Interactive, voice-controlled customer information and sales unit with touch display in stele design

A self-contained digital stable system with integrated components supports voice-based, automated product consulting at the point of sale, addressing the lack of such systems by enabling effective voice-based interaction with AI avatars in noisy environments and multiple languages.

DE202025001004U1Active Publication Date: 2025-08-07AUDAMEDIA DEUT
View PDF 2 Cites 0 Cited by

Patent Information

Application Number
DE202025001004
Authority / Receiving Office
DE · DE
Patent Type
Utility models
Current Assignee / Owner
Filing Date
2025-04-23
Publication Date
2025-08-07
Estimated Expiration
2035-04-30

AI Technical Summary

Technical Problem

Existing point of sale systems lack a voice-based, automated product consulting solution that can operate independently without direct personal involvement, particularly in noisy environments and support multiple languages.

Method used

A self-contained digital stable system with integrated components including a touchscreen, microphones for speech recognition, audio output, motion or image sensors, computing unit, network connection, and control center, enabling voice-based interaction with an AI avatar that performs context-sensitive dialogues and operates in multiple languages.

Benefits of technology

Enables full voice-based interaction between customers and AI avatars, eliminating the need for manual input, and effectively handles noisy environments and multiple languages.

✦ Generated by Eureka AI based on patent content.

Smart Images

  • Figure 00000000_0000_ABST
    Figure 00000000_0000_ABST
Patent Text Reader

Abstract

Interactive customer information and sales system in the form of a free-standing digital stele for use at the point of sale, characterized in that the stele comprises a combination of an integrated touchscreen, a microphone unit for speech recognition, a loudspeaker system for speech output, an integrated computing unit with operating system and a network connection, whereby a voice-based interaction with the customer takes place via AI-supported avatar software.
Need to check novelty before this filing date? Find Prior Art

Description

[0001] The invention relates to an interactive customer information, sales and advice system in the form of a free-standing digital stele for use at points of sale.

[0002] The goal is to provide voice-based, automated product advice without direct staff involvement.

[0003] The stele has a modular design and includes the following functional components: 1. An integrated screen with touch function, which is used to visually display product information and interact with the user interface. 2. Multiple microphone units for speech recognition, even in noisy environments. 3. An audio output system (speaker) to reproduce the computer-generated voice of the digital assistant. 4. A motion or image sensor, preferably in the form of infrared, microwave or camera sensors, for automatic presence detection and activation of the stele. 5. An integrated processing unit with operating system, which executes the AI avatar software and connects to the control system. 6. A network connection, either via LAN (RJ45), mobile network or WLAN, through which the system exchanges updates, data synchronization and usage information. 7. A Control Center module that enables control via a central management system (AudaMedia control system). 8. A power supply via a standard 230V mains connection. 9. Optional: A front camera for situation-dependent interaction, for example for tracking eye contact or personalized avatar reactions.

[0004] The system enables complete interaction between the customer and the AI avatar exclusively through voice. Manual input via keyboard or mouse is not required. The avatar responds context-sensitively to spoken customer queries, conducts complex dialogues, and can operate in multiple languages. List of reference symbols 1 Digital Stele 2 touchscreens 3 Microphone unit / microphone array 4 speakers 5 Processing unit with operating system 6 Network connection (LAN / WLAN) 7 Motion sensor or camera for activation 8 Control Center Module (control unit) 9 230V power connection 10 Front camera (optional)

Claims

[1] Interactive customer information and sales system in the form of a free-standing digital stele for use at the point of sale, characterized by that the stele comprises a combination of an integrated touchscreen, a microphone unit for speech recognition, a loudspeaker system for speech output, an integrated computing unit with operating system and a network connection, whereby a voice-based interaction with the customer takes place via AI-supported avatar software. [2] System according to claim 1, characterized by that the network connection can be realized via WLAN as well as via a LAN connection (RJ45) and alternatively via mobile communications. [3] System according to claim 1 or 2, characterized by that the computing unit is remotely controlled and monitored via a central management system (control center). [4] System according to one of the preceding claims, characterized bythat the activation of the stele is carried out by a motion sensor or an integrated camera. [5] System according to one of the preceding claims, characterized by that audio output is provided via a built-in speaker system that reproduces the avatar's synthetic speech in real time. [6] System according to one of the preceding claims, characterized by that the power supply is via a standard 230V mains connection. [7] System according to one of the preceding claims, characterized by that a front camera is integrated for situation-dependent interaction. [8] System according to one of the preceding claims, characterized by that the system is operated exclusively through voice interaction, without the need for a keyboard or other manual input.

Citation Information

Patent Citations

  • JP000007582499B2

  • Apparatus and method for creating content based on digital human using artificial intelligence

    KR1020220094008A