Support system and support method

Abstract

The support system is provided with: a location specifying unit configured to specify the location of a person who needs to be cared; a region specifying unit configured to specify an influence region in which a movement line of the person needing to be caregived and a movement line of an approaching object approaching the person needing to be caregived may intersect; and a notification unit configured to output a care request to an output unit present in the influence area.

Description

This application is a divisional application of Chinese application filed on February 27, 2019, with application number 201980014758.1 and entitled "Support System and Support Method". Technical Field

[0001] This disclosure relates to support systems and methods for supporting users who require care or assistance. Background Technology

[0002] Research has been conducted on technologies for supporting people with disabilities and other individuals requiring care (e.g., see Patent Documents 1 and 2). In the technology described in Patent Document 1, a communication terminal requests route information including tram stop information, displays the route information, and sends alighting station information selected based on the stop information. The tram-side management terminal sends the route information and the generated alighting information. The station-side management terminal displays the alighting information and sends acceptance information to the communication terminal.

[0003] In the technology described in Patent Document 2, a non-contact IC media detection and reading device is installed at the entrances, exits, and waiting areas of public mobile vehicles such as railways and buses, and the information of socially vulnerable persons holding non-contact media is reported wirelessly or wiredly to passengers inside and outside the vehicle and to the operation managers. Existing technical documents Patent documents

[0004] Patent Document 1: Japanese Patent Application Publication No. 2010-86098 Patent Document 2: Japanese Patent Application Publication No. 2016-99993 Summary of the Invention The problem that the invention aims to solve

[0005] By using the technology described in Patent Documents 1 and 2, it is possible to notify the person in need of care of their situation. However, this requires the person in need of care to perform pre-arranged actions such as selecting a stop and reading a non-contact medium. This places a heavy operational burden on the person in need of care, hindering efficient support. Furthermore, if information related to the person in need of care cannot be output from an appropriate location corresponding to their location, accurate care or support cannot be provided. Methods for solving problems

[0006] According to one aspect of this disclosure, the support system includes: a location determination unit configured to determine the location of a person in need of care; a region determination unit configured to determine an area of ​​influence in which the movement path of the person in need of care may intersect with the movement path of an object near the person in need of care; and a notification unit configured to output a care request to an output unit existing in the area of ​​influence.

[0007] According to one aspect of this disclosure, a method is provided to support collaboration for a user requiring care using a support system comprising a location determination unit, a region determination unit, and a notification unit. The method includes: the location determination unit determining the location of the person requiring care; the region determination unit determining an area of ​​influence where the movement path of the person requiring care may intersect with the movement path of an object near the person requiring care; and the notification unit outputting a care request to an output unit existing within the area of ​​influence.

[0008] According to one aspect of this disclosure, the support system includes a circuit configured to perform the following functions: determining the location of the person in need of care; determining the area of ​​influence where the movement path of the person in need of care may intersect with the movement path of an object near the person in need of care; and outputting a care request to an output unit existing in the area of ​​influence. Attached Figure Description

[0009] Figure 1 This is a schematic diagram of one implementation method. Figure 2 This is an explanatory diagram illustrating the processing steps of one implementation method. Figure 3 This is an illustration of a support process that needs to be performed when a caregiver is moving within the station, as described in one embodiment. Figure 4 This is an illustration of a support process that needs to be performed while a caregiver is waiting at a platform, as described in one embodiment. Figure 5 This is an illustration of a support procedure that needs to be performed when a caregiver is traveling on a train, as described in one embodiment. Figure 6 This is an illustration of another embodiment of a support procedure that needs to be performed while a caregiver is moving to the departure floor of an elevator. Figure 7 This is an illustration of another embodiment of a support procedure that needs to be performed while a caregiver is waiting for an elevator. Figure 8 This is an illustration of another embodiment of support procedures that need to be performed when a caregiver is moving using an elevator. Figure 9 This is an illustration of another embodiment of a support process performed to support caregivers on the road. Detailed Implementation

[0010] The following uses Figures 1-5 One implementation of the specific support system and support method will be described. like Figure 1As shown, in this embodiment, a support system 20 is used to support the person in need of care, P1 (the user). For example, the person in need of care, P1 includes people who are physically inconvenient due to disability, old age, or injury, pregnant women, stroller users, or people with young children, foreigners, and other socially or environmentally vulnerable people who need support, but is not limited to these. Furthermore, for example, the support system 20 sends a care request to an object nearby for the person in need of care, P1. Here, the object nearby will be described. (1) The object nearby may be stationary. For example, the object nearby may be moving towards the person in need of care, either the person in need of care or the moving vehicle the person in need of care is in motion. (2) The person in need of care may be stationary. The object nearby may be moving towards the person in need of care. (3) The object nearby may be moving towards the person in need of care, whether the person in need of care or the moving vehicle the person in need of care is in motion.

[0011] The support system 20 is a computer that issues care requests based on the location of the caregiver P1. In this embodiment, although it is assumed that the support system 20 is implemented by a server computer, the hardware configuration is not limited thereto. For example, it can be partially or entirely implemented using a portable terminal held by the caregiver P1, or a portable terminal or output device connected to a means of outputting or notifying care requests. In this support system 20, a sensor 10 and an output unit 15 are connected via a network.

[0012] Sensor 10 detects the location of the person in need of care, P1. Sensor 10 is sometimes a surveillance camera installed in a facility such as a station. In this case, the presence or location of the person in need of care, P1, is determined using images captured by the surveillance camera. Alternatively, the presence or location of the person in need of care, P1, can also be determined using GPS (Global Positioning System), beacon, or location information obtained by detecting geomagnetism, etc., from a portable terminal held by the person in need of care, P1. That is, the presence and location of the person in need of care, P1, can be determined based on location information obtained from the portable terminal.

[0013] Output unit 15 outputs various messages. Output unit 15 may include, for example, a portable terminal held by someone in the vicinity of the caregiver P1. Additionally, output unit 15 may include a display installed within the facility that shows various information. This output unit 15 communicates the acquired information through light, text display, vibration, sound, etc.

[0014] The support system 20 includes a location determination unit 21, a region determination unit 22, and a notification unit 23. The location determination unit 21, region determination unit 22, and notification unit 23 can be configured as a circuit comprising 1) one or more processors operating according to a computer program (software), 2) one or more dedicated hardware circuits such as application-specific integrated circuits (ASICs) performing at least a portion of various processes, or 3) a combination thereof. The processor includes a CPU and memories such as RAM and ROM, which store program code or instructions configured to cause the CPU to perform processes. Memory, i.e., computer-readable media, includes all usable media accessible by a general-purpose or special-purpose computer.

[0015] Location determination unit 21 performs a process to determine the location of the person in need of care, P1. This location determination uses information obtained from sensor 10. The area determination unit 22 performs a process of determining the area of ​​influence a1 based on the location and movement of the caregiver P1. Here, the area of ​​influence a1 is the region where the movement path of the caregiver P1 may intersect with the movement paths of nearby objects such as people or vehicles. This includes situations where a moving nearby object approaches a stationary caregiver P1, and situations where a moving caregiver P1 approaches a stationary nearby object. Furthermore, as mentioned above, there are also situations where both the caregiver P1 and the nearby object are moving and approaching each other. Additionally, there are situations where the caregiver P1 needs to move on its own, and situations where the vehicle the caregiver P1 is riding in needs to move. The area determination unit 22 determines the area of ​​influence a1 by determining the movement path of the caregiver P1 and / or the areas that may contain the movement paths of nearby objects.

[0016] The location and movement of nearby objects can be determined using sensor 10 as described above. At this time, location information can also be obtained using images from surveillance cameras installed within the facility, location detection devices such as beacons, or location information from portable terminals held by people around the caregiver P1. Furthermore, the location and movement of mobile vehicles (vehicles such as trains or buses) moving according to a predetermined schedule can be determined based on the schedule, as will be described later.

[0017] The notification unit 23 performs the process of determining the output unit 15 located in the affected area a1 and outputting information related to the caregiver P1 to that output unit 15. Therefore, the output unit information used to determine the output unit 15 for each area is recorded in the information storage unit of the support system 20. This information storage unit may, for example, record information related to a display and speaker configured in the predetermined area, and a portable terminal located in the predetermined area.

[0018] (Summary of the processing steps performed by support system 20) Next, use Figure 2 A summary of the processing steps of the support system 20 is provided. First, the location determination unit 21 of the support system 20 performs the detection process of the person in need of care (step S1-1). Specifically, the location determination unit 21 uses the sensor 10 to determine the location and movement of the person in need of care, P1.

[0019] Next, the area determination unit 22 of the support system 20 performs the process of determining the area of ​​influence (steps S1-2). Specifically, the area determination unit 22 predicts the movement path of the person in need of care P1 based on the determined location and movement situation (e.g., direction of movement) of the person in need of care P1. Furthermore, the area determination unit 22 determines the area of ​​standard width in this movement path as the area of ​​influence a1.

[0020] Next, the notification unit 23 of the support system 20 performs the process of determining the output unit related to the affected area (steps S1-3). Specifically, the notification unit 23 uses the output unit information to determine the output unit 15 within the affected area a1. In addition, the notification unit 23 uses the sensor 10 to determine the output unit 15 that is close to the affected area a1 and may enter the affected area a1 in the future.

[0021] Next, the notification unit 23 of the support system 20 performs message output processing (steps S1-4). Specifically, the notification unit 23 sends a care request for the caregiver P1 to the determined output unit 15.

[0022] (One embodiment of the processing steps performed when caregiver P1 uses the railway) Next, use Figures 3-5 The following describes the processing steps performed when a caregiver P1 uses a railway (public transportation) according to one embodiment. Here, it is assumed that the caregiver P1 uses the train from the boarding station.

[0023] like Figure 3 As shown, sensor 10 can be a surveillance camera 31 installed within the station area. Additionally, platform railings 50 are installed at each station platform. A display 52 for outputting messages is installed near the platform screen doors 51 of these platform railings 50. At this time, the information storage unit of the support system 20 stores site map information containing information related to the camera's field of view and the location of the platform screen doors 51. Furthermore, train timetable information is recorded in this information storage unit. Trains arriving at each station can be determined based on this timetable information.

[0024] In addition, displays 56 that output various information are installed near each door of the train 55. Furthermore, regarding the users of the station, let's assume they are currently holding a portable terminal 16. Also, from now on, the person who gets closer to the person in need of care P1 will be referred to as the "closer".

[0025] In addition, a communication device 32 is installed within the station. This communication device 32 sends messages to portable terminals 16 in a predetermined area or to specific portable terminals 16. As a communication method, beacon technology that enables communication via a point-to-point network can be used, for example.

[0026] In this embodiment, the portable terminal 16, the display 52, and the display 56 are equivalent to the output unit 15. (Support procedures to be performed when caregiver P1 moves within the station) use Figure 2 and Figure 3 The document describes the support procedures to be performed when caregiver P1 moves within the station.

[0027] like Figure 2 As shown, firstly, the location determination unit 21 of the support system 20 performs a detection process for the person in need of care (step S1-1). Specifically, the location determination unit 21 acquires photographic images from the monitoring camera 31. Furthermore, the location determination unit 21 determines the location and movement of the person in need of care P1 through image recognition of the photographic images.

[0028] Next, the area determination unit 22 of the support system 20 performs the area of ​​influence determination process (steps S1-2). Specifically, the area determination unit 22 uses photographic images to predict the movement path of the person in need of care, P1, based on their location and direction of movement. Furthermore, the area determination unit 22 determines the area of ​​influence a2 based on the predicted movement path. For example, if it is determined that the person in need of care, P1, is moving towards the platform screen door 51 installed on the platform, the area extending to the platform screen door 51 is determined as the area of ​​influence a2.

[0029] Next, the notification unit 23 of the support system 20 performs the determination process of the output unit related to the affected area (steps S1-3). Specifically, the notification unit 23 determines the output unit 15 related to the affected area a1. For example, the notification unit 23 uses on-site map information to determine the display 52 located near the platform screen door 51 in the affected area a1. In addition, the notification unit 23 determines the portable terminal 16 of the person P11 who is near the platform screen door 51 as the output unit 15. In addition, the notification unit 23 determines the portable terminal 16 of the person P12 who is near the affected area a1 as the output unit 15. More specifically, the notification unit 23 determines the portable terminal 16 of the person P12 who may enter the affected area a1 based on the moving speed of the person P12.

[0030] Next, the notification unit 23 of the support system 20 performs message output processing (steps S1-4). Specifically, the notification unit 23 sends a care request to the determined output unit 15 (specifically, the display 52 or the portable terminal 16) for the person in need of care, P1.

[0031] (Support procedures to be performed while caregiver P1 is waiting on the platform) use Figure 4 This section explains the support procedures to be performed on caregiver P1 while they are waiting on the platform.

[0032] Here, the location determination unit 21 of the support system 20 performs the detection process for the person in need of care (step S1-1). Specifically, the location determination unit 21 determines the location and movement of the person in need of care P1 by image recognition of the captured images from the monitoring camera 31 (waiting).

[0033] Next, the area determination unit 22 of the support system 20 performs the area of ​​influence determination process (steps S1-2). Specifically, the area determination unit 22 uses photographic images to determine the area of ​​influence a3 based on the location of the waiting caregiver P1. Here, the vicinity of the platform screen doors 51 where caregiver P1 is waiting is determined as area of ​​influence a3. In addition, the area determination unit 22 uses the train schedule recorded in the information storage unit to determine the train 55 arriving at the station. Furthermore, the area determination unit 22 determines the vicinity of the door of the train 55 corresponding to the platform screen doors 51 where caregiver P1 is waiting as area of ​​influence a4.

[0034] Next, the notification unit 23 of the support system 20 performs the process of determining the output unit related to the affected area (steps S1-3). Specifically, the notification unit 23 determines the output unit 15 related to the affected areas a3 and a4. For example, the notification unit 23 uses the photographic images from the surveillance camera 31 and the communication device 32 to determine the person P13 who is near the affected area a3, and determines the portable terminal 16 of that person P13 as the output unit 15. In addition, the notification unit 23 determines the display 56 near the door of the vehicle in the affected area a4 as the output unit 15.

[0035] Next, the notification unit 23 of the support system 20 performs message output processing (steps S1-4). Specifically, the notification unit 23 sends a care request to the determined output unit 15 (specifically, the portable terminal 16 or the display 56) for the person in need of care, P1.

[0036] (Support procedures to be performed while caregiver P1 is moving across the train) use Figure 5 The document explains the support procedures performed when a person in need of care, P1, is waiting on the platform and boarding a train and moving.

[0037] Here, the location determination unit 21 of the support system 20 performs the detection process for the person in need of care (step S1-1). Specifically, the location determination unit 21 determines the position of the train door of the train in need of care P1 by image recognition of the captured image from the surveillance camera 31 at the station. Alternatively, the position of the door can also be determined by detecting the portable terminal held by the person in need of care P1 using a beacon located at the door position. Furthermore, the position of the person in need of care P1 moves along with the train's movement.

[0038] Next, the area determination unit 22 of the support system 20 performs the area determination process (steps S1-2). Specifically, the area determination unit 22 determines the vicinity of the door position of the train carrying the person requiring care P1 as the area of ​​influence a5. In addition, the area determination unit 22 uses the train schedule recorded in the information storage unit to determine the next stop of the train carrying the person requiring care P1. Furthermore, within the determined stop, the area determination unit 22 determines the vicinity of the platform screen door 51 corresponding to the door position of the train carrying the person requiring care P1 as the area of ​​influence a6.

[0039] Next, the notification unit 23 of the support system 20 performs the determination process of the output unit related to the affected area (steps S1-3). Specifically, the notification unit 23 determines the display 56 near the door near the affected area a5 as the output unit 15. In addition, the notification unit 23 determines the display 52 near the platform screen door 51 of the parking station, which is located near the affected area a6, as the output unit 15.

[0040] In addition, the notification unit 23 uses the communication device 32 to detect the portable terminal 16 of a person near the affected area a6 and identify it as the output unit 15. In addition, the notification unit 23 uses the photographic images from the surveillance camera 31 and the communication device 32 to identify the person P14 who is close to the area of ​​influence a6 and the person P15 who is close to the area of ​​influence a6, and identifies the portable terminal 16 of the person P15 as the output unit 15.

[0041] Next, the notification unit 23 of the support system 20 performs message output processing (steps S1-4). Specifically, the notification unit 23 sends a care request to the caregiver P1 to the determined output unit 15 (specifically, the displays 52, 56, and the portable terminal 16).

[0042] According to this embodiment, the following effects can be obtained. (1) The support system 20 performs the detection process for those in need of care (step S1-1) and the determination process for the affected area (step S1-2). As a result, it is possible to determine the areas in need of care and support based on the location and mobility of the caregivers.

[0043] (2) The support system 20 performs the determination process of the output unit related to the affected area (steps S1-3) and the output process of the message (steps S1-4). As a result, messages can be output to the area where care and support are needed for the caregiver P1.

[0044] (3) Output messages to people within the affected area and to portable terminals 16 of nearby persons P11, P12, P13, and P15. This enables the holder of the portable terminal 16 to make a request for assistance.

[0045] (4) Output a message to the display 52 in the station area. This allows for the request for assistance to people who do not have a portable terminal. (5) In the support process performed while the person in need of care, P1, is waiting on the platform, the train schedule is used to determine the train closest to the station where the person in need of care, P1, is located, and a message is output to the display 56 inside the train. Thus, it is possible to make a care request to the passengers of the train for the person in need of care, P1, at the station where he / she is staying.

[0046] (6) In the support process performed while the person in need of care, P1, is moving by train, the train schedule is used to determine the stop of the train that the person in need of care, P1, is traveling on, and a message is output to the display 52 located near the person in need of care, when the train arrives at the stop. Thus, it is possible to make a care request for the person in need of care, P1, who is traveling on the train, to people who are waiting for the train at the stop.

[0047] This embodiment can be implemented by modifying it as described below. This embodiment and the following modifications can be combined with each other to implement them without technical inconsistencies. In the above embodiments, an example of support processing performed when the caregiver P1 is using a train as a means of transportation has been described. Support processing can also be performed outside of the time when the caregiver P1 is using a train. For example, the means of transportation could be an elevator in a building.

[0048] use Figures 6-8 An embodiment in which the moving body is an elevator will be described. use Figure 6 This describes the situation regarding support provided to the person in need of care, P1, at the elevator departure floor. Surveillance cameras 42 are installed on each floor of the building. Additionally, a surveillance camera 43 is installed inside the elevator car 60. Furthermore, a communication device 32 installed within the building is used to identify the person in need of care, P1, and those nearby, or messages can be output to a portable terminal 16. A display 61 is installed near the doors of the elevator car 60. Additionally, a display 63 is installed near the landing door 62 at the departure floor.

[0049] At this time, while the person in need of care, P1, is moving on the departure floor, the location determination unit 21 of the support system 20 detects the person in need of care, P1, through the monitoring camera 42 on the floor. Furthermore, the area determination unit 22 of the support system 20 determines the movement path of the person in need of care P1 based on the photographic images of the monitoring camera 42, and determines the area of ​​influence a11 based on the movement path.

[0050] Next, the notification unit 23 of the support system 20 identifies the portable terminal 16 containing the proximity P21 and the proximity P22 that is about to approach within the determined influence area a11 as the output unit 15. Next, the notification unit 23 sends a care request to the determined output unit 15 for the person in need of care, P1.

[0051] use Figure 7 The situation of person P1 who needs care is waiting for the elevator at floor 62 is explained. The location determination unit 21 of the support system 20 detects the person in need of care, P1, using the surveillance camera 42 on the floor. The area determination unit 22 determines the vicinity of the door 62 on that floor as the area of ​​influence a12. In addition, the area determination unit 22 obtains information about the elevator car 60 stopped at the departure floor from the elevator control device and also determines the interior of the car 60 as the area of ​​influence a13.

[0052] Furthermore, the notification unit 23 of the support system 20 identifies the portable terminal 16 of the approaching party P21 and the approaching party P23 within the determined influence area a12 as the output unit 15. In addition, the notification unit 23 identifies the portable terminal 16 of the approaching party P24 within the influence area a13 of the car 60 stopped at the departure floor as the output unit 15.

[0053] Next, the notification unit 23 of the support system 20 sends a care request to the determined output unit 15 for the person in need of care, P1. Next, use Figure 8 The situation inside elevator car 60 where the person requiring care, P1, is located is described.

[0054] The location determination unit 21 of the support system 20 uses the monitoring camera 42 inside the car 60 to detect the person in need of care, P1. Next, the area determination unit 22 of the support system 20 obtains information related to the next floor the car 60 will stop at from the elevator management system. Furthermore, the area determination unit 22 determines the vicinity of the landing door 62 of that floor as the influence area a14.

[0055] Next, the notification unit 23 of the support system 20 identifies the display 63 near the affected area a14 as the output unit 15. At this time, the portable terminal 16 of the neighboring device P25 in the affected area a14 can also be identified as the output unit 15.

[0056] Furthermore, the notification unit 23 of the support system 20 sends a care request to the identified output unit 15 for the person in need of care, P1. In the above embodiments, an example of support processing performed to support a caregiver P1 residing within a facility of a vehicle has been described. The support processing is not limited to supporting only caregivers P1 residing within a facility. For example, support processing may also be performed to support caregivers P1 residing outside a facility.

[0057] use Figure 9 This describes the situation where support is provided to a person in need of care, P1, on the street. At this time, the location determination unit 21 of the support system 20 uses street surveillance cameras and the portable terminal of the person in need of care, P1, to detect the location of P1.

[0058] Next, the area determination unit 22 of the support system 20 determines the area of ​​influence a20 according to the movement path of the caregiver P1. Furthermore, the notification unit 23 of the support system 20 identifies portable terminals 16 of nearby individuals P31 and P32 whose movement paths may overlap or intersect with the affected area a20.

[0059] Furthermore, the notification unit 23 identifies vehicles 70 whose routes may overlap or intersect with or intersect the affected area a20 based on the vehicle 70's speed. This identification of vehicles 70 can be achieved using surveillance cameras 45 installed on the street. Alternatively, location information can be obtained from the vehicle's onboard device. The notification unit 23 then identifies the vehicle's onboard device and signal devices 75 near the affected area a20 as the output unit 15.

[0060] Furthermore, the notification unit 23 sends a care request to the designated output unit 15 for the person in need of care, P1. Here, when the signal device 75 near the affected area a20 is designated as the output unit 15, a signal operation to stop the vehicle 70 can also be performed.

[0061] In the above embodiment, the notification unit 23 of the support system 20 performs message output processing (steps S1-4). Here, the message to be output can also be changed according to the surrounding circumstances of the caregiver P1. At this time, the support system 20 connects to an information server that transmits various types of information. Furthermore, the information storage unit of the support system 20 records the messages output according to the circumstances.

[0062] Furthermore, the support system 20 obtains situational information (surrounding conditions) about the region where the person requiring care, P1, is located from the information server. This situational information may include, for example, event information, congestion information, disaster information, or accident information about the region or nearby areas. The support system 20 then determines the message to be output based on this situational information. Thus, for example, during a disaster or congestion, the support system 20 can output a more proactive care request to the output unit 15.

[0063] In the above embodiment, the area determination unit 22 of the support system 20 performs the process of determining the area of ​​influence (steps S1-2). Here, the area of ​​influence is predicted based on the movement path of the caregiver P1. The method for determining the area of ​​influence is not limited to using a predicted movement path. For example, the movement path can also be determined using information input by the caregiver P1. Here, the support system 20 obtains the destination input to the caregiver P1's portable terminal, etc., and uses a schedule to determine the mobile vehicle (e.g., a train or bus) that the caregiver P1 can use to reach the destination. Furthermore, the area of ​​influence can be changed between the mobile vehicle that the caregiver P1 should take and the mobile vehicle that is not taken, or the message output to the output unit of the area of ​​influence can be changed. In addition, the support system 20 determines the drop-off location (e.g., a station or stop) corresponding to the destination, and the area of ​​influence can be changed between the parking-only location of the mobile vehicle and the drop-off location of the caregiver, or the message output to the output unit of the area of ​​influence can be changed.

[0064] Furthermore, the support system 20 can also predict movement routes based on the movement history of each caregiver P1. At this time, movement history information for each caregiver P1 is stored in the information storage unit of the support system 20. Moreover, when detecting caregivers, each caregiver P1 is identified, and their daily movement routes can be calculated based on their movement history information.

[0065] Additionally, it is possible to store intersection information representing the movement of the person in need of care, P1, and the movement of nearby objects, and use machine learning to predict the area of ​​influence. In the above embodiment, the support system 20 includes a location determination unit 21, a region determination unit 22, and a notification unit 23. The hardware configuration of the support system 20 is not limited to a single unit. For example, each functional part may be distributed into multiple devices.

Claims

1. A support system comprising: The location determination department is configured to determine the location of the person in need of care; The area determination unit is configured to determine the influence area where the movement path of the person requiring care may intersect with the movement path of an object close to the person requiring care, and the determination of the influence area includes: Determine whether the person requiring care is moving toward a platform screen door located on the platform by moving within the station area; And when it is determined that the person in need of care is facing the platform screen door, the area extending from the location of the person in need of care to the platform screen door is defined as the area of ​​influence; as well as The notification unit is configured to output a care request to the output unit existing in the affected area. The affected area is determined based on the movement path of the person requiring care.

2. The support system according to claim 1, wherein, The output unit includes a display located near the platform screen door within the affected area.

3. The support system according to claim 1 or 2, wherein, The output unit includes a portable terminal for a person near the area of ​​influence.

4. The support system according to any one of claims 1 to 3, wherein, Composed of, Determine the location of the person in need of care in the mobile vehicle to which the person in need of care should travel; as well as The affected area is determined based on the passenger's location.

5. The support system according to any one of claims 1 to 4, wherein, Composed of, Determine the location of the person requiring care while waiting for movement, i.e., the waiting location; and Based on the waiting location, determine the affected area. The area of ​​influence determined based on the waiting position includes the region within the moving body.

6. The support system according to any one of claims 1 to 5, wherein, The output unit includes a portable terminal for a person near the platform screen door located within the area of ​​influence.

7. The support system according to any one of claims 1 to 6, wherein, The configuration involves determining the location of the person requiring care within the moving vehicle in which the person requiring care is currently traveling. The affected area includes the location corresponding to the boarding position when the moving body stops. A further configuration is made to output the care request of the person in need of care to an output unit related to the location corresponding to the vehicle's seating position.

8. The support system according to any one of claims 1 to 7, wherein, Composed of, Obtain the caregiver information of the person requiring care; and Output a care request based on the circumstances of the person requiring care.

9. The support system according to claim 8, wherein, The circumstances of the person in need of care include the surrounding circumstances of the person in need of care.

10. The support system according to claim 8 or 9, wherein, It also has an information storage department. Furthermore, the notification unit is configured to output a message based on the situation of the person requiring care.

11. A support method, using a support system having a location determination unit, a region determination unit, and a notification unit to support collaboration for users requiring care, the support method comprising: The location determination unit determines the location of the person in need of care; The area determination unit determines the area of ​​influence where the movement path of the person requiring care may intersect with the movement path of an object close to the person requiring care. Determining the area of ​​influence includes: Determine whether the person requiring care is moving toward a platform screen door located on the platform by moving within the station area; And when it is determined that the person in need of care is facing the platform screen door, the area extending from the location of the person in need of care to the platform screen door is defined as the area of ​​influence; as well as The notification unit indicates a request for attention to the output unit present in the affected area. The affected area is determined based on the movement path of the person requiring care.

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