Intelligent heating customer service voice gateway

Abstract

The utility model provides an intelligent heat supply customer service voice gateway, which comprises a gateway body, the gateway body is clamped with a fixing seat, and a fixing mechanism for fixing a data line is arranged at one end of the fixing seat; the fixing mechanism comprises a fixing plate, clamping plates, a convex block, a first clamping tooth, a second clamping tooth and a screw rod, one end of the fixing seat is fixedly connected with the fixing plate, the multiple clamping plates are installed on the surface of the fixing plate, and the data lines are installed in the clamping plates; the first clamping teeth and the second clamping teeth are installed on the inner bottom face and the inner side wall of the clamping plate, and the first clamping teeth and the second clamping teeth abut against the side wall of the data line. Protruding blocks are symmetrically installed at the top end of the clamping plate, and the protruding blocks are in threaded connection with the threaded rod. The intelligent heat supply customer service voice gateway provided by the utility model has the advantages that the data line is prevented from being separated, and the gateway is prevented from being broken.

Description

Technical Field

[0001] The utility model relates to the technical field of smart heating, and in particular to a smart heating customer service voice gateway. Background Art

[0002] Smart heating is based on the heating physical equipment network and supported by the heating information Internet of Things. Through an intelligent decision-making system based on the smart heating platform, it provides auxiliary decision-making support for operation and management personnel, forming a heating system that reduces operating energy consumption while ensuring indoor comfort.

[0003] In life, customers consult by phone about the problems encountered in the heating process. Due to the large number of customers and too many questions, a customer service gateway is needed to assist in receiving customers who communicate by phone. The customer gateway is connected to the heating service platform to speed up service efficiency. In the process of using the gateway, due to its small size and weight, the gateway is usually placed on the desktop. As people move around, they often pull the data cable connected to the gateway, causing the data cable to be separated from the gateway interface, resulting in poor contact and affecting data transmission. In addition, the gateway is easily dropped from the desktop and damaged during the pulling process, reducing its service life.

[0004] Therefore, it is necessary to provide a new intelligent heating customer service voice gateway to solve the above technical problems. Utility Model Content

[0005] The technical problem solved by the utility model is to provide a smart heating customer service voice gateway which can prevent data lines from being detached and gateways from being damaged.

[0006] In order to solve the above technical problems, the utility model provides a smart heating customer service voice gateway including: a gateway body, the gateway body is engaged with a fixed seat, one end of the fixed seat is fixed with a fixing mechanism for the data line; the fixing mechanism includes a fixing plate, a card plate, a protrusion, a first card tooth, a second card tooth and a screw, one end of the fixed seat is fixedly connected to the fixing plate, a plurality of card plates are installed on the surface of the fixing plate, and the data line is installed inside the card plate; the first card tooth and the second card tooth are installed on the inner bottom surface and the inner side wall of the card plate, and the first card tooth and the second card tooth abut against the side wall of the data line; the protrusions are symmetrically installed on the top of the card plate, and the protrusions are threadedly connected to the screw.

[0007] Preferably, a central processing unit is installed inside the gateway body, and the central processing unit is electrically connected to the information transmission module, the customer service voice processing module and the smart heating information processing module.

[0008] Preferably, a plurality of connectors are installed on the side wall of the gateway body, and the connectors are electrically connected to the information transmission module; a plug is clamped inside the connector, and a data cable is installed at one end of the plug.

[0009] Preferably, a clamping plate is installed on the surface of the fixing seat, and the clamping plate abuts against the side wall of the gateway body.

[0010] Preferably, connecting plates are symmetrically installed on the side wall of the fixing seat, and a plurality of grooves are provided on the side wall of the connecting plate.

[0011] Preferably, the side walls of the first cogs and the second cogs are arc-shaped, and the bending directions of the first cogs and the second cogs are opposite.

[0012] Preferably, the cross-section of the side wall of the clamping plate is in a large semi-circular shape, and two rows of the first cogs and the second cogs on the inner side wall of the clamping plate are arranged staggeredly.

[0013] Compared with the related art, the intelligent heating customer service voice gateway provided by the present utility model has the following beneficial effects:

[0014] The present utility model provides an intelligent heating customer service voice gateway. During the process of using the gateway body, the gateway body is clamped on the surface of the fixing seat, and the fixing seat is fixed on the desktop, preventing the gateway body from being pulled and dropped from the desktop and damaged; the data cable connected to the gateway body is placed inside the clamping plate, and the screw is rotated inside the convex block. As the screw rotates, the two convex blocks approach each other, and the convex blocks drive the clamping plate, the first cogs and the second cogs to move and squeeze the data cable, increasing the friction force of the data cable moving inside the clamping plate and preventing the data cable from sliding randomly inside the clamping plate easily; the side walls of the first cogs and the second cogs are arc-shaped, and the bending directions of the first cogs and the second cogs are opposite. When the data cable moves towards the connector direction, the bending direction of the second cogs is opposite to the movement direction of the data cable, and the second cogs hook the data cable, increasing the resistance of the data cable movement. Similarly, when the data cable moves away from the connector direction, the bending direction of the first cogs is opposite to the movement direction of the data cable, and the first cogs hook the data cable, so that the first cogs and the second cogs hook the data cable from two directions, preventing the data cable from shaking randomly; and two rows of the first cogs and the second cogs on the inner side wall of the clamping plate are arranged staggeredly, and the first cogs and the second cogs abut against the data cable from different positions, further increasing the resistance of the data cable movement, preventing the connection between the plug and the connector from loosening, and maintaining the stability of the transmission. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] Figure 1Schematic diagram of a preferred embodiment of the intelligent heating customer service voice gateway provided by the present utility model;

[0016] Figure 2 For Figure 1 Schematic diagram of the internal structure of the gateway body shown;

[0017] Figure 3 For Figure 2 Enlarged schematic diagram of the structure at position A shown;

[0018] Figure 4 For Figure 1 Top view of the gateway body structure shown;

[0019] Figure 5 For Figure 3 Side view of the internal structure of the card board shown;

[0020] Figure 6 For Figure 3 Top view of the internal structure of the card board shown;

[0021] Figure 7 Schematic diagram of the circuit structure provided by the present utility model.

[0022] Reference numerals in the figure: 1. Gateway body, 11. Central processing unit, 12. Information transmission module, 13. Connector, 14. Customer service voice processing module, 15. Intelligent heating information processing module, 2. Fixed seat, 21. Clamping plate, 22. Connecting plate, 23. Groove, 3. Fixing mechanism, 31. Fixed plate, 32. Card board, 33. Convex block, 34. First tooth, 35. Second tooth, 36. Screw, 4. Plug, 41. Data cable. Detailed implementation manners

[0023] The present utility model will be further described below in conjunction with the accompanying drawings and embodiments.

[0024] Please refer to Figures 1 to 7 , Figure 1 Schematic diagram of a preferred embodiment of the intelligent heating customer service voice gateway provided by the present utility model; Figure 2 For Figure 1 Schematic diagram of the internal structure of the gateway body shown; Figure 3 For Figure 2 Enlarged schematic diagram of the structure at position A shown; Figure 4 For Figure 1 Top view of the gateway body structure shown; Figure 5 For Figure 3 Side view of the internal structure of the card board shown; Figure 6 For Figure 3 Top view of the internal structure of the card board shown; Figure 7Schematic diagram of the circuit structure provided by the present utility model. The intelligent heating customer service voice gateway includes: a gateway body 1, a central processor 11 is installed inside the gateway body 1, and the central processor 11 is electrically connected to an information transmission module 12, a customer service voice processing module 14, and an intelligent heating information processing module 15. When a customer consults a problem encountered during the heating process by phone, the information sent by the customer when making a call enters the information transmission module 12 through the data line 41. The information transmission module 12 then transfers the information to the customer service voice processing module 14 inside the central processor 11 for processing. The customer service voice processing module 14 recognizes and stores the voice information sent by the customer, searches for a reply in the intelligent heating information processing module 15 by identifying the problem sent by the customer, and after finding the reply, feeds it back to the customer through the information transmission module 12; when the customer is not satisfied with the reply or no reply is found in the intelligent heating information processing module 15, the central processor 11 operates, transfers the customer's call to the heating service platform through the information transmission module 12, and provides manual service to the customer through the service platform; during the operation of the central processor 11, the central processor 11 records and collects customer information, and transmits the stored information to the intelligent heating platform through the transmission module 12 for storage and analysis, so as to reply to the customer's questions.

[0025] A plurality of connectors 13 are installed on the side wall of the gateway body 1, and the connectors 13 are electrically connected to the information transmission module 12; a plug 4 is engaged inside the connector 13, and one end of the plug 4 is installed with a data line 41. In order to facilitate the connection of the data line 41 and the information transmission module 12 through the connector 13 and the plug 4, and facilitate the transmission of information between the data line 41 and the information transmission module 12.

[0026] The gateway body 1 is engaged with a fixing base 2, a clamping plate 21 is installed on the surface of the fixing base 2, and the clamping plate 21 abuts against the side wall of the gateway body 1; connecting plates 22 are symmetrically installed on the side wall of the fixing base 2, and a plurality of grooves 23 are provided on the side wall of the connecting plate 22. In order to facilitate the fixing of the gateway body 1 by the fixing base 2, and the clamping plate 21 prevents the gateway body 1 from falling off the surface of the fixing base 2, and a bolt is used to penetrate the groove 23 to fix the connecting plate 22 and the fixing base 2 on the desktop, thereby fixing the gateway body 1 above the desktop and preventing the gateway body 1 from falling off the desktop; and the fixing base 2 suspends the gateway body 1 to avoid heat dissipation of the gateway body 1.

[0027] One end of the fixed seat 2 fixes the fixing mechanism 3 of the data line 41; the fixing mechanism 3 includes a fixing plate 41, a clamping plate 32, a convex block 33, a first clamping tooth 34, a second clamping tooth 35 and a screw 36. One end of the fixed seat 2 is fixedly connected to the fixing plate 41. A plurality of clamping plates 32 are installed on the surface of the fixing plate 41, and the data line 41 is installed inside the clamping plate 32; the first clamping teeth 34 and the second clamping teeth 35 are installed on both the inner bottom surface and the inner side wall of the clamping plate 32, and the first clamping teeth 34 and the second clamping teeth 35 abut against the side wall of the data line 41; convex blocks 33 are symmetrically installed at the top of the clamping plate 32, and the convex blocks 33 are threadedly connected to the screw 36. The side walls of the first clamping teeth 34 and the second clamping teeth 35 are arc-shaped, and the bending directions of the first clamping teeth 34 and the second clamping teeth 35 are opposite; the cross-section of the side wall of the clamping plate 32 is a large semi-circle, and two rows of the first clamping teeth 34 and the second clamping teeth 35 on the inner side wall of the clamping plate 32 are arranged staggeredly. When placing the data line 41, the data line 41 is placed inside the clamping plate 32, and the screw 36 is rotated inside the convex block 33. As the screw 36 rotates, the two convex blocks 33 approach each other. The convex blocks 33 drive the clamping plate 32, the first clamping teeth 34 and the second clamping teeth 35 to move and squeeze the data line 41, increasing the friction force of the data line 41 moving inside the clamping plate 32 and preventing the data line 41 from sliding randomly inside the clamping plate 32 easily; the side walls of the first clamping teeth 34 and the second clamping teeth 35 are arc-shaped, and the bending directions of the first clamping teeth 34 and the second clamping teeth 35 are opposite. When the data line 41 moves towards the joint 4, the bending direction of the second clamping tooth 35 is opposite to the moving direction of the data line 41, and the second clamping tooth 35 hooks the data line 41, increasing the resistance of the data line 41 moving. Similarly, when the data line 41 moves away from the joint 4, the bending direction of the first clamping tooth 34 is opposite to the moving direction of the data line 4, and the first clamping tooth 34 hooks the data line, so that the first clamping tooth 34 and the second clamping tooth 35 hook the data line from two directions, preventing the data line 41 from shaking randomly; and two rows of the first clamping teeth 34 and the second clamping teeth 35 on the inner side wall of the clamping plate 32 are arranged staggeredly (as shown in Appendix Figure 6 ), the first clamping teeth 34 and the second clamping teeth 35 abut against the data line 41 from different positions, further increasing the resistance of the data line 41 moving, preventing looseness at the connection between the plug 4 and the joint 13, and maintaining the stability of transmission.

[0028] The above are only embodiments of the present utility model, and do not thus limit the patent scope of the present utility model. Any equivalent structural or equivalent process transformations made by using the content of the specification and drawings of the present utility model, or directly or indirectly applied in other related technical fields, are similarly included within the patent protection scope of the present utility model.

Claims

1. A voice gateway for intelligent heating customer service, characterized in that, Including: A gateway body (1), which is engaged with a fixing base (2), and one end of the fixing base (2) is fixed with a fixing mechanism (3) of a data line (41); The fixing mechanism (3) includes a fixing plate (41), a clamping plate (32), a convex block (33), a first tooth (34), a second tooth (35) and a screw (36). One end of the fixing base (2) is fixedly connected to the fixing plate (41). A plurality of clamping plates (32) are installed on the surface of the fixing plate (41), and the data line (41) is installed inside the clamping plate (32). The first tooth (34) and the second tooth (35) are installed on both the inner bottom surface and the inner side wall of the clamping plate (32), and the first tooth (34) and the second tooth (35) abut against the side wall of the data line (41). Convex blocks (33) are symmetrically installed at the top end of the clamping plate (32), and the convex blocks (33) are threadedly connected to the screw (36).

2. The voice gateway for intelligent heating customer service according to claim 1, characterized in that A central processor (11) is installed inside the gateway body (1), and the central processor (11) is electrically connected to an information transmission module (12), a customer service voice processing module (14) and a smart heating information processing module (15).

3. The voice gateway for intelligent heating customer service according to claim 2, characterized in that A plurality of connectors (13) are installed on the side wall of the gateway body (1), and the connectors (13) are electrically connected to the information transmission module (12). A plug (4) is engaged inside the connector (13), and a data line (41) is installed at one end of the plug (4).

4. The voice gateway for intelligent heating customer service according to claim 1, characterized in that, A clamping plate (21) is installed on the surface of the fixing base (2), and the clamping plate (21) abuts against the side wall of the gateway body (1).

5. The voice gateway for intelligent heating customer service according to claim 4, characterized in that, Connection plates (22) are symmetrically installed on the side wall of the fixing base (2), and a plurality of grooves (23) are provided on the side wall of the connection plates (22).

6. The voice gateway for intelligent heating customer service according to claim 1, characterized in that The side walls of the first tooth (34) and the second tooth (35) are arc-shaped, and the bending directions of the first tooth (34) and the second tooth (35) are opposite.

7. The voice gateway for intelligent heating customer service according to claim 1, characterized in that, The cross section of the side wall of the clamping plate (32) is a large semi-circle, and two rows of the first teeth (34) and the second teeth (35) on the inner side wall of the clamping plate (32) are arranged staggeredly.

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