Information processing apparatus

Abstract

And an accident can be quickly dealt with. The present invention acquires, from a mobile terminal, call identification information, which is identification information for a call using the mobile terminal, using short-range wireless communication, detects an accident of the mobile body, and transmits the acquired call identification information to a server device when the accident is detected.

Description

Technical Field

[0001] The present invention relates to an information processing device. Background Art

[0002] There is a technology in which, when an accident occurs, a vehicle-mounted device such as a driving recorder installed in a vehicle can be used to communicate with an operator at a call center such as an insurance company (for example, Patent Document 1). Through this call, the operator at the call center can give advice related to the response at the time of the accident, confirm the status of the vehicle occupants, request first aid as needed, and can respond promptly at the time of the accident.

[0003] Prior Art Documents

[0004] Patent Documents

[0005] Patent Document 1: Japanese Unexamined Patent Application Publication No. 2017-46125 Summary of the Invention

[0006] Problems to be Solved by the Invention

[0007] When a call using such a vehicle-mounted device is disconnected for some reason, the operator at the call center makes a callback to the vehicle-mounted device. However, if the occupant leaves the vehicle during the callback, the operator at the call center cannot communicate with the vehicle occupants using the vehicle-mounted device.

[0008] As an example of the problems to be solved by the present invention, being able to respond promptly at the time of an accident is cited.

[0009] Means for Solving the Problems

[0010] In order to solve the above problems, the invention described in Technical Solution 1 is an information processing device provided in a moving body, having: a call identification information acquisition processing unit that acquires call identification information for a call using the portable terminal from the portable terminal using short-range wireless communication, where the call identification information is identification information for a call using the portable terminal; an accident detection unit that detects an accident of the moving body; and a transmission processing unit that, if an accident is detected by the accident detection unit, transmits the call identification information acquired by the call identification information acquisition processing unit to a server device.

[0011] The invention described in Technical Solution 10 is an information processing method executed by an information processing device provided in a moving body, and has the following steps: a call identification information acquisition processing step of acquiring call identification information for a call using the portable terminal from the portable terminal using short-range wireless communication, where the call identification information is identification information for a call using the portable terminal; an accident detection step of detecting an accident of the moving body; and a transmission processing step of, if an accident is detected by the accident detection step, transmitting the call identification information acquired by the call identification information acquisition processing step to the server device.

[0012] The invention described in Technical Solution 11 is an information processing program for causing a computer to execute the information processing method described in Technical Solution 10.

[0013] The invention described in Technical Solution 12 stores the information processing program described in Technical Solution 11. BRIEF DESCRIPTION OF THE DRAWINGS

[0014] Figure 1 FIG. is a diagram showing an in-vehicle device 100 according to an embodiment of the present invention.

[0015] Figure 2 FIG. is a diagram for explaining the relationship among the in-vehicle device 100, the server device SV, and the portable terminal PT.

[0016] Figure 3 FIG. is a diagram showing the control unit 110.

[0017] Figure 4 FIG. is a diagram showing an example of a processing operation executed by the control unit 110 when an accident is detected by the accident detection unit 111. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0018] An information processing device according to an embodiment of the present invention is an information processing device provided in a moving body, and has: a call identification information acquisition processing unit that acquires call identification information for a call using the portable terminal from the portable terminal using short-range wireless communication, where the call identification information is identification information for a call using the portable terminal; an accident detection unit that detects an accident of the moving body; and a transmission processing unit that, if an accident is detected by the accident detection unit, transmits the call identification information acquired by the call identification information acquisition processing unit to the server device. Therefore, in the present embodiment, even when the driver or the like of the moving body leaves the moving body when the operator of the server device makes a callback to the information processing device, the operator of the server device can make a callback to the portable terminal carried by the driver or the like of the moving body. As a result, in the present embodiment, the operator of the server device can make a call to the driver or the like of the moving body, and can respond promptly in case of an accident.

[0019] Alternatively, the call identification information transmitted by the transmission processing unit is the most recently obtained call identification information among the call identification information obtained by the call identification information acquisition processing unit. As a result, the call identification information of the portable terminal carried by a person who is highly likely to be in the moving body at the time of an accident is transmitted to the server device. As a result, it becomes more likely that the operator of the server device can communicate with the driver of the moving body or the like.

[0020] Alternatively, if the accident detection unit detects an accident, the transmission processing unit transmits the call identification information obtained by the call identification information acquisition processing unit and the time when the call identification information was obtained. As a result, the operator of the server device can also know the call identification information of the portable terminal carried by a person who is highly likely to be in the moving body at the time of an accident. As a result, it becomes more likely that the operator of the server device can communicate with the driver of the moving body or the like.

[0021] Alternatively, when the moving body starts up, the call identification information acquisition processing unit acquires the call identification information of the portable terminal from the portable terminal that has established a connection based on short-range wireless communication. As a result, at the start of using the moving body, the call identification information of the portable terminal carried by the person in the moving body can be acquired. As a result, the call identification information of the portable terminal carried by a person who is highly likely to be in the moving body at the time of an accident can be transmitted to the server device.

[0022] Alternatively, when the accident detection unit detects an accident, the call identification information acquisition processing unit acquires the call identification information of the portable terminal from the portable terminal that has established a connection based on short-range wireless communication. As a result, the call identification information of the portable terminal carried by a person who is more likely to be in the moving body at the time of an accident can be transmitted to the server device.

[0023] Alternatively, the call identification information acquisition processing unit acquires the call identification information of the portable terminal from the portable terminal that has established a connection based on short-range wireless communication at regular time intervals. As a result, the call identification information of the portable terminal carried by a person who is highly likely to be in the moving body at the time of an accident can be transmitted to the server device.

[0024] Alternatively, the information processing device may further include a biological information acquisition processing unit. When an accident is detected by the accident detection unit, the biological information acquisition processing unit acquires the biological information of the person using the portable terminal via short-range wireless communication. If an accident is detected by the accident detection unit, the transmission processing unit transmits the call identification information acquired by the call identification information acquisition processing unit and the biological information acquired by the biological information acquisition unit to the server device. Thus, the operator of the server device SV can obtain the biological information of the driver of the moving body M or the like, and can determine whether an emergency request is required.

[0025] Alternatively, the information processing device may further include a call processing unit. If an accident is detected by the accident detection unit, the call processing unit makes a call to the call destination related to the server device. Thus, when an accident occurs, the operator of the server device can communicate with the driver of the moving body or the like using the information processing device.

[0026] Alternatively, if an accident is detected by the accident detection unit, the transmission processing unit transmits the accident information related to the accident and the call identification information acquired by the call identification information acquisition processing unit to the server device. Thus, the operator of the server device SV can obtain information about the accident that occurred in the moving body M.

[0027] Alternatively, even if the accident detection unit does not detect an accident, the transmission processing unit transmits the call identification information acquired by the call identification information acquisition processing unit to the server device at regular time intervals. Thus, even if the information processing device provided in the moving body malfunctions due to an accident of the moving body, since the call identification information has been transmitted to the server device before the malfunction of the information processing device, the operator of the server device can still call the portable terminal carried by the driver of the moving body or the like. The regular time interval is, for example, 30 minutes.

[0028] Alternatively, if the call identification information is no longer transmitted from the information processing device at the regular time intervals, the server device notifies the operator of the possibility of an accident occurring in the moving body. Thus, the operator of the server device can call the portable terminal carried by the driver of the moving body or the like. As a result, in this embodiment, the operator of the server device can communicate with the driver of the moving body or the like and can respond promptly in case of an accident.

[0029] Alternatively, even if the accident detection unit does not detect an accident, the transmission processing unit may send the call identification information obtained by the call identification information acquisition processing unit to the server device due to the startup of the moving body (e.g., the startup of the engine of the moving body, the power-on of the moving body), the power-on of the information processing device provided in the moving body, or the presence of an instruction from a user (e.g., a driver). Thus, even when the information processing device provided in the moving body malfunctions due to an accident of the moving body, an operator of the server device can make a call to a portable terminal carried by the driver of the moving body or the like.

[0030] In addition, an information processing method according to an embodiment of the present invention is an information processing method executed by an information processing device provided in a moving body, and includes the following steps: a call identification information acquisition processing step of acquiring call identification information for a call using a portable terminal by using short-range wireless communication, where the call identification information is identification information for a call using the portable terminal; an accident detection step of detecting an accident of the moving body; and a transmission processing step of, if an accident is detected by the accident detection step, sending the call identification information obtained by the call identification information acquisition processing step to the server device. Therefore, in this embodiment, even when the driver of the moving body or the like leaves the moving body when the operator of the server device makes a callback to the information processing device, the operator of the server device can make a callback to the portable terminal carried by the driver of the moving body or the like. As a result, in this embodiment, the operator of the server device can communicate with the driver of the moving body or the like and can respond promptly in case of an accident.

[0031] In addition, an information processing program according to an embodiment of the present invention causes a computer to execute the above information processing method. Therefore, in this embodiment, prompt response in case of an accident can be achieved.

[0032] In addition, a computer-readable storage medium according to an embodiment of the present invention stores the above information processing program. Thus, in addition to loading the above information processing program into a device, it can also be circulated as a single entity, and version upgrades and the like can be easily performed.

[0033] Embodiment

[0034] <Vehicle-mounted device 100>

[0035] Figure 1 FIG. is a diagram showing a vehicle-mounted device 100 according to an embodiment of the present invention. The vehicle-mounted device 100 includes a control unit 110, a communication unit 120, a short-range wireless communication unit 130, a microphone 140, and a speaker 150. The vehicle-mounted device 100 is a device provided in a moving body M such as a vehicle, and is, for example, a driving recorder or a car navigation system.

[0036] The control unit 110 is constituted by a computer, for example. The communication unit 120 is a communication device for transmitting and receiving information to and from other devices (including devices located remotely) via a communication line for mobile phones (such as 4G, 5G), etc. The short-range wireless communication unit 130 is a communication device for performing short-range wireless communication such as wireless LAN (such as Wi-Fi (registered trademark)), Bluetooth (registered trademark). The control unit 110 of the in-vehicle device 100 corresponds to the "information processing device" of the above-described embodiment.

[0037] As Figure 2 shown, the in-vehicle device 100 uses the communication based on the communication unit 120 to transmit and receive information to and from a server device SV (such as a server device of a call center) existing outside the moving body M, and uses the communication (short-range wireless communication) based on the short-range wireless communication unit 130 to transmit and receive information to and from a portable terminal PT (such as a portable terminal carried by an occupant of the moving body M) existing inside the moving body M. In Figure 2 it is described that there is one portable terminal PT, but there may be multiple portable terminals PT existing inside the moving body M.

[0038] Figure 3 is a diagram showing the control unit 110. The control unit 110 has an accident detection unit 111 and a call processing unit 112.

[0039] The accident detection unit 111 detects that an accident has occurred to the moving body M. The accident detection unit 111, for example, acquires the acceleration of the moving body M and confirms whether the acquired acceleration exceeds a specified acceleration value. When the acquired acceleration exceeds the specified acceleration value, it is determined that an accident has occurred.

[0040] If the accident detection unit 111 detects an accident, the call processing unit 112 makes a call to the call connection destination related to the server device SV. The call connection destination related to the server device SV is, for example, the server device SV itself, the telephone used by the operator of the server device SV.

[0041] Therefore, in this embodiment, when an accident occurs, an operator of the server device SV (such as an operator of a call center) can use the microphone 140 and the speaker 150 of the in-vehicle device 100 to talk to the driver of the moving body, etc.

[0042] A call using such an in-vehicle device 100 is sometimes cut off for some reason. At this time, in order to restart a call with the driver of the moving body M or the like, it is considered that an operator of the server device SV makes a callback to the in-vehicle device 100. However, when this callback is made, if the driver or the like leaves the moving body M, the operator of the server device SV cannot use the in-vehicle device 100 to make a call with the driver of the moving body M or the like.

[0043] Therefore, as Figure 3 shown, the control unit 110 of the present embodiment further includes a call identification information acquisition processing unit 113 and a transmission processing unit 114.

[0044] The call identification information acquisition processing unit 113 uses communication based on the short-range wireless communication unit 130 to acquire, from the portable terminal PT, identification information for a call using the portable terminal PT, that is, call identification information. The call identification information, which is identification information for a call using the portable terminal PT, is, for example, the telephone number of the portable terminal PT.

[0045] If the accident detection unit 111 detects an accident, the transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV. At this time, the transmission processing unit 114 can use communication with the portable terminal PT based on the short-range wireless communication unit 130 to transmit the call identification information to the server device SV via the portable terminal PT, or can use communication based on the communication unit 120 to directly transmit the call identification information to the server device SV.

[0046] Therefore, in the present embodiment, even when the driver of the moving body M or the like leaves the moving body M when the operator of the server device SV makes a callback to the in-vehicle device 100, the operator of the server device SV can make a callback to the portable terminal PT carried by the driver of the moving body M or the like. As a result, in the present embodiment, the operator of the server device SV can make a call with the driver of the moving body M or the like, and can respond promptly in the event of an accident.

[0047] At this time, the call identification information transmitted by the transmission processing unit 114 may be the most recently acquired call identification information among the call identification information acquired by the call identification information acquisition processing unit 113. Thereby, the call identification information of the portable terminal PT carried by a person who is highly likely to be riding in the moving body M when an accident occurs is transmitted to the server device SV. As a result, the possibility that the operator of the server device SV can make a call with the driver of the moving body M or the like becomes higher.

[0048] In addition, if an accident is detected by the accident detection unit 111, the transmission processing unit 114 can also transmit the time when the call identification information is obtained together with the call identification information obtained by the call identification information acquisition processing unit 113. As a result, the operator of the server device SV can also learn the call identification information of the portable terminal carried by a person who is highly likely to be in the moving body M when an accident occurs. Consequently, the possibility for the operator of the server device SV to communicate with the driver of the moving body M or the like becomes higher.

[0049] Figure 4 FIG. is an example of the processing operation executed by the control unit 110 when an accident is detected by the accident detection unit 111. The call processing unit 112 makes a call to the call connection destination related to the server device SV (S401). The transmission processing unit 114 transmits the call identification information obtained by the call identification information acquisition processing unit 113 to the server device SV (S402).

[0050] <Timing of obtaining call identification information of the portable terminal PT>

[0051] The call identification information acquisition processing unit 113 can, for example, obtain the call identification information of the portable terminal PT from the portable terminal PT that has established a connection based on short-range wireless communication when the moving body starts. As a result, when starting to use the moving body M, the call identification information of the portable terminal PT carried by the person in the moving body M can be obtained. Consequently, the call identification information of the portable terminal PT carried by a person who is highly likely to be in the moving body M when an accident occurs can be transmitted to the server device SV.

[0052] The call identification information acquisition processing unit 113 can also obtain the call identification information of the portable terminal PT from the portable terminal PT that has established a connection based on short-range wireless communication when an accident is detected by the accident detection unit 111. As a result, the call identification information of the portable terminal PT carried by a person who is even more likely to be in the moving body M when an accident occurs can be transmitted to the server device.

[0053] The call identification information acquisition processing unit 113 can also obtain the call identification information of the portable terminal PT from the portable terminal PT that has established a connection based on short-range wireless communication at regular time intervals. As a result, the call identification information of the portable terminal PT carried by a person who is highly likely to be in the moving body M when an accident occurs can also be transmitted to the server device.

[0054] <Transmission of biological information>

[0055] As Figure 3As shown in the figure, the control unit 110 may further include a biological information acquisition processing unit 115. When the accident detection unit 111 detects an accident, the biological information acquisition processing unit 115 uses the communication based on the short-range wireless communication unit 130 to acquire the biological information of the person using the portable terminal PT from the portable terminal PT. At this time, if the accident detection unit 111 detects an accident, in addition to the call identification information acquired by the call identification information acquisition processing unit 113, the transmission processing unit 114 may also transmit the biological information acquired by the biological information acquisition unit 115 to the server device SV. Biological information includes, for example, heart rate and pulse.

[0056] Thus, the operator of the server device SV can know the biological information of the driver of the moving body M or the like, and can judge whether an emergency request is required.

[0057] <Transmission of accident information>

[0058] When the accident detection unit 111 detects an accident, the transmission processing unit 114 may also acquire accident information, which is information related to the accident, and transmit the acquired accident information in addition to the call identification information acquired by the call identification information acquisition processing unit 113. Accident information includes, for example, the speed, acceleration, position information of the moving body M, and the image captured by the imaging device provided on the moving body M.

[0059] Thus, the operator of the server device SV can obtain information about the accident that occurred in the moving body M.

[0060] The present invention has been described above by way of preferred embodiments of the present invention. Here, specific examples have been shown to illustrate the present invention, but various modifications and changes can be made to these specific examples without departing from the spirit and scope of the present invention described in the claims.

[0061] Reference numeral description

[0062] 100: Vehicle-mounted device; 110: Control unit; 111: Accident detection unit; 112: Call processing unit; 113: Call identification information acquisition processing unit; 114: Transmission processing unit; 115: Biological information acquisition processing unit; 120: Communication unit; 130: Short-range wireless communication unit; 140: Microphone; 150: Speaker.

Claims

1. An information processing device is provided in a moving body, wherein the information processing device has: a call identification information acquisition processing unit that acquires call identification information for a call using the portable terminal from the portable terminal using short-range wireless communication, where the call identification information is identification information for a call using the portable terminal; an accident detection unit that detects an accident of the moving body; and a transmission processing unit that, if an accident is detected by the accident detection unit, transmits the call identification information acquired by the call identification information acquisition processing unit to a server device.

2. The information processing device according to claim 1, wherein the call identification information transmitted by the transmission processing unit is the most recently acquired call identification information among the call identification information acquired by the call identification information acquisition processing unit.

3. The information processing device according to claim 1, wherein if an accident is detected by the accident detection unit, the transmission processing unit transmits the call identification information acquired by the call identification information acquisition processing unit and the time when the call identification information was acquired.

4. The information processing device according to any one of claims 1 to 3, wherein the call identification information acquisition processing unit acquires the call identification information of the portable terminal from the portable terminal that has established a connection based on short-range wireless communication when the moving body is started.

5. The information processing device according to any one of claims 1 to 3, wherein the call identification information acquisition processing unit acquires the call identification information of the portable terminal from the portable terminal that has established a connection based on short-range wireless communication when an accident is detected by the accident detection unit.

6. The information processing device according to any one of claims 1 to 3, wherein the call identification information acquisition processing unit acquires the call identification information of the portable terminal from the portable terminal that has established a connection based on short-range wireless communication at regular time intervals.

7. The information processing device according to claim 1, wherein the information processing device further has a biological information acquisition processing unit that, when an accident is detected by the accident detection unit, acquires the biological information of the person using the portable terminal from the portable terminal using short-range wireless communication, and if an accident is detected by the accident detection unit, the transmission processing unit transmits the call identification information acquired by the call identification information acquisition processing unit and the biological information acquired by the biological information acquisition unit to the server device.

8. The information processing device according to claim 1, wherein the information processing device further has a call processing unit that, if an accident is detected by the accident detection unit, makes a call to a call contact destination related to the server device.

9. The information processing device according to claim 1, wherein if an accident is detected by the accident detection unit, the transmission processing unit transmits accident information related to the accident and the call identification information acquired by the call identification information acquisition processing unit to the server device.

10. An information processing method, which is executed by an information processing device provided in a mobile body, wherein, the information processing method includes the following steps: a call identification information acquisition processing step of acquiring call identification information for a call using the portable terminal from the portable terminal by using short-range wireless communication, where the call identification information is identification information for a call using the portable terminal; an accident detection step of detecting an accident of the mobile body; and a transmission processing step of, if an accident is detected by the accident detection step, transmitting the call identification information acquired by the call identification information acquisition processing step to a server device.

11. An information processing program that causes a computer to execute the information processing method according to claim 10.

12. A storage medium that can be read by a computer and stores the information processing program according to claim 11.

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