Social Kondo network for mitigating ownership and investment risks of multi-unit residential, commercial and industrial real estate properties

Abstract

A computer-based social networking system for connecting multi-party buildings to enable transparent and secure communication between user groups based on a combination of verified roles and ownership and / or company identification, with the aim of reducing risks for property owners and investors and improving cost efficiency and return on investment (ROI), the system comprising the following: • A verification module checks user roles and their affiliation with a property and / or company by requesting documents such as utility bills, tax assessments or company documents, thereby ensuring the security and confidentiality of communication within the respective group; • a categorization module configured to assign each user a category based on a verified property or the identity and affiliation of a society, and to assign a subcategory based on the user's role in the society; • a user interface module configured to display user profiles and interactions, providing complete transparency and openness of communication while maintaining personal privacy by displaying only the first name and a company or property name or other identity, without contact details; • a communication module configured to assign communication rights and restrictions to each user based on their category and subcategory, thus ensuring confidential communication within user groups; • a role-based interaction engine configured to allow users to interact within their own subcategories and, if permitted, across subcategories, either limited to two companies or across all registered ownership companies; • A data aggregation module configured to collect industry data related to condominium owners' problems, including advice from other property owners, data on service providers, the services they provide, customer satisfaction scores based on complaints, provider responses, problem resolutions, and service prices, and stores this data in a database for future analysis and use.

Description

FIELD OF INVENTION

[0001] The present invention relates generally to communication networks for real estate, and in particular, but not limited to, a method that enables social and professional communication between different categories of persons who either own or manage a multi-unit building. Social networks that include methods and user organization based on verified user roles, property addresses, privileges, and restrictions for more efficient user communication (in particular, but not limited to, owners, residents, managers, service providers, etc.), more transparent information, and greater financial efficiency for multi-unit residential, commercial, and industrial properties. BACKGROUND

[0002] Social media networks are an integral part of life for a large portion of society in developed countries. They allow individuals to connect, communicate, and share information. The popularity of social media has also fostered the creation of online communities that facilitate communication between people about shared interests, ideas, and connections. Social media communities have become a vital source of support and information for many. There are many different types of social media networks, typically focusing on a particular genre or industry. For example, LinkedIn is a social media network that focuses on professional healthcare professionals and promotes networking among its users.The reach of online social networks can be specific to a particular geography or have an expansive global footprint. Most social networks are agnostic and do not provide features focused on a specific geographic location.

[0003] A shortcoming of most online networks is their inability or lack of organization of communication within and between specific property owners, directors, other related individuals, employees, or service providers. No user categorization is performed, and they lack the benefit that could be provided by categorizing users to either identify a specialty or designate authority for a particular entity. Organizing users into categories and subcategories based on parameters such as, but not limited to, verified address and a role in the building (as director or owner) or a title, would provide a significant advantage in efficiency for communication, as well as improved financial and emotional well-being for owners and residents. This is just one example, but not a limitation.For multi-unit building identification of individuals such as owners, managers, and investors, improved communication and, consequently, faster problem resolution could occur. Furthermore, improved transparency for these categories of individuals would enable an enhanced overall experience. For example, but not limited to, this could facilitate communication regarding issues between, but not limited to, financial and non-financial individuals within a shared building. Current technologies also allow communication between similar categories of individuals located in different buildings who may be experiencing the same or a similar problem.

[0004] Accordingly, there is a need for a procedure that enables social communication between categories and subcategories of people who are either residents or professionally associated with multi-unit buildings. SUMMARY OF THE INVENTION

[0005] The object of the present invention is to provide a method for enabling social communication and financial and non-financial efficiency and effectiveness improvements, as well as improvements in social relationships in multi-unit residential, commercial, and industrial building units in the same or similar buildings, via a social network, wherein the present invention implements the assignment of categories and subcategories to users.

[0006] A further object of the present invention is to provide a communication network and a method that are operable to enable targeted communication of a large number of people associated with multi-unit buildings, wherein the present invention employs address verification and further uses an address to enable communication between users who have the same category and subcategory, based on a role in the building.

[0007] A further object of the present invention is to provide a method for enabling targeted social communication and improvement of relationships between persons in the same or similar buildings via a dedicated social network, wherein the present invention provides a restriction of communication between some categories and subcategories of persons.

[0008] Another object of the present invention is to provide a communication network and a method that are operable to enable targeted communication between a large number of people associated with multi-unit buildings, wherein a user's privileges are based on their category or subcategory.

[0009] Another object of the present invention is to provide a method for enabling social communication and improving relationships between persons in the same or similar buildings via a social network, wherein the present invention enables targeted communication between the same categories of persons across different buildings.

[0010] An additional object of the present invention is to provide a communication network and a method that are operable to enable targeted communication between a large number of people associated with multiple units.

[0011] Buildings, wherein the present invention places restrictions on communications between some categories and subcategories of persons.

[0012] Another object of the present invention is to provide a supervised compilation tool between owners, directors or a manager of the building and a service provider, with the aim of obtaining a problem that a business service provider can identify and evaluate based on a compilation process result and owner compliance.

[0013] To carry out the above and related objects, the present invention can be embodied in the form shown in the accompanying drawings. It should be noted that the drawings are for illustrative purposes only. Variations are considered as part of the present invention, limited only by the scope of the claims. BRIEF DESCRIPTION OF THE DRAWINGS

[0014] A more complete understanding of the present invention can be obtained by referring to the following detailed description and the attached claims in conjunction with the attached drawings, wherein: Figure 1 is a schematic diagram of a process flow between subcategories across three commercial buildings; and 2 is a schematic diagram of a process flow between subcategories across multiple residential buildings with multiple units; and 3 is a flowchart of an exemplary process of the present invention; and 4. A flowchart of an exemplary process for a group or subgroup selection election to transmit a message; and Fig. Figure 5 is a flowchart of an exemplary method of the present invention for transmitting and controlling a complaint, processing a response, and categorizing a service provider. DETAILED DESCRIPTION

[0015] With reference to the attached drawings, in which various elements shown therein are not necessarily drawn to scale and in which the views and figures refer to the same elements with identical reference numerals, a multi-unit building communication network and a method 100 are shown, which are constructed according to the principles of the present invention.

[0016] One embodiment of the present invention is discussed herein with reference to the figures submitted herein. Those skilled in the art will understand that the detailed description herein with respect to these figures serves for explanatory purposes and that, within the scope of the present invention, alternative embodiments are considered plausible. For example, but not limited to, those skilled in the art will recognize, in light of the teachings of the present invention, a multitude of alternative and suitable approaches, depending on the needs of the particular application, for implementing the functionality of any details described herein beyond the specific implementation possibilities in the embodiment described herein. Various modifications and embodiments are within the scope of the present invention.

[0017] It is further understood that the present invention is not limited to the specific methodology, materials, uses, and applications described herein, as these may vary. It is also understood that the terminology used herein is employed only for the purpose of describing specific embodiments and is not intended to limit the scope of protection of the present invention. It should be noted that, as used herein and in the claims, the singular forms "a," "an," and "the" include multiple references unless the context clearly indicates otherwise. Thus, for example, a reference to "an element" refers to one or more elements and includes equivalents thereof known to those skilled in the art. All conjunctions used are to be understood in the narrowest possible sense.Thus, the word "or" should be understood as having the definition of a logical "or" rather than a logical "exclusive or," unless the context clearly requires otherwise. Structures described herein are also to be understood as referring to functional equivalents of such structures. Language that can be interpreted as expressing an approximation should be understood as such unless the context clearly requires otherwise.

[0018] References to “an embodiment”, “an embodiment”, “exemplary embodiments” and the like may indicate that the embodiment(s) of the invention so described may include a certain feature, structure or property, but not every embodiment necessarily includes that certain feature, structure or property.

[0019] In particular, with reference to the figures submitted herein, the multi-unit building communication network and the method 100 facilitate a process of grouping people associated with a building or a multitude of buildings, as they relate to residential and administrative needs and requirements. It should be understood within the scope of the present invention that the multi-unit building communication network user grouping method 100 could be applied to any type of commercial, industrial, or residential building. It should further be understood within the scope of the present invention to be a method for creating the multi-unit building communication network, and the method 100 could be used as a software application on a smartphone or similar device, or be a website.which can be accessed by any computer device. In particular, with reference to 1, the subcategories 5 are schematically represented therein, illustrating communication protocols permitted by the user grouping method of the multi-unit building communication network and the method 100. The subcategories 5 are roles of persons who are either personally or professionally associated with a building 10. As discussed herein, there are various identities of subcategories, including: investor, property manager, client, owner, service provider, and potential service provider. The following discussion provides information about the process protocols facilitated by the method of the present invention, which provides control of parameters such as, but not limited to, communication privileges. As illustrated herein in 2,An exemplary communication authorization is shown there, which is facilitated by the multi-unit building communication network and procedure 100. Fig. Figure 2 illustrates the management of protocols permitted between buildings 10 and the subcategories 5 associated with these buildings 10. By way of example, but not limited to, subcategories 5 of the same role / position within the building, with respect to their affiliation with the building, e.g., the directors 15, have the communication authorization provided by the method of the present invention to communicate with additional directors and owners. As further discussed herein, the present invention provides different communication authorizations for different subcategories 5, enabling some to have two-way communication, others to be unable to communicate with certain subcategories, and others to have only one-way communication privileges with other subcategories.

[0020] In particular with reference to Fig. 3 is an exemplary method of the present invention, therein schematically illustrated. It should be understood within the scope of the present invention that the sequence of the Fig.The process described in Figure 3 is only exemplary, and it is understood that the sequence could be changed and / or some of the steps outlined therein could be included or omitted. In step 301, the owner / operator of the multi-unit building communication network and the method 100 publishes the website that provides the graphical interface for using the application that facilitates the multi-unit building communication network and the method 100. It should be understood within the scope of the present invention that the method for providing the operation of the multi-unit building communication network could be made available via a website or could be provided as a software application that is downloaded to a portable computing device. In step 303, a user will log in to the network, and in step 305, the user, if new, will create an account with the method 100.In step 307, the user will enter parameters about themselves, which will be collected in the database of the multi-unit building communication network and procedure 100. The collected parameters can include, among other things, selections such as name, age, building information, the user's role in the building, and a type of affiliation with the building. The collected parameters are used to assign the person a category and a subcategory, as discussed herein.

[0021] In step 309, the parameters entered by the user are verified using necessary processes to ensure that the user who accessed the information is accurately represented by the entered parameters. In step 311, the protocol of the present invention assigns a category to the user. The category is the address of the building. By way of example, but not limited to, if the user is associated with a condominium building, the building's name and address are used to create a category identity assigned to the user to facilitate the establishment of affiliation with a specific building. In step 313, the network protocol then assigns a subcategory to the user, the subcategory specifically identifying the user's role in relation to the building for which information was collected.Within the scope of the present invention, it is considered that the following subcategories are assigned to a user: investor, property manager, client, owner, service provider, and potential service provider. As further discussed herein, based on the subcategory classification of a user, communication protocol privileges are controlled by the network protocol to facilitate and manage communications between all users of the building using Method 100.

[0022] Step 315: The network protocol assigns user groups to all users, creating these groups using the category and subcategory assigned to each user. In step 317, the network protocol uses each user's category and subcategory, along with their assigned user group, to assign communication permissions and restrictions. These permissions and restrictions control a user's ability to communicate with other users based on their category and subcategory. For example, but not as a restriction, the network protocol can provide restrictions for tenants or owners communicating directly with an investor or potential service provider.Additionally, the method of the present invention enables a communication flow that allows either one-way and / or two-way communication between individuals belonging to specific subcategories. Step 319: The method of the present invention provides the management of communications between users belonging to a user group assigned to a category and a subcategory. These communications are implemented using audio data, video data, or written data, and the communication flow path is permitted or restricted based on the user's category and subcategory.

[0023] In step 321, the present invention uses a database that records, stores, and classifies all communication data that takes place within the system of the present invention. Step 323 of the present invention can be used to compare similarly classified data across multiple buildings. The data analysis is performed on parameters such as, but not limited to, the delivery

[0024] Parameters and costs for services from different providers. Furthermore, data analysis can be performed on HVAC data or other building operation data, which can be used to provide operational visibility for users associated with a building and as such a category. It should be understood within the scope of the present invention that data analysis could be implemented on all data types stored in the database of the present invention. In step 323, a user with a subcategory, such as, but not limited to, investor, owner, or property manager, could review the data analysis to compare project results for a single building or data across multiple buildings.For the purposes of this invention, it should be understood that the analyzed data may be, but are not limited to, building operations data, service metrics, tenant or owner inputs, or other data relating to a building or buildings. Step 325, wherein the user performs a review of the data in conjunction with the network information exchange outputs to identify best and worst practices, as determined by the data set. The best practice can then be implemented either in the same building or in other buildings to improve the metrics for which the presented data are represented. The worst practices can be used to identify and publish a list of unreliable service providers.

[0025] In step 327, the network protocol provides a classification for user groups based on parameters such as, but not limited to, the physical address and subcategory of users within the group. As an example, but not a limitation, the network protocol will classify an owner group where the owners are all associated with the same building. In step 329, the subsequent classification of user groups, the network organization procedure provides an identity for all users within the same user group. This identity is provided to protect user anonymity while facilitating communication between users belonging to the same user group.For the purposes of the present invention, it should be understood that the user groups could be designed to consist of users within the same building, or the user group could consist of a user of the same subcategory from different buildings. In step 331, in an exemplary use of a user group, a user within a user group requests communication with another user.

[0026] 333 The protocol requires that the communication permissions and restrictions of the user requesting the communication be verified to ensure that the communication is permitted within the rules of the present invention. In step 335, the method of the present invention provides for the acceptance or rejection of the user's communication request. In step 337, following verification and acceptance of the communication requests, the protocol of method 100 transmits the communication to the desired user group, with a single user or multiple users receiving the communication. In step 339, as discussed herein, the requesting user will retain their identity, and the receiving user(s) will know the subcategory of the user group, an initial sender name, and another identifier, such as, but not limited to, a building name or address.An alias username. In step 341, a problem or need is identified through communications between users in the user groups. The data transmitted between the users in the user groups is collected for data analysis. In step 343, using the data, a solution or improvement proposal is formulated for the problem / need identified in the content of the communications between the users in the user groups. It should be understood within the scope of the present invention that the problem-solving cycle is repeated during the use of the multi-unit building communication network and method 100 and can encompass a wide variety of materials, such as those relating to buildings.to which users are connected. In step 345, the multi-unit building communication network procedure maintains all communication data as well as solutions formulated in the database and makes them available to verified users for subsequent review.

[0027] The following discussion of the multi-unit building communication network and Procedure 100, listed below, is provided to offer additional information regarding Procedure 100.

[0028] The following description, prepared for explanatory purposes, supplements the preceding discussion of the present invention. Disclosed embodiments relate to the present invention and a method for creating and managing an online social network with a plurality of multi-unit residential, commercial, or industrial buildings. The disclosure of the present invention, the apparatus, and the methods of the present invention are prepared to describe communication networks for users who own residential buildings. To organize the user account into categories, the present invention can request a document from a user.The present invention further assigns the selected building to the user and grants user access to communications based on a user role within the selected building. In one embodiment, a computer-implemented method comprises creating and storing condominium / HOAS / apartment databases in computer data storage. When a user adds an address not in the database, the system activates and updates the database of a suitable city so that the original database automatically evolves based on the user's input. When a user adds a new address, the address is verified by the present invention and uploaded to the user account, which is linked to a specific building address defined in the system of the present invention.that access to communication within the group and a subcategory assigned to a specific address and user role is received.

[0029] Using a computer, for each building out of a multitude of buildings, determine all users assigned to a specific address and group them together. Based on a previously verified user role, the present invention assigns a user a user subcategory that includes a built-in list of privileges and restrictions. Using the computer assigned to a sending user of a group, the sender initiates communication, such as text, video, or audio, specifying another user group, selecting a particular user group from the list of multiple buildings.Sending a message by a sending user activates a database update that automatically sends notifications to users in both user categories: a group of users related to a sender and a group of receiving users selected by a sender.

[0030] In accordance with one disclosed embodiment, a computer-implemented method for managing a social online network with a plurality of multi-unit buildings is provided. The method includes receiving an address and a user role document from the user, verifying the address, and selecting a rightful user group, owner of a multi-unit building, from the plurality of buildings based on the exact address. The method further includes assigning the user to the selected subcategory based on a role in the building and granting the user access to communications by users assigned to the selected user group and subcategory. In accordance with another disclosed embodiment, a server for managing a social online network with a plurality of buildings is provided.The server includes a processor and memory that stores instructions executable by the processor to perform the method discussed above. In accordance with yet another disclosed embodiment, a tangible, computer-readable storage medium is provided that stores instructions configured to perform the method discussed above.

[0031] The present invention provides communication protocols and methods that help resolve at least three main problems in collective ownership of residential, commercial, and industrial buildings: First, the lack or deficiency of consolidated comparable information and benchmarks. This helps other building owners / investors to minimize losses and maintain optimal building and property market values. It also helps identify best practices for financial efficiency and high-quality building maintenance and management. Second, the lack of an effective tool for communication between owners / investors and other subcategories of users. There is no way to obtain contact information for individuals who own, invest in, or rent properties.There was no network that allowed for private (non-disclosing contact information) and independent communication with neighbors in the same building, without property management control. Ultimately, this resulted in low financial efficiency, which did not meet the expectations of owners / investors. Similar residential and commercial buildings could exhibit significant differences in financial efficiency due to management deficiencies.

[0032] The network connecting people living in the same building has many advantages because it connects people who share similar problems, live in the same building, or invest in it. And considering that such multi-unit buildings are typically managed by property management companies, there is a high risk of conflicts of interest between owners / investors, who pay the money, and the management company, which has the responsibility for the property. And in this situation, owners...

[0033] Investors cannot always express their concerns and opinions regarding the low quality of management services and pricing when owner / investor communication is organized based on software controlled by the property management system. The present invention facilitates information transparency for all users. For example, but not limited to, residential property owners, tenants, directors, commercial and industrial property investors, utility companies, and potential service providers can exchange information to make informed decisions. Contact with other building owners, directors, tenants, and other user categories can involve exchanging opinions, experiences, and references on service providers, and arranging reciprocal projects and contracts to obtain better prices.For property managers and tenants of commercial and industrial buildings, such networks could be helpful in day-to-day building management. Organizing effective communication supports owners and investors, providing an opportunity to discuss issues within buildings with the same building owners and directors, between owners / investors of different buildings, between different condominium board directors, and between other user subcategories. Communication is private; no detailed contact information is shared, only the first name is revealed. The network is independent, secure, and not controlled by any parties. This allows all users to express their opinions, complaints, and request urgent help and advice, thereby providing influence on building management efficiency.to reduce costs and provide more and higher quality services.

[0034] Financial efficiency could be improved through better and more timely information on the best service providers, pricing, communication, and influencing building management across multiple units. Disclosed embodiments relate to the present invention and a method for managing an online social network with a multitude of buildings and grouping based on verified addresses and subcategories based on user roles related to those buildings. The present invention can receive a location from a user, verify the address, and select a group from the multitude of buildings based on the verified address. The present invention can further assign a specific subcategory to the user and grant the user access to communications based on that user's role in that building (owner, director-for-residents and investors, tenant, property manager, etc.).-for commercial / industrial buildings).

[0035] The present invention uses methods for user grouping and subcategories to link users based on a multi-unit building address and in subcategories based on a user role within a building into categories for intra-group (within the building) and extramural communication (between buildings) of residential properties. All users of residential buildings have the same types of subcategories that indicate their roles within the buildings and define privileges and restrictions established in the present invention. Thus, each user belongs to a group of users who are physically or physically located in the same building and to a subcategory that specifies the user's role within the building. All users of the same subcategory have the same privileges and restrictions applicable to that subcategory.If a user wishes to participate in discussions with users of the same group (with users of the same multi-unit residential building), the present invention provides a suitable selection of categories and subcategories for communications based on user addresses, roles, and related restrictions and privileges.

[0036] There are two subcategories of network users for residential buildings: Owners (subcategory one) and Directors. Owners have a restriction: users in this subcategory do not have access to communications in subcategory two. Directors have privileges to access communications in subcategory one. These privileges and restrictions apply to intra-group (within the building) and extramural communication, as well as inter-group (within the building) and extramural communication (between buildings) of commercial / industrial properties. All users of commercial / industrial buildings have the same types of subcategories, indicating their roles within the buildings and defining privileges and restrictions as implemented in the present invention.Thus, each user belongs to a group of users who have investment in, leased, or serviced the building, and to a subcategory that specifies the user's role in the building (investor, tenant, manager, current service provider). All users within the same subcategory have the same privileges and restrictions applicable to that subcategory. If a user wishes to participate in discussions with users within the same group (with users of the same multi-unit commercial or industrial building), the present invention provides a suitable selection of categories and subcategories based on user addresses, roles, and related restrictions and privileges.

[0037] The present invention enables a user to share the problem as video / text or audio and receive urgent advice from network users who have experienced the same situation, or a user could recreate a complaint in video / audio or text, and the complaint would be delivered to the responsible party and the answer posted along with a compilation. Other users are able to see the cases, see how similar situations could be resolved, etc.Such a publication of complaints should increase the accountability of service providers, improve the financial efficiency of residential and commercial property management, and be satisfactory to owners and investors. If a service provider does not respond or is unwilling to do so, such a service provider will be appropriately categorized to demonstrate its low quality to other users. User communication through the knowledge base comprises a combination of two applications. The first application allows all categories of users to ask questions and leave answers in text, video, and audio formats. The second application allows the database to be analyzed and the data page it displays to be made publicly available as a searchable knowledge base.Possible types of communication: User database, defined herein as follows: when a user shares a problem through the knowledge base page and another user provides guidance, this guidance can be stored in the database, and any user of this social network can access and use this database. User-Database Admin: defined herein as follows: when a user shares a problem through the knowledge base page and an administrative resource provides guidance, which is stored in the database, and any user of this social network can access and use this database. User-Database Admin-Professional-User: defined herein as follows: when a user shares a problem through the knowledge base page and an administrative resource provides guidance, advice is stored in the database, and any user of the social network can access and use this database.

[0038] According to the first aspect of the present disclosure, the present invention is provided, comprising: a) user accounts grouped using methods based on verified addresses, b) user communication based on subcategories based on user roles related to property properties, for residential: Kondo Owner, Kondo Director; for commercial and industrial properties: Investor, Property Manager, Client, Utility Provider, Potential Service Provider. All parts of the present invention are connected in a system using the described methods of user organization, based on the verified address (a building address—a group) and a user role (a role of a subcategory).Communication between users within and outside of categories is based on user roles and the embedded privileges and restrictions associated with these subcategories, as defined in the present invention. The present invention aims to improve information transparency, effective communication, the quality of property management services, and the financial efficiency of residential, commercial, and industrial properties, mitigate the risks of conflicts of interest, and protect the interests of owners and investors.

[0039] According to the second aspect of the present disclosure, there are methods for user account grouping based on verified addresses of multi-unit residential (or commercial or industrial) buildings and based on a role in multi-unit residential (or commercial or industrial) buildings. In one embodiment, a method verifies an address of a claimed user. The present invention requires a suitable collaborative document (tax note, hydro note, agreement, etc.).The present invention requests a suitable document (annual general meeting minutes, board minutes, or similar documents) depending on the location of the community or commercial investment group. In some cases, the present invention verifies a user role based on official data from government bodies that is publicly available. As an example, but not limited to, the present invention requires, when a user is enrolled, a Hydrobanknote to be submitted to verify a user's address.When a user claims the status of a "Condom Director" in "Application" form of the present invention, the present invention verifies the director's status based on publicly available data. No additional documents are required to verify this status. After verification, the user receives an email invitation to register. All users with the same email address are assigned to the same group. The group name is a condominium, a commercial building name, or its address.

[0040] When a user sends a message to the same or a different group, the group name and the user's name are displayed. However, no private information such as last name, email, or phone number is shown. This allows a user to express their opinion free of charge, preventing it from being broadcast, or it can be determined whether their opinion aligns with the group's viewpoint. Access to communication subcategories is based on user roles within the property. The following communication subcategories exist: Owner, Director, Investor, Property Manager, Tenants, Current Service Providers, and Potential Service Providers. Standard privileges and restrictions are built into the networks. Some restrictions and privileges can be modified based on most commercial and industrial building requirements.There is a combination of methods for knowledge base collection, processing, storage and display on public websites.

[0041] According to the third aspect of the present disclosure, user subcategories of communication are provided, with privileges and restrictions organized based on: user role and restrictions and privileges established in the present invention of the network, and for commercial and industrial building user categories the list of restrictions and privileges could be modified. During registration, the user role is verified and the user is assigned to a suitable group based on the address and a suitable user subcategory according to the role. Users can use, create and share a wide range of content, including text, video, audio, graphs and apps; make requests and recommendations, etc.An individual user's ability to communicate with and access different categories of users depends on their verified address and role within the building. Registration requires providing a residential or commercial / industrial building address and their role within the building for verification. This address and role must be accompanied by an official document, such as a tax or service note. A residential building owner or commercial property investor role is confirmed with a tax or service note. However, the user's role (e.g., board member, property manager, client, or local business owner / service provider) must be confirmed with a suitable official document as defined by the network.

[0042] A social network account is an account of a registered user. User accounts are grouped based on their verified address (one building address per group), and subcategorization is based on the user's role within that building. All users registered at the same address belong to the same group. All users within a group who share the same verified role share the same subcategory. Users registered at the same address of a residential building include the following roles: owner, tenant, or director. Users registered at the same address of a commercial or industrial building include the following roles: tenant, property manager, investor, current service provider, or local business (a potential service provider).

[0043] User Restrictions and Privileges: Communication Subcategorization. User communications are organized based on categories and user roles within a multi-unit building. Internal communications are organized to facilitate communication within the group (within the same building). For residential buildings: Owner / Tenant subcategory, Director subcategory. Restrictions: Directors have access to the Owner subcategory, but owners do not have access to the Director subcategory. For commercial and industrial buildings: Tenant subcategory, Property Manager subcategory, Investor subcategory. Restrictions: Investors have access to all communication subcategories. Property Managers do not have access to Investment subcategories but do have access to Tenant subcategories. Tenants do not have access to Investment subcategories and do not have access to Property Manager subcategories.A user can communicate with other users: within the same group or across categories; within the same user role; and across user roles if a user has the necessary privileges to access appropriate subcategories. There are no restrictions on the number of categories a user can communicate with, but a user can only select one group at a time for communication or use a forum mode to communicate with all categories simultaneously. A user can communicate with users in the same category without restrictions.

[0044] The preceding detailed description referred to the accompanying drawings, which form part thereof and illustrate specific embodiments in which the invention can be implemented. These embodiments and certain variants thereof have been described in sufficient detail to enable those skilled in the art to implement the invention. It is understood that other suitable embodiments may be used and that logical modifications may be made.

[0045] without departing from the spirit or scope of the invention. The description may omit certain information that is known to the person skilled in the art. The preceding detailed description is therefore not intended to be limited to the specific forms set forth herein, but rather to cover alternatives, modifications and equivalents as may reasonably be contained within the spirit and scope of the appended claims.

Claims

[1] A computer-based social networking system for connecting multi-party buildings to enable transparent and secure communication between user groups based on a combination of verified roles and ownership and / or company identification, with the aim of reducing risks for property owners and investors and improving cost efficiency and return on investment (ROI), wherein the system includes: • A verification module checks user roles and their affiliation with a property and / or company by requesting documents such as utility bills, tax assessments or company documents, thereby ensuring the security and confidentiality of communication within the respective group; • a categorization module configured to assign each user a category based on a verified property or the identity and affiliation of a society, and to assign a subcategory based on the user's role in the society; • a user interface module configured to display user profiles and interactions, providing complete transparency and openness of communication while maintaining personal privacy by displaying only the first name and a company or property name or other identity, without contact details; • a communication module configured to assign communication rights and restrictions to each user based on their category and subcategory, thus ensuring confidential communication within user groups; • a role-based interaction engine configured to allow users to interact within their own subcategories and, if permitted, across subcategories, either limited to two companies or across all registered ownership companies; • A data aggregation module configured to collect industry data related to condominium owners' problems, including advice from other property owners, data on service providers, the services they provide, customer satisfaction scores based on complaints, provider responses, problem resolutions, and service prices, and stores this data in a database for future analysis and use. [2] The system according to claim 1, wherein the verification of user roles and affiliation with a particular property or company is carried out by reviewing utility bills, tax assessments, minutes of board meetings or business documents provided by the user. [3] The system according to claim 1, wherein the communication module enables communication: • Within the same subcategory (e.g., owners with owners or tenants with tenants) or • Across various subcategories (e.g., owners with board members or board members with service providers) based on a predefined set of permissions, with communication limited to the properties or companies specifically selected by the user at a given time, or, if no selection has been made, to all properties registered in the network. [4] The system according to claim 1, wherein video, audio or text-based complaints submitted by users to service providers are publicly monitored so that the service provider can respond, wherein the entire complaint-response cycle is categorized, stored, analyzed and searchable in the self-learning knowledge database which is publicly accessible. a. The system according to claim 4, wherein the knowledge database categorizes service providers based on key performance indicators such as response time and user satisfaction, and wherein the results, analyses, and best and worst practices are published to help users make informed decisions when selecting service providers. b. The system according to claim 4a, further configured to collect, store, analyze and publish supplier reputation data, customer satisfaction scores, complaint handling effectiveness, service prices and project parameters in a self-learning knowledge database accessible to users. [5] The system according to claim 1, wherein the platform enables users, such as owners and directors, to submit video, audio or text-based questions or problems to the community in order to receive advice or solutions from peers, administrators or invited experts. a. The system according to claim 5, further configured to collect, store, analyze and publish problems, advice and governance experiences in a self-learning knowledge database, including the categorization of historical solutions and results for future reference.

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