Business processing method and device, computer equipment, readable storage medium and program product

Abstract

The invention relates to a business data processing method and device, computer equipment, a computer readable storage medium and a computer program product. The method comprises the following steps: acquiring voice data of a user, and converting the voice data into semantic information; on the basis of the semantic information, determining a service type needing to be processed by the user, and displaying duration, materials and a processing flow required for processing the service; on the basis of the duration, the material and the processing flow of the user, under the condition that the user confirms that the service is continuously processed and the material is complete, collecting related information of the user, and performing form pre-filling according to the related information to obtain a pre-filled form; and processing the business based on the processing flow and the form. By adopting the method, the business data processing efficiency can be improved, and the labor cost consumption is reduced.

Description

Technical Field

[0001] This application relates to the field of intelligent self-service equipment technology, and in particular to a business processing method, apparatus, computer equipment, computer-readable storage medium, and computer program product. Background Technology

[0002] As bank branches continue to undergo intelligent transformation, traditional teller services are gradually migrating to intelligent self-service equipment. Various lobby-style "intelligent teller machines" (STMs) that integrate functions such as cash deposit and withdrawal, document recognition, identity verification, and receipt printing have been deployed nationwide.

[0003] In related technologies, during the business transactions at branch offices, some business operations and input processes rely heavily on manual guidance from branch staff. This involves inputting, recognizing, and verifying the materials and information that customers need to provide and fill out according to the business process, resulting in significant labor costs. Summary of the Invention

[0004] Therefore, it is necessary to provide a business processing method, apparatus, computer equipment, computer-readable storage medium, and computer program product that can improve business processing efficiency in response to the above-mentioned technical problems.

[0005] Firstly, this application provides a business processing method, including:

[0006] Collect user's voice data and convert the voice data into semantic information;

[0007] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0008] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0009] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0010] In one embodiment, the method further includes:

[0011] The system monitors the business processing in real time and automatically issues warnings and suspends business processing for users when it detects management issues or abnormal interruptions in a user's account.

[0012] In one embodiment, before determining the type of service the user needs to process based on the semantic information, the process includes:

[0013] Detect the status of the terminal's system applications, hardware operation, and operating system;

[0014] Under the condition that the system applications, hardware operation, and operating system are all in normal condition, determine the type of business that the user needs to process;

[0015] If at least one state in the system application, hardware operation, or operating system is abnormal, an automatic warning will be issued according to a preset priority.

[0016] In one embodiment, detecting the state of the system application on the terminal includes:

[0017] The status of system applications in the terminal is collected, and the service corresponding to the status is compared with the preset service type. If it is determined that there is no service corresponding to the status in the preset service type, the service processing flow is exited and a voice broadcast is performed.

[0018] In one embodiment, detecting the hardware operating status of the terminal includes:

[0019] The system detects the operating status of the terminal's hardware modules. If a hardware fault is detected and cannot be recovered by resetting, a repair work order is generated and an automatic warning is issued.

[0020] In one embodiment, detecting the state of the terminal's operating system includes:

[0021] Obtain the operating system's default security patches;

[0022] The system compares the preset security patch with the current security patch of the operating system, and automatically issues a warning if a security patch is missing or the security patch version is different from the preset security patch version.

[0023] Secondly, this application also provides a business processing apparatus, comprising:

[0024] The conversion module is used to collect the user's voice data and convert the voice data into semantic information;

[0025] The determination module is used to determine the type of business that the user needs to process based on the semantic information, and to display the processing time, materials, and processing flow required for the business.

[0026] The pre-filling module is used to collect relevant information from the user when the user confirms to continue processing the business based on the duration, materials, and processing flow, and the materials are complete, and to pre-fill the form based on the relevant information to obtain a pre-filled form;

[0027] The processing module is used to process business based on the processing flow and the form.

[0028] Thirdly, this application also provides a computer device, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to perform the following steps:

[0029] Collect user's voice data and convert the voice data into semantic information;

[0030] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0031] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0032] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0033] Fourthly, this application also provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, performs the following steps:

[0034] Collect user's voice data and convert the voice data into semantic information;

[0035] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0036] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0037] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0038] Fifthly, this application also provides a computer program product, including a computer program that, when executed by a processor, performs the following steps:

[0039] Collect user's voice data and convert the voice data into semantic information;

[0040] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0041] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0042] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0043] The aforementioned business processing methods, devices, computer equipment, computer-readable storage media, and computer program products first collect the user's voice data and convert it into semantic information. Based on the semantic information, they determine the type of business the user needs to process and display the required processing time, materials, and processing flow. If the user confirms continued processing based on the required time, materials, and processing flow, and the materials are complete, they collect relevant user information and pre-fill a form based on this information. Finally, they process the business based on the processing flow and the form. Thus, by combining voice interaction technology, they intelligently guide customers in selecting business types, providing operational instructions, and pre-filling information, making business processing more efficient. Attached Figure Description

[0044] To more clearly illustrate the technical solutions in the embodiments of this application or related technologies, the drawings used in the description of the embodiments of this application or related technologies will be briefly introduced below. Obviously, the drawings described below are only some embodiments of this application. For those skilled in the art, other related drawings can be obtained based on these drawings without creative effort.

[0045] Figure 1 This is an application environment diagram of a business processing method in one embodiment;

[0046] Figure 2 This is a flowchart illustrating a business processing method in one embodiment;

[0047] Figure 3 This is a structural block diagram of a service processing device in one embodiment;

[0048] Figure 4 This is an internal structural diagram of a computer device in one embodiment. Detailed Implementation

[0049] To make the objectives, technical solutions, and advantages of this application clearer, the following detailed description is provided in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative and not intended to limit the scope of this application.

[0050] It should be noted that the terms "first," "second," etc., used in this application can be used to describe various elements, but these elements are not limited by these terms. These terms are only used to distinguish the first element from the second element. The terms "comprising" and "having," and any variations thereof, used in this application, are intended to cover non-exclusive inclusion. The term "multiple" used in this application refers to two or more. The term "and / or" used in this application refers to one of the embodiments, or any combination of multiple embodiments.

[0051] The business processing method provided in this application embodiment can be applied to, for example, Figure 1 In the application environment shown, terminal 102 communicates with server 104 via a network. A data storage system can store the data that server 104 needs to process. The data storage system can be integrated onto server 104, or it can be located in the cloud or on other network servers. Terminal 102 can be, but is not limited to, various intelligent self-service teller machines, such as ATMs (Automatic Teller Machines), CRS (Cash Transaction Systems), VTMs (Video Teller Machines), STMs (Super Teller Machines), and other self-service banking equipment. Server 104 can be a standalone physical server, a server cluster or distributed system composed of multiple physical servers, or a cloud server providing cloud computing services.

[0052] In one exemplary embodiment, such as Figure 2 As shown, a business processing method is provided, which is applied to... Figure 1 Taking terminal 102 as an example, the explanation includes the following steps 202 to 208. Wherein:

[0053] Step 202: Collect the user's voice data and convert the voice data into semantic information.

[0054] For example, user voice data is collected based on a microphone array on the terminal, and the user's voice data is transformed into a semantic information service through the integration of a general intelligent voice understanding big model service.

[0055] Step 204: Based on semantic information, determine the type of business that the user needs to process, and display the processing time, materials, and processing flow required for processing the business.

[0056] Optionally, based on semantic information, the type of business that the user needs to process can be determined, and the time, materials, and specific processing flow required to process the business can be displayed.

[0057] In one embodiment, by integrating and training data on various business processing procedures, required materials, review points, and input / output elements of the terminal, the model can master the key points of the process and rules. Before, during, and after the user's business processing, the model can provide real-time operation guidance and material explanations to the user through the introduced intelligent voice recognition method.

[0058] Step 206: Based on the user's confirmation to continue processing the business and the completeness of the materials, according to the time, materials, and processing flow, collect the user's relevant information and pre-fill the form according to the relevant information to obtain the pre-filled form.

[0059] For example, after the user has read the required processing time, materials, and procedures for the business, and determines that they need to continue processing the business, the user's relevant information is collected, and a pre-filled form is obtained based on the relevant information.

[0060] For example, when a user determines a business transaction, the system reads the user's historical business transaction data and pre-fills in information such as the user's name.

[0061] In one embodiment, before the user confirms the business processing, the required documents, materials, and review requirements can be displayed through the display unit. If the processing conditions are met, the processing can continue; if some materials are not brought, they can be identified in advance and an appointment can be made for the next processing.

[0062] Step 208: Process the business based on the processing flow and forms.

[0063] Optionally, the business can be processed step by step based on the pre-filled forms and processing flow.

[0064] In the above business processing method, the user's voice data is collected and converted into semantic information. Based on the semantic information, the type of business the user needs to process is determined, and the required processing time, materials, and processing flow are displayed. If the user confirms to continue processing the business based on the required time, materials, and processing flow, and the materials are complete, relevant user information is collected, and a pre-filled form is generated based on this information. The business is then processed based on the processing flow and the form. In this way, by combining voice interaction technology, intelligent guidance is provided to customers in selecting business types, guiding business operations, and pre-filling information, making business processing more efficient.

[0065] In one exemplary embodiment, the business processing method further includes: real-time monitoring of the business processing process, and automatically issuing an early warning and suspending business processing for the user if a management problem or abnormal interruption is detected in the user's account.

[0066] In practice, the system monitors the user's business process in real time. If a user's account is found to have management issues or abnormal interruptions, the system will issue an automatic warning and suspend the user's business processing.

[0067] In the above embodiments, by monitoring the business processing in real time and issuing automatic warnings in case of unexpected events, the security of the entire business processing process is improved.

[0068] In an exemplary embodiment, before determining the type of service that the user needs to process based on semantic information, the process includes: detecting the status of the terminal's system applications, hardware operation, and operating system; determining the type of service that the user needs to process if the status of the system applications, hardware operation, and operating system are all normal; and automatically issuing an early warning according to a preset priority if at least one of the statuses of the system applications, hardware operation, and operating system is abnormal.

[0069] In practice, before formally starting business processing, the status of the terminal's system applications, hardware operation, and operating system is detected; if the status of the system applications, hardware operation, and operating system is normal, the type of business that the user needs to process is determined; if at least one of the statuses of the system applications, hardware operation, and operating system is abnormal, an automatic warning is issued according to the preset priority.

[0070] In one embodiment, when the terminal is a smart self-service teller machine, before processing the transaction, the system application, hardware operation, and operating system status of the smart self-service teller machine are checked, and automatic warnings are issued according to preset priorities.

[0071] For example, if a device can only issue 10 cards, a Level 1 warning message should be issued to remind it to complete the card issuance as soon as possible; if multiple devices in a branch can withdraw less than 100 cash from their cash boxes, a Level 3 warning message should be issued to remind them to complete the cash issuance as soon as possible; if a device cannot function properly due to a key malfunction, a Level 4 warning message should be issued to restore or import the key in a timely manner with the highest priority.

[0072] In the above embodiments, by performing a series of checks before formal business processing, the possibility of unexpected events during business processing is reduced, and the efficiency of business processing is improved.

[0073] In an exemplary embodiment, detecting the status of system applications on a terminal includes: collecting the status of system applications on the terminal, comparing the service corresponding to the status with a preset service type, and if it is determined that there is no service corresponding to the status in the preset service type, exiting the service processing flow and performing voice broadcast.

[0074] In actual implementation, the status of system applications in the collection terminal is compared with the business corresponding to the status and the preset business types. If it is determined that there is no business corresponding to the status in the preset business types, the business processing flow is exited and a voice broadcast is made.

[0075] In the above embodiments, by determining in advance that the type of service the user needs to process is a service that the terminal can handle, the inability to process the service in the subsequent process is avoided, which would affect the processing efficiency when multiple services exist at the same time.

[0076] In one exemplary embodiment, detecting the hardware operating status of the terminal includes: detecting the operating status of the terminal's hardware modules; and generating a repair work order and issuing an automatic warning when a hardware fault is detected and cannot be recovered by resetting.

[0077] In practice, the system monitors the operating status of the hardware modules used for processing business in the terminal. If a hardware failure is detected and cannot be recovered by resetting, a repair work order is generated and an automatic warning is issued.

[0078] In the above embodiments, by automatically detecting and reporting faults, a more efficient fault dispatching and repair reporting method can be achieved compared to the traditional method of telephone or manual work order filling.

[0079] In one exemplary embodiment, detecting the status of the terminal's operating system includes: obtaining a preset security patch for the operating system; comparing the preset security patch with the current security patch for the operating system; and issuing an automatic warning if a security patch is detected to be missing or the security patch version is different from the preset security patch version.

[0080] In practice, the system obtains the operating system's default security patches; compares the default security patches with the operating system's current security patches; and automatically issues a warning if a security patch is missing or the security patch version differs from the default security patch version.

[0081] In the above embodiments, by automatically comparing the preset security patches with the current status of the terminal, system vulnerabilities caused by the lack of security patches can be proactively and promptly discovered.

[0082] To illustrate the business processing method in this application in detail, an embodiment is described below. For example, this application describes a business processing method in a specific scenario.

[0083] First, user voice data is collected based on the microphone voice array on the terminal. Then, through the integration of a general intelligent voice understanding big model service, the user's voice data is transformed into semantic information services.

[0084] Based on semantic information, the system determines the type of business that the user needs to process and displays the time, materials, and specific processing steps required to process that business.

[0085] After the user has read the required processing time, materials, and procedures, and determines that they need to continue processing the business, relevant information is collected from the user, and forms are pre-filled based on this information. The business is then processed step by step according to the pre-filled forms and the processing procedures.

[0086] It should be understood that although the steps in the flowcharts of the embodiments described above are shown sequentially according to the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless explicitly stated herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least some steps in the flowcharts of the embodiments described above may include multiple steps or multiple stages. These steps or stages are not necessarily completed at the same time, but can be executed at different times. The execution order of these steps or stages is not necessarily sequential, but can be performed alternately or in turn with other steps or at least some of the steps or stages in other steps. It is understood that the steps in different embodiments can be freely combined as needed, and all non-contradictory solutions formed by such combinations are within the scope of protection of this application.

[0087] Based on the same inventive concept, this application also provides a business processing apparatus for implementing the business processing method described above. The solution provided by this apparatus is similar to the implementation scheme described in the above method; therefore, the specific limitations in one or more business processing apparatus embodiments provided below can be found in the limitations of the business processing method described above, and will not be repeated here.

[0088] In one exemplary embodiment, such as Figure 3 As shown, a business processing device is provided, including: a conversion module 301, a determination module 302, a pre-filling module 303, and a processing module 304, wherein:

[0089] The conversion module is used to collect the user's voice data and convert the voice data into semantic information;

[0090] The determination module is used to determine the type of business that the user needs to process based on the semantic information, and to display the processing time, materials, and processing flow required for the business.

[0091] The pre-filling module is used to collect relevant information from the user when the user confirms to continue processing the business based on the duration, materials, and processing flow, and the materials are complete, and to pre-fill the form based on the relevant information to obtain a pre-filled form;

[0092] The processing module is used to process business based on the processing flow and the form.

[0093] In one exemplary embodiment, the above-described apparatus further includes a monitoring module for:

[0094] The system monitors the business processing in real time and automatically issues warnings and suspends business processing for users when it detects management issues or abnormal interruptions in a user's account.

[0095] In one exemplary embodiment, the above-described apparatus further includes a warning module for:

[0096] Detect the status of the terminal's system applications, hardware operation, and operating system;

[0097] Under the condition that the system applications, hardware operation, and operating system are all in normal condition, determine the type of business that the user needs to process;

[0098] If at least one state in the system application, hardware operation, or operating system is abnormal, an automatic warning will be issued according to a preset priority.

[0099] In one exemplary embodiment, the aforementioned warning module is further configured to:

[0100] The status of system applications in the terminal is collected, and the service corresponding to the status is compared with the preset service type. If it is determined that there is no service corresponding to the status in the preset service type, the service processing flow is exited and a voice broadcast is performed.

[0101] In one exemplary embodiment, the aforementioned warning module is further configured to:

[0102] The system detects the operating status of the terminal's hardware modules. If a hardware fault is detected and cannot be recovered by resetting, a repair work order is generated and an automatic warning is issued.

[0103] In one exemplary embodiment, the aforementioned warning module is further configured to:

[0104] Obtain the operating system's default security patches;

[0105] The system compares the preset security patch with the current security patch of the operating system, and automatically issues a warning if a security patch is missing or the security patch version is different from the preset security patch version.

[0106] Each module in the aforementioned business processing device can be implemented entirely or partially through software, hardware, or a combination thereof. These modules can be embedded in or independent of the processor in a computer device in hardware form, or stored in the memory of a computer device in software form, so that the processor can call and execute the operations corresponding to each module.

[0107] In one exemplary embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as follows: Figure 4 As shown, the computer device includes a processor, memory, input / output interfaces, a communication interface, a display unit, and an input device. The processor, memory, and input / output interfaces are connected via a system bus, and the communication interface, display unit, and input device are also connected to the system bus via the input / output interfaces. The processor provides computing and control capabilities. The memory includes non-volatile storage media and internal memory. The non-volatile storage media stores the operating system and computer programs. The internal memory provides an environment for the operation of the operating system and computer programs stored in the non-volatile storage media. The input / output interfaces are used for exchanging information between the processor and external devices. The communication interface is used for wired or wireless communication with external terminals; wireless communication can be achieved through Wi-Fi, mobile cellular networks, Near Field Communication (NFC), or other technologies. When the computer program is executed by the processor, it implements a business processing method.

[0108] The display unit of this computer device is used to form a visually visible image and can be a display screen, a projection device, or a virtual reality imaging device. The display screen can be an LCD screen or an e-ink screen. The input device of this computer device can be a touch layer covering the display screen, or buttons, a trackball, or a touchpad set on the casing of the computer device, or an external keyboard, touchpad, or mouse, etc.

[0109] Those skilled in the art will understand that Figure 4 The structure shown is merely a block diagram of a portion of the structure related to the present application and does not constitute a limitation on the computer device to which the present application is applied. Specific computer devices may include more or fewer components than those shown in the figure, or combine certain components, or have different component arrangements.

[0110] In one exemplary embodiment, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to perform the following steps:

[0111] Collect user's voice data and convert the voice data into semantic information;

[0112] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0113] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0114] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0115] In one embodiment, a computer-readable storage medium is provided having a computer program stored thereon, the computer program performing the following steps when executed by a processor:

[0116] Collect user's voice data and convert the voice data into semantic information;

[0117] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0118] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0119] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0120] In one embodiment, a computer program product is provided, including a computer program that, when executed by a processor, performs the following steps:

[0121] Collect user's voice data and convert the voice data into semantic information;

[0122] Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed.

[0123] Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information.

[0124] Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

[0125] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, data stored, data displayed, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of the relevant data must comply with relevant regulations.

[0126] Those skilled in the art will understand that all or part of the processes in the methods of the above embodiments can be implemented by a computer program instructing related hardware. The computer program can be stored in a non-volatile computer-readable storage medium, and when executed, it can include the processes of the embodiments of the above methods. Any references to memory, databases, or other media used in the embodiments provided in this application can include at least one of non-volatile memory and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM). The databases involved in the embodiments provided in this application may include at least one type of relational database and non-relational database. Non-relational databases may include, but are not limited to, blockchain-based distributed databases. The processors involved in the embodiments provided in this application may be general-purpose processors, central processing units, graphics processing units, digital signal processors, programmable logic devices, quantum computing-based data processing logic devices, artificial intelligence (AI) processors, etc., and are not limited to these.

[0127] The technical features of the above embodiments can be combined in any way. For the sake of brevity, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this application.

[0128] The embodiments described above are merely illustrative of several implementation methods of this application, and while the descriptions are specific and detailed, they should not be construed as limiting the scope of this application. It should be noted that those skilled in the art can make various modifications and improvements without departing from the concept of this application, and these all fall within the protection scope of this application. Therefore, the protection scope of this application should be determined by the appended claims.

Claims

1. A business processing method, characterized in that, Applied to a terminal, the method includes: Collect user's voice data and convert the voice data into semantic information; Based on the semantic information, the type of business that the user needs to process is determined, and the processing time, materials, and processing flow required to process the business are displayed. Based on the user's confirmation to continue processing the business, and provided that the materials are complete, the relevant information of the user is collected, and a pre-filled form is generated based on the relevant information. Based on the aforementioned processing flow and the aforementioned form, the business logic is processed.

2. The method according to claim 1, characterized in that, The method further includes: The system monitors the business processing in real time and automatically issues warnings and suspends business processing for users when it detects management issues or abnormal interruptions in a user's account.

3. The method according to claim 1, characterized in that, Before determining the type of service the user needs to process based on the semantic information, the process includes: Detect the status of the terminal's system applications, hardware operation, and operating system; Under the condition that the system applications, hardware operation, and operating system are all in normal condition, determine the type of business that the user needs to process; If at least one state in the system application, hardware operation, or operating system is abnormal, an automatic warning will be issued according to a preset priority.

4. The method according to claim 3, characterized in that, The detection of the system application status of the terminal includes: The status of system applications in the terminal is collected, and the service corresponding to the status is compared with the preset service type. If it is determined that there is no service corresponding to the status in the preset service type, the service processing flow is exited and a voice broadcast is performed.

5. The method according to claim 3, characterized in that, The detection of the hardware operating status of the terminal includes: The system detects the operating status of the terminal's hardware modules. If a hardware fault is detected and cannot be recovered by resetting, a repair work order is generated and an automatic warning is issued.

6. The method according to claim 3, characterized in that, The detection of the operating system status of the terminal includes: Obtain the operating system's default security patches; The system compares the preset security patch with the current security patch of the operating system, and automatically issues a warning if a security patch is missing or the security patch version is different from the preset security patch version.

7. A business processing device, characterized in that, The device includes: The conversion module is used to collect the user's voice data and convert the voice data into semantic information; The determination module is used to determine the type of business that the user needs to process based on the semantic information, and to display the processing time, materials, and processing flow required for the business. The pre-filling module is used to collect relevant information from the user when the user confirms to continue processing the business based on the duration, materials, and processing flow, and the materials are complete, and to pre-fill the form based on the relevant information to obtain a pre-filled form; The processing module is used to process business based on the processing flow and the form.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program, characterized in that, When the processor executes the computer program, it implements the steps of the method according to any one of claims 1 to 6.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by a processor, it implements the steps of the method according to any one of claims 1 to 6.

10. A computer program product, comprising a computer program, characterized in that, When the computer program is executed by a processor, it implements the steps of the method according to any one of claims 1 to 6.

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