Communication method and device, terminal equipment, storage medium and program product

Abstract

The invention relates to a communication method and apparatus, a terminal device, a storage medium and a program product. The communication method comprises the steps of determining an emergency degree of establishing a call; sending target information to a second communication device according to the emergency degree; the contents and / or prompt priorities of the target information corresponding to different emergency degrees are different, and the contents of the target information are related to the call demand of the call. The target information sent to the second communication equipment can be determined according to the emergency degree of the established call, so that the target information matched with the established call is sent to the second communication equipment in time, and a holder of the second communication equipment can obtain the target information in time; therefore, the requirement and purpose of the holder of the first communication device for conversation, namely the information that the conversation wants to express, are known, the efficiency of the holder of the second communication device for obtaining the target information is improved, the holder of the second communication device can conveniently carry out subsequent processing according to the target information, and the user experience is improved.

Description

TECHNICAL FIELD

[0001] The present disclosure relates to the technical field of communication, and in particular, to a communication method, apparatus, terminal device, storage medium and computer program product. BACKGROUND

[0002] With the popularity of mobile electronic devices and the development of communication technology, more and more various electronic devices have appeared. Part of the electronic devices have communication functions, and these electronic devices can send information and make voice calls, such as mobile phones, and can also include wearable devices such as watches and smart glasses. SUMMARY

[0003] The present disclosure provides a communication method, apparatus, terminal device, storage medium and computer program product.

[0004] In a first aspect, the present disclosure provides a communication method, executed by a first communication device, comprising: determining an emergency degree of establishing a call; and sending target information to a second communication device according to the emergency degree, wherein different emergency degrees correspond to different contents and / or prompt priorities of the target information, and the content of the target information is at least related to a call demand of the call.

[0005] In one embodiment, the determining the emergency degree of establishing the call comprises: obtaining first voice information of a calling user when a called number is a personal phone number and the call fails, wherein the content of the first voice information is related to the call demand; and determining the emergency degree according to the first voice information, wherein the emergency degree includes a second emergency degree and a third emergency degree, and the second emergency degree is higher than the third emergency degree.

[0006] In one embodiment, the obtaining the first voice information of the calling user comprises: switching to a voice interaction state; and obtaining the first voice information in the voice interaction state.

[0007] In one embodiment, the first voice information comprises voice information sent by the calling user after sending voice prompt information in the voice interaction state.

[0008] In one embodiment, the determining the emergency degree according to the first voice information comprises: obtaining voice feature information in the first voice information; and determining the emergency degree according to the voice feature information, wherein the voice feature information comprises at least one of the following: semantic information, a keyword, emotional information, and time information.

[0009] In an embodiment, the determining the emergency level according to the first voice information comprises: determining the emergency level according to the first voice information by an emergency level determination model; wherein the emergency level determination model is obtained by training an initial network model by means of machine learning using a training sample set.

[0010] In an embodiment, the call demand is related to the content of the first voice information.

[0011] In an embodiment, the sending the target information to the second communication device according to the emergency level comprises: when the emergency level is a first emergency level, sending first target information to the second communication device; when the emergency level is a second emergency level, sending second target information to the second communication device; wherein the prompt priority of the first target information is higher than the prompt priority of the second target information; the first target information and the second target information are information related to the voice content in the first voice information.

[0012] In an embodiment, the first voice information comprises help-seeking information, the emergency level is the first emergency level, and the first target information comprises at least one of: self information of a person to be rescued, including at least vital sign information, blood type, medical history, age, height, weight, and name; location information of the person to be rescued; weather information of an area where the person to be rescued is located; traffic information of the area where the person to be rescued is located; surrounding environment information of the person to be rescued.

[0013] In an embodiment, the first voice information comprises information of a first event to be handled, the emergency level is the first emergency level, and the first target information comprises information related to the emergency event.

[0014] In an embodiment, the first voice information comprises information of a second event, the emergency level is the second emergency level, and the first target information comprises information related to the non-emergency event.

[0015] In an embodiment, the determining the emergency level for establishing a call comprises: when the called number is a public rescue telephone number, determining that the emergency level is a third emergency level; wherein the third emergency level is the highest emergency level.

[0016] In an embodiment, the call demand is related to whether the called number is a public rescue telephone number.

[0017] In an embodiment, the sending the target information to the second communication device according to the emergency level comprises: when the emergency level is a third emergency level, sending third target information to the target terminal; wherein a prompt priority of the third target information is the highest; and the third target information comprises at least one of the following: self information of the person to be rescued, at least including vital sign information, blood type, medical history, age, height, weight, and name; position information of the person to be rescued; weather information of an area where the person to be rescued is located; traffic information of the area where the person to be rescued is located; and surrounding environment information of the person to be rescued.

[0018] In an embodiment, the method further comprises: receiving the vital sign information, the position information, the weather information, the traffic information, and / or the surrounding environment information sent by a third device worn by the person to be rescued.

[0019] In an embodiment, the method further comprises: sending fourth target information through a preset button in the first communication device, wherein the fourth target information comprises at least one of the following: self information of the person to be rescued, at least including vital sign information, blood type, medical history, age, height, weight, and name; position information of the person to be rescued; weather information of an area where the person to be rescued is located; traffic information of the area where the person to be rescued is located; and surrounding environment information of the person to be rescued.

[0020] In an embodiment, the mode of the first communication device comprises: a satellite communication-based communication mode; and a mobile communication-based communication mode.

[0021] A second aspect of the embodiments of the present disclosure provides a communication device, comprising: a determination module configured to determine an emergency level of a call; and a sending module configured to send target information to a second communication device according to the emergency level; wherein contents and / or prompt priorities of the target information corresponding to different emergency levels are different, and the contents of the target information are at least related to a call demand of the call.

[0022] A third aspect of the embodiments of the present disclosure provides a terminal device, comprising: a processor and a memory for storing executable instructions capable of running on the processor, wherein when the processor runs the executable instructions, the executable instructions perform the method of any of the above embodiments.

[0023] A fourth aspect of the embodiments of the present disclosure provides a non-transitory computer readable storage medium, wherein the computer readable storage medium stores computer executable instructions, and the computer executable instructions are executed by a processor to implement the method of any of the above embodiments.

[0024] In a fifth aspect, the present disclosure provides a computer program product, comprising a computer program or executable instructions, which, when executed by a processor, implement the method of any of the above embodiments.

[0025] The technical solutions provided by the embodiments of the present disclosure can have the following beneficial effects:

[0026] The scheme of the embodiments of the present disclosure can determine the urgency of establishing a call, send target information to a second communication device according to the urgency, the content and / or prompt priority of the target information corresponding to different urgency are different, and the content of the target information is at least related to the call demand of the call. In this way, the target information sent to the second communication device can be determined according to the urgency of establishing a call, so that the target information matched with the established call can be sent to the second communication device in time, and the holder of the second communication device can obtain the target information in time, so as to understand the demand and purpose of the holder of the first communication device for the call, that is, the information that the call wants to express, improve the efficiency of the holder of the second communication device in obtaining the target information, and facilitate the holder of the second communication device to process subsequent according to the target information, and improve the user experience.

[0027] It should be understood that the above general description and the following detailed description are only exemplary and explanatory, and cannot limit the present disclosure. BRIEF DESCRIPTION OF DRAWINGS

[0028] The accompanying drawings, which are incorporated into and form part of the specification, illustrate embodiments consistent with the present disclosure and, together with the specification, serve to explain the principles of the present disclosure.

[0029] Figure 1 is a schematic diagram of a communication method according to an exemplary embodiment;

[0030] Figure 2 is a schematic diagram of determining an urgency according to an exemplary embodiment;

[0031] Figure 3 is a schematic diagram of determining an urgency according to an exemplary embodiment;

[0032] Figure 4 is a schematic diagram of a communication device according to an exemplary embodiment;

[0033] Figure 5 is a schematic diagram of a communication method according to an exemplary embodiment;

[0034] Figure 6 is a schematic diagram of another communication method according to an exemplary embodiment;

[0035] Figure 7 is a block diagram of a terminal device according to an example embodiment. DETAILED DESCRIPTION

[0036] The example embodiments will be described in detail herein with reference to the attached drawings. In the following description, the same numbers are used to represent the same or similar elements throughout the drawings. The embodiments described in the following example embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of apparatus consistent with some aspects of the present disclosure as detailed in the appended claims.

[0037] Reference Figure 1 is a schematic diagram of a communication method performed by a first communication device, the communication method comprising:

[0038] S100, determining an emergency degree of establishing a call.

[0039] S200, sending target information to a second communication device according to the emergency degree; wherein the content and / or prompt priority of the target information corresponding to different emergency degrees are different, and the content of the target information is at least related to the call demand of the call.

[0040] The scheme of the embodiment can be applied to the first communication device, and the execution subject can be the first communication device, which can include a mobile terminal device. The mobile terminal device can include a mobile phone, a tablet computer, a vehicle-mounted central control device, a wearable device, a smart device, and an aircraft capable of mobile communication and / or satellite communication, and the smart device can include a smart office device, a smart home device, and a robot, etc.

[0041] The first communication device can be a communication device held by a first holder, and the second communication device can be a communication device held by a second holder. The first communication device and the second communication device can both make and receive phone calls, and the first communication device can also communicate with the second communication device.

[0042] When the first communication device establishes a call, it means that the first communication device needs to interact with an external device for information. Here, establishing a call can include a call established between the first communication device and a target device, or a call established between a calling number and a called number, for example, a call implemented by the first communication device calling the called number according to a dialing operation. The target device can include a device corresponding to the called number, and the target device can include the second communication device. The first communication device can include a device corresponding to the calling number.

[0043] The scheme of the embodiment can determine the emergency degree of establishing a call when the call is established, and the emergency degrees of establishing different calls can be different, and establishing each call can have a respective corresponding emergency degree.

[0044] The way of determining the emergency degree of establishing a call can be various, which is not limited herein, including but not limited to: determining according to a called number and determining according to a voice message, and can also be other ways capable of determining the emergency degree of establishing a call, which will not be listed one by one.

[0045] For example, the called number can be identified, if the called number is a help-seeking number, a call is established with the help-seeking number, and since the help-seeking number is usually not called, if the help-seeking number is called, it indicates that the calling user can encounter an emergency situation, be in danger of life or other critical situation requiring rescue, etc., and it is determined that the emergency degree of the call is emergency degree A. If a call is established with a preset called number, and when the call fails, the voice message of the calling user is non-help-seeking voice information, indicating that the calling user does not have an emergency event to contact the called user, it is determined that the emergency degree of the call is emergency degree B. The emergency degree A is higher than the emergency degree B, the emergency degree A is an emergency demand degree, and the emergency degree B is a non-emergency demand degree.

[0046] For another example, if a call is established with a preset called number, and when the call fails, the voice message of the calling user is voice information of an emergency event to be handled, and is non-help-seeking voice information, indicating that the calling user can have an emergency event to contact the called user in an emergency, it is determined that the emergency degree of the call is emergency degree A.

[0047] For another example, if a call is established with a preset called number, and when the call fails, the voice message of the calling user is voice information of a non-emergency event, and is non-help-seeking voice information, indicating that the calling user can not need to contact the called user in an emergency, it is determined that the emergency degree of the call is emergency degree B.

[0048] Exemplarily, the help-seeking number herein can include public help-seeking numbers, such as a fire alarm number, a police number, a medical emergency telephone number, and a rescue number of a private rescue team, etc. The preset called number can be a telephone number other than the public help-seeking number.

[0049] Exemplarily, the call herein can include a mobile communication-based voice call, and can also include a satellite communication-based voice call.

[0050] The emergency degree can include a plurality of different reference emergency degrees, and the emergency degree of establishing any one call can be determined according to the reference emergency degrees, that is, the emergency degree of any one call determined can be one of the reference emergency degrees.

[0051] After determining the emergency degree of establishing the call, target information is sent to the second communication device according to the emergency degree. The second communication device can be a preset device, including a device corresponding to a target contact, which can include a target phone number and a target account in an instant messaging application. The target number can include the number of a called user who has a social relationship with the user of the calling number, such as the phone number of a family member of the calling user. The target account can include the account of a family member of the calling user in the instant messaging application, and the second communication device is a device that logs in the account of the family member of the calling user.

[0052] For example, the account of the family member of the calling user can be determined according to the note name of the account in the instant messaging application. The currently logged-in account in the instant messaging application is the account of the calling user. After determining the emergency degree, the first communication device can start the instant messaging application to determine the account of the family member of the calling user from the instant messaging application.

[0053] For example, the account of the family member can be multiple, and the target contact can be at least one account of the family member, so as to send target information to the account of part of the family members or all the family members.

[0054] For example, the second communication device can be a device corresponding to the called number. For example, the established call is a call to phone number A, and phone number A is the phone number of a family member of the calling user, and the second communication device is the device where phone number A is located.

[0055] The target information contains corresponding information content, and the content of the target information is related to the call demand of establishing the call, which can also be called the purpose of the call. Each call has its own call demand, and also has its own target information.

[0056] The purpose of establishing the call is to exchange information, including the calling party transmitting information to the called party, or the calling party and the called party exchanging information, for example, communicating about something. If the information exchanged between the calling party and the called party is different, the call demand is different.

[0057] For example, the call demand can be determined according to the called number, call content, voice message, etc. For example, when establishing a call, it is identified that the called number is a public rescue number, and the call demand of establishing the call is rescue. When establishing a call, if the calling number is identified, the calling user makes a voice message, and the voice message can be identified according to the voice message. If it is identified that the voice message includes rescue information, it is determined that the call demand is rescue. If it is identified that the voice message includes information of an emergency event A, it is determined that the call demand is to handle event A.

[0058] The target information corresponding to different emergency levels has different content and / or prompt priorities. The information content of the target information can be different when the emergency levels are different. The emergency level is positively correlated with the importance of the content of the target information. The higher the emergency level, the higher the importance of the content of the target information. The lower the emergency level, the lower the importance of the content of the target information.

[0059] The form of the target information is not limited. The target information can be in the form of text, audio, video, or a combination of these forms.

[0060] The target information also has a prompt priority. Each target information has its own prompt priority. The prompt priority can be related to the emergency level. The emergency level is positively correlated with the prompt priority. The higher the emergency level, the higher the prompt priority. The lower the emergency level, the lower the prompt priority.

[0061] In this way, the target information sent to the second communication device can be determined according to the emergency level of the call establishment, so that the target information matched with the established call can be sent to the second communication device in a timely manner. The holder of the second communication device can obtain the target information in a timely manner, thereby understanding the demand and purpose of the call of the holder of the first communication device, i.e., the information expressed by the call, improving the efficiency of the holder of the second communication device in obtaining the target information, and facilitating the holder of the second communication device to perform subsequent processing according to the target information, thereby improving the user experience.

[0062] In one embodiment, with reference to Figure 2 An example of determining an emergency level is shown in S100, which determines the emergency level of call establishment, including:

[0063] S101, when the called number is a personal phone number and the call fails, obtaining the first voice information of the calling user.

[0064] S102, determining the emergency level according to the first voice information.

[0065] The emergency level includes a first emergency level and a second emergency level, and the first emergency level is higher than the second emergency level.

[0066] The call establishment is the establishment of a call between the calling number and the called number, which can include the process of the calling number calling the called number. When the called number is a personal phone number and the call fails, the first voice information of the calling user can be obtained. The call failure here can include the failure of call establishment, or the disconnection of the call during the call after the call establishment is successful, or other abnormal situations that cause the call to be unable to continue.

[0067] The personal phone number herein can include a non-public phone number, such as a personal mobile phone number, and can also be a home landline number, etc.

[0068] For example, when the called number is a personal phone number, the target device is the device where the called number is located.

[0069] The manner of obtaining the first voice information can include various manners. For example, when the called number is a personal phone number and the call fails, a message mode is entered, in which the calling user can leave a voice message, so that the voice message of the calling user, i.e., the first voice information, can be collected.

[0070] For another example, when the called number is a personal phone number and the call fails, the calling user is interacted with through a voice assistant to obtain the voice information of the calling user, so that the first voice information is obtained.

[0071] After the first voice information is obtained, the urgency of establishing the call can be determined according to the first voice information. The first voice information is voice information sent by the calling user, and the first voice information includes information that the calling user needs to transmit to the called user, and can also include content contained in information interaction between the calling number and the called number after the call is established.

[0072] For example, the first voice information indicates the call demand of establishing the call.

[0073] Since the first voice information includes voice type information, the urgency of the call can be determined according to various voice-related information contained in the first voice information. Various manners of determining the urgency according to the first voice information are within the protection scope of the embodiment.

[0074] The urgency can be preset, and the urgency can include various levels. The higher the level is, the more urgent it is, and the lower the level is, the less urgent it is. Different first voice information can correspond to respective urgency.

[0075] Through the above steps of the embodiment, the urgency of establishing the call can be determined according to the first voice information of the user when the call fails, so that the sending of the target information is facilitated. The situation that the urgency of establishing the call cannot be determined when the call fails is reduced, so that the influence on determining the target information and sending the target information is reduced, and the user experience is improved.

[0076] In one embodiment, the first voice information of the calling user is obtained in S101, including:

[0077] Switching to a voice interaction state, in the voice interaction state, acquiring first voice information.

[0078] The voice interaction state can be a state in which the first communication device interacts with the calling user in voice. When the called number is a personal telephone number and the call fails, the first communication device can interact with the calling user in voice. For example, the first communication device can issue a voice prompt, which can be used to prompt the calling user to issue the first voice information. The first communication device can also collect the voice signal issued by the calling user to obtain the first voice information.

[0079] For example, the content and manner of the voice prompt are not limited and can be a preset prompt tone or a preset prompt sentence. For example, the prompt tone can be "Ding, Ding". The prompt sentence can be "Please tell me your needs and the help you need" or "The current phone cannot be connected, please leave a message".

[0080] For example, the voice interaction state is an intelligent voice interaction state, which can realize intelligent voice answering.

[0081] Through the scheme of the embodiment, when the call is established unsuccessfully or the call is disconnected in the middle of the call after the call is established successfully, the calling user can be automatically provided with prompt information to assist the calling user to express the information to be expressed in voice form, so that the voice information output by the calling user is collected. This can also help to determine the urgency of establishing a call, determine target information, and send the target information.

[0082] In one embodiment, the first voice information includes:

[0083] The voice information issued by the calling user after the voice prompt information is issued in the voice interaction state.

[0084] In one embodiment, with reference to Figure 3 For a schematic diagram of determining the urgency, the urgency is determined according to the first voice information, including:

[0085] S1021, acquiring voice feature information in the first voice information.

[0086] The voice feature information includes at least one of the following:

[0087] Semantic information;

[0088] Key words;

[0089] Emotional information;

[0090] Time information.

[0091] S1022, determining the urgency according to the voice feature information.

[0092] The manner of obtaining the speech feature information in the first speech information is not shown, and the speech feature information can be obtained by feature extraction, such as by a natural language processing algorithm.

[0093] The first speech information includes speech feature information. After obtaining the first speech information, the speech feature information in each dimension included in the first speech information can be obtained, including but not limited to semantic information, keywords, emotional information, and time information. These speech feature information reflects the content expressed by the first speech information from different dimensions. According to these information, the accuracy of determining the urgency of establishing a call can be improved.

[0094] For example, different speech feature information has its own weight, and the urgency of establishing a call can also be determined according to each speech feature information and the weight corresponding to each speech feature information.

[0095] In one embodiment, S102, determining the urgency according to the first speech information, comprising:

[0096] determining the urgency according to the first speech information by an urgency determination model; wherein the urgency determination model is obtained by training an initial network model using machine learning on a training sample set.

[0097] The training sample set includes a plurality of training samples, each training sample has its own label, the training sample is used as the input of the initial network model, and the label is used as the output of the initial network model, so as to realize the training of the initial network model. The training sample is speech information, and the label is the level of urgency.

[0098] For example, different training samples correspond to different speech information, including but not limited to one or more of the following:

[0099] semantic information;

[0100] keywords;

[0101] emotional information;

[0102] time information.

[0103] In one embodiment, the call demand is related to the content of the first speech information.

[0104] Since the first speech information is the speech information collected by the calling user, the speech content of the first speech information represents the call demand of the calling user. According to the content of the first speech information, the call demand of establishing a call can be determined. Different first speech information may have different call demands, and each first speech information corresponds to its own call demand.

[0105] In one embodiment, S200, according to the emergency level, the target information is sent to the second communication device, including:

[0106] When the emergency level is the first emergency level, the first target information is sent to the second communication device;

[0107] When the emergency level is the second emergency level, the second target information is sent to the second communication device;

[0108] Wherein, the first emergency level is higher than the second emergency level, and the prompt priority of the first target information is higher than the prompt priority of the second target information; the first target information and the second target information are information related to the voice content in the first voice information.

[0109] This embodiment takes two emergency levels as an example for illustration. The first emergency level and the second emergency level are different in level, and the first emergency level is higher than the second emergency level. For establishing the same call, when it is determined that the emergency level for establishing the call is the first emergency level, the first target information is sent to the second communication device, and when it is determined that the emergency level for establishing the call is the second emergency level, the second target information is sent to the second communication device.

[0110] In this way, the target information matched with the emergency level can be sent to the second communication device according to the emergency level, so that the prompt priority of the sent target information is more accurate, and when the emergency level is higher, the prompt priority of the target information will be higher, thereby making it more convenient for the holder of the second communication device to obtain the target information.

[0111] The prompt mode of the target information can include various modes, which are not limited herein. When the target information is in the form of text, the prompt mode can include but is not limited to highlighting, underlining, bolding, and / or font color, etc. When the target information is in the form of audio or video, the prompt mode can include volume and / or prompt sound, etc., and different prompt sounds have different prompt effects.

[0112] For example, the prompt sound can include voice and / or ringtone, etc.

[0113] The first target information and the second target information can be determined according to the voice content in the first voice information, and when the voice content in the first voice information is different, the first target information or the second target information can be different, and different first voice information corresponds to respective first target information or second target information.

[0114] For example, the target information can be determined based on the first voice information through voice recognition. For example, the target information is determined according to semantic information, keywords and / or emotional information of the first voice information.

[0115] In one embodiment, the first voice information includes the distress information, and the urgency level is the first urgency level. In this case, the holder of the first communication device can have encountered an emergency situation, such as a personal danger or a property safety problem, and needs help.

[0116] The first target information includes at least one of:

[0117] self information of the person to be rescued, including at least vital sign information, blood type, medical history, age, height, weight, and name;

[0118] location information of the person to be rescued;

[0119] weather information of the area where the person to be rescued is located;

[0120] traffic information of the area where the person to be rescued is located;

[0121] surrounding environment information of the person to be rescued.

[0122] These information can help to rescue the person to be rescued.

[0123] The location information can include latitude and longitude and / or altitude, etc. The vital sign information can include, but is not limited to, heart rate, blood pressure, blood oxygen, body temperature, pulse, and / or respiration, etc. The blood type, medical history, age, height, weight, and name information can be pre-stored in the first communication device, and the first communication device can directly read these information from the storage location when sending the first target information.

[0124] The vital sign information can be obtained by the first communication device, or can be read by a wearable device worn by the person to be rescued, and then obtained by the first communication device from the wearable device worn by the person to be rescued. The first communication device can interact with the wearable device, and the wearable device worn by the person to be rescued can send the read vital sign information of the person to be rescued to the first communication device. When the wearable device worn by the person to be rescued sends the vital sign information of the person to be rescued, it can be sent according to a preset sending period, or it can receive a sending instruction from the first communication device and then send according to the sending instruction. The sending instruction is an instruction generated by the first communication device before sending the target information and sent to the wearable device worn by the person to be rescued.

[0125] For example, the wearable device worn by the person to be rescued can be wirelessly connected to the first communication device, including but not limited to Bluetooth and wireless local area network, etc.

[0126] In one embodiment, the first voice information comprises information of a first event to be processed. In this case, the first voice information does not comprise the help-seeking information described in the above embodiments, the first event needs the holder of the first communication device to cooperate with the called user to process, or to inform the called user to process the first event. The urgency level is determined as the first urgency level, indicating that the first event needs urgent processing, and the first target information comprises information related to the first event, so as to facilitate the holder of the second communication device to obtain the information related to the first event.

[0127] In one embodiment, the first voice information comprises information of a second event, the urgency level is the second urgency level, and the first target information comprises information related to the second event.

[0128] In this case, the first voice information does not comprise the help-seeking information described in the above embodiments, nor the first event, the second event needs the holder of the first communication device to cooperate with the called user to process, or to inform the called user to process the second event. The urgency level is determined as the second urgency level, indicating that the second event does not need urgent processing, and the second target information comprises information related to the second event, so as to facilitate the holder of the second communication device to obtain the information related to the second event.

[0129] In one embodiment, S100, determining the urgency level of the call establishment, comprises:

[0130] Generally, in a critical situation, a public rescue phone will be called, such as a situation where life and property safety is threatened and needs urgent processing. When the called number is a public rescue phone number, it indicates that the holder of the first communication device is in trouble, and the situation may be critical and needs timely rescue, so the urgency level is determined as the third urgency level; wherein the third urgency level is the highest urgency level. In this way, the target information can be sent to the second communication device in time, and the holder of the second communication device can obtain the target information in time, so as to rescue the holder of the first communication device.

[0131] For example, when determining the call demand, the call demand can also be determined according to whether the called number is a public rescue phone number, i.e. whether the call demand is related to whether the called number is a public rescue phone number. When the called number is a public rescue phone number, the call demand is a help-seeking demand, and when the called number is not a public rescue phone number, the call demand is a non-help-seeking demand.

[0132] For example, when the called number is a non-personal phone number, such as a public rescue phone number, the target device is the device where the public rescue phone number is located.

[0133] In one embodiment, S200, according to the emergency level, the target information is sent to the second communication device, including:

[0134] When the emergency level is the third emergency level, the third target information is sent to the target terminal.

[0135] The prompt priority of the third target information is the highest; the third target information includes at least one of the following:

[0136] The self information of the person to be rescued, including at least vital sign information, blood type, medical history, age, height, weight and name;

[0137] The position information of the person to be rescued;

[0138] The weather information of the area where the person to be rescued is located;

[0139] The traffic information of the area where the person to be rescued is located;

[0140] The surrounding environment information of the person to be rescued.

[0141] The third target information in this embodiment can refer to the description of the corresponding embodiment of the first target information in the above embodiment.

[0142] In one embodiment, the method further comprises:

[0143] Receiving vital sign information, position information, weather information, traffic information and / or surrounding environment information sent by a third device worn by the person to be rescued.

[0144] The third device can include wearable devices such as watches, bracelets, glasses and other devices with vital sign information, position information, weather information, traffic information and / or surrounding environment information detection function.

[0145] Through the third device, the relevant information of the person to be rescued can be more accurately obtained, so as to facilitate the rescue of the person to be rescued.

[0146] In one embodiment, the method further comprises:

[0147] The fourth target information is sent through a preset key in the first communication device.

[0148] This way is another application way, including the way of sending target information by shortcut key. The preset key can include physical keys in the first communication device, such as power key and volume key. Through the preset key, the fourth target information can be quickly sent, improving the efficiency of sending the fourth target information, so that the holder of the second communication device can obtain the fourth target information faster and more timely.

[0149] For example, the fourth target information is a help information, and the preset button can be used for help.

[0150] The fourth target information includes at least one of the following:

[0151] The self information of the person to be rescued, at least including vital sign information, blood type, medical history, age, height, weight, and name;

[0152] The position information of the person to be rescued;

[0153] The weather information of the area where the person to be rescued is located;

[0154] The traffic information of the area where the person to be rescued is located;

[0155] The surrounding environment information of the person to be rescued.

[0156] The fourth target information in this embodiment can refer to the description of the corresponding embodiment of the first target information in the above embodiments.

[0157] In one embodiment, referring to Figure 4 Fig. 1 is a schematic diagram of a communication device, which includes:

[0158] A determining module 1 is configured to determine an emergency degree of establishing a call;

[0159] A sending module 2 is configured to send target information to a second communication device according to the emergency degree, wherein the content and / or prompt priority of the target information corresponding to different emergency degrees are different, and the content of the target information is at least related to the call demand of the call.

[0160] In one embodiment, the determining module 1 includes:

[0161] An obtaining sub-module is configured to obtain first voice information of a calling user when a called number is a personal telephone number and the call fails;

[0162] A determining sub-module is configured to determine the emergency degree according to the first voice information.

[0163] In one embodiment, the obtaining sub-module includes:

[0164] A switching unit is configured to switch to a voice interaction state;

[0165] A first obtaining unit is configured to obtain the first voice information in the voice interaction state.

[0166] In one embodiment, the first voice information includes:

[0167] Voice information sent by the calling user after sending voice prompt information in the voice interaction state.

[0168] In an embodiment, the determining submodule comprises:

[0169] a second obtaining unit, configured to obtain voice feature information in the first voice information;

[0170] a first determining unit, configured to determine the urgency level according to the voice feature information;

[0171] The voice feature information comprises at least one of the following:

[0172] semantic information;

[0173] a keyword;

[0174] emotional information;

[0175] time information.

[0176] In an embodiment, the determining submodule is further configured to:

[0177] determine the urgency level according to the first voice information through an urgency level determination model; wherein the urgency level determination model is obtained by training an initial network model through a machine learning manner using a training sample set.

[0178] In an embodiment, the call demand is related to the content of the first voice information.

[0179] In an embodiment, the sending module 2 comprises:

[0180] a first sending submodule, configured to send first target information to the second communication device when the urgency level is a first urgency level;

[0181] a second sending submodule, configured to send second target information to the second communication device when the urgency level is a second urgency level;

[0182] The first urgency level is higher than the second urgency level, the prompt priority of the first target information is higher than that of the second target information, and the first target information and the second target information are information related to the voice content in the first voice information.

[0183] In an embodiment, the first voice information comprises a help-seeking information, the urgency level is the first urgency level, and the first target information comprises at least one of the following:

[0184] self information of a person to be rescued, at least comprising vital sign information, blood type, medical history, age, height, weight, and name;

[0185] position information of the person to be rescued;

[0186] weather information of an area where the person to be rescued is located;

[0187] traffic information of an area where the person to be rescued is located;

[0188] surrounding environment information of the person to be rescued.

[0189] In one embodiment, the first voice information includes information of a first event to be processed, the emergency degree is the first emergency degree, and the first target information includes information related to the first event.

[0190] In one embodiment, the first voice information includes information of a second event, the emergency degree is the second emergency degree, and the second target information includes information related to the second event.

[0191] In one embodiment, the determining module 1 is further configured to:

[0192] when the called number is a public rescue telephone number, determining that the emergency degree is a third emergency degree; wherein the third emergency degree is the highest emergency degree.

[0193] In one embodiment, the call demand is related to whether the called number is a public rescue telephone number.

[0194] In one embodiment, the sending module 2 includes:

[0195] a third sending sub-module, configured to send third target information to the target terminal when the emergency degree is a third emergency degree;

[0196] wherein the prompt priority of the third target information is the highest; and the third target information includes at least one of the following:

[0197] self information of the person to be rescued, including at least vital sign information, blood type, medical history, age, height, weight, and name;

[0198] position information of the person to be rescued;

[0199] weather information of an area where the person to be rescued is located;

[0200] traffic information of an area where the person to be rescued is located;

[0201] surrounding environment information of the person to be rescued.

[0202] In one embodiment, the apparatus further includes:

[0203] The receiving module is configured to receive the vital sign information, the position information, the weather information, the traffic information and / or the surrounding environment information sent by the third device worn by the person to be rescued.

[0204] In one embodiment, the sending module 2 further comprises:

[0205] The fourth sending sub-module is configured to send fourth target information through a preset button in the first communication device, wherein the fourth target information comprises at least one of the following:

[0206] The personal information of the person to be rescued, at least comprising vital sign information, blood type, medical history, age, height, weight and name;

[0207] The position information of the person to be rescued;

[0208] The weather information of the area where the person to be rescued is located;

[0209] The traffic information of the area where the person to be rescued is located;

[0210] The surrounding environment information of the person to be rescued.

[0211] In one embodiment, the mode of the first communication device comprises:

[0212] A satellite communication mode;

[0213] A mobile communication mode.

[0214] In one embodiment, another example of a communication method is also provided.

[0215] Taking a mobile phone as an example.

[0216] In the related art, the mobile phone terminal satellite solution only supports calling and sending messages, and in the case of no signal and the need for emergency rescue, the situation of no one answering the call may occur, thereby delaying the rescue time.

[0217] Reference Figure 5 is a schematic diagram of a communication method, which configures the information of the holder of the first communication device and the target contact method, and the target contact method is the contact method associated with the second communication device. It comprises:

[0218] 1. Set the information of the family members of the holder of the first communication device, and mark the specific family member information and the related contact method. For example, the holder of the first communication device can include the calling user. The target contact person can be determined first, including the family members of the holder of the first communication device, and then the contact method of the target contact person can be added.

[0219] 2, Set up my life card information, including blood type, history, age, height and weight, etc. I can be the owner of the first communication device.

[0220] Reference Figure 6 , is a schematic diagram of another communication method.

[0221] 1, Send emergency help information to all family members and remind them with high priority.

[0222] The first communication device in this embodiment is in satellite communication mode. After detecting and judging that the user has an emergency help behavior through the satellite, the target information with high priority is automatically sent to the preset family members. The target information has the highest prompt priority and can be displayed with high brightness and high priority in the family members' mobile phones. It can also be displayed through special ringtone or voice.

[0223] The target information sent includes: a preset help information template, including: personal life card information and current vital sign information (such as blood pressure and blood oxygen) detected by the bracelet, and the current location of the person seeking help, which is represented by latitude and longitude and altitude information.

[0224] 2, AI voice answering judgment.

[0225] When the call fails to be established, such as when a satellite phone call to a specific family member is not answered for a long time, an AI voice will be automatically connected. The AI voice assistant will record the current caller's needs and determine whether the caller has an emergency help demand through AI model text semantic judgment. If there is no emergency demand, send a short message to the corresponding contact person's mobile phone, and if there is an emergency demand, send an emergency help information to all related family members' mobile phones.

[0226] Figure 6 The other contents in the above embodiment can refer to the description of other examples.

[0227] Using satellite communication function, realize fast and comprehensive emergency help, let all the core family members know the current emergency situation in the first time, greatly improve the timeliness and success rate of rescue. Using AI voice function, combined with satellite communication, realize that emergency information can be sent quickly at any time and any place, improve the user experience of the person seeking help.

[0228] The technical solution is applied in the outdoor area without signal, such as unpopulated area, sea surface, high mountain, desert and other areas, using satellite communication function, providing more rapid and safe rescue guarantee in the demand for emergency situation, ensuring that the help behavior is known to the relevant personnel to the greatest extent, and providing rapid rescue in critical moment.

[0229] It should be noted that the "first" and "second" in the embodiments of the present disclosure are only for convenience of description and distinction, and have no other specific meaning.

[0230] Figure 7 is a block diagram of a terminal device according to an exemplary embodiment. The terminal device can be, for example, a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, or the like. The terminal device can include the first communication device and the second communication device in the above-described embodiments.

[0231] Referring to Figure 7 , the terminal device can include one or more of the following components: a processing component 702, a memory 704, a power supply component 706, a multimedia component 708, an audio component 710, an input / output (I / O) interface 712, a sensor component 714, and a communication component 716.

[0232] The processing component 702 usually controls overall operations of the terminal device, such as operations associated with displaying, making a phone call, data communications, camera operations, and recording operations. The processing component 702 can include one or more processors 720 to execute instructions to complete all or part of steps of the above-described methods. In addition, the processing component 702 can include one or more modules to facilitate interaction between the processing component 702 and other components. For example, the processing component 702 can include a multimedia module to facilitate the interaction between the multimedia component 708 and the processing component 702.

[0233] The memory 704 is configured to store various types of data to support operations of the terminal device. Examples of these data include instructions for any application or method operating on the terminal device, contact data, phonebook data, messages, pictures, videos, and so on. The memory 704 can be realized by any type of volatile or nonvolatile storage devices or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read only memory (EEPROM), erasable programmable read only memory (EPROM), programmable read only memory (PROM), read only memory (ROM), magnetic storage, flash memory, a magnetic disk or a compact disk.

[0234] The power component 706 provides power to various components of the terminal device. The power component 706 can include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for the terminal device.

[0235] The multimedia component 708 includes a screen providing an output interface between the terminal device and the user. In some embodiments, the screen can include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen can be implemented as a touch screen to receive input signals from the user. The touch panel includes one or more touch sensors to sense touch, slide, and gesture on the touch panel. The touch sensor can not only sense a boundary of a touching or sliding action, but also detect duration and pressure related to the touching or sliding action. In some embodiments, the multimedia component 708 includes a front camera and / or a rear camera. When the terminal device is in an operation mode, such as a shooting mode or a video mode, the front camera and / or the rear camera can receive external multimedia data. Each of the front and rear cameras can be a fixed optical lens system or have a focal length and optical zoom capability.

[0236] The audio component 710 is configured to output and / or input audio signals. For example, the audio component 710 includes a microphone (MIC) that is configured to receive external audio signals when the terminal device is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals can be further stored in the memory 704 or transmitted via the communication component 716. In some embodiments, the audio component 710 also includes a speaker for outputting audio signals.

[0237] The I / O interface 712 provides an interface between the processing component 702 and peripheral interface modules, which can be a keyboard, a click wheel, a button, and the like. The buttons can include, but are not limited to, a home button, a volume button, a start button, and a lock button.

[0238] The sensor component 714 includes one or more sensors to provide various aspects of status assessment for the terminal device. For example, the sensor component 714 can detect an open / closed status of the terminal device, relative positioning of components, such as a display and keypad of the terminal device, a change in position of the terminal device or a component of the terminal device, presence or absence of user contact with the terminal device, terminal device orientation or acceleration / deceleration, and temperature changes of the terminal device. The sensor component 714 can include a proximity sensor configured to detect presence of a nearby object without any physical contact. The sensor component 714 can also include a light sensor, such as a complementary metal-oxide-semiconductor (CMOS) or charge-coupled device (CCD) image sensor, for use in imaging applications. In some embodiments, the sensor component 714 can also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

[0239] The communication component 716 is configured to facilitate wired or wireless communication between the terminal device and another device. The terminal device can access a wireless network based on a communication standard, such as Wi-Fi, 4G, or 5G, or a combination thereof. In an example embodiment, the communication component 716 receives a broadcast signal or broadcast related information from an external broadcast management system via the broadcast channel. In an example embodiment, the communication component 716 also includes a Near Field Communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on Radio Frequency Identification (RFID) technology, Infrared Data Association (IrDA) technology, Ultra Wide Band (UWB) technology, Bluetooth (BT) technology, and other technologies.

[0240] In exemplary embodiments, the terminal device can be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors, or other electronic elements for executing the above-described methods.

[0241] In exemplary embodiments, a non-transitory computer-readable storage medium including instructions, such as a memory 704 including executable instructions or a computer program, is also provided, which can be executed by a processor 720 of an apparatus 700 to complete the above-described methods. For example, the non-transitory computer-readable storage medium can be a ROM, a Random Access Memory (RAM), a Compact Disc Read-Only Memory (CD-ROM), a magnetic tape, a floppy disk, and an optical data storage device, etc.

[0242] A non-transitory computer-readable storage medium, when instructions in the storage medium are executed by a processor of a terminal device, enables the terminal device to perform any one of the communication methods according to the embodiments of the present disclosure.

[0243] The embodiments of the present disclosure provide a computer program product, which includes a computer program or executable instructions stored in a computer-readable storage medium. A processor of a computer device reads the computer program or executable instructions from the computer-readable storage medium, and the processor executes the computer program or executable instructions, so that the computer device performs any one of the communication methods according to the embodiments of the present disclosure.

[0244] Other embodiments of the present disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the application disclosed herein. The present disclosure is intended to cover any variations, uses, or adaptations of the present disclosure following the general principles thereof and including such departures from the present disclosure that come within known, accepted, or customary practice in the art to which the present disclosure pertains. The specification and examples are to be regarded as illustrative only, and the true scope and spirit of the present disclosure are indicated by the claims.

[0245] It should be understood that the present disclosure is not limited to the precise construction that has been described above and shown in the accompanying drawings, and that various modifications and changes can be made by those skilled in the art without departing from the scope of the present disclosure. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A communication method characterized by comprising: The method is performed by a first communication device, and comprises: determining an emergency level of a call to be established; sending target information to a second communication device according to the emergency level, wherein the content and / or prompt priority of the target information corresponding to different emergency levels are different, and the content of the target information is related to a call demand of the call.

2. The method of claim 1, wherein, The determining of the emergency level of the call to be established comprises: when the called number is a personal phone number and the call fails, obtaining first voice information of a calling user; determining the emergency level according to the first voice information.

3. The method of claim 2, wherein, The obtaining of the first voice information of the calling user comprises: switching to a voice interaction state; obtaining the first voice information in the voice interaction state.

4. The method of claim 3, wherein, The first voice information comprises: voice information of the calling user after voice prompt information is sent in the voice interaction state.

5. The method of claim 2, wherein, The determining of the emergency level according to the first voice information comprises: obtaining voice feature information in the first voice information; determining the emergency level according to the voice feature information; wherein the voice feature information comprises at least one of the following: semantic information; a keyword; emotional information; time information.

6. The method of claim 2, wherein, The determining of the emergency level according to the first voice information comprises: determining the emergency level according to the first voice information by an emergency level determination model, wherein the emergency level determination model is obtained by training an initial network model by using a machine learning manner based on a training sample set.

7. The method of claim 2, wherein, The call demand is related to the content of the first voice information.

8. The method of claim 2, wherein, The sending of the target information to the second communication device according to the emergency level comprises: when the emergency level is a first emergency level, sending first target information to the second communication device; when the emergency level is a second emergency level, sending second target information to the second communication device; wherein the first emergency level is higher than the second emergency level, the prompt priority of the first target information is higher than the prompt priority of the second target information, and the first target information and the second target information are information related to voice content in the first voice information.

9. The method of claim 8, wherein: the first voice information comprises a distress information, the emergency level is the first emergency level, and the first target information comprises at least one of the following: self information of a person to be rescued, at least including vital sign information, blood type, medical history, age, height, weight, and name; location information of the person to be rescued; weather information of an area where the person to be rescued is located; traffic information of the area where the person to be rescued is located; surrounding environment information of the person to be rescued.

10. The method of claim 8, wherein, the first voice information comprises information of a first event to be handled, the emergency level is the first emergency level, and the first target information comprises information related to the first event.

11. The method of claim 8, wherein, the first voice information comprises information of a second event, the emergency level is the second emergency level, and the second target information comprises information related to the second event.

12. The method of claim 1, wherein, The determining of the emergency level of the call to be established comprises: determining that the emergency degree is a third emergency degree when the called number is a public rescue telephone number; wherein the third emergency degree is a highest emergency degree.

13. The method of claim 12, wherein, the call demand is related to whether the called number is a public rescue telephone number.

14. The method of claim 12, wherein, the sending of the target information to the second communication device according to the emergency degree comprises: when the emergency degree is the third emergency degree, sending third target information to the target terminal; wherein the prompt priority of the third target information is the highest; and the third target information comprises at least one of the following: self information of the person to be rescued, at least including vital sign information, blood type, medical history, age, height, weight, and name; location information of the person to be rescued; weather information of the area where the person to be rescued is located; traffic information of the area where the person to be rescued is located; surrounding environment information of the person to be rescued.

15. The method according to claim 9 or 14, characterized in that, the method further comprises: receiving the vital sign information, the location information, the weather information, the traffic information, and / or the surrounding environment information sent by a third device worn by the person to be rescued.

16. The method of claim 1, wherein, the method further comprises: sending fourth target information through a preset button in the first communication device, wherein the fourth target information comprises at least one of the following: self information of the person to be rescued, at least including vital sign information, blood type, medical history, age, height, weight, and name; location information of the person to be rescued; weather information of the area where the person to be rescued is located; traffic information of the area where the person to be rescued is located; surrounding environment information of the person to be rescued.

17. The method of claim 1, wherein, the modes of the first communication device comprise: a satellite communication mode; a mobile communication mode.

18. A communications device, characterized by comprise: a determining module configured to determine an emergency degree of a call; a sending module configured to send target information to a second communication device according to the emergency degree; wherein the content and / or prompt priority of the target information corresponding to different emergency degrees are different, and the content of the target information is at least related to a call demand of the call.

19. A terminal device, comprising: comprise: a processor and a memory for storing computer programs or executable instructions capable of running on the processor, wherein: when the processor runs the computer programs or the executable instructions, the executable instructions perform the method of any one of claims 1 to 17.

20. A non-transitory computer-readable storage medium, comprising: the non-transitory computer readable storage medium stores computer programs or computer executable instructions, and the computer programs or the computer executable instructions are executed by a processor to implement the method of any one of claims 1 to 17.

21. A computer program product comprising computer programs or executable instructions, characterized in that, the computer programs or executable instructions are executed by a processor to implement the method of any one of claims 1 to 17.

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