Network application platform for residence park owners and property management industry

Abstract

The invention discloses a network platform application system of a novel service management mode for residence park owners and property management industries. The network platform application system mainly comprises an application system with novel functions of service, management and the like related to park owners and property management. The application platform is an online platform, and the system function of the platform mainly comprises three sections, namely a park owner service item section, a park property service item section and a park owner and property interaction service item section. The brief application function content is as follows: the owner service item plate is provided with an information column publishing area and an information column query area, and the information content mainly provides required and provided service items for an owner; the property service item section is also provided with an information column publishing area and an information column query area, and the information content mainly provides better service and management for owners; the owner and property interaction service project section mainly comprises an interaction area of services between owners in the park and an interaction area of services between owners and properties, so that the service of the owners is more perfect.

Description

Technical Field

[0001] The present invention relates to: 1. The technical field of online service platforms, specifically an application system for the network application platform of residential park owners and the property industry; 2. A new model for the content and method of mutual assistance services among park owners in the application system; 3. A new model for the property service management in the application system; 4. A new model for the interaction among park owners and between park owners and the property in the application system; Background Art

[0002] 1. At present, some existing service application platforms such as 58.com and Baixing.com provide overly general and complex service item information. For the application of owners, it has great limitations, lacks pertinence and security, and the cost performance of the platform application significance is relatively low. That is, it cannot make full use of the information among the owners in each residential park who can provide the service items they need and supply to each other, and cannot meet the various service needs of the owners in the park through mutual services among the owners in the park or between the owners and the property. Thus, the service effect cannot reach precision, economy, high efficiency and safety, which not only improves the quality of life and economic benefits among the owners in each park, but also increases the mutual acquaintance and trust among the owners, and further promotes the sideline occupations and re-employment opportunities of the park owners.

[0003] 2. At present, there is neither any network service application platform serving residential park owners and the property nor relevant perfect laws and regulations to restrict and standardize the service management behaviors of existing park properties on the premise of fairness and openness. And at present, most park properties only collect money without doing any work. Their specific service content is unclear and not in place, and the service attitude is rude, far from meeting the service demands required by the park owners, and also leading to a serious aggravation of the confrontation between the owners and the property in the currently constructed parks.

[0004] 3. At present, there is no service platform (online) or any channel (offline) that can provide a good communication way for residential park owners and the owner side, and between owners and the property side. Therefore, the objective problems existing in the first two major sections of the platform and the matters that need to be coordinated and collaborated, etc. among the owners in the park and between the owners and the property cannot be solved timely and effectively, resulting in an increasing deepening of the differences and contradictions between the park owners and between the owners and the property, making their daily interactions among each other in a state of coldness, ruthlessness, complaint, resentment and other emotions.

[0005] Therefore, we propose a service application system for the network application platform of residential park owners and the property industry to solve the problems raised above. Summary of the Invention

[0006] The purpose of the present invention is to provide a service application system for the network application platform of residential park owners and the property industry to solve the problems raised in the above background art.

[0007] To achieve the above object, the present invention provides the following technical solutions: a network application platform service application system for homeowners and the property industry in a residential park, including: 1. A service management application platform, which is an online platform and includes a homeowners' service project section, a property service project section, and a homeowners and property interactive service project section; 2. A new model of mutual assistance service among homeowners, including implementation content, methods, processes, and effects; 3. A new model of property industry service management, including implementation content, methods, processes, and effects; 4. A new model of homeowners and property interactive service;

[0008] The users of the application platform include homeowners who are service demanders, homeowners who are service providers, and property supervision witnesses. Among them, the main body of the homeowners who are service providers can be homeowners or the property.

[0009] Preferably, the application platform is mainly provided by application software on the computer PC side and application Apps on mobile phone IOS, Android, etc.

[0010] Preferably, the organizational functions of the homeowners, property, and their interactive service project sections include online text, voice, and video communication functions.

[0011] Preferably, the application platform is provided with an online payment function.

[0012] Preferably, the homeowners' service project section is provided with functions such as mutual service projects that can be provided by homeowners who are service demanders, homeowners who are service providers, and property supervision witnesses, and receiving, querying, communicating, and confirming in the corresponding function column area, and evaluating the project service results after the project service is completed.

[0013] Preferably, the property service project section publicizes various matter information for the service of the park and registers information such as its management regulations, rules and regulations, personnel structure, and homeowners' rights for the park homeowners and property personnel to query and understand.

[0014] Preferably, the homeowners and property interactive service section, that is, the park homeowners can give feedback, evaluation, suggestions, decisions, etc. on the service results among homeowners, the service effects of the property department, etc. in the corresponding function area of the platform.

[0015] Compared with the prior art, the beneficial effects of the present invention are:

[0016] 1. The new service application platform is more targeted, convenient, time-effective, and secure. That is, it makes full use of the information that the owners in the park can provide each other with the service items they need and supply, and improves the quality of life and economic benefits of the owners in the park through the mutual services among the owners in the park, so that the service effect can be accurate, economical, efficient, and safe. This not only increases the mutual acquaintance and trust among the owners, but also promotes the side jobs and re-employment opportunities of the park owners.

[0017] 2. The new service platform is more open and fair. It not only publicizes information such as the content of property service management in the construction park, property service management regulations, property service management rules and regulations, and the details of property fund use in the corresponding sections of the platform under the premise of being open and fair when entering the park with the consent of the park owners' committee, but also publicizes its regular service content, time, precautions, etc. and the service content, time, precautions, etc. caused by emergencies in the corresponding sections of the platform during the daily service management process. Park owners can query, understand, pay attention to, comment on, and make suggestions on the publicized service items in the corresponding sections of the platform. This not only improves the service attitude and quality of the park property, standardizes the service management behavior of the park property, but also increases the trust between the owners and the property, reduces the opposition between the park owners and the property, so that the park owners and the property become social entities that depend on each other and coexist.

[0018] 3. The new service platform provides a communication channel for park owners to communicate with each other and between owners and the property. Park owners and property management personnel can evaluate, make suggestions, file complaints, vote, etc. on service matters between owners and between owners and the property in the relevant sections of the platform for park owners and the property to refer to, select, and resolve, thereby improving the overall service level between owners and between owners and the property, and enabling park owners to fully enjoy the satisfactory effects brought by the project services and property services they need. Description of the Drawings

[0019] Figure 1 It is the architecture diagram of the new application platform of the present invention application;

[0020] Figure 2 It is the layout diagram of the main interface function information area of the new application platform of the present invention application;

[0021] Figure 3 It is the specific flowchart of querying, receiving, communicating, and confirming in the owner service section of the present invention;

[0022] Figure 4 It is the specific flowchart of service management execution and query in the property service section of the present invention;

[0023] Figure 5This is the specific flowchart for the application of the owner-property interaction service model of the present invention; Detailed implementation manners

[0024] Next, the technical solutions in the embodiments of the present invention will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present invention without creative efforts shall fall within the protection scope of the present invention.

[0025] Please refer to Figures 1-5 , the present invention provides a technical solution: a network application platform service application system for residential park owners and the property industry, including: 1. A service management application platform, which is an online platform and includes an owner service project section, a property service project section, and an owner-property interaction service project section; 2. A new model of mutual assistance service among owners, including implementation content, methods, processes, and effects; 3. A new model of property industry service management, including implementation content, methods, processes, and effects; 4. A new model of owner-property interaction service;

[0026] The specific application details are as follows:

[0027] The owners and property personnel in the residential park should register with real names as members of the application platform. After registration and logging in to the platform, they can enjoy the service functions of various sections within the platform;

[0028] 1. Application examples of the owner service project section:

[0029] 1). Function 1: Owners in the park who need services for a certain type of project and owners who are qualified to provide services for this type of project can log in to the platform and publish the service project information they need or can provide, such as project service content (see the following remarks), service time, service location, etc. in the relevant column area of the owner service project section of the platform for reply; while owners in the park who can provide services for this type of project and those who need services for a certain type of project can log in to the relevant column area of the owner service project section of the platform to query or receive the existing service project information of what is needed and what is provided. If it matches the services they can provide or the services they need, they can just accept or reply; the owners who publish and accept the information reach an agreement in the relevant column area of the platform and conduct the service under the supervision and witness of the relevant property personnel. The relevant property personnel should do a good job of recording the supervision and witness at the beginning, during, and end of the service and when both parties of the owners are present. After the service is completed and both parties of the owners have no objections, the service ends. The relevant property personnel are responsible for archiving the records of the supervision and witness; regarding the service situations of each party of the owners, relevant personnel can make comments, suggestions, etc. in the relevant column area of the owner-property interaction section of the platform for reference by other owners and the property.

[0030] 2) Function two: The park owners can query the relevant information of the owners' committee, such as the member structure, management responsibilities, contact information, etc. in the owners' information option of this section. So that when park owners encounter relevant problems, such as disputes over park property service management, they can conveniently consult or seek help in the options of this section, thus solving the problems encountered by park owners. The park owners' committee can also classify, evaluate and summarize the problems often consulted by park owners, and feedback the conclusions to the relevant persons in charge of the park property for adjustment in the relevant matters of its service management, so as to make the service management of the park property achieve a more satisfactory effect.

[0031]

【Note: The following are the routine service items required by park owners:

[0032] (1) Temporary storage and in-park distribution of express items and takeout meals;

[0033] (2) Purchase of daily food and supplies;

[0034] (3) Cleaning and maintenance of homes and their equipment;

[0035] (4) Disposal and sale of household waste and scrap;

[0036] (5) Care for the elderly at home and pick-up and care for children;

[0037] (6) Guidance and tutoring for preschoolers and students;

[0038] (7) Sharing and renting of bicycles and motor vehicles;

[0039] (8) Charging, maintenance and repair of bicycles, electric vehicles and motor vehicles;

[0040] (9) Participation and arrangement of group holiday tourism and daily activities and sports;

[0041] (10) Other services required by the owners; 】

[0042] 2. Application examples of the property service project section:

[0043] 1) Function one: The relevant personnel of the park property should log in to this application platform and enter the relevant column area in the property service project section to publicize the information of their daily, temporary, emergency and other service management work matters (as noted below), so that park owners can be informed, understand, cooperate with and support the service management work of the park property, enabling the park property to better serve park owners, and at the same time enabling park owners to fully feel the property service effect they enjoy.

[0044] 2) Function 2: The park owners can log in to the relevant column area in the property service project section of the service application platform to query and understand property service management information, such as the property management organizational structure, property service management regulations, park public area management measures, the organizational structure of the owners' representative committee, the rights and obligations enjoyed by the owners, and the service items of new claims or suggestions from the owners, so that the park owners can more clearly understand their rights and obligations.

[0045]

【Note: The service management work matters such as daily, temporary, and emergency are as follows

[0046] (1) The content and progress arrangement of the park's daily service management matters;

[0047] (2) The content and progress arrangement of service matters such as periodic inspection and maintenance in the park;

[0048] (3) The content and progress arrangement of service matters such as park greening and infrastructure maintenance and renovation;

[0049] (4) The change results of the content of individual service management matters in the park;

[0050] (5) The cost expenditure and related income of the park's property service management work;

[0051] (6) The problem content and handling results of disputes between park owners and property management personnel;

[0052] (7) The content of other accidental and emergency service management matters; 】

[0053] 3. Application examples of the interaction service project section between owners and property:

[0054] 1) Function 1: When the project service between park owners is completed, the park owners can evaluate the service effect among owners in the owners' service project section, which is one of the function sections of this application platform, in the corresponding column area of this section of the platform. The evaluation results can be used as a reference for other park owners when they need and provide project services.

[0055] 2) Function 2: During the process of the park property providing service management to park owners, if park owners have questions, opinions or disputes about the service management of the park property, they can state their questions, opinions or disputes in the corresponding column area of this section of the platform for the relevant personnel of the park property to reply and coordinate for resolution. The relevant personnel of the park owners' committee should pay attention to this opinion or dispute and assist park owners in resolving it if necessary.

[0056] 3) Function three: According to the provisions of the relevant terms in the information of the property owners in the property owner service project section of the platform and the provisions of the relevant terms in the information of the property service providers in the property service project section of the park, all property owners in the park can regularly express their opinions in the corresponding column area of this section to select the property service provider and the members of the property owner committee for future park service management. At the same time, the relevant personnel of the park property and the property owner committee can answer the questions raised by the park property owners.

[0057] The content not described in detail in this specification belongs to the prior art well-known to those skilled in the art.

[0058] Although the embodiments of the present invention have been shown and described, those of ordinary skill in the art can understand that various changes, modifications, substitutions, and variations can be made to these embodiments without departing from the principles and spirit of the present invention. The scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. The application system of the network application platform for residential park owners and the property industry is characterized in that: Including: 1), a service management application platform, which is an online platform and includes an owner service project section, a property service project section, and an owner - property interaction service project section; 2), a new model of mutual assistance service among owners, including implementation content, methods, processes, and effects; 3), a new model of service management in the property industry, including implementation content, methods, processes, and effects; 4), a new model of owner - property interaction service. The platform users include owner service demanders, owner service suppliers, and property supervision witnesses. The demanders of the service are owners, and the suppliers of the service are owners and the property. The owner service project section has an information column publishing area and an information column query area: The information column publishing area not only includes the function of publishing the required and provided service information by owners, but also includes functions such as querying, receiving, communicating, confirming, and feedback for both parties (including the property party) of the owners who require and provide services during platform use; while in the information column query area, park owners, property, etc. can use the query tools in this area to search for relevant information such as the park, the owners' committee, etc. for the inquirer to understand. The property service project section also has an information column publishing area and an information column query area: The information column publishing area includes various service information such as daily and regular services published by the property party and its management - related information; in the information column query area, park owners, property, etc. can use the query tools in this area to search for various service management information of the property party, such as the organizational structure of property personnel, property management content regulations, property management rules and regulations, etc. for the inquirer to understand. The owner - property interaction service project section mainly includes an interaction area for services among park owners and an interaction area for services between owners and the property, that is, park owners can give feedback, evaluation, suggestions, make decisions, etc. on the service results among owners, the service effects of the property department, and the leadership and management of the owners' committee in the corresponding functional areas of the platform.

2. The application system of the network application platform for residential park owners and the property industry according to claim 1, wherein The described application platform is mainly provided by application software on the computer PC side and application Apps on mobile phone IOS, Android, etc.

3. The application system of the network application platform for residential park owners and the property industry according to claim 2, characterized in that, The application functions of the three main sections of the platform include online text, voice, and video communication functions.

4. The application system of the network application platform for residential park owners and the property industry according to claim 3, characterized in that, The described application platform is equipped with an online payment function.

5. The application system of the network application platform for residential park owners and the property industry according to claim 1, characterized in that, The owner service project section has functions such as mutual service provision among the owner service demander, owner service supplier, and property supervision witness and evaluating the service results of the project.

6. The application system of the network application platform for residential park owners and the property industry according to claim 1, wherein, The property service project section publicizes various matter information for serving the park and registers its management regulations, rules and regulations, personnel structure, and owners' rights and other information for park owners and property personnel to query and understand.

7. The application system of the network application platform for residential park owners and the property industry according to claim 1, characterized in that, The owner - property interaction service section, that is, park owners can give feedback, evaluation, suggestions, make decisions, etc. on the service results among owners, the service effects of the property department, etc. in the corresponding functional areas of the platform.

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