Mobile seat work order processing method, storage medium, mobile terminal and system

Abstract

The invention discloses a mobile seat work order processing method, a storage medium, a mobile terminal and a remote seat management system. The mobile seat work order processing method is applied to a mobile terminal and comprises the following steps: receiving a work order list sent by a central server side; in response to selection of one of the work orders, displaying a remote desktop which comes from the lane charging end and is associated with the work order; and the abnormal information of the remote desktop is revised and synchronized to the lane charging end, and an instruction of continuing transaction is sent to the lane charging end. Through the above mode, the mobile seat work order processing method provided by the invention can assist in improving the toll station management efficiency and the special situation disposal efficiency, and the overall traffic fluency of the toll station is promoted.

Description

Technical Field

[0001] The present application relates to the technical field of remote toll collection systems at high-speed toll stations, and in particular to a mobile agent work order processing method, a storage medium, a mobile terminal and a remote agent management system. Background Art

[0002] In 2019, China gradually eliminated provincial toll stations on expressways and accelerated the construction of the Electronic Toll Collection (ETC) system to improve vehicle traffic efficiency and shorten travel time. Starting from January 1, 2020, the national expressway toll system was successfully switched to the grid. Through the optimization and improvement of the network-connected toll collection system, the operational service goal of "one pass, one deduction, and one notification" for car owners and users has been achieved.

[0003] The current highway toll collection system lacks intelligent exception handling capabilities when special situations occur during payment, and is unable to provide intelligent support to car owners. As a result, the efficiency of toll station management and special situation handling needs to be improved. These will have an adverse impact on the overall traffic flow of the toll station and need to be urgently resolved. Summary of the invention

[0004] The present application mainly provides a mobile agent work order processing method, storage medium, mobile terminal and remote agent management system to solve the problem of insufficient management efficiency of toll stations and special situation handling efficiency.

[0005] In order to solve the above technical problems, a technical solution adopted by the present application is to provide a mobile agent work order processing method. The mobile agent work order processing method is applied to a mobile terminal, and includes: receiving a work order list sent by a central server; in response to selecting one of the work orders, displaying a remote desktop associated with the work order from the lane toll terminal; accepting the revision of abnormal information of the remote desktop and synchronizing it to the lane toll terminal, and sending an instruction to continue the transaction to the lane toll terminal.

[0006] In some embodiments, after sending the instruction to continue the transaction to the lane toll terminal, the method further includes: If the transaction instruction fed back by the lane toll collection terminal is unsuccessful, the remote desktop associated with the work order is obtained again.

[0007] In some embodiments, after sending the instruction to continue the transaction to the lane toll terminal, the method further includes: If a transaction success instruction is obtained from the lane toll collection terminal, the current work order is terminated and the processing status of the work order is updated.

[0008] In some embodiments, before accepting the revision of the abnormal information of the remote desktop and synchronizing it to the lane toll terminal, it also includes: Receive the work order transferred from the remote agent and display the remote desktop associated with the work order.

[0009] In some embodiments, the mobile agent work order processing method further includes: In response to triggering of a control mapped to the lane toll terminal, a device control instruction is sent to the lane toll terminal, wherein the device control instruction includes emergency lifting of the bar, simulated lowering of the bar, and deletion of the first vehicle in the weight-based queue.

[0010] In some embodiments, a transmission control protocol communication channel is established between the mobile terminal and the lane toll terminal; The accepting the revision of the abnormal information of the remote desktop and synchronizing it to the lane toll collection terminal includes: The instructions of the local keyboard and mouse are collected and sent to the lane toll terminal through the transmission control protocol communication channel to update the desktop information of the lane toll terminal.

[0011] In some embodiments, the mobile agent work order processing method further includes: In response to the start instruction, confirm whether the communication with the central server is normal; In response to the communication with the central server being normal, connecting to the central server.

[0012] In order to solve the above technical problem, another technical solution adopted by the present application is to provide a storage medium having program data stored thereon, and the program data, when executed by a processor, implements the steps of the above mobile agent work order processing method.

[0013] To solve the above technical problems, another technical solution adopted by the present application is to provide a mobile terminal. The mobile terminal includes a processor and a memory connected to each other, the memory stores a computer program, and when the processor executes the computer program, the steps of the mobile agent work order processing method are implemented.

[0014] In order to solve the above technical problems, another technical solution adopted by the present application is to provide a remote agent management system. The remote agent management system includes a lane toll terminal, a central server terminal, a remote agent terminal and a mobile terminal as described above, wherein the mobile terminal is communicatively connected with the lane toll terminal, the central server terminal and the remote agent terminal.

[0015] The beneficial effects of the present application are as follows: Different from the prior art, the present application discloses a mobile agent work order processing method, storage medium, mobile terminal and remote agent management system. The mobile agent work order processing method provided by the present application receives a work order list sent by a central server, and after selecting one of the work orders, displays the remote desktop from the corresponding lane toll terminal, so that the abnormal information of the remote desktop can be revised directly on the mobile terminal, and after the revision is confirmed, an instruction to continue the transaction can be sent to the lane toll terminal, prompting the lane toll terminal to complete the charging of vehicles that have caused special events, wherein the lane toll terminal can realize unmanned charging and liberate manpower, and the mobile terminal can supplement some limited scenarios that the remote agent terminal cannot handle due to the need for on-site assistance in the lane, which can help improve the management efficiency of the toll station and the efficiency of handling special situations, and promote the overall traffic smoothness of the toll station. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the prior art descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative work, among which: Figure 1 It is a structural diagram of an embodiment of a remote agent management system provided by the present application; Figure 2 It is a flowchart of the mobile agent work order processing method provided by this application; Figure 3 yes Figure 2 The flowchart before step 10 of the mobile agent work order processing method is shown; Figure 4 It is a structural schematic diagram of an embodiment of the storage medium provided by the present application; Figure 5 It is a structural diagram of an embodiment of a mobile terminal provided by the present application. DETAILED DESCRIPTION

[0017] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0018] The terms "first", "second", "third" in the embodiments of the present application are only used for descriptive purposes, and cannot be understood as indicating or implying relative importance or implicitly indicating the number of indicated technical features. Thus, the features defined as "first", "second", "third" can expressly or implicitly include at least one of the features. In the description of the present application, the meaning of "multiple" is at least two, such as two, three, etc., unless otherwise clearly and specifically defined. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, but optionally also includes steps or units that are not listed, or optionally also includes other steps or units inherent to these processes, methods, products or devices.

[0019] Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present application. The appearance of the phrase in various locations in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0020] This application provides a remote agent management system 100, see Figure 1 , Figure 1 It is a structural diagram of an embodiment of a remote agent management system provided by the present application.

[0021] The remote agent management system 100 includes at least one lane toll terminal 10 , a central server terminal 20 , a remote agent terminal 30 and a mobile terminal 40 . The mobile terminal 40 is in communication connection with the lane toll terminal 10 , the central server terminal 20 and the remote agent terminal 30 .

[0022] The lane toll terminal 10 is a hardware device installed at the toll station at the entrance and exit of the expressway, which carries the current toll collection system of the expressway. In the traditional way, the toll collector operates the toll collection system in the booth to collect fees and handle various events.

[0023] In this embodiment, the lane toll terminal 10 can generate a special event based on the acquired lane information and report it to the central server 20; the central server 20 generates a work order based on the special event and broadcasts it, and the remote agent terminal 30 and the mobile terminal 40 are both in the broadcast range and can receive the broadcasted work order. The remote agent terminal 30 and the mobile terminal 40 can grab the order and process the work order, and feed back the processed work order to the lane toll terminal 10, so that the lane toll terminal 10 can continue the toll transaction.

[0024] The lane toll terminal 10 can realize unmanned toll collection; the remote agent terminal 30 can be centrally set up at any location, and each remote agent terminal 30 can manage multiple toll gates to achieve efficient centralized management; the mobile terminal 40 is held by the toll station staff at the lane site, which can process the work orders generated by the toll station on site, and can also receive the work orders of the toll station transferred from the remote agent terminal 30, so as to handle some work orders that require on-site intervention.

[0025] During a normal toll collection process on a highway, a vehicle pays for the distance from the highway entrance to the highway exit; in some special cases, such as temporary licensed vehicles, vehicle information entry or recognition errors, vehicles with historical arrears, or drivers who are unfamiliar with payment operations and need help, the lane toll terminal 10 will generate and report special events based on these lane information, and the central server 20 will generate a corresponding work order. After the remote agent 30 or the mobile terminal 40 completes the work order processing, the lane toll terminal 10 is able to complete the collection and the work order is ended.

[0026] The remote agent management system 100 is designed to improve the management efficiency of toll stations, the efficiency of special situation handling and the overall traffic smoothness. By deploying the remote agent management system 100, it provides all-round monitoring and intelligent operation for lane management, realizes remote special situation handling functions and remote monitoring and control functions of lane equipment status, realizes remote centralized control of each lane, reduces the labor intensity of toll collection, and provides technical support for realizing a less-manned toll collection system.

[0027] The present application also provides a mobile agent work order processing method, which is applied to the mobile terminal 40 as described above, see Figure 2 , Figure 2 : is a flow chart of a mobile agent work order processing method provided by the present application, and the mobile agent work order processing method includes: Step 10: Receive the work order list sent by the central server.

[0028] The mobile terminal 40 may be a smart phone or a tablet computer, etc.

[0029] The central server 20 generates and broadcasts a work order based on the special event reported by the lane toll terminal 10. The mobile terminal 40 receives the work order list sent by the central server 20 and displays the work order list for display. The work order list displayed on the mobile terminal 40 can be selected by the user to complete the order.

[0030] The work order list may include multiple work orders, each work order corresponds to a special event on a lane, and special events can be added or supplemented. After the mobile terminal 40 completes the work order processing and the lane toll terminal 10 is able to complete the toll collection, the work order is terminated.

[0031] It should be noted that the mobile terminal 40 receives the work order related to the current toll station, and the toll collector of the toll station can use the mobile terminal 40 to process the work order for the relevant lane at the toll station.

[0032] See also Figure 3 , Figure 3 yes Figure 2 The flowchart before step 10 of the mobile agent work order processing method is shown.

[0033] Furthermore, before step 10, the mobile agent work order processing method further includes: Step 101: In response to the start instruction, confirm whether the communication with the central server is normal.

[0034] Step 102: In response to the communication with the central server being normal, connecting to the central server.

[0035] The mobile terminal 40 responds to the startup instruction, that is, after the user turns on the mobile terminal 40, the mobile terminal 40 confirms whether the communication with the central server 20 is normal. If the communication is normal, the mobile terminal 40 connects to the central server 20; if the communication is abnormal, a prompt alarm is issued, and the user can perform detection or processing based on the alarm information to achieve normal communication between the mobile terminal 40 and the central server 20.

[0036] By detecting whether the communication between the mobile terminal 40 and the central server 20 is normal when the mobile terminal 40 is started, faults in the mobile terminal 40 or the central server 20 can be promptly detected to ensure that the mobile terminal 40 held can be used normally, thereby avoiding the situation where work efficiency is delayed due to holding a mobile terminal 40 that cannot work normally.

[0037] Step 20: In response to selecting one of the work orders, displaying a remote desktop from the lane toll station and associated with the work order.

[0038] The user can manually grab an order based on the work order list displayed on the mobile terminal 40. When the user selects a work order in the work order list, the grabbing of the work order is triggered. The status of the work order can be changed from pending status to processing status. At the same time, the remote desktop associated with the work order from the lane toll terminal 10 is displayed on the display interface of the mobile terminal 40.

[0039] The lane toll terminal 10 includes a video control box, which obtains the screen display content of the lane toll terminal 10 and sends it to the mobile terminal 40 through a communication channel, wherein the lane toll terminal 10 corresponds to the vehicle where the characteristic event occurs, and its screen display content is the charging interface of the vehicle, including vehicle information, entry and exit stations and time, and special situation type, etc.; the mobile terminal 40 includes a remote desktop player, which can display the remote desktop of the lane toll terminal 10 sent by the video control box, and the remote desktop is the screen display content of the lane toll terminal 10.

[0040] In other scenarios, for example, if the work order processed by the remote agent 30 requires assistance from the lane site, the work order can be transferred to the mobile terminal 40 located at the lane site, and the user holding the mobile terminal 40 can process it in real time on site based on the transferred work order.

[0041] The mobile agent work order processing method may further include, before step 30 , receiving a work order transferred from a remote agent terminal and displaying a remote desktop associated with the work order.

[0042] In other words, for the mobile terminal 40, the work order can also be transferred from the remote agent terminal 30, which can supplement some situations that require assistance because the remote agent terminal 30 cannot handle them on site, so that the mobile terminal 40 can jointly support the efficient processing of various work orders with the remote agent terminal 30.

[0043] Step 30: Accept the revision of the abnormal information on the remote desktop and synchronize it to the lane toll terminal, and send an instruction to continue the transaction to the lane toll terminal.

[0044] A remote desktop corresponding to the work order is displayed on the mobile terminal 40, and the user can revise the abnormal information directly on the remote desktop. After the user confirms the modification on the mobile terminal 40, the mobile terminal 40 synchronizes the revised information to the lane toll terminal 10 to resolve the special situation event generated by the lane toll terminal 10. When the special situation event of the lane toll terminal 10 is resolved, the lane toll terminal 10 will promote the continued transaction to complete the charging.

[0045] For example, if the characteristic type displayed on the remote desktop is inconsistent vehicle information, the user can resolve the special event by modifying the incorrect vehicle information on the mobile terminal 40; or, if the special type is that the license plate number cannot be recognized, the license plate number can be manually entered or corrected.

[0046] Specifically, a Transmission Control Protocol (TCP) communication channel is established between the mobile terminal 40 and the lane toll terminal 10. The Transmission Control Protocol (TCP) is a connection-oriented, reliable, byte stream-based transport layer communication protocol that can provide reliable communication services between different terminals.

[0047] In step 30, the abnormal information revision of the remote desktop is accepted and synchronized to the lane toll terminal, specifically including: collecting the instructions of the local operation keyboard and mouse and sending them to the lane toll terminal through the transmission control protocol communication channel to update the desktop information of the lane toll terminal.

[0048] The local keyboard and mouse operation instructions formed when the user changes the remote desktop on the mobile terminal 40 can be collected and sent to the lane toll terminal 10 through the TCP communication channel to update the desktop information of the lane toll terminal 10.

[0049] In this embodiment, the video stream data of the remote desktop is transmitted using a hardware box, and the operation instructions of the lane toll terminal 10 are sent using a TCP communication channel. That is, two different types of data are transmitted using different and more suitable communication channels respectively. This can effectively reduce the network delay during the transmission of various types of data in the intranet, making it smoother and more convenient for users of the mobile terminal 40 to grab orders and perform command operations.

[0050] The mobile agent work order processing method provided in this application receives the remote agent management system 100 from the central server. Lane toll terminal 10 Central server 20 Remote Agent Terminal 30 Mobile terminal 40 Remote agent management system 100 Lane toll terminal 10 Central server 20 Remote Agent Terminal 30 The mobile terminal 4020 sends a list of work orders, and after selecting one of the work orders, the remote desktop from the corresponding lane toll terminal 10 is displayed, so that the abnormal information of the remote desktop can be revised directly on the mobile terminal 40, and after the revision is confirmed, an instruction to continue the transaction can be sent to the lane toll terminal 10, prompting the lane toll terminal 10 to complete the charging of vehicles that have caused special events. The lane toll terminal 10 can realize unmanned charging and liberate manpower. The mobile terminal 40 can supplement some restricted scenarios that the remote agent terminal 30 cannot handle due to the need for on-site assistance in the lane, which can help improve the management efficiency of the toll station and the efficiency of handling special situations, and promote the overall traffic smoothness of the toll station.

[0051] Furthermore, after step 30, the mobile agent work order processing method further includes: If the transaction instruction fed back by the lane toll collection end is unsuccessful, the remote desktop associated with the work order is obtained again; If a successful transaction instruction is obtained from the lane toll collection end, the current work order is terminated and the processing status of the work order is updated.

[0052] After the lane toll terminal 10 continues the transaction, if the transaction is unsuccessful, it will feedback to the mobile terminal 40 that the transaction instruction is unsuccessful, and the mobile terminal 40 will again obtain the remote desktop associated with the work order, so that the user can revise the existing abnormal information again; if the lane toll terminal 10 completes the transaction, it will feedback to the mobile terminal 40 that the transaction instruction is successful, and the mobile terminal 40 will end the work order and report that the processing is completed, and the processing status of the work order will also be changed from processing to completed.

[0053] By supervising the final results of work orders, we can ensure that each work order is treated and completed responsibly, avoid inaccurate revisions of abnormal information on the same work order, which leads to long processes and time due to continuous assignment to different handlers, and effectively improve the management efficiency of toll stations.

[0054] Furthermore, the mobile agent work order processing method also includes: in response to triggering the control of the mapped lane toll terminal, sending equipment control instructions to the lane toll terminal, the equipment control instructions including emergency lifting of the bar, simulated lowering of the bar and deleting the first vehicle in the weight-based queue.

[0055] The mobile terminal 40 can also control some devices or functions of the lane toll terminal 10. The mobile terminal 40 is provided with a control that maps the function of the lane toll terminal 10. When the control is triggered, a device control instruction will be sent to the lane toll terminal 10. Different controls correspond to different device control instructions. The device control instructions include emergency lifting of the barrier, simulated lowering of the barrier, and deletion of the first vehicle in the weight-based queue.

[0056] Among them, when the lane toll terminal 10 completes the collection and the barrier is not raised in time due to some faults, the mobile terminal 40 can trigger the control corresponding to the emergency lifting barrier, so that the lane toll terminal 10 executes the equipment control instruction of the emergency lifting barrier.

[0057] In the lane toll collection system of highway toll booths, "simulated bar drop" is a test or debugging function, not an actual bar drop operation. Specifically, "simulated barrier dropping" refers to the act of simulating the falling of a barrier without actually lowering the barrier. It can be used to test the system of the toll collection system to check whether the working status of the toll collection system is normal without interfering with the actual traffic flow, such as confirming whether the vehicle detector, card reader, license plate recognition system, etc. are working accurately. "Simulated barrier dropping" can also be used for troubleshooting. When a toll collection system fails, the problem can be gradually eliminated by simulating the falling of the barrier without actually lowering the barrier to affect traffic. "Simulated barrier dropping" can also be used for software debugging. When developing or upgrading the toll collection system software, simulated barrier dropping can help technicians verify whether the software logic is correct and whether the interaction with the hardware is smooth. "Simulated barrier dropping" can also be a safety drill. When conducting emergency evacuation drills or safety training, simulated barrier dropping can be used to simulate the system response in an emergency without actually operating the barrier. "Simulated barrier dropping" can also be used for maintenance. During maintenance, simulated barrier dropping can be used to ensure that the system can perform normal maintenance operations without actually operating the barrier.

[0058] In case of incorrect vehicle information entry, vehicle abnormality, system debugging or other emergency situations, the lane toll terminal 10 can be controlled by the mobile terminal 40 to delete the first vehicle in the weighing queue. The weighing queue is usually used to manage vehicles passing through the weighing platform to ensure accurate recording of the vehicle's weight information. When the vehicle passes through the weighing area, the toll collection system will capture the vehicle's data and add it to the queue.

[0059] By setting controls that map the lane toll terminal 10 on the mobile terminal 40, the lane toll terminal 10 can be controlled to execute corresponding device control instructions by triggering these controls. The mobile terminal 40 can thus further promote the management efficiency of the toll station and improve the overall traffic flow.

[0060] Based on this, the present application also provides a storage medium 50, see Figure 4 , Figure 4 It is a structural diagram of an embodiment of the storage medium provided by the present application.

[0061] The storage medium 50 stores program data 51. When the program data 51 is executed by the processor, the following is achieved: Figure 1 The steps of the described mobile agent work order processing method.

[0062] The program data 51 is stored in a storage medium 50, and includes a number of instructions for enabling a network device (such as a router, a personal computer, a server, etc.) or a processor to execute all or part of the steps of the method described in each embodiment of the present application.

[0063] Optionally, the storage medium 50 may be a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, an optical disk, or other medium that can store the program data 51 .

[0064] Based on this, the present application also provides a mobile terminal 40, see Figure 5 , Figure 5 It is a structural diagram of an embodiment of a mobile terminal provided by the present application.

[0065] The mobile terminal 40 includes a processor 42 and a memory 41 which are connected to each other. The memory 41 stores a computer program. When the processor 42 executes the computer program, the steps of the mobile agent work order processing method are implemented.

[0066] Different from the prior art, the present application discloses a mobile agent work order processing method, storage medium, mobile terminal and remote agent management system. The mobile agent work order processing method provided by the present application receives a work order list sent by a central server, and after selecting one of the work orders, displays the remote desktop from the corresponding lane toll terminal, so that the abnormal information of the remote desktop can be revised directly on the mobile terminal, and after the revision is confirmed, an instruction to continue the transaction can be sent to the lane toll terminal, prompting the lane toll terminal to complete the charging of vehicles that have special events, wherein the lane toll terminal can realize unmanned charging and liberate manpower, and the mobile terminal can supplement some limited scenarios that the remote agent terminal cannot handle due to the need for on-site assistance in the lane, which can help improve the management efficiency of the toll station and the efficiency of handling special situations, and promote the overall traffic smoothness of the toll station.

[0067] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the storage medium embodiment and the electronic device embodiment, since they are basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

[0068] The present application can be used in many general or special computing system environments or configurations, such as personal computers, server computers, handheld or portable devices, tablet devices, multiprocessor systems, microprocessor-based systems, set-top boxes, programmable consumer electronic devices, network PCs, minicomputers, mainframe computers, distributed computing environments including any of the above systems or devices, etc.

[0069] In the several embodiments provided in this application, it should be understood that the disclosed methods and devices can be implemented in other ways. For example, the device implementation described above is only illustrative, for example, the division of the modules or units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed.

[0070] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the present embodiment.

[0071] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0072] The above descriptions are merely embodiments of the present application and are not intended to limit the patent scope of the present application. Any equivalent structure or equivalent process transformation made using the contents of the present application specification and drawings, or directly or indirectly applied in other related technical fields, are also included in the patent protection scope of the present application.

Claims

1. A mobile agent work order processing method, applied to a mobile terminal, characterized in that: include: Receive the work order list sent by the central server; In response to selecting one of the work orders, displaying a remote desktop from a lane toll terminal and associated with the work order; Accept the revision of the abnormal information of the remote desktop and synchronize it to the lane toll collection terminal, and send an instruction to continue the transaction to the lane toll collection terminal.

2. The mobile agent work order processing method according to claim 1, characterized in that: After sending the instruction to continue the transaction to the lane toll terminal, the method further includes: If the transaction instruction fed back by the lane toll collection terminal is unsuccessful, the remote desktop associated with the work order is obtained again.

3. The mobile agent work order processing method according to claim 2, characterized in that: After sending the instruction to continue the transaction to the lane toll terminal, the method further includes: If a transaction success instruction is obtained from the lane toll collection terminal, the current work order is terminated and the processing status of the work order is updated.

4. The mobile agent work order processing method according to claim 1, characterized in that: Before accepting the revision of the abnormal information of the remote desktop and synchronizing it to the lane toll terminal, the method further includes: Receive the work order transferred from the remote agent and display the remote desktop associated with the work order.

5. The mobile agent work order processing method according to claim 1, characterized in that: The mobile agent work order processing method further includes: In response to triggering of a control mapped to the lane toll terminal, a device control instruction is sent to the lane toll terminal, wherein the device control instruction includes emergency lifting of the bar, simulated lowering of the bar, and deletion of the first vehicle in the weight-based queue.

6. The mobile agent work order processing method according to claim 1, characterized in that: A transmission control protocol communication channel is established between the mobile terminal and the lane toll terminal; The accepting the revision of the abnormal information of the remote desktop and synchronizing it to the lane toll collection terminal includes: The instructions of the local keyboard and mouse are collected and sent to the lane toll terminal through the transmission control protocol communication channel to update the desktop information of the lane toll terminal.

7. The mobile agent work order processing method according to claim 1, characterized in that: The mobile agent work order processing method further includes: In response to the start instruction, confirm whether the communication with the central server is normal; In response to the communication with the central server being normal, connecting to the central server.

8. A storage medium having program data stored thereon, characterized in that: When the program data is executed by the processor, the steps of the mobile agent work order processing method as described in any one of claims 1 to 7 are implemented.

9. A mobile terminal, characterized in that: It comprises a processor and a memory connected to each other, the memory stores a computer program, and when the processor executes the computer program, the steps of the mobile agent work order processing method as claimed in any one of claims 1 to 7 are implemented.

10. A remote agent management system, characterized in that: The remote agent management system includes a lane toll collection terminal, a central server terminal, a remote agent terminal and a mobile terminal as claimed in claim 9, and the mobile terminal is communicatively connected with the lane toll collection terminal, the central server terminal and the remote agent terminal.

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