Method and device for improving government affair cloud operation and maintenance service quality and efficiency based on application

Abstract

The invention relates to the field of the IT industry, and particularly provides a method and a device for improving government affair cloud operation and maintenance service quality and efficiency based on an application, firstly, an application period is managed, a targeted operation and maintenance guarantee is provided according to the period, then, application portrait management is established, the importance degree of the application is further identified through application classification management, and the quality and efficiency of the government affair cloud operation and maintenance service are improved. Powerful operation and maintenance resource allocation is carried out on important applications and important periods, a front-line operation and maintenance team is set in cloud centers of all regions to emphatically respond to the operation and maintenance requirements of clients, application management information is collected, and an operation and maintenance service center is set in a local part of an operation and maintenance service provider; and finally, the application management carries out operation and maintenance service work to require application management information to be timely collected and updated. Compared with the prior art, a cloud service operation and maintenance service provider can reasonably deploy operation and maintenance service resources, the operation and maintenance service quality and efficiency are improved, and meanwhile the operation and maintenance cost of a cloud platform is effectively reduced.

Description

Technical Field

[0001] This invention relates to the IT industry, specifically providing a method and apparatus for improving the quality and efficiency of government cloud operation and maintenance services based on applications. Background Technology

[0002] With the advent of the cloud computing era, the scale and number of business applications migrating to the cloud in IT infrastructure construction are increasing daily. Government cloud platforms have numerous applications related to people's livelihoods, with a wide impact. Ensuring the smooth operation of critical periods, key industries, and critical business applications is a key concern for customers. However, customers have limited operational capabilities and rely more heavily on application developers and cloud platform operation and maintenance service providers to offer more comprehensive operational support services. As an operation and maintenance service provider for government cloud platforms, ensuring the stable operation of cloud applications is a crucial responsibility of the service provider's operation and maintenance team and an important way to improve customer satisfaction with cloud services. However, the size of the operation and maintenance team is limited, making it difficult to provide uniform operation and maintenance services for all the vast number of cloud applications.

[0003] Improving the quality and efficiency of cloud platform operation and maintenance services and reducing operation and maintenance costs involves many factors, including business, software, hardware, personnel, and physical environment. Finding a reasonable and effective path to allocate operation and maintenance service resources around a main line, thereby improving the quality and efficiency of operation and maintenance services and effectively reducing the operation and maintenance costs of cloud platforms, is an urgent problem for cloud platform operation and maintenance service providers to solve. Summary of the Invention

[0004] This invention addresses the shortcomings of the prior art by providing a highly practical method for improving the quality and efficiency of government cloud operation and maintenance services based on applications.

[0005] A further technical objective of this invention is to provide a reasonably designed, safe, and applicable device for improving the quality and efficiency of government cloud operation and maintenance services based on applications.

[0006] The technical solution adopted by this invention to solve its technical problem is:

[0007] A method for improving the quality and efficiency of government cloud operation and maintenance services based on applications involves: first, managing application lifecycles and providing targeted operation and maintenance support based on the lifecycle; second, establishing application profile management and further identifying the importance of applications through application classification management, enabling effective allocation of operation and maintenance resources for key applications and critical periods; third, setting up front-line operation and maintenance teams in cloud centers across various regions to respond to customer operation and maintenance needs and collect application management information; and fourth, setting up operation and maintenance service centers at the headquarters of operation and maintenance service providers.

[0008] Finally, application management requires timely collection and updating of application management information to carry out operation and maintenance services.

[0009] Furthermore, the application cycle is divided into:

[0010] (1) Testing phase;

[0011] (2) Formal operation phase;

[0012] (3) Cancellation stage.

[0013] Furthermore, in step (1), the customer applies for test resources in the cloud, deploys the application system, and tests whether the compatibility and performance of the application system in the cloud meet the requirements.

[0014] In step (2), the customer's application passes the cloud test and is transitioned from testing to production.

[0015] In step (3), the customer's application business ends, the application is deactivated, and the service products used by the application are deregistered.

[0016] Furthermore, in step (1), the operation and maintenance service side meets the resource requirements of customers' applications in the cloud, provides the necessary service product resources for activation, timely delivery, and configuration requirements for environment, network, and security.

[0017] In step (2), the focus is on ensuring the monitoring of the application's operational quality, promptly identifying environmental problems during the application's operation, and organizing professional and technical personnel to investigate and resolve these problems.

[0018] In step (3), the smooth, orderly and secure termination of resources is involved, cloud resources are released in a timely manner, and the delivery capability of new resources of the cloud platform is guaranteed.

[0019] Furthermore, application profiles can be specifically reflected through application classification attributes, which can be divided into four dimensions: usage frequency, usage scope, industry affiliation, and highest user level. Based on these four dimensions, the importance of applications can be divided into critical, key, important, and general applications. By classifying and managing applications in a matrix, the importance of applications can be identified, and corresponding operation and maintenance support resources can be configured.

[0020] Furthermore, corresponding operation and maintenance teams are set up according to their responsibilities. The first-line operation and maintenance teams include the cloud center first-line operation and maintenance team, the operation and maintenance center second-line application operation and maintenance team, the operation and maintenance center second-line security operation and maintenance team, the operation and maintenance center second-line platform operation and maintenance team, and the operation and maintenance center second-line network operation and maintenance team.

[0021] Furthermore, in the application management and maintenance service work, the timely collection and updating of application management information is required, including:

[0022] S1 and the second-line operation and maintenance team regularly initiate application information collection requests according to the strategy cycle;

[0023] S2. The first-line operation and maintenance team responds to the application collection needs of the second-line operation and maintenance team, collects customer business application information and feeds it back to the second-line operation and maintenance team.

[0024] S3 and the second-line operations and maintenance team assess whether there have been any changes in the importance level of the application based on the collected application information.

[0025] Furthermore, step S3 includes:

[0026] S3-1, Importance level unchanged: Maintain application operation and maintenance support strategy;

[0027] S3-2, Significant Level Changes:

[0028] Adjust application operation and maintenance support strategies;

[0029] Improve the application monitoring mechanism.

[0030] An application-based device for improving the quality and efficiency of government cloud operation and maintenance services includes: at least one memory and at least one processor;

[0031] The at least one memory is used to store a machine-readable program;

[0032] The at least one processor is used to call the machine-readable program to execute a method for improving the quality and efficiency of government cloud operation and maintenance services based on applications.

[0033] Compared with existing technologies, the method and apparatus of the present invention for improving the quality and efficiency of government cloud operation and maintenance services based on applications have the following outstanding advantages:

[0034] This invention can effectively support government cloud operation and maintenance service providers in responding to customers' needs for enhanced operation and maintenance service guarantees for the government cloud environment, and meet the needs of operation and maintenance service providers for precise and efficient optimization of government cloud operation and maintenance services. By using application management as a reasonable and effective path, and rationally allocating operation and maintenance service resources around the application main line, it can effectively improve the quality and efficiency of operation and maintenance services, increase customer service satisfaction, and effectively reduce the operation and maintenance costs of the cloud platform. It can strongly support the cost reduction and efficiency improvement needs of the government cloud operation and maintenance industry. Attached Figure Description

[0035] To more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0036] Figure 1 This is a flowchart illustrating a method for improving the quality and efficiency of government cloud operation and maintenance services based on applications.

[0037] Figure 2This is a matrix diagram showing the classification and importance of applications in a method for improving the quality and efficiency of government cloud operation and maintenance services. Detailed Implementation

[0038] To enable those skilled in the art to better understand the present invention, the present invention will be further described in detail below with reference to specific embodiments. Obviously, the described embodiments are merely some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0039] The following is a preferred embodiment:

[0040] like Figure 1-2 As shown in this embodiment, a method for improving the quality and efficiency of government cloud operation and maintenance services based on applications is proposed. This method involves configuring targeted operation and maintenance service support through application lifecycle management, refining the identification of application importance through application profiling, rationally allocating operation and maintenance service resources based on application classification and grading, configuring a reasonable organizational structure and personnel support, and relying on efficient workflow standards to collect and update application management information, thereby forming a comprehensive operation and maintenance service guarantee mechanism and improving the quality and efficiency of government cloud operation and maintenance services.

[0041] The key to cloud platform operation and maintenance services is ensuring the operational quality of business applications and their operating environment. Applications have different operation and maintenance needs at different stages—from deployment to operation to decommissioning. Therefore, lifecycle management of applications and providing targeted operation and maintenance support based on these stages is a necessary means of operation and maintenance services.

[0042] The application lifecycle can be divided into the following stages:

[0043] (1) Testing phase;

[0044] This refers to the trial operation phase of the application. Customers apply for testing resources in the cloud, deploy the application system, and test its compatibility and performance in the cloud to ensure it meets requirements.

[0045] (2) Formal Operation Phase

[0046] The customer's application passed testing on the cloud and was transitioned from testing to production.

[0047] (3) Cancellation stage;

[0048] When a customer's application service ends, the application is deactivated, and the service products used by the application are cancelled.

[0049] Based on the characteristics of the application lifecycle, targeted operation and maintenance services can be configured appropriately.

[0050] (1) Testing phase;

[0051] To meet customers' resource needs for migrating applications to the cloud, we prioritize ensuring the availability of services and resources required by the applications, and guaranteeing timely delivery of resources and the configuration of the environment, network, and security.

[0052] (2) Formal operation phase;

[0053] The key focus is on monitoring the operational quality of applications, ensuring their stable operation, promptly identifying environmental issues during application operation, organizing professional and technical personnel to investigate and resolve key problems, accelerating troubleshooting, and speeding up application recovery.

[0054] (3) Cancellation stage;

[0055] The key is to ensure the smooth, orderly, and secure decommissioning of application-related resources, timely release of cloud resources, guarantee the delivery capability of new cloud platform resources, and effectively control operating costs.

[0056] Establish an application profiling management mechanism. By classifying and managing applications, we can further identify the importance of each application, enabling effective allocation of operational resources for key applications and during critical periods to ensure application operation.

[0057] Application profiles can be specifically reflected through application classification attributes. Based on the characteristics of government cloud applications, application classification attributes can be divided into four dimensions: usage frequency, usage scope, industry affiliation, and highest user level. Based on these four dimensions, the importance of applications can be divided into: critical, key, important, and general applications. Through matrix-based classification management of applications, the importance of applications can be effectively identified, and corresponding operation and maintenance support resources can be accurately configured.

[0058] The specific attributes of application classification and importance are as follows:

[0059] Frequency of use:

[0060]

[0061] Scope of application:

[0062]

[0063]

[0064] Industry:

[0065] Scope of application Importance Enforcement important Macroeconomic regulation important Industry regulation important Internal office important Serving the People key other generally

[0066] To effectively support application-centric operation and maintenance service needs, frontline operation and maintenance teams can be set up in cloud centers across various regions to respond to customers' immediate operation and maintenance needs and collect application management information. Operation and maintenance service centers can be set up at the headquarters of operation and maintenance service providers to centralize professional operation and maintenance teams to provide expert-level operation and maintenance support services for government clouds in various regions. Professional skill teams can be categorized and set up according to operation and maintenance expertise to achieve a balance between the coverage of operation and maintenance resources, professional technical support capabilities, and the ability to control manpower scale and costs.

[0067] The specific team categories and responsibilities are as follows:

[0068]

[0069]

[0070] The operation and maintenance services conducted through application management require the timely collection and updating of application management information to ensure that the operation and maintenance team can formulate corresponding operation and maintenance support strategies based on accurate application information. Therefore, a workflow mechanism is needed to ensure the effective control of application information through teamwork and division of responsibilities within the operation and maintenance team.

[0071] The workflow mechanism can be implemented through the following processes:

[0072] S1 and the second-line operation and maintenance team regularly initiate application information collection requests according to the strategy cycle;

[0073] S2. The first-line operation and maintenance team responds to the application collection needs of the second-line operation and maintenance team, collects customer business application information and feeds it back to the second-line operation and maintenance team.

[0074] S3, the second-line operation and maintenance team assesses whether there have been any changes in the importance level of the application based on the collected application information;

[0075] include:

[0076] S3-1, Importance level unchanged: Maintain application operation and maintenance support strategy;

[0077] S3-2, Significant Level Changes:

[0078] Adjust application operation and maintenance support strategies;

[0079] Improve the application monitoring mechanism.

[0080] The above mechanisms enable timely updates to application operation and maintenance service strategies, ensuring that operation and maintenance work is carried out in an orderly, standardized, and efficient manner.

[0081] Based on the above method, an apparatus for improving the quality and efficiency of government cloud operation and maintenance services based on applications in this embodiment includes: at least one memory and at least one processor;

[0082] The at least one memory is used to store a machine-readable program;

[0083] The at least one processor is used to call the machine-readable program to execute a method for improving the quality and efficiency of government cloud operation and maintenance services based on applications.

[0084] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that modifications can still be made to the technical solutions described in the foregoing embodiments, or equivalent substitutions can be made to some or all of the technical features; and these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for improving the quality and efficiency of government cloud operation and maintenance services based on applications, characterized in that, Firstly, the application cycle is managed, and targeted operation and maintenance support is provided according to the cycle. Then, the application portrait management is established, the importance of the application is further identified through the management of the application classification, the operation and maintenance resources are allocated for the key applications and important periods, the first-line operation and maintenance team is set up in the cloud center to respond to the operation and maintenance demand of the customer and collect the application management information, and the operation and maintenance service center is set up in the headquarters of the operation and maintenance service provider. Finally, the application management requires that the application management information be collected and updated in time. 2.The method of claim 1, wherein, The application cycle is divided into: (1) test stage; (2) formal operation stage; and (3) cancellation stage. 3.The method of claim 2, wherein, In step (1), the customer applies for test resources on the cloud, deploys the application system, and tests the compatibility and performance of the application system on the cloud. In step (2), the application of the customer is transferred from the test to the formal operation on the cloud after passing the test. In step (3), the application is disabled after the business of the customer ends, and the service product used by the application is cancelled.

4. The method of claim 3, wherein the method further comprises: In step (1), the operation and maintenance service side meets the resource demand of the customer for applying the cloud, opens the service of the required service product resource, and delivers the environment network and security configuration demand in time. In step (2), the operation and maintenance service side focuses on guaranteeing the operation quality monitoring of the application, discovers the environmental problems in the operation process of the application in time, and organizes the professional technical personnel to troubleshoot and solve the problems. In step (3), the operation and maintenance service side involves the smooth, orderly and safe retirement of the resource, releases the cloud resource in time, and guarantees the delivery capability of the new resource of the cloud platform.

5. The method of claim 4, wherein the method further comprises: The application portrait can be embodied by the application classification attribute, and the application classification attribute can be divided into four dimensions of frequency of use, range of use, industry of belonging, and highest level of user. According to the four dimensions, the importance of the application can be divided into heavy protection, key, important and general application. Through the matrix classification management of the application, the importance of the application is identified, and the corresponding operation and maintenance support resource is configured.

6. The method of claim 5, wherein the method further comprises: The first-line operation and maintenance team includes the cloud center first-line operation and maintenance team, the operation and maintenance center-second-line application operation and maintenance team, the operation and maintenance center-second-line security operation and maintenance team, the operation and maintenance center-second-line platform operation and maintenance team, and the operation and maintenance center-second-line network operation and maintenance team.

7. The method of claim 6, wherein the method further comprises: In the application management, the application management information is collected and updated in time, which includes: S1. The second-line operation and maintenance team initiates the application information collection demand task according to the strategy cycle. S2. The first-line operation and maintenance team responds to the application collection demand of the second-line operation and maintenance team, collects the business application information of the customer, and feeds back to the second-line operation and maintenance team. S3. The second-line operation and maintenance team evaluates whether the importance level of the application changes according to the collected application information.

8. The method of claim 7, wherein the method further comprises: In step S3, it includes: S3-1. No change in importance level: maintain the application operation and maintenance support strategy; S3-2. Change in importance level: Adjust the application operation and maintenance support strategy; Improve the application monitoring mechanism.

9. An apparatus for improving the quality and efficiency of government cloud operation and maintenance services based on applications, characterized in that, It includes: At least one memory and at least one processor; The at least one memory is used to store a machine readable program; The at least one processor is used to call the machine readable program and execute the method in any one of claims 1 to 8.

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