Subway intelligent customer service robot

Abstract

The utility model belongs to the technical field of intelligent service, and particularly relates to a subway intelligent customer service robot which comprises a chassis, a machine body and a rotatable head, a chassis framework is installed in the chassis, walking driving wheels and universal wheels are installed on the chassis framework, an ultrasonic sensor and a laser radar are installed on the chassis, and the machine body is installed on the chassis. An air inlet is formed in the machine body, a control system is arranged in the machine body, a smoke sensor is installed in the machine body, a high-definition touch display screen, a depth camera, a scram button, a maintenance panel, a card reader, a thermal printer, a two-dimensional code scanning module and an infrared sensor are installed on the machine body, a high-definition camera is installed above the machine body, and a rotatable head is installed at the top of the machine body. Through the use of the card reader, the thermal printer and the two-dimensional code scanning module, the functions of ticket selling, printing, recharging and the like are realized, the metro ticket business processing efficiency is improved, the queuing time of passengers is shortened, the metro operation cost is reduced, and the workload of manual customer service is reduced.

Description

TECHNICAL FIELD

[0001] The utility model belongs to intelligent service technical field, concretely relates to a subway intelligent customer service robot. BACKGROUND

[0002] With the rapid development of urban rail transit, as an efficient and convenient public transportation mode, the passenger flow of subway is increasingly large. In the process of subway operation, passengers often encounter various problems, such as line query, station information consultation, ticket purchase guidance, emergency help, etc.

[0003] The existing self-service equipment is relatively single in function, and can usually only provide simple basic services such as ticket purchase and query, cannot interact with passengers in depth, and cannot give accurate and timely answers to complex problems raised by passengers. For example, when passengers ask about detailed information of transfer lines or encounter emergency situations and need help, the self-service equipment often cannot provide effective support.

[0004] In addition, in the subway environment, due to the dense personnel and complex space, there are certain safety hazards such as fire and passenger sudden illness. The traditional customer service system is difficult to monitor these safety risks in real time and cannot take effective measures in time.

[0005] Although there are some subway customer service robots at present, they are mostly general customer service robots applied to subway scenes, only have basic functions such as inquiry and guidance, and cannot meet the needs of subway passengers for ticket purchase, ticket card update and other ticketing functions. Therefore, it is necessary to develop a mobile intelligent customer service robot that can support passenger voice inquiry, information query, ticket purchase and ticket card update to better replace the work of subway staff. UTILITY MODEL CONTENT

[0006] In view of the above problems, the utility model aims to provide a subway intelligent customer service robot to solve the problem that the existing subway customer service robot cannot meet the needs of subway passengers for ticket purchase, ticket card update and other ticketing functions.

[0007] In order to achieve the above object, the utility model discloses the technical scheme that a subway intelligent customer service robot adopts: a subway intelligent customer service robot, including chassis, fuselage and rotatable head, the inside installation of chassis has chassis framework, the left and right sides of chassis framework are installed with walking drive wheel, the front and rear sides of chassis framework are installed with universal wheel, install ultrasonic sensor, laser radar on the chassis, the rear portion of chassis is provided with charging interface, install fuselage on the chassis, the air inlet hole is seted up on the fuselage, the inside control system of fuselage is equipped with smoke transducer, install high -definition touch display screen, depth camera, emergency stop button, maintenance panel, card reader, thermal printer, two -dimensional code scanning module, infrared sensor on the fuselage, install high -definition camera on the top of fuselage, install rotatable head on the top of fuselage.

[0008] The utility model discloses the beneficial effect is: through the use of card reader, thermal printer, two -dimensional code scanning module realizes ticket selling, printing, recharging and so on Function, improve subway ticket processing efficiency, reduce the passenger queuing time, reduce subway operation cost, reduce the workload of manual customer service.

[0009] In order to realize the free movement of robot;

[0010] As the further improvement of the above technical scheme: the number of universal wheel is four and is set in the two sides of walking drive wheel in two groups, and the bottom end of walking drive wheel is flush with the bottom end of universal wheel.

[0011] The beneficial effect of the improvement is: four universal wheels play the role of stable support robot, make walking drive wheel drive robot stable movement, in addition, when two walking drive wheels work at different speeds to produce differential, robot left and right steering can be realized.

[0012] In order to guarantee the safe movement of robot;

[0013] As the further improvement of the above technical scheme: the control system arranged in the inside of fuselage includes host module, storage module and network module, and walking drive wheel, ultrasonic sensor, laser radar, depth camera and high-definition camera are electrically connected with the control system.

[0014] The beneficial effect of the improvement is: through the detection and construction of surrounding environment of laser radar and the identification information of surrounding environment of ultrasonic sensor, laser radar, depth camera and high-definition camera, the object around can be effectively detected and identified.

[0015] In order to realize the effective subway ride auxiliary function;

[0016] As the further improvement of the above technical scheme: card reader and thermal printer, two -dimensional code scanning module are electrically connected with the control system arranged in the inside of fuselage.

[0017] The improved beneficial effect is that the traffic card recognition and processing unit: the robot can recognize various types of traffic cards, read the information in the card and perform related payment and ticket printing operations.

[0018] In order to further improve the interaction of the robot;

[0019] As a further improvement of the above technical solution: a driving motor is installed inside the fuselage to drive the rotation of the rotatable head, and an expression screen, a ring-shaped light strip and a ring-shaped microphone array are installed on the rotatable head.

[0020] The improved beneficial effect is that the expression screen can be configured with expression animation in cooperation with the voice of the robot, effectively increasing the close feeling with the passenger, the rotatable head has a ring-shaped light strip on the top, which can display different colors, and the rotatable head has a ring-shaped microphone array above, which is used to receive and identify the sound emitted by the passenger.

[0021] The parts not involved in the device are the same as or can be realized by the prior art. BRIEF DESCRIPTION OF DRAWINGS

[0022] Figure 1 Structure diagram of the utility model Figure One ;

[0023] Figure 2 Structure diagram of the utility model Figure Two ;

[0024] Figure 3 Bottom view of the utility model

[0025] Figure 4 Exploded view of the utility model

[0026] In the figure: 1, chassis; 11, chassis skeleton; 12, walking driving wheel; 13, universal wheel; 14, ultrasonic sensor; 15, laser radar; 16, charging interface; 17, air inlet hole; 2, fuselage; 21, depth camera; 22, emergency stop button; 23, maintenance panel; 24, card reader; 25, thermal printer; 26, two-dimensional code scanning module; 27, infrared sensor; 28, smoke sensor; 3, high-definition touch display screen; 5, high-definition camera; 6, rotatable head; 61, expression screen; 62, ring-shaped light strip; 63, ring-shaped microphone array. DETAILED DESCRIPTION

[0027] In order to make those skilled in the art better understand the technical solutions of the present application, the present application will be described in detail below in conjunction with the drawings, and the description in this part is only exemplary and explanatory, and should not have any limiting effect on the protection scope of the present application.

[0028] Embodiment 1:

[0029] As shown in Figure 1 A subway intelligent customer service robot, comprising a chassis 1, a body 2 and a rotatable head 6, a chassis skeleton 11 is installed inside the chassis 1, walking drive wheels 12 are installed on the left and right sides of the chassis skeleton 11, universal wheels 13 are installed on the front and rear sides of the chassis skeleton 11, an ultrasonic sensor 14 and a laser radar 15 are installed on the chassis 1, a charging interface 16 is arranged at the rear of the chassis 1, the body 2 is installed on the chassis 1, an air inlet hole 17 is formed in the body 2, a control system is arranged inside the body 2 and a smoke sensor 28 is installed, a high-definition touch display screen 3, a depth camera 21, an emergency stop button 22, a maintenance panel 23, a card reader 24, a thermal printer 25, a two-dimensional code scanning module 26 and an infrared sensor 27 are installed on the body 2, a high-definition camera 5 is installed above the body 2, the rotatable head 6 is installed on the top of the body 2, the functions of ticket selling, printing and recharging are realized through the use of the card reader 24, the thermal printer 25 and the two-dimensional code scanning module 26, the efficiency of subway ticket processing is improved, the queuing time of passengers is reduced, the operating cost of the subway is reduced, the workload of manual customer service is reduced, the number of the universal wheels 13 is four and they are arranged in two groups on both sides of the walking drive wheels 12, the bottom ends of the walking drive wheels 12 and the universal wheels 13 are flush, the four universal wheels 13 play a role in stably supporting the robot, enabling the walking drive wheels 12 to drive the robot to move stably, in addition, when the two walking drive wheels 12 work at different speeds to produce differential speed, the robot can turn left and right, the control system arranged inside the body 2 comprises a host module, a storage module and a network module, the walking drive wheels 12, the ultrasonic sensor 14, the laser radar 15, the depth camera 21 and the high-definition camera 5 are electrically connected to the control system, through the detection and construction of the surrounding environment by the laser radar 15 and the identification information of the surrounding environment by the ultrasonic sensor 14, the laser radar 15, the depth camera 21 and the high-definition camera 5, the objects around the robot are effectively detected and identified, the card reader 24, the thermal printer 25 and the two-dimensional code scanning module 26 are electrically connected to the control system arranged inside the body 2, the traffic card identification and processing unit: the robot can identify various types of traffic cards, read the information in the card and perform related payment and ticket printing operations, a drive motor for driving the rotatable head 6 to rotate is installed in the body 2, an expression screen 61, a ring-shaped light belt 62 and a ring-shaped microphone array 63 are installed on the rotatable head 6, the expression screen 61 can be configured with expression animation in cooperation with the voice of the robot, effectively increasing the sense of closeness to passengers, the top of the rotatable head 6 is provided with the ring-shaped light belt 62, which can display different colors, and the top of the rotatable head 6 is provided with the ring-shaped microphone array 63, which is used for receiving and identifying the sound emitted by passengers.

[0030] The working principle of the technical solution is as follows: in use, the walking driving wheels 12 rotate and drive the universal wheels 13 to walk, and driving in different directions can realize the walking of the subway intelligent customer service robot in different directions; when the two walking driving wheels 12 rotate at different speeds, the robot can turn left and right; the ultrasonic sensor 14 measures the distance between the robot and the obstacle by emitting ultrasonic waves and receiving the reflected signals, so that the robot can perceive the surrounding environment in real time, thereby avoiding obstacles and ensuring safe driving; the laser radar 15 can detect the surrounding environment in real time, realize functions such as map building, obstacle avoidance, and navigation; the chassis 1 is provided with a charging interface 16 at the rear, which can charge the subway intelligent customer service robot; the ring microphone array 63 can realize the sound playing function of the robot; passengers can touch and interact and obtain information through the high-definition touch display screen 3; the depth camera 21 can visually detect the front of the robot to determine the distance and height of the front personnel or obstacles; in an emergency, the robot can be stopped by pressing the emergency stop button 22; the maintenance panel 23 can be opened to maintain and replace the internal components of the robot; when the passenger approaches the card reader 24 identification area with the traffic card, the robot reads the traffic card information through the radio frequency identification technology, and displays the balance and consumption records in the card on the high-definition touch display screen 3; after the passenger buys an electronic ticket, the passenger can choose to print the electronic ticket voucher, and the thermal printer 25 prints out a paper ticket; after the passenger opens the payment two-dimensional code on the mobile phone, the two-dimensional code is aligned with the two-dimensional code scanning module 26, the robot scans the two-dimensional code, communicates with the subway ticket system, completes the ticket purchase process, and deducts the corresponding amount from the passenger's payment account; the high-definition camera 5 can identify the objects in front of the robot and the surrounding environment; the rotatable head 6 is installed on the top of the body 2, and a driving device for driving the rotatable head 6 to rotate is installed inside the body 2; the rotatable head 6 is provided with an expression screen 61, which can be configured with expression animations in cooperation with the voice of the robot, effectively increasing the close feeling with the passengers; the rotatable head 6 is provided with a ring light strip 62 at the top, which can display different colors; after the smoke sensor 28 detects smoke or the high-definition camera 5 identifies that a person is smoking through image recognition technology, the robot first approaches the suspected fire source, and when the infrared sensor 27 further detects the fire source, the ring microphone array 63 issues a sound alarm to remind the person to actively extinguish the cigarette or to remind the surrounding on-duty personnel to stop it.

[0031] It should be noted that in this document, the terms "comprise", "comprising", or any other variant thereof are intended to cover non-exclusive inclusions, so that processes, methods, articles, or devices that include a series of elements not only include those elements, but also include other elements not explicitly listed, or inherent to such processes, methods, articles, or devices.

[0032] The principles and implementation manners of the present application are described by using specific examples in the present application, and the above examples are only used to help understand the method of the present application and its core idea. The above description is only the preferred implementation manner of the present application, and it should be pointed out that, due to the limited expression of the text, there are objectively infinite specific structures, and for ordinary skilled persons in the technical field, some improvements, refinements or changes can be made without departing from the principles of the present application, and the above technical features can also be combined in an appropriate manner; the improvements, refinements, changes or combinations, or the direct application of the inventive concept and technical solution to other occasions without improvement, should be regarded as the protection scope of the present application.

Claims

1. A subway intelligent customer service robot, characterized in that: The application relates to a robot, which comprises a chassis (1), a body (2) and a rotatable head (6), wherein a chassis framework (11) is arranged inside the chassis (1), walking driving wheels (12) are arranged on the left and right sides of the chassis framework (11), universal wheels (13) are arranged on the front and back sides of the chassis framework (11), an ultrasonic sensor (14) and a laser radar (15) are arranged on the chassis (1), a charging interface (16) is arranged at the back of the chassis (1), the body (2) is arranged on the chassis (1), an air inlet hole (17) is arranged on the body (2), a control system is arranged inside the body (2) and a smoke sensor (28) is arranged on the body (2), a high-definition touch display screen (3), a depth camera (21), an emergency stop button (22), a maintenance panel (23), a card reader (24), a thermal printer (25), a two-dimensional code scanning module (26) and an infrared sensor (27) are arranged on the body (2), a high-definition camera (5) is arranged above the body (2), and the rotatable head (6) is arranged on the top of the body (2).

2. The subway intelligent customer service robot according to claim 1, characterized in that: The number of the universal wheels (13) is four, and the universal wheels (13) are arranged on the two sides of the walking driving wheels (12) in two groups.

3. The subway intelligent customer service robot according to claim 1, characterized in that: The control system arranged inside the body (2) comprises a host module, a storage module and a network module, and the walking driving wheels (12), the ultrasonic sensor (14), the laser radar (15), the depth camera (21) and the high-definition camera (5) are electrically connected with the control system.

4. The subway intelligent customer service robot according to claim 1, characterized in that: The card reader (24), the thermal printer (25) and the two-dimensional code scanning module (26) are electrically connected with the control system arranged inside the body (2).

5. The subway intelligent customer service robot according to claim 1, characterized in that: A driving motor for driving the rotatable head (6) to rotate is arranged inside the body (2), and an expression screen (61), a ring-shaped light belt (62) and a ring-shaped microphone array (63) are arranged on the rotatable head (6).

Images