Feedback method, device, equipment, storage medium and computer program product

Abstract

The embodiment of the invention provides a feedback method and device, equipment, a storage medium and a computer program product, and the method comprises the steps that a client displays a message notification interface which comprises an order notification message associated with a target order, the order notification message is obtained after the first object completes resource transfer for the target order by using the resource transfer equipment, displaying a feedback interface including a feedback content input area in response to a feedback triggering operation input for the order notification message, and obtaining feedback content input for the feedback content input area, sending the feedback content to the server; the server generates feedback information needing to be displayed on the resource transfer equipment according to the feedback content, and sends the feedback information to the resource transfer equipment; and the resource transfer equipment displays feedback information on a feedback information display interface, wherein the feedback information is used for prompting the second object to perform feedback processing. Through the embodiment of the invention, the feedback operation can be simplified, and the feedback efficiency is improved.

Description

Technical Field

[0001] This application relates to the field of computer technologies, and in particular, to a feedback method, a feedback device, a computer device, a computer-readable storage medium, and a computer program product. Background Art

[0002] With the development of computer, Internet, and terminal technologies, mobile payment has been widely applied in people's daily lives, bringing many conveniences. Mobile payment refers to a payment method using mobile devices.

[0003] Currently, after a user purchases a product in a store through mobile payment offline and finds a problem, the user can only feedback through the order to the payment platform, then query and obtain relevant information such as the store through the payment platform, and then manually obtain the social contact information of the relevant staff in the store. The user then manually feedbacks the problem to the relevant staff in the store through the social contact information. Such a feedback method is highly dependent on manual work and takes a long time, resulting in low feedback efficiency. Summary of the Invention

[0004] Embodiments of this application provide a feedback method, device, equipment, storage medium, and computer program product, which can simplify the feedback operation and improve the feedback efficiency.

[0005] On the one hand, embodiments of this application provide a feedback method, and the method includes:

[0006] Display a message notification interface, where the message notification interface includes an order notification message associated with a target order, and the order notification message is obtained after a first object completes resource transfer for the target order using a resource transfer device;

[0007] In response to a feedback trigger operation input for the order notification message, display a feedback interface, where the feedback interface includes a feedback content input area;

[0008] Obtain feedback content input for the feedback content input area;

[0009] Send the feedback content to a server, where the feedback content is used to instruct the server to generate feedback information that needs to be displayed on the resource transfer device according to the feedback content, and the feedback information is used to prompt a second object to perform feedback processing.

[0010] On the other hand, embodiments of this application provide another feedback method, and the method includes:

[0011] Receive the feedback information sent by the server. The feedback information is generated by the server according to the feedback content sent by the client. The feedback content is input for the feedback content input area included in the feedback interface. The feedback interface is displayed by the client in response to the feedback trigger operation input for the order notification message. The order notification message is included in the message notification interface and is associated with the target order. The order notification message is obtained by the first object after completing the resource transfer for the target order using the resource transfer device;

[0012] Display the feedback information on the feedback information display interface. The feedback information is used to prompt the second object to perform feedback processing.

[0013] On the one hand, an embodiment of the present application provides a feedback device, and the device includes:

[0014] A display unit, configured to display a message notification interface, where the message notification interface includes an order notification message associated with a target order. The order notification message is obtained by the first object after completing the resource transfer for the target order using the resource transfer device;

[0015] The display unit is further configured to display a feedback interface in response to a feedback trigger operation input for the order notification message. The feedback interface includes a feedback content input area;

[0016] A processing unit, configured to obtain the feedback content input for the feedback content input area;

[0017] A communication unit, configured to send the feedback content to the server. The feedback content is used to instruct the server to generate feedback information that needs to be displayed on the resource transfer device according to the feedback content. The feedback information is used to prompt the second object to perform feedback processing.

[0018] In an embodiment, the feedback content input area includes a voice-to-text control. The processing unit is specifically configured to:

[0019] In response to a trigger operation for the voice-to-text control, collect the input voice content, and convert the voice content into text content; determine the text content as the feedback content, or determine the voice content and the text content as the feedback content.

[0020] In an embodiment, the feedback content input area includes a voice collection control. The processing unit is specifically configured to:

[0021] In response to a trigger operation for the voice collection control, collect the input voice content, and determine the voice content as the feedback content; or,

[0022] Collect the input voice content in response to a trigger operation on the voice collection control, and convert the voice content into text content in response to a voice-to-text trigger operation on the voice content, determine the text content as the feedback content, or determine the voice content and the text content as the feedback content.

[0023] In one embodiment, the feedback content input area includes one or more of a text input area, a video upload control, and a picture upload control. The processing unit is specifically configured to perform one or more of the following steps:

[0024] Obtain the text content input in the text input area, and determine the text content as the feedback content;

[0025] In response to a trigger operation on the video upload control, obtain the uploaded video content, and determine the video content as the feedback content;

[0026] In response to a trigger operation on the picture upload control, obtain the uploaded picture content, and determine the picture content as the feedback content.

[0027] On the one hand, an embodiment of the present application provides another feedback device, and the device includes:

[0028] A communication unit, configured to receive feedback information sent by a server. The feedback information is generated by the server according to the feedback content sent by the client. The feedback content is input for a feedback content input area included in a feedback interface. The feedback interface is displayed by the client in response to a feedback trigger operation input for an order notification message. The order notification message is included in a message notification interface and is associated with a target order. The order notification message is obtained by a first object after completing resource transfer for the target order using a resource transfer device;

[0029] A display unit, configured to display the feedback information on a feedback information display interface. The feedback information is used to prompt a second object to perform feedback processing.

[0030] In one embodiment, the device further includes a processing unit;

[0031] The feedback information includes key content of the feedback content. The feedback information display interface further includes a details display control. The processing unit is configured to:

[0032] In response to a trigger operation on the details display control, trigger the display unit to display a details display interface, and the details display interface includes the feedback content.

[0033] In one embodiment, the processing unit is further configured to:

[0034] In response to a trigger operation on the detailed display control, trigger the display unit to display a verification information input interface; obtain the verification information input on the verification information input interface. If the input verification information passes the verification, trigger the display unit to display a detailed display interface.

[0035] In one embodiment, the feedback information display interface includes one or more of a text box and a picture box. The feedback information includes key content of the feedback content, and the key content includes one or more of key text content and key picture content. The display unit is specifically configured to perform one or more of the following steps:

[0036] Display the key text content in the text box of the feedback information display interface;

[0037] Display the key picture content in the picture box of the feedback information display interface.

[0038] In one embodiment, the processing unit is further configured to: if the current time has not reached the feedback information display time, wait until the time reaches the feedback information display time, and then trigger the display unit to display the feedback information on the feedback information display interface;

[0039] In one embodiment, the feedback information display interface is displayed in a target display area on the display screen.

[0040] In one embodiment, the detailed display interface further includes a resource quantity input area and a resource transfer control. The processing unit is further configured to:

[0041] If the feedback content involves resource transfer, obtain the quantity of resources to be transferred input in the resource quantity input area; in response to a trigger operation on the resource transfer control, trigger the communication unit to send resource transfer instruction information including the quantity of resources to be transferred to the server. The resource transfer instruction information is used to instruct the server to transfer resources to the first object according to the quantity of resources to be transferred.

[0042] In one embodiment, the detailed display interface further includes a feedback reply area. The processing unit is further configured to: if the feedback content involves a feedback reply, obtain the feedback reply content input in the feedback reply area; trigger the communication unit to send the feedback reply content to the server. The feedback reply content is used to instruct the server to send the feedback reply content to the client.

[0043] On the one hand, an embodiment of the present application provides a computer device, including: a processor, a communication interface, and a memory. The processor, the communication interface, and the memory are interconnected. Among them, the memory stores executable program code, and the processor is used to call the executable program code to implement the feedback method provided by the embodiment of the present application.

[0044] Correspondingly, an embodiment of the present application further provides a computer-readable storage medium. Computer instructions are stored in the computer-readable storage medium. When the computer instructions are run on a computer, the computer is enabled to implement the feedback method provided by the embodiment of the application.

[0045] Correspondingly, an embodiment of the present application further provides a computer program product. The computer program product includes a computer program or computer instructions. When the computer program or computer instructions are executed by a processor, the feedback method provided by the embodiment of the present application is implemented.

[0046] In the embodiment of the present application, after the first object completes resource transfer for the target order by using the resource transfer device, an order notification message associated with the target order will be pushed to the client corresponding to the first object for display. The order notification message displayed on the client is the main entry for communication between the client and the resource transfer device. If the first object finds a problem that needs to be feedback after the resource transfer is completed, a feedback trigger operation can be input for the order notification message to trigger the client to display a feedback interface including a feedback content input area. After the first object completes the input of the feedback content in the feedback content input area, the client sends the feedback content to the server; the server then generates feedback information that needs to be displayed on the resource transfer device according to the feedback content, and sends the feedback information to the resource transfer device; the resource transfer device displays the feedback information to prompt the second object to perform feedback processing. By adopting this method, after the first object inputs the feedback content that needs to be feedback through the client, the feedback information generated according to the feedback content can be pushed to the resource transfer device for display and feedback. Compared with the current feedback method that strongly relies on manual work, this method reduces and optimizes many manual processing steps, the feedback operation is more simplified and fast, the time consumption is short, and the feedback efficiency is higher. Such an effect will also improve the user's feedback experience. Description of the Drawings

[0047] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings required for use in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only some embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained according to these drawings without creative efforts.

[0048] Figure 1It is a schematic diagram of the architecture of a feedback system provided by an embodiment of the present application;

[0049] Figure 2 It is a schematic flowchart of a feedback method provided by an embodiment of the present application;

[0050] Figure 3 It is a schematic diagram of a message notification interface provided by an embodiment of the present application;

[0051] Figure 4 It is a schematic diagram of a feedback interface provided by an embodiment of the present application;

[0052] Figure 5 It is a schematic diagram of a feedback information display interface provided by an embodiment of the present application;

[0053] Figure 6 It is a schematic diagram of another feedback information display interface provided by an embodiment of the present application;

[0054] Figure 7 It is a schematic flowchart of a feedback method provided by another embodiment of the present application;

[0055] Figure 8 It is a schematic diagram of the structure including various devices provided by an exemplary embodiment of the present application;

[0056] Figure 9 It is a schematic diagram of the structure of a feedback device provided by an embodiment of the present application;

[0057] Figure 10 It is a schematic diagram of the structure of a computer device provided by an embodiment of the present application. Detailed implementation manners

[0058] Next, the technical solutions in the embodiments of the present application will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present application without creative efforts shall fall within the protection scope of the present application.

[0059] The embodiments of the present application provide a feedback method to simplify the feedback operation and improve the feedback efficiency. The feedback method provided by the embodiments of the present application can be applicable to Figure 1 the feedback system shown in the figure. The feedback system includes: a client 11, a resource transfer device 12, and a server 13. The client 11 and the resource transfer device 12 are respectively connected to the server 13 through a network.

[0060] The client 11 can be a resource transfer application configured on a user device (such as a smart phone, etc.). Hereinafter, this resource transfer application is taken as a payment application for illustration, and hereinafter it is referred to as the first payment application. The resource transfer device 12 includes a display device 121 and a resource transfer identification device 122. The display device 121 can be a computer device configured with a display screen, and a second payment application associated with the first payment application is configured on the display device 121. The first payment application can be a payment application that supports multiple mobile payment methods, and the second payment application can be a payment application corresponding to a certain mobile payment method among the multiple mobile payment methods. For example, the multiple mobile payment methods can include palm brushing payment, face brushing payment, password payment, fingerprint payment, etc., and the second payment application can be a payment application corresponding to palm brushing payment or face brushing payment.

[0061] The resource transfer identification device 122 is connected to the display device 121. Hereinafter, this resource transfer identification device 122 is taken as a payment identification device for illustration. The payment identification device is an external payment identification device of the display device 121 (or the second payment application configured on the display device 121), and the payment identification device matches the second payment application configured on the display device 121. For example, if the second payment application is a palm brushing payment application, the payment identification device is a palm brushing payment identification device; and for another example, if the second payment application is a face brushing payment application, the payment identification device is a face brushing payment identification device.

[0062] The server 13 can be a backend server of the client 11 and the resource transfer device 12, or in other words, the server 13 can be a backend server of the resource transfer application (such as the first payment application) configured on the user device and the resource transfer application (such as the second payment application associated with the first payment application) configured on the display device 121.

[0063] In a feasible implementation manner, the backend server can be an independent physical server, or a server cluster or distributed system composed of multiple physical servers, or a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, CDN, as well as big data and artificial intelligence platforms. The user device can be a mobile device such as a smart phone, a tablet computer, a smart voice interaction device, a wearable device, etc. The display device included in the resource transfer device can be a terminal device such as a laptop computer or a desktop computer.

[0064] The main idea of the feedback method provided by the embodiments of this application is as follows:

[0065] When a first object (such as a user) purchases a product at an offline store, a product order (hereinafter referred to as the target order) will be generated with the offline store. The first object needs to transfer resources (or make a payment) to the store for the target order before taking away the corresponding product. The first object can use the resource transfer device 12 in the store to transfer resources. For example, the first object can use the palm-sweeping payment recognition device in the store to make a palm-sweeping payment. After the first object completes the resource transfer for the target order using the resource transfer device 12, the server 13 will push an order notification message associated with the target order to the client 11 corresponding to the first object for display. The order notification message displayed on the client 11 is the main entry for the client 11 to communicate with the resource transfer device 12. If the first object finds a problem that needs to be reported (such as an abnormality in the quantity of the transferred resources) after the resource transfer is completed and the first object leaves the store, the first object can input a feedback trigger operation for the order notification message displayed on the client 11. The client 11 responds to the feedback trigger operation and displays a feedback interface including a feedback content input area. After the first object completes the input of the feedback content in the feedback content input area, the client 11 sends the feedback content to the server 13. The server 13 then generates feedback information that needs to be displayed on the resource transfer device 12 based on the feedback content and sends the feedback information to the resource transfer device 12. The resource transfer device 12 displays the feedback information on its display device 121 to prompt a second object (such as a relevant staff member in the store) to handle the feedback. Using the above feedback method, after the first object inputs the feedback content that needs to be reported through the client, the feedback information generated based on the feedback content can be pushed to the resource transfer device for display and feedback. Compared with the current feedback method that strongly relies on manual work, this method reduces and optimizes many manual processing steps, the feedback operation is more simplified and fast, the time-consuming is short, and the feedback efficiency is higher. Such an effect will also improve the user's feedback experience.

[0066] The above briefly introduces the feedback method provided by the embodiments of the present application. Next, the specific implementation manner of this feedback method will be elaborated in detail.

[0067] Please refer to Figure 2 , Figure 2 which is a schematic flowchart of a feedback method provided by an embodiment of the present application. The feedback method described in the embodiments of the present application can be jointly implemented by the client, the resource transfer device, and the server in the above feedback system. The feedback method includes but is not limited to the following steps:

[0068] S201. The client displays a message notification interface, and the message notification interface includes an order notification message associated with the target order, and the order notification message is obtained after the first object completes the resource transfer for the target order using the resource transfer device.

[0069] When a first object (such as a user) purchases a product at an offline store, a product order, i.e., a target order, will be generated with the offline store. The first object needs to transfer resources (or make a payment) to the store for the target order before taking away the corresponding product. The first object can use the resource transfer device in the store for resource transfer. For example, the first object can use the palm-sweeping payment recognition device in the store for palm-sweeping payment. After the first object completes the resource transfer for the target order using the resource transfer device, the server will push an order notification message associated with the target order to the client corresponding to the first object. After receiving the order notification message, the client will display the order notification message on the message notification interface.

[0070] The order notification message may include one or more of the following information: order ID (identifier), store ID, merchant ID of the merchant to which the store belongs, device ID of the resource transfer device, order information, object information of the first object, and so on. The order information may include one or more of the following information: product information of the products involved in the order, resource information of the total resources involved in the order, time information for completing the resource transfer for the order, resource transfer method, and so on. The product information may include one or more of the following information: product name, product quantity, unit resource quantity of the product, and so on. The resource information may include resource category and resource transfer quantity. The object information may include the social account of the first object, resource account (such as a payment account), and so on.

[0071] For example, please refer to Figure 3 , Figure 3 which is a schematic diagram of a message notification interface provided by an embodiment of this application. As Figure 3 shown, the order notification message displayed on the message notification interface includes a series of information such as order ID, store ID, resource transfer quantity, product information involved in the order (including product name, quantity, unit resource quantity), resource transfer method, and resource transfer time.

[0072] Displaying the order information when displaying the order notification message allows the first object (such as a user) to check whether there is any abnormality in the order according to the order information. For example, based on the quantity and unit resource quantity of each product involved in the order, determine whether the resource transfer quantity transferred for the order is incorrect.

[0073] In a feasible implementation, after the server obtains the order information of the target order, it can automatically check whether the order is abnormal according to the order information. For example, according to the quantity and unit resource quantity of each product involved in the order, it is judged whether the resource transfer quantity transferred for the order is incorrect. If it is determined that the order is abnormal, the order notification message sent by the server to the client may further include an order abnormality prompt message. The order abnormality prompt message can be displayed on the message notification interface in the form of text prompt, such as displaying the text "Order Abnormal" on the message notification interface. The order abnormality prompt message can also be displayed on the message notification interface in the form of color prompt, such as displaying the order notification message determined to be an abnormal order in "red" font on the message notification interface, while displaying the order notification message determined to be a normal order in "black" font. By adopting this method, the purpose of prompting the user can be achieved, so that the user can timely learn that the order is abnormal and can give feedback in a timely manner.

[0074] It should be noted that the interface content of the message notification interface can be obtained by the client from the server.

[0075] S202. The client displays a feedback interface in response to a feedback trigger operation input for the order notification message, and the feedback interface includes a feedback content input area.

[0076] In the embodiment of the present application, the order notification message displayed on the client is the main entry for the client to communicate with the resource transfer device. If the first object finds a problem that needs to be feedback (for example, the quantity of the transferred resources is abnormal, asks whether the lost items are left in the store, the product is abnormal, etc.) after the resource transfer is completed and leaves the store, a feedback trigger operation can be input for the order notification message displayed on the client, and the client responds to the feedback trigger operation to display a feedback interface including a feedback content input area.

[0077] In a feasible implementation, as Figure 3 shown, the message notification interface may further include a feedback control 30 associated with the order notification message. When the client detects a trigger operation (such as a click operation) for the feedback control 30, it determines that a feedback trigger operation input for the order notification message is detected, and responds to the feedback trigger operation to display a feedback interface including a feedback content input area.

[0078] In a feasible implementation, the feedback interface may further include associated information associated with the target order filled in by default, and the associated information may include all or part of the information in the order notification message. For example, the associated information may include an order ID, a store ID, all or part of the order information, etc.

[0079] For example, please refer to Figure 4 ,Figure 4 A schematic diagram of a feedback interface provided by an embodiment of the present application. As Figure 4 shown, in addition to including a feedback content input area 41, the feedback interface may further include an order associated information area 40. The order associated information area may include a series of associated information related to the target order, such as a store ID, an order ID, a resource transfer quantity, and product information involved in the order (including a product name, a quantity, and a unit resource quantity).

[0080] It should be noted that the initial interface content of the feedback interface may be obtained by the client from the server.

[0081] S203. The client obtains the feedback content input into the feedback content input area.

[0082] In an embodiment of the present application, the feedback content input into the feedback content input area may include one or more of the following: text content, voice content, video content (the video content may or may not include audio content), and picture content. The feedback content may be used to express the problems that a first object (such as a user) needs to feedback. For example, the quantity of transferred resources is abnormal, asking whether the lost item is left in the store, the product is abnormal (such as having a quality problem), and so on. In a feasible implementation manner, the feedback content may also be used to express the solution methods that the first object (such as a user) wants. For example, refunding the overcharged resource quantity (such as a refund), refunding the resource quantity corresponding to the abnormal product, informing whether the lost item is left in the store, and so on.

[0083] In one embodiment, the feedback content input area may include a voice-to-text control. When the client detects a trigger operation such as a click or a long press on the voice-to-text control, in response to the trigger operation, the input voice content is collected and converted into text content, so that one-key collection of voice and voice-to-text conversion can be realized, and the operation is simple and efficient. The converted text content may be determined as the feedback content, or the collected voice content and the converted text content may be determined as the feedback content. For example, as Figure 4As shown, the feedback content input area 41 includes a speech-to-text control 412. When a click or long press operation on the speech-to-text control 412 is detected, it is determined that a trigger operation on the speech-to-text control is detected. In a feasible implementation, after the speech collection is completed, a speech icon can be displayed in the area corresponding to the speech-to-text control. When a trigger operation on the speech icon is detected, the speech can be played so that the user can check whether the speech content is incorrect. After the speech content is converted into text content, the text content can be displayed in the area corresponding to the speech-to-text control so that the user can check whether the converted text content is incorrect and can support the user to modify the text content; or, the text content can be displayed in the text input area included in the feedback content input area, such as Figure 4 the text input area 411 in

[0084] In another embodiment, the feedback content input area may include a speech collection control. When the client detects a trigger operation on the speech collection control, in response to the trigger operation, the input speech content is collected, and the collected speech content can be determined as the feedback content. Or, when the client detects a trigger operation on the speech collection control, in response to the trigger operation, the input speech content is collected, and in response to a speech-to-text trigger operation on the speech content, the speech content is converted into text content, and the converted text content can be determined as the feedback content, or the collected speech content and the converted text content are determined as the feedback content. In a feasible implementation, after the speech collection is completed, a speech icon can be displayed in the area corresponding to the speech collection control. When a trigger operation such as a click on the speech icon is detected, the speech can be played so that the user can check whether the speech content is incorrect. A text-to-speech control associated with the speech icon can be displayed in the area corresponding to the speech collection control. When a trigger operation such as a click on the text-to-speech control is detected, a speech-to-text operation is performed. It can also be that when a trigger operation such as a long press on the speech icon is detected, a text-to-speech control associated with the speech icon is displayed on the feedback interface. When a trigger operation such as a click on the text-to-speech control is detected, a speech-to-text operation is performed. Similarly, after the speech content is converted into text content, the text content can be displayed in the area corresponding to the speech-to-text control so that the user can check whether the converted text content is incorrect and can support the user to modify the text content; or, the text content can be displayed in the text input area included in the feedback content input area, such as Figure 4 the text input area 411 in

[0085] It should be noted that the operation of converting speech to text can be performed by the client, or the client can send the speech content to the server for the server to perform.

[0086] In one embodiment, the feedback content input area may include a text input area. The client obtains the text content input for the text input area and determines the text content input for the text input area as the feedback content. For example, as Figure 4 shown, the feedback content input area 41 includes a text input area 411, and text content can be directly input in the text input area 411.

[0087] In one embodiment, the feedback content input area may include a video upload control. When the client detects a trigger operation such as a click or a long press on the video upload control, in response to the trigger operation, it obtains the uploaded video content and determines the uploaded video content as the feedback content. The uploaded video content can be a pre-shot video content selected from the video library, or can be obtained by invoking the shooting device of the user device to shoot a video when the trigger operation is detected. After the video content is successfully uploaded, a thumbnail or a preview video of the uploaded video content can be displayed in the area corresponding to the video upload control. For example, if the problem to be feedback is: asking whether the lost item is left in the store or the product has an abnormality, the uploaded video content can be the video content shot for the lost item or the abnormal product.

[0088] In one embodiment, the feedback content input area may include a picture upload control. When the client detects a trigger operation such as a click or a long press on the picture upload control, in response to the trigger operation, it obtains the uploaded picture content and determines the uploaded picture content as the feedback content. The uploaded picture content can be a pre-shot picture selected from the picture library, or can be obtained by invoking the shooting device of the user device to take a picture when the trigger operation is detected. After the picture content is successfully uploaded, the uploaded picture content or a thumbnail of the uploaded picture content can be displayed in the area corresponding to the picture upload control. For example, if the problem to be feedback is any one of the following: the quantity of the transferred resources is abnormal, asking whether the lost item is left in the store, the product has an abnormality (such as a quality problem), the uploaded picture content can be: a screenshot of the order notification message associated with the target order displayed in the message notification interface (as Figure 3 shown, the total price of products A and B is 200 yuan, but the actual payment is 210 yuan, and this screenshot can reflect an overpayment of 10 yuan), the picture content shot for the lost item, or the picture content shot for the abnormal product.

[0089] It should be noted that the above video upload control and picture upload control can be different controls in the feedback content input area, or the above video upload control and picture upload control can be set as one control, such as Figure 4 shown by the "Picture / Video Upload" control 413 in

[0090] S204. The client sends the feedback content to the server.

[0091] In the embodiment of the present application, the feedback content sent to the server is used to instruct the server to generate feedback information that needs to be displayed on the resource transfer device according to the feedback content.

[0092] Correspondingly, the server receives the feedback content sent by the client.

[0093] S205. The server generates feedback information that needs to be displayed on the resource transfer device according to the feedback content.

[0094] In one embodiment, the feedback information that needs to be displayed on the resource transfer device generated by the server according to the feedback content includes all the feedback content. In a feasible implementation manner, in addition to including all the feedback content, the feedback information may further include one or more of the following information: order ID, all or part of the order information, object information of the first object, and so on.

[0095] In another embodiment, the server can extract the key content of the feedback content. For example, if the feedback content includes text content, the key text content can be extracted from the text content, which can be obtained by removing the unnecessary content in the text content, or by summarizing the text content. For another example, if the feedback content includes picture content or video content, the key picture content can be determined according to the picture content, or the key picture content can be selected from the video content. The server can determine the feedback information that needs to be displayed on the resource transfer device according to the key content, and the feedback information includes the key content. For another example, if the feedback content includes voice content, the voice content can be converted into text content, and the key text content can be extracted from the text content. In a feasible implementation manner, in addition to including the key content, the feedback information may further include one or more of the following information: order ID, all or part of the order information, object information of the first object, and so on.

[0096] S206. The server sends the feedback information to the resource transfer device.

[0097] Correspondingly, the resource transfer device receives the feedback information sent by the server.

[0098] S207. The resource transfer device displays the feedback information on the feedback information display interface, and the feedback information is used to prompt the second object to perform feedback processing.

[0099] In the embodiment of the present application, the resource transfer device displays the feedback information display interface on the display device it includes, and displays the feedback information on the feedback information display interface. The feedback information is used to prompt the second object to perform feedback processing. The second object may be, for example, the relevant staff of the store.

[0100] In one embodiment, after the resource transfer device receives the feedback information sent by the server, it determines whether the current time has reached the feedback information display time; if the current time has reached the feedback information display time, it displays the feedback information on the feedback information display interface; if the current time has not reached the feedback information display time, it waits for a period of time until the time reaches the feedback information display time, and then displays the feedback information on the feedback information display interface. Among them, the feedback information display time can be set by the second object on the resource transfer device. In this way, the display time of the feedback information can be set according to needs or habits, so that the feedback information can be displayed when it is convenient for the second object to view the feedback information. Moreover, displaying the feedback information according to the set feedback information display time can reduce the impact on the work of the second object (such as affecting the viewing of information about products purchased by customers) or reduce the impact on store customers (such as occupying network speed and affecting the payment efficiency of store customers) compared with displaying the feedback information in real time.

[0101] In other feasible embodiments, after the server generates the feedback information, it determines whether the current time has reached the feedback information display time. If so, it immediately sends the feedback information to the resource transfer device; otherwise, it waits for a period of time until the time reaches the feedback information display time, and then sends the feedback information to the resource transfer device. After receiving the feedback information, the resource transfer device immediately displays the feedback information on the feedback information display interface.

[0102] In a feasible embodiment, after the resource transfer device receives the feedback information sent by the server, it can display a message notification on the display screen (which can be displayed in the form of an icon or a pop-up window, etc.). When a trigger operation for the message notification is detected, it displays the feedback information display interface and displays the feedback information on the feedback information display interface.

[0103] In a feasible embodiment, the feedback information display interface can be a target display area displayed on the display screen. The position information of the target display area can be set by the second object on the resource transfer device. In this way, the feedback information display interface can be displayed in the corresponding display area according to needs or habits, so as to facilitate the second object to view the feedback information.

[0104] In an embodiment of the present application, if the feedback information includes all the feedback content, the feedback information display interface includes content display areas for various types of feedback content, and the corresponding types of feedback content are displayed in the corresponding content display areas. For example, please refer to Figure 5 , Figure 5 which is a schematic diagram of a feedback information display interface provided by an embodiment of the present application. As Figure 5 shown, the feedback information display interface 50 includes a text content display area 51, a picture content display area 52, and a video content display area 53, which are respectively used to display the text content, picture content, and video content included in the feedback content. If the feedback information further includes order information, object information of a first object, etc., the feedback information display interface 50 may further include an order information display area 54 for displaying order information, an object information display area 55 for displaying object information, etc. Among them, to protect user privacy, it may be that the complete content of the object information is not displayed, but the object information is masked and then displayed. For example, as Figure 5 shown in 55, some information in the object information can be replaced with * for display. It should be noted that if the feedback content further includes voice content, the feedback information display interface may further include a voice content display area for displaying the voice content. For video content or voice content, a video icon of the video content or a voice icon of the voice content may be displayed in the corresponding display area, and when a trigger operation for the video icon or the voice icon is detected, the corresponding video content and voice content are played.

[0105] If the feedback information does not include all the feedback content, but includes key content of the feedback content, and the key content includes one or more of key text content and key picture content, the feedback information display interface includes one or more of a text box and a picture box. When the feedback information is displayed on the feedback information display interface, the key text content included in the feedback information may be displayed in the text box on the feedback information display interface, and / or the key picture content included in the feedback information may be displayed in the picture box on the feedback information display interface. For example, please refer to Figure 6 , Figure 6 which is a schematic diagram of another feedback information display interface provided by an embodiment of the present application. As Figure 6 shown, the feedback information display interface 60 includes a text box 61 and a picture box 62, which are respectively used to display the key text content and key picture content included in the feedback information. Similarly, if the feedback information further includes order information and object information of a first object, the feedback information display interface may further include an order information display area and an object information display area.

[0106] In a feasible embodiment, if the feedback information does not include all the feedback content but includes the key content of the feedback content, the feedback information display interface may further include a details display control, such as Figure 6 the "View Details" control shown in 63. After the resource transfer device displays the feedback information on the feedback information display interface, it can respond to the trigger operation on the details display control and display a details display interface, which may include all the feedback content.

[0107] In one implementation, when the resource transfer device detects a trigger operation such as a click or a long press on the details display control, it may directly display a details display page including the feedback content in response to the trigger operation. In another implementation, when the resource transfer device detects a trigger operation such as a click or a long press on the details display control, it may display a verification information input interface in response to the trigger operation, obtain the verification information (such as password information, fingerprint information, etc.) input for the verification information input interface. If the input verification information passes the verification, the details display interface is then displayed. Among them, the verification information can be set by the second object on the resource transfer device itself. The details display interface may include a content display area for various types of feedback content, and display the corresponding type of feedback content in the corresponding content display area. For example, the details display interface may be as shown in Figure 5 the interface shown. If the feedback information further includes order information, object information of the first object, etc., the details display interface may further include an order information display area for displaying order information, an object information display area for displaying object information, etc.

[0108] In a feasible implementation, the details display interface may further include a resource quantity input area and a resource transfer control. If the feedback content reflects that there is an abnormality in the quantity of resources transferred for a target order, or the feedback content reflects that there is an abnormality in the product involved in the target order, etc., which involves resource transfer (such as resource return), after the second object determines that there is a corresponding problem based on the feedback information, the second object can input the quantity of resources to be transferred (i.e., the quantity of resources to be returned) for the resource quantity input area and trigger the resource transfer control to perform resource transfer. After the resource transfer device obtains the quantity of resources to be transferred input for the resource quantity input area and detects the trigger operation on the resource transfer control, it sends resource transfer indication information including the quantity of resources to be transferred to the server. The server then transfers resources to the first object (or the account of the first object) according to the quantity of resources to be transferred. In this way, online feedback processing can be realized, without the need for users to go to the store for offline processing, and the feedback processing efficiency is higher and the experience is better.

[0109] In feasible embodiments, the detailed display interface may further include a feedback response area. If the feedback content is about, for example, asking whether a lost item is left in the store or there is no problem as described in the feedback content, etc., which involves situations where feedback responses are required, the second entity can enter a response content for the feedback content in the feedback response area. After the resource transfer device obtains the feedback response content entered in the feedback response area, it sends the feedback response content to the server; the server sends the feedback response content to the client; and the client displays the response content on the display interface. In this way, online feedback processing can be achieved, and users can perform subsequent processing based on the feedback response content, which helps to avoid ineffective processing by users. Among them, the feedback response content may include one or more of the following: text content, voice content, video content, picture content, and so on.

[0110] It should be noted that if the feedback information includes all the feedback content, the feedback information display interface may also include a resource quantity input area, a resource transfer control, and a feedback response area. The second entity can perform feedback processing on the feedback information based on the feedback information display interface. The specific feedback processing method can refer to the above description and will not be elaborated here.

[0111] In other feasible embodiments, the server can generate information that needs to be displayed on the client of a platform (such as a payment platform) according to the feedback information, and send the information to the platform client, facilitating the platform customer service to view the information and synchronously intervene in the feedback processing when necessary.

[0112] In other feasible embodiments, the feedback interface may further include an option for platform customer service to intervene. If the user selects this option, the server will execute the steps of generating information that needs to be displayed on the client of a platform (such as a payment platform) according to the feedback information, and sending the information to the platform client. Otherwise, these steps will not be executed.

[0113] By using the feedback method provided in the embodiments of the present application, after the first entity (such as a user) inputs the feedback content that needs to be feedback through the client, the feedback information generated according to the feedback content can be pushed to the resource transfer device for display and feedback. Compared with the current feedback method that strongly relies on manual work, this method reduces and optimizes many manual processing steps. The feedback operation is more simplified and faster, with a short time consumption and higher feedback efficiency, and such an effect will also improve the user's feedback experience. In addition, when the resource transfer device displays the feedback information (or feedback content), it also displays relevant areas or controls for the second entity (such as store-related staff) to perform feedback processing. Based on this, the second entity can achieve online feedback processing with higher feedback processing efficiency and better experience.

[0114] It should be noted that the basic interface content (such as the position and shape of the text box in the interface, etc.) and display settings (such as font, font size, text color, etc.) of the various interfaces involved in the embodiments of the present application can be based on a pre-set interface template or can be user-defined settings. When the interface is displayed, the content to be displayed is displayed in the corresponding area according to the corresponding settings.

[0115] It can be understood that in the specific implementation of this application, it involves order notification messages, information involved in resource transfer, feedback content, feedback information and other related data. When the embodiment of this application is applied to specific products or technologies, it is necessary to obtain user permission or consent, and the collection, use and processing of relevant data need to comply with relevant regulations and standards in relevant regions.

[0116] In order to better understand the feedback method provided in the embodiment of the present application, the feedback method is introduced below by taking the resource transfer device as a palm-swipe device (or a palm-swipe payment device) and the application scenario as a palm-swipe payment scenario as an example:

[0117] The key point of this feedback method is that by giving full play to the value of the screen of the palm-swiping device, combined with the order notification message pushed to the user's device (or client) for display after the user pays for the order on the palm-swiping device in the offline store, as the associated main entrance, if the user completes the palm-swiping payment and leaves the store, if there is a problem that needs feedback (for example, the number of transferred resources is abnormal, asking whether the lost items are left in the store, the product is abnormal, etc.), the feedback interface can be called up through the order notification message, and the feedback content (such as text content, picture content, video content, voice content, voice-to-text, etc.) can be further entered according to the template content in the feedback interface. The user's device uploads the feedback content to the server (or application backend service), and the server generates feedback information that needs to be displayed on the palm-swiping device based on the feedback content uploaded by the user. The feedback information can also be generated in combination with the order information and the feedback content. The server pushes the feedback information template to the palm-swiping device for display to prompt the store's relevant staff to handle the feedback. Among them, the palm-swiping device is implemented using palm recognition technology. Palm recognition is a technology that exchanges identity information through palm multimedia information. The palm-swiping payment recognition device included in the palm-swiping device can be configured with a 3D camera. The 3D camera is similar to the traditional camera and has added live-related software and hardware, including a depth camera and an infrared camera, etc.

[0118] See also Figure 7 and Figure 8 , Figure 7 A flowchart of another feedback method provided in an embodiment of the present application is shown below. Figure 8 The schematic diagram of the structure of various devices provided as an example in the embodiment of the present application.Figure 7 and Figure 8 As shown in Figure 8 , the core process and technical key points of the feedback method provided by the embodiments of the present application are as follows;

[0119] 1. The user device logs in to the payment application. After logging in to the payment application, the user device will establish a long connection with the server, and the long connection is used to receive information push. Technically, it can be implemented in the following ways:

[0120] (1) Establishing a connection: Use Socket technology to establish a connection between the user device (or the client) and the server. You can choose the TCP (Transmission Control Protocol) or UDP (User Datagram Protocol) protocol.

[0121] (2) Heartbeat detection: To ensure the reliability of the connection, the user device and the server need to send heartbeat packets regularly for detection. If no heartbeat packet is received for a long time, the connection will be considered disconnected.

[0122] (3) Data transmission: The user device and the server can achieve real-time data transmission through the connection. You can choose text protocol or binary protocol, etc. for data encoding and decoding.

[0123] (4) Disconnecting the connection: When the user device or the server needs to disconnect the connection, it needs to send a disconnection request and wait for the other party to confirm the disconnection.

[0124] (5) Exception handling: The network long connection component needs to handle various exception situations, such as network fluctuations, connection timeouts, packet losses, etc., to ensure the stability and reliability of the connection.

[0125] (6) Long connection pool: To improve the reuse rate and efficiency of the connection, long connection pool technology can be used to cache multiple long connections in the connection pool, take them out from the connection pool when in use, and put them back into the connection pool after use.

[0126] 2. The payment application has an IM module, a mini-program module, a network module, and so on.

[0127] The payment application has social functions (such as instant messaging functions). The IM module is the session list module, and one of its items is the message notification ITEM, including the order notification message pushed to the user device after successful payment using the payment application. In the order notification message, it includes the order ID, merchant ID, store ID, order information, etc. Subsequently, information such as the merchant and store corresponding to the order can be queried according to the corresponding ID.

[0128] The applet module mainly refers to the module used to pull the exception template (or feedback interface template) and provide users with the function to fill in feedback content. When the user clicks on the exception feedback for the order notification message in the IM module and jumps to the applet for template content filling, relevant information such as order information and store information will be filled in by default. At the same time, users are supported to upload custom content, mainly voice, video, pictures, or voice-to-text, etc., and upload it through the network module.

[0129] The network module architecture for highly available audio and video upload can be technically implemented in the following ways:

[0130] (1) Used to distribute the audio and video upload requests from the user device side (or client side) to multiple upload service nodes, thereby improving the availability and throughput of the entire system.

[0131] (2) Deploy a set of services on multiple physical servers, responsible for receiving audio and video upload requests and storing the audio and video data in a distributed storage system.

[0132] (3) Use a distributed storage system to store audio and video data, which can adopt a distributed file system or an object storage system to provide high availability and scalability.

[0133] Voice-to-text can be technically implemented in the following ways:

[0134] (1) Preprocess the voice signal, including removing noise, reducing the sampling rate, enhancing the voice signal, etc.

[0135] (2) Convert the preprocessed voice signal into a sequence of feature vectors, and technologies such as MFCC (Mel Frequency Cepstral Coefficients) can be adopted.

[0136] (3) Use a speech recognition model to recognize the sequence of feature vectors. Usually, a speech recognition model based on deep learning is adopted, such as CNN (Convolutional Neural Network), RNN (Recurrent Neural Network), and CTC (Connectionist Temporal Classification), etc. Then post-process the speech recognition results, including phoneme mapping, language model correction, error correction, etc., to improve the recognition accuracy. Finally, output the text result.

[0137] 3. The palm-sweeping device runs a palm-sweeping APP (or palm-sweeping payment application), which mainly includes a palm-sweeping recognition module and a user feedback module.

[0138] Palm collection and recognition can be technically achieved in the following ways: The palm-sweeping APP calls a 3D camera to collect the current palm streaming media data of the user. After obtaining the streaming media, the palm-sweeping device side optimizes the streaming media. The optimization is to select the optimal palm picture through comprehensive evaluation of coefficient indicators such as palm size, angle, image contrast, image brightness and clarity, etc.

[0139] The user feedback module is mainly used to carry out the functions related to message display on the palm-sweeping device side after receiving feedback from the user. It mainly includes a mask module, an information display module, a details page module, and a settings module.

[0140] Mask module. When receiving feedback information, since the palm-sweeping device is a public device, it is necessary to mask the user's relevant information, including: displaying the nickname with asterisks, and performing Gaussian blur processing on the avatar, etc.

[0141] Information display module and details page module. Modules that display the core information of user feedback through floating windows, avoiding excessive display of user feedback information on public devices and causing privacy leakage. The details page can only support store-related staff to enter. After clicking to view the details, it is necessary to further enter the verification information (such as password) preset by the store-related staff for the store's palm-sweeping device to view the details.

[0142] Settings module. The settings module can also only support store-related staff to enter. For example: after long-pressing the floating window, it is necessary to further enter the verification information (such as password) preset by the store-related staff for the store's palm-sweeping device to enter the settings. Store-related staff can set the display time, position, etc. of the feedback information to avoid interference with other palm-sweeping users' palm-sweeping payments.

[0143] The floating window technical solution can be achieved in the following ways: Create a custom floating window view that contains a text box and an image box for displaying brief text and pictures. And necessary permissions can be added, such as floating window permission, storage permission, etc. Add the floating window view to the Window Manager to display the floating window at any position in the application.

[0144] The technical solution for feedback information password setting management and resetting can be implemented in the following ways: Create a password manager for managing the setting, verification, and resetting operations of the feedback information password, and define the interfaces for password setting, verification, and resetting, including operations such as setting passwords, verifying passwords, and resetting passwords. In the password manager, SharedPreferences (a lightweight storage class on the Android platform used to save some common configurations of the application) or other persistent methods can be used to save the set password locally for verification when the application is opened next time. At the same time, use a secure encryption algorithm to encrypt and decrypt the password to protect the privacy and security of users.

[0145] It should be noted that the execution subject for implementing each step in the above method embodiments can be composed of hardware, software, or a combination of both.

[0146] Please refer to Figure 9 , Figure 9 which is a schematic structural diagram of a feedback device provided in an embodiment of the present application. In one embodiment, the feedback device described in the embodiment of the present application can be corresponding to the client described above, or corresponding to the user device that configures the client described above. The device includes:

[0147] A display unit 901 for displaying a message notification interface, where the message notification interface includes an order notification message associated with a target order, and the order notification message is obtained by a first object after completing resource transfer for the target order using a resource transfer device;

[0148] The display unit 901 is further configured to display a feedback interface in response to a feedback trigger operation input for the order notification message, and the feedback interface includes a feedback content input area;

[0149] A processing unit 902 for obtaining the feedback content input for the feedback content input area;

[0150] A communication unit 903 for sending the feedback content to a server, where the feedback content is used to instruct the server to generate feedback information that needs to be displayed on the resource transfer device according to the feedback content, and the feedback information is used to prompt a second object to perform feedback processing.

[0151] In one embodiment, the feedback content input area includes a voice-to-text control, and the processing unit 902 is specifically configured to:

[0152] In response to a trigger operation on the speech-to-text control, collect the input speech content and convert the speech content into text content; determine the text content as the feedback content, or determine the speech content and the text content as the feedback content.

[0153] In one embodiment, the feedback content input area includes a speech collection control, and the processing unit 902 is specifically configured to:

[0154] In response to a trigger operation on the speech collection control, collect the input speech content and determine the speech content as the feedback content; or,

[0155] In response to a trigger operation on the speech collection control, collect the input speech content, and in response to a speech-to-text trigger operation on the speech content, convert the speech content into text content, and determine the text content as the feedback content, or determine the speech content and the text content as the feedback content.

[0156] In one embodiment, the feedback content input area includes one or more of a text input area, a video upload control, and a picture upload control, and the processing unit 902 is specifically configured to perform one or more of the following steps:

[0157] Obtain the text content input to the text input area and determine the text content as the feedback content;

[0158] In response to a trigger operation on the video upload control, obtain the uploaded video content and determine the video content as the feedback content;

[0159] In response to a trigger operation on the picture upload control, obtain the uploaded picture content and determine the picture content as the feedback content.

[0160] In another embodiment, the feedback device described in the embodiments of the present application may be a resource transfer device corresponding to the foregoing, and the device includes:

[0161] A communication unit 903, configured to receive feedback information sent by a server, where the feedback information is generated by the server according to feedback content sent by a client, the feedback content is input to a feedback content input area included in a feedback interface, the feedback interface is displayed by the client in response to a feedback trigger operation on an order notification message, the order notification message is included in a message notification interface and is associated with a target order, and the order notification message is obtained by a first object after completing resource transfer for the target order using the resource transfer device;

[0162] A display unit 901 is configured to display the feedback information on a feedback information display interface, where the feedback information is used to prompt a second object to perform feedback processing.

[0163] In one embodiment, the feedback device further includes a processing unit 902;

[0164] The feedback information includes key content of the feedback content, and the feedback information display interface further includes a details display control. The processing unit 902 is configured to:

[0165] In response to a trigger operation on the details display control, trigger the display unit 901 to display a details display interface, where the details display interface includes the feedback content.

[0166] In one embodiment, the processing unit 902 is further configured to:

[0167] In response to a trigger operation on the details display control, trigger the display unit 901 to display a verification information input interface; obtain the verification information input on the verification information input interface, and if the input verification information passes the verification, trigger the display unit 901 to display the details display interface.

[0168] In one embodiment, the feedback information display interface includes one or more of a text box and a picture box, the feedback information includes key content of the feedback content, and the key content includes one or more of key text content and key picture content; the display unit 901 is specifically configured to perform one or more of the following steps:

[0169] Display the key text content in the text box on the feedback information display interface;

[0170] Display the key picture content in the picture box on the feedback information display interface.

[0171] In one embodiment, the processing unit 902 is further configured to: if the current time has not reached the feedback information display time, wait until the time reaches the feedback information display time, and then trigger the display unit 901 to display the feedback information on the feedback information display interface;

[0172] In one embodiment, the feedback information display interface is displayed in a target display area on a display screen.

[0173] In one embodiment, the details display interface further includes a resource quantity input area and a resource transfer control, and the processing unit 902 is further configured to:

[0174] If the feedback content involves resource transfer, obtain the quantity of resources to be transferred entered in the resource quantity input area; in response to a trigger operation on the resource transfer control, trigger the communication unit 903 to send resource transfer indication information including the quantity of resources to be transferred to the server, where the resource transfer indication information is used to instruct the server to transfer resources to the first object according to the quantity of resources to be transferred.

[0175] In one embodiment, the detailed display interface further includes a feedback reply area, and the processing unit 902 is further configured to:

[0176] If the feedback content involves a feedback reply, obtain the feedback reply content entered in the feedback reply area; trigger the communication unit 903 to send the feedback reply content to the server, where the feedback reply content is used to instruct the server to send the feedback reply content to the client.

[0177] It can be understood that the functions of the functional units of the feedback device provided in the embodiments of the present application can be specifically implemented according to the methods in the above method embodiments, and the specific implementation process can refer to the relevant descriptions in the above method embodiments, which will not be elaborated here.

[0178] In a feasible embodiment, the feedback device provided in the embodiments of the present application can be implemented in software. The feedback device can be stored in a memory, and it can be software in the form of a program and a plug-in, etc., and includes a series of units, including a display unit, a processing unit, and a communication unit; wherein, the display unit, the processing unit, and the communication unit are used to implement the feedback method provided in the embodiments of the present application.

[0179] In other feasible embodiments, the feedback device provided in the embodiments of the present application can also be implemented in a combination of software and hardware. As an example, the feedback device provided in the embodiments of the present application can be a processor in the form of a hardware decoding processor, which is programmed to implement the feedback method provided in the embodiments of the present application. For example, the processor in the form of a hardware decoding processor can adopt one or more application-specific integrated circuits (ASICs), DSPs, programmable logic devices (PLDs), complex programmable logic devices (CPLDs), field-programmable gate arrays (FPGAs), or other electronic components.

[0180] Please refer to Figure 10 , Figure 10A structural schematic diagram of a computer device provided by an embodiment of the present application. In the embodiments of the present application, the described computer device includes: a processor 1001, a user interface 1002, a communication interface 1003, and a memory 1004. Among them, the processor 1001, the user interface 1002, the communication interface 1003, and the memory 1004 can be connected through a bus or other means. In the embodiments of the present application, taking the connection through a bus as an example.

[0181] Among them, the processor 1001 (or CPU (Central Processing Unit, central processor)) is the computing core and control core of the computer device. It can parse various instructions in the computer device and process various data of the computer device. For example: the CPU can be used to parse the power-on and power-off instructions sent by the user to the computer device and control the computer device to perform power-on and power-off operations; Another example: the CPU can transfer various interaction data between the internal structures of the computer device, and so on. The user interface 1002 is a medium for realizing the interaction and information exchange between the user and the computer device. Its specific embodiments can include a display screen (Display) for output and a keyboard (Keyboard) for input, etc. It should be noted that the keyboard here can be a physical keyboard, a touch screen virtual keyboard, or a combination of a physical and a touch screen virtual keyboard. The communication interface 1003 can optionally include a standard wired interface, a wireless interface (such as Wi-Fi, a mobile communication interface, etc.), and is controlled by the processor 1001 to send and receive data. The memory 1004 (Memory) is a memory device in the computer device, used to store programs and data. It can be understood that the memory 1004 here can include both the built-in memory of the computer device and, of course, the extended memory supported by the computer device. The memory 1004 provides a storage space, and this storage space stores the operating system of the computer device, which can include but is not limited to: Android system, iOS system, WindowsPhone system, etc. The present application does not make any limitations in this regard.

[0182] In a feasible embodiment, the computer device provided by the embodiments of the present application can be the client corresponding to the foregoing, or the user device corresponding to the foregoing configured client. The processor 1001 performs the following operations by running the executable program code in the memory 1004:

[0183] Display a message notification interface through the user interface 1002, where the message notification interface includes an order notification message associated with a target order, and the order notification message is obtained after a first object completes resource transfer for the target order using a resource transfer device;

[0184] In response to a feedback trigger operation input for the order notification message, a feedback interface is displayed through the user interface 1002, and the feedback interface includes a feedback content input area;

[0185] Obtain the feedback content input for the feedback content input area;

[0186] Send the feedback content to the server through the communication interface 1003, where the feedback content is used to instruct the server to generate feedback information that needs to be displayed on the resource transfer device according to the feedback content, and the feedback information is used to prompt a second object to perform feedback processing.

[0187] In one embodiment, the feedback content input area includes a voice-to-text control. When the processor 1001 obtains the feedback content input for the feedback content input area, it specifically is used for:

[0188] In response to a trigger operation for the voice-to-text control, collect the input voice content, and convert the voice content into text content; determine the text content as the feedback content, or determine the voice content and the text content as the feedback content.

[0189] In one embodiment, the feedback content input area includes a voice collection control. When the processor 1001 obtains the feedback content input for the feedback content input area, it specifically is used for:

[0190] In response to a trigger operation for the voice collection control, collect the input voice content, and determine the voice content as the feedback content; or,

[0191] In response to a trigger operation for the voice collection control, collect the input voice content, and in response to a voice-to-text trigger operation for the voice content, convert the voice content into text content, and determine the text content as the feedback content, or determine the voice content and the text content as the feedback content.

[0192] In one embodiment, the feedback content input area includes one or more of a text input area, a video upload control, and a picture upload control. When the processor 1001 obtains the feedback content input for the feedback content input area, it specifically is used to perform one or more of the following steps:

[0193] Obtain the text content input for the text input area, and determine the text content as the feedback content;

[0194] In response to a trigger operation for the video upload control, obtain the uploaded video content, and determine the video content as the feedback content;

[0195] Upon obtaining the uploaded picture content in response to a trigger operation on the picture upload control, determine the picture content as the feedback content.

[0196] In another feasible embodiment, the computer device provided by the embodiments of the present application may be the resource transfer device corresponding to the foregoing. The processor 1001 performs the following operations by running the executable program code in the memory 1004:

[0197] Receive, through the communication interface 1003, feedback information sent by the server. The feedback information is generated by the server according to the feedback content sent by the client. The feedback content is input for a feedback content input area included in a feedback interface. The feedback interface is displayed by the client in response to a feedback trigger operation input for an order notification message. The order notification message is included in a message notification interface and is associated with a target order. The order notification message is obtained after a first object completes resource transfer for the target order using the resource transfer device;

[0198] Display the feedback information on a feedback information display interface through the user interface 1002. The feedback information is used to prompt a second object to perform feedback processing.

[0199] In one embodiment, the feedback information includes key content of the feedback content. The feedback information display interface further includes a details display control. The processor 1001 is further configured to:

[0200] In response to a trigger operation on the details display control, display a details display interface through the user interface 1002. The details display interface includes the feedback content.

[0201] In one embodiment, when the processor 1001 displays a details display interface through the user interface 1002 in response to a trigger operation on the details display control, it is specifically configured to:

[0202] In response to a trigger operation on the details display control, display a verification information input interface through the user interface 1002; obtain verification information input for the verification information input interface. If the input verification information passes the verification, display a details display interface through the user interface 1002.

[0203] In one embodiment, the feedback information display interface includes one or more of a text box and a picture box. The feedback information includes key content of the feedback content. The key content includes one or more of key text content and key picture content. When the processor 1001 displays the feedback information on the feedback information display interface through the user interface 1002, it is specifically configured to perform one or more of the following steps:

[0204] Display the key text content in the text box on the feedback information display interface;

[0205] Display the key picture content in the picture box on the feedback information display interface.

[0206] In one embodiment, the processor 1001 is further configured to:

[0207] If the current time has not reached the feedback information display time, wait until the time reaches the feedback information display time, and then display the feedback information on the feedback information display interface through the user interface 1002;

[0208] In one embodiment, the feedback information display interface is displayed in a target display area on the display screen.

[0209] In one embodiment, the details display interface further includes a resource quantity input area and a resource transfer control, and the processor 1001 is further configured to:

[0210] If the feedback content involves resource transfer, obtain the quantity of resources to be transferred input in the resource quantity input area; in response to a trigger operation on the resource transfer control, send resource transfer instruction information including the quantity of resources to be transferred to the server through the communication interface 1003, where the resource transfer instruction information is used to instruct the server to transfer resources to the first object according to the quantity of resources to be transferred.

[0211] In one embodiment, the details display interface further includes a feedback reply area, and the processor 1001 is further configured to:

[0212] If the feedback content involves a feedback reply, obtain the feedback reply content input in the feedback reply area; send the feedback reply content to the server through the communication interface 1003, where the feedback reply content is used to instruct the server to send the feedback reply content to the client.

[0213] In a specific implementation, the processor 1001, the user interface 1002, the communication interface 1003, and the memory 1004 described in the embodiments of the present application can implement the implementation manners of the user equipment (or the client) or the resource transfer equipment described in the feedback method provided by the embodiments of the present application, and can also implement the implementation manners described in the feedback device provided by the embodiments of the present application, which will not be elaborated herein.

[0214] The embodiments of the present application further provide a computer-readable storage medium, in which computer instructions are stored. When the computer instructions run on a computer, the computer is enabled to implement the feedback method provided by the embodiments of the present application. The specific implementation manner can refer to the foregoing description and will not be elaborated herein.

[0215] The embodiments of the present application also provide a computer program product, which includes a computer program or computer instructions. The computer program or computer instructions may be stored in a computer-readable storage medium. The processor of the computer device reads the computer program or computer instructions from the computer-readable storage medium, and the processor executes the computer program or computer instructions, so that the computer device implements the feedback method provided by the embodiments of the present application. The specific implementation manner may refer to the foregoing description and will not be elaborated herein.

[0216] It should be noted that when the relevant data collection and processing in this application book are applied in practice, the informed consent or separate consent of the personal information subject should be obtained strictly in accordance with the requirements of relevant laws and regulations, and subsequent data use and processing behaviors should be carried out within the scope authorized by laws and regulations and the personal information subject.

[0217] For the foregoing method embodiments, for the sake of simple description, they are all expressed as a series of action combinations. However, those skilled in the art should know that the present application is not limited by the described action sequence, because according to the present application, some steps may be performed in other sequences or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily essential to the present application.

[0218] In the embodiments of the present application, the term "module" or "unit" refers to a computer program with a predetermined function or a part of a computer program, which works together with other related parts to achieve a predetermined goal, and can be fully or partially implemented by using software, hardware (such as a processing circuit or a memory), or a combination thereof. Similarly, a processor (or multiple processors or memories) can be used to implement one or more modules or units. In addition, each module or unit can be a part of the overall module or unit that includes the function of the module or unit.

[0219] Those of ordinary skill in the art can understand that all or part of the steps in the various methods of the above embodiments can be completed by instructing relevant hardware through a program. The program can be stored in a computer-readable storage medium, and the storage medium can include: a flash drive, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disc, etc.

[0220] The foregoing disclosure is only part of the embodiments of the present application. Of course, it cannot be used to limit the scope of rights of the present application. Therefore, equivalent changes made according to the claims of the present application are still within the scope covered by the present application.

Claims

1. A feedback method, characterized in that, The method includes: Displaying a message notification interface, where the message notification interface includes an order notification message associated with a target order, and the order notification message is obtained after a first object completes resource transfer for the target order using a resource transfer device; Displaying a feedback interface in response to a feedback trigger operation input for the order notification message, where the feedback interface includes a feedback content input area; Obtaining the feedback content input for the feedback content input area; Sending the feedback content to a server, where the feedback content is used to instruct the server to generate feedback information that needs to be displayed on the resource transfer device according to the feedback content, and the feedback information is used to prompt a second object to perform feedback processing.

2. The method according to claim 1, characterized in that, The feedback content input area includes a voice-to-text control, and obtaining the feedback content input for the feedback content input area includes: In response to a trigger operation for the voice-to-text control, collecting the input voice content and converting the voice content into text content; Determining the text content as the feedback content, or determining both the voice content and the text content as the feedback content.

3. The method according to claim 1, wherein The feedback content input area includes a voice collection control, and obtaining the feedback content input for the feedback content input area includes: In response to a trigger operation for the voice collection control, collecting the input voice content and determining the voice content as the feedback content; or In response to a trigger operation for the voice collection control, collecting the input voice content, and in response to a voice-to-text trigger operation for the voice content, converting the voice content into text content, and determining the text content as the feedback content, or determining both the voice content and the text content as the feedback content.

4. The method according to claim 1, wherein The feedback content input area includes one or more of a text input area, a video upload control, and a picture upload control, and obtaining the feedback content input for the feedback content input area includes one or more of the following: Obtaining the text content input for the text input area and determining the text content as the feedback content; In response to a trigger operation for the video upload control, obtaining the uploaded video content and determining the video content as the feedback content; In response to a trigger operation for the picture upload control, obtaining the uploaded picture content and determining the picture content as the feedback content.

5. A feedback method, characterized in that, The method includes: Receiving feedback information sent by the server, where the feedback information is generated by the server according to the feedback content sent by the client, the feedback content is input for the feedback content input area included in the feedback interface, the feedback interface is displayed by the client in response to a feedback trigger operation input for the order notification message, the order notification message is included in the message notification interface and is associated with the target order, and the order notification message is obtained after a first object completes resource transfer for the target order using a resource transfer device; Displaying the feedback information on a feedback information display interface, where the feedback information is used to prompt a second object to perform feedback processing.

6. The method according to claim 5, wherein The feedback information includes the key content of the feedback content. The feedback information display interface further includes a details display control. The method further includes: In response to a trigger operation on the details display control, display a details display interface, where the details display interface includes the feedback content.

7. The method according to claim 6, wherein The step of, in response to a trigger operation on the details display control, displaying a details display interface includes: In response to a trigger operation on the details display control, display a verification information input interface; Obtain the verification information input for the verification information input interface. If the input verification information passes the verification, display the details display interface.

8. The method according to claim 5, wherein The feedback information display interface includes one or more of a text box and a picture box. The feedback information includes the key content of the feedback content, and the key content includes one or more of key text content and key picture content; The step of displaying the feedback information on the feedback information display interface includes one or more of the following: Display the key text content in the text box on the feedback information display interface; Display the key picture content in the picture box on the feedback information display interface.

9. The method according to any one of claims 5 to 8, characterized in that, The method further includes: If the current time has not reached the feedback information display time, wait until the time reaches the feedback information display time, and then execute the step of displaying the feedback information on the feedback information display interface; wherein, the feedback information display interface is displayed in a target display area on the display screen.

10. The method according to any one of claims 6-7, characterized in that, The details display interface further includes a resource quantity input area and a resource transfer control. The method further includes: If the feedback content involves resource transfer, obtain the quantity of resources to be transferred input for the resource quantity input area; In response to a trigger operation on the resource transfer control, send a resource transfer instruction information including the quantity of resources to be transferred to the server, where the resource transfer instruction information is used to instruct the server to transfer resources to the first object according to the quantity of resources to be transferred.

11. The method according to any one of claims 6-7, characterized in that, The details display interface further includes a feedback reply area. The method further includes: If the feedback content involves a feedback reply, obtain the feedback reply content input for the feedback reply area; Send the feedback reply content to the server, where the feedback reply content is used to instruct the server to send the feedback reply content to the client.

12. A feedback device, characterized in that, It includes a unit for implementing the feedback method according to any one of claims 1-4, or includes a unit for implementing the feedback method according to any one of claims 5-11.

13. A computer device, characterized in that, It includes: A processor, a communication interface, and a memory. The processor, the communication interface, and the memory are interconnected. Among them, the memory stores executable program code, and the processor is used to call the executable program code to implement the feedback method according to any one of claims 1-4, or to implement the feedback method according to any one of claims 5-11.

14. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores computer instructions, which, when run on a computer, cause the computer to implement the feedback method described in any one of claims 1-4, or to implement the feedback method described in any one of claims 5-11.

15. A computer program product, characterized in that, The computer program product includes a computer program or computer instructions, which, when executed by a processor, implement the feedback method described in any one of claims 1-4, or implement the feedback method described in any one of claims 5-11.

Images