Self-service business handling terminal based on social security and intelligent management method

Abstract

The invention discloses a business self-service handling terminal based on social security and an intelligent management method, and relates to the technical field of data processing and analysis, and the method comprises the steps: building an integrated business processing platform, and integrating various social security business rules and processes; real-time connection with a social security policy issuing system is established, and the platform automatically acquires latest policy information based on changes of social security policies; through a preset rule engine, automatically adjusting the business process and the handling requirement according to the latest policy; a standardized communication interface and a data format are adopted, so that real-time sharing and interaction of data are realized by self-service handling terminals of all regions and departments; a central management server is established, and all terminal devices are managed and monitored in a unified mode. Through multi-service integration, real-time connection, the rule engine, the standardized interface and the central management server, the efficiency, convenience and safety of social security service self-service handling are improved, and the adaptability and the cross-regional cooperation capability of the system are enhanced.

Description

Technical Field

[0001] The present invention relates to the technical field of data processing and analysis, and in particular to a self-service terminal and an intelligent management method based on social security services. Background Art

[0002] With the rapid development of information technology and the improvement of people's living standards, the demand for convenient and efficient social security services is increasing. At the same time, the government is vigorously promoting informatization construction and encouraging innovative service models to improve the quality and efficiency of public services.

[0003] However, the existing technology still has some problems that need to be solved: the scope of business processing is limited. For some complex social security businesses, such as benefit review and relationship transfer, the self-service terminals may not be able to fully meet the processing needs and still require manual review and intervention; with the continuous adjustment and changes in social security policies, the business functions of the self-service terminals may not be updated in a timely manner, resulting in some new businesses being unable to be processed through the self-service terminals; self-service terminals in different regions and departments may have hardware and software differences, resulting in the inability to interconnect between devices, affecting user experience; the compatibility of self-service terminals with external systems such as banks and hospitals needs to be improved. For example, in businesses such as direct settlement of medical treatment across provinces, there may be problems with information sharing and interaction. Summary of the Invention

[0004] In order to solve the above technical problems, a self-service terminal and intelligent management method based on social security business are provided. This technical solution solves the problem that the scope of business handling is limited. For some complex social security business, such as benefit review, relationship transfer, etc., the self-service terminal may not be able to fully meet the handling needs and still require manual review and intervention; with the continuous adjustment and change of social security policies, the business functions of the self-service terminal may not be updated in time, resulting in some new businesses cannot be handled through the self-service terminal; the self-service terminals in different regions and departments may have hardware and software differences, resulting in the inability to interconnect between devices, affecting the user experience; the compatibility of self-service terminals with external systems such as banks and hospitals needs to be improved. For example, in businesses such as direct settlement of cross-provincial medical treatment, there may be problems with information sharing and interaction.

[0005] In order to achieve the above objects, the technical solution adopted by the present invention is:

[0006] Based on the social security business self-service terminal and intelligent management method, including:

[0007] The terminal device is equipped with a multi-service integration module to handle complex services including social security information query, insurance registration, benefit review, and relationship transfer, and can complete the business processing without manual intervention;

[0008] Build an integrated business processing platform that integrates various social security business rules and processes to achieve unified management and processing of different social security businesses;

[0009] Based on the business processing platform, the function of automatically identifying business types can accurately determine the business type based on the business information entered by the user and match the corresponding processing flow;

[0010] Establish a real-time connection with the social security policy release system. Based on changes in social security policies, the platform automatically obtains the latest policy information. Through a pre-set rule engine, it automatically adjusts business processes and handling requirements according to the latest policies.

[0011] Adopting standardized communication interfaces and data formats, self-service terminals in different regions and departments can achieve real-time data sharing and interaction;

[0012] Establish a central management server to uniformly manage and monitor all terminal devices.

[0013] Preferably, the terminal device has a multi-service integration module to handle complex services including social security information query, insurance registration, benefit review, and relationship transfer, and can complete the service processing without manual intervention. Specifically, it includes:

[0014] Built-in social security card reader / writer, ID card reader, fingerprint collector, and high-definition scanner, supporting document scanning and biometric verification operations; automatically reads document information and compares it with relevant departments in real time to verify identity authenticity;

[0015] Equipped with dual-screen displays, it guides users step-by-step through complex business operations; supports real-time query of individual insurance status, payment records, account balances, and benefit payment details, integrating data on multiple insurance types including pension, medical, and unemployment; supports online registration for flexible employment personnel, automatically generates insurance files, and assigns social security numbers;

[0016] After the user fills in the insurance information through the touch screen, the system automatically verifies the logic and prompts for correction of incorrect items in real time;

[0017] The electronic signature board collects signatures and directly generates electronic files for archiving, replacing paper material review;

[0018] After the user initiates the transfer application, the terminal automatically generates the insurance payment certificate, which is encrypted and transmitted to the transferee system through blockchain technology; the transfer progress is tracked in real time, and abnormal status notifications are automatically pushed;

[0019] Intelligently merge insurance records from multiple locations, automatically calculate repeated payment periods and generate refund plans, and directly initiate bank deductions after user confirmation.

[0020] Preferably, the building of an integrated business processing platform that integrates various social security business rules and processes to achieve unified management and processing of different social security businesses specifically includes:

[0021] Establish a unified database, integrate data sources from multiple departments including relevant departments, taxation, and hospitals, and achieve one-time entry and multiple business reuse;

[0022] Formulate RESTful API specifications to support system integration with banks, hospitals, and government platforms;

[0023] Develop data cleaning tools to automatically correct missing fields and format errors in historical data; apply natural language processing to parse paper documents, identify key information through OCR, and automatically compare it with the database; build knowledge graphs to identify business logic contradictions and screen high-risk applications for manual review;

[0024] The key information is identified by OCR and automatically compared with the database, and the calculation formula is:

[0025]

[0026] Where C is the confidence of OCR recognition, N is the number of recognized characters, and P i is the probability of recognizing the i-th character;

[0027] The knowledge graph is constructed to identify business logic contradictions, and the logical contradiction scoring formula is:

[0028]

[0029] Where S is the logical contradiction score, M is the number of rules, and w i is the weight of the i-th rule, d i is the violation degree of the i-th rule, and its value range is between 0 and 1.

[0030] Preferably, the building of an integrated business processing platform that integrates various social security business rules and processes to achieve unified management and processing of different social security businesses specifically includes:

[0031] Establish a three-level management authority system at the provincial, municipal, and county levels to support cross-regional business collaboration; develop a joint office interface so that social security, tax, and banking personnel can handle related business simultaneously;

[0032] Build a transaction rollback mechanism to automatically trigger compensating transactions when cross-system operations occur, establish an emergency processing channel, and enable local cache to handle basic business operations in the event of system downtime;

[0033] It supports multi-channel access through PC, mobile APP, and self-service terminals, and provides functions such as electronic signature, material upload, and progress tracking; it integrates an intelligent customer service system and accurately matches policy answers and operational instructions through semantic analysis.

[0034] Preferably, the building of an integrated business processing platform that integrates various social security business rules and processes to achieve unified management and processing of different social security businesses specifically includes:

[0035] The transaction rollback mechanism is constructed using the following calculation formula:

[0036]

[0037] Where R is the transaction rollback trigger flag, 1 indicates triggering, and 0 indicates not triggering; E is the error level; and Ethreshold is the error level threshold.

[0038] Preferably, the function of automatically identifying the business type based on the business processing platform, accurately determining the business type according to the business information input by the user, and matching the corresponding processing flow specifically includes:

[0039] Supports multi-modal interaction methods such as text input, voice commands, and scanned documents, automatically recognizes document information through OCR technology, and performs image pre-processing on paper materials uploaded by users;

[0040] Use natural language processing technology to parse user-entered business descriptions, extract keywords, and associate them with business tags; use large language models to identify fuzzy expressions;

[0041] Build a social security business knowledge graph, linking policy terms, material lists, and processing conditions; dynamically match business types and processing procedures through a configurable rule engine, and support priority setting;

[0042] Automatically trigger subsequent operations based on business types: Standardized businesses directly call database interfaces to return results; complex businesses initiate AI review modules for preliminary verification, screening out abnormal cases requiring manual review; cross-system businesses call coordination modules to interact with hospital and bank systems;

[0043] Monitor business processing status in real time. If there are missing materials or policy changes, the process will be automatically triggered to roll back or redirect.

[0044] Preferably, the establishment of a real-time connection with the social security policy release system, based on changes in social security policies, allows the platform to automatically obtain the latest policy information; and through a pre-set rule engine, automatically adjusts business processes and handling requirements according to the latest policies, specifically including:

[0045] Connect to the policy release platform of the Ministry of Human Resources and Social Security, provincial and municipal social security bureaus' official websites, and obtain policy texts and business rule adjustment notifications in real time through API interfaces;

[0046] Establish a multi-level policy source access mechanism that is compatible with national unified policies and local implementation regulations;

[0047] Use OCR technology to identify policy documents and use NLP algorithms to extract structured data on policy effective date, scope of application, and business rule change points;

[0048] Convert policy text into executable business logic code, support phased release mechanism, and verify new rules in a simulation environment before synchronizing them to the production system;

[0049] Establish a policy version history library to record the effective period and geographical scope of each policy document. When users handle business, the system automatically matches the applicable rule version for their insurance location and business time;

[0050] After the new policy is imported, a triple check is triggered: logic check to detect conflicts in policy parameters; compatibility test to verify the connection between the new rules and existing business processes; manual review mark, forcing social security bureau staff to confirm online for high-risk rules involving fund accounting and benefit payment;

[0051] When a policy update is detected to cause a system error, it automatically switches to the previous stable version and pushes an alert message to the administrator.

[0052] Preferably, the establishment of a real-time connection with the social security policy release system, based on changes in social security policies, allows the platform to automatically obtain the latest policy information; and through a pre-set rule engine, automatically adjusts business processes and handling requirements according to the latest policies, specifically including:

[0053] When a user initiates a business request, the engine automatically filters the rule sets that meet the conditions and generates an execution path tree;

[0054] The Rete algorithm based on the Drools rule engine adjusts business steps in real time through factual reasoning;

[0055] Establish a rule priority system to automatically select the highest priority for execution when multiple rules conflict; record rule execution traces through transaction logs to support manual review and rule optimization;

[0056] Build a full-scale business scenario simulator in an independent environment to automatically verify the compatibility of new rules with existing systems; use an AB testing mechanism to push new rules to a small number of terminals first, monitor business success rate and response time indicators, and deploy them in full after meeting the standards; use an abnormal circuit breaker mechanism to automatically roll back to the previous stable version when the business failure rate exceeds the established threshold.

[0057] Preferably, the use of standardized communication interfaces and data formats to enable self-service terminals in different regions and departments to achieve real-time data sharing and interaction specifically includes:

[0058] HTTP / HTTPS is used as the basic transmission protocol, combined with RESTful API design specifications to ensure interoperability across different terminal devices, servers, and external systems. Standardized interface response codes are defined, along with a unified error handling mechanism. A general interface catalog is developed to cover high-frequency business scenarios such as insurance registration and benefit review.

[0059] Introducing blockchain technology to record key operations and ensure that data cannot be tampered with through hash chains;

[0060] The interface version number is embedded in the URL path to support the parallel operation of new and old versions of terminals, avoiding upgrade conflicts. An interface compatibility testing platform is established to automatically detect the protocol matching degree of terminals in different regions and generate difference reports.

[0061] Build a message queue to realize the distribution and subscription of business data; deploy edge servers at provincial nodes to cache commonly used data.

[0062] Preferably, the establishment of a central management server to uniformly manage and monitor all terminal devices specifically includes:

[0063] Automatically discover and register self-service terminal devices connected to the network, record the device model, serial number, hardware configuration and software version; establish an asset ledger to track the device deployment location, usage status and maintenance records; use standardized interface protocols to be compatible with terminal devices from different manufacturers and support unified driver management for cross-brand devices;

[0064] Collect CPU usage, memory usage, disk space, and printer status indicators in real time, and set threshold alarms; visualize the real-time business volume, queue status, and average processing time of each terminal to identify business congestion nodes;

[0065] Supports remote power on / off, program updates, and configuration file push. It uses virtual desktop technology to remotely take over faulty terminals and assist on-site users in completing complex operations.

[0066] Enforce terminals to use national encryption algorithms for encrypted transmission, regularly scan for system vulnerabilities and push patches; monitor USB port usage records to block unauthorized storage device access; integrate intrusion detection systems to analyze abnormal traffic and automatically isolate suspicious terminals;

[0067] Synchronize terminal business data to the central database in real time, supporting cross-regional data retrieval; incrementally back up local terminal data daily, and quickly restore business through the central server in disaster scenarios.

[0068] Compared with the prior art, the present invention has the following beneficial effects:

[0069] The present invention proposes that the multi-business integration module of the terminal device can handle complex business without human intervention, avoiding the tedious process and time consumption of manual operation, making business processing more efficient. At the same time, the business processing platform can uniformly manage and process different social security businesses, automatically identify business types and match processing processes, further improving the speed of business processing; connected to the social security policy release system in real time, the platform can automatically obtain the latest policy information, and automatically adjust business processes and processing requirements according to a pre-set rule engine, ensuring the synchronization of business processing with the latest policies, and reducing business errors and disputes caused by untimely policy updates; using standardized communication interfaces and data formats, it realizes real-time sharing and interaction of data among self-service terminals in different regions and departments, breaking down data barriers, enabling social security information to circulate and be used on a larger scale, and providing convenience for cross-regional business processing; the central management server uniformly manages and monitors all terminal devices, making it convenient for operation and maintenance personnel to promptly discover and solve equipment failures, business anomalies and other problems, ensuring the stable operation of the system, and helping to count and analyze the usage of terminal devices, providing data support for optimizing services. BRIEF DESCRIPTION OF THE DRAWINGS

[0070] Figure 1 This is a diagram of a self-service terminal and intelligent management method for social security business;

[0071] Figure 2 A flowchart for building an integrated business processing platform;

[0072] Figure 3 A flowchart that automatically adjusts business processes and processing requirements according to the latest policies. DETAILED DESCRIPTION

[0073] The following description is intended to disclose the present invention so that those skilled in the art can implement the present invention. The preferred embodiments described below are merely examples, and those skilled in the art may conceive of other obvious variations.

[0074] Reference Figure 1 As shown, based on the social security business self-service terminal and intelligent management method, it includes:

[0075] The terminal device is equipped with a multi-service integration module to handle complex services including social security information query, insurance registration, benefit review, and relationship transfer, and can complete the business processing without manual intervention;

[0076] Build an integrated business processing platform that integrates various social security business rules and processes to achieve unified management and processing of different social security businesses;

[0077] Based on the business processing platform, the function of automatically identifying business types can accurately determine the business type based on the business information entered by the user and match the corresponding processing flow;

[0078] Establish a real-time connection with the social security policy release system. Based on changes in social security policies, the platform automatically obtains the latest policy information. Through a pre-set rule engine, it automatically adjusts business processes and handling requirements according to the latest policies.

[0079] Adopting standardized communication interfaces and data formats, self-service terminals in different regions and departments can achieve real-time data sharing and interaction;

[0080] Establish a central management server to uniformly manage and monitor all terminal devices.

[0081] It should be noted that an industrial control host with stable performance and strong processing power is selected as the core, and is equipped with a high-definition touch screen to facilitate intuitive operation by users; at the same time, it is equipped with ID card readers, social security card readers, printers, cameras and other equipment to meet various business needs such as identity verification, business credential printing, and face recognition;

[0082] Supports multiple network access methods, such as Ethernet and Wi-Fi, to ensure that terminals can stably connect to the integrated business processing platform and achieve real-time data transmission.

[0083] According to the characteristics of social security business, corresponding functional modules are developed, such as insurance registration, benefit application, information query, certificate printing, etc. Each module should have independent business logic and data processing flow, and interact with the integrated business processing platform for data.

[0084] Reference Figure 2 As shown, the integrated business processing platform is built, which integrates various social security business rules and processes to achieve unified management and processing of different social security businesses. Specifically, it includes:

[0085] Establish a unified database, integrate data sources from multiple departments including relevant departments, taxation, and hospitals, and achieve single-entry, multi-business reuse; formulate RESTful API specifications to support system integration with banks, hospitals, and government platforms;

[0086] Develop data cleaning tools to automatically correct missing fields and format errors in historical data; apply natural language processing to parse paper documents, identify key information through OCR, and automatically compare it with the database; build knowledge graphs to identify business logic contradictions and screen high-risk applications for manual review;

[0087] Embedded with a configurable rule engine, it parses the latest policy documents in real time, automatically updates review conditions, and supports a phased release mechanism where new rules are verified in a simulated environment before being released online.

[0088] The key information is identified by OCR and automatically compared with the database, and the calculation formula is:

[0089]

[0090] Where C is the confidence of OCR recognition, N is the number of recognized characters, and P i is the probability of recognizing the i-th character;

[0091] The knowledge graph is constructed to identify business logic contradictions, and the logical contradiction scoring formula is:

[0092]

[0093] Where S is the logical contradiction score, M is the number of rules, and w i is the weight of the i-th rule, d i is the violation degree of the i-th rule, and its value range is between 0 and 1.

[0094] The aforementioned integrated business processing platform integrates various social security business rules and processes to achieve unified management and processing of different social security businesses, specifically including:

[0095] Establish a three-level management authority system at the provincial, municipal, and county levels to support cross-regional business collaboration; develop a joint office interface so that social security, tax, and banking personnel can handle related business simultaneously;

[0096] Build a transaction rollback mechanism to automatically trigger compensating transactions when cross-system operations occur, establish an emergency processing channel, and enable local cache to handle basic business operations in the event of system downtime;

[0097] It supports multi-channel access through PC, mobile APP, and self-service terminals, and provides functions such as electronic signature, material upload, and progress tracking; it integrates an intelligent customer service system and accurately matches policy answers and operational instructions through semantic analysis.

[0098] The aforementioned integrated business processing platform integrates various social security business rules and processes to achieve unified management and processing of different social security businesses, specifically including:

[0099] The transaction rollback mechanism is constructed using the following calculation formula:

[0100]

[0101] Where R is the transaction rollback trigger flag, 1 indicates triggering, and 0 indicates not triggering; E is the error level; and Ethreshold is the error level threshold.

[0102] It should be noted that the implementation of the integrated business processing platform adopts a layered architecture design through architectural design, which divides the platform into presentation layer, business logic layer, data access layer and infrastructure layer. The responsibilities of each layer are clearly defined, and they interact through interfaces to improve the scalability and maintainability of the platform.

[0103] Introducing a microservices architecture, splitting the platform's various business functions into multiple independent microservices. Each microservice can be independently developed, deployed, and run. The microservices architecture can improve the platform's flexibility and responsiveness while reducing system coupling.

[0104] Establish a service registration center. Microservices register their information with the registration center when they start. Other services can discover and call the required services through the registration center. The service registration and discovery mechanism can realize dynamic management and load balancing of services.

[0105] Build a service monitoring platform to monitor the operating status and performance indicators of microservices in real time. At the same time, adopt governance measures such as service circuit breaking, current limiting, and degradation to ensure the stability and reliability of the platform.

[0106] Embedded configurable rules engine:

[0107] The rule engine can parse the latest policy documents in real time and automatically update review conditions. New rules are first verified in a simulation environment to ensure stability before being officially launched, reducing risks. This ensures that business processing always complies with the latest policy requirements, improving the system's adaptability and flexibility.

[0108] Support for cross-regional business collaboration includes:

[0109] Connect with external systems such as tax systems, banking systems, and medical institutions to achieve real-time data interaction and sharing. For example, connect with the tax system to obtain payment information of participating units; connect with the banking system to realize the payment of social security benefits and the settlement of funds;

[0110] Integrate the social security business processing platform with other systems within the social security agency (such as the financial management system, file management system, etc.) to eliminate information silos and achieve seamless connection of business processes.

[0111] Business function module development includes:

[0112] Insurance registration management enables insurance registration, information changes, and cancellation for both organizations and individuals, supporting multiple online and offline processing methods. For example, individuals can upload relevant information for insurance registration via a mobile app.

[0113] Payment management integrates multiple payment channels, such as bank deduction, online payment, and self-service terminal payment, to facilitate timely payment of premiums by insured persons. At the same time, payment records are monitored and managed in real time.

[0114] Benefit payment management realizes benefit calculation, issuance and inquiry functions according to different types of social security benefits, such as pensions and medical insurance reimbursement, to ensure the accuracy and timeliness of benefit payments.

[0115] Information query and statistical analysis provide information query services for insured persons, units and social security institutions, including personal insurance information, payment records, benefit enjoyment status, etc. At the same time, statistical analysis of social security business data is conducted to provide support for policy formulation and decision-making.

[0116] Reference Figure 3 As shown, the platform establishes a real-time connection with the social security policy release system. Based on changes in social security policies, the platform automatically obtains the latest policy information. Through a pre-set rule engine, the platform automatically adjusts business processes and handling requirements according to the latest policies. Specifically, the following are included:

[0117] Connect to the policy release platform of the Ministry of Human Resources and Social Security, provincial and municipal social security bureaus' official websites, and obtain policy texts and business rule adjustment notifications in real time through API interfaces;

[0118] Establish a multi-level policy source access mechanism that is compatible with national unified policies and local implementation regulations;

[0119] Use OCR technology to identify policy documents and use NLP algorithms to extract structured data on policy effective date, scope of application, and business rule change points;

[0120] Convert policy text into executable business logic code, support phased release mechanism, and verify new rules in a simulation environment before synchronizing them to the production system;

[0121] Establish a policy version history library to record the effective period and geographical scope of each policy document. When users handle business, the system automatically matches the applicable rule version for their insurance location and business time;

[0122] After the new policy is imported, a triple check is triggered: logic check to detect conflicts in policy parameters; compatibility test to verify the connection between the new rules and existing business processes; manual review mark, forcing social security bureau staff to confirm online for high-risk rules involving fund accounting and benefit payment;

[0123] When a policy update is detected to cause a system error, it automatically switches to the previous stable version and pushes an alert message to the administrator;

[0124] When a user initiates a business request, the engine automatically filters the rule sets that meet the conditions and generates an execution path tree;

[0125] The Rete algorithm based on the Drools rule engine adjusts business steps in real time through factual reasoning;

[0126] Establish a rule priority system to automatically select the highest priority for execution when multiple rules conflict; record rule execution traces through transaction logs to support manual review and rule optimization;

[0127] Build a full-scale business scenario simulator in an independent environment to automatically verify the compatibility of new rules with existing systems; use an AB testing mechanism to push new rules to a small number of terminals first, monitor indicators such as business success rate and response time, and deploy them in full after meeting the standards; use an abnormal circuit breaker mechanism to automatically roll back to the previous stable version when the business failure rate exceeds the established threshold.

[0128] It should be noted that policy information is acquired by using web crawler technology to automatically capture social security policy information from the docking platform, parse the captured information, extract key content such as policy document number, scope of application, execution time, specific terms, etc., and store it in a structured manner in the database of this platform.

[0129] Categorize and organize acquired policy information based on policy type (e.g., pension insurance, medical insurance, etc.), applicable objects (enterprises, individuals, etc.), and release level (national, provincial, municipal, etc.) to facilitate subsequent query and use; establish a rule engine to convert the business rules in new policies into logical rules that the system can recognize. When new policy information is acquired, the rule engine automatically checks and adjusts the rules involved in the business process, such as insurance conditions, payment standards, and benefit calculation methods;

[0130] Based on policy changes, the system automatically adjusts various aspects of the business process, such as insurance registration, payment declaration, and benefit application. For example, if the policy adjusts the insurance age range, the system automatically updates the age limit on the insurance registration page and blocks applications that do not meet the new conditions.

[0131] When a user initiates a business request, the engine automatically filters the rule set that meets the conditions and generates an execution path tree, including: when a user initiates a business request, the system filters out all rules that meet the conditions from the rule engine based on the information entered by the user (such as business type, insurance location, business time, etc.); when a user initiates a business request, the system filters out all rules that meet the conditions from the rule engine based on the information entered by the user (such as business type, insurance location, business time, etc.).

[0132] AB testing mechanisms include:

[0133] New rules are first pushed to a small number of terminals to monitor key indicators such as business success rate and response time; the effectiveness of the new rules is evaluated based on the monitoring results to ensure their stability and reliability; when the new rules perform well in the testing phase, they are gradually deployed to all terminals to ensure a smooth transition of the system.

[0134] To sum up, the advantages of the present invention are: intelligent processing from business identification to process matching is realized through multi-business integrated terminals and rule engines; standardized interfaces and cross-departmental data sharing mechanisms eliminate the pain points of repeated submission of materials and cross-regional running errands in traditional processing; real-time connection to the policy release system, automatic update of business processes through the rule engine, which is particularly important in the context of high-frequency adjustment of social security policies, and solves the lag problem of traditional manual updates; the use of a "central management server + standardized interface" architecture not only realizes real-time monitoring of 120 million terminal devices across the country, but also supports personalized services; the system realizes efficient processing and unified management of social security business through intelligent and automated means, which not only improves service quality and user experience, but also reduces operating costs, enhances management capabilities, and supports the smooth implementation of policies. The application of this system will provide strong support for the modern management of social security business.

[0135] The above shows and describes the basic principles, main features, and advantages of the present invention. Those skilled in the art should understand that the present invention is not limited to the above embodiments. The above embodiments and descriptions merely illustrate the principles of the present invention. Various changes and modifications may be made to the present invention without departing from the spirit and scope of the present invention. Such changes and modifications are intended to fall within the scope of the present invention. The scope of protection claimed by the present invention is defined by the appended claims and their equivalents.

Claims

1. Based on the social security business self-service terminal and intelligent management method, it is characterized by: include: The terminal device is equipped with a multi-service integration module to handle complex services including social security information query, insurance registration, benefit review, and relationship transfer, and can complete the business processing without manual intervention; Build an integrated business processing platform that integrates various social security business rules and processes to achieve unified management and processing of different social security businesses; Based on the business processing platform, the function of automatically identifying business types can accurately determine the business type based on the business information entered by the user and match the corresponding processing flow; Establish a real-time connection with the social security policy release system. Based on changes in social security policies, the platform automatically obtains the latest policy information. Through a pre-set rule engine, it automatically adjusts business processes and handling requirements according to the latest policies. Adopting standardized communication interfaces and data formats, self-service terminals in different regions and departments can achieve real-time data sharing and interaction; Establish a central management server to uniformly manage and monitor all terminal devices.

2. The self-service terminal and intelligent management method based on social security services according to claim 1, characterized in that: The terminal device is equipped with a multi-service integration module to handle complex services including social security information query, insurance registration, benefit review, and relationship transfer, and can complete the business processing without manual intervention. Specifically, it includes: Built-in social security card reader / writer, ID card reader, fingerprint collector, and high-definition scanner, supporting document scanning and biometric verification operations; automatically reads document information and compares it with relevant departments in real time to verify identity authenticity; Equipped with dual-screen displays, it guides users step-by-step through complex business operations; supports real-time query of individual insurance status, payment records, account balances, and benefit payment details, integrating data on multiple insurance types including pension, medical, and unemployment; supports online registration for flexible employment personnel, automatically generates insurance files, and assigns social security numbers; After the user fills in the insurance information through the touch screen, the system automatically verifies the logic and prompts for correction of incorrect items in real time; The electronic signature board collects signatures and directly generates electronic files for archiving, replacing paper material review; After the user initiates the transfer application, the terminal automatically generates the insurance payment certificate, which is encrypted and transmitted to the transferee system through blockchain technology; the transfer progress is tracked in real time, and abnormal status notifications are automatically pushed; Intelligently merge insurance records from multiple locations, automatically calculate repeated payment periods and generate refund plans, and directly initiate bank deductions after user confirmation.

3. The self-service terminal and intelligent management method for social security services according to claim 2, characterized in that: The aforementioned integrated business processing platform integrates various social security business rules and processes to achieve unified management and processing of different social security businesses, specifically including: Establish a unified database, integrate data sources from multiple departments including relevant departments, taxation, and hospitals, and achieve one-time entry and multiple business reuse; Formulate RESTful API specifications to support system integration with banks, hospitals, and government platforms; Develop data cleaning tools to automatically correct missing fields and format errors in historical data; apply natural language processing to parse paper documents, identify key information through OCR, and automatically compare it with the database; build knowledge graphs to identify business logic contradictions and screen high-risk applications for manual review; The key information is identified by OCR and automatically compared with the database, and the calculation formula is: Where C is the confidence of OCR recognition, N is the number of recognized characters, and P i is the probability of recognizing the i-th character; The knowledge graph is constructed to identify business logic contradictions, and the logical contradiction scoring formula is: Where S is the logical contradiction score, M is the number of rules, and w i is the weight of the i-th rule, d i is the violation degree of the i-th rule, and its value range is between 0 and 1.

4. The self-service terminal and intelligent management method for social security services according to claim 3, characterized in that: The aforementioned integrated business processing platform integrates various social security business rules and processes to achieve unified management and processing of different social security businesses, specifically including: Establish a three-level management authority system at the provincial, municipal, and county levels to support cross-regional business collaboration; develop a joint office interface so that social security, tax, and banking personnel can handle related business simultaneously; Build a transaction rollback mechanism to automatically trigger compensating transactions when cross-system operations occur, establish an emergency processing channel, and enable local cache to handle basic business operations in the event of system downtime; It supports multi-channel access through PC, mobile APP, and self-service terminals, and provides functions such as electronic signature, material upload, and progress tracking; it integrates an intelligent customer service system and accurately matches policy answers and operational instructions through semantic analysis.

5. The self-service terminal and intelligent management method based on social security services according to claim 4 is characterized in that: The aforementioned integrated business processing platform integrates various social security business rules and processes to achieve unified management and processing of different social security businesses, specifically including: The transaction rollback mechanism is constructed using the following calculation formula: Where R is the transaction rollback trigger flag, 1 indicates triggering, and 0 indicates not triggering; E is the error level; and Ethreshold is the error level threshold.

6. The self-service terminal and intelligent management method based on social security services according to claim 5, characterized in that: The function of automatically identifying business types based on the business processing platform accurately determines the business type based on the business information input by the user and matches the corresponding processing flow, specifically including: Supports multi-modal interaction methods such as text input, voice commands, and scanned documents, automatically recognizes document information through OCR technology, and performs image pre-processing on paper materials uploaded by users; Use natural language processing technology to parse user-entered business descriptions, extract keywords, and associate them with business tags; use large language models to identify fuzzy expressions; Build a social security business knowledge graph, linking policy terms, material lists, and processing conditions; dynamically match business types and processing procedures through a configurable rule engine, and support priority setting; Automatically trigger subsequent operations based on business types: Standardized businesses directly call database interfaces to return results; complex businesses initiate AI review modules for preliminary verification, screening out abnormal cases requiring manual review; cross-system businesses call coordination modules to interact with hospital and bank systems; Monitor business processing status in real time. If there are missing materials or policy changes, the process will be automatically triggered to roll back or redirect.

7. The self-service terminal and intelligent management method for social security services according to claim 6, characterized in that: The said establishment of a real-time connection with the social security policy release system enables the platform to automatically obtain the latest policy information based on changes in social security policies; Through the pre-set rule engine, business processes and handling requirements are automatically adjusted according to the latest policies, including: Connect to the policy release platform of the Ministry of Human Resources and Social Security, provincial and municipal social security bureaus' official websites, and obtain policy texts and business rule adjustment notifications in real time through API interfaces; Establish a multi-level policy source access mechanism that is compatible with national unified policies and local implementation regulations; Use OCR technology to identify policy documents and use NLP algorithms to extract structured data on policy effective date, scope of application, and business rule change points; Convert policy text into executable business logic code, support phased release mechanism, and verify new rules in a simulation environment before synchronizing them to the production system; Establish a policy version history library to record the effective period and geographical scope of each policy document. When users handle business, the system automatically matches the applicable rule version for their insurance location and business time; After the new policy is imported, a triple check is triggered: logic check to detect conflicts in policy parameters; compatibility test to verify the connection between the new rules and existing business processes; manual review mark, forcing social security bureau staff to confirm online for high-risk rules involving fund accounting and benefit payment; When a policy update is detected to cause a system error, it automatically switches to the previous stable version and pushes an alert message to the administrator.

8. The self-service terminal and intelligent management method based on social security services according to claim 7, characterized in that: The said establishment of a real-time connection with the social security policy release system enables the platform to automatically obtain the latest policy information based on changes in social security policies; Through the pre-set rule engine, business processes and handling requirements are automatically adjusted according to the latest policies, including: When a user initiates a business request, the engine automatically filters the rule sets that meet the conditions and generates an execution path tree; The Rete algorithm based on the Drools rule engine adjusts business steps in real time through factual reasoning; Establish a rule priority system to automatically select the highest priority for execution when multiple rules conflict; record rule execution traces through transaction logs to support manual review and rule optimization; Build a full-scale business scenario simulator in an independent environment to automatically verify the compatibility of new rules with existing systems; use an AB testing mechanism to push new rules to a small number of terminals first, monitor business success rate and response time indicators, and deploy them in full after meeting the standards; use an abnormal circuit breaker mechanism to automatically roll back to the previous stable version when the business failure rate exceeds the established threshold.

9. The self-service terminal and intelligent management method for social security services according to claim 8, characterized in that: The adoption of standardized communication interfaces and data formats to enable real-time data sharing and interaction among self-service terminals in different regions and departments specifically includes: HTTP / HTTPS is used as the basic transmission protocol, combined with RESTful API design specifications to ensure interoperability across different terminal devices, servers, and external systems. Standardized interface response codes are defined, along with a unified error handling mechanism. A general interface catalog is developed to cover high-frequency business scenarios such as insurance registration and benefit review. Introducing blockchain technology to record key operations and ensure that data cannot be tampered with through hash chains; The interface version number is embedded in the URL path to support the parallel operation of new and old versions of terminals, avoiding upgrade conflicts. An interface compatibility testing platform is established to automatically detect the protocol matching degree of terminals in different regions and generate difference reports. Build a message queue to realize the distribution and subscription of business data; deploy edge servers at provincial nodes to cache commonly used data.

10. The self-service terminal and intelligent management method based on social security services according to claim 9, characterized in that: The establishment of a central management server to uniformly manage and monitor all terminal devices specifically includes: Automatically discover and register self-service terminal devices connected to the network, record the device model, serial number, hardware configuration and software version; establish an asset ledger to track the device deployment location, usage status and maintenance records; use standardized interface protocols to be compatible with terminal devices from different manufacturers and support unified driver management for cross-brand devices; Collect CPU usage, memory usage, disk space, and printer status indicators in real time, and set threshold alarms; visualize the real-time business volume, queue status, and average processing time of each terminal to identify business congestion nodes; Supports remote power on / off, program updates, and configuration file push. It uses virtual desktop technology to remotely take over faulty terminals and assist on-site users in completing complex operations. Enforce terminals to use national encryption algorithms for encrypted transmission, regularly scan for system vulnerabilities and push patches; monitor USB port usage records to block unauthorized storage device access; integrate intrusion detection systems to analyze abnormal traffic and automatically isolate suspicious terminals; Synchronize terminal business data to the central database in real time, supporting cross-regional data retrieval; incrementally back up local terminal data daily, and quickly restore business through the central server in disaster scenarios.

Images