Remote maintenance method and system for edge device, electronic device and storage medium

Abstract

The invention discloses an edge device remote maintenance method and system, an electronic device and a storage medium. The method comprises the steps that a user scans a device label of an edge device through a portable mobile terminal so as to log in a remote maintenance authorization interface and obtain a serial number of the edge device; a user inputs ownership information in the remote maintenance authorization interface, and an authorization request is generated based on the serial number of the edge device and the ownership information; after the authorization request is successfully compared and verified by the remote maintenance platform, authorization passing information is generated; a user inputs authorization passing information on the remote maintenance authorization interface and then generates a remote maintenance starting instruction; in response to the remote maintenance starting instruction, the edge device sends a remote maintenance channel connection instruction to a remote maintenance platform so as to establish remote maintenance channel connection; the remote maintenance platform performs remote maintenance operation on the edge equipment; therefore, field personnel can establish a maintenance channel between the edge device and the remote maintenance platform through simple authorization, and the timeliness of technical support is improved.

Description

Technical Field

[0001] The present invention relates to the field of edge device maintenance technology, and more specifically, to an edge device remote maintenance method, system, electronic device and storage medium. Background Art

[0002] When maintaining existing edge devices on the market, the environment in which the devices are deployed is mostly in the user's intranet. When technical support needs to maintain such devices, they either need to rush to the site to operate, or require relevant technical personnel on site to use third-party remote desktop software to perform remote operations. This greatly reduces the timeliness of technical support and increases the complexity of the technical support process.

[0003] In summary, at this stage, there is an urgent need to develop an edge device remote maintenance method, system, electronic device and storage medium to solve the above-mentioned problems. Summary of the invention

[0004] An object of the present invention is to provide a new technical solution for a remote maintenance method, system, electronic device and storage medium for an edge device.

[0005] According to a first aspect of the present invention, a method for remote maintenance of an edge device is provided, the method comprising:

[0006] Step S1: The user scans the device tag of the edge device through a portable mobile terminal to log in to the remote maintenance authorization interface and obtain the serial number of the edge device;

[0007] Step S2: the user enters the owner information in the remote maintenance authorization interface, and generates an authorization request based on the serial number and owner information of the edge device to send to the remote maintenance platform;

[0008] Step S3: after the authorization request is successfully compared and verified by the remote maintenance platform, authorization approval information is generated;

[0009] Step S4: the user generates a remote maintenance start instruction after entering the authorization pass information in the remote maintenance authorization interface;

[0010] Step S5: In response to the remote maintenance start instruction, the edge device sends a remote maintenance channel connection instruction to the remote maintenance platform to establish a remote maintenance channel connection between the edge device and the remote maintenance platform;

[0011] Step S6: The remote maintenance platform performs remote maintenance operations on the edge device.

[0012] Optionally, in step S1, the device label of the edge device is a factory QR code label.

[0013] Optionally, before step S1, the method further includes: entering all edge device information into the remote maintenance platform in advance, wherein the edge device information includes device serial number and owner information.

[0014] Optionally, in step S2, the owner information entered in the remote maintenance authorization interface is the owner's mobile phone number;

[0015] The step S3 specifically includes: comparing and verifying the serial number and owner information of the edge device obtained by parsing the authorization request with the edge device information pre-entered into the remote maintenance platform.

[0016] Optionally, in step S3, the authorization pass information is a text message verification code.

[0017] Optionally, the step S4 specifically includes: the user enters the SMS verification code in the remote maintenance authorization interface, and if the verification is successful, the remote maintenance start instruction is generated.

[0018] Optionally, in step S5, the remote maintenance channel connection instruction includes command line channel information and UI channel information.

[0019] According to a second aspect of the present invention, there is provided an edge device remote maintenance system, the system comprising: a portable mobile terminal, an edge device and a remote maintenance platform;

[0020] The portable mobile terminal specifically includes:

[0021] A scanning unit configured to scan a device tag of the edge device to log in to a remote maintenance authorization interface and obtain a serial number of the edge device;

[0022] An authorization request generating unit, configured to generate an authorization request based on the serial number and owner information of the edge device and send it to the remote maintenance platform after the user enters the owner information in the remote maintenance authorization interface;

[0023] A maintenance activation unit, configured to generate a remote maintenance activation instruction after the user enters the authorization pass information in the remote maintenance authorization interface;

[0024] The edge device is configured to send a remote maintenance channel connection instruction to the remote maintenance platform in response to the remote maintenance start instruction, so as to establish a remote maintenance channel connection between the edge device and the remote maintenance platform;

[0025] The remote maintenance platform specifically includes:

[0026] A verification unit is configured to compare and verify the authorization request to generate authorization pass information;

[0027] The remote maintenance unit is configured to perform remote maintenance operations on the edge device.

[0028] Optionally, the device label of the edge device is a factory QR code label.

[0029] Optionally, the remote maintenance platform further includes: an input unit configured to input all edge device information into the remote maintenance platform in advance, wherein the edge device information includes a device serial number and owner information.

[0030] Optionally, the owner information entered in the remote maintenance authorization interface is the owner's mobile phone number;

[0031] The verification unit is specifically configured to compare and verify the serial number and owner information of the edge device obtained by parsing the authorization request with the edge device information pre-entered into the remote maintenance platform.

[0032] Optionally, the authorization pass information is a SMS verification code.

[0033] Optionally, the maintenance activation unit is specifically configured to generate the remote maintenance activation instruction when the user enters the SMS verification code in the remote maintenance authorization interface and if the verification is successful.

[0034] Optionally, the remote maintenance channel connection instruction includes command line channel information and UI channel information.

[0035] According to a third aspect of the present invention, an electronic device is provided, comprising a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps in a remote maintenance method for an edge device as described in the first aspect of the present invention are implemented.

[0036] According to a fourth aspect of the present invention, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps in a remote maintenance method for an edge device as described in the first aspect of the present invention are implemented.

[0037] According to an embodiment disclosed in the present invention, a remote maintenance method and system for edge devices of the present invention have the following beneficial effects:

[0038] The edge device remote maintenance method of the present invention utilizes network penetration technology to enable the edge device to automatically establish a maintenance channel to the remote maintenance platform with simple authorization by on-site business personnel. At this time, the technician only needs to access the remote maintenance platform to perform maintenance operations on the edge device, thereby improving the timeliness of technical support and reducing the complexity of operations. There is no need to purchase third-party related software, saving manpower and financial costs.

[0039] Further features and advantages of the present invention will become apparent from the following detailed description of exemplary embodiments of the present invention with reference to the attached drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate embodiments of the invention and, together with the description, serve to explain the principles of the invention.

[0041] Figure 1 A schematic diagram of a remote maintenance method for an edge device according to an embodiment of the present invention Figure 1 ;

[0042] Figure 2 A schematic diagram of a remote maintenance method for an edge device according to an embodiment of the present invention Figure 2 ;

[0043] Figure 3 A schematic diagram of the structure of a remote maintenance system for edge devices provided according to an embodiment;

[0044] Figure 4 A schematic diagram of an electronic device. DETAILED DESCRIPTION

[0045] Various exemplary embodiments of the present invention will now be described in detail with reference to the accompanying drawings. It should be noted that the relative arrangement of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present invention unless otherwise specifically stated.

[0046] The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the invention, its application, or uses.

[0047] Technologies, methods, and equipment known to ordinary technicians in the relevant art may not be discussed in detail, but where appropriate, the technologies, methods, and equipment should be considered as part of the specification.

[0048] In all examples shown and discussed herein, any specific values ​​should be interpreted as merely exemplary and not limiting. Therefore, other examples of the exemplary embodiments may have different values.

[0049] Embodiment 1:

[0050] See also Figure 1 As shown, an embodiment of the present invention provides a remote maintenance method for an edge device, the method comprising:

[0051] Step S1: The user scans the device tag of the edge device through a portable mobile terminal to log in to the remote maintenance authorization interface and obtain the serial number of the edge device;

[0052] Optionally, in step S1 of the method of this embodiment, the device label of the edge device is a factory QR code label. It should be noted that in this embodiment, the factory QR code label is affixed to the edge device when the device leaves the factory, and each edge device has a unique QR code. The serial number and other information of the edge device can be determined through the QR code label.

[0053] In this embodiment, the portable mobile terminal may be a mobile phone, an i pad, etc.; the portable mobile terminal is installed with corresponding remote maintenance authorization interface software.

[0054] Step S2: the user enters the owner information in the remote maintenance authorization interface, and generates an authorization request based on the serial number and owner information of the edge device to send to the remote maintenance platform;

[0055] Optionally, the method of this embodiment further includes, before step S1: entering all edge device information into the remote maintenance platform in advance, wherein the edge device information includes a device serial number and owner information.

[0056] It should be noted that all edge device information that needs to be maintained must be entered into the remote maintenance platform in advance, and can be imported in batches or entered manually. In this embodiment, the owner information corresponds to the information of the maintenance personnel bound to the edge device.

[0057] Preferably, in step S2 of the method of this embodiment, the owner information entered into the remote maintenance authorization interface is the owner's mobile phone number.

[0058] Step S3: after the authorization request is successfully compared and verified by the remote maintenance platform, authorization approval information is generated;

[0059] Optionally, step S3 in the method of this embodiment is specifically: comparing and verifying the serial number and owner information of the edge device obtained by parsing the authorization request with the edge device information pre-entered into the remote maintenance platform.

[0060] It should be noted that in this embodiment, the edge device information stored in the remote maintenance platform is first found through the serial number of the edge device, and then the owner information in the stored edge device information is specifically compared with the parsed owner information to see if they are consistent. If they are consistent, the comparison is successful, and the remote maintenance platform generates authorization approval information.

[0061] Optionally, in step S3 of the method of this embodiment, the authorization information is a text message verification code.

[0062] Step S4: the user generates a remote maintenance start instruction after entering the authorization pass information in the remote maintenance authorization interface;

[0063] Optionally, step S4 in the method of this embodiment specifically includes: the user enters a text message verification code in the remote maintenance authorization interface, and if the verification is successful, a remote maintenance start instruction is generated.

[0064] It should be noted that, in this embodiment, when the user enters the SMS verification code into the remote maintenance authorization interface, the SMS verification code will be automatically verified, and if the verification is successful, a remote maintenance start instruction will be generated.

[0065] Step S5: In response to the remote maintenance start instruction, the edge device sends a remote maintenance channel connection instruction to the remote maintenance platform to establish a remote maintenance channel connection between the edge device and the remote maintenance platform;

[0066] Optionally, in step S5 of the method of this embodiment, the remote maintenance channel connection instruction includes command line channel information and UI channel information.

[0067] It should be noted that the remote maintenance platform parses the remote maintenance channel connection instruction to obtain command line channel information and UI channel information, and then opens a maintenance channel connected to the edge device.

[0068] Step S6: The remote maintenance platform performs remote maintenance operations on the edge device.

[0069] See also Figure 2 As shown, the edge device remote maintenance method of the present invention is described in detail with a specific embodiment as follows:

[0070] 1) The user's mobile phone scans the exit QR code label attached to the edge device;

[0071] 2) After the scan is successful, the user successfully logs in to the remote maintenance authorization interface;

[0072] 3) The user enters information such as mobile phone number and / or device serial number on the remote maintenance authorization interface to generate an authorization request;

[0073] 4) After receiving the authorization request, the remote maintenance platform verifies the information contained in it, and verifies whether the device serial number and mobile phone number of the edge device are consistent with the device serial number and owner's mobile phone number pre-stored in the remote maintenance platform. If they are consistent, the authorization pass information, i.e., SMS verification code, is generated;

[0074] 5) The user enters the SMS verification code received on the mobile phone into the remote maintenance authorization interface. If the verification is successful, a remote maintenance start instruction is generated and sent to the edge device;

[0075] 6) The edge device responds to the remote maintenance start command and generates a remote maintenance channel connection command (including command line channel information and UI channel information);

[0076] 7) The remote maintenance platform establishes a maintenance channel with the edge device according to the remote maintenance channel connection instruction to perform remote maintenance on the edge device.

[0077] The remote maintenance method for edge devices in an embodiment of the present invention utilizes network penetration technology to enable the edge device to automatically establish a maintenance channel to the remote maintenance platform with simple authorization by on-site business personnel. At this time, the technician only needs to access the remote maintenance platform to perform maintenance operations on the edge device, thereby improving the timeliness of technical support and reducing the complexity of operations. There is no need to purchase third-party related software, saving manpower and financial costs.

[0078] Embodiment 2:

[0079] The embodiment of the present invention provides an edge device remote maintenance system, based on the edge device remote maintenance method described in embodiment 1, see Figure 3 As shown, the system includes: a portable mobile terminal 1, an edge device 2 and a remote maintenance platform 3;

[0080] The portable mobile terminal 1 specifically includes:

[0081] A scanning unit is configured to scan a device tag of an edge device to log in to a remote maintenance authorization interface and obtain a serial number of the edge device;

[0082] An authorization request generating unit, configured to generate an authorization request based on the serial number of the edge device and the owner information to send to the remote maintenance platform after the user enters the owner information in the remote maintenance authorization interface;

[0083] A maintenance activation unit is configured to generate a remote maintenance activation instruction after the user enters authorization pass information on the remote maintenance authorization interface;

[0084] The edge device 2 is configured to send a remote maintenance channel connection instruction to the remote maintenance platform in response to the remote maintenance start instruction, so as to establish a remote maintenance channel connection between the edge device and the remote maintenance platform;

[0085] The remote maintenance platform 3 specifically includes:

[0086] A verification unit is configured to compare and verify the authorization request to generate authorization pass information;

[0087] The remote maintenance unit is configured to perform remote maintenance operations on the edge device.

[0088] Optionally, the device label of the edge device 2 in the edge device remote maintenance system of the embodiment of the present invention is a factory QR code label.

[0089] Optionally, the remote maintenance platform 3 in the edge device remote maintenance system of the embodiment of the present invention further includes: an input unit configured to input all edge device information into the remote maintenance platform in advance, wherein the edge device information includes a device serial number and owner information.

[0090] Optionally, the owner information entered into the remote maintenance authorization interface of the edge device remote maintenance system in the embodiment of the present invention is the owner's mobile phone number;

[0091] The verification unit is specifically configured to compare and verify the serial number and owner information of the edge device obtained from the authorization request with the edge device information pre-entered into the remote maintenance platform.

[0092] Optionally, the authorization information in the edge device remote maintenance system in the embodiment of the present invention is a text message verification code.

[0093] Optionally, the maintenance activation unit in the edge device remote maintenance system of the embodiment of the present invention is specifically configured so that the user enters a text message verification code in the remote maintenance authorization interface, and if the verification is successful, a remote maintenance activation instruction is generated.

[0094] Optionally, the remote maintenance channel connection instruction in the edge device remote maintenance system of the embodiment of the present invention includes command line channel information and UI channel information.

[0095] In addition, the edge device remote maintenance system of the embodiment of the present invention supports remote maintenance of edge devices through the intranet. Device users can authorize remote maintenance access, support multiple maintenance methods such as graphical interface and command line, maintain channel data security encryption, and the channel automatically closes after maintenance is completed.

[0096] Embodiment three:

[0097] The present invention discloses an electronic device, which includes a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of any one of the edge device remote maintenance methods in the first embodiment of the present invention are implemented.

[0098] Figure 4 is a structural diagram of an electronic device according to an embodiment of the present invention, such as Figure 4As shown, the electronic device includes a processor, a memory, a communication interface, a display screen and an input device connected via a system bus. Among them, the processor of the electronic device is used to provide computing and control capabilities. The memory of the electronic device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The communication interface of the electronic device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner can be achieved through WIFI, an operator network, near field communication (NFC) or other technologies. The display screen of the electronic device can be a liquid crystal display screen or an electronic ink display screen, and the input device of the electronic device can be a touch layer covered on the display screen, or a button, a trackball or a touch pad set on the housing of the electronic device, or an external keyboard, touch pad or mouse, etc.

[0099] Those skilled in the art will understand that Figure 4 The structure shown in the figure is only a structural diagram of the part related to the technical solution of the present disclosure, and does not constitute a limitation on the electronic device to which the technical solution of the present application is applied. The specific electronic device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0100] Embodiment 4:

[0101] The embodiment of the present invention discloses a computer-readable storage medium. The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps in any one of the edge device remote maintenance methods in the first embodiment of the present invention are implemented.

[0102] Please note that the technical features of the above embodiments can be combined arbitrarily. In order to make the description concise, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification. The above embodiments only express several implementation methods of the present application, and their descriptions are relatively specific and detailed, but they cannot be understood as limiting the scope of the invention patent. It should be pointed out that for ordinary technicians in this field, without departing from the concept of the present application, several variations and improvements can be made, which all belong to the scope of protection of the present application. Therefore, the scope of protection of the patent in this application shall be based on the attached claims.

[0103] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

[0104] Although some specific embodiments of the present invention have been described in detail by way of example, it will be appreciated by those skilled in the art that the above examples are for illustration only and are not intended to limit the scope of the present invention. It will be appreciated by those skilled in the art that the above embodiments may be modified without departing from the scope and spirit of the present invention. The scope of the present invention is defined by the appended claims.

Claims

1. A remote maintenance method for edge devices, characterized in that: The method comprises: Step S1: The user scans the device tag of the edge device through a portable mobile terminal to log in to the remote maintenance authorization interface and obtain the serial number of the edge device; Step S2: the user enters the owner information in the remote maintenance authorization interface, and generates an authorization request based on the serial number and owner information of the edge device to send to the remote maintenance platform; Step S3: after the authorization request is successfully compared and verified by the remote maintenance platform, authorization approval information is generated; Step S4: the user generates a remote maintenance start instruction after entering the authorization pass information in the remote maintenance authorization interface; Step S5: In response to the remote maintenance start instruction, the edge device sends a remote maintenance channel connection instruction to the remote maintenance platform to establish a remote maintenance channel connection between the edge device and the remote maintenance platform; Step S6: The remote maintenance platform performs remote maintenance operations on the edge device.

2. The edge device remote maintenance method according to claim 1, characterized in that: In the step S1, the device label of the edge device is a factory QR code label.

3. The edge device remote maintenance method according to claim 1, characterized in that: Before the step S1, the method further includes: entering all edge device information into the remote maintenance platform in advance, wherein the edge device information includes device serial number and owner information.

4. The edge device remote maintenance method according to claim 3, characterized in that: In the step S2, the owner information entered in the remote maintenance authorization interface is the owner's mobile phone number; The step S3 specifically includes: comparing and verifying the serial number and owner information of the edge device obtained by parsing the authorization request with the edge device information pre-entered into the remote maintenance platform.

5. The edge device remote maintenance method according to claim 4, characterized in that: In step S3, the authorization pass information is a text message verification code.

6. The edge device remote maintenance method according to claim 5, characterized in that: The step S4 specifically includes: the user enters the SMS verification code in the remote maintenance authorization interface, and if the verification is successful, generates the remote maintenance start instruction.

7. The edge device remote maintenance method according to any one of claims 1 to 6, characterized in that: In the step S5, the remote maintenance channel connection instruction includes command line channel information and UI channel information.

8. A remote maintenance system for edge devices, characterized in that: The system includes: a portable mobile terminal, an edge device and a remote maintenance platform; The portable mobile terminal specifically includes: A scanning unit configured to scan a device tag of the edge device to log in to a remote maintenance authorization interface and obtain a serial number of the edge device; An authorization request generating unit, configured to generate an authorization request based on the serial number and owner information of the edge device and send it to the remote maintenance platform after the user enters the owner information in the remote maintenance authorization interface; A maintenance activation unit, configured to generate a remote maintenance activation instruction after the user enters the authorization pass information in the remote maintenance authorization interface; The edge device is configured to send a remote maintenance channel connection instruction to the remote maintenance platform in response to the remote maintenance start instruction, so as to establish a remote maintenance channel connection between the edge device and the remote maintenance platform; The remote maintenance platform specifically includes: A verification unit is configured to compare and verify the authorization request to generate authorization pass information; The remote maintenance unit is configured to perform remote maintenance operations on the edge device.

9. An electronic device, characterized in that: The electronic device includes a memory and a processor, the memory stores a computer program, and when the processor executes the computer program, the steps in the edge device remote maintenance method described in any one of claims 1 to 7 are implemented.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps in the edge device remote maintenance method described in any one of claims 1 to 7 are implemented.

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