Express transfer method and device

Abstract

The invention discloses an express transfer method and device, and relates to the technical field of computers. According to one specific embodiment, the method comprises the steps that in response to a received express transfer request, a transfer site corresponding to the express transfer request is obtained, and receiver contact information of an express is virtual information; and under the condition that the transfer station is not the cooperation station of the express, opening an information acquisition permission, and sending real information corresponding to the virtual information to a requester of the express transfer request, so that the requester performs transfer on the express according to the real information. According to the embodiment, the express delivery transfer method supporting the non-cooperative transfer station is realized, the transfer process that a courier manually searches a real number is omitted, the working efficiency is improved, and the service quality of express delivery is also ensured.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a method and device for express delivery redirection. Background Art

[0002] With the development and promotion of e-commerce, the scale of logistics and express delivery services has continued to grow, and more and more consumers have become users of these services. To better serve users, facilitate order tracking, and protect their personal information, we have launched a virtual number service. This service protects the recipient's contact information and uses a virtual number instead of the real number for express delivery.

[0003] In the process of implementing the present invention, the inventors found that the prior art has the following problems:

[0004] When a courier needs to be transferred to a non-cooperative post station, there is no corresponding courier transfer system. At the same time, the existing virtual number service requires the courier to contact the recipient through a virtual number, and after obtaining the real number, the courier will execute the courier transfer to the non-cooperative post station based on the real number. The whole process is cumbersome, there is no standardized and unified method, and the quality of courier service cannot be well guaranteed. Summary of the Invention

[0005] In view of this, an embodiment of the present invention provides a method and device for express delivery redirection, which realizes express delivery redirection at non-cooperative redirection sites. It not only eliminates the need for couriers to manually search for real numbers and improves work efficiency, but also ensures the service quality of express delivery.

[0006] To achieve the above object, according to one aspect of an embodiment of the present invention, a method for redirecting a courier is provided, comprising:

[0007] In response to receiving a courier redirection request, obtaining a redirection site corresponding to the courier redirection request, wherein the contact information of the courier recipient is virtual information;

[0008] In the case that the transfer site is not a cooperative site of the courier, the information acquisition permission is enabled, and the real information corresponding to the virtual information is sent to the requester of the courier transfer request, so that the requester can transfer the courier according to the real information.

[0009] Optionally, before enabling the information acquisition permission, the method further includes: performing a normative check on the name of the redirection site, and passing the check; querying and confirming that the redirection site is a registered site; and verifying the identity information of the requester of the express redirection request, and passing the check.

[0010] Optionally, sending the real information corresponding to the virtual information to the requester of the express redirection request includes: querying the real information corresponding to the virtual information from a pre-established contact information mapping relationship table; establishing a query interface, and sending the real information to the requester of the express redirection request through the query interface.

[0011] Optionally, after the requesting party redirects the express according to the real information, the method further includes: in response to receiving the redirection confirmation information of the express, sending a redirection notification to the recipient of the express according to the real information, and updating the delivery status of the express to redirected; monitoring the pickup status of the express at the redirection site, and updating the delivery status of the express according to the pickup status.

[0012] Optionally, a redirection notification is sent to the recipient of the express delivery based on the real information, including: determining a sending method of the redirection notification based on the real information, and preferentially sending the redirection notification to the recipient of the express delivery through the delivery service account; if the redirection notification cannot be sent to the recipient of the express delivery through the delivery service account, sending the redirection notification to the recipient of the express delivery by SMS notification, and the SMS notification supports content template configuration.

[0013] Optionally, the delivery status of the express is updated according to the pickup status, including: when the pickup status is picked up, the delivery status of the express is updated to received, the transfer is completed, and the transfer service of the express is closed; when the pickup status is not picked up, the express is recovered, the delivery status of the express is updated to transfer failed, and the transfer service of the express is closed.

[0014] Optionally, the delivery status of the express delivery also includes update time, update operator and update instructions.

[0015] According to a second aspect of an embodiment of the present invention, a device for courier redirection is provided, comprising:

[0016] a transfer site determination module, configured to, in response to receiving a courier transfer request, obtain a transfer site corresponding to the courier transfer request, wherein the courier recipient contact information is virtual information;

[0017] The express delivery redirection module is used to enable information acquisition authority when the redirection site is not a cooperative site of the express delivery, and send real information corresponding to the virtual information to the requester of the express delivery redirection request, so that the requester can redirect the express delivery according to the real information.

[0018] According to a third aspect of an embodiment of the present invention, there is provided an electronic device for express delivery redirection, comprising:

[0019] one or more processors;

[0020] a storage device for storing one or more programs,

[0021] When the one or more programs are executed by the one or more processors, the one or more processors implement the method provided in the first aspect of the embodiment of the present invention.

[0022] According to a fourth aspect of an embodiment of the present invention, a computer-readable medium is provided, on which a computer program is stored. When the program is executed by a processor, the method provided by the first aspect of the embodiment of the present invention is implemented.

[0023] An embodiment of the invention has the following advantages or beneficial effects: by responding to receiving a courier diversion request, obtaining the diversion site corresponding to the courier diversion request, and the contact information of the courier recipient is virtual information; in the case that the diversion site is not a cooperative site of the courier, opening the information acquisition authority, and sending the real information corresponding to the virtual information to the requester of the courier diversion request, so that the requester can divert the courier according to the real information. The technical solution realizes a courier diversion method that supports non-cooperative diversion sites, which not only eliminates the courier's manual search for the real number diversion process, improves work efficiency, but also ensures the service quality of the courier. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] The accompanying drawings are provided for a better understanding of the present invention and are not intended to limit the present invention.

[0025] Figure 1 is a schematic diagram of the main process of the express delivery redirection method according to an embodiment of the present invention;

[0026] Figure 2 This is a complete flowchart of the express delivery redirection method according to an embodiment of the present invention;

[0027] Figure 3 This is a schematic diagram of the main modules of a device for express delivery redirection according to an embodiment of the present invention;

[0028] Figure 4 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;

[0029] Figure 5 It is a schematic diagram of the structure of a computer system of a terminal device or a server suitable for implementing an embodiment of the present invention. DETAILED DESCRIPTION

[0030] It should be noted that the collection / aggregation, updating, analysis, use, transmission, and storage of user personal information involved in the technical solutions of the present invention all comply with relevant laws and regulations, are used for legitimate and reasonable purposes, are not shared, disclosed, or sold outside of these legitimate uses, and are subject to oversight and management by national regulatory authorities. Necessary measures should be taken with respect to user personal information to selectively block the use or access of personal information data to prevent unauthorized access to such personal information data, ensure that persons with access to personal information data comply with relevant laws and regulations, and ensure the security of user personal information. Furthermore, once such user personal information data is no longer needed, risks should be minimized by restricting or even prohibiting its collection and / or deleting it.

[0031] The following description of exemplary embodiments of the present invention is made in conjunction with the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding. These details should be considered as merely exemplary. Therefore, it should be appreciated by those skilled in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the present invention. Similarly, for the sake of clarity and conciseness, descriptions of well-known functions and structures are omitted in the following description.

[0032] The existing virtual number service does not have a corresponding express delivery transfer system when the express delivery needs to be transferred to a post station that the express delivery company does not cooperate with. At the same time, the existing virtual number service requires the courier to contact the recipient through the virtual number, and after obtaining the real number, the courier will execute the express delivery transfer to the non-cooperative post station based on the real number. The whole process is cumbersome, there is no standardized and unified method, and the quality of express delivery service cannot be well guaranteed.

[0033] In order to solve the above-mentioned problems existing in the prior art, the present invention proposes a method for express delivery redirection. When the redirection site is not a cooperative express delivery site, by enabling information acquisition authority, the real information corresponding to the virtual information is sent to the requester of the express delivery redirection request to perform express delivery redirection, thereby realizing an express delivery redirection method that supports non-cooperative redirection sites. It not only eliminates the courier's manual search for the real number in the redirection process, improves work efficiency, but also ensures the service quality of express delivery.

[0034] Figure 1 FIG. 1 is a schematic diagram of the main process of the express delivery redirection method according to an embodiment of the present invention. Figure 1 As shown, the express delivery redirection method according to the embodiment of the present invention includes the following steps S101 to S103.

[0035] Step S101: In response to receiving a courier redirection request, obtaining a redirection site corresponding to the courier redirection request, wherein the contact information of the courier recipient is virtual information.

[0036] Specifically, when a courier is performing a delivery and for some reason cannot deliver the package directly to the recipient's address, or the recipient's address is a post office, the courier will typically redirect the package to a post office near the recipient's address. The courier uses a handheld terminal to select the package to be redirected, enter the redirection location, and send a redirection request. The package to be redirected uses a virtual number service, and the recipient's contact number is a protected virtual number. The courier redirection system receives the courier's redirection request and parses it to obtain the redirection location, or post office name, to which the package should be redirected.

[0037] It should be noted that when a courier enters a relocation site on a handheld terminal, the terminal displays tabs for Favorites, Partner Sites, and Non-Partner Sites. This allows the courier to quickly find the relocation site for the parcel being relocated by clicking on the Favorites or Partner Site buttons. If the relocation site for the parcel being relocated isn't found in the Partner Sites list, it's a non-partner site. The courier can then enter or search for the non-partner site's name to confirm the relocation site in the parcel relocation request.

[0038] Step S102: When the transfer site is not a cooperative site of the courier, enable information acquisition permission and send real information corresponding to the virtual information to the requester of the courier transfer request so that the requester can transfer the courier according to the real information.

[0039] Specifically, if the re-delivery site is a partner site, the courier re-delivery system will follow existing backend processes for re-delivery notification and oversight. If the re-delivery site is a non-partner site, the backend will grant the courier information access permissions and send the recipient's real information to the non-partner site page on the courier's handheld device, allowing the courier to access the courier's real contact information. To protect real contact information, the page will only display the corresponding real contact information if the full name of the non-partner site is entered.

[0040] Furthermore, considering that the re-delivery site in this embodiment of the present invention is a non-cooperative re-delivery site, the courier will forward the recipient's real information to the re-delivery site for re-delivery and confirm the re-delivery operation. The re-delivery site can then generate a pickup code or pickup verification code based on the recipient's real contact information, that is, their real mobile phone number, and send it to the recipient.

[0041] According to one embodiment of the present invention, before enabling the information acquisition permission, the method further includes: performing a normative check on the name of the transfer site, and passing the check; querying and confirming that the transfer site is a registered site; and verifying the identity information of the requester of the express transfer request, and passing the check.

[0042] Specifically, in order to further protect the recipient's real information, the express redirection system needs to perform a standard check on the name of the redirection site entered by the courier before receiving a non-cooperative redirection site and opening the information acquisition authority to ensure that no sensitive words are involved. If sensitive words are involved, a prompt will be issued to ask the courier to re-enter the name. When the name of the standardized redirection site is obtained, the existence of the redirection site with this name is verified, and the registered sites in the background database are queried to see if there is such a redirection site, and the existence of the received redirection site is confirmed. The identity of the requester of the express redirection request can also be verified, such as through face recognition verification or system login password verification, and the courier information who obtains the real express information is recorded to ensure the security of the real information to the greatest extent.

[0043] According to another embodiment of the present invention, sending the real information corresponding to the virtual information to the requester of the express redirection request includes: querying the real information corresponding to the virtual information from a pre-established contact information mapping relationship table; establishing a query interface, and sending the real information to the requester of the express redirection request through the query interface.

[0044] Specifically, upon receiving the recipient's real contact information, the order system uses a dedicated virtual information generation tool to generate virtual information corresponding to the real information and establishes a mapping relationship between the virtual and real information. Upon receiving a redirection request, the courier redirection system searches the previously established contact information mapping table for the real information corresponding to the virtual information. A query interface for the real information is created and displayed as a query button on the corresponding page. Upon receiving a query request from a courier, the real information is sent to the courier.

[0045] According to one embodiment of the present invention, after the requesting party redirects the express according to the real information, the method further includes: in response to receiving the redirection confirmation information of the express, sending a redirection notification to the recipient of the express according to the real information, and updating the delivery status of the express to redirected; monitoring the pickup status of the express at the redirection site, and updating the delivery status of the express according to the pickup status.

[0046] According to another embodiment of the present invention, the delivery status of the express delivery also includes update time, update operator and update description.

[0047] Specifically, after the courier's redirection is confirmed, the courier redirection system sends a redirection notification to the recipient based on the actual information, notifying them that the courier has been redirected. The system also updates the courier's delivery status to "redirected." The system also preferably includes the update time, the updated courier information, and a description of the update, such as the name of the specific redirection station, for easier management and traceability. Furthermore, the system monitors the pickup status of the courier at the redirection station to determine whether the recipient has picked up the package at the redirection station. The delivery status of the courier is then updated based on whether the package has been picked up.

[0048] According to another embodiment of the present invention, a redirection notification is sent to the recipient of the express delivery based on the real information, including: determining a sending method of the redirection notification based on the real information, and preferentially sending the redirection notification to the recipient of the express delivery through the delivery service account; in the case where the redirection notification cannot be sent to the recipient of the express delivery through the delivery service account, sending the redirection notification to the recipient of the express delivery by means of a text message notification, and the text message notification supports content template configuration.

[0049] Specifically, after receiving the redirection confirmation, the courier redirection system checks whether the recipient has registered or followed a delivery service account, such as the courier's official WeChat account. If the recipient is found, the redirection notification is sent to the delivery service account first. If the recipient is not found, the system uses a preset content template to send the redirection notification to the courier recipient via SMS.

[0050] According to another embodiment of the present invention, the delivery status of the express is updated according to the pickup status, including: when the pickup status is picked up, the delivery status of the express is updated to signed for, the transfer is completed, and the transfer service of the express is closed; when the pickup status is not picked up, the express is recovered, the delivery status of the express is updated to transfer failed, and the transfer service of the express is closed.

[0051] According to another embodiment of the present invention, the delivery status of the express delivery also includes update time, update operator and update description.

[0052] Specifically, the pickup status of the courier at the transfer site is monitored. If the recipient picks up the package at the post station within the preset time period, the post station will upload the pickup information to the courier transfer system. The courier receives the pickup information and confirms the successful delivery on the delivery page of the courier in the courier transfer system, and updates the delivery status of the courier to signed for. Priority is given to the update time, the updated courier information, and the introduction of this update, such as the courier has confirmed the successful delivery and the recipient has signed for it. These information are also updated to the delivery status for easy management and traceability. In addition, if the express is not picked up within the preset time period due to reasons such as the recipient refusing to accept or returning the package, the post station will notify the courier offline, and the courier will perform a recovery operation on the delivery page of the express in the express transfer system, and update the delivery status of the express to failed transfer. Similarly, the update time, updated courier information, and an introduction to this update, such as the courier has performed a recovery operation for the non-cooperative transfer site, can also be updated to the delivery status. At this time, the express data returns to the list of items to be delivered, and the transfer mark is no longer displayed.

[0053] In addition, the express transfer system of the embodiment of the present invention has the ability to perform business statistics and invitation recommendations. The express transfer system sends a cooperation invitation to the non-cooperative transfer site based on the business records of the non-cooperative transfer site when the number of business records reaches a preset threshold, so that the non-cooperative transfer site can be converted into a cooperative transfer site. In this way, the transfer site can operate and manage subsequent transfer business more efficiently and conveniently.

[0054] Figure 2It is a complete flow chart of the express delivery redirection method of an embodiment of the present invention. The courier performs the redirection operation on the handheld terminal for the express that needs to be redirected, enters or searches for the redirection site, and sends the express delivery redirection request; when the express delivery redirection request is received, the express delivery redirection system determines whether the redirection site of the express delivery redirection request is a non-cooperative site. If not, that is, the redirection site is a cooperative redirection site, it can be executed according to the existing redirection process. If it is a non-cooperative redirection site, after the relevant security verification, the information acquisition permission is enabled, and the real information corresponding to the recipient's virtual information is sent to the courier through the query button on the page; the courier forwards the real information to the non-cooperative redirection site, redirects the express, confirms the redirection operation, and triggers the sending of a redirection notification to the recipient, updates the delivery status of the express to redirected, and records the updated delivery status of the express in real time. At this time, the express is displayed as waiting for delivery in the courier's delivery system and marked as redirected to distinguish the redirected express. Then monitor the pickup status of the courier at the transfer site to see if it has been picked up. If the pickup status is "picked up," confirm that the transferred courier has been successfully delivered, update the delivery status of the courier to "signed for," complete the transfer, add the courier to the delivered list, and close the order loop. If the courier is not picked up due to the recipient's return or refusal, the courier will reclaim the transferred courier. At this time, the courier data will return to the list of items to be delivered, and the transfer mark will no longer be displayed, and the normal delivery process will be followed.

[0055] In the embodiment of the present invention, when the transfer site is not a cooperative express delivery site, by enabling information acquisition authority, the real information corresponding to the virtual information is sent to the requester of the express delivery transfer request to perform express delivery transfer, thereby realizing an express delivery transfer method that supports non-cooperative transfer sites. This not only eliminates the need for couriers to manually search for the real number in the transfer process, thereby improving work efficiency, but also ensures the service quality of express delivery.

[0056] Figure 3 Schematic diagram of the main modules of the express delivery device according to an embodiment of the present invention. Figure 3 As shown, the express delivery redirection device 300 mainly includes a redirection site determination module 301 and an express delivery redirection module 302.

[0057] A transfer site determination module 301 is configured to, in response to receiving a courier transfer request, obtain a transfer site corresponding to the courier transfer request, where the courier recipient's contact information is virtual information;

[0058] The express redirection module 302 is used to enable information acquisition permission when the redirection site is not a cooperative site of the express, and send real information corresponding to the virtual information to the requester of the express redirection request, so that the requester can redirect the express according to the real information.

[0059] According to one embodiment of the present invention, the express redirection device 300 also includes an information verification module (not shown in the figure), which is used to: before enabling the information acquisition permission, perform a normative verification on the name of the redirection site, and the verification passes; query and confirm that the redirection site is a registered site; verify the identity information of the requester of the express redirection request, and the verification passes.

[0060] According to another embodiment of the present invention, the express redirection module 302 is further used to: query the real information corresponding to the virtual information from a pre-established contact information mapping relationship table; establish a query interface, and send the real information to the requester of the express redirection request through the query interface.

[0061] According to another embodiment of the present invention, the express delivery redirection device 300 also includes a delivery status update module (not shown in the figure), which is used to: after the requesting party redirects the express delivery according to the real information, in response to receiving the redirection confirmation information of the express delivery, send a redirection notification to the recipient of the express delivery according to the real information, and update the delivery status of the express delivery to redirected; monitor the pickup status of the express delivery at the redirection site, and update the delivery status of the express delivery according to the pickup status.

[0062] According to another embodiment of the present invention, the delivery status update module (not shown in the figure) is further used to: determine the sending method of the redirection notification based on the real information, and give priority to sending the redirection notification to the recipient of the express through the delivery service account; in the case that the redirection notification cannot be sent to the recipient of the express through the delivery service account, the redirection notification is sent to the recipient of the express by SMS notification, and the SMS notification supports content template configuration.

[0063] According to another embodiment of the present invention, the delivery status update module (not shown in the figure) is also used to: when the pickup status is picked up, update the delivery status of the express to signed for, complete the transfer, and close the transfer service of the express; when the pickup status is not picked up, recycle the express, update the delivery status of the express to transfer failure, and close the transfer service of the express.

[0064] According to another embodiment of the present invention, the delivery status of the express delivery also includes update time, update operator and update description.

[0065] Figure 4 is an exemplary system architecture diagram to which embodiments of the present invention can be applied.

[0066] like Figure 4As shown, system architecture 400 may include terminal devices 401, 402, 403, a network 404, and a server 405. Network 404 is used to provide a medium for communication links between terminal devices 401, 402, 403 and server 405. Network 404 may include various connection types, such as wired or wireless communication links or fiber optic cables.

[0067] Users can use terminal devices 401, 402, 403 to interact with server 405 via network 404 to receive or send messages, etc. Various communication client applications can be installed on terminal devices 401, 402, 403, such as express delivery applications, etc. (only as an example).

[0068] The terminal devices 401 , 402 , and 403 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop computers, and desktop computers.

[0069] Server 405 may be a server that provides various services, such as a backend management server (for example only) that supports express delivery redirection performed by users using terminal devices 401, 402, and 403. In response to receiving an express delivery redirection request, the backend management server may obtain the redirection site corresponding to the express delivery redirection request, where the recipient's contact information for the express delivery is virtual information. If the redirection site is not a partner site of the express delivery, the backend management server may enable information acquisition permission and send the real information corresponding to the virtual information to the requester of the express delivery redirection request, so that the requester can perform other processing such as redirection of the express delivery based on the real information, and feedback the processing results to the terminal device.

[0070] It should be noted that the express delivery redirection method provided in the embodiment of the present invention is generally executed by the server 405 , and accordingly, the express delivery redirection device is generally set in the server 405 .

[0071] It should be understood that Figure 4 The number of terminal devices, networks and servers in the embodiment is merely illustrative. Any number of terminal devices, networks and servers may be provided as required.

[0072] Reference below Figure 5 , which shows a schematic structural diagram of a computer system 500 of a terminal device or server suitable for implementing an embodiment of the present invention. Figure 5 The terminal device or server shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0073] like Figure 5As shown, the computer system 500 includes a central processing unit (CPU) 501, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 502 or a program loaded from a storage unit 508 into a random access memory (RAM) 503. Various programs and data required for the operation of the system 500 are also stored in the RAM 503. The CPU 501, ROM 502, and RAM 503 are connected to each other via a bus 504. An input / output (I / O) interface 505 is also connected to the bus 504.

[0074] The following components are connected to the I / O interface 505: an input section 506 including a keyboard, a mouse, and the like; an output section 507 including devices such as a cathode ray tube (CRT), a liquid crystal display (LCD), and a speaker; a storage section 508 including a hard disk; and a communication section 509 including a network interface card such as a LAN card or a modem. The communication section 509 performs communication processing via a network such as the Internet. A drive 510 is also connected to the I / O interface 505 as needed. A removable medium 511, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is installed in the drive 510 as needed, so that computer programs read therefrom can be installed into the storage section 508 as needed.

[0075] In particular, according to the embodiments disclosed in the present invention, the processes described above with reference to the flowcharts can be implemented as computer software programs. For example, the embodiments disclosed in the present invention include a computer program product comprising a computer program carried on a computer-readable medium, the computer program comprising program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network via the communication section 509, and / or installed from a removable medium 511. When the computer program is executed by the central processing unit (CPU) 501, the above-mentioned functions defined in the system of the present invention are performed.

[0076] It should be noted that the computer-readable medium described in the present invention can be a computer-readable signal medium or a computer-readable storage medium, or any combination thereof. A computer-readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples of computer-readable storage media can include, but are not limited to, an electrical connection having one or more conductors, a portable computer disk, a hard disk, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination thereof. In the present invention, a computer-readable storage medium can be any tangible medium containing or storing a program that can be used by or in conjunction with an instruction execution system, apparatus, or device. In the present invention, a computer-readable signal medium can include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code. This propagated data signal can take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination thereof. A computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium that can transmit, propagate, or transport a program for use by or in conjunction with an instruction execution system, apparatus, or device. Program code embodied on a computer-readable medium may be transmitted using any suitable medium, including but not limited to wireless, wireline, optical cable, RF, or any suitable combination thereof.

[0077] The flowcharts and block diagrams in the accompanying drawings illustrate the possible implementation architecture, functions and operations of the system, method and computer program product according to various embodiments of the present invention. In this regard, each box in the flowchart or block diagram can represent a module, program segment, or a part of code, and the module, program segment, or a part of code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order than that marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flowchart, and the combination of the boxes in the block diagram or flowchart, can be implemented with a dedicated hardware-based system that performs the specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0078] The units involved in the embodiments of the present invention may be implemented in software or hardware. The units described may also be provided in a processor. For example, the processor may include a transfer site determination module and a courier transfer module.

[0079] Among them, the names of these modules do not constitute a limitation of the module itself in some cases. For example, the transfer site determination module can also be described as "a module for obtaining the transfer site corresponding to the express transfer request in response to receiving the express transfer request."

[0080] On the other hand, the present invention also provides a computer-readable medium, which may be included in the device described in the embodiment; or it may exist independently and not be assembled into the device. The computer-readable medium carries one or more programs, and when the one or more programs are executed by a device, the device includes: in response to receiving a courier redirection request, obtaining a redirection site corresponding to the courier redirection request, where the contact information of the recipient of the courier is virtual information; if the redirection site is not a cooperative site of the courier, opening the information acquisition permission, and sending the real information corresponding to the virtual information to the requester of the courier redirection request, so that the requester can redirect the courier according to the real information.

[0081] The technical solution according to the embodiment of the present invention has the following advantages or beneficial effects: by responding to receiving a courier diversion request, obtaining the diversion site corresponding to the courier diversion request, and the contact information of the courier recipient is virtual information; when the diversion site is not a cooperative site of the courier, opening the information acquisition permission, and sending the real information corresponding to the virtual information to the requester of the courier diversion request, so that the requester can divert the courier according to the real information. The technical solution realizes a courier diversion method that supports non-cooperative diversion sites, which not only eliminates the courier's manual search for the real number diversion process, improves work efficiency, but also ensures the service quality of the courier.

[0082] The specific embodiments described herein do not limit the scope of protection of the present invention. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions may occur depending on design requirements and other factors. Any modifications, equivalent substitutions, and improvements made within the spirit and principles of the present invention are intended to be included within the scope of protection of the present invention.

Claims

1. A method for express delivery redirection, characterized in that: include: In response to receiving a courier redirection request, obtaining a redirection site corresponding to the courier redirection request, wherein the contact information of the courier recipient is virtual information; In the case that the transfer site is not a cooperative site of the courier, the information acquisition permission is enabled, and the real information corresponding to the virtual information is sent to the requester of the courier transfer request, so that the requester can transfer the courier according to the real information.

2. The method according to claim 1, characterized in that Before enabling the information acquisition permission, the method further includes: Performing a standard check on the name of the redirection site and passing the check; Query and confirm that the redirection site is a registered site; The identity information of the requester of the express redirection request is verified and passed.

3. The method according to claim 1, characterized in that Sending real information corresponding to the virtual information to the requester of the express delivery redirection request, including: Querying the real information corresponding to the virtual information from a pre-established contact information mapping relationship table; A query interface is established, and the real information is sent to the requester of the express delivery redirection request through the query interface.

4. The method according to claim 1, wherein After the requesting party redirects the express delivery according to the real information, the method further includes: In response to receiving the redirection confirmation information of the express delivery, sending a redirection notification to the recipient of the express delivery according to the real information, and updating the delivery status of the express delivery to redirected; Monitor the pickup status of the courier at the transfer site, and update the delivery status of the courier based on the pickup status.

5. The method according to claim 4, characterized in that Sending a redirection notice to the recipient of the express delivery according to the real information, including: Determine the method for sending the redirection notification based on the real information, and preferentially send the redirection notification to the recipient of the express delivery via the delivery service account; In the event that a redirection notification cannot be sent to the recipient of the express delivery through the delivery service account, a redirection notification is sent to the recipient of the express delivery via SMS notification, and the SMS notification supports content template configuration.

6. The method according to claim 4, characterized in that Update the delivery status of the courier according to the pickup status, including: If the pickup status is "picked up," the delivery status of the courier is updated to "received," completing the transfer and closing the courier transfer service. When the pickup status is "not picked up", the courier is recovered, the delivery status of the courier is updated to "redelivery failed", and the redelivery service of the courier is closed.

7. The method according to claim 4 or 6, characterized in that The delivery status of the express delivery also includes the update time, the update operator and the update description.

8. A device for transferring express parcels, characterized in that: include: a transfer site determination module, configured to, in response to receiving a courier transfer request, obtain a transfer site corresponding to the courier transfer request, wherein the courier recipient contact information is virtual information; The express delivery redirection module is used to enable information acquisition authority when the redirection site is not a cooperative site of the express delivery, and send real information corresponding to the virtual information to the requester of the express delivery redirection request, so that the requester can redirect the express delivery according to the real information.

9. A mobile electronic device terminal, characterized in that: include: one or more processors; a storage device for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the method according to any one of claims 1 to 7.

10. A computer-readable medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the method according to any one of claims 1 to 7 is implemented.

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