Intelligent stereo garage operation and maintenance system and operation and maintenance management method thereof

Abstract

The invention relates to an intelligent stereo garage operation and maintenance system and an operation and maintenance management method, belongs to the technical field of intelligent stereo garage operation and maintenance, and realizes the functions of intelligent triggering of maintenance tasks, efficient dispatching, comprehensive recording and management of site construction, precise monitoring of parts, remote real-time monitoring and the like through the arrangement of each module. Front-end modules such as a maintenance planning module, an on-site construction recording module, a part replacement recording module and a problem feedback module facilitate interaction between owners and customers of the stereo garage and the system, and the accuracy and integrity of information are improved; the operation and maintenance management system comprises rear-end modules such as a maintenance dispatching order module, a part monitoring module and a remote monitoring module, realizes intelligent management of an operation and maintenance process, facilitates decision making, and improves the operation and maintenance efficiency and the equipment reliability. Meanwhile, all the steps in the operation and maintenance management method are closely connected, smooth execution of maintenance tasks and the satisfaction degree of customers are ensured, and a powerful guarantee is provided for stable operation of the intelligent stereo garage.

Description

TECHNICAL FIELD

[0001] The present application belongs to the field of intelligent stereo garage operation and maintenance, and particularly relates to an intelligent stereo garage operation and maintenance system and an operation and maintenance management method thereof. BACKGROUND

[0002] With the acceleration of urbanization and the continuous growth of the number of cars, stereo garage as an important means to solve the problem of urban parking, its application scale is expanding. However, when the traditional stereo garage finds problems in the operation and maintenance inspection process, there is no effective reporting channel, and the inspection personnel need to judge the fault point according to their own experience and contact the manufacturer for spare parts replacement by themselves. If the spare parts cannot be accurately provided, it will cause the maintenance rhythm to be slow, and the contact information reserved by the manufacturer is usually single, mainly through telephone, email, online chat and other ways, combined with the busy on-site work, it is easy to cause the staff to forget the matter, causing the fault response to be not timely, and other problems, which is difficult to meet the demand of efficient and reliable operation and maintenance of modern intelligent stereo garage. Therefore, an intelligent operation and maintenance system and management method are needed to solve the above problems. SUMMARY

[0003] In order to solve the problems existing in the prior art, the present application provides an intelligent stereo garage operation and maintenance system and an operation and maintenance management method thereof, which aims to break through the bottleneck of the traditional mode and realize the whole life cycle management of equipment operation and the continuous optimization of service quality.

[0004] The specific technical scheme adopted by the present application is:

[0005] An intelligent stereo garage operation and maintenance system, comprising a customer information management unit, a project maintenance monitoring unit, an operation and maintenance plan management unit, a project pre-inspection management unit, a special inspection unit and a customer feedback unit, the project maintenance monitoring unit comprising a spare part monitoring module and a spare part replacement record module, the operation and maintenance plan management unit comprising a maintenance plan module, an inspection item list module, a maintenance work order module, a maintenance record module, a field construction record module and a salary module.

[0006] The project pre-inspection management unit comprises a pre-inspection module and a pre-inspection record module, and the project maintenance monitoring unit further comprises a parts mall module, and the customer feedback unit comprises a problem feedback module and a repair module.

[0007] The field construction record module comprises an uploading module and a signing module.

[0008] The spare part monitoring module comprises a sensing device or a monitoring device arranged in the stereo garage to monitor the running time, a preset standard spare part life time, and a remaining life time calculated by the running time feedback by the sensing device, and an alarm is triggered when the life time is lower than a threshold value.

[0009] The customer information management unit comprises a project information management module and a device information management module, the device information management module comprises a remote monitoring module, the remote monitoring module comprises a camera device arranged in the stereo garage, and the camera device is used for monitoring the operation of the device.

[0010] The port access address of the problem feedback module is arranged in the form of a two-dimensional code at the stereo garage site, and a user logs in the problem feedback module to fill in the report by scanning the two-dimensional code through a smart phone.

[0011] The project pre-inspection management unit comprises a pre-inspection module and a pre-inspection record module.

[0012] The maintenance plan module further comprises a maintenance plan line module and a maintenance plan summary module, and the maintenance order module comprises a maintenance order module and a maintenance implementation module.

[0013] An operation and maintenance management method of an intelligent stereo garage is implemented based on the operation and maintenance system, and comprises the following steps:

[0014] S1. Triggering a maintenance task, generating a maintenance plan order in the maintenance plan order module of the maintenance plan module and generating an inspection item list in the inspection item list module;

[0015] S2. Assigning a maintenance personnel to the maintenance plan order in the maintenance order module;

[0016] S3. The maintenance personnel compares the standard photos in the inspection item list with the garage equipment situation on site, uploads the on-site shooting photos to the inspection item list, and identifies abnormal items through comparison;

[0017] S4. The abnormal items are checked, repaired and recorded in the part replacement record according to the prompt of the inspection item list, the part replacement record is recorded in the part replacement record module, the repair measures are ended, the construction record photos are uploaded to the on-site construction record module, and an acceptance confirmation task order is generated;

[0018] S5. If the customer thinks that the on-site construction is qualified, the customer performs acceptance, scoring and signing on the acceptance confirmation task order through the on-site construction record module, and the maintenance is completed;

[0019] S6. If the customer thinks that the on-site construction is unqualified, the maintenance personnel will make rectification according to the requirements of the customer, and the customer performs acceptance, scoring and signing on the acceptance confirmation task order after the rectification is completed.

[0020] The method, the conditions for triggering the maintenance task comprise the following situations:

[0021] S11. Based on customer feedback, a background worker manually adds to generate a maintenance task;

[0022] S12. Triggering a spare part time threshold according to the spare part monitoring module to generate a maintenance task;

[0023] S13. Generating a maintenance task according to the remote monitoring module to find an abnormal situation on site.

[0024] The present application has the following advantages:

[0025] The intelligent stereo garage operation and maintenance system and operation and maintenance management method provided by the present application realize intelligent triggering of maintenance tasks, efficient dispatching, comprehensive recording and management of on-site construction, accurate monitoring of spare parts, remote real-time monitoring and other functions through the setting of each module. The front-end modules such as the maintenance plan module, the on-site construction record module, the spare part replacement record module and the problem feedback module facilitate the interaction between the stereo garage owner customers and the system, and improve the accuracy and integrity of the information; the back-end modules such as the maintenance dispatching module, the spare part monitoring module and the remote monitoring module realize intelligent management of the operation and maintenance process, facilitate decision-making, and improve the operation and maintenance efficiency and equipment reliability. At the same time, each step in the operation and maintenance management method is closely connected, ensuring the smooth execution of maintenance tasks and customer satisfaction, providing a strong guarantee for the stable operation of the intelligent stereo garage. BRIEF DESCRIPTION OF DRAWINGS

[0026] Figure 1 The present application is a schematic diagram; DETAILED DESCRIPTION

[0027] The present application will be further described below in conjunction with the drawings and specific embodiments:

[0028] The specific embodiments are as follows: Figure 1 As shown in the drawings, the present application is an intelligent stereo garage operation and maintenance system, which comprises a customer information management unit, a project maintenance monitoring unit, an operation and maintenance plan management unit, a project pre-inspection management unit, a special inspection unit and a customer feedback unit. The project maintenance monitoring unit comprises a spare part monitoring module and a spare part replacement record module. The operation and maintenance plan management unit comprises a maintenance plan module, an inspection item list module, a maintenance dispatching module, a maintenance record module, an on-site construction record module and a salary module.

[0029] The intelligent stereo garage operation and maintenance system of the present application is a comprehensive system, which aims to realize the whole life cycle management of the stereo garage. The customer information management unit, the project maintenance monitoring unit, the operation and maintenance plan management unit, the project pre-inspection management unit, the special inspection unit and the customer feedback unit are displayed on the terminal in the form of PC program or mobile app. The data of the above-mentioned units are stored in the data server.

[0030] The project information management module in the customer information management unit is used to display and manage the basic information of the garage project, including the project name, project code, project address, project attribute and the like, and the above information is stored in the server in a preset form, so as to realize the operation and maintenance supervision of the existing project.

[0031] The device information management module is used to store the detailed information of the garage device, including the garage control unit number, device code, type, device layer number and parking space number, and the device information management module is further provided with a remote monitoring module, the device code is bound with the video monitoring data recorded in the field towards the direction of the device, so as to realize the video remote monitoring of the specific device.

[0032] The part monitoring module includes a sensing device or a monitoring device arranged in the stereo garage, a preset standard part life time, and a remaining life time calculated by the running time feedback by the sensing device, and an alarm triggered when the life time is lower than the threshold.

[0033] The sensing device includes a photoelectric sensor, a stroke limit sensor, a motor running time monitoring device and the like, and when the sensor is triggered, the cloud server calculates the remaining life time of the part by subtracting the running time from the life value of the preset part according to the running time and the running state monitored by the sensor. When the life time is lower than the threshold, in addition to triggering the alarm, a part replacement suggestion is automatically generated to remind the relevant personnel to take measures.

[0034] The remote monitoring module includes a camera device arranged in the stereo garage, and the camera device is used to monitor the device running condition.

[0035] The camera device can adopt a high-definition camera and integrate an image recognition function. Not only is it used to monitor the device running condition, but also can automatically detect the abnormal state of the device (such as device part displacement, abnormal wear, vibration, foreign matter intrusion and the like) through the image recognition algorithm, and when the abnormal condition is detected, an alarm is immediately triggered, and the abnormal picture is transmitted to the cloud server in real time for the back-end staff to check and analyze. After the back-end personnel confirm it by hand, a maintenance task is triggered through the approval module.

[0036] The part replacement record module is used to display the detailed information of all part replacements, including the time, reason, replacement person and the like, and the above information is filled by the maintenance personnel through the mobile terminal app during the on-site maintenance.

[0037] The accessory mall module is used to display the purchase channel, quantity, inventory, unit price and the like of the accessories required for maintenance.

[0038] The maintenance plan module in the operation and maintenance plan management unit includes a maintenance plan route module, a maintenance plan summary module, a maintenance plan work order module, and an inspection item list module. The maintenance plan work order module records the location of the required maintenance project, the time of request processing, the type of maintenance requested, equipment information, the completion deadline, and customer contact information. The maintenance plan route module is used to display the preset designated geographic area and the maintenance customer information within the geographic area.

[0039] The maintenance plan summary module is used to display the detailed information of the maintenance task for data analysis and summary.

[0040] In the inspection item list module, each stereo garage inspection item corresponds to a preset, detailed technical standard, detailed prompt, specification description, and standard structural component picture or photo, facilitating on-site inspection by maintenance personnel.

[0041] The maintenance dispatch order module is used for background staff or a preset program to allocate personnel based on the maintenance plan, generate dispatch orders, and preset the program to score based on the geographic area of the maintenance project, the registered maintenance personnel in the area, the current number of maintenance orders to be processed by the maintenance personnel, the estimated time required, and the distance between the maintenance personnel and the maintenance project according to preset rules, and push the maintenance task to the maintenance personnel with the highest score.

[0042] The maintenance record module records all information during the maintenance process, including problem discovery and resolution.

[0043] The on-site construction record module is used to upload on-site photos and construction records, including details of part replacement records, and generate acceptance confirmation sheets.

[0044] The salary module reflects the salary of maintenance personnel. Customer evaluation can be performed online through WeChat, QR code, or received SMS notification link to evaluate maintenance personnel, including response speed, service attitude, safety protection, maintenance quality, hidden danger investigation, and on-site hygiene dimensions. The evaluation result is associated with the salary amount through a preset algorithm.

[0045] The project pre-inspection management unit includes a pre-inspection module and a pre-inspection record module. The pre-inspection module is used by project managers to perform preliminary inspection based on a preset inspection list after accepting maintenance projects for other equipment. The inspection process and results are recorded in the pre-inspection record module.

[0046] The special inspection module is connected with the online API interface of the special inspection institute. Through the setting of this module, the required data of different special inspection institutes can be obtained in advance, saving manual submission and allowing online submission of data.

[0047] The customer feedback unit comprises a feedback module and a repair module. The port access address of the feedback module and the repair module is set in the form of a two-dimensional code at the stereo garage site, and a user logs in to fill in the report by scanning the two-dimensional code with a smart phone. The information is pushed to the PC end of the background staff through the server, and the staff can perform online answering and analysis. If repair or maintenance is required, the staff can establish a maintenance task through the PC end.

[0048] An operation and maintenance management method of an intelligent stereo garage, which is implemented based on an operation and maintenance system, comprises the following steps:

[0049] S1. Triggering a maintenance task, generating a maintenance plan work order in a maintenance plan module of the maintenance plan module and generating an inspection item list in an inspection item list module;

[0050] S2. Assigning a maintenance personnel to the maintenance plan work order in a maintenance dispatch work order module;

[0051] S3. Comparing a standard photo in the inspection item list with the situation of the garage equipment on site by the maintenance personnel, uploading a photo taken on site to the inspection item list, and identifying an abnormal item by comparison;

[0052] S4. Checking, repairing and recording replacement of parts according to a prompt preset in the inspection item list, recording replacement of parts in a replacement of parts record module, uploading a construction record photo to an on-site construction record module when the repair measure is completed, and generating an acceptance confirmation task sheet;

[0053] S5. If the customer considers that the on-site construction is qualified, the customer performs acceptance, scoring and signing on the acceptance confirmation task sheet through the on-site construction record module, and the maintenance is completed;

[0054] S6. If the customer considers that the on-site construction is unqualified, the maintenance personnel will make rectification according to the requirements of the customer, and the customer performs acceptance, scoring and signing on the acceptance confirmation task sheet after the rectification is completed.

[0055] The method, and the conditions for triggering the maintenance task comprise the following situations:

[0056] S11. Generating a maintenance task by manual addition by the background staff based on customer feedback;

[0057] S12. Generating a maintenance task according to a time threshold of a spare part triggered by a spare part monitoring module;

[0058] S13. Generating a maintenance task according to an abnormal situation found on site by a remote monitoring module.

[0059] Taking the case that the part monitoring module triggers the part time threshold, when the sensor device of the part monitoring module detects that the remaining life time of a part is lower than the threshold, a maintenance task is automatically generated and pushed to the maintenance dispatching module, and the maintenance dispatching module assigns a suitable maintenance personnel according to the number of maintenance orders to be processed, the project and the location distance of the maintenance personnel. After the maintenance personnel arrives at the scene, the inspection item list and the standard photo are obtained through the mobile terminal, the equipment is checked, the abnormal items are found, the maintenance and part replacement are carried out according to the preset prompt, and the related information is recorded. After the maintenance is completed, the customer checks, scores and signs through the signing module, and completes the maintenance.

[0060] The application innovatively combines the diagnostic methods of looking, listening, asking and cutting into the maintenance service of the intelligent stereo garage, wherein the maintenance personnel on the scene compares the standard photo of the operation and maintenance platform, carefully observes the garage equipment, makes a comparison, or the professional and technical personnel of the company operation and maintenance center remotely checks the equipment monitoring, remotely diagnoses the key parts of the equipment, realizes the "looking", realizes the "listening" through establishing various channels to obtain the feedback opinions of the customers, such as 400 telephone, public number, WeChat applet and the like, or the customers on-site scan the two-dimensional code to repair and feedback opinions, realizes the "listening", realizes the "asking" when the maintenance personnel maintains the equipment, understands the recent garage use condition, the problems and suggestions from the customers, the company monthly telephones the customers to inquire about the equipment failure rate, the maintenance quality and the use suggestions, realizes the "asking", realizes the "cutting" according to the data monitoring, the remaining life time of the part is extracted through the sensor according to the time threshold of the equipment.

Claims

1. An intelligent three-dimensional parking garage operation and maintenance system, characterized by: It includes a customer information management unit, a project maintenance monitoring unit, an operation and maintenance plan management unit, a project pre-inspection management unit, a special inspection unit and a customer feedback unit. The project maintenance monitoring unit includes a parts monitoring module and a parts replacement record module. The operation and maintenance plan management unit includes a maintenance plan module, an inspection item list module, a maintenance work order module, a maintenance record module, an on-site construction record module and a salary module.

2. The intelligent stereo garage operation and maintenance system according to claim 1, characterized in that: The project pre-inspection management unit includes a pre-inspection module and a pre-inspection order recording module, the project maintenance and monitoring unit also includes an accessories mall module, and the customer feedback unit includes a problem feedback module and a repair reporting module.

3. The intelligent stereo garage operation and maintenance system according to claim 1, characterized in that: The on-site construction record module includes an uploading module and a signing module.

4. The intelligent stereo garage operation and maintenance system according to claim 1, characterized in that: The component monitoring module includes a sensor device or monitoring device operating time set in the stereo garage, a preset standard component life time, and the remaining life time is calculated through the operating time feedback from the sensor device. When the life time is lower than the threshold, an alarm is triggered.

5. The intelligent stereo garage operation and maintenance system according to claim 1 is characterized by: The customer information management unit includes a project information management module and an equipment information management module. The equipment information management module includes a remote monitoring module. The remote monitoring module includes a camera device installed in the stereo garage. The camera device is used to monitor the operation of the equipment.

6. The intelligent stereo garage operation and maintenance system according to claim 2, characterized in that: The port access address of the problem feedback module is set in the form of a QR code at the stereo garage site, and the user logs in to the problem feedback module to fill in the report by scanning the QR code with a smart phone.

7. The intelligent stereo garage operation and maintenance system according to claim 1, characterized in that: The project pre-inspection management unit includes a pre-inspection module and a pre-inspection recording module.

8. The intelligent stereo garage operation and maintenance system according to claim 1, characterized in that: The maintenance plan module also includes a maintenance plan line module and a maintenance plan summary module, and the maintenance work order module includes a maintenance work order module and a maintenance progress order module.

9. An operation and maintenance management method for an intelligent stereoscopic parking garage, implemented based on the operation and maintenance system of claim 1, characterized in that: The steps include: S1. Trigger the maintenance task, generate a maintenance plan work order in the maintenance plan work order module of the maintenance plan module, and generate a checklist in the checklist module; S2. Assign maintenance personnel to the maintenance plan work order in the maintenance work order module; S3. On-site maintenance personnel compare the standard photos in the inspection checklist with the equipment status in the garage. They also upload the on-site photos to the inspection checklist and identify any abnormalities through comparison. S4. Abnormal items are inspected, repaired, and parts replaced according to the preset prompts in the inspection item list. Part replacements are recorded in the parts replacement record module. Upon completion of the repair measures, construction record photos are uploaded to the on-site construction record module, and an acceptance confirmation task sheet is generated. S5. If the customer considers the on-site construction to be qualified, the customer will accept, score, and sign the acceptance confirmation task sheet through the on-site construction record module, and this maintenance is completed; S6. If the customer believes that the on-site construction is unqualified, the maintenance personnel will make corrections according to the customer's requirements. After the corrections are completed, the customer will inspect, score and sign the acceptance confirmation task sheet.

10. The method according to claim 9, characterized in that: The conditions for triggering the maintenance task include the following: S11. Based on customer feedback, backend staff manually add and generate maintenance tasks; S12. Generate maintenance tasks based on the time threshold of the parts triggered by the parts monitoring module; S13. Generate maintenance tasks based on abnormal conditions found on site by the remote monitoring module.

Images