Internet online inquiry management system and method

Abstract

The invention relates to the technical field of online inquiry management, in particular to an internet online inquiry management system and method, and the management system comprises a video collection module, a semantic analysis module, a physical sign analysis module, a queuing module and an encryption transmission module. The physical sign analysis module is used for comparing the inquiry information with critical features, after matching, the inquiry information is confirmed through acquisition of the physical sign information and a second terminal, if not, the inquiry information is sent to the queuing module for queuing, and the queuing module carries out primary queuing and secondary queuing based on the inquiry video and the inquiry information respectively. And the encryption transmission module selects different encryption modes based on the serial numbers of the primary queuing and the secondary queuing, and the third terminal can determine the corresponding decryption mode for decryption through the serial numbers, so that the online inquiry efficiency is ensured while the user data security is improved.

Description

Technical Field

[0001] The present invention relates to the field of online medical consultation management, and in particular to an Internet online medical consultation management system and method. Background Art

[0002] With the development of Internet technology and information-based medicine, the traditional medical model has gradually transformed into telemedicine and online consultation. Online consultation provides patients with a convenient and efficient way to seek medical treatment, especially in public health emergencies or remote areas. Online consultation plays an irreplaceable role in alleviating the shortage of medical resources and improving the efficiency of medical services. At the same time, online consultation also leads to the leakage of patient factors.

[0003] For example, the prior art discloses a question-and-answer management method for a medical consultation system, which is applied in the field of smart medical care and reduces the online misdiagnosis rate. It includes: obtaining target feature data from the target terminal; calling a preset neural network pre-classification model to pre-classify the target feature data; if the target feature data is the first type of data, calling a preset knowledge graph model and the first type of data to perform medical graph reasoning, generating first diagnostic suggestion data and sending it to the target terminal; if the target feature data is the second type of data, performing medical graph query based on the preset knowledge graph decision tree model and the second type of data, generating multiple rounds of supplementary questions and sending them to the target terminal; generating electronic medical record data; calling a neural network pre-classification model to re-pre-classify the electronic medical record data until the second diagnostic suggestion data is generated and sent to the target terminal.

[0004] However, during online consultations, patients often need to queue up in order to wait for diagnosis and treatment. However, most existing queuing systems are based on time order, and fail to fully consider the urgency of the patient, the complexity of the condition, and the matching of medical resources. This may result in delayed diagnosis of high-risk patients, affecting treatment outcomes, and failing to balance patient privacy with processing efficiency. Summary of the invention

[0005] The purpose of the present invention is to provide an Internet online medical consultation management system and method to solve the problem that the prior art cannot ensure patient privacy while taking into account processing efficiency.

[0006] To this end, on one hand, the present invention provides an Internet online medical consultation management system, the Internet online medical consultation management system comprising:

[0007] It includes video acquisition module, semantic analysis module, vital sign analysis module, queuing module and encrypted transmission module;

[0008] The video acquisition module is configured to output a video acquisition request to the first terminal and obtain the consultation video and send it to the queuing module;

[0009] The semantic analysis module is used to perform semantic analysis on the medical consultation video, output medical consultation information and match it to the corresponding item;

[0010] The physical sign analysis module is used to compare the medical inquiry information with the critical features. In response to the medical inquiry information matching the critical features, the physical sign information is acquired through data interaction with the physical sign acquisition device, and the physical sign information is compared with the medical inquiry information. If the medical inquiry information and the physical sign information match, the medical inquiry information is sent to the queuing module. If the medical inquiry information and the physical sign information do not match, the medical inquiry information is sent to the second terminal for correction and reconfirmation of whether it matches the critical features.

[0011] In response to the medical inquiry information not matching the critical features, sending the medical inquiry information to a queuing module;

[0012] The queuing module generates a video consultation number of the consultation video for primary queuing after the video collection module completes the collection, and determines the user's information consultation number for secondary queuing according to the received consultation information;

[0013] The encryption transmission module is provided with two encryption modes matching different last digits. Before sending the consultation information or consultation video to the third terminal,

[0014] For the medical consultation information that matches the critical features, it is encrypted and transmitted using a symmetric key method;

[0015] For consultation information that does not match the critical features, the consultation information or consultation video is encrypted and transmitted in a corresponding encryption method based on the last digit of the sum of the video consultation number and the information consultation number.

[0016] As an optimal technical solution for the Internet online medical consultation management system, the queuing module generates video medical consultation numbers based on the reception sequence of the medical consultation videos during a queuing process, and queues based on the video medical consultation numbers.

[0017] As an optimal technical solution for the Internet online medical consultation management system, the queuing module gives priority to users whose medical consultation information matches both critical characteristics and vital signs information based on time sequence during the secondary queuing process, as well as users whose revised medical consultation information matches the critical characteristics.

[0018] As an optimal technical solution for the Internet online medical consultation management system, the queuing module performs secondary queuing according to the order of information consultation numbers for users whose medical consultation information does not match critical features during the secondary queuing process.

[0019] As a preferred technical solution for the Internet online medical consultation management system, the Internet online medical consultation management system also includes an evaluation module, which corrects the consultation video collection time limit for the next cycle based on the number changes of the first and second queues of each user within the cycle.

[0020] As a preferred technical solution for the Internet online medical consultation management system, the encryption transmission module selects symmetric encryption or asymmetric encryption according to the parity of the last digit for medical consultation information that does not match the critical characteristics.

[0021] As an optimal technical solution for the Internet online medical consultation management system, the critical characteristics are stored by the vital signs analysis module, and the critical characteristics satisfy any one of the following parameters greater than the corresponding threshold: heart rate, respiratory rate, blood oxygen saturation, body temperature and blood pressure.

[0022] As a preferred technical solution for the Internet online medical consultation management system, the video acquisition module further includes a trigger unit, which automatically issues a video acquisition request in response to a user identity verification signal and monitors the quality of the video signal in real time during the acquisition process.

[0023] As a preferred technical solution for the Internet online medical consultation management system, the Internet online medical consultation management system further includes a function splitting module, and in response to a failure in obtaining the vital sign information, the function splitting module sends the medical consultation information to the second terminal for correction.

[0024] On the other hand, the present invention provides an Internet online medical consultation management method, which is applied to the Internet online medical consultation management system described in any of the above schemes, and the Internet online medical consultation management method includes:

[0025] Outputting a video acquisition request to the first terminal to obtain a consultation video, and the queuing module generating a video consultation number for the consultation video for queuing;

[0026] Perform semantic analysis on the medical consultation video, output medical consultation information and match it to corresponding items;

[0027] Compare the medical information with the critical features. If they match, obtain the vital signs information through data interaction with the vital signs collection device. If they do not match, send the medical information to the queuing module.

[0028] Compare the physical sign information with the medical inquiry information, and if the medical inquiry information matches the physical sign information, send the medical inquiry information to the queuing module; if the medical inquiry information does not match the physical sign information, send the medical inquiry information to the second terminal for correction and reconfirmation of whether it matches the critical features;

[0029] The encryption transmission module encrypts the consultation information that matches the critical features through a symmetric key method and then transmits it. For the consultation information that does not match the critical features, the consultation information or consultation video is encrypted and transmitted in a corresponding encryption method based on the last digit of the sum of the video consultation number and the information consultation number.

[0030] The beneficial effects of the present invention are:

[0031] The present invention aims to improve the efficiency, accuracy and security of online consultation by integrating video acquisition, semantic analysis, vital sign analysis, queue management and encrypted transmission, and effectively solve the problem of balancing processing efficiency while ensuring patient privacy in the existing technology. The system can provide patients with more efficient online consultation services, while ensuring the secure transmission of data, optimizing the allocation of medical resources, and improving the quality of diagnosis and treatment and user experience.

[0032] Furthermore, the synergy between the video acquisition module and the queuing module of the present invention greatly improves the efficiency of the consultation process. After the patient completes the video acquisition, the queuing module generates a number for the consultation video and performs the first queuing based on the timing of the video acquisition; by performing a second queuing based on the information consultation number, the system can ensure that diagnosis and treatment are arranged according to priority. This process reduces the inefficiency caused by the time sequence in the traditional queuing mode, optimizes the queuing mechanism for consultation, and enables doctors to give priority to critically ill patients when resources are limited, thereby improving the overall consultation efficiency.

[0033] Furthermore, the combination of the semantic analysis module and the vital sign analysis module of the present invention significantly improves the accuracy and reliability of the medical consultation information. The semantic analysis module can perform detailed semantic analysis on the medical consultation video, extract and match accurate medical consultation information, while the vital sign analysis module verifies and supplements the diagnostic data through interaction with the vital sign collection device. By comparing medical consultation information and critical features, the system can accurately identify potential critically ill patients and avoid misdiagnosis or missed diagnosis. Especially for patients with urgent or complex conditions, the system can automatically identify and adjust priorities to ensure more timely diagnosis and treatment.

[0034] Furthermore, the encryption transmission module of the present invention provides two encryption methods for different types of medical consultation data to ensure the security of data during transmission. For medical consultation information that matches critical features, the system uses symmetric key encryption to encrypt and transmit, ensuring the speed of the consultation while ensuring its security; for unmatched medical consultation information, the decryption method can be determined directly by the video consultation number and the information consultation number during the diagnosis and treatment stage based on the last digit of the sum of the video consultation number and the information consultation number. Since the generation of the number is variable, the present invention dynamically adjusts the design of the encryption method according to the data characteristics, effectively improving the security of data transmission and preventing the risk of leakage of patient privacy information. BRIEF DESCRIPTION OF THE DRAWINGS

[0035] Figure 1 This is a structural block diagram of an Internet online medical consultation management system in an embodiment of the present invention;

[0036] Figure 2 is a structural block diagram of a video acquisition module in an embodiment of the present invention;

[0037] Figure 3 Flow chart of the Internet online medical consultation management method in an embodiment of the present invention. DETAILED DESCRIPTION

[0038] The technical solution of the present invention will be described clearly and completely below in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0039] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "installed", "connected", and "connected" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection, or it can be indirectly connected through an intermediate medium, or it can be the internal communication of two components. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0040] Embodiments of the present invention are described in detail below, examples of which are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are only used to explain the present invention, and cannot be understood as limiting the present invention.

[0041] like Figure 1 As shown, this embodiment provides an Internet online medical consultation management system, including:

[0042] It includes video acquisition module, semantic analysis module, vital sign analysis module, queuing module and encrypted transmission module;

[0043] The video acquisition module is configured to output a video acquisition request to the first terminal and obtain the consultation video and send it to the queuing module. The semantic analysis module is used to perform semantic analysis on the consultation video, output the consultation information and match it to the corresponding item;

[0044] The vital sign analysis module is used to compare the medical inquiry information with the critical characteristics. The critical characteristics are stored by the vital sign analysis module. The critical characteristics meet any of the following parameters greater than the corresponding threshold: heart rate, respiratory rate, blood oxygen saturation, body temperature and blood pressure. In response to the medical inquiry information matching with the critical characteristics, the vital sign analysis module obtains the vital sign information through data interaction with the vital sign collection device, compares the vital sign information with the medical inquiry information, and sends the medical inquiry information to the queuing module if the medical inquiry information and the vital sign information match. If the medical inquiry information and the vital sign information do not match, the medical inquiry information is sent to the second terminal for correction and reconfirmation of whether it matches the critical characteristics.

[0045] In response to the medical inquiry information not matching the critical features, sending the medical inquiry information to a queuing module;

[0046] The queuing module generates a video consultation number of the consultation video for the first queuing after the video collection module completes the collection, and determines the user's information consultation number for the second queuing according to the received consultation information;

[0047] The encryption transmission module is equipped with two encryption methods matching different last digits. Before sending the consultation information or consultation video to the third terminal,

[0048] For medical consultation information that matches critical features, it is encrypted via a symmetric key method before transmission; the symmetric key method has a higher speed and can prevent critically ill users from receiving delayed online consultations.

[0049] For consultation information that does not match the critical features, the consultation information or consultation video is encrypted and transmitted in a corresponding encryption method based on the last digit of the sum of the video consultation number and the information consultation number.

[0050] In the above embodiments, by integrating video acquisition, semantic analysis, sign analysis, queue management and encrypted transmission, the efficiency, accuracy and security of the online consultation process are improved, and the problem of taking into account processing efficiency while ensuring patient privacy in the prior art is effectively solved. The system can provide patients with more efficient online consultation services, while ensuring the secure transmission of data, optimizing the allocation of medical resources, and improving the quality of diagnosis and treatment and user experience. In particular, the synergy of the video acquisition module and the queuing module greatly improves the efficiency of the consultation process. After the patient completes the video acquisition, the queuing module generates the number of the consultation video and performs the first queue based on the timing of the video acquisition; by queuing twice according to the information consultation number, the system can ensure that the diagnosis and treatment are arranged according to priority. This process reduces the inefficiency caused by the time sequence in the traditional queuing mode, optimizes the queuing mechanism of the consultation, and enables doctors to give priority to critically ill patients when resources are limited, thereby improving the overall consultation efficiency. The combination of the semantic analysis module and the sign analysis module significantly improves the accuracy and reliability of the consultation information. The semantic analysis module can perform detailed semantic analysis on the consultation video, extract and match accurate consultation information, while the physical sign analysis module verifies and supplements the diagnostic data through interaction with the physical sign collection device. By comparing the consultation information and critical features, the system can accurately identify potential critical patients to avoid misdiagnosis or missed diagnosis. Especially for patients with urgent or complex conditions, the system can automatically identify and adjust the priority to ensure more timely diagnosis and treatment. The encryption transmission module provides two encryption methods for different types of consultation data to ensure the security of data during transmission. For consultation information that matches critical features, the system uses symmetric key encryption to encrypt and transmit, ensuring the speed of consultation while ensuring its security; for unmatched consultation information, according to the last digit of the sum of the video consultation number and the information consultation number, the decryption method can be directly determined by the video consultation number and the information consultation number during the diagnosis and treatment stage. Since the generation of the number is variable, the design of the encryption method dynamically adjusts according to the data characteristics of the present invention, effectively improving the security of data transmission and preventing the risk of leakage of patient privacy information.

[0051] In detail, in this embodiment, the first terminal is the patient terminal, the second terminal is the patient's family member or guardian terminal, and the third terminal is the consultation terminal.

[0052] Specifically, during the first queuing process, the queuing module generates a video consultation number based on the reception sequence of the consultation video, and queues based on the video consultation number. During the second queuing process, the queuing module prioritizes users whose consultation information matches both critical features and vital signs based on the time sequence, as well as users whose revised consultation information matches critical features. During the second queuing process, the queuing module queues users whose consultation information does not match critical features for a second time based on the order of the information consultation number.

[0053] Specifically, the Internet online medical consultation management system also includes an evaluation module, which corrects the consultation video collection time limit for the next cycle based on the number of changes in the first and second queues of each user within the cycle. In practice, the collection time limit is negatively correlated with the number of changes. It can be understood that the number of changes in the number is the number of users whose order in the queue changes within the cycle after excluding the ranking changes of users with critical feature matching. If the number of changes is high, it means that the video analysis and medical consultation information generation process is unstable. At this time, reducing the video collection time limit can effectively improve the processing efficiency of subsequent processes and improve the user experience.

[0054] Specifically, the encryption transmission module selects symmetric encryption or asymmetric encryption for the medical consultation information that does not match the critical characteristics according to the parity of the last digit. In detail, for the medical consultation information whose last digit is an even number, the system uses a symmetric encryption method (AES encryption in this embodiment) for encryption. The advantage of the symmetric encryption algorithm is that the same key is used for encryption and decryption, so it has a high encryption and decryption efficiency during transmission. For the medical consultation information whose last digit is an odd number, the system uses an asymmetric encryption method (RSA encryption in this embodiment) for encryption. Asymmetric encryption uses a pair of public keys and private keys, where the public key is used to encrypt data and the private key is used to decrypt data. Its main advantage is that the management of keys is safer because the public key can be made public and only the holder of the private key can decrypt the data. The feature of the continuous change of the number makes it impossible to directly determine the encryption method during the transmission process, so it is impossible to decrypt. The video medical consultation number is generated before the information medical consultation number, so only the third terminal (medical consultation end) that knows the number can directly determine the corresponding decryption method and decrypt it in time.

[0055] See also Figure 2 As shown, the video acquisition module further includes a trigger unit, which automatically issues a video acquisition request in response to a user identity verification signal, and monitors the quality of the video signal in real time during the acquisition process.

[0056] Specifically, the Internet online medical consultation management system also includes a function splitting module, which responds to the failure of obtaining the vital sign information and sends the medical consultation information to the second terminal for correction. Considering that some users have not configured the vital sign collection module or the vital sign collection module cannot perform data interaction, this phenomenon can be effectively solved by setting the function splitting module. In this embodiment, the function splitting module also performs the function of sending the medical consultation information to the second terminal for correction after the semantic analysis fails, which is adaptable to users with language barriers.

[0057] See also Figure 3 As shown, the present invention also provides an Internet online consultation management method, comprising:

[0058] Step S1, outputting a video acquisition request to the first terminal to obtain a consultation video, and the queuing module generates a video consultation number for the consultation video for queuing;

[0059] Step S2, performing semantic analysis on the consultation video, outputting the consultation information and matching it to the corresponding item;

[0060] Step S3, comparing the medical information with the critical features, if they match, obtaining the vital signs information through data interaction with the vital signs collection device, if they do not match, sending the medical information to the queuing module;

[0061] Step S4, comparing the physical sign information with the medical inquiry information, and sending the medical inquiry information to the queuing module if the medical inquiry information and the physical sign information match; and sending the medical inquiry information to the second terminal for correction and reconfirmation of whether it matches the critical features if the medical inquiry information and the physical sign information do not match;

[0062] Step S5, the encryption transmission module encrypts the consultation information that matches the critical features through a symmetric key method and then transmits it. For the consultation information that does not match the critical features, the consultation information or consultation video is encrypted and transmitted in a corresponding encryption method based on the last digit of the sum of the video consultation number and the information consultation number.

[0063] The flowcharts and block diagrams in the accompanying drawings illustrate the possible architecture, functions and operations of the devices, methods and computer program products according to various embodiments of the present application. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of a code, and the module, a program segment or a part of the code contains one or more executable instructions for implementing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram and / or flowchart, and the combination of boxes in the block diagram and / or flowchart can be implemented with a dedicated hardware-based device that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0064] Obviously, the above embodiments of the present invention are merely examples for clearly illustrating the present invention, and are not intended to limit the embodiments of the present invention. For those skilled in the art, other different forms of changes or modifications can be made based on the above description. It is not necessary and impossible to list all the embodiments here. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the protection scope of the claims of the present invention.

Claims

1. An Internet online medical consultation management system, characterized in that: It includes video acquisition module, semantic analysis module, vital sign analysis module, queuing module and encrypted transmission module; The video acquisition module is configured to output a video acquisition request to the first terminal and obtain the consultation video and send it to the queuing module; The semantic analysis module is used to perform semantic analysis on the medical consultation video, output medical consultation information and match it to the corresponding item; The physical sign analysis module is used to compare the medical inquiry information with the critical features. In response to the medical inquiry information matching the critical features, the physical sign information is acquired through data interaction with the physical sign acquisition device, and the physical sign information is compared with the medical inquiry information. If the medical inquiry information and the physical sign information match, the medical inquiry information is sent to the queuing module. If the medical inquiry information and the physical sign information do not match, the medical inquiry information is sent to the second terminal for correction and reconfirmation of whether it matches the critical features. In response to the medical inquiry information not matching the critical features, sending the medical inquiry information to a queuing module; The queuing module generates a video consultation number of the consultation video for primary queuing after the video collection module completes the collection, and determines the user's information consultation number for secondary queuing according to the received consultation information; The encryption transmission module is provided with two encryption modes matching different last digits. Before sending the consultation information or consultation video to the third terminal, For the medical consultation information that matches the critical features, it is encrypted and transmitted using a symmetric key method; For consultation information that does not match the critical features, the consultation information or consultation video is encrypted and transmitted in a corresponding encryption method based on the last digit of the sum of the video consultation number and the information consultation number.

2. The Internet online medical consultation management system according to claim 1, characterized in that: During a queuing process, the queuing module generates a video consultation number based on the reception sequence of the consultation video and performs queuing based on the video consultation number.

3. The Internet online medical consultation management system according to claim 2, characterized in that: During the secondary queuing process, the queuing module prioritizes users whose medical inquiry information matches both critical features and physical sign information based on time sequence, as well as users whose revised medical inquiry information matches the critical features.

4. The Internet online medical consultation management system according to claim 3, characterized in that: During the secondary queuing process, the queuing module performs secondary queuing for users whose medical consultation information does not match the critical features according to the order of information consultation numbers.

5. The Internet online medical consultation management system according to claim 1, characterized in that: The Internet online medical consultation management system also includes an evaluation module, which amends the medical consultation video collection time limit of the next cycle based on the number changes of the first queue and the second queue of each user in the cycle.

6. The Internet online medical consultation management system according to claim 1, characterized in that: For the medical inquiry information that does not match the critical features, the encryption transmission module selects a symmetric encryption method or an asymmetric encryption method according to the parity of the last digit.

7. The Internet online medical consultation management system according to claim 1, characterized in that: The critical features are stored by the vital sign analysis module, and the critical features satisfy that any one of the following parameters is greater than a corresponding threshold: heart rate, respiratory rate, blood oxygen saturation, body temperature and blood pressure.

8. The Internet online medical consultation management system according to claim 1, characterized in that: The video acquisition module further includes a trigger unit, which automatically issues a video acquisition request in response to a user identity verification signal, and monitors the quality of the video signal in real time during the acquisition process.

9. The Internet online medical consultation management system according to claim 1, characterized in that: The Internet online medical consultation management system further comprises a function splitting module, and in response to a failure in obtaining the vital sign information, the function splitting module sends the medical consultation information to the second terminal for correction.

10. An Internet online consultation management method, characterized in that: Applied to the Internet online medical consultation management system according to any one of claims 1 to 9, the Internet online medical consultation management method comprises: Outputting a video acquisition request to the first terminal to obtain a consultation video, and the queuing module generating a video consultation number for the consultation video for queuing; Perform semantic analysis on the medical consultation video, output medical consultation information and match it to corresponding items; Compare the medical information with the critical features. If they match, obtain the vital signs information through data interaction with the vital signs collection device. If they do not match, send the medical information to the queuing module. Compare the physical sign information with the medical inquiry information, and if the medical inquiry information matches the physical sign information, send the medical inquiry information to the queuing module; if the medical inquiry information does not match the physical sign information, send the medical inquiry information to the second terminal for correction and reconfirmation of whether it matches the critical features; The encryption transmission module encrypts the consultation information that matches the critical features through a symmetric key method and then transmits it. For the consultation information that does not match the critical features, the consultation information or consultation video is encrypted and transmitted in a corresponding encryption method based on the last digit of the sum of the video consultation number and the information consultation number.

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