Digital management and control system and method for power marketing and storage medium

Abstract

The invention provides a digital management and control system and method for power marketing and a storage medium. The system comprises a marketing management cockpit module which is used for providing a display interface and an interactive control panel for the completion condition of a preset task, presenting the analysis result of each analysis model in real time, and sending early warning information; the work order management and control module is used for monitoring a preset task in real time to determine whether an abnormal task exists or not, and if the abnormal task exists, the abnormal task is automatically dispatched based on a preset dispatching rule base model; the data analysis module is used for carrying out risk analysis on the business of the preset type so as to provide a basis for risk prevention and control; and the intelligent self-service analysis module is used for providing data report management, data query and data storage services and providing an intelligent question and answer interface. According to the embodiment of the invention, the comprehensive management of the power marketing business is realized, and the efficiency of daily transaction type work is effectively improved, so that the workload of basic-level workers is reduced.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of electric power marketing management and control, and particularly relates to a digital management and control system for electric power marketing, a method and a storage medium. BACKGROUND

[0002] Electric power marketing is a series of marketing-related business activities of an electric power enterprise in a changing market environment, aiming to meet people's demand for electric power consumption, provide electric power products and corresponding services to meet consumer needs, and achieve the goals of the enterprise. Digital marketing of electric power, also known as intelligent marketing, is an extension of the intelligentization of power grid construction in the marketing field. Specifically, the power grid itself has remote configuration capability, information collection capability, safety management capability and load control capability, which is the basis for realizing lean management and modern marketing management. Digital marketing management can not only provide strong support for enterprises in terms of energy saving, optimization of resource allocation and high-quality service, but also provide basic information basis for the healthy operation of the intelligent power grid.

[0003] At present, most of the electric power marketing systems on the market have large, scattered and independent data, inconsistent informationization degree between systems, and complex and different management methods and means of each system, which increases the data management risk of the electric power marketing system. Therefore, there is an urgent need for a digital management and control system for electric power marketing to solve the above problems. SUMMARY

[0004] The present application is proposed in view of the above at least one technical problem in the prior art. According to one aspect of the present application, a digital management and control system for electric power marketing is provided, which comprises:

[0005] A marketing management cockpit module for providing a display interface and an interactive control panel for completion of a preset task, presenting analysis results of each analysis model in real time, and receiving warning information sent by a work order management and control module, and sending the warning information to an executor corresponding to the preset task;

[0006] A work order management and control module for monitoring the preset task in real time to determine whether there is an abnormal task, and in the case that there is an abnormal task, automatically assigning the abnormal task based on a preset assignment rule library model while generating and sending the warning information;

[0007] A data analysis module for analyzing the risk of the preset task to provide a basis for the work order management and control module to determine whether there is an abnormal situation;

[0008] An intelligent self-service analysis module for providing data report management, data query and data storage services, and providing an intelligent question and answer interface.

[0009] In some embodiments, the marketing management cockpit module comprises:

[0010] A full-professional control module for controlling a full-process business of power marketing, wherein the full-process business comprises at least one of the following: a tariff and electricity charge business, a customer service business, a business environment business, a metering collection business, and a marketing inspection business.

[0011] An important task management module for decomposing an important task into at least two subtasks and associating each subtask with a task index, wherein the task index indicates a completion progress of the associated subtask, and the completion progress of all subtasks indicates a completion progress of the important task.

[0012] A non-important task management module for managing a progress of daily and periodic tasks and tracking the periodic tasks in real time.

[0013] An online collaboration module for collaboratively processing a to-be-processed document, wherein the processing of the to-be-processed document comprises at least one of the following operations: initiating a document collaborative processing, reviewing a document, approving a document, and confirming a completed processed document.

[0014] A man-machine interaction module for providing an interface for switching to the important task management module, the non-important task management module, the online collaboration module, and / or the intelligent self-service analysis module.

[0015] In some embodiments, the full-professional control module comprises:

[0016] A tariff and electricity charge module for monitoring the tariff and electricity charge business, wherein the tariff and electricity charge business comprises at least one of the following: a tariff and electricity charge basic index, a copy and check quality, an electricity charge recovery, and a tariff and charge abnormality.

[0017] A customer service module for monitoring the customer service business, wherein the customer service business comprises at least one of the following: a task processing time limit control, a fault repair site arrival time length, a repeated appeal work order early warning, a frequent power outage, a heavy overload area, and a voltage abnormality.

[0018] A business environment module for monitoring a time limit of the business environment business.

[0019] A metering collection module for monitoring the metering collection business in a full life cycle of metering assets, wherein the metering collection business comprises at least one of the following: procurement, acceptance, verification and detection, storage and distribution, and installation.

[0020] The marketing inspection module is used for post-inspection in the form of online inspection, re-inspection of early warning details and important tasks according to a preset period, issuance of inspection tasks to a business department in an online collaborative manner for rectification of abnormal data and abnormal tasks, online approval of rectified results, and monitoring of progress and compliance of marketing inspection business; wherein the marketing inspection business includes at least one of the following: marketing inspection effectiveness index, marketing inspection economic effectiveness target completion rate, and marketing inspection problem rectification completion rate.

[0021] In some embodiments, the completion progress of the important task is measured by a task index associated with each subtask, or by a ratio index.

[0022] In some embodiments, the work order management module includes:

[0023] The early warning management module is used for real-time tracking and early warning of each key node in the execution process of the preset task; wherein the preset task includes at least customer service business and / or electricity fee recovery business;

[0024] The abnormal work order module is used for analyzing the completion of the preset task to determine whether the preset task is an abnormal work order, and in the case that the preset task is an abnormal work order, the abnormal work order is assigned to the corresponding user for processing; wherein the completion of the preset task includes at least the following: completion progress, score, horizontal index comparison, vertical index comparison, ranking, and index trend analysis of the preset task;

[0025] The supervision work order module is used for tracking and supervising the preset task based on the processing flow of the preset task.

[0026] In some embodiments, the data analysis module includes:

[0027] The service risk analysis module is used for analyzing service risks and sending the analysis results to the marketing management cockpit module to enable the marketing management cockpit module to present the analysis results of service risks;

[0028] The electricity fee recovery risk analysis module is used for analyzing electricity fee recovery risks and sending the analysis results to the work order management module to enable the work order management module to send early warning information to an executor when an electricity fee recovery task is abnormal.

[0029] In some embodiments, the intelligent self-service analysis module includes:

[0030] The data report module is used for managing and controlling work order time limits, index abnormal fluctuations, and special work progress, and generating early warning messages when abnormalities occur, and sending the early warning messages to users.

[0031] The data query module is configured to query the authorization of the theme table query selection, the data unit query permission, and the field query selection, to select data display fields and data query conditions in the marketing theme data wide table, and to perform self-service data query analysis.

[0032] The digital file cabinet module is configured to intelligently identify structured documents and unstructured documents based on artificial intelligence natural language processing technology and extraction algorithm models, to perform information extraction and access on the structured documents and the unstructured documents.

[0033] The intelligent question and answer module is configured to use a large language model to answer questions raised by a user in the form of intelligent question and answer.

[0034] In some embodiments, the system further comprises a remote client; wherein,

[0035] The remote client is configured to, in a logged-in state, receive to-be-handled business information, and set messages of interest.

[0036] Another aspect of the embodiments of the present application provides a digital management and control method for power marketing, the method comprising:

[0037] providing a display interface and an interactive control panel for the completion of a preset task, presenting analysis results of each analysis model in real time, and receiving early warning information sent by the work order management and control module, and sending the early warning information to an executor corresponding to the preset task;

[0038] monitoring the preset task in real time to determine whether there is an abnormal task, and in the case that there is an abnormal task, automatically assigning the abnormal task based on a preset assignment rule library model while generating and sending the early warning information;

[0039] performing risk analysis on the preset task to provide a basis for the work order management and control module to determine whether there is an abnormal situation;

[0040] providing data report management, data query, and data storage services, and providing an intelligent question and answer interface.

[0041] Still another aspect of the embodiments of the present application provides a storage medium, the storage medium storing a computer program, the computer program causing a processor to execute the digital management and control method for power marketing when the processor runs.

[0042] Compared with the prior art, the present application has the following advantages:

[0043] The digital management and control system for power marketing of the embodiment of the present application can display the completion of the preset task, present the analysis results of each analysis model in real time, monitor the preset task, give an early warning for the abnormal work order, and perform risk analysis on the preset task, so as to achieve the following effects:

[0044] (1) The power marketing enterprise is transformed from decentralized management to intensive management, from single-dimensional management to multi-dimensional management, so as to realize comprehensive management;

[0045] (2) The problem-oriented and passive decision-making after the event is transformed into comprehensive pre-judgment and active decision-making, the extensive decision-making relying on human experience is transformed into precise decision-making combining expert experience and data analysis, so as to effectively improve the precision of analysis and decision-making;

[0046] (3) With the help of digital management tools, the efficiency of routine transactional work is improved, managers have more time to focus on key management and weak links, and the management is transformed from transactional work control to goal-oriented work control, so as to reduce the work burden of grassroots workers. BRIEF DESCRIPTION OF DRAWINGS

[0047] Figure 1 A schematic block diagram of a digital management and control system 100 for power marketing according to an embodiment of the present application is shown;

[0048] Figure 2 A schematic block diagram of a marketing management cockpit module 10 according to an embodiment of the present application is shown;

[0049] Figure 3 A schematic block diagram of a full-professional management and control module 101 according to an embodiment of the present application is shown;

[0050] Figure 4 A schematic diagram of a document online collaboration process according to an embodiment of the present application is shown;

[0051] Figure 5 A schematic block diagram of a work order management and control module 20 according to an embodiment of the present application is shown;

[0052] Figure 6 A schematic block diagram of a data analysis module 30 according to an embodiment of the present application is shown;

[0053] Figure 7 A schematic block diagram of an intelligent self-service analysis module 40 according to an embodiment of the present application is shown;

[0054] Figure 8 A display interface schematic diagram of a power price and electricity fee module 1011 according to an embodiment of the present application is shown;

[0055] Figure 9A schematic flow chart of a digital management and control method for power marketing according to an embodiment of the present application is shown. DETAILED DESCRIPTION

[0056] The present application is further illustrated below in conjunction with embodiments. It should be understood that the embodiments are only used for further illustrating and explaining the present application, and are not used to limit the present application.

[0057] Unless otherwise defined, technical and scientific terms used in the present specification have the same meaning as commonly understood by one of ordinary skill in the art. Although methods and materials similar or equivalent to those described herein can be used in the practice or testing of the present application, methods and materials are described below. In case of conflict, the present specification, including definitions, will control. In addition, the materials, methods, and examples are illustrative only and not intended to be limiting. The present application is further described below in conjunction with specific embodiments, but it will be apparent to one skilled in the art that the present application is not limited to these embodiments.

[0058] The present application provides a digital management and control system for power marketing, comprising: a marketing management cockpit module, configured to provide a display interface and an interactive control panel for completion of a preset task, present analysis results of each analysis model in real time, and receive early warning information sent by a work order management module; the completion of the preset task at least includes: completion progress, score, horizontal index comparison, vertical index comparison, ranking situation, and index trend analysis of the preset task; the work order management module is configured to monitor the preset task in real time to determine whether there is an abnormal task, and perform automatic dispatching on the abnormal task based on a preset dispatching rule library model in the case of the abnormal task; the data analysis module is configured to perform risk analysis on a preset type of business to provide a basis for risk prevention and control; wherein the preset type of business includes customer service business and / or electricity fee recovery business; and the intelligent self-service analysis module is configured to provide data report management, data query, and data storage services, and provide an intelligent question and answer interface. Embodiments of the present application have the following advantages: (1) the power marketing enterprise is transformed from decentralized management to intensive management, from single-dimensional management to multi-dimensional management, thereby realizing comprehensive management; (2) the enterprise is transformed from problem-oriented and passive decision-making after the event to comprehensive pre-judgment and active decision-making, from extensive decision-making relying on human experience to precise decision-making combining expert experience and data analysis, thereby effectively improving the precision of analysis and decision-making; (3) with the help of digital management tools, the efficiency of routine transactional work is improved, managers have more time to focus on key management and weak link management, and the work of grassroots workers is reduced.

[0059] Figure 1 A schematic diagram of a digital management and control system for power marketing according to an embodiment of the present application is shown; asFigure 1 As shown, the digital management and control system 100 for power marketing according to the embodiments of the present application can include a marketing management cockpit module 10, a work order management and control module 20, a data analysis module 30, and an intelligent self-service analysis module 40.

[0060] The marketing management cockpit module 10 is configured to provide a display interface and an interactive control panel for completion of a preset task, present analysis results of each analysis model in real time, and receive early warning information sent by the work order management and control module, and send the early warning information to an executor corresponding to the preset task.

[0061] The completion of the preset task includes at least a completion progress, a score, a horizontal index comparison, a vertical index comparison, a ranking, and an index trend analysis.

[0062] In an embodiment of the present application, as shown in Figure 2 As shown, a schematic block diagram of the marketing management cockpit module 10 according to the embodiments of the present application is shown. The marketing management cockpit module 10 includes a full-professional management and control module 101, an important task management module 102, a non-important task management module 103, an online collaboration module 104, and a human-computer interaction module 105. Each of the above modules will be introduced below.

[0063] The full-professional management and control module 101 according to the embodiments of the present application is configured to manage and control a full-process business of power marketing. The full-process business includes at least one of the following: a price and fee business, a customer service business, a business environment business, a metering acquisition business, and a marketing inspection business.

[0064] In an example, as shown in Figure 3 As shown, a schematic block diagram of the full-professional management and control module 101 according to the embodiments of the present application is shown. The full-professional management and control module 101 includes a price and fee module 1011, a customer service module 1012, a business environment module 1013, a metering acquisition module 1014, and a marketing inspection module 1015.

[0065] Continuing to combine Figure 3 The price and fee module 1011 is configured to monitor the price and fee business.

[0066] The price and fee business includes at least one of the following: a price and fee basic index, copy and check quality, fee recovery, and price and fee abnormality. The embodiments of the present application monitor the price and fee basic index, copy and check quality, fee recovery, price and fee abnormality, and the like. The index includes, for example, a number of customers whose account balance is not cleared, a one-sided account channel, and the like, and further includes an audit focus, and the like.

[0067] The customer service module 1012 is configured to monitor the customer service business, and the customer service business includes at least one of the following: task processing time limit control, fault repair on-site time length, repeated complaint work order early warning, frequent power outage, heavy overload area and voltage anomaly.

[0068] The business environment module 1013 is configured to monitor the business environment business time limit. The embodiment of the application monitors the business time limit for the business environment, and the monitoring index includes the number of suspended overdue, remaining work orders, (small and micro enterprises) low-voltage capacity work order quantity, and same industry expansion process link index monitoring.

[0069] The measurement acquisition module 1014 is configured to monitor the measurement acquisition business in the whole life cycle of the measurement asset, and the measurement acquisition business includes at least one of the following: procurement, acceptance, detection, storage and distribution, and installation. The embodiment of the application deepens the lean management of the measurement asset, and promotes the realization of asset management, quality management, laboratory management, warehouse management, and archive management. Through business monitoring and compliance, the key business indexes such as procurement, acceptance, detection, storage and distribution, and installation in the whole life cycle of the measurement asset are monitored.

[0070] The marketing inspection module 1015 is configured to perform post-inspection through online inspection, review the early warning details data and important tasks according to a preset period, issue an inspection task to a business department in an online collaborative manner for rectification of abnormal data and abnormal tasks, and perform online approval on the rectified results, so as to monitor the progress and compliance of the marketing inspection business. The marketing inspection business includes at least one of the following: marketing inspection effectiveness index, marketing inspection economic effectiveness target completion rate, marketing inspection problem rectification completion rate, and monthly and cumulative verification quantity of the rules of the State Grid and the province.

[0071] The marketing inspection module 1015 of the embodiment of the application performs post-inspection through online inspection, the inspection department regularly reviews the early warning details data, marketing key business, and off-machine imported data, issues an inspection task to a business department for rectification of found problems, and performs approval on the rectified results, so as to achieve the purpose of monitoring the progress and compliance of the marketing inspection business.

[0072] It is worth noting that the above electricity price and electricity charge module 1011, customer service module 1012, business environment module 1013, metering acquisition module 1014 and marketing inspection module 1015 can be displayed in a cockpit display mode for the convenience of user management and operation. The display interface of the electricity price and electricity charge module is taken as an example for introduction below, and the display interfaces of the other customer service module 1012, business environment module 1013, metering acquisition module 1014 and marketing inspection module 1015 are similar to the display interface of the electricity price and electricity charge module 1011, which will not be described here.

[0073] The data cockpit (also known as digital cockpit or management cockpit) is a real-time monitoring and analysis platform integrated with key business data of an enterprise, and its core function is to display key performance indicators (KPIs) of enterprise operation in real time through visual charts (such as line charts, pie charts and instrument panels) by integrating multi-source data, helping decision makers quickly grasp the overall business.

[0074] As shown in Figure 8 The display interface of the electricity price and electricity charge module 1011 of the embodiment of the present application is shown in the figure. It can be seen that the display interface is mainly divided into four display areas of top, left, middle and right. In the top display area, there are interfaces of some modules, for example, interfaces of pending work, data report, data query, online collaboration and auxiliary analysis, to facilitate the user to switch to the corresponding module for viewing or processing tasks at any time. In the left display area, there are various levels of menus related to electricity price and electricity charge, and the menu of the selected display area is "monitoring indicators", and accordingly, the content of "monitoring indicators" is displayed in the middle area. In the right display area, there is task management, which can facilitate the user to view the tasks responsible for execution at any time.

[0075] By using the data analysis and management mode of the data cockpit, the embodiment of the present application can make the power marketing data visualized, convert complex power marketing data into visual elements such as charts and instrument panels, support "one screen to view the overall situation", and support threshold early warning and abnormality detection to improve response speed. In addition, the power marketing data can be analyzed in multiple dimensions to meet the analysis needs from strategic planning to specific execution.

[0076] In the embodiment of the present application, in order to facilitate the execution and progress measurement of tasks, the tasks can be divided into important tasks and non-important tasks to facilitate the targeted management of different tasks. Correspondingly, the marketing management cockpit module 10 of the embodiment of the present application can include an important task management module 102 and a non-important task management module 103.

[0077] The important task management module 102 is configured to decompose the important task into at least two subtasks and associate each subtask with a task index. The task index indicates the completion progress of the associated subtask, and the completion progress of all subtasks indicates the overall completion progress of the important task.

[0078] For example, the important task can include a key work or core task of a power enterprise in a time period. The important task can be executed for a long period of time and is different from the normal daily work. The important task can be divided into two categories: quantifiable task and non-quantifiable task. For the quantifiable task, some can be decomposed into multiple subtasks, and the completion progress can be measured by a quantity index; for the quantifiable task that cannot be decomposed into multiple subtasks, the completion progress can be measured by a ratio index. For the non-quantifiable task, it can be a transactional task, and the completion progress can be measured according to a milestone event.

[0079] The following takes the important task of "optimizing the business environment" as an example to introduce the index measurement process of evaluating the important task. First, the important task of "optimizing the business environment" can be decomposed into multiple subtasks, for example, into five subtasks. Each subtask is associated with an index, and the completion of the index is directly associated with the completion progress of the subtask, and the completion progress of the subtask further reflects the completion of the total task of "optimizing the business environment". For example, two subtasks are completed, and the progress of the other three subtasks is zero, which means that the total task is completed by 40%; or the first, second, and third subtasks are completed by 50%, and the fourth and fifth subtasks are completed by 80%, which means that the total task is completed by 62%.

[0080] The execution process of the important task can include: after the important task is created, the non-important task is decomposed into multiple subtasks by the part falling into the non-important task, and each subtask is assigned to the corresponding executor. Since the executor feeds back to the auditor after executing the corresponding subtask, the auditor archives the non-important task after auditing all the subtasks without errors; if the auditor finds problems after auditing, the subtask can be returned to the corresponding executor. In particular, the creation of the important task can be initiated by the decision-making department or the department that generates the important task (for example, the upper-level unit). Moreover, an executor can obtain one or multiple subtasks, or multiple executors execute one or multiple subtasks, but ultimately all are uniformly audited and archived by the auditor.

[0081] The embodiment of the present application can realize a new mode of dynamic hanging chart combat management by decomposing the important task into at least two subtasks and associating each subtask with a task index, which can be data-driven, and can realize quantification of key tasks, overall control, data transparency, and real-time management.

[0082] The non-important task management module 103 is configured to manage the progress of daily and periodic tasks, and track the periodic tasks in real time.

[0083] For example, the non-important task can include a task such as a periodic work meeting or a daily important topic meeting, which has a short time period and is not urgent. In the embodiment of the present application, the execution of the non-important task can be tracked in real time to improve the execution efficiency of the non-important task.

[0084] The execution process of the non-important task is similar to that of the important task. After the non-important task is initiated, the non-important task can be decomposed into multiple sub-tasks by the person responsible for implementing the non-important task, and each sub-task can be assigned to a corresponding executor. Since the executor feeds back to the auditor after executing the corresponding sub-task, the auditor archives the non-important task after auditing all the sub-tasks and finding no errors. In particular, the initiation of the non-important task can be initiated by the decision-making department or the department that generates the non-important task. Moreover, an executor can obtain one sub-task or multiple sub-tasks, or multiple executors can execute one sub-task or multiple sub-tasks, but ultimately all are uniformly audited and archived by the auditor. However, in the implementation process, since the non-important task has a short cycle and is simple, it can not be decomposed into multiple tasks in most cases, but can be directly executed by the executor.

[0085] In addition, when decomposing the important task or the non-important task, the executor of the provincial power supervisory unit can perform decomposition control, and cannot decompose the task item at the provincial level. At this time, the executor of the main power supervisory unit can create the task item as a city-level task, and then decompose it and associate it with the task item issued by the provincial side. The above decomposition and task issuing process are performed through the digital management system of the embodiment of the present application. In this way, the key task or the non-key task can be connected and circulated among the provincial, municipal, and county-level units.

[0086] In the embodiment of the present application, by dividing the task into important tasks and non-important tasks, the target and division of work can be more clear, the feedback and communication can be more real-time, the communication and cooperation can be more effective, and more accurate power marketing data analysis and summary can be obtained.

[0087] The online collaboration module 104 is configured to collaboratively process a to-be-processed document. The processing of the to-be-processed document includes at least one of the following operations: initiating document collaborative processing, auditing a document, approving a document, and confirming completion of processing a document.

[0088] The process of online collaboration is roughly as follows: a document collaborative processing is initiated by an initiator, a document is audited by an auditor, and then the document is approved by an approver. In the case where the document is audited correctly, the approver confirms the completion of processing the document.

[0089] In one application scenario, after an important task is initiated, the important task can be automatically decomposed into subtasks by the system, and task indicators are set for each sub-device; then the performers of each subtask can be automatically designated by the initiator or the system, and the progress can be fed back by each performer on a regular basis; after each performer has completed the corresponding subtask, the completion of the task can be fed back and requested for review according to the time configuration of the task; then the review can be performed by the reviewer (which can be the initiator or other management personnel), and the completion of the task can be fed back. It is worth noting that the above process is a full-process cloud collaborative process, and all execution processes of the important task are recorded in the log.

[0090] For example, as shown in FIG. 1, a schematic diagram of a document online collaborative process of an embodiment of the present application is shown. A certain provincial power company full-time staff uploads a form template, enters a report form and time requirements, and then sends it to each municipal power company under its jurisdiction for processing; the system uses the marketing management cockpit module to remind each municipal power company of the pending task; each municipal power company fills out the document online and sends the filled form to the task initiator for submission for review, and the system uses the marketing management cockpit module to send a task completion reminder; the task initiator downloads and archives the online document after the review is correct. Figure 4

[0091] It is worth noting that the above processes are all carried out in an online mode. The initiator can send the form filling task to multiple subordinate power companies in one key; the filling and submission of each local power company are also carried out online, and the initiator is notified online after the filling is completed.

[0092] Through this online editing mode of the document, the work load of proofreading can be greatly reduced, and the work efficiency can be improved.

[0093] The online collaborative module of the embodiment of the present application makes the professional collaborative work online, establishes a cross-professional problem consultation mechanism, and cooperatively promotes problem rectification to ensure that the full-quantity problem rectification forms a closed loop. The professional collaboration includes initiation, review, approval, confirmation and other links.

[0094] The human-computer interaction module 105 is configured to provide an interface for switching to the important task management module 102, the non-important task management module 103, the online collaborative module 104 and / or the intelligent self-service analysis module 40.

[0095] For example, in combination with Figure 8 ​The interface of the important task management module, the non-important task management module, the online collaboration module and / or the intelligent self-service analysis module 40 can be embedded in each layer page of the system, so as to facilitate the user to switch to the important task management module 102, the non-important task management module 103, the online collaboration module 104 and / or the intelligent self-service analysis module 40 at any time when using the digital management and control system of the embodiment.

[0096] The work order management module 20 is configured to monitor the preset task in real time to determine whether there is an abnormal task, and in the case that there is an abnormal task, automatically assign the abnormal task based on a preset assignment rule library model while generating and sending the early warning information.

[0097] In one example, as shown in Figure 5 FIG. 2 shows a schematic block diagram of the work order management module 20 of the embodiment. The work order management module 20 includes an early warning management module 201, an abnormal work order module 202 and a supervision work order module 203.

[0098] The early warning management module 201 is configured to track and warn in real time each key node in the execution process of the preset task.

[0099] For example, when the important task and the non-important task are decomposed into subtasks, the estimated completion time of each subtask can be used as a key node, or the time node of 30%, 50% or 100% of the completion of the entire task can be used as a key node. These key nodes are tracked. If it is found that there is a subtask or a preset task that cannot be completed within the normal schedule before the key node, or it is found that there is an uncompleted subtask or preset task when the key node is reached, an early warning information can be generated and sent to the full professional management module, and then sent to the user by the full professional management module for reminding.

[0100] For example, for the progress control of the preset task (including the important task and the non-important task), an automatic early warning rule configuration related function is provided. The management personnel can set the early warning reminding rule according to the requirements of the preset task, disclose the progress risk task in advance, and notify the task performer through the form of short message, email, etc. when the preset task is close to the deadline.

[0101] The abnormal work order module 202 is configured to analyze the completion of the preset task to determine whether the preset task belongs to an abnormal work order. In the case that the preset task belongs to an abnormal work order, the abnormal work order is assigned to the corresponding user for processing.

[0102] For example, the preset tasks (including important tasks and very important tasks) that are not completed within the required completion time can be considered as abnormal tasks, and the abnormal tasks can be centrally managed in an abnormal handling center. For example, the performer of the abnormal task can be changed, and the abnormal task can be sent to a performer with management authority for execution.

[0103] The supervision work order module 203 is configured to track and supervise the preset tasks based on a processing flow of the preset tasks.

[0104] For example, for the preset tasks (including important tasks and very important tasks) that are not completed within the required completion time, the supervisor can manage the tasks by sending a supervision work order to the performer.

[0105] The data analysis module 30 is configured to perform risk analysis on the preset tasks to provide a basis for the work order management module to determine whether an abnormal situation exists. The preset type of business includes customer service business and / or electricity fee recovery business.

[0106] In an embodiment of the present application, as shown in Figure 6 FIG. 3 shows a schematic block diagram of the data analysis module 30 according to an embodiment of the present application. The data analysis module 30 includes:

[0107] The service risk analysis module 301 is configured to analyze service risks and send the analysis results to the marketing management cockpit module, so that the marketing management cockpit module presents the analysis results of the service risks.

[0108] The electricity fee recovery risk analysis module 302 is configured to analyze electricity fee recovery risks and send the analysis results to the work order management module, so that the work order management module sends early warning information to the performer when an abnormality occurs in the electricity fee recovery task.

[0109] The customer service risks in the field of power marketing can include market demand uncertainty, price risk, competition risk, marketing strategy risk, imperfect risk management, service risk caused by internal discoordination, and the like. Due to market demand uncertainty, the market demand served by the power enterprise is affected by various factors such as economic situation, policies and regulations, industry competition, and the like, and the market demand usually has uncertainty. Price risk can cause deviation in the pricing strategy of the power enterprise, resulting in a decrease in enterprise profit or loss of market share. Due to the existence of competition, the power enterprise faces risks such as being squeezed out of the profit space, losing customers, and being forced to reduce prices. The marketing strategy of the power enterprise includes product positioning, sales channel, and promotion activities, and any mistake in any strategy can cause poor performance of the enterprise in the market, seriously affecting the sales performance and brand image of the enterprise. The service risk caused by internal discoordination can be manifested as high customer new installation cost, single power outage information release channel, and impact on power customers, and internal discoordination of the power enterprise.

[0110] For these service risks, the embodiments of the present application can aggregate economic situation, policies and regulations, industry competition, and the like, so that the system user aggregates these information, and adopts an online collaboration manner to efficiently formulate a response strategy, and generates a solution to issue to an executor, and meanwhile, the online collaboration mechanism can be used to formulate a service risk response strategy by the initiator, the executor, or other managers, so as to reduce the service risk.

[0111] Through the risk analysis and early warning mechanism of the digital management and control system, service risk monitoring and evaluation are implemented, a service risk response plan is established, the risk is monitored, and the risk prevention and control mechanism is adjusted in time according to the cause of the service risk, so that the power enterprise can stand firm in the fierce market competition and realize sustainable development.

[0112] In terms of electricity fee recovery, there can be risks such as user's risk of defaulting on electricity fee, user's risk of illegal electricity use, risk of electricity fee accounting, risk of policy change, and risk of force majeure. Among them, the user's risk of defaulting on electricity fee mainly manifests that the user does not pay electricity fee on time, resulting in the extension of the electricity fee recovery period, and even forming bad debts. This can be caused by reasons such as the user's business difficulties, poor fund circulation, or malicious default; the user's risk of illegal electricity use refers to the user's possible illegal means to steal electricity, leak electricity, and other behaviors, which not only damages the interests of the power supply company, but also can cause safety accidents; the risk of electricity fee accounting refers to the fact that errors can occur in data entry, calculation, and other links in the process of electricity fee accounting, resulting in inaccurate electricity fee accounting results, and further causing the risk of electricity fee recovery; the risk of policy change refers to the fact that changes in government policies can affect electricity fee recovery, such as electricity price adjustment, cancellation of preferential policies, etc. These changes can lead to an increase in user electricity costs, which in turn affects electricity fee recovery; the risk of force majeure refers to the fact that natural disasters, wars, and other force majeure factors can cause damage to power facilities, reduce electricity demand, and other problems, which in turn affect electricity fee recovery;

[0113] The digital management and control system of the embodiments of the present application can obtain daily marketing data such as fund flow information of the power enterprise through the power marketing system, analyze these data, and warn the user, so that the executor can take appropriate measures as soon as possible to prevent or reduce the occurrence of situations such as arrears.

[0114] In addition, the digital management and control system of the embodiments of the present application can strengthen the management of power supply and use contracts through online collaboration, strictly review the contracts, and ensure the authenticity, accuracy, legality, and effectiveness of the contracts to prevent loopholes.

[0115] The embodiments of the present application can first control the process of electricity fee recovery, and secondly track the process of electricity fee recovery to control the execution, through the management and control system for electricity fee recovery. In this way, the risk of electricity fee recovery can be reduced.

[0116] The intelligent self-service analysis module 40 is configured to provide data report management, data query, and data storage services, and provide an intelligent question and answer interface.

[0117] In one example, as shown in Figure 7 FIG. 4 shows a schematic block diagram of the intelligent self-service analysis module 40 of the embodiments of the present application. The intelligent self-service analysis module 40 includes a data report module 401, a data query module 402, a digital file cabinet module 403, and an intelligent question and answer module 404.

[0118] The data report module 401 is configured to control the time limit of the work order, the abnormal fluctuation of the index, and the progress of the special work, and generate a warning message when an abnormality occurs, and send the warning message to the user.

[0119] The data report module 401 of the embodiment of the application controls the work order time limit, index abnormal fluctuation, special work progress, etc., generates a warning message for an abnormal task, and pushes the warning message to the performer through a short message, a voice message, a desktop reminder, an email reminder, etc., thereby preventing risks.

[0120] The data query module 402 is configured to select data display fields and data query conditions in the marketing theme data wide table according to the authorization of theme table query selection, data unit query permission and field query selection, and perform self-service data query analysis.

[0121] The data query module 402 of the embodiment of the application is based on the marketing theme data wide table (such as a user profile table and a user power and electricity bill detail table), selects data display fields and data query conditions in the wide table according to the authorization of theme table query selection, data unit query permission and field query selection, and performs self-service data query analysis, thereby improving work efficiency.

[0122] The digital file cabinet module 403 is configured to intelligently identify structured documents and unstructured documents based on artificial intelligence natural language processing technology and extraction algorithm models, so as to extract and store information of the structured documents and the unstructured documents.

[0123] The digital file cabinet module 403 of the embodiment of the application is based on the unstructured document intelligent identification and structured extraction algorithm model of the artificial intelligence natural language processing technology, realizes accurate extraction of file structured information and optimization of unstructured document feature representation, utilizes semantic understanding technology to realize “Baidu type” search, policy atlas correlation analysis, policy file automatic compilation, policy intelligent interpretation and other digital file cabinet applications, creates a new mode of policy file digital management, and solves the pain points of “not finding and not understanding” policies.

[0124] The intelligent question and answer module 404 is configured to use a large language model to answer questions raised by a user in the form of intelligent question and answer.

[0125] The intelligent question and answer function of the intelligent question and answer module 404 of the embodiment of the application can be based on the dialogue question and answer and knowledge generation capability of the large language model, complete marketing professional knowledge collection and analysis, generate answers with higher content quality, stronger professionalism and better user experience through the combination of the large model and the knowledge base and the vector base, and provide traceability of the answers, support online preview of referenced files and highlight display of related content.

[0126] The intelligent question answering module 404 of the present application also has an intelligent question answering function. The intelligent question answering refers to providing power data query services to users in the form of natural language dialogue, thereby significantly improving the convenience of data acquisition. Relying on the large model capability, the index data and analysis results are converted into easy-to-understand text reports and visual charts, including line charts, column charts, pie charts, tables, and other graphical charts.

[0127] The intelligent question answering module 404 of the present application embodiment can complete marketing professional knowledge collection and analysis based on the dialogue question answering and knowledge generation capability of the large language model, generate answers with higher content quality, stronger professionalism, and better user experience through the combination of the large model and the knowledge base and vector library, and provide traceability capability of the answers, support online preview of cited files, and highlight display of related content.

[0128] The present application embodiment utilizes the rich data resources of the power industry and combines advanced large language model technology to allow users to easily perform data queries in the form of natural language dialogue, thereby significantly improving the convenience of data acquisition.

[0129] The intelligent self-service analysis module 40 of the present application embodiment introduces artificial intelligence technology to provide users with intelligent question answering, intelligent data query, intelligent data report, digital file cabinet, power encyclopedia library, and other functions, thereby empowering the business level of grassroots personnel while supporting the efficient performance of daily work of grassroots personnel and liberating frontline productivity.

[0130] In one embodiment of the present application, the system further includes a remote client 50. The remote client 50 is configured to receive to-be-completed business information and set messages of interest in a logged state. Figure 1

[0131] Specifically, the remote client 50 can be set on a mobile terminal such as a smartphone or a tablet computer. A user can view information such as index information of each preset task, most productive analysis messages, and message reminders of to-be-completed work orders on the mobile terminal such as a smartphone or a tablet computer by logging into the digital management and control system using an authorized account, and can also perform online collaborative office work on documents through the mobile terminal such as a smartphone or a tablet computer.

[0132] In one application scenario, an abnormal task can be handled through the remote client. A business personnel receives a work order for meter reading through a mobile terminal, quickly investigates on site after arriving at the scene, records the meter reading, takes photos as evidence, and then uploads them to the system for storage. The historical work trajectory of the staff can be viewed and played back on a computer (PC) terminal.

[0133] ​In one application scenario, customer information query can be performed through a remote client. A field service personnel can query, through a mobile terminal, customer basic information, billing information, metering point information, charging information, meter reading electric quantity, work orders and the like of the customer in power marketing, so as to facilitate on-site verification of whether the actual situation of the user is consistent with the content in the marketing system.

[0134] The embodiments of the present application have the following advantages:

[0135] (1) The power marketing enterprise is transformed from decentralized management to intensive management, from single-dimensional management to multi-dimensional management, thereby realizing comprehensive management;

[0136] (2) The power marketing enterprise is transformed from problem-oriented and passive decision-making after the event to comprehensive and proactive decision-making, from extensive decision-making relying on human experience to precise decision-making combining expert experience and data analysis, thereby effectively improving the precision of analysis and decision-making;

[0137] (3) With the aid of digital management tools, the efficiency of routine transactional work is improved, managers have more time to focus on key management and weak links, and the work of grassroots staff is reduced.

[0138] As shown in Figure 9 FIG. 9 is a schematic flowchart of a digital management and control method 900 for power marketing according to an embodiment of the present application, which is used to implement the digital management and control system for power marketing as described above. The digital management and control method 900 for power marketing according to the embodiment of the present application can include the following steps S901, S902, S903 and S904.

[0139] In step S901, a display interface and an interactive control panel for the completion of a preset task are provided, the analysis results of each analysis model are presented in real time, and the warning information sent by the work order management module is received, and the warning information is sent to an executor corresponding to the preset task.

[0140] The completion of the preset task includes at least the completion progress, score, horizontal index comparison, vertical index comparison, ranking situation and index trend analysis of the preset task.

[0141] In step S902, the preset task is monitored in real time to determine whether there is an abnormal task, and in the case where there is an abnormal task, the abnormal task is automatically assigned based on a preset assignment rule library model while the warning information is generated and sent.

[0142] In step S903, risk analysis is performed on the preset task to provide a basis for the work order management module to determine whether there is an abnormal situation.

[0143] The preset type of service includes customer service and / or electricity recovery service.

[0144] In step S904, data report management, data query and data storage services are provided, and an intelligent question and answer interface is provided.

[0145] In addition, according to an embodiment of the present application, a storage medium is provided, and program instructions are stored on the storage medium, and when the program instructions are executed by a computer or a processor, the corresponding steps of the method for digital management and control of power marketing are executed. The storage medium may, for example, include a memory card of a smart phone, a storage component of a tablet computer, a hard disk of a personal computer, a read-only memory (ROM), an erasable programmable read-only memory (EPROM), a portable compact disc read-only memory (CD-ROM), a USB memory, or any combination of the above storage media.

[0146] In addition, according to an embodiment of the present application, a computer program product is provided, and the computer program / instructions are executed by a processor to implement the steps of the method described above.

[0147] The method for digital management and control of power marketing, the storage medium and the computer program product according to the embodiments of the present application have the same advantages as the digital management and control system for power marketing described above, because they can realize the digital management and control system for power marketing described above.

[0148] Although the example embodiments have been described herein with reference to the accompanying drawings, it should be understood that the example embodiments described above are merely exemplary and are not intended to limit the scope of the present application. Those of ordinary skill in the art can make various changes and modifications without departing from the scope and spirit of the present application. All such changes and modifications are intended to be included within the scope of the present application as claimed in the appended claims.

[0149] Those of ordinary skill in the art can realize that the units and algorithm steps of the examples described in conjunction with the embodiments disclosed herein can be realized in electronic hardware, or in a combination of computer software and electronic hardware. Whether the functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Those of ordinary skill in the art can use different methods to implement the described functions for each specific application, but such implementation should not be considered beyond the scope of the present application.

[0150] In several embodiments provided in the present application, it should be understood that the disclosed devices and methods can be implemented in other ways. For example, the above-described device embodiments are merely illustrative, and the division of the units is merely a logical function division. In actual implementation, another division manner can be used, for example, a plurality of units or components can be combined or integrated into another device, or some features can be omitted or not executed.

[0151] In the specification provided herein, a large number of specific details are described. However, it can be understood that the embodiments of the present application can be practiced without these specific details. In some examples, well-known methods, structures and techniques are not described in detail in order not to obscure the understanding of the present specification.

[0152] Similarly, it should be appreciated that the various features of the application described in the specification sometimes are grouped together in a single embodiment, figure or description of the specification for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various aspects of the application. However, this method of disclosure should not be interpreted as reflecting an intention that the application requires more features than are explicitly recited in each claim. Rather, inventive aspects lie in less than all features of any single disclosed embodiment. Thus, the claims following, in accordance with the requirements of the law and of the USPTO (if applicable), are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this application.

[0153] Those skilled in the art can understand that, except for mutual exclusion between features, all features disclosed in the specification (including the accompanying claims, abstract and drawings) and all processes or units of any method or device disclosed in this way can be combined in any combination. Unless explicitly stated otherwise, each feature disclosed in the specification (including the accompanying claims, abstract and drawings) can be replaced by an alternative feature that provides the same, equivalent or similar purpose.

[0154] In addition, those skilled in the art can understand that although some embodiments described herein include certain features included in other embodiments but not others, the combination of features of different embodiments means within the scope of the present application and forms different embodiments. For example, in the claims, any one of the claimed embodiments can be used in any combination.

[0155] Various component embodiments of the present application can be implemented in hardware, or as software modules running in one or more processors, or in combinations thereof. As will be appreciated by one skilled in the art, a microprocessor or digital signal processor (DSP) can be used in practice to implement some or all of the functionality of some of the modules according to embodiments of the present application. The present application can also be implemented as a program of instructions for performing part or all of the methods described herein, e.g., a computer program and a computer program product. Such program of the present application can be stored on a computer readable medium, or can be in the form of one or more signals. Such signals can be downloaded from an Internet website, or provided on a carrier medium, or in any other form.

[0156] It should be noted that the above-mentioned embodiments illustrate rather than limit the application, and that one skilled in the art will be able to design many alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word 'comprising' does not exclude the presence of elements or steps other than those listed in a claim. The word 'a' or 'an' preceding an element does not exclude the presence of a plurality of such elements. The application can be implemented by means of both hardware and software, and any combination thereof. In a unit claim, several devices can be listed with a conjunction like 'or', but it is to be understood that a combination of these devices can be used in the application. The use of the word 'at least' followed by a list of one or more items does not preclude the presence of additional such items. The use of the words 'first','second' and 'third' and the like does not imply any ordering, but rather are used for naming purposes only. The indefinite articles 'a' and 'an' preceding an element or step do not exclude the presence of a plurality of such elements or steps, but rather mean 'one or more'.

[0157] Although example embodiments have been described herein with reference to the accompanying drawings, it is to be understood that the example embodiments are intended to be illustrative only and are not intended to limit the scope of the application. Various modifications and changes can be made thereto by those of ordinary skill in the art without departing from the scope and spirit of the application, and it is understood that the application is not to be limited to the particulars of the examples set forth herein. All modifications and changes coming within the scope and spirit of the application are intended to be included.

Claims

1. A digital management and control system for electricity marketing, characterized in that, The system includes: The marketing management cockpit module provides a display interface and interactive control panel for the completion status of preset tasks, presents the analysis results of various analysis models in real time, and receives early warning information sent by the work order control module, and sends the early warning information to the executor corresponding to the preset task. The work order management module is used to monitor the preset tasks in real time to determine whether there are any abnormal tasks. If there are abnormal tasks, while generating and sending the warning information, the module automatically dispatches the abnormal tasks based on the preset dispatch rule library model. The data analysis module is used to perform risk analysis on the preset tasks, so as to provide a basis for the work order management module to determine whether there are any abnormal situations. The intelligent self-service analysis module provides data report management, data query and data storage services, as well as an intelligent question-and-answer interface.

2. The system according to claim 1, characterized in that, The marketing management dashboard module includes: The full-service management module is used to manage the entire process of electricity marketing; wherein the entire process includes at least one of the following: electricity pricing and billing, customer service, business environment, metering and data collection, and marketing auditing. The important task management module is used to break down important tasks into at least two sub-tasks and associate each sub-task with a task indicator; wherein, the task indicator indicates the completion progress of its associated sub-task, and the completion progress of all sub-tasks indicates the overall completion progress of the important task. The non-critical task management module is used to manage the progress of daily and periodic tasks, as well as to track the periodic tasks in real time. The online collaboration module is used for collaborative processing of documents to be processed; wherein, the processing of the documents to be processed includes at least one of the following operations: initiating collaborative document processing, reviewing the document, approving the document, and confirming the completion of document processing; The human-computer interaction module provides an interface for switching to the important task management module, the non-important task management module, the online collaboration module, and / or the intelligent self-service analysis module.

3. The system according to claim 2, characterized in that, The comprehensive professional management module includes: The electricity price and billing module is used to monitor the electricity price and billing services; wherein, the electricity price and billing services include at least one of the following: basic electricity price and billing indicators, meter reading and verification quality, electricity bill collection, and price and billing anomalies; The customer service module is used to monitor the customer service operations; wherein the customer service operations include at least one of the following: task processing time limit control, fault repair arrival time on site, repeated request work order warning, frequent power outages, heavy overload areas and voltage abnormalities; The business environment module is used to monitor the time limits of the business environment services. The metering acquisition module is used to monitor the metering acquisition services throughout the entire life cycle of the metered asset; wherein the metering acquisition services include at least one of the following: procurement, acceptance, verification and testing, warehousing and distribution, and installation; The marketing audit module is used for post-event audits via online auditing. It reviews early warning details and important tasks according to preset cycles, issues audit tasks to business departments for rectification of abnormal data and tasks through online collaboration, and approves the rectification results online to monitor the progress and compliance of marketing audit operations. The marketing audit operations include at least one of the following: marketing audit effectiveness index, marketing audit economic performance target completion rate, and marketing audit problem rectification completion rate.

4. The system according to claim 2, characterized in that, in, The progress of the important tasks is measured by task metrics associated with each subtask, or by ratio metrics.

5. The system according to claim 1, characterized in that, The work order management module includes: The early warning management module is used to track and issue early warnings for each key node in the execution process of the preset task in real time; wherein, the preset task includes at least customer service business and / or electricity bill collection business; The abnormal work order module is used to analyze the completion status of the preset task to determine whether the preset task belongs to an abnormal work order. If the preset task belongs to an abnormal work order, the abnormal work order is dispatched to the corresponding user for processing. The completion status of the preset task includes at least: the completion progress, score, horizontal indicator comparison, vertical indicator comparison, ranking status, and indicator trend analysis of the preset task. The supervision work order module is used to track and supervise the preset task based on the processing flow of the preset task.

6. The system according to claim 1, characterized in that, The data analysis module includes: The service risk analysis module is used to analyze service risks and send the analysis results to the marketing management dashboard module so that the marketing management dashboard module can present the service risk analysis results. The electricity bill collection risk analysis module is used to analyze the risks of electricity bill collection and send the analysis results to the work order control module. The work order control module then sends an early warning message to the executor when an abnormality occurs in the electricity bill collection task.

7. The system according to claim 1, characterized in that, The intelligent self-service analysis module includes: The data reporting module is used to manage work order deadlines, abnormal fluctuations in indicators, and progress of special tasks. When an anomaly occurs, it generates an early warning message and sends the early warning message to the user. The data query module is used to allow users to select data display fields and query conditions in the marketing theme data table based on the theme table query selection, data unit query permissions, and field query selection authorization, and to perform self-service data query and analysis. The digital file cabinet module is used to intelligently identify structured and unstructured documents based on artificial intelligence natural language processing technology and extraction algorithm models, so as to extract and store information from structured and unstructured documents; The intelligent question-answering module is used to answer user questions in an intelligent question-answering format using a large language model.

8. The system according to claim 1, characterized in that, The system also includes a remote client; wherein... The remote client is used to receive pending business information and set messages of interest while logged in.

9. A digital management and control method for electricity marketing, used to implement the digital management and control system for electricity marketing as described in any one of claims 1 to 8, characterized in that, The method includes: It provides a display interface and interactive control panel for the completion status of preset tasks, presents the analysis results of various analysis models in real time, and receives early warning information sent by the work order management module, and sends the early warning information to the executor corresponding to the preset task. The preset tasks are monitored in real time to determine whether there are any abnormal tasks. If there are abnormal tasks, while generating and sending the warning information, the abnormal tasks are automatically assigned based on the preset task assignment rule base model. Risk analysis is performed on the preset tasks to provide a basis for the work order management module to determine whether there are any abnormal situations; It provides data report management, data query and data storage services, as well as an intelligent question-and-answer interface.

10. A storage medium, characterized in that, The storage medium stores a computer program that, when executed by a processor, causes the processor to perform the digital control method for electricity marketing as described in claim 9.

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