Printer fault automatic processing system

Abstract

The invention discloses a printer fault automatic processing system. The system comprises a fault detection module, a code library storage module, a fault identification module, a processing measure generation module, an automatic execution module and a communication module which work cooperatively. The fault detection module is used for acquiring printer operation information in real time and generating a fault code; the code library storage module stores various fault codes and corresponding processing scheme information; the fault identification module is used for comparing the fault code with the data in the database to identify the fault type; the processing measure generation module generates an operation instruction according to the identification result; the automatic execution module executes an operation instruction to process a fault; the communication module is used for data transmission among the modules; according to the invention, through a complete fault automatic processing flow, the manual intervention time of the printer fault is greatly reduced, and the use efficiency of the printer is improved; due to the modular design, the system has good compatibility and expansibility, and can adapt to printers of different models and brands.

Description

Technical Field

[0001] The present invention relates to the field of printing technology, in particular to an automatic printer fault processing system. Background Art

[0002] Printers are indispensable equipment in modern office and printing applications. However, printers are prone to various failures over time. Traditional troubleshooting relies on manual troubleshooting, which not only requires specialized technicians but also wastes significant time and impacts office efficiency. Therefore, an automated troubleshooting system is needed to address this issue. Summary of the Invention

[0003] The object of the present invention is to provide a system for automatically handling printer faults in response to the above-mentioned problems in the prior art, thereby solving all or one of the above-mentioned problems in the prior art.

[0004] In order to solve the above technical problems, the specific technical solutions of the present invention are as follows: The present invention provides a system for automatically handling printer faults, comprising: The fault detection module, code library storage module, fault identification module, treatment measure generation module, automatic execution module and communication module work together; the fault detection module is used to obtain printer operation information in real time and generate fault codes; the code library storage module stores various fault codes and corresponding treatment plan information; the fault identification module is used to compare the fault code with the data in the library to identify the fault type; the treatment measure generation module generates operation instructions based on the identification results; the automatic execution module executes the operation instructions to handle the fault; the communication module is used for data transmission between modules. As an improved solution, it also includes a user prompt module for providing prompt information including fault type, processing progress and processing results to the user during the fault processing process. As an improved solution, the fault code database in the code library storage module has a classified storage structure, which can be classified and managed according to dimensions such as fault type and fault location. As an improved solution, when generating processing instructions, the processing measure generation module can accurately customize the processing solution based on the printer model and version information combined with the fault code to ensure the accuracy and compatibility of the operation.

[0005] As an improved solution, the automatic execution module will first perform a comprehensive status check on the printer before executing the fault handling instruction, and will only start executing the operation after confirming that the printer is in a safe state to handle the fault.

[0006] As an improved solution, the fault handling log recorded by the data recording module is stored in an encrypted manner to prevent the data from being illegally tampered with, and supports multi-platform viewing and management.

[0007] As an improved solution, the backup and recovery module adopts a differential backup strategy when backing up key data and configurations, and only backs up the changed data and configurations, thereby saving storage space and speeding up recovery.

[0008] As an improved solution, the intelligent learning module performs in-depth analysis of fault handling data through machine learning algorithms, which can predict possible faults and take preventive measures in advance to prevent faults from occurring.

[0009] As an improved solution, after predicting a fault, the intelligent learning module can automatically adjust the monitoring frequency and parameters of the fault detection module to increase attention to potential fault locations.

[0010] As an improved solution, the communication module has multiple communication interfaces and protocol compatibility, including but not limited to USB, Ethernet, WiFi and other communication methods, and can flexibly adapt to different office network and device connection requirements.

[0011] The beneficial effects of the technical solution of the present invention are: through a complete automatic fault handling process, the manual intervention time of printer failures is greatly reduced, and the efficiency of printer use is improved; the modular design makes it have good compatibility and scalability, and can adapt to printers of different models and brands; at the same time, functions such as user prompts, data recording and intelligent learning further enhance the user experience and maintenance and management convenience. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] In order to more clearly illustrate the specific embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the specific embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0013] Figure 1 2 is a schematic diagram of the architecture of the automatic printer fault handling system according to an embodiment of the present invention. DETAILED DESCRIPTION

[0014] The preferred embodiments of the present invention are described in detail below with reference to the accompanying drawings so that the advantages and features of the present invention can be more easily understood by those skilled in the art, thereby making a clearer and more precise definition of the protection scope of the present invention.

[0015] In the description of the present invention, it should be noted that the embodiments described in the present invention are only part of the embodiments of the present invention, rather than all of the embodiments; based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without making any creative work are within the scope of protection of the present invention.

[0016] The terms "first," "second," and the like in the specification and claims herein and in the accompanying drawings are used to distinguish similar objects and are not necessarily used to describe a particular order or precedence. It should be understood that the terms used in this manner are interchangeable where appropriate so that the embodiments of the present invention described herein can be implemented in orders other than those illustrated or described herein. In addition, the terms "including" and "having," and any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, apparatus, product, or device comprising a series of steps or units is not necessarily limited to those steps or units explicitly listed, but may include other steps or units not explicitly listed or inherent to such process, method, product, or device. Example

[0017] This embodiment provides a system for automatically handling printer faults. Figure 1 As shown, including: The fault detection module, code library storage module, fault identification module, treatment measure generation module, automatic execution module and communication module work together; the fault detection module is used to obtain printer operation information in real time and generate fault codes; the code library storage module stores various fault codes and corresponding treatment plan information; the fault identification module is used to compare the fault code with the data in the library to identify the fault type; the treatment measure generation module generates operation instructions based on the identification results; the automatic execution module executes the operation instructions to handle the fault; the communication module is used for data transmission between modules. As an improved solution, it also includes a user prompt module for providing prompt information including fault type, processing progress and processing results to the user during the fault processing process. As an improved solution, the fault code database in the code library storage module has a classified storage structure, which can be classified and managed according to dimensions such as fault type and fault location. As an improved solution, when generating processing instructions, the processing measure generation module can accurately customize the processing solution based on the printer model and version information combined with the fault code to ensure the accuracy and compatibility of the operation.

[0018] As an improved solution, the automatic execution module will first perform a comprehensive status check on the printer before executing the fault handling instruction, and will only start executing the operation after confirming that the printer is in a safe state to handle the fault.

[0019] As an improved solution, the fault handling log recorded by the data recording module is stored in an encrypted manner to prevent the data from being illegally tampered with, and supports multi-platform viewing and management.

[0020] As an improved solution, the backup and recovery module adopts a differential backup strategy when backing up key data and configurations, and only backs up the changed data and configurations, thereby saving storage space and speeding up recovery.

[0021] As an improved solution, the intelligent learning module performs in-depth analysis of fault handling data through machine learning algorithms, which can predict possible faults and take preventive measures in advance to prevent faults from occurring.

[0022] As an improved solution, after predicting a fault, the intelligent learning module can automatically adjust the monitoring frequency and parameters of the fault detection module to increase attention to potential fault locations.

[0023] As an improved solution, the communication module has multiple communication interfaces and protocol compatibility, including but not limited to USB, Ethernet, WiFi and other communication methods, and can flexibly adapt to different office network and device connection requirements.

[0024] It should be noted that the examples herein are only for explaining the present invention and are not intended to limit the scope of protection of the present invention.

[0025] It should be understood that in the various embodiments of this document, the size of the serial numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of this document.

[0026] It should also be understood that in the embodiments herein, the term "and / or" merely describes an association between associated objects, indicating that three possible relationships exist. For example, "A and / or B" could represent: A alone, A and B simultaneously, or B alone. Furthermore, the character " / " in this document generally indicates an "or" relationship between the associated objects.

[0027] Those skilled in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the above description has generally described the composition and steps of each example according to function. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered beyond the scope of this document.

[0028] Those skilled in the art will clearly understand that, for the sake of convenience and brevity of description, the specific logical process of the method described above can refer to the corresponding working processes of the systems, devices and units in the aforementioned method embodiments, and will not be repeated here.

[0029] In the several embodiments provided herein, it should be understood that the disclosed systems, devices, and methods can be implemented in other ways. For example, the device embodiments described above are merely illustrative. For example, the division of the units is merely a logical function division. In actual implementation, there may be other division methods, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices, or units, or can be an electrical, mechanical, or other form of connection.

[0030] The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed across multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiments herein.

[0031] In addition, the functional units in the various embodiments herein may be integrated into a single processing unit, each unit may exist physically separately, or two or more units may be integrated into a single unit. The aforementioned integrated units may be implemented in the form of hardware or software functional units.

[0032] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of this article is essentially or the part that contributes to the existing technology, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions for enabling a computer device (which can be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the method described in each embodiment of this article. The aforementioned storage medium includes: various media that can store program code, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk.

[0033] The above descriptions are merely embodiments of the present invention and are not intended to limit the patent scope of the present invention. Any equivalent structures or equivalent process changes made using the contents of the present invention's description and drawings, or directly or indirectly applied to other related technical fields, are also included in the patent protection scope of the present invention.

Claims

1. A printer fault automatic processing system, characterized in that: include: Fault detection module, code library storage module, fault identification module, treatment measure generation module, automatic execution module and communication module that work together; The fault detection module is used to obtain printer operation information in real time and generate fault codes; The code library storage module stores various fault codes and corresponding processing scheme information; The fault identification module is used to compare the fault code with the data in the library to identify the fault type; the treatment measure generation module generates operation instructions based on the identification results; the automatic execution module executes the operation instructions to handle the fault; and the communication module is used for data transmission between modules.

2. The automatic printer fault handling system according to claim 1, characterized in that: It also includes a user prompt module for providing prompt information including fault type, processing progress and processing results to the user during the fault processing process.

3. The automatic printer fault handling system according to claim 1, characterized in that: The fault code database in the code library storage module has a classified storage structure and can be classified and managed according to dimensions such as fault type and fault location.

4. The automatic printer fault handling system according to claim 1, characterized in that: When generating processing instructions, the processing measure generation module can accurately customize the processing plan according to the model and version information of the printer in combination with the fault code to ensure the accuracy and compatibility of the operation.

5. The automatic printer fault handling system according to claim 1, characterized in that: Before executing the fault handling instruction, the automatic execution module will first perform a comprehensive status detection on the printer and confirm that the printer is in a safe state to handle the fault before starting to execute the operation.

6. The automatic printer fault handling system according to claim 1, characterized in that: The fault handling log recorded by the data recording module is stored in an encrypted manner to prevent data from being illegally tampered with, and supports multi-platform viewing and management.

7. The automatic printer fault handling system according to claim 1, characterized in that: When backing up key data and configurations, the backup and recovery module adopts a differential backup strategy, backing up only the changed data and configurations, saving storage space and speeding up recovery.

8. The automatic printer fault handling system according to claim 1, characterized in that: The intelligent learning module uses machine learning algorithms to conduct in-depth analysis of fault handling data, which can predict possible faults and take preventive measures in advance to prevent faults from occurring.

9. The automatic printer fault handling system according to claim 8, characterized in that: After predicting a fault, the intelligent learning module can automatically adjust the monitoring frequency and parameters of the fault detection module to increase attention to potential fault locations.

10. The automatic printer fault handling system according to claim 1, characterized in that: The communication module has multiple communication interfaces and protocol compatibility, including but not limited to USB, Ethernet, WiFi and other communication methods, and can flexibly adapt to different office network and device connection requirements.

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