Order receiving processing method, device and equipment for washing and care equipment and storage medium
By obtaining the user's punctual indicators for clothing pickup and determining the charging information for the washing and care order based on it, the problem of occupancy of public washing and care equipment is solved, and the equipment operation efficiency and user experience are improved.
Patent Information
- Application Number
- CN202311809949.1
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2023-12-26
- Publication Date
- 2025-06-27
AI Technical Summary
During peak hours of use of public bathroom care, users often occupy equipment because the previous user did not take out their clothes, which caused them to wait or take them out by themselves, which was time-consuming and labor-intensive, and may cause disputes and affect resource allocation and user experience.
By obtaining the user's punctual indicators for clothing pickup, determining the charging information based on the items and indicators of the washing and care order, and carrying out order processing, users are encouraged to take out their clothes in a timely manner to reduce equipment occupation.
It effectively reduces the use of equipment by stranded clothes, improves the operation efficiency of washing and care equipment, improves the user experience, and promotes the rational allocation of resources.
Smart Images
Figure CN120218385A_ABST
Abstract
Description
Technical Field
[0001] This application belongs to the technical field of electrical appliances, and particularly relates to a method, device, equipment, and storage medium for processing order reception of a washing and care device. Background Art
[0002] With the continuous improvement of production technology level and the continuous growth of user needs, the popularity rate of public washing and care rooms has been increasing, and more and more public washing and care devices are applied in scenarios such as school, factory, collective dormitories of enterprises, hotels, and apartments.
[0003] As a kind of public resource, when the user demand for the public washing and care room is strong, it often occurs that it is difficult to meet the needs of all users. Especially during the peak usage period, when users arrive at the public washing and care room, they often encounter the situation that although the washing and care have been completed, the clothes of the previous user are still not taken out in the washing and care device. When facing the above situation, users often can only wait in place for the previous user to take out the clothes, or take out the clothes of others by themselves, so that they can use the washing and care device.
[0004] However, the above methods are time-consuming and laborious because they require users to wait or take out by themselves, and even cause disputes because users touch the clothes of other users without permission, resulting in a small proportion of effective washing and care time and low operating efficiency in the public washing and care room, seriously affecting the reasonable allocation of public washing and care resources and the user experience. Summary of the Invention
[0005] In view of the above problems, this application provides a method, device, equipment, and computer storage medium for processing order reception of a washing and care device.
[0006] In a first aspect, this application provides a method for processing order reception of a washing and care device, the method including:
[0007] When receiving a washing and care order sent by a user terminal, obtaining the pick-up punctuality index of the user, where the pick-up punctuality index of the user is determined according to the end time and unlocking time of the user's last use of the washing and care device;
[0008] According to the washing and care items of the washing and care order and the pick-up punctuality index, obtaining the charging information of the washing and care order, where the pick-up punctuality index is associated with the deduction amount of the washing and care order;
[0009] Performing order reception processing on the washing and care order according to the charging information of the washing and care order.
[0010] Optionally, before obtaining the pick-up punctuality index of the user, the method further includes:
[0011] After the last washing and care service is completed, obtain the user response duration of the washing and care order according to the end time and the unlocking time;
[0012] Determine the response index of the washing and care order according to the user response duration;
[0013] Update and store the user's pick-up punctuality index according to the response index of the washing and care order.
[0014] Optionally, the determining the response index of the washing and care order according to the user response duration includes:
[0015] Judge whether the user response duration is less than the preset duration upper limit;
[0016] If so, obtain the response index corresponding to the user response duration according to the preset corresponding relationship between different user response durations and response indexes, wherein the response index corresponding to the user response duration is a positive value, and the user response duration and the corresponding response index are negatively correlated;
[0017] If not, determine that the response index of the washing and care order is zero.
[0018] Optionally, the updating and storing the user's pick-up punctuality index according to the response index of the washing and care order includes:
[0019] Obtain the current pick-up punctuality index of the user;
[0020] Obtain and store the user's new pick-up punctuality index according to the response index of the washing and care order and the current pick-up punctuality index, wherein the new pick-up punctuality index is obtained by adding the response index of the washing and care order and the current pick-up punctuality index.
[0021] Optionally, the obtaining the charging information of the washing and care order according to the washing and care items of the washing and care order and the pick-up punctuality index includes:
[0022] Obtain the candidate charging amount of the washing and care order according to the washing and care items corresponding to the washing and care order;
[0023] Judge whether the pick-up punctuality index of the user exceeds the preset index threshold;
[0024] If so, determine the deduction amount of the washing and care order according to the pick-up punctuality index of the user;
[0025] Obtain the actual charging amount of the washing and care order according to the deduction amount and the candidate charging amount;
[0026] If not, use the candidate charging amount as the actual charging amount of the washing and care order.
[0027] Optionally, determining the deduction amount of the washing and care order according to the pick-up punctuality index of the user includes:
[0028] Obtaining the deduction amount corresponding to the pick-up punctuality index according to a preset corresponding relationship between different pick-up punctuality indexes and deduction amounts, wherein the pick-up punctuality index and the deduction amount are in a positive correlation.
[0029] Optionally, obtaining the actual charging amount of the washing and care order according to the deduction amount and the charging amount includes:
[0030] Obtaining the ratio of the deduction amount to the charging amount according to the deduction amount and the charging amount;
[0031] Judging whether the ratio exceeds a preset proportion;
[0032] If so, obtaining the actual charging amount of the washing and care order according to the preset proportion and the charging amount;
[0033] If not, obtaining the actual charging amount of the washing and care order according to the deduction amount and the charging amount.
[0034] In a second aspect, the present application provides an order receiving processing device for a washing and care device, and the device includes:
[0035] An obtaining module, configured to obtain the pick-up punctuality index of the user when receiving a washing and care order sent by a user terminal, where the pick-up punctuality index of the user is determined according to the end time and the unlocking time of the user's last use of the washing and care device;
[0036] An operation module, configured to obtain charging information of the washing and care order according to the washing and care items of the washing and care order and the pick-up punctuality index, and the pick-up punctuality index is associated with the deduction amount of the washing and care order;
[0037] A processing module, configured to perform order receiving processing on the washing and care order according to the charging information of the washing and care order.
[0038] In a third aspect, the present application provides an order receiving processing device for a washing and care device, including: a memory and at least one processor;
[0039] The memory is used to store a computer program;
[0040] The at least one processor is configured to run the computer program stored in the memory to implement the method as described in the first aspect.
[0041] In a fourth aspect, the present application provides a computer-readable storage medium, on which a computer program is stored;
[0042] When the computer program is executed by a processor, it implements the method described in the first aspect.
[0043] The order receiving processing method of the washing and care device provided in this application, when receiving a washing and care order sent by a user terminal, obtains the pick-up punctuality index of the user, where the pick-up punctuality index of the user is determined according to the end time and unlocking time of the user's last use of the washing and care device; according to the washing and care items of the washing and care order and the pick-up punctuality index, obtains the charging information of the washing and care order, where the pick-up punctuality index is associated with the deduction amount of the washing and care order; processes the received washing and care order according to the charging information of the washing and care order; motivates the user's punctual pick-up behavior, prompting the user to spontaneously pick up the washed and cared clothes on time, thereby reducing the occupancy of the washing and care device by the detained clothes and improving the operation efficiency of the washing and care device. Description of the Drawings
[0044] The drawings here are incorporated into the specification and form a part of this specification, showing embodiments consistent with this application, and are used together with the specification to explain the principles of this application.
[0045] Figure 1 Schematic flowchart of the order receiving processing method of the washing and care device provided in this application Figure 1 ;
[0046] Figure 2 Schematic flowchart of the order receiving processing method of the washing and care device provided in this application Figure 2 ;
[0047] Figure 3 Schematic structural diagram of an order receiving processing device for a washing and care device provided in this application;
[0048] Figure 4 Schematic structural diagram of an order receiving processing device for a washing and care device provided in this application.
[0049] Through the above drawings, specific embodiments of this application have been shown, and there will be more detailed descriptions later. These drawings and text descriptions are not intended to limit the scope of the concept of this application in any way, but to illustrate the concept of this application to those skilled in the art by referring to specific embodiments. Detailed Description of the Embodiments
[0050] To make the objectives, technical solutions, and advantages of this application clearer, the technical solutions in this application will be clearly and completely described below in conjunction with the accompanying drawings in this application. Apparently, the described embodiments are some, but not all, of the embodiments of this application. All other embodiments obtained by those of ordinary skill in the art based on the embodiments in this application without creative efforts shall fall within the scope of protection of this application.
[0051] In the description and claims of the present invention and the above accompanying drawings, the terms "first", "second", "third", "fourth", etc. (if any) are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data may be interchanged under appropriate circumstances so that the embodiments of the present invention described herein can be implemented in an order different from those illustrated or described herein.
[0052] In the embodiments of this application, words such as "exemplary" or "for example" are used to represent examples, illustrations, or explanations. Any embodiment or design solution described as "exemplary" or "for example" in this application should not be construed as being more preferred or having more advantages than other embodiments or design solutions. Rather, the use of words such as "exemplary" or "for example" is intended to present relevant concepts in a specific manner.
[0053] With the continuous improvement of production technology levels and the continuous growth of user needs, the popularity rate of public washing and care rooms is increasing continuously, and more and more public washing and care equipment is being applied in scenarios such as collective dormitories in schools, factories, enterprises, and hotels, apartments, etc.
[0054] As a public resource, when the usage demand of users for the public washing and care room is strong, it often occurs that it is difficult to meet the needs of all users. Especially during the peak usage period, when users arrive at the public washing and care room, they often encounter the situation that although the washing and care have been completed, the clothes of the previous user are still not taken out of the washing and care equipment. When facing the above situation, users often have to wait in place for the previous user to take out the clothes or take out the clothes of others by themselves so that they can use the washing and care equipment.
[0055] However, the above methods are time-consuming and laborious because they require users to wait or take out by themselves, and even lead to disputes because users touch the clothes of other users without permission, resulting in a small proportion of the effective washing and care time of the public washing and care room and low operating efficiency, seriously affecting the reasonable allocation of public washing and care resources and the user experience.
[0056] In view of the above problems, the present application proposes the following technical concept: Determine the user's punctuality index for picking up clothes according to the completion time of the washing and care program of the shared washing and care equipment each time the user uses it and the time when the user takes out the clothes from the shared washing and care equipment; When receiving the washing and care order issued by the user for the shared washing and care equipment, the order receiving device obtains the punctuality index for picking up clothes of the current user, determines the charging information of the current washing and care order according to the punctuality index for picking up clothes of the current user and the washing and care items selected by the user, and processes the received washing and care order according to the charging information of the current washing and care order; Encourage the user's punctual behavior of picking up clothes, prompt the user to spontaneously pick up the washed and cared clothes on time, thereby reducing the occupancy of the washing and care equipment by the detained clothes and improving the operation efficiency of the washing and care equipment.
[0057] Figure 1 Flow schematic of the order receiving processing method for the washing and care equipment provided in the embodiment of the present application Figure 1 ; As Figure 1 shown, the order receiving processing method for the washing and care equipment provided in the embodiment of the present application includes:
[0058] S101: When receiving the washing and care order sent by the user terminal, obtain the punctuality index for picking up clothes of the user.
[0059] Wherein, the punctuality index for picking up clothes of the user is determined according to the end time and unlocking time of the user's last use of the washing and care equipment; For example, the end time and unlocking time of each user's use of the washing and care equipment can be stored in the order receiving system of the public washing and care room, and the punctuality index for picking up clothes of each user is updated and stored according to the preset calculation algorithm for the punctuality index for picking up clothes.
[0060] Specifically, when receiving the washing and care order sent by the user terminal, the order receiving processing device of the washing and care equipment obtains the punctuality index for picking up clothes of the user who sent the current order from the corresponding storage location.
[0061] S102: Obtain the charging information of the washing and care order according to the washing and care items of the washing and care order and the punctuality index for picking up clothes.
[0062] Specifically, the order receiving processing device of the washing and care equipment obtains the charging information of the washing and care order according to the washing and care items of the washing and care order and the punctuality index for picking up clothes according to the preset settlement rules. The settlement rules can be, for example, classifying the user according to the punctuality index for picking up clothes of the user, and determining the settlement standard for the washing and care items corresponding to the current user according to the category of the current user and the corresponding relationship between different user categories and different settlement standards for washing and care items; And determining the charging information of the washing and care order according to the settlement standard for the washing and care items corresponding to the current user, the washing and care items of the washing and care order, and the punctuality index for picking up clothes; The embodiment of the present application does not limit the specific method of obtaining the charging information of the washing and care order according to the preset settlement rules.
[0063] Among them, the clothing collection punctuality index is associated with the deduction amount of the laundry order.
[0064] S103: Processing the laundry order based on the charging information of the laundry order.
[0065] Specifically, the order processing device of the washing and care equipment generates the billing information of the current washing and care order based on the charging information of the washing and care order and sends it to the user end. After the user confirms or pays the billing information, the washing and care order is processed and the washing and care equipment is controlled to execute the washing and care items in the washing and care order.
[0066] The order processing method for laundry equipment provided in the embodiment of the present application determines the clothing punctuality index of each user based on the relevant record information of the user's use of the laundry equipment; when the user places a laundry order, the charging information of the laundry order is determined based on the user's clothing punctuality index, and the laundry order is processed based on the charging information, thereby encouraging the user to take out the clothes in the laundry equipment in time, thereby reducing the occupancy of the laundry equipment by the retained clothes and improving the operating efficiency of the laundry equipment.
[0067] Figure 2 Schematic diagram of the process of the order processing method for the washing and care equipment provided in the embodiment of the present application Figure 2 ;like Figure 2 As shown, the order processing method for washing and care equipment provided in the embodiment of the present application includes:
[0068] S201: After the last cleaning and care order is completed, the user response time of the cleaning and care order is obtained according to the end time and the unlocking time.
[0069] Specifically, after the washing program of each washing order is completed, the washing device will lock the machine door until the user who placed the order comes to pick up the clothes and the identity of the user is verified, then the washing device will control the machine door to unlock. At this time, the user takes the clothes and the current washing order is completed; after the last washing order is completed, the order processing device of the washing device obtains the end time of the last washing program executed by the washing device and the time when the user unlocks the machine door of the washing device from the corresponding storage location, and uses the interval between the end time and the unlocking time as the user response time of the washing order.
[0070] S202: Determine a response index of the cleaning order according to the user response time.
[0071] The response index is used to indicate the timeliness of picking up the clothes for the order.
[0072] Specifically, the order receiving and processing device of the washing and care equipment determines the response index of the washing and care order according to the user response duration according to a preset algorithm.
[0073] Optionally, the specific method steps for determining the response index of the washing and care order according to the user response duration may be, for example:
[0074] Step 1: Determine whether the user response duration is less than the preset duration upper limit.
[0075] Step 2: If so, obtain the response index corresponding to the user response duration according to the preset corresponding relationship between different user response durations and response indexes.
[0076] Among them, the response index corresponding to the user response duration is a positive value, and the user response duration and the corresponding response index are negatively correlated, that is, the later the user's clothes picking behavior for the order, the smaller the value of the response index corresponding to the order.
[0077] Step 3: If not, determine that the response index of the washing and care order is zero.
[0078] It can be understood that the response index is used to indicate the timeliness of clothes picking for the order. When the user response duration is too long, it can be considered that the clothes picking for the order is not timely, and then determine that the response index of the washing and care order is zero.
[0079] S203: Update and store the user's clothes picking punctuality index according to the response index of the washing and care order.
[0080] Among them, the user's clothes picking punctuality index is used to indicate the timeliness of the user's clothes picking. The response index of the washing and care order is determined according to the response indexes of all the user's historical washing and care orders; the clothes picking punctuality index of a new user can be a preset default value.
[0081] Optionally, the specific method for updating and storing the user's clothes picking punctuality index according to the response index of the washing and care order may be, for example:
[0082] Obtain and store the user's new clothes picking punctuality index according to the response index of the washing and care order and the current clothes picking punctuality index.
[0083] Among them, the new clothes picking punctuality index is obtained by adding the response index of the washing and care order and the current clothes picking punctuality index.
[0084] S204: When receiving a washing and care order sent by the user terminal, obtain the user's clothes picking punctuality index.
[0085] Among them, the pick-up punctuality index of the user is determined according to the end time and the unlocking time when the user last used the washing and care device.
[0086] The implementation manner of step S204 is similar to that of step S101, and will not be elaborated herein in this embodiment.
[0087] S205: Obtain the candidate charging amount of the washing and care order according to the washing and care items corresponding to the washing and care order.
[0088] Specifically, the order receiving processing device of the washing and care device obtains the sum of the charging amounts of the washing and care items corresponding to the washing and care order as the candidate charging amount of the washing and care order according to the washing and care items corresponding to the washing and care order and the preset corresponding relationship between different washing and care items and charging amounts.
[0089] S206: Determine whether the pick-up punctuality index of the user exceeds a preset index threshold.
[0090] It can be understood that since the pick-up punctuality index of the user is used to indicate the timeliness of the user's pick-up, a threshold can be set for the pick-up punctuality index, and the timeliness of the user's pick-up can be measured and distinguished according to the threshold, and different settlement algorithms can be adopted for users with timely pick-up and users with untimely pick-up respectively.
[0091] S207: If not, use the candidate charging amount as the actual charging amount of the washing and care order.
[0092] It can be understood that when the pick-up punctuality index of the user does not exceed the preset index threshold, it can be considered that the user's pick-up is usually not timely, and the candidate charging amount can be used as the actual charging amount of the washing and care order.
[0093] S208: If so, determine the deduction amount of the washing and care order according to the pick-up punctuality index of the user.
[0094] It can be understood that when the pick-up punctuality index of the user exceeds the preset index threshold, it can be considered that the user's pick-up is usually timely, and the deduction amount of the washing and care order can be determined according to the pick-up punctuality index of the user to incentivize the behavior of timely pick-up.
[0095] Optionally, the specific method for determining the deduction amount of the washing and care order according to the pick-up punctuality index of the user may be, for example: obtaining the deduction amount corresponding to the pick-up punctuality index according to the preset corresponding relationship between different pick-up punctuality indexes and deduction amounts.
[0096] Among them, the pick-up punctuality index and the deduction amount are in a positive correlation relationship, that is, the more timely the user's pick-up, the higher the deduction amount of its subsequent order may be.
[0097] S209: Obtain the actual charging amount of the laundry and washing order according to the deduction amount and the candidate charging amount.
[0098] Specifically, the order receiving processing device of the laundry and washing equipment deducts a part of the amount in the candidate charging amount according to the deduction amount and the candidate charging amount, and takes the remaining amount after deduction as the actual charging amount of the laundry and washing order.
[0099] Optionally, the specific method steps for deducting a part of the amount in the candidate charging amount may be, for example:
[0100] Step 1: Obtain the ratio of the deduction amount to the charging amount according to the deduction amount and the charging amount.
[0101] Step 2: Determine whether the ratio exceeds a preset proportion.
[0102] Step 3: If not, obtain the actual charging amount of the laundry and washing order according to the deduction amount and the charging amount.
[0103] Step 4: If so, obtain the actual charging amount of the laundry and washing order according to the preset proportion and the charging amount.
[0104] The order receiving processing method of the laundry and washing equipment provided by the embodiment of the present application determines the pick-up punctuality index of the user by using the pick-up behavior habit data of the user reflected by the user order information, and when the user places a laundry and washing order again, deducts the charging amount of the laundry and washing order according to the pick-up punctuality index of the user, so as to incentivize the user's timely pick-up behavior and improve the operation efficiency of the shared laundry and washing equipment without affecting the user experience.
[0105] Figure 3 It is a schematic structural diagram of the order receiving processing device of the laundry and washing equipment provided by the embodiment of the present application; as Figure 3 As shown, the present application provides an order receiving processing device of a laundry and washing equipment. The order receiving processing device 300 of the laundry and washing equipment includes:
[0106] An obtaining module 301, configured to obtain the pick-up punctuality index of the user when receiving a laundry and washing order sent by the user terminal, where the pick-up punctuality index of the user is determined according to the end time and the unlocking time when the user last used the laundry and washing equipment;
[0107] An operation module 302, configured to obtain the charging information of the laundry and washing order according to the laundry and washing items of the laundry and washing order and the pick-up punctuality index, and the pick-up punctuality index is associated with the deduction amount of the laundry and washing order;
[0108] The processing module 303 is configured to process the acceptance of the laundry and washing order according to the charging information of the laundry and washing order.
[0109] Optionally, before obtaining the pick-up punctuality index of the user, the obtaining module 301 is further configured to, after the last laundry and washing is completed, obtain the user response duration of the laundry and washing order according to the end time and the unlocking time; determine the response index of the laundry and washing order according to the user response duration; update and store the pick-up punctuality index of the user according to the response index of the laundry and washing order.
[0110] Optionally, the obtaining module 301 is specifically configured to determine whether the user response duration is less than a preset duration upper limit; when the user response duration is less than the preset duration upper limit, obtain the response index corresponding to the user response duration according to the preset corresponding relationship between different user response durations and response indexes, wherein the response index corresponding to the user response duration is a positive value, and the user response duration and the corresponding response index are negatively correlated; when the user response duration is greater than or equal to the preset duration upper limit, determine that the response index of the laundry and washing order is zero.
[0111] Optionally, the obtaining module 301 is specifically configured to obtain the current pick-up punctuality index of the user; obtain and store the new pick-up punctuality index of the user according to the response index of the laundry and washing order and the current pick-up punctuality index, wherein the new pick-up punctuality index is obtained by adding the response index of the laundry and washing order and the current pick-up punctuality index.
[0112] Optionally, the operation module 302 is specifically configured to obtain the candidate charging amount of the laundry and washing order according to the laundry and washing items corresponding to the laundry and washing order; determine whether the pick-up punctuality index of the user exceeds a preset index threshold; when the pick-up punctuality index of the user exceeds the preset index threshold, determine the deduction amount of the laundry and washing order according to the pick-up punctuality index of the user; obtain the actual charging amount of the laundry and washing order according to the deduction amount and the candidate charging amount; when the pick-up punctuality index of the user does not exceed the preset index threshold, use the candidate charging amount as the actual charging amount of the laundry and washing order.
[0113] Optionally, the operation module 302 is specifically configured to obtain the deduction amount corresponding to the pick-up punctuality index according to the preset corresponding relationship between different pick-up punctuality indexes and deduction amounts, wherein the pick-up punctuality index and the deduction amount are positively correlated.
[0114] Optionally, the operation module 302 is specifically configured to obtain the ratio of the deduction amount to the charging amount according to the deduction amount and the charging amount; determine whether the ratio exceeds a preset ratio; when the ratio exceeds the preset ratio, obtain the actual charging amount of the laundry and washing order according to the preset ratio and the charging amount; when the ratio does not exceed the preset ratio, obtain the actual charging amount of the laundry and washing order according to the deduction amount and the charging amount.
[0115] Figure 4 FIG. is a schematic structural diagram of an order receiving processing device for a laundry and washing device provided by an embodiment of the present application, as Figure 4 shown. The order receiving processing device 400 of the laundry and washing device includes: at least one processor 401 and a memory 402; in addition, the order receiving processing device 400 of the laundry and washing device may further have a communication interface 404 for receiving and sending instructions.
[0116] Among them, the processor 401, the memory 402, and the communication interface 404 are connected through a bus 403;
[0117] Among them, the computer program is stored in the memory 402 and is configured to be executed by the processor 701 to implement the Figure 1 - Figure 2 order receiving processing method of the laundry and washing device provided by any embodiment corresponding to the present application;
[0118] Figure 4 The washing device shown in the embodiment can be used to execute the technical solutions of the above method embodiments, and its implementation principle and technical effects are similar, and will not be described in detail here.
[0119] In addition, this embodiment also provides a computer-readable storage medium, on which a computer program is stored, and the computer program is executed by a processor to implement the order receiving processing method of the laundry and washing device in the above embodiment.
[0120] In several embodiments provided by the present invention, it should be understood that the disclosed devices and methods can be implemented in other ways. For example, the device embodiments described above are only illustrative. For example, the division of units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point, the displayed or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, and the indirect coupling or communication connection of the device or unit may be in an electrical, mechanical or other form.
[0121] The unit described as a separation component may or may not be physically separated. The component shown as a unit may or may not be a physical unit, that is, it may be located in one place or may be distributed across multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.
[0122] In addition, each functional unit in various embodiments of the present invention may be integrated in a processing unit, may exist separately as individual physical units, or two or more units may be integrated in one unit. The above-mentioned integrated units can be implemented in the form of hardware or in the form of a combination of hardware and software functional units.
[0123] The above-mentioned integrated units implemented in the form of software functional units can be stored in a computer-readable storage medium. The above-mentioned software functional units stored in a storage medium include several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or a processor to execute some steps of the methods of various embodiments of the present invention. The aforementioned storage medium includes: various media such as USB flash drives, mobile hard disks, read-only memories (ROM), random access memories (RAM), magnetic disks, or optical discs that can store program codes.
[0124] Those skilled in the art can clearly understand that, for the convenience and brevity of description, only the above-mentioned division of each functional module is used for illustration. In actual applications, the above-mentioned functions can be allocated to different functional modules according to needs, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. The specific working process of the device described above can refer to the corresponding process in the foregoing method embodiments and will not be elaborated here.
[0125] So far, the technical solution of this application has been described in conjunction with the preferred embodiments shown in the drawings. However, it is easy for those skilled in the art to understand that the protection scope of this application is obviously not limited to these specific embodiments. The above embodiments are only used to illustrate the technical solution of this application and are not intended to limit it. Although this application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions recorded in the foregoing embodiments, or perform equivalent replacements on some or all of the technical features; and these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the various embodiments of this application.
Claims
1. A method for processing order receiving of a washing and care device, characterized in that, The method includes: When receiving a laundry and washing order sent by a client, obtaining the pick-up punctuality index of the user, where the pick-up punctuality index of the user is determined according to the end time and the unlocking time of the user's last use of the laundry and washing equipment; According to the laundry and washing items of the laundry and washing order and the pick-up punctuality index, obtaining the charging information of the laundry and washing order, where the pick-up punctuality index is associated with the deduction amount of the laundry and washing order; According to the charging information of the laundry and washing order, performing an order receiving process on the laundry and washing order.
2. The method according to claim 1, wherein Before obtaining the pick-up punctuality index of the user, the method further includes: After the last laundry and washing is completed, obtaining the user response duration of the laundry and washing order according to the end time and the unlocking time; Determining the response index of the laundry and washing order according to the user response duration; Updating and storing the pick-up punctuality index of the user according to the response index of the laundry and washing order.
3. The method according to claim 2, wherein The determining the response index of the laundry and washing order according to the user response duration includes: Judging whether the user response duration is less than a preset duration upper limit; If so, obtaining the response index corresponding to the user response duration according to a preset correspondence between different user response durations and response indexes, where the response index corresponding to the user response duration is a positive value, and the user response duration and the corresponding response index are negatively correlated; If not, determining that the response index of the laundry and washing order is zero.
4. The method according to claim 3, wherein The updating and storing the pick-up punctuality index of the user according to the response index of the laundry and washing order includes: Obtaining the current pick-up punctuality index of the user; Obtaining and storing the new pick-up punctuality index of the user according to the response index of the laundry and washing order and the current pick-up punctuality index, where the new pick-up punctuality index is obtained by adding the response index of the laundry and washing order and the current pick-up punctuality index.
5. The method according to claim 1, characterized in that, The obtaining the charging information of the laundry and washing order according to the laundry and washing items of the laundry and washing order and the pick-up punctuality index includes: Obtaining the candidate charging amount of the laundry and washing order according to the laundry and washing items corresponding to the laundry and washing order; Judging whether the pick-up punctuality index of the user exceeds a preset index threshold; If so, determining the deduction amount of the laundry and washing order according to the pick-up punctuality index of the user; Obtaining the actual charging amount of the laundry and washing order according to the deduction amount and the candidate charging amount; If not, using the candidate charging amount as the actual charging amount of the laundry and washing order.
6. The method according to claim 5, wherein The determining the deduction amount of the laundry and washing order according to the pick-up punctuality index of the user includes: Obtaining the deduction amount corresponding to the pick-up punctuality index according to a preset correspondence between different pick-up punctuality indexes and deduction amounts, where the pick-up punctuality index and the deduction amount are positively correlated.
7. The method according to claim 5, wherein The obtaining the actual charging amount of the laundry and washing order according to the deduction amount and the charging amount includes: Obtaining the ratio of the deduction amount to the charging amount according to the deduction amount and the charging amount; Judging whether the ratio exceeds a preset percentage; If so, obtain the actual charging amount of the laundry and washing order according to the preset proportion and the charging amount. If not, obtain the actual charging amount of the laundry and washing order according to the deduction amount and the charging amount.
8. A receiving order processing device for a washing and care device, characterized in that, The device includes: An obtaining module, configured to obtain the pick-up punctuality index of the user when receiving a laundry and washing order sent by the user terminal, where the pick-up punctuality index of the user is determined according to the end time and the unlocking time of the user's last use of the laundry and washing device; An operation module, configured to obtain the charging information of the laundry and washing order according to the laundry and washing items of the laundry and washing order and the pick-up punctuality index, where the pick-up punctuality index is associated with the deduction amount of the laundry and washing order; A processing module, configured to perform an order receiving process on the laundry and washing order according to the charging information of the laundry and washing order.
9. An order receiving processing device for a washing and care device, characterized in that, It includes: A memory and at least one processor; The memory is used to store a computer program; The at least one processor is used to run the computer program stored in the memory to implement the method according to any one of claims 1-7.
10. A computer-readable storage medium, characterized in that, A computer program is stored thereon; When the computer program is executed by the processor, the method according to any one of claims 1-7 is implemented.