Smart hotel guest room welcome device

Abstract

The invention relates to the technical field of smart hotels, in particular to a smart hotel guest room welcome device, which comprises a registration end and a guest room end, and is characterized in that the guest room end comprises an acquisition module, a comparison module and an execution module; the guest room end can execute personalized welcome service according to preferences and demands of customers, such as adjusting room temperature, light and the like, so that the customers feel exclusive check-in experience, and when a guest room door is opened, customer information is acquired by adopting the acquisition module, then the information is confirmed through the comparison module, and then the door is opened through the execution module. According to the guest room management system and the guest room management method, the whole process is highly automatic, manual intervention is reduced, the service efficiency is improved, the comparison module can accurately compare the collected customer information with the information stored in the registration end, the accuracy and safety of the service are ensured, and the user experience is promoted to be better.

Description

Technical Field

[0001] The present invention relates to the technical field of smart hotels, and in particular to a guest room welcoming device for a smart hotel. Background Art

[0002] A smart hotel is a hotel that has a complete intelligent system and realizes the hotel's digital information service technology through digitization and networking. The guest room reception methods of some existing smart hotels are relatively backward, with a low degree of intelligence, which is inconvenient for guest room management and does not meet the requirements of smart hotels.

[0003] The existing publication number CN113112652A discloses a smart hotel guest room welcoming device, including a fixed plate and a retractable component; the fixed plate: an adjusting component is provided on the side, the adjusting component is provided with a retractable component, and the retractable component is provided with a collecting component; the retractable component: includes a support, a pin shaft, a baffle, a side plate, a worm, a second motor and a half-toothed disc, the support is provided on the adjusting component, the pin shaft passes through one end of the support, one end of the baffle is movably sleeved on the pin shaft, the side plate is provided on the adjusting component, one end of the worm is rotatably connected to the side plate, the second motor is provided on the surface of the side plate, the half-toothed disc is provided at one end of the baffle, and the half-toothed disc is meshed with the worm, and also includes a single-chip microcomputer, which is provided on the side of the fixed plate. The smart hotel guest room welcoming device has a high degree of intelligence, can provide better services for customers, improves service quality, facilitates the management of guest rooms, and is highly practical.

[0004] However, the above-mentioned smart hotel room welcome device only relies on a baffle to stop people from entering, which may not be able to completely prevent unauthorized people from entering physically, and is not beautiful enough, affecting the user experience. Summary of the invention

[0005] The purpose of the present invention is to provide a smart hotel room welcoming device, which solves the problem that the existing smart hotel room welcoming device only relies on a baffle to stop the entry of people, may not be able to completely prevent unauthorized people from entering physically, and is not beautiful enough, affecting the user experience.

[0006] To achieve the above object, the present invention provides a smart hotel room welcoming device, comprising a registration terminal and a guest room terminal, wherein the registration terminal is connected to the guest room terminal.

[0007] The registration terminal is used to collect the customer's check-in information and identity verification data, and transmit these data to the guest room terminal through the hotel's internal network or cloud platform;

[0008] The guest room terminal is used to perform corresponding welcoming services according to the received data;

[0009] The guest room terminal includes a collection module, a comparison module and an execution module, the comparison module is connected to the collection module and the registration terminal respectively, and the execution module is connected to the comparison module;

[0010] The acquisition module is used to collect customer information through a camera;

[0011] The comparison module is used to receive the data transmitted by the acquisition module and compare it with the customer information, room status, etc. stored in the registration terminal. If the comparison result meets the conditions, an instruction is sent to the execution module;

[0012] The execution module is used to control the equipment in the guest room to execute the corresponding welcome service according to the instructions sent by the comparison module.

[0013] Wherein, the execution module includes an unlocking unit and a welcoming unit;

[0014] The unlocking unit is used to control the operation of the guest room smart door lock;

[0015] The welcoming unit is used to perform corresponding welcoming services.

[0016] Wherein, the welcome unit includes a display subunit and a voice broadcast subunit;

[0017] The display subunit is used to display welcome information, prompt information or recommended content to customers through display screens and lights;

[0018] The voice broadcast subunit is used to display welcome information, prompt information or recommended content to customers by voice.

[0019] Wherein, the welcome unit also includes a navigation guidance unit;

[0020] The navigation and guidance unit is used to provide indoor navigation and guidance services through a display screen or voice, helping customers to quickly find the target location.

[0021] Wherein, the welcome unit also includes an intelligent recommendation subunit;

[0022] The intelligent recommendation subunit is used to provide personalized recommendations to customers through display screens and cloud services based on the customer's personal information, historical behavior and current needs, combined with the hotel's resources and services.

[0023] Wherein, the guest room terminal further includes a communication module, and the communication module is connected to the registration terminal;

[0024] The communication module is used for communication between customers and hotel service personnel.

[0025] Wherein, the smart hotel room welcoming device further comprises an optimization end, and the optimization end is respectively connected to the registration end and the guest room end;

[0026] The optimization end is used to collect and analyze the operation data of the device and customer feedback information, and optimize and improve the device.

[0027] A smart hotel room welcoming device of the present invention collects the check-in information and identity authentication data of the customer through the registration terminal. The room terminal can perform personalized welcoming services according to the customer's preferences and needs, such as adjusting the room temperature, lighting, etc., so that the customer can feel an exclusive check-in experience. When opening the room door, the collection module is used to obtain the customer information, and then the information is confirmed by the comparison module, and then the door is opened by the execution module, and at the same time, the equipment in the room is controlled to perform the corresponding welcoming service. The whole process is highly automated, reducing manual intervention and improving service efficiency. The comparison module can accurately compare the collected customer information with the information stored in the registration terminal, ensuring the accuracy and security of the service, and promoting a better user experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0028] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art are briefly introduced below.

[0029] Figure 1 It is a structural block diagram of a smart hotel room welcoming device according to a first embodiment of the present invention.

[0030] Figure 2 It is a structural block diagram of the execution module of the first embodiment of the present invention.

[0031] Figure 3 It is a structural block diagram of the welcome unit of the first embodiment of the present invention.

[0032] Figure 4 It is a structural block diagram of a smart hotel room welcoming device according to a second embodiment of the present invention.

[0033] In the figure: 101-registration end, 102-guest room end, 103-collection module, 104-comparison module, 105-execution module, 106-unlocking unit, 107-welcome unit, 108-display subunit, 109-voice broadcast subunit, 110-navigation guidance unit, 111-intelligent recommendation subunit, 112-communication module, 201-optimization end, 202-security and privacy end. DETAILED DESCRIPTION

[0034] Embodiments of the present invention are described in detail below. Examples of the embodiments are shown in the accompanying drawings. The embodiments described below with reference to the accompanying drawings are exemplary and are intended to be used to explain the present invention, but should not be construed as limiting the present invention.

[0035] The first embodiment of the present application is:

[0036] See also Figures 1 to 3 ,in, Figure 1 It is a structural block diagram of a smart hotel room welcoming device according to a first embodiment of the present invention. Figure 2 is a structural block diagram of the execution module 105 according to the first embodiment of the present invention. Figure 3 It is a structural block diagram of the welcome unit 107 of the first embodiment of the present invention. The present invention provides a smart hotel room welcome device: including a registration terminal 101 and a guest room terminal 102, the guest room terminal 102 includes a collection module 103, a comparison module 104, an execution module 105 and a communication module 112, the execution module 105 includes an unlocking unit 106 and a welcome unit 107; the welcome unit 107 includes a display subunit 108, a voice broadcast subunit 109, a navigation guidance unit 110 and an intelligent recommendation subunit 111. The above-mentioned solution solves the problem that the existing smart hotel room welcome device only relies on a baffle to block the entry of people, which may not be physically able to completely block the entry of unauthorized people, and is not beautiful enough, affecting the user experience. It can be understood that the above-mentioned solution can also be used to solve the problem of data transmission security.

[0037] According to this specific implementation, the registration terminal 101 is connected to the guest room terminal 102.

[0038] The registration terminal 101 is used to collect the customer's check-in information and identity verification data, and transmit these data to the guest room terminal 102 through the hotel's internal network or cloud platform;

[0039] The guest room terminal 102 is used to perform corresponding welcoming services according to the received data;

[0040] The comparison module 104 is connected to the collection module 103 and the registration terminal 101 respectively, and the execution module 105 is connected to the comparison module 104;

[0041] The acquisition module 103 is used to collect customer information through a camera;

[0042] The comparison module 104 is used to receive the data transmitted by the acquisition module 103 and compare it with the customer information, room status, etc. stored in the registration terminal 101. If the comparison result meets the conditions, it sends an instruction to the execution module 105;

[0043] The execution module 105 is used to control the equipment in the guest room to execute the corresponding welcoming service according to the instruction sent by the comparison module 104.

[0044] The registration terminal 101 is set at the hotel front desk to collect the customer's check-in information and identity verification data, including personal basic information, check-in details, contact information, ID card information, biometric information, i.e., facial image, etc., and also uses a questionnaire to obtain the customer's preferences and needs, and uploads the data to the guest room terminal 102. The guest room terminal 102 is set in the guest room. The acquisition module 103 is composed of a camera, which is installed on the door of the guest room to capture the image or video of the customer entering the area in real time, and convert these data into digital signals, and transmit the collected image or video data to the comparison module 104 through the hotel's internal network or a dedicated communication line for processing. The comparison module 104 receives the image or video data from the acquisition module 103 and performs necessary preprocessing, including denoising, enhancement, etc., to improve the comparison accuracy. It uses face recognition technology to compare the collected facial features with the customer facial features stored in the registration terminal 101 to verify the customer's identity, query the database of the registration terminal 101, confirm the status of the target room, such as whether it has been cleaned, whether it has been booked, etc., and make a comprehensive judgment based on the comparison results and preset conditions, such as time limit, customer authority, etc., to determine whether the conditions for executing the welcoming service are met. If the conditions are met, the corresponding instructions are generated and executed and sent to the execution module 105 to trigger the welcoming service. The execution module 105 receives the instructions from the comparison module 104 and parses the specific content and requirements in the instructions.

[0045] Wherein, the unlocking unit 106 is used to control the operation of the guest room smart door lock;

[0046] The welcoming unit 107 is used to perform corresponding welcoming services.

[0047] The unlocking unit 106 controls the guest room access control system according to the instruction of the comparison module 104 , such as automatically unlocking the door or opening the electronic door lock. The welcoming unit 107 performs the welcoming service according to the instruction of the comparison module 104 .

[0048] Secondly, the display subunit 108 is used to display welcome information, prompt information or recommended content to customers through display screens and lights;

[0049] The voice broadcast subunit 109 is used to display welcome information, prompt information or recommended content to customers by voice.

[0050] The navigation and guidance unit 110 is used to provide indoor navigation and guidance services through a display screen or voice to help customers quickly find a target location.

[0051] The intelligent recommendation subunit 111 is used to provide personalized recommendations to customers through display screens and cloud services based on the customer's personal information, historical behavior and current needs, combined with the hotel's resources and services.

[0052] The display subunit 108 displays welcome information, prompt information or recommended content to customers through the display screen in the guest room or the display device in the public area such as the corridor and the lobby. Specifically, when the customer enters the guest room or the public area of ​​the hotel, a personalized welcome word or welcome screen will be displayed on the display screen to enhance the customer's stay experience. The display screen in the guest room displays prompt information such as the use method, precautions, emergency contact information, etc. of the room facilities, helping customers to better understand and use the room facilities, and recommends information such as nearby restaurants, attractions, activities, etc. according to the customer's preferences and the service resources of the hotel, and guides customers to enjoy more hotel services. The voice broadcast subunit 109 plays the welcome information, prompt information or recommended content to the customer in the form of voice through speech synthesis technology, providing more convenient and humanized services. Specifically, when the customer enters the guest room or the public area of ​​the hotel, a personalized welcome message is automatically played, such as "Welcome to XX Hotel, I wish you a pleasant stay!", and tips for the use of room facilities, safety precautions, etc. are broadcast to ensure that the customer can use the room facilities safely and comfortably. According to the customer's preferences and needs, recommended restaurants, attractions, activities, etc. are broadcast to guide customers to enjoy more hotel services. The navigation guidance unit 110 displays the current location and the target location on the display screen in the guest room or the electronic map in the public area of ​​the hotel, provides clear path guidance, and provides detailed navigation guidance to customers through voice broadcast, including turn prompts, distance prompts, etc., to ensure that customers can easily find the target location. Combining the display screen and voice, it provides a more comprehensive and intuitive navigation service to meet the needs of different customers. The intelligent recommendation subunit 111 intelligently recommends suitable room types, catering, entertainment and other services based on the customer's preferences, historical check-in records, consumption habits and other information collected by the registration terminal 101, and recommends suitable outdoor activities, travel routes, etc. in combination with the customer's current needs (such as weather conditions, time, etc.). Through data analysis, it identifies potential high-value customers and provides them with more accurate and personalized marketing services to improve customer satisfaction and loyalty.

[0053] Secondly, the communication module 112 is connected to the registration terminal 101;

[0054] The communication module 112 is used for communication between customers and hotel service personnel.

[0055] The communication module 112 facilitates the communication between the customer and the hotel service staff to obtain more direct services.

[0056] Using a smart hotel room welcome device of this embodiment, the welcome unit 107 provides personalized welcome information, prompt information and recommended content based on the customer's personal information, historical behavior and current needs. This personalized service can enhance the customer's sense of belonging and satisfaction, and make them feel the hotel's attention and care for them. By displaying information in a variety of ways such as display screens, lights and voice broadcasts, customers can more conveniently obtain the required information and services. Whether it is to find out how to use room facilities or to understand nearby dining and entertainment options, customers can quickly find answers. The navigation and guidance unit 110 can quickly provide customers with indoor navigation and guidance services to help them quickly find the target location. This not only saves customers' time, but also improves the hotel's operating efficiency and reduces unnecessary troubles caused by customers getting lost or looking for facilities. The intelligent recommendation subunit 111 uses advanced technology and algorithms to conduct in-depth analysis of customer data, thereby providing more accurate and personalized recommendation services. This intelligent service not only improves customer satisfaction, but also brings more business opportunities and sources of income to the hotel. By providing personalized, convenient, efficient and intelligent services, the smart hotel room welcome device can significantly improve customer satisfaction and loyalty. While enjoying these high-quality services, customers will also have more favorable impressions and trust in the hotel, and thus be more willing to choose the hotel as their first choice for stay again. The entire process is highly automated, reducing manual intervention and improving service efficiency. The comparison module 104 can accurately compare the collected customer information with the information stored in the registration terminal 101, ensuring the accuracy and security of the service and promoting a better user experience.

[0057] The second embodiment of the present application is:

[0058] Based on the first embodiment, please refer to Figure 4 ,in, Figure 4 2 is a block diagram of a smart hotel room welcoming device according to a second embodiment of the present invention. The smart hotel room welcoming device according to this embodiment further includes an optimization terminal 201 and a security and privacy terminal 202.

[0059] According to this specific implementation, the optimization terminal 201 is connected to the registration terminal 101 and the guest room terminal 102 respectively;

[0060] The optimization terminal 201 is used to collect and analyze the operation data of the device and customer feedback information, and optimize and improve the device.

[0061] The optimization terminal 201 collects the operation data of various equipment in the guest room in real time through sensors, Internet of Things technology and other means, including but not limited to the use of air conditioners, lights, curtains, televisions, etc., energy consumption data, fault information, etc. At the same time, it also collects data from the front desk registration terminal 101, such as occupancy rate, check-out rate, customer source, etc., so as to fully understand the hotel's operating status. Customer feedback information is collected through various channels, including online evaluation, questionnaires, customer service hotlines, etc. This information covers customers' evaluation and suggestions on hotel services, facilities, environment, etc. The collected device operation data is deeply analyzed to identify high-frequency problems and potential failures in the use of equipment, and to evaluate the operating efficiency and energy consumption level of the equipment. Through data analysis, bottlenecks and deficiencies in operation are found to provide a basis for subsequent optimization and improvement. Customer feedback information is classified, sorted and analyzed to understand customer needs and expectations, as well as the advantages and disadvantages of hotel services. With the help of technical means such as natural language processing and sentiment analysis, customer feedback is deeply mined to find trends and changes in customer needs. According to the results of the operation data analysis, the equipment in the guest room is optimized in a targeted manner. For example, adjust the operating parameters of the equipment to reduce energy consumption, optimize the layout of the equipment to improve the efficiency of use, etc. For equipment that frequently fails, repair or replace it in time to ensure the stable operation of the equipment. According to the results of customer feedback analysis, optimize and improve the hotel's service processes, service standards, etc. For example, in response to the service deficiencies reflected by customers, strengthen employee training and improve service quality; in response to the trends and changes in customer needs, launch new service projects or products, etc. According to the needs of data analysis and optimization and improvement, regularly upgrade the smart hotel device. The upgrade content includes but is not limited to the improvement of software functions, the improvement of system performance, the strengthening of security, etc. Provide data support and decision-making basis for hotel management. Through the results of data analysis, key information such as the hotel's operating status, customer needs and market competition situation can be displayed to help management make more scientific and reasonable decisions.

[0062] Wherein, the security and privacy unit is connected to the registration terminal 101 and the guest room terminal 102 respectively;

[0063] The security and privacy terminal 202 is used to prevent information leakage and illegal access by using data encryption and identity authentication technology.

[0064] The security and privacy end 202 uses security protocols such as SSL / TLS to encrypt data during data transmission to ensure that the data is not stolen or tampered with during transmission. This encryption method can protect sensitive information of customers during check-in, payment, bill viewing, etc. Customer information and business data stored in the hotel server or cloud are encrypted. By adopting advanced encryption algorithms (such as AES), it is ensured that even if the data is illegally obtained, it cannot be easily decrypted and read. When customers log in to the system and perform important operations such as modifying personal information and paying fees, they are required to provide multiple identity authentication methods, such as passwords, mobile phone verification codes, fingerprint recognition, etc. This multi-factor authentication mechanism can significantly improve the security of the account and prevent unauthorized access. Biometric technologies such as face recognition and fingerprint recognition are used to quickly and accurately verify the identity of the customer. This technology is highly unique and non-replicable, and can effectively prevent identity impersonation and fraud. Different access rights are set for different users, such as front desk staff, room attendants, managers, etc., to ensure that they can only access data and functions within their scope of responsibility. This permission management mechanism can prevent the leakage and abuse of sensitive information. Record and monitor all user logins, operations, accesses, and other behaviors to form detailed log records. Through regular audit log records, potential security threats and violations can be discovered and handled in a timely manner. Regularly evaluate and test the hotel's security system to ensure the effectiveness of various security measures. At the same time, provide security awareness and skills training to hotel employees to improve their security awareness and response capabilities.

[0065] Using a smart hotel room welcome device of this embodiment, the optimization end 201 and the security and privacy end 202 jointly improve the hotel's operating efficiency, customer experience and data security.

[0066] What is disclosed above is only one or more preferred embodiments of the present application, and cannot be used to limit the scope of rights of the present application. Ordinary technicians in this field can understand that all or part of the processes of implementing the above embodiments and equivalent changes made according to the claims of the present application are still within the scope covered by the present application.

Claims

1. A smart hotel room welcoming device, characterized in that: It includes a registration terminal and a guest room terminal, wherein the registration terminal is connected to the guest room terminal. The registration terminal is used to collect the customer's check-in information and identity verification data, and transmit these data to the guest room terminal through the hotel's internal network or cloud platform; The guest room terminal is used to perform corresponding welcoming services according to the received data; The guest room terminal includes a collection module, a comparison module and an execution module, the comparison module is connected to the collection module and the registration terminal respectively, and the execution module is connected to the comparison module; The acquisition module is used to collect customer information through a camera; The comparison module is used to receive the data transmitted by the acquisition module and compare it with the customer information, room status, etc. stored in the registration terminal. If the comparison result meets the conditions, an instruction is sent to the execution module; The execution module is used to control the equipment in the guest room to execute the corresponding welcome service according to the instructions sent by the comparison module.

2. The smart hotel room welcoming device according to claim 1, characterized in that: The execution module includes an unlocking unit and a welcoming unit; The unlocking unit is used to control the operation of the guest room smart door lock; The welcoming unit is used to perform corresponding welcoming services.

3. The smart hotel room welcoming device according to claim 2, characterized in that: The welcome unit includes a display subunit and a voice broadcast subunit; The display subunit is used to display welcome information, prompt information or recommended content to customers through display screens and lights; The voice broadcast subunit is used to display welcome information, prompt information or recommended content to customers by voice.

4. The smart hotel room welcoming device as claimed in claim 3, characterized in that: The welcoming unit also includes a navigation guidance unit; The navigation and guidance unit is used to provide indoor navigation and guidance services through a display screen or voice to help customers quickly find the target location.

5. The smart hotel room welcoming device as claimed in claim 3, characterized in that: The welcome unit also includes an intelligent recommendation subunit; The intelligent recommendation subunit is used to provide personalized recommendations to customers through display screens and cloud services based on the customer's personal information, historical behavior and current needs, combined with the hotel's resources and services.

6. The smart hotel room welcoming device according to claim 1, characterized in that: The guest room terminal also includes a communication module, and the communication module is connected to the registration terminal; The communication module is used for communication between customers and hotel service personnel.

7. The smart hotel room welcoming device according to claim 1, characterized in that: The smart hotel room welcoming device also includes an optimization end, which is connected to the registration end and the guest room end respectively; The optimization end is used to collect and analyze the operation data of the device and customer feedback information, and optimize and improve the device.

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