Intelligent dialogue intention recognition and multi-round interaction optimization device

Abstract

The invention provides an intelligent dialogue intention recognition and multi-round interaction optimization device, and relates to the technical field of intelligent interaction devices.The intelligent dialogue intention recognition and multi-round interaction optimization device comprises an intelligent dialogue interaction screen, and the intelligent dialogue interaction screen is provided with an adjusting mechanism facilitating interactive dialogue of the intelligent dialogue interaction screen; the intelligent dialogue interaction screen is provided with a supporting mechanism facilitating protection of the intelligent dialogue interaction screen, the adjusting mechanism comprises a lens module, an adjusting air cylinder and a servo motor, and the supporting mechanism comprises a fixed vertical rod, an adjusting block and a fixed base. Through cooperation of the lens module and the adjusting air cylinder, the height of an operator can be recognized through the lens module, then the adjusting air cylinder drives the intelligent dialogue interaction screen to ascend and descend, the intelligent dialogue interaction screen is automatically adjusted to the height adaptive to the operator, the operation convenience of people of different heights is improved, and convenience is brought to children and adults; the device can be conveniently used by people with different heights such as the disabled.

Description

Technical Field

[0001] This invention belongs to the field of intelligent interactive device technology, and more specifically, relates to an intelligent dialogue intent recognition and multi-turn interaction optimization device. Background Technology

[0002] The intelligent dialogue intent recognition and multi-turn interaction optimization device is an intelligent service device that integrates intelligent interaction, intent parsing, and multi-turn dialogue logic. Its core function is to replace the repetitive response work of traditional human consultation positions: through the built-in dialogue intent recognition program, it accurately analyzes the user's consultation needs and continuously follows up on the user's subsequent requests based on multi-turn interaction logic, so as to achieve a coherent human-computer interaction, thereby reducing the labor cost of human services and improving the response efficiency and user experience in service scenarios.

[0003] Chinese patent publication number CN109375981A discloses an intelligent voice dialogue interaction method and device. This invention performs self-service or manual service based on the service item. The method and device shorten the time customers spend locating service items, guide users to quickly complete self-service or manual service, and enhance the user experience through user-friendly interactive design.

[0004] Existing smart interactive devices have the following drawbacks: The installation height of existing smart dialogue interaction screens is mostly fixed or only supports manual adjustment, which makes it difficult to adapt to the operation needs of people of different heights. Their actual users include people of different heights and physical conditions, such as children, adults, and wheelchair users. Screens with fixed heights often only meet the operating habits of ordinary adults, resulting in extremely poor operation convenience. On the other hand, manually adjustable devices pose many obstacles for people with disabilities who have difficulty moving around, making it difficult for some special groups to use the devices smoothly, resulting in poor universality of the devices. Existing smart interactive screens lack effective automatic tipping protection structures, posing significant safety hazards in high-traffic environments. The devices are susceptible to impacts and pushing from pedestrians, and their existing support structures are mostly simple vertical designs with weak tipping resistance. Once subjected to external impact, they are highly prone to tipping. Tipping not only damages core components such as the screen and internal circuitry but also, due to their weight, can cause collisions and injuries to nearby pedestrians. In view of this, we will study and improve the existing structure and its shortcomings, and provide an intelligent dialogue intent recognition and multi-turn interaction optimization device in order to achieve a more practical purpose. Summary of the Invention

[0005] To address the aforementioned technical problems, this invention provides an intelligent dialogue intent recognition and multi-turn interaction optimization device to solve the issues of intelligent dialogue interaction screens being difficult to adapt to the heights of different groups of people, having poor universality, and failing to automatically protect against tipping over in high-traffic scenarios.

[0006] A device for intelligent dialogue intent recognition and multi-turn interaction optimization includes an intelligent dialogue interaction screen. The screen has an adjustment mechanism to facilitate interactive dialogue and a support mechanism for protection. The adjustment mechanism includes a lens module, an adjustment cylinder, and a servo motor. The support mechanism includes a fixed upright, an adjustment block, and a fixed base. The lens module is fixedly mounted on the upper part of the screen. The adjustment cylinder is located at the lower part of the screen. The fixed upright is fixedly mounted on the upper part of the fixed base. The adjustment block is located at the side end of the fixed upright. The servo motor is fixedly mounted on the side end of the screen. A button module is located at the end of the screen. A wiring module is fixedly mounted on the end of the screen. A mounting plate is fixedly mounted on the upper part of the adjustment cylinder. The intelligent dialogue interactive screen is fixedly installed on the upper end of the mounting plate. A worm gear is fixedly installed on the circumferential end of the lower section of the adjusting cylinder. There are four fixed uprights, arranged in pairs. The two pairs of fixed uprights are fixedly installed on the front and rear ends of the fixed base, respectively. A limit rod is fixedly installed between each pair of fixed uprights. There are two adjusting blocks, each with a through-hole mounting groove on its side end. Both adjusting blocks are rotatably installed on the circumferential end of the limit rod through the mounting groove. A support rod is fixedly installed on the lower end of each adjusting block. A counterweight is fixedly installed on the lower end of each support rod. An arc-shaped support foot is provided on the lower end of each counterweight. A damping rod is fixedly installed between each arc-shaped support foot and the two counterweights. A fixing ring is fixedly installed on the upper end of the fixed base, and the adjusting cylinder is rotatably installed inside the fixing ring.

[0007] Preferably, a worm gear is fixedly installed at the output end of the servo motor, and the worm gear is rotatably mounted through the inner side wall of the fixed base.

[0008] Preferably, the worm gear and worm wheel mesh with each other, and the servo motor, adjusting cylinder and lens module are all controlled by the central control device in the intelligent dialogue interactive screen.

[0009] Compared with the prior art, the present invention has the following beneficial effects: In this invention, a lens module and an adjusting cylinder are used in conjunction. The lens module can identify the operator's height, and the adjusting cylinder can then raise and lower the intelligent dialogue interactive screen to automatically adjust it to a height suitable for the operator. This improves the ease of operation for people of different heights and makes it convenient for children, adults, people with disabilities, and other people of different heights to use.

[0010] In this invention, a lens module and a servo motor work together to allow the screen to rotate and follow the operator's movements when the operator needs to move within a certain range (such as avoiding pedestrians or picking up items). This allows the operator to interact smoothly with the device while moving, avoiding interruptions in conversations caused by the operator's movement, ensuring the continuity and smoothness of device use, and reducing restrictions on the operator when using the device.

[0011] In this invention, by incorporating a lens module and cooperating with an adjustment cylinder and servo motor, the intelligent interactive screen can automatically adapt to the user's height and movement by recognizing information through the lens module and adjusting via the adjustment cylinder and servo motor, eliminating the need for manual control and adjustment. This reduces the difficulty of operating the device, allowing the operator to automatically adapt and adjust simply by standing in front of the screen, further enhancing the intelligence of the device.

[0012] In this invention, by using a support rod and a counterweight, the smart interactive screen can be protected from accidental tipping by people when it is in a high-traffic area. The counterweight keeps the support rod vertically downward, providing good protection and reducing the risk of damage to the screen from a direct fall. It also reduces the risk of the screen injuring people nearby, making it particularly suitable for use in high-traffic areas with its automatic protection function.

[0013] In this invention, by using an adjusting block and a damping rod, the support rod can be stored between the fixed uprights through the adjusting block when it is not in use, without occupying extra space. The damping rod can play a good role in buffering and shock absorption when supporting, reducing the impact of the equipment tipping over. This makes the entire support mechanism have good storage and high protection effect when in use. Attached Figure Description

[0014] Figure 1 This is a schematic diagram of the structure of the intelligent dialogue interaction screen of the present invention; Figure 2 This is a schematic diagram of the structure of the regulating cylinder of the present invention; Figure 3 This is an exploded view of the structure of the intelligent dialogue interaction screen of the present invention; Figure 4 This is a schematic diagram of the structure of the upright pole of the present invention; Figure 5 This is a schematic diagram of the support rod of the present invention; Figure 6 This is a schematic diagram of the structure of the base of the present invention; Figure 7 This is a schematic diagram of the mounting plate of the present invention; Figure 8 This is a schematic diagram of the worm gear of the present invention.

[0015] In the diagram, the correspondence between the component names and the attached drawing numbers is as follows: 1. Intelligent dialogue interactive screen; 11. Button module; 12. Lens module; 13. Wiring module; 2. Adjusting cylinder; 21. Mounting plate; 22. Worm gear; 3. Fixed upright; 31. Limiting round rod; 4. Adjusting block; 41. Mounting round groove; 42. Support rod; 43. Counterweight block; 45. Damping rod; 46. Arc-shaped support leg; 5. Fixed base; 51. Fixing ring; 6. Servo motor; 61. Worm gear. Detailed Implementation

[0016] The embodiments of the present invention will be described in further detail below with reference to the accompanying drawings and examples. The following examples are for illustrative purposes only and should not be construed as limiting the scope of the invention.

[0017] Please see Figure 1 - Figure 8 This invention provides an intelligent dialogue intent recognition and multi-turn interaction optimization device, including an intelligent dialogue interaction screen 1. The intelligent dialogue interaction screen 1 is equipped with an adjustment mechanism to facilitate interactive dialogue, and a support mechanism to protect the intelligent dialogue interaction screen 1. The adjustment mechanism includes a lens module 12, an adjustment cylinder 2, and a servo motor 6. The support mechanism includes a fixed upright 3, an adjustment block 4, and a fixed base 5. The lens module 12 is fixedly installed at the upper end of the intelligent dialogue interaction screen 1, the adjustment cylinder 2 is located at the lower end of the intelligent dialogue interaction screen 1, the fixed upright 3 is fixedly installed at the upper end of the fixed base 5, the adjustment block 4 is located at the side end of the fixed upright 3, and the servo motor... The smart dialogue interaction screen 1 is fixedly installed on the side of the fixed base 5. The side of the smart dialogue interaction screen 1 is provided with a button module 11 and a wiring module 13 is fixedly installed at the end of the smart dialogue interaction screen 1. During daily use, the smart dialogue interaction screen 1 is connected to the power supply and network through the wiring module 13. Its internal central control device runs a dialogue intent recognition and multi-turn interaction program. When the user triggers the interaction through the button module 11 or wakes up the device by voice, the smart dialogue interaction screen 1 receives the user's voice information. The central control device performs intent recognition on the information, matches the corresponding interactive content and displays it on the screen. If the user has follow-up questions, the central control device will continue to process the user's information based on the multi-turn interaction logic to achieve a coherent dialogue interaction process. An installation plate 21 is fixedly installed on the upper end of the adjusting cylinder 2. The intelligent dialogue interactive screen 1 is fixedly installed on the upper end of the installation plate 21. A worm gear 22 is fixedly installed on the circumferential end of the lower section of the adjusting cylinder 2. When the operator needs the intelligent dialogue interactive screen 1, the operator can stand in front of the intelligent dialogue interactive screen 1 for 3 to 5 seconds. The lens module 12 at the upper end of the intelligent dialogue interactive screen 1 will recognize the user and collect the operator's height information. The information will be transmitted to the central control device. The central control device sends an adjustment command to the adjusting cylinder 2 based on the collected height data. After the adjusting cylinder 2 starts, it drives the installation plate 21 at its upper end to move up and down. The intelligent dialogue interactive screen 1 is fixedly installed on the upper end of the installation plate 21, so it will rise and fall synchronously with the installation plate 21 until it is adjusted to a height suitable for the operator's operation. There are four fixed uprights 3, arranged in pairs. Two pairs of fixed uprights 3 are fixedly installed at the front and rear ends of the fixed base 5, respectively. A limiting rod 31 is fixedly installed between each pair of fixed uprights 3. There are two adjusting blocks 4, each with a through-hole mounting groove 41 at its side end. Both adjusting blocks 4 are rotatably mounted on the circumferential end of the limiting rod 31 via the mounting groove 41. Support rods 42 are fixedly installed at the lower ends of both adjusting blocks 4. Counterweights 43 are fixedly installed at the lower ends of both support rods 42. Arc-shaped supports 46 are provided at the lower ends of both counterweights 43. Damping rods 45 are fixedly installed between the two arc-shaped supports 46 and the two counterweights 43. (The last sentence appears to be incomplete and possibly refers to a specific mechanism or feature.) In scenarios with large volumes, when the intelligent dialogue interaction screen 1 is accidentally touched and tends to tip over, the adjusting block 4, which is rotatably mounted on the limiting circular rod 31 between the fixed uprights 3 at the upper end of the fixed base 5 via the mounting circular groove 41, will rotate with the tilt of the device. The support rod 42 at the lower end of the adjusting block 4 will also rotate synchronously. Since a counterweight 43 is fixed at the lower end of the support rod 42, the counterweight 43 will remain vertically downward under the action of gravity. When the device tilts to a certain angle, the arc-shaped support leg 46 at the lower end of the counterweight 43 will contact the ground. At this time, the support rod 42 forms a support structure. At the same time, the damping rod 45 between the arc-shaped support leg 46 and the counterweight 43 will deform to buffer the impact force when the device tilts and reduce the collision force between the device and the ground. A fixing ring 51 is fixedly installed on the upper end of the fixed base 5. The adjusting cylinder 2 is rotatably installed inside the fixing ring 51. A worm gear 61 is fixedly installed on the output end of the servo motor 6. The worm gear 61 is rotatably installed on the inner side wall of the fixed base 5. The worm gear 61 meshes with the worm wheel 22. The servo motor 6, the adjusting cylinder 2, and the lens module 12 are all controlled by the central control device in the intelligent dialogue interactive screen 1. When the operator needs to move within a certain range (such as avoiding pedestrians or picking up objects), the lens module 12 will continuously identify the operator's position information and feed it back to the central control device. The central control device sends operation instructions to the servo motor 6. The output of the servo motor 6 drives the worm gear 61 to rotate. Since the worm gear 61 meshes with the worm wheel 22 at the lower circumferential end of the adjusting cylinder 2, and the adjusting cylinder 2 is rotatably mounted in the fixing ring 51 at the upper end of the fixed base 5, the worm wheel 22 will rotate with the worm gear 61, thereby driving the adjusting cylinder 2, the mounting plate 21, and the intelligent dialogue interactive screen 1 to rotate synchronously, so that the screen can follow the operator's angle adjustment. When the lens module 12 detects that the operator has left the recognition range, the central control device sends a reset command to the servo motor 6, and the servo motor 6 drives the worm gear 61 to rotate in the opposite direction, so that the intelligent dialogue interactive screen 1 rotates back to the initial angle.

[0018] Working principle: In the first step, during daily use, the intelligent dialogue interaction screen 1 is connected to power and network via the wiring module 13. Its internal central control device runs dialogue intent recognition and multi-turn interaction programs. When the user triggers interaction via the button module 11 or wakes up the device by voice, the intelligent dialogue interaction screen 1 receives the user's voice information. The central control device performs intent recognition on the information, matches the corresponding interaction content, and displays it on the screen. If the user has follow-up questions, the central control device will continue to process the user's information based on the multi-turn interaction logic to achieve a coherent dialogue interaction process.

[0019] The second step is that when the operator needs the intelligent dialogue interaction screen 1, the operator can stand in front of the intelligent dialogue interaction screen 1 for 3 to 5 seconds. The camera module 12 at the upper end of the intelligent dialogue interaction screen 1 will recognize the user and collect the operator's height information. The information will be transmitted to the central control device. The central control device will send an adjustment command to the adjustment cylinder 2 according to the collected height data. After the adjustment cylinder 2 is started, it will drive the mounting plate 21 at its upper end to move up and down. The intelligent dialogue interaction screen 1 is fixedly installed at the upper end of the mounting plate 21, so it will rise and fall synchronously with the mounting plate 21 until it is adjusted to a height suitable for the operator's operation. This application sets up a lens module 12 and an adjusting cylinder 2 to cooperate, so that the lens module 12 can identify the height of the operator, and the adjusting cylinder 2 can drive the intelligent dialogue interaction screen 1 to rise and fall, automatically adjusting to the height suitable for the operator, thereby improving the ease of operation for people of different heights, and making it convenient for children, adults, people with disabilities and other people of different heights to use.

[0020] Third, when the operator needs to move within a certain range (such as avoiding pedestrians or picking up items), the camera module 12 will continuously identify the operator's position information and feed it back to the central control device. The central control device sends an operation command to the servo motor 6. The output end of the servo motor 6 drives the worm gear 61 to rotate. Since the worm gear 61 meshes with the worm wheel 22 at the lower circumferential end of the adjusting cylinder 2, and the adjusting cylinder 2 is rotatably installed in the fixing ring 51 at the upper end of the fixed base 5, the worm wheel 22 will rotate with the worm gear 61, thereby driving the adjusting cylinder 2, the mounting plate 21, and the intelligent dialogue interactive screen 1 to rotate synchronously, so that the screen can follow the operator's angle adjustment. When the camera module 12 detects that the operator has left the recognition range, the central control device sends a reset command to the servo motor 6. The servo motor 6 drives the worm gear 61 to rotate in the opposite direction, so that the intelligent dialogue interactive screen 1 rotates back to the initial angle. This application sets up a camera module 12 and a servo motor 6 to work together. When the operator needs to move within a certain range (such as avoiding pedestrians, picking up items, etc.), the camera module 12 identifies the position and the servo motor 6 drives the screen to rotate to follow the position. This allows the operator to interact smoothly with the device while moving, avoiding interruptions in dialogue when the person moves, ensuring the continuity and smoothness of device use, and reducing the restrictions on the operator when using the device. This application incorporates a lens module 12, an adjusting cylinder 2, and a servo motor 6. This allows the intelligent interactive screen 1 to automatically adapt to the user's height and movement by recognizing information through the lens module 12 and adjusting via the adjusting cylinder 2 and servo motor 6. This eliminates the need for manual control and adjustment, reducing the difficulty of operating the device. The operator can automatically adapt and adjust the screen by simply standing in front of it, further enhancing the intelligence of the device.

[0021] Fourthly, in scenarios with high foot traffic, when the intelligent interactive screen 1 is accidentally touched and begins to tip over, the adjusting block 4, which is rotatably mounted on the limiting rod 31 between the fixed uprights 3 at the upper end of the fixed base 5 via the mounting groove 41, will rotate with the tilt of the device. The support rod 42 at the lower end of the adjusting block 4 will also rotate synchronously. Since a counterweight 43 is fixed at the lower end of the support rod 42, the counterweight 43 will remain vertically downward under the action of gravity. When the device tilts to a certain angle, the arc-shaped support leg 46 at the lower end of the counterweight 43 will contact the ground, at which point the support rod 42 forms a support structure. At the same time, the damping rod 45 between the arc-shaped support leg 46 and the counterweight 43 will deform, buffering the impact force when the device tilts and reducing the collision force between the device and the ground. This application uses a support rod 42 and a counterweight 43 to support the smart dialogue interactive screen 1 in a high-traffic environment. In such situations, the screen may be accidentally touched and tipped over. The counterweight 43 keeps the support rod 42 in a vertically downward position, providing good protection and reducing the risk of damage to the screen 1 from a direct fall. It also reduces the risk of the screen 1 injuring people nearby. This feature is particularly suitable for use in high-traffic environments, providing excellent automatic protection. This application incorporates an adjusting block 4 and a damping rod 45. When the support rod 42 is not in use, it can be stored between the fixed uprights 3 via the adjusting block 4, without occupying extra space. The damping rod 45 provides good cushioning and shock absorption during support, reducing the impact of equipment tipping over. This results in the entire support mechanism having good storage capacity and high protection effect during use.

[0022] The embodiments of the present invention are given for illustrative and descriptive purposes only, and are not intended to be exhaustive or to limit the invention to the forms disclosed. Many modifications and variations will be apparent to those skilled in the art. The embodiments were chosen and described to better illustrate the principles and practical application of the invention, and to enable those skilled in the art to understand the invention and design various embodiments with various modifications suitable for a particular purpose.

Claims

1. A device for intelligent dialogue intent recognition and multi-turn interaction optimization, comprising an intelligent dialogue interaction screen (1), characterized in that: The intelligent dialogue interactive screen (1) is provided with an adjustment mechanism to facilitate interactive dialogue, and the intelligent dialogue interactive screen (1) is provided with a support mechanism to facilitate protection of the intelligent dialogue interactive screen (1). The adjustment mechanism includes a lens module (12), an adjustment cylinder (2), and a servo motor (6). The support mechanism includes a fixed pole (3), an adjustment block (4), and a fixed base (5). The lens module (12) is fixedly installed at the upper end of the smart dialogue interactive screen (1). The adjustment cylinder (2) is located at the lower end of the smart dialogue interactive screen (1). The fixed pole (3) is fixedly installed at the upper end of the fixed base (5). The adjustment block (4) is located at the side end of the fixed pole (3). The servo motor (6) is fixedly installed at the side end of the fixed base (5).

2. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 1, characterized in that, The side end of the intelligent dialogue interactive screen (1) is provided with a button module (11), and the end of the intelligent dialogue interactive screen (1) is fixedly installed with a wiring module (13).

3. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 2, characterized in that, The upper end of the regulating cylinder (2) is fixedly mounted with an installation plate (21), the intelligent dialogue interactive screen (1) is fixedly mounted on the upper end of the installation plate (21), and the circumferential end of the lower section of the regulating cylinder (2) is fixedly mounted with a worm gear (22).

4. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 3, characterized in that, The number of fixed poles (3) is four, and the fixed poles (3) are in groups of two. The two groups of fixed poles (3) are respectively fixedly installed at the front and rear ends of the fixed base (5).

5. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 4, characterized in that, Each set of fixed uprights (3) is fixedly installed with a limiting round rod (31), and there are two adjusting blocks (4). The side ends of the two adjusting blocks (4) are provided with mounting round grooves (41).

6. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 5, characterized in that, Both adjustment blocks (4) are rotatably mounted on the circumferential end of the limiting rod (31) through the mounting groove (41), and the lower ends of the two adjustment blocks (4) are fixedly mounted with support rods (42).

7. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 6, characterized in that, The lower ends of the two support rods (42) are fixedly equipped with counterweights (43), and the lower ends of the two counterweights (43) are provided with arc-shaped legs (46). Damping rods (45) are fixedly installed between the two arc-shaped legs (46) and the two counterweights (43).

8. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 7, characterized in that, A fixing ring (51) is fixedly installed at the upper end of the fixed base (5), and the adjusting cylinder (2) is rotatably installed inside the fixing ring (51).

9. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 8, characterized in that, The output end of the servo motor (6) is fixedly mounted with a worm gear (61), which is rotatably mounted through the inner wall of the fixed base (5).

10. The intelligent dialogue intent recognition and multi-turn interaction optimization device as described in claim 9, characterized in that, The worm (61) and worm wheel (22) mesh with each other, and the servo motor (6), adjusting cylinder (2) and lens module (12) are all controlled by the central control device in the intelligent dialogue interactive screen (1).

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