Household appliance after-sales service method, electronic equipment and storage medium

Abstract

The invention relates to the technical field of home equipment, and provides a home appliance after-sales service method, electronic equipment and a storage medium, and the home appliance after-sales service method comprises the steps: obtaining service demand category information and a door-to-door service address of a user; determining that the operator arrives at the door-to-door service address, and reminding the operator to wear a tool; and based on the tool verification information about whether the tool is worn normatively, determining that the operator wears the tool normatively, and indicating the operator to execute after-sales service operation corresponding to the service demand category information. According to the invention, the first device prompts the operator to wear the tool in time and determines the standard mode of wearing the tool, thereby effectively improving the interaction flexibility between the operator and the corresponding device, and effectively improving the functional diversity of the first device corresponding to the operator. Therefore, the personal safety risk of the operator in the high-altitude operation process can be reduced, and the after-sales service experience of the user can be improved.

Description

Technical Field

[0001] The present invention relates to the technical field of household appliances, and in particular to a household appliance after-sales service method, an electronic device, and a storage medium. Background Art

[0002] With the continuous development and progress of science and technology, the application of air-conditioning equipment is becoming more and more widespread. For example, air-conditioning equipment can be installed in corporate office buildings, residential buildings, and self-built buildings in urban and rural areas. In addition, in the process of users purchasing and using air-conditioning equipment, air-conditioning equipment manufacturers need to provide users with after-sales services such as installation and maintenance. Considering that the installation or maintenance of air-conditioning equipment usually involves high-altitude work, and the risk factor of high-altitude work is relatively high, workers are required to wear standard work clothes for high-altitude work. However, at present, the electronic equipment corresponding to the operator only pushes after-sales service-related work content to the operator, and the operator manually decides whether to wear standard work clothes. The functions of the electronic equipment corresponding to the operator are single and fixed, which can neither help reduce the personal safety risks of the operator during high-altitude work, nor improve the user's after-sales service experience. Summary of the Invention

[0003] The present invention aims to solve at least one of the technical problems existing in the related art. To this end, the present invention proposes a household appliance after-sales service method applied to a first device corresponding to an operator, which uses the first device to promptly remind the operator to wear work clothes and determine the standard way to wear the work clothes, replacing the existing method of relying solely on the operator's personal consciousness and / or personal habits to independently decide whether to wear work clothes or whether to wear work clothes in a standard manner, effectively improving the interaction flexibility between the operator and the corresponding device, and also effectively improving the functional diversity of the first device corresponding to the operator, thereby not only helping to reduce the personal safety risks of the operator during high-altitude operations, but also improving the user's after-sales service experience.

[0004] The present invention also provides a household appliance after-sales service method applied to the after-sales service platform.

[0005] The present invention also provides an electronic device.

[0006] The present invention also provides a non-transitory computer-readable storage medium.

[0007] According to a first aspect of an embodiment of the present invention, a household appliance after-sales service method is applied to a first device corresponding to an operator, and the method includes:

[0008] Obtain the user's service demand category information and door-to-door service address;

[0009] Determining that the operator has arrived at the door-to-door service address, and reminding the operator to wear work clothes;

[0010] Based on the tool verification information on whether the tool is worn properly, it is determined that the operator is wearing the tool properly, and the operator is instructed to perform an after-sales service operation corresponding to the service demand category information.

[0011] According to the household appliance after-sales service method of an embodiment of the present invention, the first device corresponding to the operator determines that the operator has arrived at the door-to-door service address and first reminds the operator to wear work clothes. When it is determined that the operator is wearing work clothes in a standardized manner based on the work clothes verification information, the operator is instructed to perform after-sales service operations. In this way, the first device promptly reminds the operator to wear work clothes and determines whether to wear work clothes in a standardized manner, replacing the existing method of relying solely on the operator's personal consciousness and / or personal habits to independently decide whether to wear work clothes or whether to wear work clothes in a standardized manner. This effectively improves the interactive flexibility between the operator and his corresponding device, and also effectively improves the functional diversity of the first device corresponding to the operator, thereby not only helping to reduce the personal safety risks of the operator during high-altitude operations, but also improving the user's after-sales service experience.

[0012] According to one embodiment of the present invention, determining that the operator has arrived at the door-to-door service address and reminding the operator to wear work clothes includes:

[0013] It is determined that the operator has arrived at the door-to-door service address, and a pop-up reminder is used to remind the operator to wear the work clothes in a standardized manner.

[0014] According to one embodiment of the present invention, the method further includes:

[0015] It is determined that the tool verification information is not detected or the tool is not worn properly within the first preset time period of the pop-up reminder, and a voice reminder is used to remind the operator to wear the tool properly.

[0016] According to one embodiment of the present invention, determining whether the worker is wearing the work clothes in a standardized manner based on the work clothes verification information of whether the work clothes are worn in a standardized manner includes:

[0017] In a case where the tooling verification information is used to verify whether each button pair of the tooling is fastened at the corresponding wearing position, based on the sensing result of the button fastening information sensed by the first sensors provided at the wearing position corresponding to each button pair on the tooling, it is determined that the worker is wearing the tooling in a standardized manner; each first sensor is used to generate the corresponding button fastening information after the corresponding button pair is fastened at the corresponding wearing position.

[0018] According to one embodiment of the present invention, the tool verification information based on whether the tool is worn in a standardized manner determines whether the operator wears the tool in a standardized manner, further comprising:

[0019] In a case where the tool verification information is used to verify whether each buckle pair between the tool and the safety rope is tightened at the corresponding stretching position, the second sensors arranged at the corresponding buckle positions on the tool or the safety rope all sense the buckle tightening information, thereby determining that the worker is wearing the tool in a standardized manner; each second sensor is used to generate the corresponding buckle tightening information after the corresponding buckle pair is tightened at the corresponding stretching position.

[0020] According to one embodiment of the present invention, the method further includes:

[0021] During the process of the operator performing the after-sales service operation, a wearing signal generated by each button pair after being fastened at the corresponding wearing position is obtained in real time, each wearing signal corresponding to a button fastening information;

[0022] Each of the wearing signals is transmitted to an after-sales service platform in real time. The after-sales service platform is used to determine the target button pairs with discontinuous fastening states based on each of the wearing signals, and to determine whether to send an abnormal reminder to the first device based on the relationship between the number of the target button pairs and the number of the button pairs; the abnormal reminder is used to remind the operator to fasten the target button pairs.

[0023] According to one embodiment of the present invention, the after-sales service platform is further configured to receive tooling button status information input by the operator, and to correct the number of the target button pairs based on the tooling button status information.

[0024] A home appliance after-sales service method according to a second embodiment of the present invention is applied to an after-sales service platform, and the method includes:

[0025] Determining the user's service requirement category information and door-to-door service address based on the home appliance after-sales service request information sent by the second device corresponding to the user;

[0026] Determine an operator based on the service requirement category information and the door-to-door service address, and send the service requirement category information and the door-to-door service address to a first device corresponding to the operator;

[0027] Among them, the first device is used to determine that the operator has arrived at the door-to-door service address, remind the operator to wear work clothes, and based on the work clothes verification information of whether the work clothes are worn properly, determine that the operator is wearing the work clothes properly, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0028] According to the home appliance after-sales service method of an embodiment of the present invention, the after-sales service platform improves the timeliness and reliability of the after-sales service required by the user provided by the operator at the door by determining the operator based on the user's service demand category information and the door-to-door service address determined from the home appliance after-sales service request information, and sending the service demand category information and the door-to-door service address to the first device corresponding to the operator.

[0029] According to one embodiment of the present invention, the method further includes:

[0030] Based on the after-sales service change request sent by the second device, determine whether to continue wearing the work clothes or reassign the operator, send the service category information and the door-to-door service address carried in the after-sales service change request to the device corresponding to the reassigned operator, or send a reminder message to the first device to remind the operator to continue wearing the work clothes.

[0031] The above one or more technical solutions in the embodiments of the present invention have at least one of the following technical effects: when the first device corresponding to the operator determines that the operator has arrived at the door-to-door service address, it first reminds the operator to wear work clothes, and when it is determined based on the work clothes verification information that the operator is wearing the work clothes in a standardized manner, it instructs the operator to perform after-sales service operations. In this way, the first device promptly reminds the operator to wear work clothes and determines whether to wear work clothes in a standardized manner, replacing the existing method of relying solely on the operator's personal consciousness and / or personal habits to independently decide whether to wear work clothes or whether to wear work clothes in a standardized manner, effectively improving the interaction flexibility between the operator and his corresponding device, and at the same time effectively improving the functional diversity of the first device corresponding to the operator, thereby not only helping to reduce the personal safety risks of the operator during high-altitude operations, but also improving the user's after-sales service experience.

[0032] Furthermore, the after-sales service platform improves the timeliness and reliability of the after-sales service required by the user provided by the operator at the door by determining the operator based on the user's service demand category information and door-to-door service address determined from the home appliance after-sales service request information, and sending the service demand category information and door-to-door service address to the first device corresponding to the operator.

[0033] Furthermore, after the first device determines that the operator has arrived at the door-to-door service address, it immediately uses a pop-up reminder to remind the operator to wear work clothes in a standardized manner, further improving the timeliness and reliability of the first device reminding the operator to wear work clothes, helping to ensure that the operator wears work clothes in a timely and standardized manner, and providing reliable protection for subsequently reducing personal safety risks during high-altitude operations.

[0034] Furthermore, the first device corresponding to the operator determines that a pop-up reminder will continue to remind the operator to wear work clothes properly through voice reminders when the operator has not worn work clothes or has not worn work clothes properly within the first preset time period. This improves the flexibility and reliability of the first device in reminding the operator to wear work clothes, thereby further helping to ensure that the operator wears work clothes in a timely and proper manner, and can also provide reliable protection for reducing personal safety risks during subsequent high-altitude operations.

[0035] Furthermore, the first device determines whether the worker is wearing the work clothes properly by detecting through sensors whether the button pairs corresponding to each point are fastened in the corresponding wearing position, thereby improving the accuracy and reliability of the first device in determining the work clothes wearing specifications.

[0036] Furthermore, the first device sends the wearing signals generated by each button pair after fastening at the corresponding wearing position to the after-sales service platform in real time, and the after-sales service platform determines the target button pair with an intermittent fastening state and instructs the first device to remind the operator to fasten the target button pair. This greatly improves the personal safety factor of the operator during the entire process of high-altitude operation, and also improves the flexibility and reliability of information exchange between the first device and the after-sales service platform during the entire process of high-altitude operation.

[0037] Additional aspects and advantages of the present invention will be set forth in part in the description which follows and, in part, will be obvious from the description which follows, or may be learned by practice of the present invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0038] In order to more clearly illustrate the technical solutions in the embodiments of the present invention or related technologies, the following briefly introduces the drawings required for use in the embodiments or related technical descriptions. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0039] Figure 1 This is one of the flow charts of the household appliance after-sales service method provided by an embodiment of the present invention;

[0040] Figure 2 This is a schematic diagram of the button positions of a work safety belt provided by an embodiment of the present invention;

[0041] Figure 3 This is a schematic diagram of the positions of buttons on a work jacket provided by an embodiment of the present invention;

[0042] Figure 4 This is a second flow chart of the home appliance after-sales service method provided by an embodiment of the present invention;

[0043] Figure 5This is the third flow chart of the home appliance after-sales service method provided by an embodiment of the present invention;

[0044] Figure 6 This is one of the structural diagrams of the home appliance after-sales service device provided by an embodiment of the present invention;

[0045] Figure 7 This is the second structural diagram of the home appliance after-sales service device provided by an embodiment of the present invention;

[0046] Figure 8 It is a structural diagram of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0047] To make the objectives, technical solutions, and advantages of the present invention more clear, the technical solutions of the present invention will be clearly and completely described below in conjunction with the accompanying drawings. Obviously, the embodiments described are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without making creative efforts shall fall within the scope of protection of the present invention.

[0048] In the embodiments of the present invention, "at least one" refers to one or more, and "more" refers to two or more. "And / or" describes the association relationship of associated objects, indicating that three relationships may exist. For example, A and / or B can represent three situations: A exists alone, A and B exist at the same time, and B exists alone, where A and B can be singular or plural. In the textual description of the present invention, the character " / " generally indicates that the previous and next associated objects are in an "or" relationship. In addition, it should be noted that the serial numbers themselves for the objects described in the present invention, such as "first", "second", etc., are only used to distinguish the objects described, and do not have any order or technical meaning.

[0049] With the continuous advancement of technology, air conditioning equipment is becoming increasingly widely used. For example, it can be installed in corporate offices, residential buildings, and self-built buildings in urban and rural areas. Furthermore, during the purchase and use of air conditioning equipment, air conditioning equipment manufacturers are required to provide users with after-sales services such as installation and maintenance. Considering that installation or maintenance of air conditioning equipment often involves working at height, which is highly dangerous, workers are required to wear proper work clothes when working at height. Therefore, ensuring that workers wear proper work clothes when working at height is particularly important.

[0050] In the related technology, the corresponding electronic device of the operator only pushes after-sales service-related work content to the operator, and the operator manually decides whether to wear work clothes properly. When the operator has poor self-awareness and / or has a fluke mentality, he may still not wear work clothes or wear work clothes improperly when performing high-altitude operations.

[0051] However, since the functions of the electronic equipment corresponding to the operators are single and fixed, it can neither help reduce the personal safety risks of the operators during high-altitude operations nor improve the user's after-sales service experience.

[0052] Therefore, in order to solve the above technical problems, the present invention provides a household appliance after-sales service method, electronic equipment and storage medium. Figures 1 to 8 The present invention describes the home appliance after-sales service method, electronic device and storage medium provided by the present invention, wherein the execution subject of the home appliance after-sales service method is the first device corresponding to the operator, and the first device can be other devices such as a portable device, a smart phone and a portable wearable device. The present invention does not specifically limit the specific form of the first device. Furthermore, the home appliance after-sales service method can also be applied to a home appliance after-sales service device set in the first device, and the home appliance after-sales service device can be implemented by software, hardware or a combination of the two. The home appliance after-sales service method is described below by taking the execution subject of the home appliance after-sales service method as the first device corresponding to the operator as an example.

[0053] To facilitate understanding of the home appliance after-sales service method provided by the embodiments of the present invention, the home appliance after-sales service method provided by the present invention will be described in detail below through the following exemplary embodiments. It is understood that the following exemplary embodiments can be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments.

[0054] Reference Figure 1 , which is one of the flow charts of the household appliance after-sales service method provided by the present invention, such as Figure 1 As shown, the home appliance after-sales service method includes the following steps 110 to 130.

[0055] Step 110: Obtain the user's service requirement category information and door-to-door service address.

[0056] The service request category information may include, but is not limited to, the category of home appliance service requested and the after-sales service category for that category. For example, the home appliance category may be air conditioners, and the after-sales service category may be air conditioner installation services. The on-site service address may be the location where the user requires after-sales service, that is, the address of the home appliance service requested, such as the floor of the user's residence or office.

[0057] Specifically, in step 110, the first device corresponding to the operator obtains the user's service demand category information and door-to-door service address. The information can be obtained by the user sending an after-sales service request to the after-sales service platform through a mini-program, official account, device application, etc., and the after-sales service platform parsing the service demand category information and door-to-door service address from the after-sales service request; the information can also be obtained by the user directly sending the service demand category information and door-to-door service address to the first device corresponding to the operator through a mini-program, official account, device application, etc.; the information can also be obtained by the user logging into the after-sales service platform through a mini-program, official account, device application, etc. to query the operator who is currently not working and is closest to the door-to-door service address, and sending the service demand category information and door-to-door service address to the first device corresponding to the operator. The present invention does not specifically limit the specific method for the first device to obtain the user's service demand category information and door-to-door service address. For example, the user's after-sales service request can carry the category of home appliance equipment required for service, the after-sales service category of the home appliance equipment category, and the door-to-door service address.

[0058] It should be noted that when the after-sales service platform parses the service demand category information and the door-to-door service address from the after-sales service request, it can first determine the various operators who provide after-sales service in the area where the door-to-door service address is located, and then determine at least one operator who is not currently in operation from the various operators, and then determine the operator who is closest to the door-to-door service address from the at least one operator, and send the user's service demand category information and door-to-door service address to the first device corresponding to the operator who is closest to the door-to-door service address.

[0059] Furthermore, upon obtaining the service requirement category information and the on-site service address, the first device corresponding to the operator can first remind the operator to verify whether the tooling to be worn is intact and within its validity period, and instruct the operator to proceed to the on-site service address after confirming that the tooling is intact and within its validity period. Alternatively, the first device or the after-sales service platform can also periodically send tooling verification instructions, which are used to remind the operator to verify the integrity and validity period of the tooling, so that the tooling can be promptly scrapped and replaced with a new one if it is not within its validity period or the degree of damage is serious enough.

[0060] Step 120: Determine that the operator has arrived at the door-to-door service address and remind the operator to wear work clothes.

[0061] Specifically, in step 120, the first device corresponding to the operator can display the entire progress of the after-sales service operation corresponding to the service demand category information and also display a button for confirming arrival at the door-to-door service address. When the operator arrives at the door-to-door service address and clicks the button for confirming arrival at the door-to-door service address, the first device can confirm that the operator has arrived at the door-to-door service address. At this time, the first device can remind the operator to wear work clothes properly.

[0062] It should be noted that, when the after-sales service platform determines the user's service demand category information and door-to-door service address information, the after-sales service platform can send the user's service demand category information and door-to-door service address information to the first device, and can also send supervision tooling suggestions and the operator's door-to-door service time to the user's corresponding second device in at least one of voice, graphic, and text forms, so that when the operator arrives at the door-to-door service address within the door-to-door service time, the user can assist in supervision and remind the operator to wear tooling in a standardized manner, and can send the operator's tooling wearing status in real time to the first device in one of text, graphic, and video forms, so that the first device can assist in verifying whether the tooling is worn in a standardized manner based on the received tooling wearing status. This not only increases the flexibility of information exchange between users and operators, but also reduces the personal safety risks of operators.

[0063] Step 130: Based on the tool verification information on whether the tool is worn properly, determine whether the operator is wearing the tool properly, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0064] Specifically, in step 130, when the first device determines, based on the detected tooling verification information, that the operator has worn the tooling and the wearing result meets the standard wearing requirements, it can be determined that the operator has completed the standardized wearing of the tooling. At this time, the operator can be instructed to perform after-sales service operations corresponding to the service demand category information.

[0065] It should be noted that the first device can monitor the work clothes wearing verification information used to verify whether the work clothes are worn in a standardized manner during the first preset period of time when reminding the operator to wear the work clothes in a standardized manner. Standard wearing means wearing the work clothes in accordance with the standard wearing requirements of the work clothes. If the first device pre-stores standard wearing images of different work clothes representing standard wearing, the operator can wear the work clothes within the shooting range of the first device, so that the first device can monitor the operator's work clothes wearing process and monitor the work clothes verification information used to verify whether the work clothes are worn in a standardized manner. The tool clothes verification information monitored here is also each tool clothes wearing image captured.

[0066] At this time, the first device can quickly determine the work clothes standard wearing image corresponding to the work clothes currently worn by the worker from the different work clothes standard wearing images, and then match each work clothes wearing image taken with the determined work clothes standard wearing image to verify whether the worker is wearing the work clothes standardly; it can also take a work clothes wearing image when the displayed confirm end work clothes button receives a click operation from the worker, and verify whether the worker is wearing the work clothes standardly by matching the taken work clothes wearing image with the determined work clothes standard wearing image; it can also determine whether the worker is wearing the work clothes standardly based on the work clothes verification information when the user sends the work clothes verification information to the first device; here, the work clothes wearing verification information sent by the user to the first device can be the work clothes wearing image taken by the user and / or the work clothes wearing result text information manually input by the user.

[0067] In the household appliance after-sales service method provided by an embodiment of the present invention, the first device corresponding to the operator first reminds the operator to wear work clothes when the operator arrives at the door-to-door service address, and instructs the operator to perform after-sales service operations when it is determined that the operator is wearing work clothes in a standardized manner based on the work clothes verification information. In this way, the first device promptly reminds the operator to wear work clothes and determines whether to wear work clothes in a standardized manner, replacing the existing method of relying solely on the operator's personal consciousness and / or personal habits to independently decide whether to wear work clothes or whether to wear work clothes in a standardized manner, effectively improving the interactive flexibility between the operator and the corresponding device, and at the same time effectively improving the functional diversity of the first device corresponding to the operator, thereby not only helping to reduce the personal safety risks of the operator during high-altitude operations, but also improving the user's after-sales service experience.

[0068] Based on the above Figure 1 In the illustrated home appliance after-sales service method, in one exemplary embodiment, it is understood that, to ensure the timeliness and flexibility of the first device's reminder to the operator to wear proper work clothes, the first device may immediately prompt the operator to wear proper work clothes after determining that the operator has arrived at the user's location. Based on this, in step 120, the specific implementation process of the first device determining that the operator has arrived at the door-to-door service address and reminding the operator to wear work clothes may include:

[0069] Make sure the workers arrive at the door-to-door service address, and use pop-up reminders to remind them to wear work clothes properly.

[0070] Specifically, when the operator arrives at the door-to-door service address and the first device confirms that the operator is on-site, a pop-up reminder can be used to remind the operator to wear work clothes properly. The pop-up reminder can be a text reminder or a graphic reminder. In addition to containing text information or graphic information reminding the operator to wear work clothes properly, the text reminder or graphic reminder can also include text information or graphic information of the wearing process of wearing work clothes properly, so that the operator can wear the work clothes according to the pop-up reminder and can also check whether the work clothes are standard.

[0071] In the home appliance after-sales service method provided by an embodiment of the present invention, the first device immediately uses a pop-up reminder to remind the operator to wear work clothes in a standardized manner after determining that the operator has arrived at the door-to-door service address. This further improves the timeliness and reliability of the first device reminding the operator to wear work clothes, helps to ensure that the operator wears work clothes in a timely and standardized manner, and provides reliable protection for subsequently reducing personal safety risks during high-altitude operations.

[0072] Based on the above Figure 1 In the illustrated home appliance after-sales service method, in an exemplary embodiment, it is understood that, considering the possibility that the operator may not wear work clothes or wear work clothes improperly during the pop-up window reminder process, the first device may issue a voice reminder after a certain period of time after the pop-up window reminder is displayed if it is determined that the operator still does not wear work clothes properly. Based on this, the home appliance after-sales service method provided by the present invention may also include:

[0073] If the work clothes verification information is not detected or the work clothes are not worn properly within the first preset time period using a pop-up reminder, a voice reminder is used to remind the operator to wear the work clothes properly.

[0074] Specifically, if the first device does not detect work uniform verification information within a first preset duration of a pop-up window reminding the operator to wear work uniforms properly, it can be determined that the operator is still not wearing work uniforms. If the work uniform verification information detected by the first device within the first preset duration of a pop-up window reminding the operator to wear work uniforms properly indicates that the operator is not wearing work uniforms properly, it can be determined that the operator is not wearing work uniforms properly. In this case, a different reminder method can be used to continue reminding the operator, that is, a voice reminder to the operator to wear work uniforms properly. For example, the first preset duration can be 10 minutes.

[0075] It should be noted that in addition to voice information reminding workers to wear work clothes properly, the voice reminder method can also include voice information of the wearing process of wearing work clothes properly, so that workers can wear work clothes according to the voice reminder and also check whether the work clothes are worn properly.

[0076] In the home appliance after-sales service method provided by an embodiment of the present invention, the first device corresponding to the operator determines a pop-up reminder and continues to remind the operator to wear work clothes in a standardized manner through a voice reminder when the operator has not worn work clothes or has not worn work clothes properly within a first preset time period. This improves the flexibility and reliability of the first device in reminding the operator to wear work clothes, thereby further helping to ensure that the operator wears work clothes in a timely and standardized manner, and can also provide reliable protection for subsequently reducing personal safety risks during high-altitude operations.

[0077] Based on the above Figure 1 In the illustrated home appliance after-sales service method, in one exemplary embodiment, it is understood that for a work suit comprising a top and a safety belt, considering that each point on the work suit worn by the worker corresponds to a button on the work suit safety belt and a button on the work suit top, it is possible to determine whether the worker is wearing the work suit properly by using a sensor to detect whether the button pairs corresponding to each point are fastened in the corresponding wearing position. Based on this, the specific implementation process of determining whether the worker is wearing the work suit properly based on the work suit verification information in step 130 may include:

[0078] When the tooling verification information is used to verify whether each button pair of the tooling is fastened at the corresponding wearing position, the first sensors set at the corresponding wearing positions of each button pair on the tooling sense the button fastening information, and determine whether the worker is wearing the tooling in a standardized manner; each first sensor is used to generate corresponding button fastening information after the corresponding button pair is fastened at the corresponding wearing position.

[0079] Each first sensor may be a photoelectric sensor or an image sensor, and accordingly, each button fastening information may be a photoelectric signal or an image signal.

[0080] Specifically, the first device can pre-store work clothes standard wearing images corresponding to different numbers of points, and each work clothes standard wearing image contains the fastening mark of each button pair at the corresponding wearing position; at this time, the first device first selects the target work clothes standard wearing image that matches the actual number of points on the work clothes currently worn by the operator from multiple work clothes standard wearing images, and then further monitors whether the first sensors set at the corresponding wearing positions of each button pair on the work clothes within a preset time period all sense the button fastening information. When multiple photoelectric signals consistent with the actual number of points are detected, it can be determined that each button pair on the work clothes is fastened. When the first sensors set at the corresponding wearing positions of the button pairs all sense photoelectric signals, it can be further determined that the operator is wearing the work clothes in a standardized manner; or, when multiple image signals consistent with the actual number are detected, it can be determined that the first sensors set at the corresponding wearing positions of each button pair on the work clothes all sense image signals. At this time, by performing image recognition on each image signal separately, and matching each image recognition result with the fastening mark of each button pair at the corresponding wearing position carried by the standardized wearing image of the target work clothes, it can be determined that each button pair on the work clothes is fastened at the corresponding wearing position, and then it can be determined that the operator is wearing the work clothes in a standardized manner.

[0081] It should be noted that after the first device matches each image recognition result with the fastening mark of each button pair at the corresponding wearing position carried by the target work clothes standard wearing image, if it is determined that at least one button pair on the work clothes worn by the operator is not in the corresponding wearing position or at least one button pair is not fastened at the corresponding wearing position, it can be determined that the operator is not wearing the work clothes standardly. In this case, the operator can be reminded to wear the work clothes standardly through voice reminder. This continues until it is determined that each button pair on the work clothes is fastened at the corresponding wearing position.

[0082] In the home appliance after-sales service method provided by an embodiment of the present invention, the first device determines whether the operator is wearing the work clothes properly by detecting through sensors whether the button pairs corresponding to each point are fastened in the corresponding wearing position, thereby improving the accuracy and reliability of the first device in determining the work clothes wearing specifications.

[0083] Based on the above Figure 1 In the illustrated home appliance after-sales service method, in an exemplary embodiment, it is understood that in work scenarios involving the need to wear a safety rope, such as when working at height, it is necessary to ensure that the safety rope is worn. Considering that each buckle position on the work clothes worn by the worker can correspond to a buckle position on the safety rope, it is possible to determine whether the worker is wearing the work clothes properly by detecting whether the buckle pairs between the work clothes and the safety rope are tightened at corresponding stretching positions using a sensor. Based on this, the specific implementation process of determining whether the worker is wearing the work clothes properly based on the work clothes verification information in step 130 can also include:

[0084] When the tooling verification information is used to verify whether each buckle pair between the tooling and the safety rope is tightened at the corresponding stretching position, the second sensors set at the corresponding buckle positions on the tooling or the safety rope all sense the sensing results of the buckle tightening information to determine whether the worker is wearing the tooling in a standardized manner; each second sensor is used to generate corresponding buckle tightening information after the corresponding buckle pair is tightened at the corresponding stretching position.

[0085] The second sensor may specifically be a tension sensor, and the buckle position tightening information may specifically be the tension reaching a corresponding tension threshold detected by the corresponding tension sensor.

[0086] Specifically, the first device can pre-store the tension thresholds of each buckle pair between the work clothes and the safety rope when tightened at the corresponding stretching position; at this time, the first device first receives the tension sensed by each second sensor based on the actual number of points on the work clothes currently worn by the operator, and compares each tension with the corresponding tension threshold. If each tension is the same as the corresponding tension threshold, it can be determined that the second sensors set at the corresponding buckle positions on the work clothes or safety rope all sense the buckle tightening information. At this time, it can be further determined that the operator wears the work clothes in a standardized manner to ensure the safety of the operator.

[0087] It should be noted that after the first device compares each pulling force with the corresponding pulling force threshold, if it is determined that at least one buckle pair on the work clothes worn by the worker is not in the corresponding stretching position or at least one buckle pair is not in a taut state in the corresponding stretching position, it can be determined that the worker is not wearing the work clothes properly. In this case, a voice reminder can be used to remind the worker to wear the work clothes properly. This continues until it is determined that each buckle pair between the work clothes and the safety rope is taut in the corresponding stretching position.

[0088] In the home appliance after-sales service method provided by an embodiment of the present invention, the first device determines whether the worker is wearing the work clothes properly by detecting through a sensor whether the buckle pair between the work clothes and the safety rope are tightened in the corresponding stretching position, thereby improving the flexibility and accuracy of the first device in determining the work clothes wearing specifications.

[0089] Based on the above Figure 1 In the illustrated home appliance after-sales service method, in an exemplary embodiment, it is understood that, considering that each wearing position of the workwear is provided with a sensor and that after the buttons on the workwear safety belt and the corresponding buttons on the workwear jacket are fastened at the corresponding wearing positions, the corresponding sensors will sense signals, the first device can transmit the number of detected signals to the after-sales service platform in real time, so that the after-sales service platform can determine whether the operator is at risk of personal safety during the high-altitude operation based on the number of signals. Based on this, the home appliance after-sales service method provided by the present invention can also include:

[0090] When the operator performs after-sales service operations, the wearing signals generated by each button pair after being fastened at the corresponding wearing position are obtained in real time; further, each wearing signal is transmitted to the after-sales service platform in real time, and the after-sales service platform is used to determine the target button pairs with discontinuous fastening states based on each wearing signal, and determine whether to send an abnormal reminder to the first device based on the relationship between the number of target button pairs and the number of button pairs; the abnormal reminder is used to remind the operator to fasten the target button pairs; each wearing signal corresponds to a button fastening information.

[0091] Each wearing signal may be a photoelectric signal or an image signal sensed by the corresponding first sensor.

[0092] Specifically, for a work suit including a jacket and a safety belt, a first sensor is provided at each wearing position of the work suit worn by the operator, the work suit worn by the operator specifically includes a work safety belt and a work jacket, and each wearing position is used to fasten a button on the work safety belt and a button on the work jacket, and the number of buttons on the work safety belt and the number of buttons on the work jacket are the same and correspond one to one. For example, when the work safety belt contains three buttons A1, B1 and C1 and the work jacket contains three buttons A2, B2 and C2, you can refer to Figure 2 The schematic diagram of the button position of the work safety belt is shown and Figure 3 Schematic diagram of the button positions on a work jacket.

[0093] The position of each button on the work safety belt corresponds to a button on the work jacket, so that multiple button pairs and their corresponding wearing positions can be determined, and each button pair will generate a wearing signal after being fastened at the corresponding wearing position. Figure 2 and Figure 3 As shown, button A1 on the work safety belt and button A2 on the work jacket, button B1 on the work safety belt and button B2 on the work jacket, and button C1 on the work safety belt and button C2 on the work jacket are fastened respectively and corresponding wearing signals are emitted in sequence, indicating that the button pairs at the corresponding wearing positions are in a fastened state.

[0094] At this time, the first device corresponding to the operator can obtain the wearing signal generated by the first sensor at each wearing position in real time, and send the obtained wearing signals to the after-sales service platform in real time, so that the after-sales service platform can determine whether the button pair at each wearing position is continuously in a fastened state based on the wearing signals received at different times.

[0095] For example, when the workers wear work clothes in a standardized manner and perform high-altitude operations, the after-sales service platform can record the start reception time and end reception time of each wearing signal based on the real-time received wearing signals to determine the cumulative reception time of each wearing signal, and based on the second preset time required for the workers to complete the after-sales service operation, determine the target button pairs corresponding to at least one target wearing signal whose cumulative reception time is less than the first preset time. The target button pairs can be button pairs that the workers subjectively unbutton when the working time is less than or equal to the second preset time of a preset proportion, or they can be button pairs whose wearing signal reception is interrupted due to poor quality of a first sensor; they can also be button pairs that are not fastened on the work clothes due to large-scale movements of the workers.

[0096] Furthermore, when the number of unfastened button pairs on the work clothes exceeds half or more of the number of button pairs due to the operator's large movements, the half or more of the button pairs can be determined as target button pairs; when the number of unfastened button pairs on the work clothes is less than half of the number of button pairs due to the operator's large movements, the unfastened button pairs may not be determined as target button pairs.

[0097] It should be noted that when the operator's corresponding first device obtains the wearing signal generated by the first sensor at each wearing position in real time, it can also determine whether the button pair at each wearing position is continuously fastened based on the wearing signals received at different times. The specific determination process of the after-sales service platform can be referred to for this process. No further details will be given here.

[0098] It should be noted that for workwear containing a top and a safety belt, while the operator is performing after-sales service operations, they can also obtain in real time the wearing signals generated by each button pair after tightening at the corresponding stretching position. Each wearing signal corresponds to a piece of button tightening information, that is, each piece of button tightening information can be the tension detected by the corresponding second sensor. In this case, the first device can transmit each wearing signal in real time to the after-sales service platform. The after-sales service platform can also be used to determine the target button pairs with intermittent tightening based on each wearing signal, and determine whether to send an abnormality alert to the first device based on the number of target button pairs and the relationship between the number of button pairs. The abnormality alert can also be used to remind the operator to tighten the target button pairs. The specific process involved can refer to the specific implementation process of determining the target button pairs and the specific implementation process of determining whether to send an abnormality alert to the first device based on the relationship between the number of target button pairs and the number of button pairs. This will not be repeated here.

[0099] The household appliance after-sales service method provided by an embodiment of the present invention is characterized in that the first device sends the wearing signals generated by each button pair after being fastened at the corresponding wearing position to the after-sales service platform in real time, and the after-sales service platform determines the target button pair with an intermittent fastening state and then instructs the first device to remind the operator to fasten the target button pair. This greatly improves the personal safety factor of the operator during the entire process of high-altitude operation, and also improves the flexibility and reliability of information exchange between the first device and the after-sales service platform during the entire process of high-altitude operation.

[0100] Based on the above Figure 1 In one exemplary embodiment of the illustrated home appliance after-sales service method, it is understood that, given the possibility that at least one button pair on a work suit may not trigger the first sensor at the corresponding wearing position to generate a wearing signal even when fastened, the number of target button pairs determined can be corrected using the work suit button status information manually input by the operator. Based on this, in the home appliance after-sales service method provided by the present invention, the after-sales service platform can also be used to receive the work suit button status information input by the operator and correct the number of target button pairs based on the work suit button status information.

[0101] The work clothes button status information may indicate that the button pair at the corresponding wearing position is in a fastened state and cannot generate a wearing signal.

[0102] Specifically, since the buttons contained in the work safety belt and the work jacket each have at least one of factory quality problems, wear problems during historical use, and poor quality of the first sensor, the button pairs are fastened in the corresponding wearing positions but cannot generate corresponding wearing signals. Therefore, in order to avoid misjudging the fastened button pairs as unfastened button pairs, the operator can input the button pairs that are in a fastened state and cannot generate corresponding wearing signals into the after-sales service platform as work button status information, so that the unfastened button pairs determined by the after-sales service platform can be more accurate.

[0103] In the home appliance after-sales service method provided by an embodiment of the present invention, the after-sales service platform ensures that the unfastened button pairs determined are more accurate by correcting the number of target button pairs based on the work button status information input by the operator, thereby improving the flexibility and reliability of reducing the personal safety risks of the operators during high-altitude operations.

[0104] Reference Figure 4 , which is a second flow chart of the home appliance after-sales service method provided by an embodiment of the present invention, such as Figure 4 As shown, the home appliance after-sales service method may include the following steps 410 to 420.

[0105] Step 410: Determine the user's service requirement category information and door-to-door service address based on the home appliance after-sales service request information sent by the second device corresponding to the user.

[0106] Step 420: Determine an operator based on the service requirement category information and the door-to-door service address, and send the service requirement category information and the door-to-door service address to the first device corresponding to the operator.

[0107] Among them, the first device is used to determine whether the operator has arrived at the door-to-door service address, remind the operator to wear work clothes, and based on the work clothes verification information of whether the work clothes are worn properly, determine whether the operator is wearing the work clothes properly, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0108] It should be noted that the execution entity of the home appliance after-sales service method described in steps 410 to 420 is the after-sales service platform.

[0109] It is understandable that the user logs in to the after-sales service platform on the second device through mini-programs, official accounts, device applications, etc., and selects the target after-sales service option that matches the current required after-sales service from the multiple after-sales service options displayed after successfully logging in to the after-sales service platform. After filling in the service requirement category information and door-to-door service address and other information in the target after-sales service option, the home appliance after-sales service request information can be automatically generated, and then the home appliance after-sales service request information can be further sent to the after-sales service platform. The after-sales service platform can determine the user's service requirement category information and door-to-door service address by parsing the home appliance after-sales service request information.

[0110] It should be noted that, for the parsed service demand category information and door-to-door service address, the after-sales service platform can first determine the various operators who provide after-sales service in the area where the door-to-door service address is located, and then determine at least one operator who is not currently in operation from the various operators, and then determine the operator closest to the door-to-door service address from the at least one operator, and send the user's service demand category information and door-to-door service address to the first device corresponding to the operator closest to the door-to-door service address, so that the first device can remind the operator to wear work clothes when the operator arrives at the door-to-door service address, and based on the work clothes verification information of whether the work clothes are worn in accordance with regulations, determine that the operator is wearing the work clothes in accordance with regulations, and instruct the operator to perform the after-sales service operation corresponding to the service demand category information. The specific functions of the first device involved can refer to the aforementioned method embodiment with the execution subject as the first device. No further details will be given here.

[0111] In the home appliance after-sales service method provided by an embodiment of the present invention, the after-sales service platform determines an operator based on the user's service demand category information and door-to-door service address determined from the home appliance after-sales service request information, and sends the service demand category information and door-to-door service address to the first device corresponding to the operator, thereby improving the timeliness and reliability of the operator's on-site provision of the after-sales service required by the user.

[0112] Based on the above Figure 1 In an exemplary embodiment of the home appliance after-sales service method shown, considering the possibility that a user may temporarily cancel an after-sales service request or request additional after-sales service due to personal reasons, the after-sales service platform can determine whether the assigned worker should continue to wear the work uniform or whether the worker needs to be reassigned based on the above situation. Based on this, the home appliance after-sales service method provided by the present invention may also include:

[0113] Based on the after-sales service change request sent by the second device, determine whether to continue wearing the work clothes or to reassign the workers, send the service category information and door-to-door service address carried in the after-sales service change request to the device corresponding to the reassigned workers, or send a reminder message to the first device to remind the workers to continue wearing the work clothes.

[0114] Among them, the after-sales service change request may include but is not limited to canceling service demand category information and / or adding new service demand category information; for example, when the service demand category information is to install an air conditioner category, you can cancel the installation of the air conditioner category and / or add the repair of a washing machine, and you can also cancel the installation of the air conditioner category and / or add the installation of a refrigerator.

[0115] Specifically, when the operator has not arrived at the door-to-door service address or has arrived at the door-to-door service address, the user modifies the home appliance after-sales service request information for personal reasons, and sends the after-sales service change request obtained after modifying the home appliance after-sales service request information to the after-sales service platform.

[0116] At this time, when the after-sales service platform determines to cancel the service demand category information based on the after-sales service change request, it can instruct the operator to leave the door-to-door service address; when the after-sales service platform determines to add new service category information based on the after-sales service change request, it can first determine whether the operator assigned to the user has the service skills to perform the new service category information. If so, there is no need to re-assign new operators; if not, the operators are re-assigned to the door-to-door service address; further, the after-sales service platform can also determine whether the assigned operators continue to wear work clothes based on the new service category information, so that when it is determined that the operators need to continue wearing work clothes, a reminder message can be sent to the first device corresponding to the operator to remind the operators to continue wearing work clothes.

[0117] The home appliance after-sales service method provided by the present invention is a method in which the after-sales service platform determines whether the assigned workers should continue to wear work clothes or whether the workers need to be reassigned based on the after-sales service change request in which the user cancels the after-sales service demand or adds after-sales service, and sends the added service category information and door-to-door service address to the equipment corresponding to the reassigned workers, or continues to remind the assigned workers to continue wearing work clothes, thereby improving the flexibility of information exchange between the user and the after-sales service platform, improving the user's after-sales service experience, and also improving the functional diversity and easy implementation of the after-sales service platform.

[0118] For example, reference Figure 5 The flowchart of the household appliance after-sales service method shown in FIG. Figure 5 In the process, the after-sales service platform can first apply for tooling for the operator, and instruct the successfully applied tooling to connect and activate the first device corresponding to the operator, and then further send the device's ID number (Identity document, ID) and the application account of the first device, and then based on the successful binding result, the after-sales service platform starts to calculate the usage time of the work clothes, allowing the operator to use it within the prescribed preset usage time or valid years. If the time is exceeded, the work clothes will be forcibly scrapped and replaced; and the first device or after-sales service platform can monitor whether the work clothes are worn in accordance with the regulations during the operator's after-sales service operation, and when it is determined that there are enough target button pairs with discontinuities in the fastening state, it can remind the operator to fasten the target button pairs in time in real time; at the same time, the user can also send the work clothes wearing situation of the operator to the first device or after-sales service platform to monitor whether the operator wears the work clothes in accordance with the regulations. In this way, through the user's on-site participation in monitoring, the purpose of assisting the first device or after-sales service platform to monitor whether the operator wears the work clothes in accordance with the regulations for after-sales service operations is achieved, and after the after-sales service operation is completed, the first device or after-sales service platform can evaluate the operator's work clothes wearing situation during the entire after-sales service process. Thereby achieving the purpose of guiding and monitoring the operator to wear the work clothes in accordance with the regulations, minimizing the personal safety risks of the operator and ensuring the personal safety of the operator. Figure 5 In the user's after-sales service information, the user's service demand category information and door-to-door service address.

[0119] At this time, combined Figure 2 The schematic diagram of the button position of the work safety belt is shown and Figure 3The schematic diagram of the button positions of the work clothes jacket shown, and the work clothes worn by the operator use a Bluetooth device to generate an active signal. When the button pairs A1 and A2 of the work clothes are attached and fastened, the power-on condition is reached and a Bluetooth signal is generated. When the first device corresponding to the operator determines that the operator has arrived at the door-to-door service address, a Bluetooth search can be started, and the Bluetooth signals generated when A1 and A2 are fastened, the Bluetooth signals generated when B1 and B2 are fastened, and the Bluetooth signals generated when C1 and C2 are fastened, etc. can be obtained in sequence; until all button pairs are fastened and all points are connected. Then, the first device corresponding to the operator can determine whether the operator is wearing the work clothes in a standardized manner based on the Bluetooth signal obtained in real time. The specific process involved can be referred to the aforementioned embodiment. It will not be repeated here.

[0120] The following describes the home appliance after-sales service device provided by the present invention. The home appliance after-sales service device described below and the home appliance after-sales service method described above can be referenced to each other.

[0121] Reference Figure 6 , which is one of the structural diagrams of the home appliance after-sales service device provided by the present invention, such as Figure 6 As shown, the home appliance after-sales service device 600 includes: an acquisition unit 610, a reminder unit 620 and a service unit 630.

[0122] The acquisition unit 610 is used to acquire the user's service demand category information and door-to-door service address.

[0123] The reminder unit 620 is used to determine that the operator has arrived at the door-to-door service address and remind the operator to wear work clothes.

[0124] The service unit 630 is used to determine whether the operator wears the work clothes in a standardized manner based on the work clothes verification information, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0125] Optionally, the reminder unit 620 is specifically used to determine that the operator has arrived at the door-to-door service address, and use a pop-up reminder to remind the operator to wear work clothes properly.

[0126] Optionally, the reminder unit 620 is specifically used to determine that no tool verification information is detected or the tool is not worn properly within a first preset time period using a pop-up reminder, and to use a voice reminder to remind the operator to wear the tool properly.

[0127] Optionally, the service unit 630 is specifically used to determine whether the worker wears the work clothes in a standardized manner based on the sensing result of the button fastening information sensed by the first sensors set at the corresponding wearing positions of each button pair on the work clothes, when the work clothes verification information is used to verify whether each button pair of the work clothes is fastened at the corresponding wearing position; each first sensor is used to generate corresponding button fastening information after the corresponding button pair is fastened at the corresponding wearing position.

[0128] Optionally, the service unit 630 is specifically used to determine whether the worker is wearing the work clothes in a standardized manner based on the sensing results of the buckle tightening information sensed by the second sensors set at the corresponding buckles on the work clothes or the safety rope when the work clothes verification information is used to verify whether each buckle pair between the work clothes and the safety rope is tightened at the corresponding stretching position; each second sensor is used to generate corresponding buckle tightening information after the corresponding buckle pair is tightened at the corresponding stretching position.

[0129] Optionally, the service unit 630 is specifically used to obtain in real time the wearing signals generated by each button pair after it is fastened at the corresponding wearing position during the process of the operator performing after-sales service operations, and each wearing signal corresponds to a button fastening information; each wearing signal is transmitted to the after-sales service platform in real time, and the after-sales service platform is used to determine the target button pairs with discontinuous fastening states based on each wearing signal, and determine whether to send an abnormal reminder to the first device based on the relationship between the number of target button pairs and the number of button pairs; the abnormal reminder is used to remind the operator to fasten the target button pairs.

[0130] Optionally, the service unit 630 is specifically configured to receive tooling button status information input by a worker, and correct the number of target button pairs based on the tooling button status information.

[0131] The home appliance after-sales service device 600 provided in an embodiment of the present invention can execute the technical solution in any embodiment of the home appliance after-sales service method in which the execution subject is the first device. Its implementation principle and beneficial effects are similar to the implementation principle and beneficial effects of the home appliance after-sales service method in which the execution subject is the first device. Please refer to the implementation principle and beneficial effects of the home appliance after-sales service method in which the execution subject is the first device, and no further details will be given here.

[0132] Reference Figure 7 , which is a second structural diagram of the home appliance after-sales service device provided by the present invention, such as Figure 7 As shown, the home appliance after-sales service device 700 includes: a determining unit 710 and a sending unit 720.

[0133] The determining unit 710 is configured to determine the user's service requirement category information and door-to-door service address based on the home appliance after-sales service request information sent by the second device corresponding to the user.

[0134] The sending unit 720 is used to determine the operating personnel based on the service demand category information and the door-to-door service address, and send the service demand category information and the door-to-door service address to the first device corresponding to the operating personnel; wherein the first device is used to determine that the operating personnel has arrived at the door-to-door service address, remind the operating personnel to wear work clothes, and based on the detected work clothes verification information for verifying whether the work clothes are worn in a standardized manner, determine that the operating personnel is wearing the work clothes in a standardized manner, and instruct the operating personnel to perform after-sales service operations corresponding to the service demand category information.

[0135] Optionally, the determination unit 710 is specifically used to determine whether to continue wearing work clothes or to reassign workers based on the after-sales service change request sent by the second device, and to send the service category information and door-to-door service address carried in the after-sales service change request to the device corresponding to the reassigned worker, or to send a reminder message to the first device to remind the worker to continue wearing work clothes.

[0136] The home appliance after-sales service device 700 provided in an embodiment of the present invention can execute the technical solution in any embodiment of the home appliance after-sales service method whose execution subject is the after-sales service platform. Its implementation principle and beneficial effects are similar to the implementation principle and beneficial effects of the home appliance after-sales service method whose execution subject is the after-sales service platform. Please refer to the implementation principle and beneficial effects of the home appliance after-sales service method whose execution subject is the after-sales service platform, and no further details will be given here.

[0137] Figure 8 An example of a physical structure diagram of an electronic device is shown below. Figure 8 As shown, the electronic device may include: a processor 810, a communication interface 820, a memory 830, and a communication bus 840, wherein the processor 810, the communication interface 820, and the memory 830 communicate with each other via the communication bus 840. The processor 810 may call the logic instructions in the memory 830 to execute the following method:

[0138] Obtain the user's service demand category information and door-to-door service address; determine that the operator has arrived at the door-to-door service address and remind the operator to wear work clothes; based on the work clothes verification information indicating whether the work clothes are worn properly, determine that the operator is wearing the work clothes properly and instruct the operator to perform the after-sales service operation corresponding to the service demand category information. Alternatively, execute the following method:

[0139] Based on the home appliance after-sales service request information sent by the second device corresponding to the user, the user's service demand category information and the door-to-door service address are determined; based on the service demand category information and the door-to-door service address, the operator is determined, and the service demand category information and the door-to-door service address are sent to the first device corresponding to the operator; wherein the first device is used to determine whether the operator has arrived at the door-to-door service address, remind the operator to wear work clothes, and based on the work clothes verification information on whether the work clothes are worn in accordance with regulations, determine that the operator is wearing the work clothes in accordance with regulations, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0140] In addition, the logic instructions in the above-mentioned memory 830 can be implemented in the form of a software functional unit and can be stored in a computer-readable storage medium when sold or used as an independent product. Based on this understanding, the technical solution of the present invention, or the part that contributes to the relevant technology, or the part of the technical solution can be embodied in the form of a software product. The computer software product is stored in a storage medium and includes several instructions for enabling a computer device (which can be a personal computer, server, or network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, etc. Various media that can store program code.

[0141] On the other hand, an embodiment of the present invention discloses a computer program product, which includes a computer program stored on a non-transitory computer-readable storage medium. The computer program includes program instructions. When the program instructions are executed by a computer, the computer can perform the methods provided in the above-mentioned method embodiments, for example, including:

[0142] Obtain the user's service demand category information and door-to-door service address; determine that the operator has arrived at the door-to-door service address and remind the operator to wear work clothes; based on the work clothes verification information indicating whether the work clothes are worn properly, determine that the operator is wearing the work clothes properly and instruct the operator to perform the after-sales service operation corresponding to the service demand category information. Alternatively, execute the following method:

[0143] Based on the home appliance after-sales service request information sent by the second device corresponding to the user, the user's service demand category information and the door-to-door service address are determined; based on the service demand category information and the door-to-door service address, the operator is determined, and the service demand category information and the door-to-door service address are sent to the first device corresponding to the operator; wherein the first device is used to determine whether the operator has arrived at the door-to-door service address, remind the operator to wear work clothes, and based on the work clothes verification information on whether the work clothes are worn in accordance with regulations, determine that the operator is wearing the work clothes in accordance with regulations, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0144] In another aspect, an embodiment of the present invention further provides a non-transitory computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the transmission method provided in each of the above embodiments is implemented, for example, including:

[0145] Obtain the user's service demand category information and door-to-door service address; determine that the operator has arrived at the door-to-door service address and remind the operator to wear work clothes; based on the work clothes verification information indicating whether the work clothes are worn properly, determine that the operator is wearing the work clothes properly and instruct the operator to perform the after-sales service operation corresponding to the service demand category information. Alternatively, execute the following method:

[0146] Based on the home appliance after-sales service request information sent by the second device corresponding to the user, the user's service demand category information and the door-to-door service address are determined; based on the service demand category information and the door-to-door service address, the operator is determined, and the service demand category information and the door-to-door service address are sent to the first device corresponding to the operator; wherein the first device is used to determine whether the operator has arrived at the door-to-door service address, remind the operator to wear work clothes, and based on the work clothes verification information on whether the work clothes are worn in accordance with regulations, determine that the operator is wearing the work clothes in accordance with regulations, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

[0147] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, i.e., they may be located in one location or distributed across multiple network units. Some or all of the modules may be selected based on actual needs to achieve the objectives of the present embodiment. Persons of ordinary skill in the art will be able to understand and implement the present invention without inventive effort.

[0148] Through the description of the above embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus a necessary general hardware platform, or of course, by hardware. Based on this understanding, the above technical solution, in essence, or the part that contributes to the relevant technology, can be embodied in the form of a software product. The computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a magnetic disk, an optical disk, etc., and includes a number of instructions for enabling a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or certain parts of the embodiments.

[0149] Finally, it should be noted that the above embodiments are intended to illustrate the present invention only and are not intended to limit the present invention. Although the present invention has been described in detail with reference to the embodiments, it should be understood by those skilled in the art that various combinations, modifications, or equivalent substitutions of the technical solutions of the present invention do not depart from the spirit and scope of the technical solutions of the present invention and are intended to be encompassed by the claims of the present invention.

Claims

1. A household appliance after-sales service method, characterized in that: Applied to a first device corresponding to an operator, the method includes: Obtain the user's service demand category information and door-to-door service address; Determining that the operator has arrived at the door-to-door service address, and reminding the operator to wear work clothes; Based on the tool verification information on whether the tool is worn properly, it is determined that the operator is wearing the tool properly, and the operator is instructed to perform an after-sales service operation corresponding to the service demand category information.

2. The home appliance after-sales service method according to claim 1, characterized in that: The determining that the operator has arrived at the door-to-door service address and reminding the operator to wear work clothes includes: It is determined that the operator has arrived at the door-to-door service address, and a pop-up reminder is used to remind the operator to wear the work clothes in a standardized manner.

3. The home appliance after-sales service method according to claim 2, characterized in that: The method further comprises: It is determined that the tool verification information is not detected or the tool is not worn properly within the first preset time period of the pop-up reminder, and a voice reminder is used to remind the operator to wear the tool properly.

4. The home appliance after-sales service method according to any one of claims 1 to 3, characterized in that: The determining, based on the tool verification information indicating whether the tool is worn in a standardized manner, that the operator is wearing the tool in a standardized manner includes: In a case where the tooling verification information is used to verify whether each button pair of the tooling is fastened at the corresponding wearing position, based on the sensing result of the button fastening information sensed by the first sensors provided at the wearing position corresponding to each button pair on the tooling, it is determined that the worker is wearing the tooling in a standardized manner; each first sensor is used to generate the corresponding button fastening information after the corresponding button pair is fastened at the corresponding wearing position.

5. The home appliance after-sales service method according to any one of claims 1 to 3, characterized in that: The determining that the operator wears the work clothes in a standardized manner based on the work clothes verification information of whether the work clothes are worn in a standardized manner further includes: In a case where the tool verification information is used to verify whether each buckle pair between the tool and the safety rope is tightened at the corresponding stretching position, the second sensors arranged at the corresponding buckle positions on the tool or the safety rope all sense the buckle tightening information, thereby determining that the worker is wearing the tool in a standardized manner; each second sensor is used to generate the corresponding buckle tightening information after the corresponding buckle pair is tightened at the corresponding stretching position.

6. The home appliance after-sales service method according to claim 4, characterized in that: The method further comprises: During the process of the operator performing the after-sales service operation, a wearing signal generated by each button pair after being fastened at the corresponding wearing position is obtained in real time, each wearing signal corresponding to a button fastening information; Each of the wearing signals is transmitted to an after-sales service platform in real time. The after-sales service platform is used to determine the target button pairs with discontinuous fastening states based on each of the wearing signals, and to determine whether to send an abnormal reminder to the first device based on the relationship between the number of the target button pairs and the number of the button pairs; the abnormal reminder is used to remind the operator to fasten the target button pairs.

7. The home appliance after-sales service method according to claim 6, characterized in that: The after-sales service platform is further configured to receive tooling button status information input by the operator, and to correct the number of the target button pairs based on the tooling button status information.

8. A household appliance after-sales service method, characterized in that: Applied to the after-sales service platform, the method includes: Determining the user's service requirement category information and door-to-door service address based on the home appliance after-sales service request information sent by the second device corresponding to the user; Determine an operator based on the service requirement category information and the door-to-door service address, and send the service requirement category information and the door-to-door service address to a first device corresponding to the operator; Among them, the first device is used to determine that the operator has arrived at the door-to-door service address, remind the operator to wear work clothes, and based on the work clothes verification information of whether the work clothes are worn properly, determine that the operator is wearing the work clothes properly, and instruct the operator to perform after-sales service operations corresponding to the service demand category information.

9. The home appliance after-sales service method according to claim 8, characterized in that: The method further comprises: Based on the after-sales service change request sent by the second device, determine whether to continue wearing the work clothes or reassign the operator, send the service category information and the door-to-door service address carried in the after-sales service change request to the device corresponding to the reassigned operator, or send a reminder message to the first device to remind the operator to continue wearing the work clothes.

10. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the program, the home appliance after-sales service method according to any one of claims 1 to 9 is implemented.

11. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the home appliance after-sales service method according to any one of claims 1 to 9 is implemented.

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