Emergency management method and system based on multi-source alarm information, terminal and storage medium

Abstract

The invention discloses an emergency management method and system based on multi-source alarm information, a terminal and a storage medium, and the method comprises the steps: obtaining multi-source alarm data, and carrying out the preprocessing of the multi-source alarm data, and obtaining the preprocessed multi-source alarm data; performing emergency plan matching according to the preprocessed multi-source alarm data to obtain a target emergency plan, determining target emergency processing personnel according to the target emergency plan, and generating a corresponding target emergency work order; and distributing the target emergency work order to the target emergency processing personnel, and receiving emergency first-aid repair process data of the target emergency processing personnel for performing emergency first-aid repair processing on the multi-source alarm data according to the emergency work order. According to the multi-source alarm data processing method and system, the optimal target emergency plan can be obtained by performing preprocessing and emergency plan matching on the multi-source alarm data, and then the corresponding emergency processing personnel and the emergency work order are matched, so that the processing efficiency of the multi-source alarm data can be effectively improved.

Description

Technical Field

[0001] This invention relates to the field of emergency repair technology, and in particular to an emergency management method, system, terminal, and computer-readable storage medium based on multi-source alarm information. Background Technology

[0002] Existing emergency alarm information sources are scattered (such as telephones, apps, IoT devices, and video surveillance), and the information formats are inconsistent, making unified management and dispatching difficult. Furthermore, the assignment of alarm event handling tasks largely relies on manual judgment and hierarchical relaying, resulting in untimely processing of emergency alarm information and ineffective resolution of emergency alarm events.

[0003] Therefore, existing technologies still need to be improved and developed. Summary of the Invention

[0004] The main objective of this invention is to provide an emergency management method, system, terminal, and computer-readable storage medium based on multi-source alarm information, aiming to solve the problem of low efficiency in emergency alarm event processing in the prior art.

[0005] To achieve the above objectives, the present invention provides an emergency management method based on multi-source alarm information, the method comprising the following steps: Acquire multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data; Emergency response plans are matched based on the preprocessed multi-source alarm data to obtain target emergency response plans. Target emergency response personnel are determined based on the target emergency response plans, and corresponding target emergency work orders are generated. The target emergency work order is dispatched to the target emergency response personnel, and the emergency repair process data of the target emergency response personnel performing emergency repair processing on the multi-source alarm data according to the emergency work order is received.

[0006] Optionally, the emergency management method based on multi-source alarm information, wherein acquiring multi-source alarm data and preprocessing the multi-source alarm data to obtain preprocessed multi-source alarm data specifically includes: Acquire multi-source alarm data, which includes alarm data corresponding to telephone hotlines, alarm data uploaded by mobile applications, alarm data uploaded by web portals, alarm data collected by IoT sensors, and alarm data uploaded by video analytics platforms. The multi-source alarm data is subjected to data verification and data standardization to obtain preprocessed multi-source alarm data.

[0007] Optionally, the emergency management method based on multi-source alarm information, wherein the step of performing data verification and data standardization processing on the multi-source alarm data to obtain preprocessed multi-source alarm data specifically includes: Upon receiving the multi-source alarm data, the alarm location corresponding to the multi-source alarm data is obtained; The system acquires the current sensor data and current video image data corresponding to the alarm location, compares the current sensor data with a preset threshold, and uses a preset AI alarm recognition model to perform risk identification processing on the current video image data. If the current sensor data exceeds the preset threshold or the current video image data is determined to be an abnormal scene, then the multi-source alarm data verification is deemed to have passed. The multi-source alarm data is cleaned, formatted, and synchronized with time to obtain preprocessed multi-source alarm data.

[0008] Optionally, the emergency management method based on multi-source alarm information, wherein the step of matching emergency plans according to the preprocessed multi-source alarm data to obtain a target emergency plan, determining target emergency response personnel according to the target emergency plan, and generating a corresponding target emergency work order, specifically includes: The emergency importance of the preprocessed multi-source alarm data is determined, and the emergency importance and the alarm location are matched with multiple emergency plans in a preset emergency database to obtain the target emergency plan with the highest similarity. Based on the target emergency plan, emergency personnel skills are matched to obtain initial emergency response personnel. Then, the initial emergency response personnel are matched with regions and emergency resources to obtain target emergency response personnel and target emergency resources. A target emergency work order is generated based on the target emergency response personnel and the target emergency resources.

[0009] Optionally, the emergency management method based on multi-source alarm information, wherein the step of matching emergency personnel skills according to the target emergency plan to obtain initial emergency response personnel, and then performing regional matching and emergency resource matching on the initial emergency response personnel to obtain target emergency response personnel and target emergency resources, specifically includes: Determine the target emergency repair skills corresponding to the target emergency plan, and match them with a preset skills personnel database based on the target emergency repair skills to obtain initial emergency response personnel with the target emergency repair skills; The target repair area is determined based on the alarm location, and the target repair team corresponding to the target repair area is determined. The initial emergency response personnel are matched with the target repair team to obtain the target emergency response personnel; Based on the target emergency plan and the target emergency response personnel, emergency resources are matched to obtain the target emergency resources.

[0010] Optionally, the emergency management method based on multi-source alarm information, wherein dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel on the multi-source alarm data according to the emergency work order, specifically includes: The target emergency work order is dispatched to the target emergency response personnel, and the optimal repair route is generated based on the target emergency work order; Acquire real-time repair data of the target emergency response personnel traveling to the alarm location according to the optimal repair route, wherein the real-time repair data includes the real-time number of the target emergency response personnel and their real-time movement trajectory; Once the target emergency response personnel arrive at the alarm location, the emergency repair status of the target emergency response personnel regarding the multi-source alarm data is obtained; After the multi-source alarm data processing is completed, the emergency repair results uploaded by the target emergency response personnel are obtained; The real-time emergency repair data, the emergency repair status, and the emergency repair results are summarized and processed to obtain emergency repair process data.

[0011] Optionally, the emergency management method based on multi-source alarm information further includes, after dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel on their emergency repair processing of the multi-source alarm data according to the emergency work order, the method further includes: The target emergency plan is updated based on the emergency repair process data to obtain an updated emergency plan, which is then stored in the preset emergency database.

[0012] Furthermore, to achieve the above objectives, the present invention also provides an emergency management system based on multi-source alarm information, wherein the emergency management system based on multi-source alarm information includes: The data preprocessing module is used to acquire multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data. The emergency work order generation module is used to match emergency plans based on the preprocessed multi-source alarm data, obtain a target emergency plan, determine the target emergency response personnel based on the target emergency plan, and generate a corresponding target emergency work order. The emergency repair processing module is used to dispatch the target emergency work order to the target emergency response personnel, and to receive emergency repair process data from the target emergency response personnel on the multi-source alarm data according to the emergency work order.

[0013] Furthermore, to achieve the above objectives, the present invention also provides a terminal, wherein the terminal includes: a memory, a processor, and an emergency management program based on multi-source alarm information stored in the memory and executable on the processor, wherein when the emergency management program based on multi-source alarm information is executed by the processor, it implements the steps of the emergency management method based on multi-source alarm information as described above.

[0014] Furthermore, to achieve the above objectives, the present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores an emergency management program based on multi-source alarm information, and when the emergency management program based on multi-source alarm information is executed by a processor, it implements the steps of the emergency management method based on multi-source alarm information as described above.

[0015] In this invention, multi-source alarm data is acquired and preprocessed to obtain preprocessed multi-source alarm data. Emergency response plans are matched based on the preprocessed multi-source alarm data to obtain a target emergency response plan. Target emergency response personnel are determined based on the target emergency response plan, and a corresponding target emergency work order is generated. The target emergency work order is dispatched to the target emergency response personnel, and emergency repair process data is received from the target emergency response personnel regarding their emergency repair processing of the multi-source alarm data according to the emergency work order. This invention, through preprocessing and matching multi-source alarm data with emergency response plans, can obtain the optimal target emergency response plan, thereby matching corresponding emergency response personnel and emergency work orders, effectively improving the processing efficiency of multi-source alarm data. Attached Figure Description

[0016] Figure 1 This is a flowchart of a preferred embodiment of the emergency management method based on multi-source alarm information of the present invention; Figure 2 This is a structural diagram of a preferred embodiment of the emergency management system based on multi-source alarm information of the present invention; Figure 3 This is a structural diagram of a preferred embodiment of the terminal of the present invention. Detailed Implementation

[0017] To make the objectives, technical solutions, and advantages of this invention clearer and more explicit, the invention will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

[0018] Existing emergency alarm information sources are scattered (such as telephones, apps, IoT devices, and video surveillance), and the information formats are inconsistent, making unified management and dispatching difficult. Furthermore, the assignment of alarm handling tasks largely relies on manual judgment and hierarchical relaying, resulting in untimely processing of emergency alarm information and ineffective resolution of emergency incidents. In addition, the emergency response process lacks transparency, making it difficult for the command center to monitor the situation on-site and resource dynamics in real time.

[0019] Therefore, in order to solve the above problems, this invention proposes an emergency management method based on multi-source alarm information, which can integrate alarms from multiple channels and achieve precise vertical dispatching and full-process visual tracking, thereby effectively solving the problems of information silos and low dispatch efficiency in emergency response.

[0020] The core of this invention includes: 1. Multi-source alarm access and fusion module: Integrates alarm information from multiple channels such as telephone hotlines, mobile applications, web portals, IoT sensors and video analysis platforms, and performs intelligent analysis and standardization processing on these multi-source alarm data to form a unified alarm event form (i.e., pre-processed multi-source alarm data in this invention).

[0021] 2. Intelligent Dispatch and Vertical Dispatch Engine: Based on preset emergency plans, resource location and skill matching rules, it automatically or assists dispatchers to "vertically" dispatch event orders to the most suitable on-site personnel or teams, skipping intermediate redundant links and realizing point-to-point rapid instruction.

[0022] 3. Full-process visualization tracking module: This invention can display alarm locations, distribution of response forces, personnel movement trajectories, and task execution status (such as dispatched, received, en route, in progress, and completed) in real time on electronic maps and timelines, providing intuitive and comprehensive situational awareness for command and decision-making.

[0023] The emergency management method based on multi-source alarm information described in the preferred embodiment of the present invention, such as... Figure 1 As shown, the emergency management method based on multi-source alarm information includes the following steps: Step S10: Obtain multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data.

[0024] This invention obtains the alarm location by collecting alarm data from multiple sources (including alarm data uploaded from telephone hotlines, mobile applications, web portals, IoT sensors, and video analytics platforms). It then compares the sensor data at that location with a preset threshold or uses an AI model to identify the risk in the video image. If the sensor data exceeds the threshold or the video image is abnormal, the alarm data authenticity verification passes, and the multi-source alarm data is confirmed to be correct.

[0025] Specifically, multi-source alarm data is acquired, including alarm data from telephone hotlines, alarm data uploaded by mobile applications, alarm data uploaded by web portals, alarm data collected by IoT sensors, and alarm data uploaded by video analytics platforms. Upon receiving the multi-source alarm data, the alarm location corresponding to the multi-source alarm data is acquired. The current sensor-collected data and current video image data corresponding to the alarm location are acquired, the current sensor-collected data is compared with a preset threshold, and a preset AI alarm recognition model is used to perform risk identification processing on the current video image data. If the current sensor-collected data exceeds the preset threshold or the current video image data is determined to be an abnormal scene, the multi-source alarm data verification is deemed successful.

[0026] First, multi-source alarm data is acquired. The multi-source alarm data in this invention includes alarm information from various channels such as telephone hotlines, mobile applications, web portals, IoT sensors, and video analytics platforms.

[0027] After obtaining multi-source alarm data, it is necessary to verify the authenticity of the alarm event. Generally, the alarm information can be verified by AI video, CIS and SCADA (on the one hand, the data collected by the sensor at the alarm location can be compared with the preset threshold, and on the other hand, the image collected by the camera at the alarm location can be used for judgment).

[0028] The multi-source alarm data is cleaned, formatted, and synchronized with time to obtain preprocessed multi-source alarm data.

[0029] After verifying the authenticity of the alarm information, intelligent analysis and standardization processing can be performed on the multi-source alarm data. This includes data verification and standardization, which typically involves data cleaning, format standardization, and time synchronization. In addition, normalization, filtering, and redundant data filtering can also be performed to obtain a unified alarm event sheet (i.e., pre-processed multi-source alarm data), thereby improving the accuracy of the pre-processed multi-source alarm data.

[0030] The data cleaning process is as follows: A missing value filling method is used, which involves using the majority of information from existing multi-source alarm data to infer missing values ​​and processing the missing values ​​in the collected multi-source alarm data; duplicate alarm records are removed based on a nearest neighbor sorting algorithm. Through these processes, the collected multi-source alarm data is cleaned, improving the reliability and effectiveness of multi-source alarm data analysis.

[0031] The data filtering process is as follows: Analyze the events recorded in various types of multi-source alarm data and the severity of their impact on the alarm location, and then set the filtering conditions for various types of multi-source alarm data.

[0032] Step S20: Perform emergency plan matching based on the preprocessed multi-source alarm data to obtain the target emergency plan, determine the target emergency response personnel based on the target emergency plan, and generate the corresponding target emergency work order.

[0033] This invention determines the corresponding emergency plan based on the pre-processed multi-source alarm data, that is, matching the pre-processed multi-source alarm data with multiple preset emergency plans to obtain the corresponding emergency response measures (i.e., the target emergency plan); after obtaining the target emergency plan, resource positioning is also performed according to the target emergency plan, that is, determining the emergency equipment to be used and the location of the emergency equipment; at the same time, the target emergency personnel to execute the target emergency plan are determined according to the skill matching rules based on the target emergency plan, that is, personnel with emergency repair skills are screened out, and finally the corresponding execution work order is generated and the execution work order is dispatched to the corresponding execution personnel.

[0034] Specifically, the emergency importance of the preprocessed multi-source alarm data is determined, and the emergency importance and the alarm location are matched with multiple emergency plans in a preset emergency database to obtain the target emergency plan with the highest similarity.

[0035] When processing pre-processed multi-source alarm data, the first step is to accurately assess and determine the emergency importance of this data. This assessment comprehensively considers multiple key factors, including the source of the alarm data, the nature of the alarm event, the specificity of the alarm location, and the potential risk level. For example, if the alarm data originates from IoT sensors in a high-risk area and the event is a sudden fire, its emergency importance will obviously be higher than that of other ordinary events.

[0036] After determining the importance of the emergency, the next step is to perform a detailed similarity matching analysis between this importance indicator and the alarm location information and multiple emergency plans in a pre-set emergency database. This emergency database stores emergency plans for various scenarios, each containing detailed response measures, resource allocation plans, and priorities. The similarity matching process is implemented through a series of complex algorithms that comprehensively consider multiple dimensions, including the geographical matching degree between the alarm location and the applicable area specified in the plan, the matching degree between the nature of the alarm event and the type of event to be responded to in the plan, and the matching degree between the importance of the emergency and the priority of the plan.

[0037] Through this multi-dimensional similarity matching analysis, the target emergency plan with the highest similarity can be selected from numerous emergency plans. This target emergency plan will provide the most accurate and effective guidance for subsequent emergency response work, ensuring that the most appropriate measures can be taken at the first moment to deal with alarm events and minimize losses and risks.

[0038] This invention enables streamlined and standardized management of the addition, maintenance, and filing of emergency response plan templates, achieving full coverage of emergency management systems. While adhering to management requirements, it configures emergency response based on actual circumstances, providing a basis for initiating emergency response during repair operations.

[0039] The target emergency response plan is determined, and the target emergency response skills are matched against a preset skill personnel database to obtain initial emergency response personnel with the target emergency response skills; the target emergency response area is determined based on the alarm location, and the target emergency response team corresponding to the target emergency response area is determined; the initial emergency response personnel are matched with the target emergency response team to obtain target emergency response personnel.

[0040] In the emergency response process, after determining the target emergency plan, the next step is to define the specific target repair skills corresponding to that plan. These skills may include, but are not limited to, various professional skills such as electrical repair, pipeline repair, fire fighting, and medical emergency care, depending on the nature of the alarm event and the requirements of the emergency plan. For example, if the alarm event is a power facility failure, then the target repair skills may include professional skills such as high-voltage power line repair, line inspection and repair.

[0041] After identifying the target emergency repair skills, the next step is to perform precise matching within a pre-set skills personnel database. This database contains detailed information on each emergency responder's professional skills, work experience, training records, and current availability. By comparing the target emergency repair skills with the personnel information in the database one by one, initial emergency responders with the corresponding skills are selected. For example, the database might record that a person has more than 5 years of electrical maintenance experience and has recently completed specialized training in high-voltage electrical maintenance; such a person would then be selected as one of the initial emergency responders.

[0042] Simultaneously, the target repair area is determined based on the alarm location. Different areas may have their specific geographical environment, facility layout, and risk factors, therefore, it is necessary to clearly define the scope and characteristics of the target repair area. Then, the corresponding target repair team for that area is further identified. These repair teams may be pre-assembled professional teams equipped with specialized tools, equipment, and vehicles, and have undergone rigorous training, enabling them to quickly respond to and handle various repair tasks within a specific area. For example, in an industrial park, there might be a dedicated team responsible for the repair of the area's power facilities; they are familiar with the park's power network layout and are equipped with specialized repair vehicles and tools.

[0043] Finally, the initial emergency response personnel selected will be comprehensively matched with the target repair teams. This matching process will consider multiple factors, including the complementarity of personnel skills, the matching of work experience, and their ability to collaborate with the repair teams. For example, if the target repair team lacks electrical maintenance professionals, the initial emergency response personnel selected earlier who possess high-voltage electrical maintenance skills can effectively supplement the team, thus forming a well-rounded and highly efficient target emergency response team. This team will be able to respond quickly to alarm events, efficiently carry out repair work according to the requirements of the target emergency plan, ensure the restoration of normal operation in the shortest possible time, and minimize the impact of the incident on personnel and property.

[0044] This invention, through the management of emergency repair teams, emergency plans, emergency drills, and emergency capability assessments, can integrate emergency resources and achieve rapid and accurate emergency dispatch and timely repair and handling.

[0045] Prior to this, the invention also created emergency repair teams and divided emergency repair zones, linking the emergency repair teams with the zones and clarifying the repair scope of each team. Once the shifts of the emergency repair teams are scheduled, they can be matched with the emergency repair zones through alarm location. The system can quickly find the corresponding repair personnel and assign tasks vertically. Simultaneously, it also conducts shift checks and handover management for repair personnel, helping to improve the professional competence and work efficiency of the emergency repair teams.

[0046] Based on the target emergency plan and the target emergency response personnel, emergency resources are matched to obtain the target emergency resources.

[0047] This invention also manages emergency supplies, enabling the management of emergency-related materials and establishing personal toolkits for repair personnel and warehouse management for repair vehicles. Ultimately, it allows for the management and tracking of various emergency repair resources, ensuring their availability during emergency repairs.

[0048] A target emergency work order is generated based on the target emergency response personnel and the target emergency resources.

[0049] In this invention, the status of the target emergency work order includes unassigned status, assigned status, accepted status, and completed status. The unassigned status is the status after the emergency work order is generated. The assigned status is the status after the generated emergency work order is sent to the emergency handling personnel. The accepted status is the status after the emergency handling personnel receive and provide feedback on the received emergency work order. The completed status is the status after the work order is completed.

[0050] The dispatching method in this invention can be set to two types: Firstly, vertical dispatch: For alarm sources such as CIS (Customer Service Management System), APP inspection and patrol, and enterprise self-inspection reports, the system will automatically dispatch vertically according to the rules, and support dispatchers to reassign.

[0051] Secondly, dispatching personnel assign orders: If a corresponding repair team or emergency response personnel cannot be found according to the vertical order assignment rules, then the dispatcher needs to assign an order.

[0052] In addition, the present invention also includes a method for sending text messages: the system of the present invention has built-in rules for emergency events. If the pre-processed multi-source alarm data is determined to be an emergency event, the target emergency work order will have a label button for sending text messages for emergency events. Dispatchers can send text messages to relevant personnel, leaders and rescue personnel.

[0053] It is understood that, based on pre-set emergency response judgment rules, this invention can push target emergency work orders to the corresponding level of emergency response teams. The target emergency response personnel in the emergency response teams can use an autonomous order-taking mode to dispatch work orders; or, based on the work order type and the urgency of the event, combined with the emergency response personnel's scheduling status, skill tags, and level tags, the emergency response personnel list in the emergency response team can be prioritized, and the emergency response personnel with the highest priority can be selected for work order dispatch.

[0054] Furthermore, the specific sorting strategy for prioritizing the emergency response personnel list within the repair team is as follows: 1. Maintenance personnel who are idle during a specific time period have higher priority; 2. The similarity between the event type and skill tag corresponding to the preprocessed multi-source alarm data is calculated based on the semantic similarity calculation method, and the higher the similarity, the higher the priority of the emergency response personnel; 3. Maintenance personnel with higher skill levels have higher priority.

[0055] Step S30: Dispatch the target emergency work order to the target emergency response personnel, and receive the emergency repair process data of the target emergency response personnel performing emergency repair processing on the multi-source alarm data according to the emergency work order.

[0056] After a target emergency work order is dispatched to the designated emergency responders, the system automatically notifies the relevant personnel via a mobile app or SMS. The emergency responders then accept the work order by clicking the "Accept" button on their mobile app. If the emergency responders do not respond to the target emergency work order within the specified time, the system automatically pushes the work order to the next higher-level department. Alternatively, system users can manually generate relevant work orders within the system, selecting the event and responsible personnel, and then generating and dispatching the work order. After a target emergency work order is completed, the emergency responders can send feedback to the platform via the mobile app, at which point the target emergency work order status will show as "Completed."

[0057] Targeted emergency response personnel can proceed to the corresponding alarm location based on the target emergency work order. The alarm location, the distribution of response forces (i.e., the number of personnel handling the repair), the movement trajectory of each emergency response personnel (determined via GPS), and the task execution status (the repair process and results) are displayed in real time on an electronic map and timeline. After the repair is completed, the emergency response personnel will fill in the corresponding work order information, and a post-event review will be conducted to optimize the emergency plan.

[0058] Specifically, the target emergency work order is dispatched to the target emergency response personnel, and an optimal repair route is generated based on the target emergency work order; real-time repair data of the target emergency response personnel traveling to the alarm location according to the optimal repair route is obtained, wherein the real-time repair data includes the real-time number of the target emergency response personnel and their real-time movement trajectory.

[0059] In the emergency response process, after identifying the target emergency response personnel, the next crucial step is to dispatch target emergency work orders to these personnel. The emergency work order is the core document of the emergency response; it records detailed information about the alarm event, including the alarm time, alarm location, nature of the event, target emergency plan, target repair skills, and necessary emergency measures. This information provides emergency response personnel with clear action guidelines, enabling them to quickly understand the full picture of the event and make appropriate preparations.

[0060] While dispatching emergency work orders, the system generates the optimal repair route based on the alarm location and target repair area specified in the work order, combined with Geographic Information System (GIS) data and traffic flow data. This optimal repair route planning considers various factors, such as road conditions, traffic congestion, shortest distance, and shortest time, to ensure that emergency responders can reach the alarm location as quickly as possible. For example, the system may prioritize highways or expressways, avoiding congested sections during peak hours, while also considering road capacity and safety to ensure smooth passage for repair vehicles.

[0061] As emergency responders travel to the alarm location along the optimal repair route, the system acquires their repair data in real time. This real-time repair data is crucial for the emergency command center because it provides dynamic information about the emergency response process, facilitating effective monitoring and dispatching of the entire response. Specifically, real-time repair data includes the following two main aspects: 1. Real-time number of target emergency response personnel: This data reflects whether the number of personnel involved in the emergency response en route to the alarm location meets expectations. For example, if the target emergency work order requires the dispatch of 5 emergency response personnel, but the system finds that only 4 are on the way, the command center can take timely measures, such as dispatching more personnel or adjusting task allocation, to ensure that enough personnel arrive at the scene for repair work.

[0062] 2. Real-time movement trajectory of target emergency response personnel: Through GPS positioning systems or other positioning technologies, the system can track the movement trajectory of emergency response personnel in real time. This data not only shows whether they are traveling along the optimal repair route, but also provides information such as their speed and dwell time en route. For example, if an emergency response personnel deviates from the optimal repair route, the command center can contact them promptly to understand the reason and provide correct guidance; if they spend too much time en route, the command center can also inquire about the reason to ensure they can reach the alarm location as quickly as possible.

[0063] By acquiring this real-time repair data, the emergency command center can dynamically adjust and optimize the emergency response process. For example, if it is found that an emergency responder is moving too slowly, the command center can coordinate other personnel or resources to provide support; if it is found that traffic conditions in a certain area suddenly deteriorate, the command center can replan the repair route to ensure that emergency responders can reach the alarm location in a timely manner. This real-time monitoring and dynamic adjustment mechanism can greatly improve the efficiency and success rate of emergency response, ensuring that repairs are completed in the shortest possible time and normal operations are restored.

[0064] This invention features real-time information synchronization: When a target emergency responder accepts an order via the app, the system records the responder's location and time, and begins recording their GPS trajectory after accepting the order. The system synchronizes information such as the responder's order acceptance, dispatch, arrival, alarm confirmation, and handling with the dispatch and monitoring personnel on the PC in real time, ensuring a smooth and organized response in the face of emergencies without the need for repeated follow-up calls.

[0065] When the target emergency responder arrives at the alarm location, the emergency repair status of the target emergency responder regarding the multi-source alarm data is obtained; after the multi-source alarm data is processed, the emergency repair results uploaded by the target emergency responder are obtained; the real-time repair data, the emergency repair status, and the emergency repair results are summarized and processed to obtain emergency repair process data.

[0066] Furthermore, the target emergency plan is updated based on the emergency repair process data to obtain an updated emergency plan, and the updated emergency plan is stored in the preset emergency database.

[0067] The present invention also includes a debriefing and evaluation process: for recording and reviewing the emergency equipment, repair site conditions, personnel configuration, personnel skills, applicability of the contingency plan, existing problems, and improvement suggestions in the team planning for emergency events.

[0068] In summary, this invention focuses on emergency repair events and enables the full-process management of accident emergency alarm reception, intelligent analysis, emergency repair dispatch, emergency material mobilization, emergency response plans, and emergency command and coordination based on emergency repair procedures.

[0069] The beneficial effects of this invention are: 1. Unified access and information integration: This invention breaks down the barriers between alarm channels and realizes the standardization and centralized management of alarm information.

[0070] 2. Rapid response and precise dispatch: This invention significantly shortens the response time from receiving an alarm to dispatching an officer through a vertical dispatch mode, thereby improving the accuracy of dispatch.

[0071] 3. Visualized process and scientific decision-making: This invention provides commanders with a global and dynamic operational view, enhancing the timeliness and scientific nature of emergency command and ensuring the efficiency and transparency of the handling process.

[0072] Furthermore, such as Figure 2 As shown, based on the above-described emergency management method based on multi-source alarm information, the present invention also provides an emergency management system based on multi-source alarm information, wherein the emergency management system based on multi-source alarm information includes: The data preprocessing module 51 is used to acquire multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data. The emergency work order generation module 52 is used to match emergency plans based on the preprocessed multi-source alarm data to obtain a target emergency plan, determine the target emergency response personnel based on the target emergency plan, and generate a corresponding target emergency work order. The emergency repair processing module 53 is used to dispatch the target emergency work order to the target emergency response personnel, and to receive the emergency repair process data of the target emergency response personnel performing emergency repair processing on the multi-source alarm data according to the emergency work order.

[0073] Furthermore, such as Figure 3 As shown, based on the above-mentioned emergency management method and system based on multi-source alarm information, the present invention also provides a terminal, which includes a processor 10, a memory 20 and a display 30. Figure 3 Only some of the terminal components are shown; however, it should be understood that it is not required to implement all of the components shown, and more or fewer components may be implemented instead.

[0074] In some embodiments, the memory 20 may be an internal storage unit of the terminal, such as a hard disk or memory. In other embodiments, the memory 20 may be an external storage device of the terminal, such as a plug-in hard disk, smart media card (SMC), secure digital card (SD), flash card, etc. Further, the memory 20 may include both internal and external storage devices. The memory 20 is used to store application software and various types of data installed on the terminal, such as the program code installed on the terminal. The memory 20 can also be used to temporarily store data that has been output or will be output. In one embodiment, the memory 20 stores an emergency management program 40 based on multi-source alarm information, which can be executed by the processor 10 to implement the emergency management method based on multi-source alarm information in this application.

[0075] In some embodiments, the processor 10 may be a central processing unit (CPU), a microprocessor, or other data processing chip, used to run program code stored in the memory 20 or process data, such as executing the emergency management method based on multi-source alarm information.

[0076] In some embodiments, the display 30 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, or an OLED (Organic Light-Emitting Diode) touchscreen. The display 30 is used to display information on the terminal and to display a visual user interface.

[0077] In one embodiment, when the processor 10 executes the emergency management program 40 based on multi-source alarm information in the memory 20, the following steps are performed: Acquire multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data; Emergency response plans are matched based on the preprocessed multi-source alarm data to obtain target emergency response plans. Target emergency response personnel are determined based on the target emergency response plans, and corresponding target emergency work orders are generated. The target emergency work order is dispatched to the target emergency response personnel, and the emergency repair process data of the target emergency response personnel performing emergency repair processing on the multi-source alarm data according to the emergency work order is received.

[0078] The step of acquiring multi-source alarm data and preprocessing the multi-source alarm data to obtain preprocessed multi-source alarm data specifically includes: Acquire multi-source alarm data, which includes alarm data corresponding to telephone hotlines, alarm data uploaded by mobile applications, alarm data uploaded by web portals, alarm data collected by IoT sensors, and alarm data uploaded by video analytics platforms. The multi-source alarm data is subjected to data verification and data standardization to obtain preprocessed multi-source alarm data.

[0079] Specifically, the process of performing data verification and standardization on the multi-source alarm data to obtain preprocessed multi-source alarm data includes: Upon receiving the multi-source alarm data, the alarm location corresponding to the multi-source alarm data is obtained; The system acquires the current sensor data and current video image data corresponding to the alarm location, compares the current sensor data with a preset threshold, and uses a preset AI alarm recognition model to perform risk identification processing on the current video image data. If the current sensor data exceeds the preset threshold or the current video image data is determined to be an abnormal scene, then the multi-source alarm data verification is deemed to have passed. The multi-source alarm data is cleaned, formatted, and synchronized with time to obtain preprocessed multi-source alarm data.

[0080] Specifically, the step of matching emergency plans based on the preprocessed multi-source alarm data to obtain a target emergency plan, determining target emergency response personnel based on the target emergency plan, and generating a corresponding target emergency work order includes: The emergency importance of the preprocessed multi-source alarm data is determined, and the emergency importance and the alarm location are matched with multiple emergency plans in a preset emergency database to obtain the target emergency plan with the highest similarity. Based on the target emergency plan, emergency personnel skills are matched to obtain initial emergency response personnel. Then, the initial emergency response personnel are matched with regions and emergency resources to obtain target emergency response personnel and target emergency resources. A target emergency work order is generated based on the target emergency response personnel and the target emergency resources.

[0081] Specifically, the step of matching emergency personnel skills according to the target emergency plan to obtain initial emergency response personnel, and then matching these initial emergency response personnel with relevant regions and emergency resources to obtain target emergency response personnel and target emergency resources, includes: Determine the target emergency repair skills corresponding to the target emergency plan, and match them with a preset skills personnel database based on the target emergency repair skills to obtain initial emergency response personnel with the target emergency repair skills; The target repair area is determined based on the alarm location, and the target repair team corresponding to the target repair area is determined. The initial emergency response personnel are matched with the target repair team to obtain the target emergency response personnel; Based on the target emergency plan and the target emergency response personnel, emergency resources are matched to obtain the target emergency resources.

[0082] Specifically, the step of dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel on the emergency repair processing of the multi-source alarm data according to the emergency work order includes: The target emergency work order is dispatched to the target emergency response personnel, and the optimal repair route is generated based on the target emergency work order; Acquire real-time repair data of the target emergency response personnel traveling to the alarm location according to the optimal repair route, wherein the real-time repair data includes the real-time number of the target emergency response personnel and their real-time movement trajectory; Once the target emergency response personnel arrive at the alarm location, the emergency repair status of the target emergency response personnel regarding the multi-source alarm data is obtained; After the multi-source alarm data processing is completed, the emergency repair results uploaded by the target emergency response personnel are obtained; The real-time emergency repair data, the emergency repair status, and the emergency repair results are summarized and processed to obtain emergency repair process data.

[0083] The process of dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel on the emergency repair processing of the multi-source alarm data according to the emergency work order further includes: The target emergency plan is updated based on the emergency repair process data to obtain an updated emergency plan, which is then stored in the preset emergency database.

[0084] The present invention also provides a computer-readable storage medium, wherein the computer-readable storage medium stores an emergency management program based on multi-source alarm information, and when the emergency management program based on multi-source alarm information is executed by a processor, it implements the steps of the emergency management method based on multi-source alarm information as described above.

[0085] In summary, this invention provides an emergency management method, system, terminal, and storage medium based on multi-source alarm information. The method includes: acquiring multi-source alarm data and preprocessing the multi-source alarm data to obtain preprocessed multi-source alarm data; matching emergency plans based on the preprocessed multi-source alarm data to obtain a target emergency plan; determining target emergency response personnel based on the target emergency plan and generating a corresponding target emergency work order; dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel who perform emergency repair processing on the multi-source alarm data according to the emergency work order. This invention, by preprocessing multi-source alarm data and matching emergency plans, can obtain the optimal target emergency plan, thereby matching corresponding emergency response personnel and emergency work orders, effectively improving the processing efficiency of multi-source alarm data.

[0086] It should be noted that, in this document, the terms "comprising," "including," or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such a process, method, article, or terminal. Unless otherwise specified, an element defined by the phrase "comprising one..." does not exclude the presence of other identical elements in the process, method, article, or terminal that includes that element.

[0087] Of course, those skilled in the art will understand that all or part of the processes in the above embodiments can be implemented by a computer program instructing related hardware (such as a processor, controller, etc.). The program can be stored in a computer-readable storage medium, and when executed, it can include the processes described in the above method embodiments. The computer-readable storage medium can be a memory, magnetic disk, optical disk, etc.

[0088] It should be understood that the application of the present invention is not limited to the examples above. Those skilled in the art can make improvements or modifications based on the above description, and all such improvements and modifications should fall within the protection scope of the appended claims.

Claims

1. An emergency management method based on multi-source alarm information, characterized in that, The emergency management method based on multi-source alarm information includes: Acquire multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data; Emergency response plans are matched based on the preprocessed multi-source alarm data to obtain target emergency response plans. Target emergency response personnel are determined based on the target emergency response plans, and corresponding target emergency work orders are generated. The target emergency work order is dispatched to the target emergency response personnel, and the emergency repair process data of the target emergency response personnel performing emergency repair processing on the multi-source alarm data according to the emergency work order is received.

2. The emergency management method based on multi-source alarm information according to claim 1, characterized in that, The process of acquiring multi-source alarm data and preprocessing the multi-source alarm data to obtain preprocessed multi-source alarm data specifically includes: Acquire multi-source alarm data, which includes alarm data corresponding to telephone hotlines, alarm data uploaded by mobile applications, alarm data uploaded by web portals, alarm data collected by IoT sensors, and alarm data uploaded by video analytics platforms. The multi-source alarm data is subjected to data verification and data standardization to obtain preprocessed multi-source alarm data.

3. The emergency management method based on multi-source alarm information according to claim 2, characterized in that, The process of performing data verification and standardization on the multi-source alarm data to obtain preprocessed multi-source alarm data specifically includes: Upon receiving the multi-source alarm data, the alarm location corresponding to the multi-source alarm data is obtained; The system acquires the current sensor data and current video image data corresponding to the alarm location, compares the current sensor data with a preset threshold, and uses a preset AI alarm recognition model to perform risk identification processing on the current video image data. If the current sensor data exceeds the preset threshold or the current video image data is determined to be an abnormal scene, then the multi-source alarm data verification is deemed to have passed. The multi-source alarm data is cleaned, formatted, and synchronized with time to obtain preprocessed multi-source alarm data.

4. The emergency management method based on multi-source alarm information according to claim 3, characterized in that, The step of matching emergency response plans based on the preprocessed multi-source alarm data to obtain a target emergency response plan, determining target emergency response personnel based on the target emergency response plan, and generating a corresponding target emergency work order specifically includes: The emergency importance of the preprocessed multi-source alarm data is determined, and the emergency importance and the alarm location are matched with multiple emergency plans in a preset emergency database to obtain the target emergency plan with the highest similarity. Based on the target emergency plan, emergency personnel skills are matched to obtain initial emergency response personnel. Then, the initial emergency response personnel are matched with regions and emergency resources to obtain target emergency response personnel and target emergency resources. A target emergency work order is generated based on the target emergency response personnel and the target emergency resources.

5. The emergency management method based on multi-source alarm information according to claim 4, characterized in that, The process of matching emergency personnel skills according to the target emergency plan to obtain initial emergency response personnel, and then matching these initial emergency response personnel with relevant regions and emergency resources to obtain target emergency response personnel and target emergency resources, specifically includes: Determine the target emergency repair skills corresponding to the target emergency plan, and match them with a preset skills personnel database based on the target emergency repair skills to obtain initial emergency response personnel with the target emergency repair skills; The target repair area is determined based on the alarm location, and the target repair team corresponding to the target repair area is determined. The initial emergency response personnel are matched with the target repair team to obtain the target emergency response personnel; Based on the target emergency plan and the target emergency response personnel, emergency resources are matched to obtain the target emergency resources.

6. The emergency management method based on multi-source alarm information according to claim 3, characterized in that, The process of dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel on the basis of the emergency work order for emergency repair of the multi-source alarm data specifically includes: The target emergency work order is dispatched to the target emergency response personnel, and the optimal repair route is generated based on the target emergency work order; Acquire real-time repair data of the target emergency response personnel traveling to the alarm location according to the optimal repair route, wherein the real-time repair data includes the real-time number of the target emergency response personnel and their real-time movement trajectory; Once the target emergency response personnel arrive at the alarm location, the emergency repair status of the target emergency response personnel regarding the multi-source alarm data is obtained; After the multi-source alarm data processing is completed, the emergency repair results uploaded by the target emergency response personnel are obtained; The real-time emergency repair data, the emergency repair status, and the emergency repair results are summarized and processed to obtain emergency repair process data.

7. The emergency management method based on multi-source alarm information according to claim 4, characterized in that, The process of dispatching the target emergency work order to the target emergency response personnel and receiving emergency repair process data from the target emergency response personnel on the emergency repair processing of the multi-source alarm data according to the emergency work order further includes: The target emergency plan is updated based on the emergency repair process data to obtain an updated emergency plan, which is then stored in the preset emergency database.

8. An emergency management system based on multi-source alarm information, characterized in that, The emergency management system based on multi-source alarm information includes: The data preprocessing module is used to acquire multi-source alarm data and preprocess the multi-source alarm data to obtain preprocessed multi-source alarm data. The emergency work order generation module is used to match emergency plans based on the preprocessed multi-source alarm data, obtain a target emergency plan, determine the target emergency response personnel based on the target emergency plan, and generate a corresponding target emergency work order. The emergency repair processing module is used to dispatch the target emergency work order to the target emergency response personnel, and to receive emergency repair process data from the target emergency response personnel on the multi-source alarm data according to the emergency work order.

9. A terminal, characterized in that, The terminal includes: a memory, a processor, and an emergency management program based on multi-source alarm information stored in the memory and executable on the processor. When the emergency management program based on multi-source alarm information is executed by the processor, it implements the steps of the emergency management method based on multi-source alarm information as described in any one of claims 1-7.

10. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores an emergency management program based on multi-source alarm information, which, when executed by a processor, implements the steps of the emergency management method based on multi-source alarm information as described in any one of claims 1-7.

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