A monitoring device for call center

Abstract

The utility model discloses a monitoring device for a call center, which relates to the technical field of monitoring equipment; it includes a camera, an upright mounting frame, a slider, a connecting plate and a mounting seat. The upright mounting frame has a slide groove, the slider slides in the slide groove, the connecting plate is fixedly connected to the slider, and the camera can be detachably mounted on the mounting seat. The connecting plate has connecting wings and a fixed axis, the mounting seat can rotate along the fixed axis, and the connecting wings have a positioning structure to limit the rotation position of the mounting seat. The upright mounting frame also has a moving mechanism to drive the slider to move up and down. The monitoring device has a simple structure, convenient operation, and strong stability. It is suitable for places that require comprehensive monitoring, such as call centers, and improves monitoring efficiency and accuracy, providing protection for the safety and management of the enterprise.

Description

Technical Field

[0001] The utility model relates to the technical field of monitoring equipment, in particular to a monitoring device for a call center. Background Art

[0002] A call center is an operating place that uses modern communication and computer technologies, such as IVR (Interactive Voice Response System) and ACD (Automatic Call Distribution System), to efficiently and flexibly handle all kinds of incoming and outgoing calls and provide services. For call centers, the security encryption and protection of internal data information is crucial. In order to ensure the security of key data information storage areas such as computer rooms and prevent unauthorized personnel from entering and stealing data, monitoring equipment is usually installed on the high wall at the entrance of the computer room for close monitoring.

[0003] The Chinese patent with publication number CN217815858U discloses a data information security monitoring device for call centers. The device sets a slide groove and a slider on the mounting plate, and uses the rotation of the motor to lower the pull rope. Due to the action of gravity on the slider, it can automatically drive the electric monitoring camera to move downward. This design solves the problem of maintenance, inspection and cleaning of traditional high-wall monitoring equipment, avoids the tediousness and inconvenience of workers needing to use tools such as ladders to climb to high places for operation, and reduces the safety hazards caused by the use of ladders and other climbing tools.

[0004] However, although this device is driven by a motor, when the motor fails, the up and down movement of the camera may be blocked, which may have a potential impact. In addition, in practical applications, a reasonable camera angle is often crucial, and the camera angle needs to be adjusted to ensure that it achieves the best use effect. Therefore, based on the existing technology, further improvements are needed to improve the practicality and convenience of the monitoring device. Utility Model Content

[0005] The main technical problem solved by the utility model is to provide a monitoring device for a call center, which realizes the flexible movement of the camera in the vertical direction through a purely mechanical structure and can adjust the angle of the camera within a certain range to meet the diverse needs of practical applications and uses.

[0006] In order to solve the above technical problems, a technical solution adopted by the utility model is:

[0007] A monitoring device for a call center, comprising a camera, an upright mounting frame, a slider, a connecting plate and a mounting seat, wherein a slide groove is provided on the front side of the upright mounting frame in a height direction, the slider is slidably connected in the slide groove, the connecting plate is located on the front side of the upright mounting frame and is fixedly connected to the slider, the camera is detachably mounted on the mounting seat, the upper and lower ends of the connecting plate are both provided with connecting wings, a fixed shaft is provided between the upper and lower connecting wings, the mounting seat is rotatably connected to the fixed shaft and can rotate along the fixed shaft, and the connecting wing comprises a positioning structure for limiting the rotation position of the mounting seat;

[0008] The upright mounting frame also includes a moving mechanism for driving the sliding block to move up and down along the sliding slot.

[0009] Furthermore, the positioning structure includes an arcuate groove and a positioning bolt, the arcuate groove is arranged on one of the connecting wings, the arcuate groove has a threaded hole matching the positioning bolt, and the positioning bolt passes through the arcuate groove and is threadedly connected to the mounting seat.

[0010] Furthermore, the mounting seat includes an arc-shaped plate, and the upper and lower ends of the arc-shaped plate are provided with mounting plates, and the mounting plate is rotatably connected to the fixed axis. A mounting groove is opened along the arc-shaped plate, and the camera can slide along the arc surface of the arc-shaped plate through the mounting groove. The fixing bolt passing through the mounting groove can limit the sliding position of the camera in the mounting groove.

[0011] Furthermore, the moving mechanism includes a fixed seat, a screw and a sliding sleeve, the fixed seats are symmetrically arranged at the two ends of the rear side of the upright mounting frame, the screw is rotatably connected between the two fixed seats, the sliding sleeve is threadedly connected to the screw, and the rear side of the upright mounting frame is provided with a through groove that is connected to the sliding groove and has the same path. One side of the sliding block extends to the rear side of the upright mounting frame through the through groove and is fixedly connected to the sliding sleeve. The screw is rotated to enable the sliding sleeve to drive the sliding block to move up and down along the sliding groove.

[0012] Furthermore, the fixing seat at the lower end is provided with a hand wheel for driving the screw to rotate.

[0013] Furthermore, a wall mounting plate is provided on a side of the fixing base away from the camera.

[0014] Furthermore, the cross sections of the slide groove and the slide block are gradually narrowed from the inside to the outside.

[0015] Beneficial effects of the utility model:

[0016] First, the device provides a flexible camera installation and adjustment mechanism. By turning the hand wheel, the screw is driven to rotate, and then the sleeve and the slider are driven to move down along the slide slot. The camera can be firmly fixed on the curved plate through the installation slot and the fixing bolt, and can move along the curved surface of the curved plate to adjust its rotation angle in the up and down direction. At the same time, the curved plate can rotate along the fixed axis to adjust its rotation angle in the left and right direction to meet the monitoring needs of different angles.

[0017] Secondly, the device is designed with an arc groove and a positioning bolt, which together limit the rotation position of the mounting base, ensuring the stability and accuracy of the camera. After installing or adjusting the camera, the hand wheel can be turned again to move the camera upward.

[0018] Thirdly, the device adopts a purely mechanical structure, avoiding possible failures caused by motor drive, significantly improving the stability and reliability of the device. In addition, its structure is simple, easy to manufacture and maintain, and reduces production and use costs.

[0019] Fourthly, the special design of the slide groove and the slider in the device gradually narrows from the inside to the outside, which enhances the stability of the slider in the slide groove and effectively prevents the slider from shaking or falling off during movement.

[0020] In summary, the call center monitoring device can be widely used in call centers and other places that require comprehensive monitoring due to its advantages of simple structure, convenient operation, and strong stability, effectively improving the monitoring efficiency and accuracy, and providing a solid guarantee for the security and management of the enterprise. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] Figure 1 It is a schematic diagram of the overall structure of the utility model (front side);

[0022] Figure 2 It is a schematic diagram of the overall structure of the utility model (side view);

[0023] Figure 3 It is a schematic diagram of the overall structure of the utility model (rear side);

[0024] Figure 4 It is an enlarged view of the A part of the utility model;

[0025] The parts in the accompanying drawings are marked as follows:

[0026] 1. Camera;

[0027] 2. Vertical mounting frame; 21. Slide groove; 22. Fixed seat; 221. Wall mounting plate; 23. Screw; 24. Sliding sleeve; 25. Through groove; 26. Hand wheel;

[0028] 3. Slider;

[0029] 4. Connecting plate; 41. Connecting wing; 42. Fixed shaft; 43. Arc groove; 44. Positioning bolt;

[0030] 5. Mounting seat; 51. Arc plate; 52. Mounting plate; 53. Mounting groove; 54. Fixing bolt. DETAILED DESCRIPTION

[0031] In order to more clearly understand the technical means of the utility model and implement it according to the contents of the specification, the specific implementation methods of the utility model are further described in detail below in conjunction with the drawings and embodiments. The following embodiments are used to illustrate the utility model but are not used to limit the scope of the utility model.

[0032] This specific embodiment discloses in detail a monitoring device for a call center, such as Figures 1 to 4 As shown, it includes a camera 1, an upright mounting frame 2, a slider 3, a connecting plate 4 and a mounting seat 5, a slide groove 21 is opened in the height direction of the front side of the upright mounting frame, the slider is slidably connected in the slide groove, the connecting plate is located at the front side of the upright mounting frame and is fixedly connected to the slider, the camera is detachably mounted on the mounting seat, the upper and lower ends of the connecting plate are provided with connecting wings 41, a fixed shaft 42 is provided between the upper and lower connecting wings, the mounting seat is rotatably connected to the fixed shaft and can rotate along the fixed shaft, and the connecting wing includes a positioning structure for limiting the rotation position of the mounting seat;

[0033] The upright mounting frame also includes a moving mechanism for driving the sliding block to move up and down along the sliding slot.

[0034] Preferably, the positioning structure includes an arcuate groove 43 and a positioning bolt 44, the arcuate groove is arranged on one of the connecting wings, the arcuate groove has a threaded hole matching the positioning bolt, and the positioning bolt passes through the arcuate groove and is threadedly connected to the mounting seat.

[0035] Preferably, the mounting seat includes an arc-shaped plate 51, and the upper and lower ends of the arc-shaped plate are provided with mounting plates 52, and the mounting plates are rotatably connected to the fixed axis, and a mounting groove 53 is opened along the arc-shaped plate, and the camera can slide along the arc surface of the arc-shaped plate through the mounting groove, and the fixing bolt 54 is passed through the mounting groove to limit the sliding position of the camera in the mounting groove.

[0036] Preferably, the moving mechanism includes a fixed seat 22, a screw 23 and a sliding sleeve 24, the fixed seats are symmetrically arranged at the two ends of the rear side of the upright mounting frame, the screw is rotatably connected between the two fixed seats, the sliding sleeve is threadedly connected to the screw, and the rear side of the upright mounting frame is provided with a through groove 25 that is connected to the sliding groove and has the same path. One side of the sliding block extends to the rear side of the upright mounting frame through the through groove and is fixedly connected to the sliding sleeve. The screw is rotated to enable the sliding sleeve to drive the sliding block to move up and down along the sliding groove.

[0037] Preferably, the fixing seat at the lower end is provided with a hand wheel 26 for driving the screw to rotate.

[0038] Preferably, a wall mounting plate 221 is provided on a side of the fixing base away from the camera.

[0039] Preferably, the cross sections of the slide groove and the slide block are gradually narrowed from the inside to the outside.

[0040] Here’s how it works:

[0041] When using the monitoring device for call center, first fix the device on the wall through the wall mounting plate. When the camera needs to be installed or adjusted, the hand wheel can be turned to rotate the screw, thereby driving the sleeve and the slider to move downward along the slide groove. The camera is fixed on the arc plate through the mounting groove and the fixing bolt, and can move along the arc surface of the arc plate to adjust its rotation angle in the up and down directions. At the same time, the arc plate can rotate along the fixed axis and can adjust its rotation angle in the left and right directions to meet the monitoring needs of different angles. At the same time, the coordination of the arc groove and the positioning bolt can limit the rotation position of the mounting seat to ensure the stability of the camera. After the camera is installed or adjusted, the camera can be moved upward by turning the hand wheel. The entire device has a simple structure. Through a purely mechanical structure, the camera can be flexibly moved in the vertical direction, and the angle of the camera can be adjusted within a certain range to meet the diverse needs of practical applications and use.

[0042] In addition, since the cross-sections of the slide groove and the slider are gradually narrowed from the inside to the outside, this design can increase the stability of the slider in the slide groove and prevent the slider from shaking or falling off during movement.

[0043] In summary, the monitoring device for call center has the advantages of simple structure, convenient operation, good stability, etc. It can be widely used in call centers and other places that require comprehensive monitoring, improve monitoring efficiency and accuracy, and provide strong protection for the safety and management of the enterprise.

[0044] In the description of the present invention, it should be noted that the terms "center", "up", "down", "left", "right", "vertical", "horizontal", "front", "back", etc. indicating directions or positional relationships are based on the directions or positional relationships shown in the accompanying drawings, and are only for the convenience of describing the present invention and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific direction, be constructed and operated in a specific direction, and therefore cannot be understood as a limitation on the present invention.

[0045] In the description of the present utility model, it should be noted that, unless otherwise clearly specified and limited, the terms "installed", "connected", and "set" should be understood in a broad sense, for example, they can be fixedly connected or set, or detachably connected or set, or integrally connected or set. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0046] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. It should be pointed out that a person skilled in the art can make several improvements and modifications without departing from the technical principle of the present invention, and these improvements and modifications should also be regarded as within the protection scope of the present invention.

Claims

1. A monitoring device for a call center, characterized in that: The invention comprises a camera (1), an upright mounting frame (2), a slider (3), a connecting plate (4) and a mounting seat (5), wherein a slide groove (21) is provided in the height direction of the front side of the upright mounting frame, the slider is slidably connected in the slide groove, the connecting plate is located at the front side of the upright mounting frame and is fixedly connected to the slider, the camera is detachably mounted on the mounting seat, the upper and lower ends of the connecting plate are provided with connecting wings (41), a fixed shaft (42) is provided between the upper and lower connecting wings, the mounting seat is rotatably connected to the fixed shaft and can rotate along the fixed shaft, and the connecting wing comprises a positioning structure for limiting the rotation position of the mounting seat; The upright mounting frame also includes a moving mechanism for driving the sliding block to move up and down along the sliding slot.

2. A call center monitoring device according to claim 1, characterized in that: The positioning structure comprises an arcuate groove (43) and a positioning bolt (44); the arcuate groove is arranged on one of the connecting wings; the arcuate groove has a threaded hole matching the positioning bolt; the positioning bolt passes through the arcuate groove and is threadedly connected to the mounting seat.

3. A call center monitoring device according to claim 1, characterized in that: The mounting seat comprises an arc-shaped plate (51), the upper and lower ends of the arc-shaped plate each having a mounting plate (52), the mounting plate being rotatably connected to the fixed shaft, a mounting groove (53) being provided along the arc-shaped plate, the camera being able to slide along the arc surface of the arc-shaped plate through the mounting groove, and a fixing bolt (54) being inserted through the mounting groove and being able to limit the sliding position of the camera in the mounting groove.

4. A call center monitoring device according to claim 1, characterized in that: The moving mechanism comprises a fixed seat (22), a screw (23) and a sliding sleeve (24), wherein the fixed seats are symmetrically arranged at the two ends of the rear side of the upright mounting frame, the screw is rotatably connected between the two fixed seats, the sliding sleeve is threadedly connected to the screw, and a through slot (25) which is connected to the sliding slot and has the same path as the sliding slot is provided on the rear side of the upright mounting frame, one side of the sliding block extends to the rear side of the upright mounting frame through the through slot and is fixedly connected to the sliding sleeve, and the screw is rotated so that the sliding sleeve drives the sliding block to move up and down along the sliding slot.

5. A call center monitoring device according to claim 4, characterized in that: The fixing seat at the lower end is provided with a hand wheel (26) for driving the screw rod to rotate.

6. A call center monitoring device according to claim 4, characterized in that: A wall mounting plate (221) is provided on a side of the fixing seat away from the camera.

7. A call center monitoring device according to claim 1, characterized in that: The cross sections of the slide groove and the slide block are gradually narrowed from the inside to the outside.

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