Parcel processing method and device

Abstract

The invention relates to a parcel processing method and device. The method comprises the following steps: generating a first claim sheet under the condition that a surface sheet of a parcel cannot be recognized; pushing the first claim list to a public claim pool, so that the user claims the first claim list; obtaining claim information of the user, performing information verification on the claim information, and performing uniqueness verification on the user under the condition that the information verification is passed; and under the condition that the uniqueness verification of the user is passed, processing the parcel according to the received instruction of the user. The number of uniqueness verification can be reduced by performing information verification on the claimed information and performing uniqueness verification under the condition that the information verification is passed. Under the condition that uniqueness verification is passed, the parcel is processed according to the instruction of the user, it can be ensured that the owner of the parcel is accurately determined, the parcel can be directly processed according to the instruction of the owner, the repeated communication cost is reduced, the parcel processing time is shortened, and the processing efficiency is improved.

Description

TECHNICAL FIELD

[0001] The present application relates to the logistics technical field, in particular to a package processing method and device. BACKGROUND

[0002] With the development of the e-commerce field, cloud warehouses appear, which are a logistics and warehousing service mode. The cloud warehouses can be used for storage, management, packaging, and delivery.

[0003] In the process of processing packages in the cloud warehouse, especially in the process of processing return packages, the cloud warehouse staff needs to repeatedly communicate with multiple users to confirm the owner of the return package and the processing method of the package, which is low in efficiency. SUMMARY

[0004] Therefore, it is necessary to provide a package processing method and device, computer equipment, computer readable storage medium and computer program product capable of improving processing efficiency in view of the above technical problems.

[0005] In a first aspect, the present application provides a package processing method, comprising:

[0006] In the case that the face sheet of the package cannot be identified, a first claim sheet is generated;

[0007] The first claim sheet is pushed to a public claim pool so that a user can claim it;

[0008] The claim information of the user is obtained, and information verification is performed on the claim information;

[0009] In the case that the information verification is passed, the user is subjected to a unique verification;

[0010] In the case that the unique verification of the user is passed, the package is processed according to the received indication of the user.

[0011] In one of the embodiments, the claim information includes a product code.

[0012] The information verification on the claim information comprises:

[0013] The product code of the user is obtained;

[0014] The target product is determined based on the product code;

[0015] In the case that the package includes a to-be-verified product matching the target product, it is determined that the information verification is passed.

[0016] In one of the embodiments, the target product includes at least one of a target product physical object and a target product picture.

[0017] The determining the target product based on the product code comprises:

[0018] The finding the target product in the warehouse based on the product code comprises:

[0019] The determining the target product based on the product code comprises:

[0020] The finding the target product in the database based on the product code comprises:

[0021] In one of the embodiments, the verifying the uniqueness of the user comprises:

[0022] The number of users selling the target product in the warehouse is obtained;

[0023] In the case that the number of users is one, the verification of the uniqueness of the user is determined to be passed;

[0024] In the case that the number of users is two or more, the proof materials of the users are obtained, the proof materials are verified, and in the case that the verification is passed, the verification of the uniqueness of the user is determined to be passed.

[0025] In one of the embodiments, the proof materials comprise a return order;

[0026] The verifying the proof materials comprises:

[0027] The return item information is determined according to the return order;

[0028] The return item information is compared with the product to be checked in the parcel, and in the case that the return item information matches the product to be checked in the parcel, the verification of the proof materials is determined to be passed.

[0029] In one of the embodiments, before the information verification of the claim information, the method further comprises:

[0030] The delivery information corresponding to the product code is obtained;

[0031] In the case that the delivery information exists within a preset time range, the information verification step is entered.

[0032] In one of the embodiments, the method further comprises:

[0033] In the case that the face sheet of the parcel can be identified, a second claim sheet is generated;

[0034] The face sheet is identified, and a logistics tracking number is obtained;

[0035] An order number is determined according to the logistics tracking number;

[0036] determining a user according to the order number, and pushing the second claim sheet to the user;

[0037] processing the package according to the indication of the user.

[0038] In one of the embodiments, the first claim sheet or the second claim sheet comprises claim sheet information.

[0039] The claim sheet information comprises at least two of appearance picture of the package, real object picture of the package, face sheet picture of the package, and weight of the package.

[0040] In one of the embodiments, the indication of the user comprises at least one of shelving, destroying, changing label, and taking picture.

[0041] In a second aspect, the present application further provides a package processing device, which comprises:

[0042] a claim sheet generation module, configured to generate a first claim sheet in case that a face sheet of a package cannot be recognized;

[0043] a claim sheet pushing module, configured to push the first claim sheet to a public claim pool, so as to enable a user to claim;

[0044] a claim information verification module, configured to acquire claim information of the user, and perform information verification on the claim information;

[0045] a uniqueness verification module, configured to perform uniqueness verification on the user in case that the information verification is passed;

[0046] a package processing module, configured to process the package according to an indication of the user in case that the uniqueness verification of the user is passed.

[0047] In a third aspect, the present application further provides a computer device, comprising a memory and a processor, wherein the memory stores a computer program, and the processor implements the above method when executing the computer program.

[0048] In a fourth aspect, the present application further provides a computer readable storage medium, which stores a computer program, and the computer program is executed by a processor to implement the above method.

[0049] In a fifth aspect, the present application further provides a computer program product, which comprises a computer program, and the computer program is executed by a processor to implement the above method.

[0050] The aforementioned package processing methods, apparatus, computer equipment, computer-readable storage media, and computer program products, by generating a first claim form for packages whose owners cannot be identified and placing it in a public claim pool for users to claim, can improve package claim speed and reduce package backlog. By verifying claim information and performing uniqueness verification when the information verification passes, the number of uniqueness verifications can be reduced. By processing packages according to user instructions when uniqueness verification passes, not only can the accurate identification of package owners be ensured, but packages can also be processed directly according to the owner's instructions, reducing repeated communication costs, thereby shortening package processing time and improving processing efficiency. Attached Figure Description

[0051] To more clearly illustrate the technical solutions in the embodiments of this application or related technologies, the drawings used in the description of the embodiments of this application or related technologies will be briefly introduced below. Obviously, the drawings described below are only some embodiments of this application. For those skilled in the art, other related drawings can be obtained based on these drawings without creative effort.

[0052] Figure 1 This is an application environment diagram of the package processing method in one embodiment;

[0053] Figure 2 This is a flowchart illustrating a package processing method in one embodiment;

[0054] Figure 3 This is a flowchart illustrating the package processing method in another embodiment;

[0055] Figure 4 This is a structural block diagram of a package processing device in one embodiment;

[0056] Figure 5 This is a structural block diagram of the package processing device in another embodiment;

[0057] Figure 6 This is an internal structural diagram of a computer device in one embodiment.

[0058] Figure label:

[0059] Terminal: 102; Server: 104; Claim Order Generation Module: 402; Claim Order Push Module: 404; Claim Information Verification Module: 406; Uniqueness Verification Module: 408; Package Processing Module: 410; User Confirmation Module: 412. Detailed Implementation

[0060] To make the objectives, technical solutions, and advantages of this application clearer, the following detailed description is provided in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative and not intended to limit the scope of this application.

[0061] It should be noted that the terms "first," "second," etc., used in this application can be used to describe various elements, but these elements are not limited by these terms. These terms are only used to distinguish the first element from the second element. The terms "comprising" and "having," and any variations thereof, used in this application, are intended to cover non-exclusive inclusion. The term "multiple" used in this application refers to two or more. The term "and / or" used in this application refers to one of the embodiments, or any combination of multiple embodiments.

[0062] The package processing method provided in this application embodiment can be applied to, for example, Figure 1 In the application environment shown, terminal 102 communicates with server 104 via a network. A data storage system can store the data that server 104 needs to process. The data storage system can be integrated onto server 104, or it can be located in the cloud or on other network servers. Terminal 102 can be, but is not limited to, various personal computers, laptops, smartphones, tablets, and IoT devices. Server 104 can be a standalone physical server, a server cluster or distributed system composed of multiple physical servers, or a cloud server providing cloud computing services.

[0063] In one exemplary embodiment, such as Figure 2 As shown, a package processing method is provided, including steps 202 to 210. Wherein:

[0064] Step 202: If the waybill on the package cannot be recognized, generate the first claim order.

[0065] During parcel delivery, waybills may become unreadable due to scratches, damage, or dirt, making it impossible to confirm order information and thus determine the parcel owner. In this case, the user needs to claim their parcel. To do this, cloud warehouse staff generate a first claim order based on the parcel.

[0066] Step 204: Push the first claim order to the public claim pool so that users can claim it.

[0067] Since the owner of the package cannot be confirmed, the package may belong to any user in the cloud warehouse. Pushing the first claim order to the public claim pool can ensure that all users can claim the package.

[0068] Step 206: Obtain the user's claim information and verify the claim information.

[0069] To ensure the correct owner of the package, the information filled in by the user for claiming the package needs to be verified to avoid wrongful claiming.

[0070] Step 208: If the information verification passes, perform a uniqueness verification on the user.

[0071] It is understandable that multiple users may be selling the same product within a cloud warehouse. By verifying the uniqueness of each user, the unique owner of the package can be identified.

[0072] Step 210: If the user's uniqueness is verified, process the package according to the instructions of the receiving user.

[0073] Once the user is identified as the sole owner of the package, the package can be processed according to their instructions. These instructions can be entered simultaneously with the claim information. This simultaneous entry of instructions into the claim information reduces communication time and improves processing efficiency.

[0074] The aforementioned package handling method, by generating a first claim form for packages whose owners cannot be identified and placing it in a public claim pool for users to claim, can improve package claiming speed and reduce package backlog. By verifying claiming information and performing uniqueness verification upon successful verification, the number of uniqueness verifications can be reduced. By processing packages according to user instructions after successful uniqueness verification, not only can the accurate identification of package owners be ensured, but packages can also be processed directly according to the owner's instructions, reducing repeated communication costs and thus shortening package processing time and improving efficiency.

[0075] In one embodiment, the claim information includes a product code.

[0076] Each product or product category has a unique product code, which can be used to identify the specific product.

[0077] Verify the claimed information, including:

[0078] Obtain the user's product code, that is, obtain the product code filled in by the user in the claim information.

[0079] The target product is determined based on the product code, that is, the corresponding product is determined as the target product based on the product code.

[0080] If the package contains a product to be verified that matches the target product, the information verification is confirmed to be successful.

[0081] It is understandable that the package may or may not contain any physical items. If the package contains physical items, the product to be verified is that physical item. The physical item in the package is matched with the target product. If the physical item matches the target product, the information verification is confirmed to have passed; if the physical item does not match the target product, the information verification is confirmed to have failed.

[0082] In another embodiment, the claim information also includes a product image corresponding to the product code, which is provided by the user.

[0083] If there is no physical product in the package, the product to be verified in the package is a product image provided by the user. The product image is matched with the target product. If the product image and the target product match, the information verification is confirmed to be successful. If the product image and the target product do not match, the information verification is considered to be unsuccessful.

[0084] Verifying the information of the products to be inspected in the package can prevent users from mistaking the package for another.

[0085] In one embodiment, the target product includes a physical target product.

[0086] Identifying the target product based on the product code includes:

[0087] The system locates the physical product in the warehouse based on its product code. The warehouse is a cloud warehouse.

[0088] In another embodiment, the target product includes a target product image.

[0089] Identifying the target product based on the product code includes:

[0090] Search for the target product image in the database based on the product code.

[0091] It is understandable that cloud warehouses may have situations where products are out of stock. In such cases, the warehouse cannot provide the physical product. To ensure that the product to be verified in the package can match the target product, the warehouse's database is searched for the target product image for matching analysis.

[0092] In another embodiment, the target product includes both a physical target product and an image of the target product.

[0093] Identifying the target product based on the product code includes:

[0094] The system can locate physical target products in a warehouse based on their product codes, and can also locate target product images in a database based on their product codes.

[0095] In one embodiment, the target product includes a physical target product, and the product to be verified in the package is a physical product. The physical product in the package is matched with the physical target product, and the information verification result is confirmed.

[0096] In another embodiment, the target product includes the physical target product, and the product to be verified in the package is a product image. The product image corresponding to the package is matched with the physical target product, and the information verification result is confirmed.

[0097] In another embodiment, the target product includes a target product image, and the product to be verified in the package is a physical item. The physical item in the package is matched with the target product image, and the information verification result is confirmed.

[0098] In another embodiment, the target product includes a target product image, and the product to be verified in the package is a product image. The product image corresponding to the package is matched with the target product image, and the information verification result is confirmed.

[0099] In another embodiment, the target product includes the physical target product and the target product image. The product to be verified in the package is the physical product. The physical product in the package is matched with the physical target product and the target product image, and the information verification result is confirmed.

[0100] In another embodiment, the target product includes the physical target product and the target product image. The product to be verified in the package is the product image. The product image corresponding to the package is matched with the physical target product and the target product image, and the information verification result is confirmed.

[0101] Information verification can filter out claims that clearly do not match the packaged product, reducing the amount of data required for subsequent uniqueness verification and thus improving processing efficiency.

[0102] In one embodiment, uniqueness verification of the user includes:

[0103] Get the number of users selling the target product in the warehouse.

[0104] The quantity can be retrieved by looking up the target product image in the database.

[0105] If there is only one user, the user's uniqueness verification is successful.

[0106] Understandably, before proceeding to the uniqueness verification, it has been confirmed that the product to be verified in the package matches the claim information provided by the user. Based on this, if only one user is selling the product, then the package must belong to that user, and there is no other possibility. Therefore, the uniqueness verification is successful.

[0107] If there are two or more users, obtain the users' supporting documents, verify them based on the supporting documents, and if the verification is successful, confirm the user's uniqueness.

[0108] Understandably, information verification can only filter out users who do not have a package corresponding to the product. If multiple users are selling the same product, information verification cannot determine which of the multiple users it is. In this case, the user needs to provide supporting documents. Only users who can provide supporting documents for verification and whose verification is successful can be identified as the sole owner of the package.

[0109] Uniqueness verification ensures that only one corresponding owner of the package is identified, preventing subsequent processing of packages based on instructions from the wrong owner and improving package processing efficiency.

[0110] In one embodiment, the supporting documentation includes a return receipt.

[0111] Verification is based on supporting documentation, including:

[0112] Determine the information of the returned items based on the return order.

[0113] A return slip is a receipt generated when a buyer returns goods to a seller. It typically includes a return slip number and information about the returned goods.

[0114] The returned item information is compared with the actual items inside the package. If the returned item information matches the actual items inside the package, that is, if the actual items inside the package correspond to the returned item information, the verification of the supporting documents is deemed successful.

[0115] In another embodiment, the supporting documentation includes a return receipt.

[0116] Verification is based on supporting documentation, including:

[0117] Determine the information of the returned items based on the return order.

[0118] The returned item information is compared with the corresponding product image in the package. If the returned item information and the corresponding product image in the package match, that is, if the product image corresponds to the returned item information, the verification of the supporting documents is deemed successful.

[0119] After information verification and uniqueness check, it can be determined that the user not only sold the corresponding product, but also that the corresponding product was returned.

[0120] In one embodiment, before verifying the claim information, the method further includes:

[0121] Retrieve the shipping information corresponding to the product code. Specifically, retrieve the shipping information for the product corresponding to the product code.

[0122] If there is shipping information within the preset time range, proceed to the information verification step.

[0123] The preset time range can be one to two months from the current date. For example, it can be within the range of one month or two months before the current date. Taking the current date as October 1, 2025, if there is shipping information for the product corresponding to the product code within the range of two months before the current date, that is, between August 1, 2025 and October 1, 2025, the information verification step can be initiated.

[0124] By implementing the aforementioned restrictions, the amount of claim information required to enter the information verification step is reduced, further improving processing efficiency.

[0125] In one embodiment, see [reference] Figure 3 The package handling method also includes:

[0126] Step 302: If the package label can be identified, generate a second claim order.

[0127] Step 304: Identify the waybill and obtain the logistics tracking number.

[0128] Step 306: Determine the order number based on the logistics tracking number.

[0129] Step 308: Identify the user based on the order number and push the second claim order to the user.

[0130] Step 310: Process the package according to the instructions of the receiving user.

[0131] If the waybill is identifiable, the associated user information can be retrieved through the logistics tracking number identified on the waybill, and the second claim order can be accurately pushed to the package owner. In this case, the user does not need to fill in claim information; the user can directly fill in instructions and return to the system.

[0132] In one embodiment, either the first claim form or the second claim form includes claim form information.

[0133] The claim form information includes at least two of the following: a picture of the package's appearance, a picture of the package itself, a picture of the package's shipping label, and the package's weight.

[0134] For example, the claim form information may include a picture of the package's appearance, a picture of the actual package; or a picture of the package's appearance and a picture of the package's shipping label; or a picture of the package's appearance and its weight; or a picture of the actual package and a picture of the package's shipping label; or a picture of the actual package and its weight; or a picture of the package's shipping label and its weight.

[0135] For example, the claim form information may also include images of the package's appearance, the actual package, and the package's shipping label; or images of the package's appearance, the actual package, and the package's weight; or images of the package's appearance, the package's shipping label, and the package's weight; or images of the actual package, the package's shipping label, and the package's weight.

[0136] For example, the claim form information may also include a picture of the package's appearance, a picture of the package itself, a picture of the package's shipping label, and the weight of the package.

[0137] The package appearance image refers to the image of the entire packaged product. When shipping, some users may request the warehouse to use special packaging boxes or sealing glue to make the package more easily identifiable. In this case, users can identify the package based on its appearance.

[0138] The package's physical image refers to a picture of the product inside the package. Users can use these images to identify whether the product inside the package belongs to the seller, helping them to further identify the package.

[0139] Understandably, when the waybill is intact, a picture of the waybill allows the warehouse to identify the unique customer and the customer to determine the package's ownership. Even if the waybill is damaged and unreadable, there may still be identifiable information such as the buyer's nickname, product information, and quantity. Users can then filter packages based on this information.

[0140] Understandably, after packaging is complete, the warehouse will record the actual weight of the package and push it to the user, who can then perform preliminary filtering based on the package weight.

[0141] In one embodiment, the user's instructions include at least one of listing, destroying, relabeling, and taking a photo.

[0142] As described in detail in the foregoing embodiments, the user's instructions can be filled in simultaneously when filling in the claim information. That is, when filling in the claim information, the user can select any one or more of the following instructions: put on the shelf, destroy, relabel, or take a photo. The instructions are returned to the system simultaneously with the claim information. After the owner of the package is determined, the package can be processed according to the instructions.

[0143] It should be understood that although the steps in the flowcharts of the embodiments described above are shown sequentially according to the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless explicitly stated herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least some steps in the flowcharts of the embodiments described above may include multiple steps or multiple stages. These steps or stages are not necessarily completed at the same time, but can be executed at different times. The execution order of these steps or stages is not necessarily sequential, but can be performed alternately or in turn with other steps or at least some of the steps or stages in other steps. It is understood that the steps in different embodiments can be freely combined as needed, and all non-contradictory solutions formed by such combinations are within the scope of protection of this application.

[0144] Based on the same inventive concept, this application also provides a package processing apparatus for implementing the package processing method described above. The solution provided by this apparatus is similar to the implementation described in the above method; therefore, the specific limitations in one or more of the package processing apparatus embodiments provided below can be found in the limitations of the package processing method described above, and will not be repeated here.

[0145] In one embodiment, such as Figure 4 As shown, a parcel processing device is provided, including: a claim order generation module 402, a claim order push module 404, a claim information verification module 406, a uniqueness verification module 408, and a parcel processing module 410, wherein:

[0146] The claim form generation module 402 is used to generate the first claim form when the waybill of the package cannot be recognized.

[0147] The first claim order is for packages whose owners cannot be identified.

[0148] The claim order push module 404 is used to push the first claim order to the public claim pool so that users can claim it.

[0149] The package may belong to any user in the cloud warehouse. Pushing the first claim order to the public claim pool can ensure that all users can claim the package, thereby preventing the actual owner of the package from being unable to claim it.

[0150] The claim information verification module 406 is used to obtain the user's claim information and verify the claim information.

[0151] The claim information verification module 406 receives the claim information returned after being filled in by the user and verifies the claim information. It can filter out claim information that fails the verification and transmit the claim information that passes the verification to the uniqueness verification module 408, thereby reducing the verification data of the uniqueness verification module 408 and improving processing efficiency.

[0152] The uniqueness verification module 408 is used to perform uniqueness verification on users when the information verification passes.

[0153] Uniqueness verification is used to confirm the unique owner of a package, preventing incorrect package claims.

[0154] The package processing module 410 is used to process packages according to the instructions received from the user after the user's uniqueness verification is passed. After the uniqueness verification is passed, it can be confirmed that the user is the sole owner of the package, and then the package is processed according to the instructions of the sole owner of the package.

[0155] The aforementioned package processing device generates a first claim form for packages whose owners cannot be identified and places it in a public claim pool for users to claim. This increases the speed of package claiming and reduces package backlog. By verifying the claim information and performing uniqueness verification when the information passes verification, the number of uniqueness verifications can be reduced. By processing packages according to user instructions after successful uniqueness verification, not only can the accurate identification of package owners be ensured, but packages can also be processed directly according to the owner's instructions, reducing repeated communication costs and thus shortening package processing time and improving processing efficiency.

[0156] In one embodiment, the claim information includes a product code. The claim information verification module 406 obtains the user's product code, determines the target product based on the product code, and determines that the information verification passes if the package includes a product to be verified that matches the target product. If the package does not include a product to be verified that matches the target product, the information verification fails.

[0157] The claim information also includes a product image corresponding to the product code, which is provided by the user.

[0158] If there is no physical product in the package, the product to be verified in the package is a product image provided by the user. The product image is matched with the target product. If the product image and the target product match, the information verification is confirmed to be successful. If the product image and the target product do not match, the information verification is considered to be unsuccessful.

[0159] In one embodiment, the claim information verification module 406 is used to locate the target product in the warehouse based on the product code.

[0160] In another embodiment, the claim information verification module 406 is used to search for a target product image in the warehouse based on the product code.

[0161] In another embodiment, the claim information verification module 406 is used to locate the physical target product and the target product image in the warehouse based on the product code.

[0162] The process of the claim information verification module 406 verifying information based on different products to be verified and target products is detailed in the package processing method and will not be repeated here.

[0163] In one embodiment, the uniqueness verification module 408 is used to obtain the number of users selling the target product in the warehouse. If there is only one user, the uniqueness verification of the user is confirmed to be successful. If there are two or more users, the module obtains the user's supporting documents, performs verification based on the supporting documents, and confirms the uniqueness verification of the user is successful if the verification is successful.

[0164] In one embodiment, the supporting documentation includes a return slip. The uniqueness verification module 408 determines the returned item information based on the return slip, compares the returned item information with the actual item inside the package, and determines that the supporting documentation verification is successful if the returned item information matches the actual item inside the package, i.e., if the actual item inside the package corresponds to the returned item information.

[0165] In another embodiment, the supporting documentation includes a return slip. The uniqueness verification module 408 is used to determine the returned item information based on the return slip, compare the returned item information with the product image corresponding to the package, and determine that the supporting documentation verification is successful if the returned item information matches the corresponding product image inside the package, i.e., if the product image corresponds to the returned item information.

[0166] In one embodiment, the claim information verification module 406 is further configured to filter shipping information before verifying the claim information. Specifically, this includes: obtaining shipping information corresponding to the product code; and proceeding to the information verification step if shipping information exists within a preset time frame. That is, if claim information corresponding to shipping information exists within the preset time frame, the information verification step can proceed. Generally, packages exceeding the preset time frame have already been processed; filtering out these packages reduces data processing volume and improves processing efficiency. The preset time frame can be one to two months from the current date; for example, it can be within the range of one month prior to the current date or within the range of two months prior to the current date.

[0167] In one embodiment, the claim form generation module 402 is also used to generate a second claim form if the waybill of the package can be identified.

[0168] In one embodiment, see [reference] Figure 5 The package processing device also includes a user confirmation module 412, which is used to identify the waybill, obtain the logistics tracking number, determine the order number based on the logistics tracking number, and determine the user based on the order number.

[0169] The claim order push module 404 is also used to push the second claim order to the user.

[0170] The package processing module 410 is also used to receive instructions from the user corresponding to the second claim order and process the package according to the instructions. Each module in the above-mentioned package processing device can be implemented entirely or partially through software, hardware, or a combination thereof. These modules can be embedded in or independent of the processor in a computer device in hardware form, or stored in the memory of a computer device in software form, so that the processor can call and execute the operations corresponding to each module.

[0171] In one exemplary embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as follows: Figure 6 As shown, the computer device includes a processor, memory, input / output interfaces, a communication interface, a display unit, and an input device. The processor, memory, and input / output interfaces are connected via a system bus, and the communication interface, display unit, and input device are also connected to the system bus via the input / output interfaces. The processor provides computing and control capabilities. The memory includes non-volatile storage media and internal memory. The non-volatile storage media stores the operating system and computer programs. The internal memory provides an environment for the operation of the operating system and computer programs stored in the non-volatile storage media. The input / output interfaces are used for exchanging information between the processor and external devices. The communication interface is used for wired or wireless communication with external terminals; wireless communication can be achieved through Wi-Fi, mobile cellular networks, Near Field Communication (NFC), or other technologies. When the computer program is executed by the processor, it implements a package processing method. The display unit is used to form a visually visible image and can be a display screen, a projection device, or a virtual reality imaging device. The display screen can be an LCD screen or an e-ink screen. The input device of the computer device can be a touch layer covering the display screen, or buttons, trackballs, or touchpads set on the casing of the computer device, or external keyboards, touchpads, or mice, etc.

[0172] Those skilled in the art will understand that Figure 6The structure shown is merely a block diagram of a portion of the structure related to the present application and does not constitute a limitation on the computer device to which the present application is applied. Specific computer devices may include more or fewer components than those shown in the figure, or combine certain components, or have different component arrangements.

[0173] In one exemplary embodiment, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to implement the package processing method described in the above embodiment.

[0174] In one embodiment, a computer-readable storage medium is provided having a computer program stored thereon, which, when executed by a processor, implements the package processing method described in the above embodiment.

[0175] In one embodiment, a computer program product is provided, including a computer program that, when executed by a processor, implements the package processing method described in the above embodiments.

[0176] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, data stored, data displayed, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of the relevant data must comply with relevant regulations.

[0177] Those skilled in the art will understand that all or part of the processes in the methods of the above embodiments can be implemented by a computer program instructing related hardware. The computer program can be stored in a non-volatile computer-readable storage medium, and when executed, it can include the processes of the embodiments of the above methods. Any references to memory, databases, or other media used in the embodiments provided in this application can include at least one of non-volatile memory and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM). The databases involved in the embodiments provided in this application may include at least one type of relational database and non-relational database. Non-relational databases may include, but are not limited to, blockchain-based distributed databases. The processors involved in the embodiments provided in this application may be general-purpose processors, central processing units, graphics processing units, digital signal processors, programmable logic devices, quantum computing-based data processing logic devices, artificial intelligence (AI) processors, etc., and are not limited to these.

[0178] The technical features of the above embodiments can be combined in any way. For the sake of brevity, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this application.

[0179] The embodiments described above are merely illustrative of several implementation methods of this application, and while the descriptions are specific and detailed, they should not be construed as limiting the scope of this patent application. It should be noted that those skilled in the art can make various modifications and improvements without departing from the concept of this application, and these all fall within the protection scope of this application. Therefore, the protection scope of this application should be determined by the appended claims.

Claims

1. A package handling method, characterized by, The method comprises: In the case that the face sheet of the package cannot be identified, a first claim sheet is generated; The first claim sheet is pushed to a public claim pool to enable a user to claim; Claim information of the user is obtained, and information verification is performed on the claim information; In the case that the information verification is passed, uniqueness verification is performed on the user; In the case that the uniqueness verification of the user is passed, the package is processed according to an indication received from the user.

2. The method of claim 1, wherein, The claim information comprises a product code; The information verification on the claim information comprises: A product code of the user is obtained; A target product is determined based on the product code; In the case that the package comprises a to-be-verified product matching the target product, it is determined that the information verification is passed.

3. The method of claim 2, wherein, The target product comprises at least one of a target product physical object and a target product picture; The determination of the target product based on the product code comprises: The target product physical object is searched in a warehouse based on the product code; and / or The determination of the target product based on the product code comprises: The target product picture is searched in a database based on the product code.

4. The method of claim 2, wherein, The uniqueness verification on the user comprises: The number of users selling the target product in the warehouse is obtained; In the case that the number of users is only one, it is determined that the uniqueness verification of the user is passed; In the case that the number of users is two or more, proof materials of the user are obtained, verification is performed based on the proof materials, and in the case that the verification is passed, it is determined that the uniqueness verification of the user is passed.

5. The method of claim 4, wherein, The proof materials comprise a return order; The verification based on the proof materials comprises: Return item information is determined according to the return order; The return item information and the to-be-verified product of the package are compared, and in the case that the return item information matches the to-be-verified product of the package, it is determined that the verification of the proof materials is passed.

6. The method of claim 2, wherein, Before the information verification on the claim information, the method further comprises: Delivery information corresponding to the product code is obtained; In the case that the delivery information exists within a preset range of time, the information verification step is entered.

7. The method of claim 1, wherein, The method further comprises: In the case that the face sheet of the package can be identified, a second claim sheet is generated; The face sheet is identified, and a logistics tracking number is obtained; An order number is determined according to the logistics tracking number; A user is determined according to the order number, and the second claim sheet is pushed to the user; The package is processed according to an indication received from the user.

8. The method according to claim 1 or 7, characterized in that, The first claim sheet or the second claim sheet comprises claim sheet information; The claim sheet information comprises at least two of an appearance picture of the package, a physical object picture of the package, a face sheet picture of the package, and a weight of the package.

9. The method according to claim 1 or 7, characterized in that, The indication of the user comprises at least one of shelving, destruction, relabeling, and photographing.

10. A package handling apparatus, characterized by, The device comprises: A claim sheet generation module, configured to generate a first claim sheet in the case that a face sheet of a package cannot be identified; A claim sheet pushing module, configured to push the first claim sheet to a public claim pool to enable a user to claim; The claim information checking module is configured to acquire claim information of the user and perform information checking on the claim information. The uniqueness verification module is configured to perform uniqueness verification on the user if the information checking is passed. The package processing module is configured to process the package according to the indication of the user received if the uniqueness verification of the user is passed.

Images