Government affair service data processing method, government affair service system and government affair service intelligent terminal

Abstract

The government affair service data processing method comprises the following steps: a user logs in through a mobile terminal to carry out business pre-handling; obtaining a business pre-handling progress of a mobile terminal login user; if the service pre-handling time of the user logged in by the mobile terminal exceeds the preset duration of the service type, the formal handling is confirmed; the mobile terminal logs in the user to complete business pre-handling and confirms to enter formal handling; and determining a formal handling sequence according to the formal handling time sequence of the mobile terminal login user. The invention aims to provide the government affair service data processing method, the government affair service system and the government affair service intelligent terminal, the service speed of the government affair service intelligent terminal is improved through user business pre-handling and evaluation, calculation and sorting according to the user business pre-handling progress, the queuing time of the user is further shortened by adopting parallel sorting, and the service efficiency of the government affair service intelligent terminal is improved. And the efficiency of serving users by the government affair system is improved.

Description

Technical Field

[0001] The present invention relates to the technical fields of intelligent terminals and artificial intelligence, and particularly to a method for processing government service data, a government service system, and a government service intelligent terminal. Background Art

[0002] In the era of information intelligence, the value of data is comparable to that of gold. Breaking down the barriers of government data is of great significance to the government, enterprises, and the public. For the government, daily management affairs are complex. If various aspects of information can be effectively integrated and public demands can be mined and analyzed from it, it will help to promptly solve various public problems. At the same time, breaking down the data barriers between departments and realizing data sharing and collaborative operation among departments are conducive to forming a joint force, improving work efficiency, and enhancing public satisfaction.

[0003] CN202311331465.0 User management system based on digital government affairs; related to data analysis technology, used to solve the problem that the unified operation interface of the existing user management system is not conducive to users' work. Specifically, it is a user management system based on digital government affairs, including a user management platform, which is communicatively connected to a user terminal, an application terminal, and a database; it can perform demand customization analysis on users, and each employee can customize the operation interface of the platform according to their own needs, improving the operation convenience during work.

[0004] CN202011602766.9 An intelligent recommendation method for handling matters based on data graphs and business graphs, which can realize automatic recommendation of matter information, reduce the interaction process between users and the system, and at the same time, improve the accuracy of matter recommendation.

[0005] CN202410919345.0 User type recognition and interaction system and method based on context recognition; through a multi-step matching and iterative process, the present invention ensures that the recommended government services highly match the actual context of users. When dealing with abnormal matching types, the government affairs system can flexibly adjust the recommendation strategy, ensure the relevance and effectiveness of the recommendation service, optimize the user experience, and make the services obtained by users more personalized and accurate. Summary of the Invention

[0006] In order to overcome the defects of the prior art, the purpose of the present invention is to provide a method for processing government service data, a government service system, and a government service intelligent terminal. By pre-processing user services and evaluating, calculating, and sorting according to the progress of user service pre-processing, the service speed of the government service intelligent terminal is improved, and the parallel sorting further reduces the queuing time of users, improving the efficiency of the government affairs system in serving users.

[0007] A method for processing government service data includes: S1: The user logs in through the mobile terminal to pre - handle the business; S2: Obtain the business pre - handling progress of the user logged in through the mobile terminal; S3: When the business pre - handling time of the user logged in through the mobile terminal exceeds the preset duration of the business type, confirm to enter the formal handling; When the business pre - handling of the user logged in through the mobile terminal is completed, confirm to enter the formal handling; S4: Determine the formal handling order according to the time sequence of the users logged in through the mobile terminal entering the formal handling.

[0008] As an optimization, the government service data processing method: S1: The user logs in through the mobile terminal to pre - handle the business; S2: Obtain the business pre - handling progress of the user logged in through the mobile terminal; S3: When the number of people queuing for formal handling is not zero: When the business pre - handling time of the user logged in through the mobile terminal exceeds the preset duration of the business type, confirm to enter the formal handling; when the business pre - handling of the user logged in through the mobile terminal is completed, confirm to enter the formal handling; When the number of people queuing for formal handling is zero: When the business pre - handling time of the user logged in through the mobile terminal exceeds the preset threshold of the business type, confirm to enter the formal handling; for the users logged in through the mobile terminal without the business pre - handling time exceeding the preset threshold of the business type, the user logged in through the mobile terminal with the highest completion degree of business pre - handling progress, confirm to enter the formal handling; S4: Determine the formal handling order according to the time sequence of the users logged in through the mobile terminal entering the formal handling.

[0009] As an optimization, the government service data processing method, The formal handling order includes parallel sorting; Parallel sorting means that there is a first user among the users queuing for formal handling. The data acquisition module required for the first user to complete the business handling is different from the data acquisition module required for the user who is currently handling the business. The first user and the user who is currently handling the business handle the business simultaneously.

[0010] As an optimization, the government service data processing method, The business pre - handling progress of the user logged in through the mobile terminal includes a business type selection progress node and at least one business key progress node; When the business pre - handling time of the user logged in through the mobile terminal exceeds the preset threshold of the business type, it means that the handling time of a certain business key progress node of the user logged in through the mobile terminal exceeds the preset threshold of the business type.

[0011] As an optimization, the government service data processing method, The method for determining the preset duration of the service type is as follows: ; is the preset duration of the service type; is the average duration for historical users to complete the pre - handling of this service type; is the age of the mobile - terminal - logged - in user who is currently in the pre - handling of the service; is the preset first constant; is the average age of the top 10% of users with the fastest completion time for historical users to complete the pre - handling of this service type.

[0012] As an optimization, the government service data processing method: The method for determining the preset threshold of the service type is as follows: ; is the preset threshold of the service type; is the average duration for historical users to complete the i - th key progress node of this service type; is the age of the mobile - terminal - logged - in user who is currently in the pre - handling of the service; b is the preset second constant; is the average age of the top 20% of users with the fastest completion time for historical users to complete the i - th key progress node of this service type.

[0013] As an optimization, the government service data processing method, When the number of people queuing for formal handling is not zero, if the handling time of a certain key progress node of the mobile - terminal - logged - in user exceeds the second preset threshold of the service type, the system displays the guidance status; The method for determining the second preset threshold of the service type is as follows: ; is the second preset threshold of the service type; is the average duration for historical users to complete the i - th key progress node of this service type; is the age of the mobile - terminal - logged - in user who is currently in the pre - handling of the service; is the preset third constant; The average age of the top 20% of users with the fastest completion time for the i-th key progress node of this business type among historical users.

[0014] A government service system for implementing the above-mentioned government service data processing method, including: Mobile terminal module: used for data synchronization with users logged in to the mobile terminal; Data calculation module: used to calculate the pre-processing progress of the business of the users logged in to the mobile terminal and determine whether to enter formal processing; User queuing module: used to manage the queuing data for formal business processing of users; Data acquisition module: used to obtain the data required for users to handle business.

[0015] As an optimization, in a government service system, the data acquisition module displays two business processing windows; the first user's business processing needs to be completed using one of the processing windows, and the first user and the user who is currently handling the business handle the business simultaneously.

[0016] A government service intelligent terminal, including: Touch screen, card reader, camera, network communication device, printer, processor, and memory; Computer-readable instructions are stored on the memory, and when the computer-readable instructions are executed by the processor, the above-mentioned government service data processing method or government service system is implemented.

[0017] The technical effects and advantages of the present invention: In the present invention, users log in to the system through the mobile terminal for pre-processing of business, and then enter the formal queuing for processing, which improves the service speed of the government service intelligent terminal; the present invention adopts parallel sorting of users to realize simultaneous business processing on the government service intelligent terminal, further improving the efficiency of the government system in serving users.

[0018] In the present invention, through comprehensive calculation of the pre-processing progress and speed of users' business combined with age, it is judged whether to enter the formal queuing for processing, which maximally improves the service speed of the government service intelligent terminal; it is judged whether to enter the tutoring state, and early intervention is carried out for specific users to improve the pre-processing and processing speed.

[0019] In the present invention, through multi-link comprehensive calculation, users are accurately classified and queuing is confirmed to ensure the optimal matching between the government service intelligent terminal and users. In case of time-out and other situations, the government system can flexibly adjust strategies to ensure that users can enter formal processing in a timely manner or receive tutoring, improving the business processing efficiency, being able to provide users with efficient, personalized and accurate services, and improving the overall quality of government services and user satisfaction. Description of the Drawings

[0020] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments; Figure 1 It is a schematic flowchart of the method according to Embodiment 1 of the present invention; Figure 2 It is a schematic flowchart of the method according to Embodiment 2 of the present invention; Figure 3 It is a schematic flowchart of the method according to Embodiment 3 of the present invention; Figure 4 It is a schematic flowchart of the method according to Embodiment 4 of the present invention. Specific Embodiments

[0021] The embodiments given below are intended to further illustrate the present invention, but should not be construed as limiting the protection scope of the present invention. Some non-essential improvements and adjustments made by those skilled in the art based on the content of the present invention still fall within the protection scope of the present invention.

[0022] Embodiment 1: As Figure 1 , a method for processing government service data, including: S1: The user logs in through a mobile terminal for pre-processing of the service; through pre-processing, the determination of the service type and the entry of some service data can be completed in advance; S2: Obtain the pre-processing progress of the service of the user logged in to the mobile terminal; mastering the pre-processing progress of the service includes the completion degree and the time used, so as to determine the subsequent process through further evaluation; S3: When the pre-processing time of the service of the user logged in to the mobile terminal exceeds the preset duration of the service type, confirm to enter the formal processing; When the pre-processing of the service of the user logged in to the mobile terminal is completed, confirm to enter the formal processing; S4: Determine the formal processing order according to the time sequence of the users logged in to the mobile terminal entering the formal processing.

[0023] The method for determining the preset duration of the service type is ; is the preset duration of the service type; is the average duration for the historical users to complete the pre-processing of this service type; is the age of the user logged in to the mobile terminal who is currently in the pre-processing of the service; is a preset first constant, which can generally be set to 55, or can be optimized according to the service type and the queuing situation; is the average age of the top 10% of the users with the fastest time used to complete the pre-processing of this service type among the historical users.

[0024] Embodiment 2: As Figure 2 , a government service data processing method: S1: The user logs in through the mobile terminal for pre - handling of the business; S2: Obtain the pre - handling progress of the business of the user logged in through the mobile terminal; S3: When the number of people queuing for formal handling is not zero: If the pre - handling time of the user logged in through the mobile terminal exceeds the preset duration of the business type, confirm to enter formal handling; if the pre - handling of the business of the user logged in through the mobile terminal is completed, confirm to enter formal handling; When the number of people queuing for formal handling is zero: If the pre - handling time of the user logged in through the mobile terminal exceeds the preset threshold of the business type, confirm to enter formal handling; if there is no user logged in through the mobile terminal whose pre - handling time exceeds the preset threshold of the business type, the user logged in through the mobile terminal with the highest pre - handling progress completion degree, confirm to enter formal handling; this link ensures that other users who have not entered formal handling are performing data entry with higher efficiency, ensuring the improvement of efficiency; the user with the highest pre - handling progress completion degree is the one who has completed the most pages and is closest to the completion of business pre - handling; S4: Determine the formal handling order according to the time sequence of the users logged in through the mobile terminal entering the formal handling queue.

[0025] The pre - handling progress of the user logged in through the mobile terminal includes a business type selection progress node and at least one business key progress node; For example, it includes a business type selection progress node, a first business key progress node, a second business key progress node, and a business completion node. When the pre - handling time of the user logged in through the mobile terminal exceeds the preset threshold of the business type, it means that the handling time at the first business key progress node or the second business key progress node of the user logged in through the mobile terminal exceeds the preset threshold of the business type.

[0026] The method for determining the preset threshold of the business type is ; is the preset threshold of the business type; is the average completion duration of the i - th business key progress node of the historical users for this business type; is the age of the user logged in through the mobile terminal who is currently in business pre - handling; b is a preset second constant, generally can be set to 55, and can also be optimized according to the business type and queuing situation; is the average age of the top 20% of the users with the fastest completion time of the i - th business key progress node of the historical users for this business type.

[0027] Example 3: As Figure 3 , a government service data processing method: S1: The user logs in through a mobile terminal to perform pre-business processing; S2: Obtain the pre-business processing progress of the user logged in through the mobile terminal; S3: When the number of people queuing for formal processing is not zero: If the pre-business processing time of the user logged in through the mobile terminal exceeds the preset duration of the business type, confirm to enter formal processing; if the pre-business processing of the user logged in through the mobile terminal is completed, confirm to enter formal processing; If the processing time of a certain key progress node of the user logged in through the mobile terminal exceeds the second preset threshold of the business type, the system displays a tutoring status; the tutoring status indicates that the user may encounter difficulties during the processing, and the service staff should intervene to improve the processing efficiency.

[0028] When the number of people queuing for formal processing is zero: If the pre-business processing time of the user logged in through the mobile terminal exceeds the preset threshold of the business type, confirm to enter formal processing; if there is no user logged in through the mobile terminal whose pre-business processing time exceeds the preset threshold of the business type, the user logged in through the mobile terminal with the highest degree of completion of the pre-business processing progress, confirm to enter formal processing; S4: Determine the formal processing order according to the time sequence of the users logged in through the mobile terminal entering the formal processing queue.

[0029] The pre-business processing progress of the user logged in through the mobile terminal includes a business type selection progress node and at least one business key progress node.

[0030] The method for determining the second preset threshold of the business type is: ; is the second preset threshold of the business type; is the average completion duration of the i-th business key progress node of the historical users for this business type; is the age of the user logged in through the mobile terminal who is currently performing pre-business processing; is a preset third constant, which can generally be set to 55, or can be optimized according to the business type and queuing situation; for example, it can be optimized to the average age of the 20% users with the longest completion time according to the situation; is the average age of the top 20% users with the fastest completion time of the i-th business key progress node of the historical users for this business type.

[0031] Example 4: As Figure 4, Government service data processing method: S1: The user logs in through a mobile terminal for pre - handling of business. S2: Obtain the pre - handling progress of the business of the user logged in through the mobile terminal. S3: When the number of people queuing for formal handling is not zero: If the pre - handling time of the user logged in through the mobile terminal exceeds the preset duration of the business type, confirm entry into formal handling; if the pre - handling of the business of the user logged in through the mobile terminal is completed, confirm entry into formal handling. If the handling time of a certain key progress node of the business of the user logged in through the mobile terminal exceeds the second preset threshold of the business type, the system displays a tutoring status. When the number of people queuing for formal handling is zero: If the pre - handling time of the user logged in through the mobile terminal exceeds the preset threshold of the business type, confirm entry into formal handling; for mobile - terminal - logged - in users without a pre - handling time exceeding the preset threshold of the business type, the mobile - terminal - logged - in user with the highest completion degree of pre - handling progress, confirm entry into formal handling. S4: When there is a first user among the users queuing for formal handling, and the data acquisition module required for the first user to complete business handling is different from the data acquisition module required for the user who is currently handling the business, the first user and the user who is currently handling the business handle the business simultaneously, forming a parallel queue. The difference in data acquisition modules can be that the user currently handling the business needs to use a touch - screen window, a card reader, and a camera for business handling, while the first user later needs a touch - screen window and the camera of their own mobile terminal for business handling; two business - handling windows are displayed on the touch screen, and the difference in their data acquisition modules is considered different.

[0032] Through parallel queuing, the government service intelligent terminal can serve two users simultaneously, greatly improving the handling efficiency. Especially when the handling time of the user currently handling the business is too long, it does not affect the time of the users who can be quickly handled in the later queue, improving the user experience.

[0033] S5: Determine the formal handling order according to the time sequence of the mobile - terminal - logged - in users entering the formal handling queue.

[0034] Example 5: A government service system for implementing the above - mentioned government service data processing method, including: Mobile terminal module: Used for data synchronization with the users logged in through the mobile terminal. Data calculation module: Used to calculate the pre - handling progress of the business of the user logged in through the mobile terminal and determine whether to enter formal handling. User queuing module: Used to manage the data of users queuing for formal handling. Data acquisition module: used to obtain the data required for users to handle business; Result display module: used to display the information of users handling business.

[0035] The data acquisition module includes a touch screen, a card reader, and a camera; the touch screen can display two business handling windows; one of the handling windows is required for the first user to handle business, and the first user and the user who is currently handling business are sorted side by side and handle business simultaneously.

[0036] Embodiment 6: An intelligent terminal for government affairs services, comprising: The touch screen is used to display the list of information on business items handled by users and collect the data of user input instructions; The card reader is used to read information such as user ID cards; The camera is used for verifying user information; The network communication device is used to connect to the network and complete data interaction through the network; The printer is used to print out the paper information required during the business handling process; A processor and a memory; The computer-readable instructions are stored on the memory, and when the computer-readable instructions are executed by the processor, the above-mentioned government affairs service data processing method or government affairs service system is implemented.

[0037] As mentioned above, only the specific implementation manners of the present application are described, but the protection scope of the present application is not limited thereto. Any person skilled in the art within the technical scope disclosed by the present application can easily think of changes or substitutions, which should all be covered by the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

[0038] Finally: The above are only the preferred embodiments of the present invention and are not used to limit the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for processing government service data, characterized in that Including: S1: The user logs in through the mobile terminal for pre - handling of services; S2: Obtain the pre - handling progress of the services of the user logged in through the mobile terminal; S3: When the pre - handling time of the services of the user logged in through the mobile terminal exceeds the preset duration of the service type, confirm to enter the formal handling; When the pre - handling of the services of the user logged in through the mobile terminal is completed, confirm to enter the formal handling; S4: Determine the formal handling order according to the time sequence of the users logged in through the mobile terminal entering the formal handling.

2. The government service data processing method according to claim 1, characterized in that: S1: The user logs in through the mobile terminal for pre - handling of services; S2: Obtain the pre - handling progress of the services of the user logged in through the mobile terminal; S3: When the number of people queuing for formal handling is not zero, When the pre - handling time of the services of the user logged in through the mobile terminal exceeds the preset duration of the service type, confirm to enter the formal handling; when the pre - handling of the services of the user logged in through the mobile terminal is completed, confirm to enter the formal handling; When the number of people queuing for formal handling is zero, When the pre - handling time of the services of the user logged in through the mobile terminal exceeds the preset threshold of the service type, confirm to enter the formal handling; for the user logged in through the mobile terminal whose pre - handling time does not exceed the preset threshold of the service type, the user logged in through the mobile terminal with the highest completion degree of the pre - handling progress, confirm to enter the formal handling; S4: Determine the formal handling order according to the time sequence of the users logged in through the mobile terminal entering the formal handling.

3. The government service data processing method according to claim 2, characterized in that: The formal handling order includes parallel sorting; The parallel sorting is that there is a first user among the users queuing for formal handling, and the data acquisition module required for the first user to complete the service handling is different from the data acquisition module required for the user who is currently handling the service, and the first user and the user who is currently handling the service handle the service simultaneously.

4. The government service data processing method according to claim 2, characterized in that: The pre - handling progress of the user logged in through the mobile terminal includes a service type selection progress node and at least one service key progress node; When the pre - handling time of the services of the user logged in through the mobile terminal exceeds the preset threshold of the service type, it means that the handling time of a certain service key progress node of the user logged in through the mobile terminal exceeds the preset threshold of the service type.

5. The government service data processing method according to claim 1, characterized in that: The method for determining the preset duration of the service type is ； Preset a duration for the service type; It is the average time taken to complete the pre - handling of this business type for historical users; The age of the mobile terminal login user who is in the process of pre-handling business; is a preset first constant; The average age of the top 10% of historical users who have completed the pre - handling of this business type in the shortest time.

6. The government service data processing method according to claim 4, characterized in that: The method for determining the preset threshold of the service type is ； Preset a threshold for the service type; is the average duration for the completion of the i-th key progress node of this service type for historical users; is the age of the mobile terminal logged-in user who is pre-processing the service; b is a preset second constant; The average age of the top 20% of users with the fastest completion time for the i-th key business progress node of this business type among historical users.

7. The government service data processing method according to claim 4, characterized in that: When the number of people queuing for formal handling is not zero, if the handling time of a certain service key progress node of the user logged in through the mobile terminal exceeds the second preset threshold of the service type, the system displays the guidance status; The method for determining the second preset threshold of the service type is ； is the second preset threshold for the service type; It is the average time taken to complete the i-th business key progress node of this business type for historical users; The age of the logged-in user of the mobile terminal for which business pre-processing is being carried out; is a preset third constant; It is the average age of the top 20% of users with the fastest completion time for the i-th business key progress node of this business type among historical users.

8. A government service system for implementing the government service data processing method described in any one of the above-mentioned claims 1 to 7, characterized in that, Including: Mobile terminal module: used for data synchronization with the user logged in through the mobile terminal; Data calculation module: used to calculate the progress of the pre - handling of the services of the logged - in user of the mobile terminal and determine whether to enter the formal handling; User queuing module: used to manage the queuing data for the formal handling of users; Data acquisition module: used to obtain the data required for users to handle services.

9. The government service system according to claim 8, wherein: The data acquisition module displays two service handling windows; the handling of the services of the first user needs to be completed using one of the handling windows, and the first user and the user who is currently handling services handle services simultaneously.

10. An intelligent terminal for government services, characterized in that, Comprising: Touch screen, card reader, camera, network communication device, printer, processor and memory; The memory stores computer - readable instructions, and the computer - readable instructions are executed by the processor to implement the government service data processing method according to any one of claims 1 - 7 or the government service system according to any one of claims 8 - 9.

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