Public washing and nursing room clothes taking method, device and equipment and storage medium

Abstract

The invention belongs to the technical field of electric appliances, and particularly relates to a public washing and nursing room clothes taking method and device, equipment and a storage medium. According to the clothes taking method for the public washing and care room, after the washing and care order of the user is obtained, the clothes taking willingness of the washing and care order is obtained, and the clothes taking willingness is used for indicating whether clothes need to be taken in the washing and care order or not; if clothes need to be taken in the washing and care order, information of a person who takes the clothes in the washing and care order is obtained according to a taking mode selected by the user, the taking mode comprises self-service taking or distribution taking, the self-service taking is used for the user to autonomously select a self-service taking person, and the distribution taking is used for the system to distribute a specified taking person for the user; according to the information of the person who takes the clothes, sending clothes taking information to the person who takes the clothes; according to the invention, after the washing service is finished, the washed clothes in the washing equipment can be taken out in time by the person, the probability that the washing equipment is ineffectively occupied is reduced, and the operation efficiency of the public washing room and the satisfaction degree of the user of the washing room are improved.

Description

Technical Field

[0001] The present application belongs to the field of electrical appliance technology, and specifically relates to a method, device, equipment and storage medium for retrieving clothes from a public laundry room. Background Art

[0002] With the continuous improvement of production technology and the continuous growth of user demand, the popularity of public washing rooms continues to increase, and more and more public washing equipment is being used in schools, factories, corporate dormitories, hotels, apartments and other scenarios.

[0003] As a public resource, public laundry rooms often have difficulty meeting the needs of all users when there is a high demand for use. Especially during peak usage periods, when users arrive at public laundry rooms, they often encounter situations where the previous user's clothes are still in the laundry equipment even though the laundry has been completed. When faced with the above situation, users can only wait for the previous user to take out the clothes, or take out other people's clothes by themselves so that they can use the laundry equipment.

[0004] However, the above method requires users to wait or take out the clothes manually, which is time-consuming and laborious, and may even cause disputes because users touch other users' clothes without permission, resulting in a small proportion of effective washing time in public laundry rooms and low operating efficiency, which seriously affects the rational allocation of public laundry resources and user experience. Summary of the invention

[0005] In response to the above problems, the present application provides a method, device, equipment and storage medium for retrieving clothes from a public laundry room.

[0006] In a first aspect, the present application provides a method for taking clothes from a public laundry room, the method comprising:

[0007] After obtaining the user's laundry order, obtaining the clothing pickup intention of the laundry order, wherein the clothing pickup intention is used to indicate whether the laundry order requires clothing pickup;

[0008] If the laundry order requires help in picking up the clothes, then according to the help method selected by the user, the information of the person who helps pick up the clothes for the laundry order is obtained, wherein the help method includes self-service help or assigned help, wherein the self-service help is for the user to select a self-service help, and the assigned help is for the system to assign a designated help to the user;

[0009] According to the information of the person who helps to pick up the clothes, the clothing picking information is sent to the person who helps to pick up the clothes.

[0010] Optionally, if the pickup method is self-service pickup, obtaining the pickup person information of the laundry order includes:

[0011] Send a self-help help information filling prompt to the user;

[0012] Receiving the self-help person information sent by the user, wherein the self-help person information includes the help person identification and contact information of the self-help person;

[0013] The cleaning order and the self-service pick-up person information are stored in association.

[0014] Optionally, if the assistance mode is assignment assistance, obtaining the information of the person who assists in obtaining the laundry order includes:

[0015] Obtain the target laundry room corresponding to the laundry order;

[0016] Obtain a list of candidate helpers corresponding to the target laundry room, and assign a designated helper to the laundry order from the list of candidate helpers;

[0017] Acquire designated helper information of the designated helper, wherein the designated helper information includes the helper identification and contact information of the designated helper;

[0018] The cleaning order and the designated person to pick up the items are stored in association.

[0019] Optionally, sending clothing collection information to the person helping to collect the clothing according to the person helping to collect the clothing information includes:

[0020] Acquire the contact information of the helper according to the helper information, and acquire the care information according to the care order, wherein the care information includes the target care room, the location of the target care equipment, and the care procedure information;

[0021] Generate clothing collection prompt information according to the washing and care information, wherein the clothing collection prompt information includes the target washing and care room, the target washing and care equipment location and the washing and care completion time;

[0022] After the target cleaning equipment starts to execute the cleaning order, the remaining cleaning time is obtained in real time;

[0023] When the remaining time for washing and care is less than a preset time threshold, a clothing collection reminder message is sent to the helper according to the contact information.

[0024] Optionally, before the target cleaning device starts to execute the cleaning order, the method further includes:

[0025] Generate a clothes-collecting confirmation prompt according to the washing and care information, and send the clothes-collecting confirmation information to the helper according to the contact information, wherein the clothes-collecting confirmation information includes the target washing and care room, the target washing and care equipment location and the washing and care completion time;

[0026] Receiving feedback information from the person helping to pick up the clothes on the confirmation information of picking up the clothes;

[0027] If the helper accepts the help request for the cleaning order, the target cleaning equipment is controlled to execute the cleaning order;

[0028] If the pick-up person does not accept the pick-up request for the laundry order, a pick-up person replacement request is sent to the user to prompt the user to replace another pick-up person.

[0029] Optionally, if the laundry order does not require assistance in picking up the clothes, the method further includes:

[0030] If there is a new laundry order in the current laundry room and there is no idle laundry equipment in the laundry room, a pickup service reminder is sent to the user if the clothes are not taken away within the first preset time after the laundry is completed;

[0031] If the user accepts the pickup service, a designated pickup person will be assigned to the laundry order, and an immediate clothing pickup reminder message will be sent to the designated pickup person.

[0032] Optionally, if the user does not accept the assistance service, the method further includes:

[0033] Sending a clothing storage fee reminder to the user, the clothing storage fee reminder is used to indicate the charging rules if the clothes are not taken away within a second preset time after washing and care is completed, and the second preset time is longer than the first preset time;

[0034] Receive the clothing storage fee confirmation sent by the user, and lock the target washing equipment;

[0035] After the second preset time period, a clothing storage fee is charged based on the charging rules, and the target washing and care equipment is unlocked after the user pays the fee.

[0036] In a second aspect, the present application provides a laundry room clothing retrieval device, the device comprising:

[0037] An acquisition module, configured to acquire the laundry order of the user and then acquire the clothing pickup willingness of the laundry order, wherein the clothing pickup willingness is used to indicate whether the laundry order requires clothing pickup;

[0038] A query module, used for obtaining the information of the person who helps to pick up the clothes for the laundry order according to the help method selected by the user when the laundry order needs to help to pick up the clothes, wherein the help method includes self-service help or assigned help, wherein the self-service help is for the user to select a self-service help, and the assigned help is for the system to assign a designated help to the user;

[0039] The communication module is used to send clothing retrieval information to the helper according to the helper information.

[0040] In a third aspect, the present application provides a laundry room clothing retrieval device, including: a memory and at least one processor;

[0041] The memory is used to store computer programs;

[0042] The at least one processor is configured to run the computer program stored in the memory to implement the method according to the first aspect.

[0043] In a fourth aspect, the present application provides a computer-readable storage medium having a computer program stored thereon;

[0044] When the computer program is executed by a processor, the method according to the first aspect is implemented.

[0045] The public laundry room clothing picking method provided in the present application obtains the user's laundry order and then obtains the willingness to help pick up the clothes for the laundry order, wherein the willingness to help pick up the clothes is used to indicate whether the laundry order requires help to pick up the clothes; if the laundry order requires help to pick up the clothes, then the help picker information of the laundry order is obtained according to the help pick up method selected by the user, wherein the help pick up method includes self-service help pick up or assigned help pick up, wherein the self-service help pick up is that the user independently selects a self-service help pick up person, and the assigned help pick up is that the system assigns a designated help pick up person to the user; based on the help pick up person information, clothing picking information is sent to the help pick up person; this effectively ensures that after the laundry service provided by the laundry room is completed, the washed clothes in the laundry equipment can be promptly taken out by the help pick up person, thereby reducing the probability of the laundry equipment being ineffectively occupied and improving the operating efficiency of the public laundry room and the satisfaction of the laundry room users. BRIEF DESCRIPTION OF THE DRAWINGS

[0046] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0047] Figure 1 Schematic diagram of the process of picking up clothes from the public laundry room provided for this application Figure 1 ;

[0048] Figure 2a and Figure 2b Flow diagram 2 of the method for picking up clothes from a public laundry room provided for this application;

[0049] Figure 3 A schematic diagram of the structure of a clothing dispensing device for a public laundry room provided in this application;

[0050] Figure 4A schematic diagram of the structure of a public laundry room clothing collection device provided in this application.

[0051] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0052] In order to make the purpose, technical solutions and advantages of this application clearer, the technical solutions in this application will be clearly and completely described below in conjunction with the drawings in this application. Obviously, the described embodiments are part of the embodiments of this application, not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0053] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the numbers used in this way can be interchanged where appropriate, so that the embodiments of the present invention described herein can be implemented in sequences other than those illustrated or described herein, for example.

[0054] In the embodiments of the present application, the words "exemplary" or "for example" are used to indicate examples, illustrations or descriptions. Any embodiment or design described as "exemplary" or "for example" in the present application should not be interpreted as being more preferred or more advantageous than other embodiments or designs. Specifically, the use of words such as "exemplary" or "for example" is intended to present related concepts in a specific way.

[0055] With the continuous improvement of production technology and the continuous growth of user demand, the popularity of public washing rooms continues to increase, and more and more public washing equipment is being used in schools, factories, corporate dormitories, hotels, apartments and other scenarios.

[0056] As a public resource, public laundry rooms often have difficulty meeting the needs of all users when there is a high demand for use. Especially during peak usage periods, when users arrive at public laundry rooms, they often encounter situations where the previous user's clothes are still in the laundry equipment even though the laundry has been completed. When faced with the above situation, users can only wait for the previous user to take out the clothes, or take out other people's clothes by themselves so that they can use the laundry equipment.

[0057] However, the above method requires users to wait or take out the clothes manually, which is time-consuming and laborious, and may even cause disputes because users touch other users' clothes without permission, resulting in a small proportion of effective washing time in public laundry rooms and low operating efficiency, which seriously affects the rational allocation of public laundry resources and user experience.

[0058] In view of the above problems, the present invention proposes the following technical concept: when a user uses the laundry service of a public laundry room but does not have time to go to the laundry room to take out the clothes after the laundry is finished, the user is allowed to choose to have someone else help pick up the clothes; the person who helps pick up the clothes can be a helper selected by the user, such as the user's friend, relative, etc., or a person assigned by the system to provide help services to the user, such as an employee of a public laundry room, etc.; after the user places a laundry order, the system will obtain the information of the helper selected by the user, and when the laundry order is about to end, the system will send the clothing collection information to the helper, so that the helper can help the user take out the clothes in time, so as to avoid the situation where the washed clothes cannot be taken out in time and remain in the laundry equipment, affecting the normal operation of the laundry equipment.

[0059] Figure 1 Schematic diagram of the process of the public washing room assistance method provided in the embodiment of the present application Figure 1 ;like Figure 1 As shown, the public washroom assistance method provided in the embodiment of the present application includes:

[0060] S101: After obtaining the user's laundry order, obtain the clothing picking intention of the laundry order.

[0061] The willingness to help pick up clothes is used to indicate whether the laundry order requires help to pick up clothes; when the user places an order on the terminal, the user can check the clothing collection method of his choice through the clothing collection method selection button provided in the ordering interface, including self-collection and help collection; if the user selects the help collection method, the willingness to help pick up clothes means that the laundry order requires help to pick up clothes. The public laundry room, for example, can be a public laundry room equipped with laundry equipment, or a public laundry room equipped with laundry equipment, drying equipment, dry cleaning equipment, nursing equipment and other clothing processing equipment. This embodiment does not limit the specific clothing processing functions of the public laundry room and the types of laundry equipment therein.

[0062] Specifically, after obtaining the laundry order placed by the user on the terminal, the laundry room operation system obtains the clothing collection method selected by the user from the work order information of the laundry order to determine whether the laundry order requires help in picking up clothes.

[0063] S102: If the laundry order requires help in picking up the clothes, then the information of the person who helps pick up the clothes for the laundry order is obtained according to the help method selected by the user.

[0064] Among them, the assistance method includes self-service assistance or assigned assistance; the self-service assistance is that the user independently selects a self-service assistance person, and the assigned assistance is that the system assigns a designated assistance person to the user.

[0065] Specifically, if the laundry order requires help in picking up clothes, the operation system of the public laundry room obtains the help method selected by the user from the work order information of the laundry order, and obtains the help information of the laundry order from the corresponding storage location based on the storage location of the help information corresponding to different help methods.

[0066] S103: Send clothing retrieval information to the helper according to the helper information.

[0067] Specifically, the operation system of the public laundry room reads the information of the helper and obtains the contact information of the helper, such as mobile phone number, social account, etc.; and extracts the information required for picking up clothes from the work order information of the laundry order, such as the location of the laundry room, the estimated completion time of the order, etc., and generates clothing collection information based on the required information; and sends the clothing collection information to the helper according to the obtained contact information of the helper.

[0068] The public laundry room assistance method provided in the embodiment of the present application allows the ordering user to choose a method of having others help pick up the clothes, and after the user chooses to help pick up the clothes, obtains the information of the person helping to pick up the clothes, and sends the clothing collection information to the person helping to pick up the clothes based on the information of the person helping to pick up the clothes. This effectively ensures that after the laundry service provided by the laundry room is completed, the clothes that have been washed in the laundry equipment can be taken out in time by the person helping to pick up the clothes, thereby reducing the probability of the laundry equipment being occupied ineffectively and improving the operating efficiency of the public laundry room and the satisfaction of the laundry room users.

[0069] Figure 2a and Figure 2b Schematic diagram 2 of the process of taking clothes from a public laundry room provided in the embodiment of the present application; Figure 2a and Figure 2b As shown, the method for taking clothes from a public laundry room provided in the embodiment of the present application includes:

[0070] S201: After obtaining the user's laundry order, obtain the willingness for assistance in picking up clothes for the laundry order, and determine whether the laundry order requires assistance in picking up clothes.

[0071] The willingness to help pick up clothes is used to indicate whether the laundry order requires help in picking up clothes.

[0072] The implementation of step S201 is similar to that of step S101, and will not be described in detail in this embodiment.

[0073] S202: If the laundry order requires assistance in picking up the clothes, obtain the help method selected by the user, and determine whether the help method is self-service help.

[0074] The implementation of step S202 is similar to that of step S102, and will not be described in detail in this embodiment.

[0075] S203: If the assisted retrieval method is self-service assisted retrieval, a prompt for filling in self-service assisted retrieval person information is sent to the user.

[0076] Specifically, when the user selects self-service assistance, the laundry room operation system sends a prompt for filling in the self-service assistance person information to the user's terminal. The filling prompt may be, for example, a dialog box prompting the user to fill in information.

[0077] S204: Receive the self-help help information sent by the user.

[0078] The self-service helper information includes the helper identification and contact information of the self-service helper.

[0079] Specifically, after the user accepts the information filling prompt, the operation system controls the human-computer interaction interface of the user terminal to display the information filling interface, so that the user can enter the self-service helper information in the blank space of the filling interface; after the user completes the filling and confirms the submission of the information, the operation system receives the self-service helper information sent by the user terminal.

[0080] S205: storing the cleaning order and the self-service pick-up person information in association with each other.

[0081] Specifically, the operation system establishes a correspondence between the cleaning order and the self-service person information, and stores the correspondence and the self-service person information in a corresponding storage location.

[0082] S206: If the assistance mode is allocation assistance, obtain the target laundry room corresponding to the laundry order.

[0083] Specifically, when the assistance method selected by the user is allocation assistance, the operation system obtains the target laundry room corresponding to the laundry order from the work order information of the laundry order.

[0084] S207: Obtain a list of candidate assistants corresponding to the target laundry room, and assign a designated assistant to the laundry order from the list of candidate assistants.

[0085] Specifically, the operation system obtains the list of candidate helpers corresponding to the target laundry room from the storage device according to the pre-stored correspondence between different laundry rooms and the list of candidate helpers, and assigns a designated helper to the laundry order from the list according to a preset algorithm. The algorithm for assigning the helper may, for example, randomly select a candidate helper on duty from the list as the designated helper, or obtain a schedule of the candidate helpers in the list, and assign a candidate helper who is free during the time period when the laundry order is to be completed as the designated helper to the laundry order according to the schedule.

[0086] S208: Acquire designated helper information of the designated helper.

[0087] The designated helper information includes the helper identification and contact information of the designated helper.

[0088] Specifically, the operation system obtains the designated helper information of the instruction helper from the corresponding storage location according to the designated helper identifier.

[0089] S209: storing the cleaning order and the designated pick-up person information in association with each other.

[0090] The implementation of step S209 is similar to that of step S205, and will not be described in detail in this embodiment.

[0091] S210: Acquire the contact information of the helper according to the helper information, and acquire the cleaning information according to the cleaning order.

[0092] The washing and care information includes the target washing and care room, the target washing and care equipment location and the washing and care procedure information.

[0093] Specifically, the operation system reads the help-picking person information of the laundry order from the corresponding storage location and obtains the help-picking person's contact information based on the correspondence between the laundry order and the help-picking person information; and reads the laundry information from the work order information of the laundry order.

[0094] S211: Generate a clothes collection confirmation prompt based on the washing and care information, and send the clothes collection confirmation information to the helper according to the contact information.

[0095] It is understandable that after determining the person who will pick up the laundry order, in order to avoid the situation where the person is unable to pick up the clothes due to their own reasons, a clothing pickup confirmation message can be sent to the person before executing the laundry order to notify the person and confirm the person's willingness to help.

[0096] The clothing retrieval confirmation information includes the target laundry room, the target laundry equipment location and the laundry completion time.

[0097] Specifically, before the laundry equipment starts to execute the laundry order, the operation system generates a clothing pickup confirmation message including the target laundry room, the target laundry equipment location and the laundry completion time based on the read laundry information, and sends the clothing pickup confirmation message to the target indicated by the contact information.

[0098] S212: receiving feedback information from the helper regarding the clothing pickup confirmation information, and determining whether the helper accepts the request for assistance with the laundry order.

[0099] Specifically, the display page of the clothing pickup confirmation information on the terminal may include, for example, a selection button for whether to accept the pickup confirmation option. After the person helping to pick up the clothes clicks the corresponding button, the user terminal of the person helping to pick up the clothes sends a feedback message to the operation system. The operation system then receives the feedback information and determines whether the person helping to pick up the clothes accepts the pickup request for the laundry order based on the feedback information.

[0100] S213: If the pick-up person does not accept the pick-up request for the laundry order, a pick-up person replacement request is sent to the user to prompt the user to replace another pick-up person.

[0101] Specifically, if the feedback information is that the pick-up person did not accept the pick-up request for the laundry order, the operation system sends a pick-up person replacement request to the user's terminal to prompt the user to replace another pick-up person.

[0102] S214: If the helper accepts the help request for the laundry order, the target laundry equipment is controlled to execute the laundry order.

[0103] Specifically, if the feedback information is that the helper accepts the help request for the laundry order, the operation system sends a control instruction to the target laundry equipment of the laundry order to control the target laundry equipment to execute the laundry order.

[0104] S215: Generate clothing collection prompt information based on the washing and care information.

[0105] The clothing collection prompt information includes the target laundry room, the target laundry equipment location and the laundry completion time.

[0106] Specifically, the operation system generates a clothing collection reminder message including the target laundry room, the target laundry equipment location and the laundry completion time according to the laundry information read.

[0107] S216: After the target washing and care equipment starts to execute the washing and care order, the remaining washing and care time is obtained in real time.

[0108] Specifically, after the washing and care equipment starts to execute the washing and care order, the operation system obtains the remaining washing and care time of the washing and care order in real time according to the program operation information of the target washing and care equipment.

[0109] S217: When the remaining time for washing and care is less than a preset time threshold, a clothing collection reminder message is sent to the helper according to the contact information.

[0110] Specifically, when the remaining time for washing and care is less than a preset time threshold, the operation system will send the generated clothing collection reminder information to the target indicated by the contact information to prompt the helper to take the clothes away in time.

[0111] S218: If the laundry order does not require help in picking up clothes, when there is a new laundry order in the current laundry room and there is no idle laundry equipment in the laundry room, a pick-up service prompt is sent to the user if the clothes are not picked up within the first preset time after the laundry is completed.

[0112] It is understandable that if the user of the laundry order does not choose the help-taking clothing retrieval method, but does not take the clothes away in time after the laundry procedure of the laundry order is completed, and at the current moment, there is a new laundry order in the laundry room and there is no idle laundry equipment in the laundry room, then a help-taking service prompt can be sent to the user so that the clothes of the laundry order can be taken out, which facilitates the execution of the new laundry order.

[0113] Specifically, the operation system reads the contact information of the user of the cleaning order from the work order information of the cleaning order, generates a service assistance prompt, and sends the service assistance prompt to the target indicated by the contact information. The service assistance prompt may, for example, include buttons indicating acceptance and rejection options. The user may provide feedback to the operation system whether he or she accepts the service assistance by clicking the button in the service assistance prompt.

[0114] S219: Determine whether the user accepts the assistance service.

[0115] S220: If the user accepts the pickup service, a designated pickup person is assigned to the laundry order, and an immediate pickup reminder message is sent to the designated pickup person.

[0116] Specifically, if the user chooses to accept the help-pickup service, the user terminal sends feedback information to the operation system indicating that the user accepts the help-pickup service. After receiving the feedback information, the operation system assigns a designated help-pickup person to the laundry order and sends an immediate clothing pickup reminder to the designated help-pickup person.

[0117] S221: If the user does not accept the clothing retrieval service, a clothing storage fee reminder is sent to the user.

[0118] It is understandable that if the user does not accept the assistance service and has not taken out the clothes within a certain period of time, the washing and care equipment can be locked, and the user can be charged according to the length of time the user's clothes occupy the washing and care equipment, so as to urge the user to take out the clothes as soon as possible and minimize the length of time the washing and care equipment is occupied, while preventing the user's clothes from being taken out by unauthorized personnel.

[0119] Among them, the clothing storage fee reminder is used to indicate the charging rules if the clothes are not taken away within a second preset time after washing and care are completed. The second preset time is greater than the first preset time. The clothing storage fee reminder may include a button instructing the user to confirm the charging option. After reading the clothing storage fee reminder, the user can click the button, and the user terminal will immediately send information indicating the confirmation of the clothing storage fee to the operation system.

[0120] Specifically, if the user does not choose to accept the help-getting service, the user terminal sends feedback information to the operation system indicating that the user does not accept the help-getting service. After receiving the feedback information, the operation system sends a clothing storage fee reminder to the user terminal.

[0121] S222: receiving the clothing storage fee confirmation sent by the user, and locking the target washing equipment.

[0122] Specifically, the operation system receives the clothing storage fee confirmation sent by the user terminal, sends a control instruction to the target washing and care equipment, and controls the target washing and care equipment to be locked.

[0123] S223: charging for clothing storage based on the charging rules after the second preset time period, and unlocking the target washing and care equipment after the user pays the fee.

[0124] Specifically, the operating system charges the fees for storing clothes based on the charging rules after a second preset time has passed since the washing and care is completed. When the user arrives at the washing and care equipment, the operating system charges the user according to the charging result. After receiving confirmation information that the user has paid the fee, the operating system controls the target washing and care equipment to unlock so that the user can take out the stored clothes.

[0125] The public laundry room clothing picking method provided in the embodiment of the present application obtains the information of the helper, and based on the information of the helper, sends a clothing picking confirmation message to the helper before executing the laundry order, so that the helper knows and confirms the clothing picking matter, and sends a clothing picking reminder message to the helper before the end of the laundry, so as to prompt the helper to plan the time reasonably, and to avoid as much as possible the situation where the clothes cannot be picked up in time due to the helper's failure to arrive on time; when the user does not initially select the helper service and fails to take out the clothes in time, the user is prompted to select the instant helper service; when the user does not select the instant helper service and does not take out the clothes for a long time, a clothing storage fee is charged for the laundry order, so as to minimize the length of time the clothes are detained and improve the operating efficiency of the laundry room.

[0126] Figure 3 A schematic diagram of the structure of a public laundry room clothing dispensing device provided in an embodiment of the present application; Figure 3 As shown, the present application provides a public laundry room clothing fetching device, the public laundry room clothing fetching device 300 comprising: The acquisition module 301 is used to acquire the laundry order of the user and then acquire the clothing pickup intention of the laundry order, wherein the clothing pickup intention is used to indicate whether the laundry order requires clothing pickup; The query module 302 is used to obtain the information of the person who helps to pick up the clothes for the laundry order according to the help method selected by the user when the laundry order needs to be picked up. The help method includes self-help or assigned help. The self-help is that the user selects a self-help person on his own, and the assigned help is that the system assigns a designated help person to the user. The communication module 303 is used to send clothing retrieval information to the helper according to the helper information.

[0127] Optionally, when the assistance method is self-service assistance, the communication module 303 is specifically used to send a prompt for filling in self-service assistance information to the user; receive the self-service assistance information sent by the user, wherein the self-service assistance information includes the assistance identification and contact information of the self-service assistance; and associate and store the cleaning order with the self-service assistance information.

[0128] Optionally, when the helping method is assigned helping, the query module 302 is specifically used to obtain the target laundry room corresponding to the laundry order; obtain a list of candidate helping persons corresponding to the target laundry room, and assign a designated helping person to the laundry order from the list of candidate helping persons; obtain designated helping person information of the designated helping person, wherein the designated helping person information includes the helping person identification and contact information of the designated helping person; and associate and store the laundry order with the designated helping person information.

[0129] Optionally, the acquisition module 301 is specifically used to acquire the contact information of the helper according to the helper information, and acquire the washing and care information according to the washing and care order, wherein the washing and care information includes the target washing and care room, the target washing and care equipment location and the washing and care procedure information;

[0130] The communication module 303 is specifically used to generate clothing collection reminder information based on the washing and care information, wherein the clothing collection reminder information includes the target washing and care room, the target washing and care equipment location and the washing and care completion time; after the target washing and care equipment starts to execute the washing and care order, the remaining washing and care time is obtained in real time; when the remaining washing and care time is less than the preset time threshold, the clothing collection reminder information is sent to the helper according to the contact information.

[0131] Optionally, the communication module 303 is also used to generate a clothing pick-up confirmation prompt based on the laundry information, and send the clothing pick-up confirmation information to the helper according to the contact information, wherein the clothing pick-up confirmation information includes the target laundry room, the target laundry equipment location and the laundry completion time; receive feedback information from the helper on the clothing pick-up confirmation information; when the helper accepts the request for help with the laundry order, control the target laundry equipment to execute the laundry order; when the helper does not accept the request for help with the laundry order, send a request to change the helper to the user to prompt the user to change to another helper.

[0132] Optionally, when the laundry order does not require help in picking up clothes, the communication module 303 is further used to send a help service reminder to the user when there is a new laundry order in the current laundry room and there is no idle laundry equipment in the laundry room and the clothes are not picked up within the first preset time after the laundry is completed;

[0133] The query module 302 is also used to assign a designated pickup person to the laundry order when the user accepts the pickup service, and send an instant clothing pickup reminder message to the designated pickup person.

[0134] Optionally, when the laundry order does not require help in picking up clothes, the communication module 303 is also used to send a clothing storage fee reminder to the user, and the clothing storage fee reminder is used to indicate the charging rules if the clothes are not taken away within a second preset time after the laundry is completed, and the second preset time is greater than the first preset time; receive the clothing storage fee confirmation sent by the user, and lock the target laundry equipment; charge for clothing storage based on the charging rules after the second preset time, and unlock the target laundry equipment after the user pays the fee.

[0135] Figure 4 A schematic diagram of a public laundry room clothing dispensing device provided in an embodiment of the present application is shown in FIG. Figure 4As shown, the public laundry room clothing fetching device 400 includes: at least one processor 401 and a memory 402; in addition, the public laundry room clothing fetching device 400 may also have a communication interface 404 for receiving and sending instructions.

[0136] Wherein, the processor 401, the memory 402 and the communication interface 404 are connected via a bus 403;

[0137] The computer program is stored in the memory 402 and is configured to be executed by the processor 401 to implement the present application. Figure 1-2b A method for taking clothes from a public laundry room provided by any corresponding embodiment;

[0138] Figure 4 The public laundry room clothing collection equipment of the illustrated embodiment can be used to implement the technical solution of the above-mentioned method embodiment, and its implementation principle and technical effect are similar, which will not be repeated here.

[0139] In addition, this embodiment further provides a computer-readable storage medium on which a computer program is stored. The computer program is executed by a processor to implement the method for taking clothes from a public laundry room in the above embodiment.

[0140] In the several embodiments provided by the present invention, it should be understood that the disclosed devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic, for example, the division of units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms.

[0141] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0142] In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of hardware plus software functional units.

[0143] The above-mentioned integrated unit implemented in the form of a software functional unit can be stored in a computer-readable storage medium. The above-mentioned software functional unit is stored in a storage medium, including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) or a processor (processor) to perform some steps of the methods of various embodiments of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM), random access memory (RAM), disk or optical disk and other media that can store program codes.

[0144] Those skilled in the art can clearly understand that for the convenience and simplicity of description, only the division of the above-mentioned functional modules is used as an example for illustration. In actual applications, the above-mentioned functions can be assigned to different functional modules as needed, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. The specific working process of the device described above can refer to the corresponding process in the aforementioned method embodiment, and will not be repeated here.

[0145] So far, the technical solution of the present application has been described in conjunction with the preferred embodiments shown in the accompanying drawings. However, it is easy for those skilled in the art to understand that the protection scope of the present application is obviously not limited to these specific embodiments, and the above embodiments are only used to illustrate the technical solution of the present application rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some or all of the technical features therein. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for taking clothes from a public laundry room, characterized in that: The method comprises: After obtaining the user's laundry order, obtaining the clothing pickup intention of the laundry order, wherein the clothing pickup intention is used to indicate whether the laundry order requires clothing pickup; If the laundry order requires help in picking up the clothes, then according to the help method selected by the user, the information of the person who helps pick up the clothes for the laundry order is obtained, wherein the help method includes self-service help or assigned help, wherein the self-service help is for the user to select a self-service help, and the assigned help is for the system to assign a designated help to the user; According to the information of the person who helps to pick up the clothes, the clothing picking information is sent to the person who helps to pick up the clothes.

2. The method according to claim 1, characterized in that If the pickup method is self-service pickup, obtaining the pickup person information of the laundry order includes: Send a self-help help information filling prompt to the user; Receiving the self-help person information sent by the user, wherein the self-help person information includes the help person identification and contact information of the self-help person; The cleaning order and the self-service pick-up person information are stored in association.

3. The method according to claim 1, characterized in that If the assistance mode is assignment assistance, obtaining the assistance information of the person who assists in obtaining the laundry order includes: Obtain the target laundry room corresponding to the laundry order; Obtain a list of candidate helpers corresponding to the target laundry room, and assign a designated helper to the laundry order from the list of candidate helpers; Acquire designated helper information of the designated helper, wherein the designated helper information includes the helper identification and contact information of the designated helper; The cleaning order and the designated person to pick up the items are stored in association.

4. The method according to claim 1, characterized in that: The sending clothing collection information to the helper according to the helper information includes: Acquire the contact information of the helper according to the helper information, and acquire the care information according to the care order, wherein the care information includes the target care room, the location of the target care equipment, and the care procedure information; Generate clothing collection prompt information according to the washing and care information, wherein the clothing collection prompt information includes the target washing and care room, the target washing and care equipment location and the washing and care completion time; After the target cleaning equipment starts to execute the cleaning order, the remaining cleaning time is obtained in real time; When the remaining time for washing and care is less than a preset time threshold, a clothing collection reminder message is sent to the helper according to the contact information.

5. The method according to claim 4, characterized in that Before the target cleaning equipment starts to execute the cleaning order, the method further includes: Generate a clothes-collecting confirmation prompt according to the washing and care information, and send the clothes-collecting confirmation information to the helper according to the contact information, wherein the clothes-collecting confirmation information includes the target washing and care room, the target washing and care equipment location and the washing and care completion time; Receiving feedback information from the person helping to pick up the clothes on the confirmation information of picking up the clothes; If the helper accepts the help request for the cleaning order, the target cleaning equipment is controlled to execute the cleaning order; If the pick-up person does not accept the pick-up request for the laundry order, a pick-up person replacement request is sent to the user to prompt the user to replace another pick-up person.

6. The method according to claim 1, characterized in that If the laundry order does not require assistance in picking up the clothes, the method further includes: If there is a new laundry order in the current laundry room and there is no idle laundry equipment in the laundry room, a pickup service reminder is sent to the user if the clothes are not taken away within the first preset time after the laundry is completed; If the user accepts the pickup service, a designated pickup person will be assigned to the laundry order, and an immediate clothing pickup reminder message will be sent to the designated pickup person.

7. The method according to claim 6, characterized in that If the user does not accept the assistance service, the method further includes: Sending a clothing storage fee reminder to the user, the clothing storage fee reminder is used to indicate the charging rules if the clothes are not taken away within a second preset time after washing and care is completed, and the second preset time is longer than the first preset time; Receive the clothing storage fee confirmation sent by the user, and lock the target washing equipment; After the second preset time period, a clothing storage fee is charged based on the charging rules, and the target washing and care equipment is unlocked after the user pays the fee.

8. A clothing fetching device for a washing room, characterized in that: The device comprises: An acquisition module, configured to acquire the laundry order of the user and then acquire the clothing pickup willingness of the laundry order, wherein the clothing pickup willingness is used to indicate whether the laundry order requires clothing pickup; A query module, used for obtaining the information of the person who helps to pick up the clothes for the laundry order according to the help method selected by the user when the laundry order needs to help to pick up the clothes, wherein the help method includes self-service help or assigned help, wherein the self-service help is for the user to select a self-service help, and the assigned help is for the system to assign a designated help to the user; The communication module is used to send clothing retrieval information to the helper according to the helper information.

9. A laundry room clothing retrieval device, characterized in that: include: memory and at least one processor; The memory is used to store computer programs; The at least one processor is configured to execute the computer program stored in the memory to implement the method according to any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: A computer program is stored thereon; When the computer program is executed by a processor, the method according to any one of claims 1 to 7 is implemented.

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