Medical first aid wiring communication auxiliary system and method

By designing a medical emergency call communication support system that includes an emergency center auxiliary system, an ambulance application system, and a user emergency mobile phone system, the problems of repetitive information transmission and slow updates were solved, and the real-time synchronization and efficient communication of information were achieved, thereby improving the rapid response and collaborative treatment capabilities of the emergency medical system.

CN121885124APending Publication Date: 2026-04-17CHONGQING EMERGENCY MEDICAL CENT (CHONGQING FOURTH PEOPLES HOSPITAL CHONGQING INST OF EMERGENCY MEDICINE)
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
CHONGQING EMERGENCY MEDICAL CENT (CHONGQING FOURTH PEOPLES HOSPITAL CHONGQING INST OF EMERGENCY MEDICINE)
Filing Date
2025-12-29
Publication Date
2026-04-17

AI Technical Summary

Technical Problem

In my country's emergency medical system, there are problems of duplication and slow updates in the transmission of information between ambulances, emergency centers, and callers, which affects the success rate of emergency care.

Method used

Design a medical emergency call communication assistance system, including an emergency center assistance system, an ambulance application system, and a user emergency mobile phone system, to achieve real-time information sharing and efficient communication among the three parties, and to synchronize and update information through modules such as voice live broadcast, interface text communication, and video call.

Benefits of technology

It enables real-time synchronization and efficient communication of information, shortens on-site handling time, improves the rapid response and collaborative treatment capabilities of the emergency medical system, and enhances the life safety protection for critically ill patients.

✦ Generated by Eureka AI based on patent content.

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Abstract

The invention belongs to the technical field of medical aid, and particularly relates to a medical aid wiring communication auxiliary system and method, and the system comprises an emergency center auxiliary system, an ambulance application system, and a user emergency mobile phone system. The emergency center auxiliary system is used for assisting a worker to establish an independent rescue communication platform, and the rescue communication platform comprises an emergency information module, a voice live broadcast module, an interface text communication module and a video call module; the ambulance application system is used for accessing the rescue communication platform, preparing medical supplies in advance through the first-aid information, and performing subsequent first-aid communication with an alarm person; according to the system, the information of the emergency center, the medical personnel in the ambulance and the alarm can be shared in time, the capabilities of quick response, dynamic adjustment and cooperative treatment are improved, and one more guarantee is provided for treating emergency patients.
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Description

Technical Field

[0001] This invention belongs to the field of medical rescue technology, specifically relating to a medical emergency communication assistance system and method. Background Technology

[0002] In the field of emergency and critical care, the "golden treatment time" is a core factor determining patient survival rates and prognoses—the golden time for rescuing patients with cardiac arrest is only 4-6 minutes, and the golden treatment window for severely traumatized patients is no more than 1 hour. Whether efficient information flow and seamless rescue procedures can be achieved within this critical period directly impacts the success rate of emergency care. Based on this, my country's emergency medical system has introduced the internationally standardized Medical Priority Dispatch System (MPDS) to construct a standardized emergency reception and dispatch system, providing fundamental support for the treatment of emergency and critical illnesses.

[0003] Although MPDS provides a standardized foundation for emergency dispatch, the current emergency medical system in my country still mainly operates on a single-threaded, serial rescue model between ambulances and hospitals. Its technical architecture presents a "one-way information transmission and step-by-step process." Emergency center staff collect information and transmit it to medical personnel in the ambulance. The medical personnel then proceed to the patient's address based on the information. If the medical personnel make contact with the caller en route, they need to obtain the patient's current status information again. In this process, there are problems such as duplicate information transmission and slow information updates. Timely and effective information transmission between the emergency center, ambulance, and caller has become a crucial factor in the successful treatment of critically ill patients. Summary of the Invention

[0004] The purpose of this invention is to provide a medical emergency call communication assistance system and method that enables timely information sharing among emergency centers, medical personnel in ambulances, and the person reporting the emergency, thereby improving the ability to respond quickly, adjust dynamically, and coordinate treatment, and providing an extra layer of protection for the treatment of patients with acute illnesses.

[0005] To achieve the above-mentioned technical objectives, the technical solution adopted by the present invention is as follows: The present invention provides a medical emergency call communication assistance system, characterized in that it includes an emergency center assistance system, an ambulance application system, and a user emergency mobile phone system. The emergency center auxiliary system is used by emergency center staff to receive emergency calls from callers and assists staff in establishing an independent rescue communication platform. This platform facilitates communication and interaction between staff, callers, and medical personnel, displaying all communication information and enabling real-time synchronization and efficient exchange of patient condition information. The platform includes emergency information modules, voice live streaming modules, text-based communication modules, and video call modules. Staff can send links via SMS to the caller, providing access to the user's emergency mobile phone system. The emergency center auxiliary system also includes a storage module to save all data and retain information. Emergency information includes the number of people in need, their location, and their physical condition. The emergency center's auxiliary system uses the location information to help allocate nearby ambulances. By dispatching the nearest ambulance, using an appropriate number of ambulances, and arriving at the scene as quickly as possible, the system can save patients' lives while making the best resource allocation. The voice live streaming module continuously records the audio communication between emergency center staff and callers, preserving information and assisting in subsequent actions. This module allows medical personnel to instantly access real-time patient information and also allows them to review previous records to supplement any missing information. The interface text communication module allows medical personnel in ambulances to communicate directly with emergency center staff and callers via text. Medical personnel can also send additional information to the interface text communication module for answers through communication with emergency center staff and callers.

[0006] The video call module is used for medical personnel in the ambulance to communicate with the person who called the police via video; it also facilitates guidance for simple rescue operations at the scene.

[0007] The ambulance application system connects to the rescue communication platform, enabling the preparation of medical supplies in advance based on emergency information, and facilitating subsequent emergency communication with the caller as needed. Medical personnel in the ambulance can use the application system to receive real-time information updates and address any gaps in their knowledge while on the road, and guide the caller in performing some first aid procedures and preparatory work via video call.

[0008] The user emergency mobile system allows callers to directly access the rescue communication platform with a single click via a link, enabling them to communicate with medical personnel in the ambulance application system regarding emergency measures.

[0009] Furthermore, the voice live streaming module includes a voice-to-text window module, which converts the voice communication between emergency center staff and callers into Chinese text, allowing staff to quickly input emergency information by copying and pasting text.

[0010] To further specify, the text communication module in the interface stores first aid manuals for common acute illnesses.

[0011] Further restrictions apply: a user rescue communication platform has multiple emergency mobile phone system ports and multiple ambulance application system ports, with management permissions controlled by emergency center staff.

[0012] Furthermore, the rescue communication platform is also equipped with an expert consultation port, which can send a link to the hospital platform in special circumstances to invite hospital experts to join the rescue communication platform for joint handling.

[0013] A method for using a medical emergency call center communication assistance system, wherein when an emergency center receives a call from an emergency caller, staff operate the system to perform the following steps: Step 1: When emergency center staff connect to the caller's call, the emergency center's auxiliary system establishes an independent rescue communication platform with one click. The voice automatically switches to the voice live broadcast module, and the emergency center staff inquires about emergency information through voice. After confirming the location, the emergency center's auxiliary system uses the location information in the emergency information to assist in dispatching nearby ambulances. The corresponding ambulance's application system is then connected to the rescue communication platform. Step Two: Ambulance medical personnel prepare corresponding medical supplies through the emergency information on the rescue communication platform and communicate with emergency center staff through the text communication module on the interface. The staff asks the caller to confirm whether they can access the rescue communication platform for communication.

[0014] Step 3: If the person reporting the incident confirms that communication can only be done by phone, the staff will hang up the phone, and the ambulance medical personnel will make the call through the ambulance application system. The call content will be directly transferred to the voice live broadcast module. If the caller confirms that they can access the rescue communication platform, the emergency center staff will send a link to the caller's mobile phone via SMS and wait for the caller to connect. If the person who calls the emergency is also the emergency responder and is unable to switch phones, the emergency center staff will continue to communicate with them, while the ambulance medical personnel will listen in through the voice live streaming module and assist the staff in helping the emergency responder with self-rescue through the text communication module on the interface. Step Four: When the ambulance arrived at the scene, the rescue communication platform was shut down, and all data generated during the process was stored in the storage module.

[0015] Further restrictions on step one also include: When multiple people call for help for the same patient with an acute illness, emergency center staff will confirm with the later callers and then close the newly established rescue communication platform. They will also send a link to the first rescue communication platform to the later callers' mobile phones via SMS, inviting them to join. When multiple injured or ill patients require the dispatch of multiple ambulances, the multiple ambulances join the same rescue communication platform through their respective ambulance application system ports.

[0016] Further specifying, step three also includes that if the person reporting the incident enters the rescue communication platform, medical personnel on the rescue communication platform confirm with the person reporting the incident whether a video call is possible, and the medical personnel provide on-site guidance and assistance in the video call.

[0017] Further specifying, step four also includes that when emergency center staff determine that the caller's call was a mistake, the staff will shut down the rescue communication platform. After the rescue communication platform assists in allocating nearby ambulances based on location, the rescue communication platform will be shut down by medical personnel on the ambulance application system or by staff of the emergency center's auxiliary system. All data generated after the rescue communication platform is shut down will be stored in the storage module.

[0018] This invention breaks down information barriers in the traditional single-threaded, serial rescue model by establishing a real-time information-sharing platform that links emergency centers, ambulance medical personnel, and those who call for help. It achieves instant synchronization, dynamic updates, and efficient communication of patient condition information, on-site treatment progress, and rescue dispatch instructions. Emergency centers can rely on real-time shared data; ambulance medical personnel can grasp the patient's key vital signs and medical history without repeated questioning, allowing them to plan treatment procedures and prepare emergency equipment in advance, significantly shortening on-site treatment time; and those who call for help can conduct scientific pre-hospital self-rescue and mutual aid under professional guidance. This model will completely reverse the pain points of repetitive and delayed information transmission, significantly improving the emergency system's rapid response, dynamic adjustment, and collaborative treatment capabilities, ensuring that every piece of key information is transformed into effective treatment, adding another layer of solid protection for the lives of critically ill patients. Attached Figure Description

[0019] The present invention can be further illustrated by the non-limiting embodiments given in the accompanying drawings.

[0020] Figure 1 This is a schematic diagram of a medical emergency communication assistance system according to the present invention; Figure 2 This is a schematic diagram of a rescue communication platform for a medical emergency hotline communication assistance system according to the present invention; Figure 3 This is a schematic diagram illustrating the usage method of a medical emergency hotline communication assistance system according to the present invention; Detailed Implementation

[0021] To enable those skilled in the art to better understand the present invention, the technical solution of the present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0022] The first embodiment of this application is as follows: A method for using a medical emergency call center communication assistance system, wherein when an emergency center receives a call from an emergency caller, staff operate the system to perform the following steps: Step 1: When emergency center staff connect to the caller's call, the emergency center's auxiliary system establishes an independent rescue communication platform with a single click. This platform features a multi-window interface, including emergency information, voice live streaming, text communication, and video call modules. Voice calls automatically switch to the voice live streaming module, where emergency center staff inquire about emergency information via voice. After confirming the location, the emergency center's auxiliary system uses the location information to assist in dispatching nearby ambulances. The corresponding ambulance's application system then connects to the rescue communication platform.

[0023] The emergency center auxiliary system is used by emergency center staff to receive emergency calls from callers and to help staff establish an independent rescue communication platform. The rescue communication platform includes an emergency information module, a voice live broadcast module, an interface text communication module, and a video call module. The emergency information includes the number of people in need, their location, and their physical condition. The emergency center's auxiliary system uses the location information to help allocate nearby ambulances and determines the number of ambulances that should be dispatched based on the number of people in need and the situation on site.

[0024] The voice live streaming module is a continuously recording live streaming interface. Users can drag the progress bar at the bottom to review previous audio information. This technology is a common feature in existing live streaming technologies and will not be discussed in detail here. The voice live streaming module is used to continuously record the audio communication between emergency center staff and the caller, preserving information and assisting subsequent actions. Since the initial information exchange between emergency center staff and the caller relies entirely on verbal communication, it is often necessary to accurately obtain a series of crucial information such as the patient's location, symptoms, medical history, and scene environment within a very short time. The completeness and accuracy of this information directly determine the direction and efficiency of subsequent rescue. Voice live streaming can completely preserve the audio data of the entire call. Ambulance personnel can retrieve and review this audio recording at any time while en route to the scene, extracting key details that may have been overlooked, such as subtle symptoms mentioned by the caller or hidden safety hazards at the scene, avoiding any impact on treatment preparation due to missing information. Furthermore, while the ambulance is en route, medical personnel can directly inquire about changes in the caller's condition through the live streaming link, and the caller can also provide immediate feedback on the patient's latest status, enabling real-time information updates and gap filling.

[0025] The voice live streaming module includes a voice-to-text window module, which converts the voice communication between emergency center staff and callers into Chinese text. Staff can quickly copy and paste the text to input emergency information. This facilitates rapid information input for emergency center staff, improving efficiency. The voice-to-text window module can also be expanded with an intelligent translation voice package to address communication difficulties caused by elderly people's accents or dialects, or foreigners' spoken language. The voice-to-text window module is an auxiliary function designed to improve the work efficiency of emergency center staff. If some translations are inaccurate, the text can be corrected through context, repeated confirmation with the caller, and work experience.

[0026] The text communication module allows medical personnel in ambulances to communicate directly with emergency center staff and callers via text. During live audio communication between emergency center staff and callers, the text communication module enables medical personnel to guide emergency center staff in asking about changes in the patient's condition and to obtain real-time feedback on the patient's latest status.

[0027] The video call module is used for medical personnel in the ambulance to communicate with the person who called the emergency call via video. Video communication can better determine the environment of the person in need of help, making it easier for medical personnel to guide the person who called the emergency call to perform some first aid work and prepare in advance.

[0028] Step Two: Ambulance medical personnel prepare corresponding medical supplies through the emergency information on the rescue communication platform and communicate with emergency center staff through the text communication module on the interface. The staff asks the caller to confirm whether they can access the rescue communication platform for communication.

[0029] During their journey to the treatment location, ambulance medical personnel can communicate directly with the caller, eliminating the need for coordination through the emergency center. Based on the urgency of the patient's condition and actual needs, they can establish a real-time communication link with the caller. This direct connection allows medical personnel to immediately and accurately inquire about the patient's latest vital signs and symptom changes, while also gaining a detailed understanding of the implementation, effectiveness, and problems encountered with pre-hospital emergency measures (such as CPR and bandaging) previously instructed by the emergency center. Based on this firsthand information, medical personnel can quickly assess the progress of on-site treatment, promptly correct any non-standard procedures, and simultaneously update and optimize pre-hospital treatment guidelines. Furthermore, by combining real-time information on the patient's condition, they can complete pre-operative preparations in the ambulance, including adjusting emergency equipment, preparing medications, and planning the treatment process. This effectively shortens the intermediate links in information transmission, making medical personnel's predictions and responses more targeted and saving valuable time for efficient treatment upon arrival at the scene.

[0030] Step 3: If the person reporting the incident confirms that communication can only be done by phone, the staff will hang up and the ambulance medical personnel will make the call through the ambulance application system. The call will be directly transferred to the voice live streaming module. The voice live streaming module makes it easy to retrieve and review this voice recording at any time, avoiding information omissions.

[0031] If the caller confirms they can access the rescue communication platform, emergency center staff will send a link to the caller's mobile phone via SMS and wait for the caller to connect. Medical personnel and the caller will communicate directly through the text communication module on the rescue communication platform interface. If they confirm they can have a video call, the ambulance medical personnel will access the video call module through the ambulance application system and invite the caller to connect via video. In the video, the medical personnel will provide on-site guidance and assistance for the rescue. If the person who calls the emergency is also the emergency responder and is unable to switch phones, the emergency center staff will continue to communicate with them, while the ambulance medical personnel will listen in through the voice live streaming module and assist the staff in helping the emergency responder with self-rescue through the text communication module on the interface. Step Four: When the ambulance arrived at the scene, the rescue communication platform was shut down, and all data generated during the process was stored in the storage module.

[0032] The emergency center's auxiliary system includes a storage module to save all data and facilitate information retention.

[0033] The second embodiment of this application is as follows: Based on Embodiment 1, Embodiment 2 also includes Step one also includes: When multiple people report the same emergency patient, emergency center staff will confirm with the later callers, close the newly established rescue communication platform, and send a link to the first rescue communication platform to the later callers' mobile phones via SMS, inviting them to join. When multiple injured or ill patients are involved in the same incident, resulting in the dispatch of multiple ambulances, the multiple ambulances join the same rescue communication platform through their respective ambulance application system ports.

[0034] This setup unifies the use of a professional, integrated rescue communication platform to coordinate all aspects of a single emergency response, achieving centralized control and efficient collaboration throughout the entire emergency process. On one hand, it effectively saves on the human resource costs of emergency centers and improves manpower utilization efficiency. On the other hand, leveraging the platform's resource integration and visual dispatch capabilities, existing emergency resources can be proactively reviewed, precisely matched, and rationally allocated. This avoids issues such as idle resources, uneven distribution, or resource shortages in emergencies, optimizing the allocation, efficient flow, and maximum utilization of medical emergency resources. This further improves the efficiency of handling emergency events, shortens response time, and provides strong support for saving lives and increasing treatment success rates.

[0035] If multiple injured individuals require individual care in the same incident, to avoid information confusion in the text communication module and the occupation of the voice live broadcast and video call modules on the same rescue communication platform, emergency center staff can create a new rescue communication platform after confirming with the rescue personnel and the person who reported the incident. The corresponding person who reported the incident and the rescue personnel can then be invited into the rescue communication platform to achieve one-on-one assistance. This separate design of the rescue communication platform, based on the initial establishment of a rescue communication platform, solves the problem of communication confusion among multiple injured individuals, ensures clear and efficient information transmission, and achieves the dual goals of "centralized dispatch + precise allocation," thus optimizing resource utilization.

[0036] Step four also includes the following: when emergency center staff determine that the caller's call was a misdialed number, the staff will shut down the rescue communication platform. After the rescue communication platform assists in allocating nearby ambulances based on location, the platform will be shut down by medical personnel on the ambulance application system or by staff of the emergency center's auxiliary system. All data generated after the rescue communication platform is shut down is stored in the storage module. This design saves human resources, accurately releases platform resources, and avoids ineffective usage.

[0037] The third embodiment of this application is as follows: Based on Embodiment 1, Embodiment 3 also includes Step 3 Emergency center staff confirmed the scene environment of the caller through initial questioning; When it's confirmed that the caller can only communicate by phone due to equipment limitations or complex on-site environments (such as weak signal or lack of a smartphone), staff must quickly collect core information, including the patient's key symptoms, accurate address, number of people present, and contact numbers. After the ambulance medical personnel enter the rescue communication platform, they should confirm voice takeover through the text communication module. The caller should then be informed that after hanging up, the ambulance medical personnel will take over subsequent communication. The ambulance medical personnel will immediately proactively call the caller using the ambulance's dedicated application system, automatically connecting the call to the system's built-in voice live-streaming module. The voice live-streaming module can record audio in real time, allowing for easy retrieval and playback of the recording, preventing information loss.

[0038] Once the caller confirms they can operate their smartphone and access the rescue communication platform, emergency center staff immediately generate a unique temporary link through the system backend and send it to the caller's phone via SMS. This link is registration-free, time-sensitive, and highly compatible; the caller does not need to download or install an app, they can simply click to access the platform interface through a browser. After successfully connecting, the caller enters the rescue communication platform, which shares the location of the link in real time for more precise positioning. If medical personnel and the caller confirm video calling is possible via the text communication module, ambulance medical personnel access the video call module through the ambulance application system and invite the caller to connect via video. During the video call, medical personnel provide on-site guidance and assistance for the rescue.

[0039] When dispatch inquiries reveal that the caller is themselves a person experiencing a sudden illness or injury, and is unable to switch to other communication channels due to confusion, limb limitations, or other reasons, emergency center staff must immediately activate the continuous communication guarantee mechanism to keep the telephone line open. Simultaneously, they must type this information into the interface's text communication module and communicate it promptly with the accompanying medical personnel. The accompanying medical personnel obtain real-time information about the caller's statements through the live audio monitoring module and simultaneously send standardized guidance scripts to emergency center staff through the rescue communication platform's interface text communication module. Following the medical personnel's instructions, staff guide the caller to self-rescue in a clear and calm tone, for example: "Please lie down slowly and unbutton your collar," or "Keep breathing deeply, the ambulance is on its way." Medical personnel can adjust their guidance strategy in real-time through the text module, promptly correcting any deviations in the caller's statements. They also combine this information with the patient's medical history and commonly used medications pushed by the dispatch system to accurately assess the condition and develop a plan for on-site treatment upon ambulance arrival. This process ensures uninterrupted communication, continuous guidance, and comprehensive information throughout, maximizing the safety of the caller in an isolated and helpless situation.

[0040] Step three achieves full-scale communication coverage across all population groups and environments by covering three core scenarios: those using only telephones, those using smart devices, and those reporting emergencies as self-rescuers. It also establishes a seamless link between emergency centers, ambulances, and hospital emergency rooms, enabling real-time coordination of command, rescue, and consultation, thereby shortening pre-hospital emergency response time.

[0041] The above embodiments are merely illustrative of the principles and effects of the present invention and are not intended to limit the invention. Any person skilled in the art can modify or alter the above embodiments without departing from the spirit and scope of the present invention. Therefore, all equivalent modifications or alterations made by those skilled in the art without departing from the spirit and technical concept disclosed in the present invention should still be covered by the claims of the present invention.

Claims

1. A medical emergency hotline communication assistance system, characterized in that: This includes emergency center support systems, ambulance application systems, and user emergency mobile phone systems; The emergency center auxiliary system is used by emergency center staff to receive emergency calls from callers and to help staff establish an independent rescue communication platform. The rescue communication platform includes an emergency information module, a voice live broadcast module, an interface text communication module, and a video call module. Staff send a link via SMS to the caller, which will provide access to the user's emergency mobile phone system. The emergency center auxiliary system has a storage module. Emergency information includes the number of people in need, their location, and their physical condition. The emergency center assistance system uses the location information in the emergency information to help allocate nearby ambulances. The voice live streaming module is used to continuously record the voice communication between emergency center staff and callers, retain information, and assist in subsequent actions; The text communication module in the interface is used for text communication between medical personnel in the ambulance and emergency center staff, as well as the person who called the police. The video call module is used for video communication between medical personnel in the ambulance and the person who called the police; The ambulance application system is used to connect to the rescue communication platform, prepare medical supplies in advance through emergency information, and conduct subsequent emergency communication with the caller as needed. The user emergency mobile phone system allows the person reporting the emergency to directly access the emergency communication platform with one click via a link and communicate with medical personnel in the ambulance application system to take emergency measures. The storage module stores all information from the rescue communication platform.

2. The medical emergency hotline communication assistance system according to claim 1, characterized in that: The voice live streaming module includes a voice-to-text window module, which converts the voice communication between emergency center staff and callers into Chinese text, allowing staff to quickly enter emergency information by copying and pasting the text.

3. The medical emergency hotline communication assistance system according to claim 2, characterized in that: The text communication module in the interface contains first aid manuals for common emergencies.

4. The medical emergency hotline communication assistance system according to claim 1, characterized in that: A user rescue communication platform has multiple emergency mobile phone system ports and multiple ambulance application system ports, with management permissions controlled by emergency center staff.

5. The method of using a medical emergency hotline communication assistance system according to any one of claims 1, characterized in that: The rescue communication platform is also equipped with an expert consultation port, which can send a link to the hospital platform in special circumstances to invite hospital experts to join the rescue communication platform for joint handling.

6. The method of using a medical emergency hotline communication assistance system according to any one of claims 1-5, characterized in that: When an emergency center receives a call from an emergency caller, staff will operate the system to perform the following steps: Step 1: When emergency center staff connect to the caller's call, the emergency center's auxiliary system establishes an independent rescue communication platform with one click. The voice automatically switches to the voice live broadcast module, and the emergency center staff inquires about the emergency information through voice. After confirming the location, the emergency center's auxiliary system uses the location information in the emergency information to assist in dispatching nearby ambulances. The corresponding ambulance's application system is then connected to the rescue communication platform. Step Two: Ambulance medical personnel prepare corresponding medical supplies through the emergency information on the rescue communication platform and communicate with emergency center staff through the text communication module on the interface. The staff asks the caller to confirm whether they can access the rescue communication platform for communication.

7. Step Three: If the person reporting the incident confirms that communication can only be done by phone, the staff will hang up the phone, and the ambulance medical personnel will make the call through the ambulance application system. The call content will be directly transferred to the voice live broadcast module. If the caller confirms that they can access the rescue communication platform, the emergency center staff will send a link to the caller's mobile phone via SMS and wait for the caller to connect. If the person who calls the emergency is also the emergency responder and is unable to switch phones, the emergency center staff will continue to communicate with them, while the ambulance medical personnel will listen in through the voice live streaming module and assist the staff in helping the emergency responder with self-rescue through the text communication module on the interface. Step Four: When the ambulance arrived at the scene, the rescue communication platform was shut down, and all data generated during the process was stored in the storage module.

8. The method of using a medical emergency hotline communication assistance system according to claim 6, characterized in that: Step one also includes: When multiple people call for help for the same patient with an acute illness, emergency center staff will confirm with the later caller and then close the newly established rescue communication platform. They will also send a link to the first rescue communication platform to the later caller's mobile phone via SMS, inviting them to join. When multiple injured or ill patients require the dispatch of multiple ambulances, the multiple ambulances join the same rescue communication platform through their respective ambulance application system ports.

9. The method of using a medical emergency hotline communication assistance system according to claim 6, characterized in that: Step three also includes, if the person who made the emergency call enters the rescue communication platform, medical personnel on the rescue communication platform confirm with the person who made the emergency call whether a video call is possible, and the medical personnel provide on-site guidance and assistance in the video call.

10. The method of using a medical emergency hotline communication assistance system according to claim 6, characterized in that: Step four also includes the following: when emergency center staff determine that the caller's call was a mistake, the staff will shut down the rescue communication platform. After the rescue communication platform assists in allocating nearby ambulances based on location, the rescue communication platform will be shut down by medical personnel on the ambulance application system or by staff of the emergency center's auxiliary system. All data generated after the rescue communication platform is shut down will be stored in the storage module.