Building monitoring system

Abstract

A building monitoring system is disclosed. [Problem] To provide a building monitoring system with which it is possible for a worker to monitor a building in an unmanned manner without going out, and with which it is possible to suppress damage or the like inside the building. [Solution] A building monitoring system (1) is provided with: a visiting robot (3) that is provided inside a building and monitors the inside of the building; and a management server (4) that is connected to the visiting robot (3) via a communication line and manages the visiting robot (3). And an abnormality notification unit (341) that notifies the management server (4) of an abnormality via the communication line when the visit robot (3) detects the abnormality occurring inside the building. The management server (4) is provided with an abnormality notification unit (411) that notifies a manager of an abnormality when the abnormality notification unit (341) notifies the abnormality.

Description

[0001] This application is a divisional application of a Chinese patent application with an application date of October 15, 2020, an application number of 2020801072886, and an invention title of "Building Monitoring System". Technical Field

[0002] The present invention relates to a building monitoring system for monitoring the interior of a building. Background Art

[0003] Conventionally, the real estate agency industry has proposed a system that enables free viewing (visiting) of the interior of a building. For example, the real estate agency business support system described in Patent Document 1 sets up a visiting robot for a real estate property (building), and sends information such as the appearance and sound inside the building obtained by the visiting robot to a customer terminal, so that the industry can conduct a building visit in an unmanned manner without having to appear in person.

[0004] Prior Art Documents

[0005] Patent Documents

[0006] Patent Document 1: Japanese Unexamined Patent Application Publication No. 2017-107272 Summary of the Invention

[0007] Problems to be Solved by the Invention

[0008] However, in the invention described in Patent Document 1, although it is possible to conduct a building visit in an unmanned manner, there is a problem that it cannot meet the needs of potential occupants who want to actually view the interior of the building to determine whether to move in.

[0009] And in order to meet the needs of potential occupants, when actually inviting them to visit the interior of the building, the industry needs to appear in person to monitor and suppress damage to the interior of the building.

[0010] An object of the present invention is to provide a building monitoring system that can monitor a building in an unmanned manner without the industry having to appear in person and can suppress damage to the interior of the building.

[0011] Means for Solving the Problems

[0012] The building monitoring system of the present invention is characterized by comprising: a building monitoring device disposed inside the building and monitoring the inside of the building; and a management server connected to the building monitoring device via a communication line and managing the building monitoring device, wherein the building monitoring device includes a building monitoring device side control unit for controlling the building monitoring device, the building monitoring device side control unit includes an abnormality notification unit for notifying an abnormality to the management server via the communication line when an abnormality occurring inside the building is detected, the management server includes a management server side control unit for controlling the management server, and the management server side control unit includes an abnormality notification unit for notifying an abnormality to a manager when notified of the abnormality by the abnormality notification unit.

[0013] Since the building monitoring device side control unit includes an abnormality notification unit for notifying an abnormality to a management device via the communication line when an abnormality occurring inside the building is detected, and the management server side control unit includes an abnormality notification unit for notifying an abnormality to a manager when notified of the abnormality by the abnormality notification unit, even when the building is leased without the presence of the operator, the manager can easily grasp abnormalities such as damage inside the building. Therefore, according to the building monitoring system of the present invention, there is no need for the operator to be present, and the building can be monitored in a unmanned manner, and damage inside the building can be suppressed.

[0014] Preferably, the building monitoring device is connected to a lock device of the building via a communication line, and the building monitoring device side control unit includes a lock device determination unit for determining whether the lock device has been normally unlocked and detecting an abnormality occurring inside the building when it is determined that the lock device has not been normally unlocked.

[0015] Since the building monitoring device is connected to the lock device of the building via the communication line, and the building monitoring device side control unit includes a lock device determination unit for determining whether the lock device has been normally unlocked and detecting an abnormality occurring inside the building when it is determined that the lock device has not been normally unlocked, for example, an unauthorized person who uses improper means such as picking instead of a user who can normally unlock the lock device, i.e., a user permitted by the manager, can be detected as an abnormality by the lock device determination unit, and the security of the building can be improved.

[0016] Preferably, the building monitoring device includes a reception unit for receiving users of the building, and the building monitoring device side control unit includes a reception execution unit for executing the reception of the reception unit when the lock device determination unit determines that the lock device has been normally unlocked.

[0017] Since the building monitoring device side control unit includes a reception execution unit that executes the reception of the reception unit when the lock device determination unit determines that the lock device has been normally unlocked, it can execute the reception of the reception unit for users who can normally unlock the lock device, that is, users permitted by the person in charge. Here, as the content of the reception of the reception unit, for example, it can be adopted to explain the selling points of the building to the user, explain the selling points of the goods, etc. to the user when there is a store with goods, etc. displayed in the building, guide the user to patrol the interior of the building, or start the lighting or air conditioning installed in the building.

[0018] Preferably, the building monitoring device includes an imaging unit that captures images of the interior of the building, and the building monitoring device side control unit includes: a storage unit that stores samples of the normal behavior patterns m of the users of the building; a behavior pattern acquisition unit that acquires the behavior patterns of the users of the building based on the images captured by the imaging unit; and a behavior pattern determination unit that compares the samples of the behavior patterns stored in the storage unit with the behavior patterns acquired by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are different.

[0019] Since the building monitoring device side control unit includes a behavior pattern determination unit that compares the samples of the normal behavior patterns of the users of the building with the behavior patterns acquired by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are different. Thus, for example, by previously storing the behavior patterns that follow the normal use of patrolling the interior of the building, etc. as normal behavior patterns in the storage unit, it is possible to detect, by the behavior pattern determination unit, an intruder with a behavior pattern such as snooping around the interior of the building as an abnormality, and the security of the building can be improved.

[0020] Preferably, the building monitoring device includes an imaging unit that captures images of the interior of the building, and the building monitoring device side control unit includes: a storage unit that stores samples of the abnormal behavior patterns of the users of the building; a behavior pattern acquisition unit that acquires the behavior patterns of the users of the building based on the images captured by the imaging unit; and a behavior pattern determination unit that compares the samples of the behavior patterns stored in the storage unit with the behavior patterns acquired by the behavior pattern acquisition unit to determine whether they are consistent, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are consistent.

[0021] Since the building monitoring device side control unit has a behavior pattern determination unit that compares a sample of an abnormal behavior pattern of a building user with the behavior pattern obtained by the behavior pattern acquisition unit to determine whether they match, and in the case of a match, detects an abnormal behavior pattern occurring inside the building. For example, by previously storing a suspicious behavior pattern such as snooping inside the building as an abnormal behavior pattern in the storage unit, the behavior pattern determination unit can detect an intruder with a suspicious behavior pattern as an abnormality, thereby improving the security of the building.

[0022] Preferably, the management server side control unit includes: a management side reservation management unit that manages management side reservation information including a use start time and a use end time set by reservation; an instruction generation unit that generates an instruction for the building monitoring device based on the management side reservation information; and an instruction transmission unit that transmits the instruction to the building monitoring device via a communication line. The building monitoring device side control unit includes: an instruction reception unit that receives an instruction from the instruction transmission unit, and an instruction execution unit that performs a specified action according to the instruction received by the instruction reception unit.

[0023] Since the building monitoring device side control unit has an instruction reception unit that receives an instruction from the instruction transmission unit and an instruction execution unit that performs a specified action according to the instruction received by the instruction reception unit, it can prompt a user who is patrolling inside the building by performing an action based on an appropriate instruction. For example, the building monitoring device can notify the user of the use end time, thereby suppressing the overuse of time, shortening the vacant time until the next user's reservation, and improving the utilization efficiency of the building.

[0024] Preferably, the instruction generation unit generates a notification instruction for notifying the use end time based on the management side reservation information, and the instruction execution unit notifies the user of the use end time according to the notification instruction.

[0025] Since the instruction execution unit notifies the user of the use end time according to the notification instruction, the building monitoring device can suppress the overuse of time by notifying the user of the use end time, shorten the vacant time until the next user's reservation, and improve the utilization efficiency of the building.

[0026] Preferably, the management side reservation management unit manages management side reservation information including the reservation status after the use end time. The instruction generation unit generates an extension instruction for notifying whether the use time can be extended corresponding to the reservation status based on the management side reservation information, and the instruction execution unit notifies the user whether the extension is possible according to the extension instruction.

[0027] Since the instruction execution unit notifies the user whether an extension is possible based on the extension instruction, when there is an available slot in the reservation after the usage end time, the user can be notified that an extension is possible. Also, when there is no available slot in the reservation after the usage end time, the user can be notified that an extension is not possible.

[0028] Preferably, the building monitoring device includes an input reception unit that receives an input of an extension application from the user. The building monitoring device side control unit includes an application transmission unit that, when the input reception unit receives the input of the extension application, transmits the extension application to the management server via a communication line. The management server side control unit includes an application reception unit that receives the extension application transmitted from the application transmission unit. The management side reservation management unit changes the usage end time and updates the management side reservation information based on the extension application received by the application reception unit.

[0029] Since the management server side control unit includes an application reception unit that receives the extension application transmitted from the application transmission unit, and the management side reservation management unit changes the usage end time and updates the management side reservation information based on the extension application received by the application reception unit, an extension process can be executed according to the user's extension application.

[0030] Preferably, the building monitoring device includes a presence detection unit that detects the presence of an internal user in the building. The building monitoring device side control unit includes a presence notification unit that, when the presence detection unit detects the presence of the user, notifies the management server of the presence of the user via a communication line. The management server side control unit includes a presence management unit that manages the presence information of the user notified by the presence notification unit. The instruction generation unit generates a warning instruction to notify the user of a warning when there is still a user present after the usage end time based on the management side reservation information and the presence information. The instruction execution unit notifies the user that the usage end time has passed based on the warning instruction.

[0031] Since the instruction generation unit generates a warning instruction to notify the user of a warning when there is still a user present after the usage end time based on the management side reservation information and the presence information, and the instruction execution unit notifies the user that the usage end time has passed based on the warning instruction, it is possible to reliably notify the user that the usage time has exceeded. BRIEF DESCRIPTION OF THE DRAWINGS

[0032] Figure 1 is a schematic structural diagram showing a building monitoring system according to an embodiment of the present invention.

[0033] Figure 2 is a functional block diagram showing a tour robot and a management server in the schematic structure of the building monitoring system.

[0034] Figure 3It is a flowchart showing the operation of a building monitoring system.

[0035] Figure 4 It is a flowchart showing the behavior pattern determination process.

[0036] Figure 5 It is a flowchart showing the extended notification process.

[0037] Figure 6 It is a flowchart showing the warning process.

[0038] Figure 7 It is a functional block diagram of the management server, customer attraction server, and site controller in the schematic structure of the building monitoring system.

[0039] Figure 8 It is a flowchart showing the operations of the management server, customer attraction server, and site controller. Detailed implementation mode

[0040] Hereinafter, an embodiment of the present invention will be described with reference to the accompanying drawings.

[0041] Figure 1 It is a schematic structural diagram of a building monitoring system according to an embodiment of the present invention.

[0042] The building monitoring system 1, as Figure 1 shown, includes: a tour robot 3 installed inside the building 2; a management server 4 that manages the building 2 and the tour robot 3; a terminal device 5 such as a mobile phone, smartphone, and personal computer held by a visitor (user) who intends to visit (utilize) the building 2, serving as a user input unit; a plurality of customer attraction servers 6 for attracting visitors and making reservations for tours of the building 2; and a site controller 7 that synchronizes reservation information between the management server 4 and the customer attraction servers 6. The building 2, the tour robot 3, the management server 4, the terminal device 5, the customer attraction servers 6, and the site controller 7 are communicably connected via the Internet 8, which is a public network serving as a communication line.

[0043] The building 2 has a plurality of rooms 20, and each room 20 is provided with an entrance 21 and a locking device 22 for locking and unlocking the entrance 21. The locking device 22 can be unlocked by an unlocking key such as an optical code such as a password, a bar code, and a two-dimensional code (QR code (registered trademark)) issued by the site controller 7 to the terminal device 5 of the visitor. The unlocking key is randomly changed each time it is used, and a visitor who has made a reservation within that time can use the unique unlocking key to unlock the locking device 22. Each room 20 is equipped with a communication terminal device 23 such as a modem or a router connected via a LAN (Local Area Network). The communication terminal device 23 is connected to the management server 4 via the Internet 8.

[0044] Here, the management server 4 manages a plurality of buildings 2 and corresponds to the specifications of the locking devices 22 of the rooms 20 in each building 2. Also, the site controller 7 corresponds to the specifications of the locking devices 22 of the rooms 20 in each building 2 managed by the management server 4. In other words, the site controller 7 can issue an unlocking key corresponding to the locking device 22 of the room 20 in each building 2.

[0045] In addition, in the present embodiment, an unlocking key such as a password or a bar code is adopted, but biometric authentication such as face authentication, fingerprint authentication, or retina authentication may also be adopted, and any form can be used as long as it can unlock the locking device 22.

[0046] Also, the site controller 7 can synchronize reservation information between a plurality of management servers 4 and a plurality of customer attraction servers 6.

[0047] The tour robot 3 is configured to be able to be installed inside the building 2 and is a portable device with portability. When the tour robot 3 conducts a tour of the building 2, it is moved into the interior of the building 2 by a real estate agency that manages the building 2. And when an occupancy agreement is concluded in the building 2, the tour robot 3 is removed from the interior of the building 2 by the real estate agency that manages the building 2.

[0048] Since the tour robot 3 is configured to be able to be installed inside the building 2 and has portability, it can be installed in advance in the building 2 that a visitor intends to visit before the tour, and when an occupancy agreement is concluded, the tour robot 3 can be easily removed.

[0049] In addition, in the present embodiment, although the tour robot 3 has portability, it may not have portability and may be installed in advance inside the building 2.

[0050] Visitors can access the management server 4 or the customer attraction server 6 via the Internet 8 using the terminal device 5, search for rooms 20 they are interested in visiting, specify the usage time, and make a reservation for the visit. After the management server 4 or the customer attraction server 6 accepts the reservation from the visitor, it sends reservation information including the visitor who has reserved the room 20 and the reservation date and time (usage start time and usage end time) to the venue controller 7.

[0051] Figure 2 It is a functional block diagram of the tour robot and the management server in the schematic structure of the building monitoring system.

[0052] The tour robot 3 functions as a building monitoring device for monitoring the interior of the building 2. As Figure 2 shown, it is equipped with a photographing unit 31, a touch screen 32, a presence detection unit 33, and a control unit 34 as the control unit on the building monitoring device side.

[0053] The photographing unit 31 photographs the image of the interior of the room 20. As this photographing unit 31, for example, a CCD (Charge Coupled Device) camera or the like can be adopted.

[0054] The touch screen 32 accepts the input of information in response to the operation of the visitor and provides the visitor with specified information in the form of an image.

[0055] The presence detection unit 33 detects the presence of the visitor inside the room 20. As this presence detection unit 33, for example, in addition to a human sensor or the like, the image photographed by the photographing unit 31 can also be used to detect the presence of the visitor.

[0056] The control unit 34 is composed of a CPU (Central Processing Unit) and a memory, etc., and performs information processing according to a specified program stored in the memory. This control unit 34 includes an abnormality notification unit 341, a lock device determination unit 342, a reception execution unit 343, a behavior pattern acquisition unit 344, a behavior pattern determination unit 345, an instruction reception unit 346, an instruction execution unit 347, an application sending unit 348, a presence notification unit 349, and a storage unit 350.

[0057] Here, the storage unit 350 pre-stores a plurality of samples of the normal behavior patterns of the visitors in the room 20. Specifically, the storage unit 350 stores, for example, the behavior pattern of following the normal use such as patrolling the interior of the building as the normal behavior pattern.

[0058] In addition, although the storage unit 350 in the present embodiment is constituted by the memory of the control unit 34, it may also be constituted by an HDD (Hard Disk Drive), a NAS (Network Attached Storage), etc., or may be constituted by a cloud service.

[0059] Moreover, although each function of the control unit 34 is executed according to the program stored in the storage unit 350, it may also be constituted by independent machines respectively, or may be constituted by cloud computing.

[0060] When the abnormality notification unit 341 detects an abnormality occurring inside the room 20, it notifies the management server 4 of the abnormality via the Internet 8.

[0061] The lock device determination unit 342 determines whether the lock device 22 has been normally unlocked. When it is determined that it has been normally unlocked, it detects an abnormality occurring inside the room 20.

[0062] When the lock device determination unit 342 determines that the lock device 22 has been normally unlocked, the reception execution unit 343 executes the reception on the touch screen 32. Specifically, the control unit 34 causes the display screen of the touch screen 32 to display the selling points of the room 20 and starts to explain to the visitors.

[0063] In this way, the touch screen 32 functions as a reception unit for receiving the visitors to the room 20.

[0064] In addition, although the touch screen 32 is adopted as the reception unit in the present embodiment, it may also be only voice. For example, in the case of a store where products are displayed in the room 20, the selling points of the products can be explained to the users. A moving mechanism that can move freely inside the room 20 can also be installed on the visiting robot 3 to guide the visitors to patrol the inside of the room 20. The lighting and / or air conditioner provided in the room 20 can also be connected via a communication line to automatically start the lighting and / or air conditioner. And when it is a store where products are displayed in the room 20, the reception unit can have a settlement function for enabling the users to purchase products. In short, the reception unit can adopt any form as long as it can receive the visitors to the building.

[0065] The behavior pattern acquisition unit 344 acquires the behavior pattern of the visitors to the room 20 based on the image captured by the imaging unit 31.

[0066] The behavior pattern determination unit 345 compares the multiple samples of the behavior pattern stored in the storage unit 350 with the behavior pattern acquired by the behavior pattern acquisition unit 344 to determine whether they are different. When it is determined that they are different, it detects an abnormality occurring inside the room 20.

[0067] In this way, in the present embodiment, when the abnormality notification unit 341 detects an abnormality occurring inside the room 20 by the lock device determination unit 342, and when the behavior pattern determination unit 345 detects an abnormality occurring inside the room 20, the abnormality is notified to the management server 4 via the Internet 8.

[0068] In contrast, for example, a sound collection unit such as a microphone can collect the sound inside the room 20, and based on the collected sound, it can be determined whether damage or the like has occurred inside the room 20. When it is determined that damage or the like has occurred inside the room 20, the abnormality occurring inside the room 20 is detected. In short, as long as the abnormality notification unit can detect an abnormality occurring inside the building and notify the management machine of the abnormality via the communication line.

[0069] The instruction reception unit 346 receives an instruction from the management server 4.

[0070] The instruction execution unit 347 performs a prescribed action according to the instruction received by the instruction reception unit 346. The details of this prescribed action will be described later.

[0071] The application sending unit 348 sends an extension application for the visitor to extend the visiting time (usage time) to the management server 4. Specifically, when the application sending unit 348 accepts the input of the extension application made by the visitor via the touch screen 32, it sends the extension application to the management server 4 via the Internet 8.

[0072] The presence notification unit 349 notifies the management server 4 of the presence of the visitor via the Internet 8 when the presence detection unit 33 detects the presence of the visitor.

[0073] The management server 4 includes a control unit 41 as a control unit on the management server side.

[0074] The control unit 41 is composed of a CPU (Central Processing Unit), a memory, etc., and performs information processing according to a prescribed program stored in the memory. The control unit 41 includes an abnormality notification unit 411, a reservation management unit 412 as a management side reservation management unit, an instruction generation unit 413, an instruction sending unit 414, an application reception unit 415, a presence management unit 416, a storage unit 417, and a lock setting unit 418.

[0075] When the abnormality notification unit 411 is notified of an abnormality, it notifies the manager of the abnormality. Specifically, the abnormality notification unit 411 notifies the manager of the abnormality via a display device (not shown) connected to the management server 4.

[0076] The reservation management department 412 stores the management-side reservation information including the visit start time (usage start time) and the visit end time (usage end time) set by the reservation in the storage department 417 for management.

[0077] The instruction generation department 413 generates instructions for the visit robot 3 based on the management-side reservation information. Specifically, the instruction generation department 413 generates various instructions such as a notification instruction for notifying the visit end time, an extension instruction for notifying whether the visit time that matches the reservation status can be extended, and a warning instruction for warning the visitors when there are still visitors after the visit end time.

[0078] The instruction sending department 414 sends the instructions to the visit robot 3 via the Internet 8.

[0079] The application receiving department 415 receives the extension application sent from the application sending department 348 of the visit robot 3. Then, the reservation management department 412 changes the visit end time according to the extension application received by the application receiving department 415 and updates the management-side reservation information.

[0080] The occupancy management department 416 stores the occupancy information of the visitors notified by the occupancy notification department 349 in the storage department 417 for management.

[0081] In addition, although the storage department 417 is composed of the memory of the control unit 41, it can also be composed of an HDD or a NAS, etc., or can be composed of a cloud service.

[0082] Moreover, although each function of the control unit 41 is executed according to the program stored in the storage department 417, it can also be composed of independent machines respectively, or can be composed of cloud computing.

[0083] The lock setting department 418 sets the lock device 22 of the room 20.

[0084] Specifically, when the visit start time included in the management-side reservation information arrives, or slightly before the visit start time (for example, 10 minutes before the visit start time), the lock setting department 418 sets the unlocking key corresponding to the management-side reservation information in the lock device 22 of the room 20.

[0085] And, when the time after the visit end time included in the management-side reservation information passes, or slightly after the visit end time (for example, 10 minutes after the visit end time), the lock setting department 418 sets an unlocking key different from the unlocking key corresponding to the management-side reservation information in the lock device 22 of the room 20.

[0086] Figure 3 It is a flowchart showing the operation of the building monitoring system.

[0087] The building monitoring system 1 executes the processes of steps ST1 to 10 according to a prescribed program stored in a memory, as Figure 3 shown, and performs the processing of steps ST1 to 10.

[0088] In addition, Figure 3 the operations of the guided tour robot 3 and the operations of the management server 4 are summarized as the operations of the building monitoring system 1 and are described using a common flowchart.

[0089] First, the lock device determination unit 342 of the guided tour robot 3 determines whether the lock device 22 has been unlocked (step ST1).

[0090] When it is determined in step ST1 that the lock device 22 has not been unlocked, the lock device determination unit 342 repeatedly executes the processing of step ST1.

[0091] In contrast, when it is determined in step ST1 that the lock device 22 has been unlocked, the lock device determination unit 342 determines whether the lock device 22 has been normally unlocked (step ST2).

[0092] When it is determined in step ST2 that the lock device 22 has not been normally unlocked, the control unit 34 executes the entry abnormality notification process of step ST10 described later. The entry abnormality notification process of step ST10 will be described in detail later.

[0093] In contrast, when it is determined in step ST2 that the lock device 22 has been normally unlocked, the lock device determination unit 342 makes an inquiry to the management server 4 via the Internet 8 and acquires management-side reservation information from the storage unit 417 of the management server 4 (step ST3).

[0094] Here, the management-side reservation information stored in the storage unit 417 of the management server 4 includes the tour start time and the tour end time set by the reservation of the visitor, and is stored and managed in the storage unit 417 by the reservation management unit 412.

[0095] After acquiring the management-side reservation information from the storage unit 417 of the management server 4, the control unit 34 determines whether the time when the lock device 22 was normally unlocked is after the tour start time according to the management-side reservation information (step ST4).

[0096] When it is determined in step ST4 that it is not after the tour start time, the control unit 34 executes the entry abnormality notification process of step ST10 described later. The entry abnormality notification process of step ST10 will be described in detail later.

[0097] In contrast, when it is determined in step ST4 that it is after the start time of the visit, that is, when it is determined by the lock device determination unit 342 that the lock device 22 has been normally unlocked after the start time of the visit, the reception execution unit 343 performs reception using the touch screen 32 (step ST5: reception execution process). Specifically, the control unit 34 causes the display screen of the touch screen 32 to display the selling points of the room 20 and starts to explain to the visitor.

[0098] Moreover, after starting the reception execution process, the control unit 34 performs the behavior pattern determination process of step ST6 and the extended notification process of step ST7.

[0099] In addition, the behavior pattern determination process of step ST6 and the extended notification process of step ST7 will be described in detail later.

[0100] After performing the extended notification process of step ST7, the control unit 34 determines whether the current time is after the end time of the visit (step ST8).

[0101] When it is determined in step ST8 that it is not after the end time of the visit, the control unit 34 repeatedly performs the processes after step ST5 described above.

[0102] In contrast, when it is determined in step ST8 that it is after the end time of the visit, the control unit 34 performs the alarm process of step ST9.

[0103] In addition, the alarm process of step ST9 will be described in detail later.

[0104] Moreover, when it is determined in step ST2 that the lock device 22 has not been normally unlocked, and when it is determined in step ST4 that it is not after the start time of the visit, as described above, the control unit 34 performs the intrusion abnormality notification process of step ST10. In other words, when the control unit 34 detects an abnormality occurring inside the room 20, it performs the intrusion abnormality notification process of step ST10.

[0105] In the intrusion abnormality notification process of step ST10, the abnormality notification unit 341 notifies the management server 4 of the abnormality via the Internet 8.

[0106] Then, when the abnormality notification unit 411 of the management server 4 is notified of the abnormality by the abnormality notification unit 341, it notifies the manager of the abnormality. Specifically, the abnormality notification unit 411 notifies the manager of the abnormality via a display device (not shown) connected to the management server 4.

[0107] <Behavior Pattern Determination Process>

[0108] Figure 4 It is a flowchart showing the behavior pattern determination process.

[0109] The control unit 34 executes the behavior pattern determination process of steps ST11 to ST13 according to a prescribed program stored in the memory, as Figure 4 shown, to determine the behavior pattern of the visitors in the room 20.

[0110] In the behavior pattern determination process, the behavior pattern acquisition unit 344 acquires the behavior pattern of the visitors in the room 20 from the image captured by the imaging unit 31 (step ST11).

[0111] After acquiring the behavior pattern of the visitors in the room 20 in step ST11, the behavior pattern determination unit 345 compares the multiple samples of the behavior pattern stored in the storage unit 350 with the behavior pattern acquired by the behavior pattern acquisition unit 344 to determine whether they are different (step ST12).

[0112] When it is determined in step ST12 that they are not different, the control unit 34 terminates the behavior pattern determination process.

[0113] In contrast, when it is determined in step ST12 that they are different, the control unit 34 executes the behavior abnormality notification process of step ST13. In other words, when the control unit 34 detects an abnormality occurring inside the room 20, it executes the behavior abnormality notification process of step ST13.

[0114] In the behavior abnormality notification process of step ST13, the abnormality notification unit 341 notifies the management server 4 of the abnormality via the Internet 8.

[0115] Then, when the abnormality notification unit 411 of the management server 4 is notified of the abnormality, it notifies the administrator of the abnormality. Specifically, the abnormality notification unit 411 notifies the administrator of the abnormality via a display device (not shown) connected to the management server 4.

[0116] <Extended notification process>

[0117] Figure 5 is a flowchart showing the extended notification process. <C <C

[0118] The control unit 41 of the management server 4 executes the extended notification process of steps ST21 to ST29 according to a prescribed program stored in the memory, as<C Figure 5 shown. <C <C

[0119] In the extended notification process, the control unit 41 determines whether the time has passed a time i minutes (a time set by the administrator, for example, 10 minutes) before the visit end time (step ST21). <C <C

[0120] When it is determined in step ST21 that the time has passed, the control unit 41 acquires the management-side reservation information from the storage unit 417 (step ST22).

[0121] After acquiring the management-side reservation information from the storage unit 417, the control unit 41 investigates whether there is an available time of a specified time (e.g., 30 minutes) or more after the visit end time based on the management-side reservation information, and determines whether the visit time can be extended (step ST23).

[0122] In the case where it is determined in step ST23 that the visit time can be extended, the instruction generation unit 413 generates an instruction for the visit robot 3 based on the management-side reservation information. Specifically, the instruction generation unit 413 generates an extension instruction indicating whether the visit time that conforms to the reservation status can be extended (step ST24). Specifically, the instruction generation unit 413 generates, as the extension instruction: the availability information of "the visit time can be extended" as the information indicating that the visit time can be extended, and the extension time information of "the maximum extension time is 2 hours" as the extendable time.

[0123] Then, the instruction sending unit 414 sends the extension instruction to the visit robot 3 via the Internet 8.

[0124] After that, the instruction receiving unit 346 of the visit robot 3 receives the extension instruction from the management server 4.

[0125] Then, the instruction execution unit 347 performs a specified action according to the extension instruction received by the instruction receiving unit 346. Specifically, the instruction execution unit 347 causes the display screen of the touch panel 32 to display the information of "the visit time can be extended", "the maximum extension time is 2 hours", and "please apply for extension from the screen in the case of extension" to notify the visitors (step ST25).

[0126] After notifying the visitors that the visit time can be extended, the control unit 34 determines whether an input of an extension application by the visitors via the touch panel 32 has been accepted (step ST26).

[0127] In the case where it is determined in step ST26 that an input of an extension application by the visitors has been accepted, the application sending unit 348 sends the extension application for the visitors to extend the visit time to the management server 4. In other words, when an input of an extension application by the visitors via the touch panel 32 has been accepted, the application sending unit 348 sends the extension application to the management server 4 via the Internet 8. Therefore, in the present embodiment, the touch panel 32 functions as an input acceptance unit for accepting an input of an extension application by the visitors.

[0128] When the extension application is sent by the application sending unit 348, the application receiving unit 415 of the management server 4 receives the extension application sent from the application sending unit 348 of the visiting robot 3. Then, the reservation management unit 412 changes the visiting end time according to the extension application received by the application receiving unit 415, and updates the management-side reservation information (step ST27). After that, the visiting robot 3 and the management server 4 terminate the extension notification process.

[0129] In contrast, when it is determined in step ST26 that the input of the extension application of the visitor is not accepted (when the visitor selects not to extend the visiting time, or when the operation of the touch screen 32 is not detected during the specified time, etc.), the application sending unit 348 sends a non-extension application to the management server 4 instead of the extension application for the visitor to extend the visiting time.

[0130] When the non-extension application is sent by the application sending unit 348, the application receiving unit 415 of the management server 4 receives the non-extension application sent from the application sending unit 348 of the visiting robot 3. Then, the instruction generation unit 413 generates an instruction for the visiting robot 3 according to the management-side reservation information. Specifically, the instruction generation unit 413 generates a notification instruction for notifying the visiting end time (step ST28).

[0131] Then, the instruction sending unit 414 sends the notification instruction to the visiting robot 3 via the Internet 8.

[0132] After that, the instruction receiving unit 346 of the visiting robot 3 receives the notification instruction from the management server 4.

[0133] Then, the instruction execution unit 347 executes a specified action according to the notification instruction received by the instruction receiving unit 346. Specifically, the instruction execution unit 347 makes the display screen of the touch screen 32 display the information of "There are still i minutes left until the visiting end time", and notifies the visitor of the visiting end time (step ST29). After that, the visiting robot 3 and the management server 4 terminate the extension notification process.

[0134] In addition, as a means of notifying the visitor of the visiting end time, in addition to making the display screen of the touch screen 32 display the notification, for example, an alarm can be activated for notification, or the lighting in the room 20 can be gradually dimmed for notification.

[0135] <Warning processing>

[0136] Figure 6 It is a flowchart showing the warning processing.

[0137] The control unit 41 of the management server 4 executes the warning processing of steps ST31 to 35 according to a specified program stored in the memory, as Figure 6 shown.

[0138] During warning processing, when the presence notification unit 349 of the visiting robot 3 detects the presence of a visitor through the presence detection unit 33, it notifies the management server 4 of the presence of the visitor via the Internet 8 (step ST31).

[0139] When the presence of the visitor is notified to the management server 4 via the Internet 8 in step ST31, the presence management unit 416 of the management server 4 stores the presence information of the visitor notified by the presence notification unit 349 in the storage unit 417 for management.

[0140] Then, the control unit 41 of the management server 4 determines whether there is a visitor in room 20 after the visit end time based on the presence information stored in the storage unit 417 (step S32).

[0141] When it is determined in step S32 that there is a visitor in room 20 after the visit end time, the instruction generation unit 413 generates an instruction for the visiting robot 3 according to the management-side reservation information. Specifically, the instruction generation unit 413 generates a warning instruction to notify the visitor of the warning (step ST33).

[0142] Then, the instruction sending unit 414 sends the warning instruction to the visiting robot 3 via the Internet 8.

[0143] After that, the instruction receiving unit 346 of the visiting robot 3 receives the warning instruction from the management server 4.

[0144] Then, the instruction execution unit 347 performs a prescribed action according to the warning instruction received by the instruction receiving unit 346. Specifically, the instruction execution unit 347 causes the display screen of the touch panel 32 to display the information "The visit end time has ended" to notify the visitor that the visit end time has ended (step ST34). And the instruction execution unit 347 captures an image of the interior of room 20 by the imaging unit 31 and stores it in the storage unit 350 (step ST35). After that, the visiting robot 3 and the management server 4 terminate the extended notification process.

[0145] Figure 7 It is a functional block diagram showing the functions of the management server, the customer attraction server, and the site controller in the schematic structure of the building monitoring system.

[0146] The customer attraction server 6 includes a control unit 61 as a control unit on the customer attraction server side.

[0147] The control unit 61 is composed of a CPU, a memory, etc., and performs information processing according to a prescribed program stored in the memory. The control unit 61 includes a reservation management unit 611 as a customer attraction-side reservation management unit and a storage unit 612.

[0148] The reservation management department 611 stores the customer acquisition side reservation information including the visit start time and the visit end time set by reservation in the storage department 612 for management.

[0149] The venue controller 7 functions as an information processing device for setting the visit time for the visitor to use the room 20, and includes a control unit 71 as a control unit on the information processing device side.

[0150] The control unit 71 is composed of a CPU, a memory, etc., and performs information processing according to a prescribed program stored in the memory. The control unit 71 includes a reservation management department 711, a synchronization control department 712, a key issuance department 713, and a storage department 714.

[0151] The reservation management department 711 stores the information processing device side reservation information including the visit start time and the visit end time set by reservation in the storage department 714 for management.

[0152] The synchronization control department 712 synchronizes the reservation information (management side reservation information and customer acquisition side reservation information) between the management server 4 and the customer acquisition server 6.

[0153] The key issuance department 713 issues an unlocking key corresponding to the lock device 22 of the room 20 in each building 2.

[0154] In addition, although the storage departments 612 and 714 are composed of the memories of the control units 61 and 71, they can also be composed of an HDD, a NAS, etc., or can be composed of a cloud service.

[0155] Moreover, although each function of the control units 61 and 71 is executed according to the program stored in the storage departments 612 and 714, they can also be composed of independent machines respectively, or can be composed of cloud computing.

[0156] Figure 8 It is a flowchart showing the operations of the management server, the customer acquisition server, and the venue controller.

[0157] Each control unit 41, 61, 71 of the management server 4, the customer acquisition server 6, and the venue controller 7 executes various processes of steps ST41 to 45, 61 to 63, 71 to 74 according to a prescribed program stored in the memory, as Figure 8 shown.

[0158] As described above, the visitor can access the management server 4 or the customer acquisition server 6 via the Internet 8 using the terminal device 5, search for the room 20 interested in visiting, specify the usage time, and execute the reservation for the visit.

[0159] In addition, in the present embodiment, although it is configured such that visitors can access the management server 4 or the customer attraction server 6 via the Internet 8 using the terminal device 5, search for rooms 20 they are interested in visiting, specify the usage time, and execute reservation for a visit, it may also be configured such that only either the management server 4 or the customer attraction server 6 executes reservation for a visit.

[0160] After the reservation management unit 412 of the management server 4 accepts a reservation from a visitor, it inputs management-side reservation information including the visitor who has reserved a room 20 and the reservation date and time into the storage unit 417 for storage, and sends the management-side reservation information to the venue controller 7 via the Internet 8 (step ST41).

[0161] Moreover, after the reservation management unit 611 of the customer attraction server 6 accepts a reservation from a visitor, it inputs management-side reservation information including the visitor who has reserved a room 20 and the reservation date and time into the storage unit 612 for storage, and sends the customer-attraction-side reservation information to the venue controller 7 via the Internet 8 (step ST61).

[0162] After the reservation information is sent from the management server 4 or the customer attraction server 6, the reservation management unit 711 of the venue controller 7 receives the reservation information (step ST71).

[0163] After the reservation management unit 711 of the venue controller 7 receives the reservation information from the management server 4 or the customer attraction server 6, it inputs the reservation information as information-processing-device-side reservation information into the storage unit 714 for storage (step ST72). In other words, the reservation management unit 711 functions as an information acquisition unit that obtains updates of the customer-attraction-side reservation information of the customer attraction server 6 and updates of the management-side reservation information of the management server 4.

[0164] Then, the synchronization control unit 712 of the venue controller 7 sends the information-processing-device-side reservation information stored in the storage unit 714 to the management server 4 and the customer attraction server 6 to synchronize the reservation information between the management server 4 and the customer attraction server 6 (step ST73).

[0165] After the reservation management unit 412 of the management server 4 receives the reservation information from the venue controller 7 (step ST42), it inputs the reservation information as management-side reservation information into the storage unit 417 for storage, thereby updating the management-side reservation information stored in the storage unit 417 (step ST43).

[0166] Moreover, after the reservation management unit 611 of the customer attraction server 6 receives the reservation information from the venue controller 7 (step ST62), it inputs the reservation information as customer-attraction-side reservation information into the storage unit 612 for storage, updating the customer-attraction-side reservation information stored in the storage unit 612 (step ST63).

[0167] By executing each of these steps, the reservation information stored in the management server 4 and all the customer acquisition servers 6 becomes consistent.

[0168] After the information processing device-side reservation information stored in the storage unit 714 is sent to the management server 4 and the customer acquisition server 6, the key issuance unit 713 of the venue controller 7 issues an unlocking key corresponding to the lock device 22 of the room 20 related to the information processing device-side reservation information, and sends the unlocking key in association with the information processing device-side reservation information to the management server 4 and the terminal device 5 of the visitor (step ST74). In other words, when the reservation management unit 711 of the key issuance unit 713 obtains an update of the customer acquisition side reservation information, it issues an unlocking key for opening the lock device 22 of the room 20.

[0169] After the reservation management unit 412 of the management server 4 receives the unlocking key from the venue controller 7 (step ST44), it stores the unlocking key as an unlocking key corresponding to the management side reservation information stored in the storage unit 417 according to the information processing device-side reservation information associated with the unlocking key.

[0170] Then, when the visit start time included in the management side reservation information arrives, or slightly before the visit start time (for example, 10 minutes before the visit start time), the lock setting unit 418 of the management server 4 sets the unlocking key corresponding to the management side reservation information to the lock device 22 of the room 20 (step ST45). Thus, the visitor can use the unlocking key sent from the venue controller 7 to open the lock device 22 of the room 20 and enter the room 20.

[0171] In addition, when the visit end time included in the management side reservation information has passed, or slightly after the visit end time (for example, 10 minutes after the visit end time), the lock setting unit 418 of the management server 4 sets an unlocking key different from the unlocking key corresponding to the management side reservation information to the lock device 22 of the room 20. Thus, the visitor cannot enter the room 20 again.

[0172] According to this embodiment, the following functions / effects can be achieved.

[0173] (1) Since the control unit 34 is provided with an abnormality notification unit 341 that notifies an abnormality to the management server 4 via the Internet 8 when an abnormality occurring inside the building 2 is detected, and the control unit 41 is provided with an abnormality notification unit 411 that notifies an abnormality to the manager when notified of an abnormality by the abnormality notification unit 341, even when there is no visit to the building 2 by a contractor, the manager can easily grasp abnormalities such as damage inside the building 2. Therefore, according to the building monitoring system 1, it is possible to monitor the building 2 in an unmanned manner without the need for a contractor to go out, and it is possible to suppress damage and the like inside the building 2.

[0174] (2) Since the control unit 34 is provided with a lock device determination unit 342 that determines whether the lock device 22 has been normally unlocked, and detects an abnormality occurring inside the building 2 when it is determined that the lock device 22 has not been normally unlocked, for example, an unauthorized person who uses improper means such as lock-picking technology instead of a user who can normally unlock the lock device 22, that is, a user permitted by the manager, can be detected as an abnormality by the lock device determination unit 342, and the security of the building 2 can be improved.

[0175] (3) Since the control unit 34 is provided with a reception execution unit 343 that executes the reception of the touch screen 32 when it is determined by the lock device determination unit 342 that the lock device 22 has been normally unlocked, reception using the touch screen 32 is executed for a visitor who can normally unlock the lock device 22, that is, a visitor permitted by the manager.

[0176] (4) Since the control unit 34 is provided with a behavior pattern determination unit 345 that compares a sample of the normal behavior pattern of a visitor to the building 2 with the behavior pattern obtained by the behavior pattern acquisition unit and determines whether they are different, and detects an abnormality occurring inside the building 2 when it is determined that they are different, an intruder with a suspicious behavior pattern such as snooping inside the building 2 can be detected as an abnormality by the behavior pattern determination unit 345, and the security of the building 2 can be improved.

[0177] (5) Since the control unit 34 is provided with an instruction reception unit 346 that receives an instruction from the instruction transmission unit 414 and an instruction execution unit 347 that executes a specified action according to the instruction received by the instruction reception unit 346, it is possible to motivate a user who patrols inside the building 2 by executing an action based on an appropriate instruction.

[0178] (6) Since the instruction execution unit 347 notifies a visitor of the visit end time according to a notification instruction, the visiting robot 3 can suppress the visit time from exceeding by notifying the visitor of the visit end time, can shorten the vacant time for the reservation of the next visitor, and can improve the efficiency of the visit to the building 2.

[0179] (7) Since the instruction execution unit 347 can inform the visitor whether an extension is possible based on the extension instruction, when there is an available slot for reservation after the visit end time, it can inform the visitor that an extension is possible. Also, when there is no available slot for reservation after the visit end time, it can inform the visitor that an extension is not possible.

[0180] (8) Since the control unit 41 includes an application receiving unit 415 that receives the extension application sent from the application sending unit 348, the reservation management unit 412 changes the visit end time based on the extension application received by the application receiving unit 415 and updates the management-side reservation information, thereby enabling extension processing to be performed according to the visitor's extension application.

[0181] (9) Since the instruction generation unit 413 can generate a warning instruction to inform the visitor of a warning when there are still visitors after the visit end time based on the management-side reservation information and the occupancy information, and the instruction execution unit 347 informs the visitor that the visit end time has passed based on the warning instruction, it can reliably inform the visitor that the visit time has exceeded.

[0182] (10) Since the venue controller 7 is connected to the management server 4 and the customer attraction server 6 via the Internet 8, the reservation management unit 711 obtains updates of the customer attraction-side reservation information accepted via the terminal device 5 for the customer attraction server 6 and updates of the management-side reservation information for the management server 4, and the synchronization control unit 712 synchronizes these management-side reservation information and customer attraction-side reservation information, thereby preventing double booking (overbooking) of the reservation for the room 20 and improving the reliability of the reservation. Also, since the management server 4 and the customer attraction server 6 do not need to synchronize the reservation information with each other, the load on the servers can be suppressed.

[0183] (11) Since the venue controller 7 includes a key issuing unit 713 that issues an unlocking key for unlocking the lock device 22 of the room 20 based on the update of the customer attraction-side reservation information, an unlocking key can be issued to the visitor even for a reservation from the customer attraction server 6 that does not match the specifications of the lock device 22 of the room 20, and visitors can be attracted on a large scale regardless of the specifications of the customer attraction server 6.

[0184] 〔Modifications of the Embodiment〕

[0185] Furthermore, the present invention is not limited to the foregoing embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

[0186] In the above-described embodiment, various functions of the building monitoring system 1 are distributed and installed on the tour robot 3, the management server 4, the customer attraction server 6, and the venue controller 7. However, it is possible to install any function on the tour robot 3, the management server 4, the customer attraction server 6, and the venue controller 7 as long as the various functions of the building monitoring system 1 can be realized, and appropriate design can be made. In the above-described embodiment, the lock device 22 is connected to the tour robot 3 via the Internet 8, but it is also possible not to connect to the tour robot 3 via the Internet 8. In this case, the lock device determination unit may be installed in the management server 4.

[0187] In the above-described embodiment, the management server 4, the customer attraction server 6, and the venue controller 7 may be constituted by a centralized management type server device, or may be a distributed management type. For example, a method using a distributed transaction ledger represented by a blockchain can be utilized. As long as the management server 4 is configured to manage the management-side reservation information, send various instructions to the tour robot 3, and receive and process applications from the tour robot 3, it is acceptable.

[0188] Moreover, in the above-described embodiment, the management server 4, the customer attraction server 6, and the venue controller 7 are respectively provided and connected to each other via the Internet 8, but it is not limited thereto. The management server 4, the customer attraction server 6, and the venue controller 7 may also be provided in a single location, and the functions of the management server 4, the customer attraction server 6, and the venue controller 7 may be constituted by a plurality of machines distributed on the Internet 8.

[0189] In the above-described embodiment, the control unit 34 includes a behavior pattern determination unit 345 that compares a sample of the normal behavior pattern of the visitors to the building 2 with the behavior pattern obtained by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormal behavior pattern occurring inside the building 2 when it is determined that they are different. In contrast, for example, the control unit on the building monitoring device side may also include a behavior pattern determination unit that compares a sample of the abnormal behavior pattern of the visitors to the building with the behavior pattern obtained by the behavior pattern acquisition unit to determine whether they are consistent, and detects an abnormal behavior pattern occurring inside the building when it is determined that they are consistent. In this case, the storage unit may store in advance the behavior patterns of suspicious behaviors such as searching inside the building as abnormal behavior patterns.

[0190] In the above-described embodiment, the instruction generation unit 413 generates an extension instruction for notifying whether the visiting time that conforms to the reservation status of the room 20 can be extended, and the instruction execution unit 347 of the visiting robot 3 notifies the visitor whether the extension is possible. However, the function of notifying whether the extension is possible can be omitted. Also, in the above-described embodiment, the visiting robot 3 includes a touch panel 32 that accepts input of an extension application from the visitor and an application transmission unit 348 that transmits the extension application to the management server 4. Although the management server 4 includes an application reception unit 415 that receives the extension application, the functions of such input and transmission / reception of the extension application can be omitted. Further, the functions related to these extension notifications and applications can be executed using the terminal device 5 of the visitor via the customer attraction server 6 and / or the venue controller 7.

[0191] In the above-described embodiment, when there are still visitors after the visiting end time, the instruction generation unit 413 generates a warning instruction for notifying the visitor of a warning, and the instruction execution unit 347 of the visiting robot 3 notifies the visitor that the visiting end time has passed. However, the function of notifying that the time has exceeded can be omitted. Also, the function of notifying that the time has exceeded can also be executed using the terminal device 5 of the visitor via the customer attraction server 6 and / or the venue controller 7.

[0192] In the above-described embodiment, regarding the building monitoring system of the present invention, the visit of a building in the real estate agency business is taken as an example for explanation. However, the building monitoring system of the present invention can monitor the building in an unmanned manner regardless of the method of using the building, and can suppress damage inside the building. For example, the building monitoring system of the present invention can be applied to a rental room (rental room) that is rented out for multiple purposes by setting a usage time or a building used by a store that displays goods or the like inside the building.

[0193] In the above-described embodiment, the building monitoring system 1 includes the visiting robot 3, the management server 4, the customer attraction server 6, and the venue controller 7, but the customer attraction server 6 and the venue controller 7 may not be provided. In short, the building monitoring system only needs to include a building monitoring device and a management server.

[0194] Industrial Applicability

[0195] As described above, the present invention is well applicable to a building monitoring system for monitoring the interior of a building.

[0196] Explanation of Reference Numerals

[0197] 1 Building Monitoring System

[0198] 2 Building

[0199] 3 Visiting Robot (Building Monitoring Device)

[0200] 4 Management Server

[0201] 5 Terminal Device (User Input Unit)

[0202] 6 Customer Acquisition Server

[0203] 7 Site Controller (Information Processing Device)

[0204] 8 Internet (Communication Line)

[0205] 20 Room

[0206] 22 Lock Device

[0207] 31 Shooting Unit

[0208] 32 Touch Screen (Input Reception Unit)

[0209] 33 Presence Detection Unit

[0210] 34 Control Unit (Building Surveillance Device Side Control Unit)

[0211] 41 Control Unit (Management Side Control Unit)

[0212] 61 Control Unit (Customer Acquisition Side Control Unit)

[0213] 71 Control Unit (Information Processing Device Side Control Unit)

[0214] 341 Abnormality Notification Unit

[0215] 342 Lock Device Judgment Unit

[0216] 343 Reception Execution Unit

[0217] 344 Behavior Pattern Acquisition Unit

[0218] 345 Behavior Pattern Judgment Unit

[0219] 346 Instruction Reception Unit

[0220] 347 Instruction Execution Unit

[0221] 348 Application Sending Unit

[0222] 349 Presence Notification Unit

[0223] 350 Storage Unit

[0224] 411 Abnormality Reporting Unit

[0225] 412 Reservation Management Unit (Management Side Reservation Management Unit)

[0226] 413 Instruction Generation Unit

[0227] 414 Instruction Sending Unit

[0228] 415 Application Receiving Unit

[0229] 416 Existence Management Unit

[0230] 417 Storage Unit

[0231] 418 Lock Setting Unit

[0232] 611 Reservation Management Unit (Customer Acquisition Side Reservation Management Unit)

[0233] 612 Storage Unit

[0234] 711 Reservation Management Unit

[0235] 712 Synchronization Control Unit

[0236] 713 Key Issuing Unit

[0237] 714 Storage Unit

Claims

1. A building monitoring system, characterized in that Including: A building monitoring device that is installed inside a building and monitors the interior of the building; And A management server that is connected to the building monitoring device via a communication line and manages the building monitoring device, The building monitoring device includes: A building monitoring device side control unit that controls the building monitoring device, The building monitoring device side control unit includes: An abnormality notification unit that, when detecting an abnormality occurring inside the building, notifies the management server of the abnormality via the communication line, The management server includes: A management server side control unit that controls the management server, The management server side control unit includes: An abnormality reporting unit that, when notified of an abnormality by the abnormality notification unit, reports the abnormality to a manager.

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