Special electronic class board management system and management method for bank

Abstract

The invention relates to the technical field of bank business handling, in particular to a special electronic class board management system and management method for a bank. Comprising electronic display board units which are arranged in different business windows of a bank in the form of electronic display screens and are used for displaying and reminding customer information and business information needing to handle businesses; the electronic display board monitoring and early warning unit is used for monitoring various electrical data of a bank electronic display screen and can timely recognize and early warn before equipment fails; the data storage unit is used for storing and timely updating various data of customers who handle business in the bank; when the electronic display screen breaks down, the service data are stored in time; the customer flow data monitoring unit is used for judging the corresponding customer flow according to the flow information of the business handling personnel; the system can timely configure the corresponding storage capacity to store the data before the electronic class board breaks down.

Description

Technical Field

[0001] The present invention relates to the technical field of banking business handling, and particularly relates to a management system and a management method for a bank-specific electronic class sign. Background Art

[0002] Banking business handling refers to the process in which customers conduct various financial transactions and services in a bank. Banking business is mainly divided into personal business and corporate business, specifically including deposits, withdrawals, transfers, loans, credit card services, etc. During the process of banking business handling, corresponding staff are generally configured at the front desk to assist customers in handling corresponding businesses. In order to improve the efficiency of business handling, banks have gradually begun to equip corresponding electronic class sign systems to display business personnel information and the businesses to be handled. This method can reduce customer queuing, bring convenience to customers, and at the same time speed up the business handling process; however, the design of the electronic class sign also brings a major hidden danger. Once the electronic class sign device fails, it may cause customers not to be able to obtain relevant information, resulting in the paralysis of the business handling process. It may also occur during the repair of the electronic class sign device, resulting in the loss of corresponding data and the inability to upload corresponding data during the repair process. The originally planned business process data needs to be re-recorded and uploaded, which greatly affects the experience of customers handling business.

[0003] Based on the above problems, there is an urgent need for a method that can prevent the loss of business data and ensure the orderly progress of banking business handling even if the electronic class sign fails during the process of using the electronic class sign to assist business handling. Summary of the Invention

[0004] In view of the current electronic class sign system set in a bank, when the electronic class sign device fails, it is easy to cause the paralysis of the business process. The present application provides a management system and a management method for a bank-specific electronic class sign to solve the above problems.

[0005] To achieve the above object, the present invention is realized through the following technical solutions:[[]]END]] The embodiment of the present application discloses a management system for a bank-specific electronic class sign, including: An electronic display unit: established in different business windows of the bank in the form of an electronic display screen. The electronic display unit is used to display and remind the information of customers who need to handle business and business information; An electronic display monitoring and early warning unit: used to monitor various electrical data of the bank's electronic display screen and be able to identify and give early warnings in time before the device fails; A data storage unit: stores and updates in time the various data of customers handling business in the bank; and stores the business data in time when the electronic display screen fails; Customer traffic data monitoring unit: used to judge the corresponding customer traffic according to the movement information of business handling personnel; Data storage capacity configuration unit: used to analyze according to the actual customer traffic data of business handling and the fault data of the electronic display screen, and perform corresponding configuration on the data storage capacity at the fault of the display screen.

[0006] Adopting the above technical solution: The electronic display screen monitoring and warning unit provided by the above solution can monitor the electrical and temperature data of the bank electronic display screen in real time, analyze whether there will be abnormalities, and give early warnings in time to store business data, preventing business paralysis caused by the loss of business data. At the same time, it can configure the corresponding storage capacity according to the passenger flow and predicted repair time, preventing uneven distribution of data storage capacity and resulting in slow system operation.

[0007] Preferably, the electronic display board monitoring and warning unit includes: Electric data monitoring module: used to continuously monitor the current data and voltage data of the electronic display screen unit during operation; Temperature data detection module: used to continuously monitor the temperature data of the electronic display screen during operation; Fault analysis module: used to receive the data monitored by the electric data monitoring module and the temperature data detection module, judge whether the data exceeds the abnormal threshold, and count the time when the data exceeds the abnormal threshold, and load the time when the data exceeds the abnormal threshold into the fault time prediction algorithm model for predicting the repair time.

[0008] Adopting the above technical solution: The above solution can collect and monitor the electrical data and temperature data of the fairy display screen, and intelligently analyze and predict the corresponding repair time according to the electrical data and temperature data.

[0009] Preferably, the data storage capacity configuration unit includes: Receiving module: used to receive the fault time, repair prediction time warned by the electronic display board monitoring and warning unit and the passenger flow data monitored by the passenger flow data monitoring unit; Storage capacity configuration analysis module: used to analyze the business data volume during the repair process through the capacity analysis algorithm according to the passenger flow information and repair prediction time received by the receiving module, and configure the data storage capacity of the corresponding business window during the repair process according to the business data volume; store the data that has not been processed before and during the repair process in time; Configuration module: used to receive the data storage capacity calculated by the storage capacity configuration analysis module and configure the corresponding storage capacity for the electronic display board unit of the corresponding repair window.

[0010] Adopt the above technical solution: The above solution can realize judging the service data volume according to the predicted fault repair time information and the collected passenger flow data, and timely configuring the required storage capacity to store the unprocessed and updated data.

[0011] Preferably, the algorithm formula of the fault time prediction algorithm model is: , Wherein, is the predicted fault repair time, is the real-time detected current, is the fault current threshold, is the fault current range, is the fault current duration, is the current influence coefficient, is the real-time detected voltage, is the fault voltage threshold, is the fault voltage duration, is the fault voltage range, is the voltage influence coefficient, is the real-time detected temperature, is the abnormal temperature threshold, is the abnormal temperature duration, is the temperature influence coefficient, is the fault time conversion coefficient.

[0012] Adopt the above technical solution: The above solution provides a fault time prediction algorithm model that can realize predicting and analyzing the fault repair time according to the corresponding abnormal current data, abnormal voltage data, and abnormal temperature time.

[0013] Preferably, the algorithm formula of the capacity analysis is: , Wherein, is the configured data storage capacity, is the passenger flow per unit time, is the th customer's service type, is the th customer's service type corresponding data capacity ratio, is the data storage capacity conversion coefficient.

[0014] Adopt the above technical solution: The above solution can realize inferring and analyzing the appropriate data storage capacity according to the predicted fault repair time and the passenger flow service data, and storing the unprocessed and continuously updated service data.

[0015] Preferably, it further includes a service data redistribution unit: when the electronic display board monitoring and early warning unit warns that an electronic display screen of a certain window is about to fail, it can evenly distribute the service data of the window where the about-to-fail display screen is located to other service windows before the failure.

[0016] Adopting the above technical solution: The above solution can realize that when the electronic display board is about to fail, the corresponding service data is timely distributed to the electronic display screens of other service windows, preventing the loss of service data and enabling the location service to be handled normally and effectively.

[0017] Preferably, the electronic display board unit further includes a voice reminder broadcast module, and the voice reminder broadcast module is used to timely broadcast a voice reminder to the customer when the corresponding customer service needs to be handled.

[0018] Adopting the above technical solution: Adopting the above technical solution can realize reminding the customers who need to handle business in turn, so that the customers do not need to queue.

[0019] A management method is applied to a bank special electronic class sign management system as described in any one of the above, including: S1: The electronic display board monitoring and early warning unit monitors the current, voltage, temperature and duration data of the electronic display screens of each service window in real time, and analyzes whether early warning is needed; S2: The passenger flow data monitoring unit judges the corresponding customer flow according to the flow information of the people handling business; S3: When the electronic display board monitoring and early warning unit gives an early warning, the data storage capacity configuration unit timely configures the corresponding data storage capacity according to the customer flow of the business handling and the failure data of the electronic display screen, and stores the business data that has not been handled before the maintenance and the business data updated during the maintenance process.

[0020] Further preferably, the S1 includes: S11: The electric data monitoring module continuously monitors the current data and voltage data of the electronic display board unit during operation; S12: The temperature data detection module continuously monitors the temperature data of the electronic display screen during operation; S13: The fault analysis module receives the data monitored by the electric data monitoring module and the temperature data detection module, judges whether the data exceeds the abnormal threshold and the time exceeding the abnormal threshold, and loads the time exceeding the abnormal threshold into the fault time prediction algorithm model for predicting the maintenance time.

[0021] Further preferably, the S3 includes: S31: The receiving module receives the fault time warned by the electronic display monitoring and warning unit, the maintenance prediction time, and the passenger flow data monitored by the passenger flow data monitoring unit. S32: The storage capacity configuration analysis module analyzes the service data volume during the maintenance process through a capacity analysis algorithm based on the passenger flow information and the maintenance prediction time received by the receiving module, and configures the data storage capacity of the corresponding service window during the maintenance process according to the service data volume, and stores the data that has not been processed before and during the maintenance process in a timely manner. S33: The configuration module receives the storage capacity calculated by the storage capacity configuration analysis module and configures the corresponding storage capacity for the electronic display unit of the corresponding maintenance window. Description of the Drawings

[0022] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the following will briefly introduce the drawings required in the embodiments. Obviously, the drawings in the following description are only some embodiments of the present application. For those of ordinary skill in the art, without creative efforts, other drawings can also be obtained based on these drawings.

[0023] Figure 1 It is a connection block diagram of the dedicated electronic class sign management system for banks of the present application; Figure 2 It is a flow chart of the management method of the present application; Figure 3 For the present appl Figure 2 Detailed flowchart of step S1 in the present application; Figure 4 For the present appl Figure 2 Detailed flowchart of step S3 in the present application.

[0024] In the figure: Electronic display unit; 2. Electronic display monitoring and warning unit; 3. Data storage unit; 4. Customer flow data monitoring unit; 5. Data storage capacity configuration unit; 6. Electric data monitoring module; 7. Temperature data detection module; 8. Fault analysis module; 9. Receiving module; 10. Storage capacity configuration analysis module; 11. Configuration module; 12. Service data reallocation unit; 13. Voice reminder broadcast module. Detailed Embodiments

[0025] In the following description, specific details such as specific system structures and technologies are presented for the purpose of illustration rather than limitation, so as to thoroughly understand the embodiments of the present application. However, those skilled in the art should clearly understand that the present application can also be implemented in other embodiments without these specific details. In other cases, detailed descriptions of well-known systems, devices, circuits, and methods are omitted to avoid unnecessary details from interfering with the description of the present application.

[0026] It should be understood that when used in the specification of this application and the appended claims, the term "comprising" indicates the presence of the described features, wholes, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, wholes, steps, operations, elements, components and / or their combinations.

[0027] Please refer to Figures 1-4 , such as the original electronic class sign management system. When the electronic class sign fails, it may cause the loss of originally updated business data and upcoming business data, and the business cannot be processed according to the originally set process, affecting the customer's business handling experience. An embodiment of this application discloses a bank-specific electronic class sign management system to solve the above problems, including: Electronic display unit 1: It is set up in different business windows of the bank in the form of an electronic display screen. The electronic display unit 1 is used to display and remind the customer information and business information of customers who need to handle business; when used for handling business, the electronic display unit 1 will arrange the names and business types of customers in sequence and continuously remind the personnel who need to handle business; Electronic display monitoring and early warning unit 2: It is used to monitor the electrical data of the bank's electronic display screen. Before the equipment fails, the corresponding voltage, current or resistance data will all show abnormalities; for example, the voltage and current increase or decrease, and the resistance heats up and burns out, etc. By monitoring the above three kinds of data, it can be realized that the equipment can be timely identified and warned before it fails; Data storage unit 3: It stores and updates in a timely manner the various data of customers handling business in the bank; and when the electronic display screen fails, it stores the business data in a timely manner; Customer traffic data monitoring unit 4: It is used to judge the corresponding customer traffic according to the flow information of the personnel handling business; Data storage capacity configuration unit 5: It is used to analyze according to the actual customer traffic data of customers handling business and the failure data of the electronic display screen, and configure the corresponding data storage capacity at the failure point of the display screen. It is worth mentioning that the electronic display monitoring and early warning unit provided by the above solution can monitor the electrical and temperature data of the bank's electronic display screen in real time, analyze whether there will be abnormalities, and give early warnings to store the business data in a timely manner to prevent the paralysis of business handling caused by the loss of business data. At the same time, it can configure the corresponding storage capacity according to the passenger flow and predicted repair time to prevent uneven distribution of data storage capacity and slow system operation.

[0028] The electronic display monitoring and early warning unit 2 includes: Electric data monitoring module 6: used to continuously monitor the current data and voltage data of the electronic display unit during operation; Temperature data detection module 7: used to continuously monitor the temperature data of the electronic display during operation; Fault analysis module 8: used to receive the data monitored by the electric data monitoring module 6 and the temperature data detection module 7, determine whether the data exceeds the abnormal threshold, and count the time when the data exceeds the abnormal threshold, and load the time when the data exceeds the abnormal threshold into the fault time prediction algorithm model to predict the maintenance time.

[0029] During normal operation of the device, the voltage data, current data, and temperature data of the resistor of the device are all maintained within the normal range. If the corresponding data exceeds the normal operating range and lasts for a long time, it may be due to a fault in the entire electronic display device.

[0030] It is worth mentioning that the above solution can collect and monitor the electric data and temperature data of the fairy display, and intelligently analyze and predict the corresponding maintenance time according to the electric data and temperature data.

[0031] The data storage capacity configuration unit 5 includes: Receiving module 9: used to receive the fault time warned by the electronic display board monitoring and warning unit 2, the maintenance prediction time, and the passenger flow data monitored by the passenger flow data monitoring unit; Storage capacity configuration analysis module 10: used to analyze the service data volume during maintenance through a capacity analysis algorithm according to the passenger flow information and maintenance prediction time received by the receiving module 9, and configure the data storage capacity of the corresponding service window during maintenance according to the service data volume; store the data that has not been processed before and during the maintenance process in a timely manner; Configuration module 11: used to receive the data storage capacity calculated by the storage capacity configuration analysis module 10 and configure the corresponding storage capacity for the electronic display board unit 1 of the corresponding maintenance window.

[0032] It should be noted that in the entire bank electronic class sign management system, a corresponding data storage unit 3 needs to be configured to store the real-time updated data; however, setting up another data storage module to store the data during the fault process will increase the equipment cost. By using the self-configuration method, when the electronic class sign fails, the allocated set data storage capacity is used to store a large amount of unprocessed data. Allocating too little will cause the storage space to be quickly filled up, and allocating too much will affect the storage capacity of the main storage unit. Seriously, it will even affect the remaining storage space of the data storage module, resulting in the slow operation of the entire system. By using the storage capacity configuration analysis module 10 in the above technical solution, the corresponding business data volume can be inferred based on the passenger flow and the fault repair time, and the corresponding storage space can be configured according to the actual situation to store the business data, which can not only effectively store all unprocessed business data, but also avoid the excess of the allocated storage space, resulting in the slow operation of the entire system.

[0033] The algorithm formula of the fault time prediction algorithm model is as follows: , Wherein, is the predicted fault repair time, is the real-time detected current, is the fault current threshold, is the fault current range, is the fault current duration, is the current influence coefficient, is the real-time detected voltage, is the fault voltage threshold, is the fault voltage duration, is the fault voltage range, is the voltage influence coefficient, is the real-time detected temperature, is the abnormal temperature threshold, is the abnormal temperature duration, is the temperature influence coefficient, is the fault time conversion coefficient.

[0034] The above solution provides a fault time prediction algorithm model that can realize the prediction and analysis of the fault repair time according to the corresponding abnormal current data, abnormal voltage data, and abnormal temperature time. The influence coefficient and the fault time conversion coefficient in the above are both obtained according to the simulation statistical experiment, simulating different fault currents, voltages, and temperatures as well as the required repair time, and inversely statistically deriving the influence coefficient and the conversion coefficient.

[0035] The algorithm formula of the capacity analysis is as follows: , Wherein, is the configured data storage capacity, is the passenger flow within a unit time, is the business type of the is the data capacity ratio corresponding to the business type of the is the data storage capacity conversion coefficient.

[0036] The above solution can realize inferring and analyzing the appropriate data storage capacity based on the predicted time of fault repair and the passenger flow business data, and storing the unprocessed and continuously updated business data.

[0037] It also includes a business data reallocation unit 12: when the electronic display board monitoring and warning unit 2 warns that a certain window electronic display screen is about to fail, it can evenly distribute the business data of the window where the about-to-fail display screen is located to other business windows before the failure. The above solution can realize that when the electronic display board is about to fail, the corresponding business data is timely distributed to the electronic display screens of other business windows to prevent the loss of business data and ensure that the location business can be handled normally and effectively; it can realize that even when a certain electronic class sign fails, the business data of the electronic class sign can still be timely and orderly distributed to other windows for assistance in handling.

[0038] The electronic display board unit 1 further includes a voice reminder and broadcast module 13, and the voice reminder and broadcast module 13 is used to timely broadcast a voice reminder to the customer when the corresponding customer business needs to be handled.

[0039] Adopting the above technical solution can realize reminding the customers who need to handle business in sequence, so that the customers do not need to queue. At the same time, for some customers with insufficient literacy and unable to recognize the text, the voice broadcast reminder function can better assist them in handling relevant business.

[0040] A management method is applied to a bank-specific electronic class sign management system as described in any one of the above, including: S1: The electronic display board monitoring and warning unit 2 monitors the current, voltage, temperature and duration data of the electronic display screens of each business window in real time, and analyzes whether early warning is needed; S2: The passenger flow data monitoring unit judges the corresponding customer flow according to the movement information of the business handling personnel; S3: When the electronic display board monitoring and warning unit gives an early warning, the data storage capacity configuration unit 5 timely configures the corresponding data storage capacity according to the customer flow of the business handling and the fault data of the electronic display screen, and stores the unhandled business data before the repair and the updated business data during the repair process.

[0041] Further preferably, S1 includes: S11: The electrical data monitoring module 6 continuously monitors the current data and voltage data of the electronic display unit during operation; S12: The temperature data detection module 7 continuously monitors the temperature data of the electronic display during operation; S13: The fault analysis module 8 receives the data monitored by the electrical data monitoring module 6 and the temperature data detection module 7, determines whether the data exceeds the abnormal threshold and the time when the abnormal threshold is exceeded, and loads the time when the abnormal threshold is exceeded into the fault time prediction algorithm model to predict the maintenance time.

[0042] Further preferably, S3 includes: S31: The receiving module 9 receives the fault time, maintenance prediction time warned by the electronic display monitoring and warning unit and the passenger flow data monitored by the passenger flow data monitoring unit; S32: The storage capacity configuration analysis module 10 analyzes the service data volume during the maintenance process through the capacity analysis algorithm according to the passenger flow information and maintenance prediction time received by the receiving module 9, and configures the data storage capacity of the corresponding service window during the maintenance process according to the service data volume, and stores the data that has not been processed before and during the maintenance process in a timely manner; S33: The configuration module 11 receives the storage capacity calculated by the storage capacity configuration analysis module 10 and configures the corresponding storage capacity for the electronic display unit of the corresponding maintenance window.

[0043] In the above embodiments, the device components involved are all conventional device components without special instructions, and the connection methods and control methods involved are all conventional connection methods and control methods without special instructions.

[0044] The above has described the present invention in detail in combination with the embodiments. However, those skilled in the art can understand that without departing from the purpose of the present invention, various specific parameters in the above embodiments can be changed to form multiple specific embodiments, which are all within the common change range of the present invention and will not be elaborated here one by one.

Claims

1. A management system for a special electronic class sign for banks, characterized in that, including: Electronic display unit: It is set up in different business windows of the bank in the form of an electronic display screen. The electronic display unit is used to display and remind the customer information and business information of customers who need to handle business. Electronic display monitoring and early warning unit: It is used to monitor the electrical data of the bank's electronic display screen and can identify and give early warnings in time before equipment failures. Data storage unit: It stores and updates in time the various data of customers handling business in the bank; and when the electronic display screen fails, it stores the business data in time. Customer flow data monitoring unit: It is used to judge the corresponding customer flow according to the flow information of business handling personnel. Data storage capacity configuration unit: It is used to analyze according to the actual customer flow data of business handling customers and the failure data of the electronic display screen, and configure the corresponding data storage capacity at the failure point of the display screen.

2. The bank-specific electronic class sign management system according to claim 1, wherein, The electronic display monitoring and early warning unit includes: Electrical data monitoring module: It is used to continuously monitor the current data and voltage data of the electronic display unit during operation. Temperature data detection module: It is used to continuously monitor the temperature data of the electronic display screen during operation. Fault analysis module: It is used to receive the data monitored by the electrical data monitoring module and the temperature data detection module, judge whether the data exceeds the abnormal threshold, and count the time when the data exceeds the abnormal threshold, and load the time when the data exceeds the abnormal threshold into the fault time prediction algorithm model for predicting the repair time.

3. The bank-specific electronic class sign management system according to claim 2, wherein, The data storage capacity configuration unit includes: Receiving module: It is used to receive the fault time, repair prediction time warned by the electronic display monitoring and early warning unit and the customer flow data monitored by the customer flow data monitoring unit. Storage capacity configuration analysis module: It is used to analyze the business data volume during the repair process through the capacity analysis algorithm according to the customer flow information and repair prediction time received by the receiving module, and configure the data storage capacity of the corresponding business window during the repair process; store in time the data that has not been processed before and during the repair process. Configuration module: It is used to receive the data storage capacity calculated by the storage capacity configuration analysis module and configure the corresponding storage capacity for the electronic display unit of the corresponding repair window.

4. A bank-specific electronic class sign management system according to claim 2, characterized in that, The algorithm formula of the fault time prediction algorithm model is: ， Among them, is the predicted time for fault repair, is the real-time detected current, is the fault current threshold, is the fault current range, is the duration of the fault current, is the current influence coefficient, is the real-time detected voltage, is the fault voltage threshold, is the duration of the fault voltage, is the fault voltage range, is the voltage influence coefficient, is the real-time detected temperature, is the abnormal temperature threshold, is the duration of the abnormal temperature, is the temperature influence coefficient, is the fault time conversion coefficient.

5. The one for the bank-specific electronic class sign management system according to claim 3, characterized in that, The capacity analysis algorithm formula is: ， in, The data storage capacity for the configuration, is the passenger flow per unit time, For the Business type of each customer, For the The data capacity ratio corresponding to the service type of each customer, is the data storage capacity conversion factor.

6. The management system for a bank-specific electronic class sign according to claim 1, characterized in that It also includes a business data redistribution unit: When the electronic display monitoring and early warning unit warns that the electronic display screen of a certain window is about to fail, it can evenly distribute the business data of the window where the soon-to-fail display screen is located to other business windows before the failure.

7. A bank-specific electronic class sign management system according to claim 1, characterized in that, The electronic display unit also includes a voice reminder broadcast module, and the voice reminder broadcast module is used to timely broadcast a voice reminder to the customer when the corresponding customer business needs to be handled.

8. A management method, applied to a bank-specific electronic class sign management system as described in any one of claims 1-7, characterized in that, including: S1: The electronic display monitoring and early warning unit continuously monitors the current, voltage, temperature and duration data of the electronic display screens of each business window in real time, and analyzes whether early warning is needed. S2: The customer flow data monitoring unit judges the corresponding customer flow according to the flow information of business handling personnel. S3: When the electronic display monitoring and warning unit gives a warning, the data storage capacity configuration unit promptly configures the corresponding data storage capacity according to the customer flow of business handling and the fault data of the electronic display, and stores the business data that was not handled before the repair and the business data updated during the repair.

9. The management method according to claim 8, wherein The said S1 includes: S11: The electrical data monitoring module continuously monitors the current data and voltage data of the electronic display unit during operation; S12: The temperature data detection module continuously monitors the temperature data of the electronic display during operation; S13: The fault analysis module receives the data monitored by the electrical data monitoring module and the temperature data detection module, judges whether the data exceeds the abnormal threshold and the time when it exceeds the abnormal threshold, and loads the time when it exceeds the abnormal threshold into the fault time prediction algorithm model to predict the repair time.

10. A management method according to claim 8, characterized in that, The said S3 includes: S31: The receiving module receives the fault time warned by the electronic display monitoring and warning unit, the repair prediction time, and the passenger flow data monitored by the passenger flow data monitoring unit; S32: The storage capacity configuration analysis module analyzes the amount of business data during the repair through the capacity analysis algorithm according to the passenger flow information and the repair prediction time received by the receiving module, and configures the data storage capacity of the corresponding business window during the repair according to the amount of business data, and promptly stores the data that was not processed before and during the repair process; S33: The configuration module receives the storage capacity calculated by the storage capacity configuration analysis module and configures the corresponding storage capacity for the electronic display unit of the corresponding repair window.

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