Method and system for managing at least one service for a motor vehicle

Abstract

The invention relates to a method for managing at least one service for a motor vehicle, comprising the following steps: a service management platform receiving a request to perform an AVP process for a motor vehicle that is to be parked within a car park; the service management platform asking an AVP service system whether the AVP service system can perform the AVP process for the motor vehicle on the basis of the request to perform an AVP process within the car park; the service management platform receiving a response from the AVP service system to the request from the service management platform; the service management platform responding to the request to perform an AVP process on the basis of the response from the AVP service system. The invention relates to a system for managing at least one service for a motor vehicle, a computer program and a machine-readable storage medium.

Description

[0001] Description

[0002] title

[0003] Method and system for managing at least one service for a motor vehicle

[0004] The invention relates to a method and a system for managing at least one service for a motor vehicle, a computer program and a machine-readable storage medium.

[0005] State of the art

[0006] The published patent application DE 102012 222 562 A1 discloses a system for managed parking areas for transferring a vehicle from a starting position to a destination position.

[0007] The current AVP is a service where the customer books and has automatic parking carried out by a system.

[0008] This requires, among other things, data from the driver or owner and the vehicle: for example, for payment, for access to the vehicle (certificates and / or password and / or access key), for the duration of (planned) parking, etc.

[0009] There is a need to offer additional services while parked, such as charging a traction battery, cleaning, repairs, and software updates.

[0010] These services also have to be commissioned and also require data. However, not all of them, or different data, are always available. Furthermore, these services are not always offered by one provider due to the diversity of applications from different providers.

[0011] For the driver / owner or the person commissioning the service(s), it would be cumbersome to commission them (not each service individually and possibly from different providers).

[0012] Furthermore, it can be assumed that the provider is not willing to provide all providers with the same or all data.

[0013] Disclosure of the invention

[0014] The object underlying the invention is to provide a concept for the efficient management of at least one service for a motor vehicle.

[0015] This object is achieved by means of the respective subject matter of the independent claims. Advantageous embodiments of the invention are the subject matter of the respective dependent subclaims.

[0016] According to a first aspect, a method for managing at least one service for a motor vehicle is provided, comprising the following steps:

[0017] Receiving by a service management platform a request to carry out an AVP process for a motor vehicle to be parked within a parking space,

[0018] Requests from an AVP service system by the service management platform as to whether the AVP service system can perform the AVP process for the motor vehicle based on the request to perform an AVP process within the parking space,

[0019] Receiving a response from the AVP service system by the service management platform to the request from the service management platform, responding to the request to perform an AVP process by the service management platform based on the response from the AVP service system.

[0020] According to a second aspect, a system for managing at least one service for a motor vehicle is provided, comprising a service management platform configured to perform all steps of the method according to the first aspect.

[0021] According to a third aspect, a computer program is provided which comprises instructions which, when the computer program is executed by a computer, for example by the system according to the second aspect, cause the computer to carry out a method according to the first aspect.

[0022] According to a fourth aspect, a machine-readable storage medium is provided on which the computer program according to the third aspect is stored.

[0023] The invention is based on and incorporates the finding that the above object is achieved by providing a service management platform that manages the service(s) for the motor vehicle. Specifically, the AVP service system is designed to implement the driving task of the motor vehicle. This means that the AVP service system is solely responsible for implementing the driving task of the motor vehicle. The function of the AVP service system is therefore solely to implement the driving task. The AVP service system has no other tasks. Such other tasks include, for example, requesting payment data and / or requesting additional data that is necessary for the technical implementation of the AVP process.

[0024] These additional tasks are outsourced to the service management platform, which is the contact point for the AVP service. This means that the service management platform, rather than the AVP service system, receives the request to execute an AVP process and then requests all necessary steps and / or coordinates them with the AVP service system. A requester or sender of a request to execute the AVP process thus has the service management platform as their sole contact point, not the AVP service system.

[0025] This advantageously provides a concept that enables the efficient scaling of the number of services, since from the perspective of the client or sender, only one request to perform a service and only a single contact person is required: the service management platform. This means that a driver of a motor vehicle who wishes to request various services for their vehicle while the vehicle is within the parking lot does not have to communicate with various service systems, but only with a single entity: the service management platform. This makes it significantly easier for the driver of the motor vehicle or the client to request their desired services. For example,This means they don't have to re-enter their data for each individual service; they simply need to provide it to the service management platform once. This significantly saves time.

[0026] This means that, on the one hand, there is a service management platform through which the commissioning of a service, in this case in particular an AVP service, is carried out. This service management platform can, for example, receive all the data required for this purpose. Such data includes, for example, payment data, access data for accessing a motor vehicle component, certificates and / or passwords and / or access keys. Furthermore, there is a system separate from the service management platform: the AVP service system, which implements the actual driving / parking task. Thus, the AVP service system no longer has to handle the aforementioned tasks, such as payment tasks, so that the AVP service system requires correspondingly fewer hardware and / or software resources.In one embodiment of the method, it is provided that, if the AVP service system responds positively, data required to carry out the AVP process is forwarded by the service management platform to the AVP service system if such data is already included in the request to carry out an AVP process, wherein, if data for the technical implementation of the AVP process is still missing, this missing data is requested by the service management platform and, after receipt of the missing data, is forwarded by the service management platform to the AVP service system.

[0027] This provides the technical advantage, for example, that the required or missing data can be efficiently made available to the AVP service system. This means that the AVP service system itself does not have to request this data, as the service management platform takes over this task.

[0028] A positive response within the meaning of the description means a response indicating that the respective or corresponding service can be performed.

[0029] In one embodiment of the method, it is provided that the service management platform receives at least one further request to perform a specific service for the motor vehicle while the motor vehicle is located within the parking space, wherein a further service system for performing the specific service is queried by the service management platform as to whether the further service system can perform the specific service based on the corresponding request while the motor vehicle is located within the parking space, wherein, in the event of a positive response, a stay of the motor vehicle is coordinated by the service management platform based on the request to perform an AVP process and based on the at least one further request to perform a specific service,to enable both the execution of an AVP process by the AVP service system and the execution of the specific service by the additional service system. This provides, for example, the technical advantage of efficiently performing additional services. According to this embodiment, the service management platform is intended to manage multiple services. The service management platform thus also serves as the sole contact for ordering individual services. This means that, for example, a driver of the vehicle does not have to communicate directly with the individual service systems to inquire whether the respective service can be performed at all. It is therefore sufficient for the client to provide their data to the service management platform once. The service management platform then decides which of these data to forward to which service system.so that it can perform the respective service. For example, a service system that is supposed to wash the motor vehicle as a service does not require access to the motor vehicle's drive system. However, the AVP service system does require access to the motor vehicle's drive system to be able to perform the AVP process. Thus, for example, the service management platform only sends a certificate and / or password and / or access key to the AVP service system, which the AVP service system can use to access the motor vehicle's drive system, and not to the service system for performing a motor vehicle wash as a service. The same applies to other motor vehicle components required for the AVP process, such as the steering system, clutch system, and braking system.

[0030] By coordinating the vehicle's stay within the parking lot in such a way that both the AVP process and the specific service are carried out, the vehicle's stay within the parking lot can be managed efficiently. While the vehicle is in the parking lot, the driver of the vehicle does not need their vehicle, allowing the corresponding stay time to be used efficiently.

[0031] In one embodiment of the method, it is provided that the coordination comprises the service management platform informing the AVP service system of a time and / or a date at which the motor vehicle has to be at a predetermined location in the parking lot at which the specific service is to be carried out by the further service system, so that the AVP service system can guide the motor vehicle to the predetermined location on time, at least in a highly automated manner.

[0032] This provides the technical advantage, for example, that the relevant services can be carried out on time.

[0033] In one embodiment of the method, it is provided that a plurality of further requests for carrying out a respective specific service for the motor vehicle are received by the service management platform, wherein a plurality of respective further service systems for carrying out the respective specific service are queried by the service management platform as to whether the respective further service system can carry out the specific service based on the corresponding request, wherein in the case of at least two positive answers, the coordination comprises the service management platform determining an order according to which the services for the motor vehicle are to be carried out by the respective further service system based on at least one service parameter.

[0034] This provides, for example, the technical advantage of allowing the individual services to be performed efficiently. By taking at least one service parameter into account when determining the sequence, external circumstances and a specific situation can be taken into account in an efficient and advantageous manner.

[0035] Coordination includes, for example, queries from the service management platform, in particular queries from the client, if not all requested services can be implemented or carried out, which service(s) has which priority, or which service(s) should be carried out in any case.

[0036] Coordination is carried out, for example, based on a respective priority that is included in the respective request and that specifies the priority and / or order in which the service(s) should be performed.

[0037] In one embodiment of the method, it is provided that the at least one service parameter is an element selected from the following group of service parameters: utilization of the service systems, utilization of the AVP service system, capacity of the service systems, capacity of the AVP service system, current and / or future traffic within the parking lot, parking position of the motor vehicle within the parking lot, the predetermined locations, expected duration of the execution of one of the services.

[0038] This provides the technical advantage, for example, that particularly suitable service parameters can be provided.

[0039] The utilization and / or capacity of the service systems are requested, for example, by the service management platform from the corresponding service system. The same applies analogously to the current and / or future traffic within the parking space and the parking position of the vehicle. This information is requested, for example, by the service management platform from the AVP service system. The expected duration of the service, for example, the AVP service, is requested by the service management platform from the corresponding service system, for example, the AVP service system.

[0040] In one embodiment of the method, it is provided that, in the event of a positive response from the respective further service system, data required to carry out the respective further service are forwarded by the service management platform to the respective service system if such data are already included in the corresponding at least one further request to carry out a specific service, wherein, if data for the technical implementation of the respective further service is still missing, these still missing data are requested by the service management platform and, after receipt of the still missing data, these are forwarded by the service management platform to the respective service system.

[0041] This provides the technical advantage, for example, that the required data or the missing data can be efficiently forwarded to the respective service system.

[0042] In one embodiment of the method, it is provided that the required data or the still missing data comprise one or more elements of the following data: motor vehicle length, motor vehicle width, motor vehicle height, certificate and / or password and / or access key for accessing a motor vehicle component, in particular drive system, braking system, steering system, clutch system, lighting system, door lock, tank lock, loading opening lock, loading component, trunk lock, engine compartment lock, control unit, main control unit, which is required to carry out the service or the AVP process, motor vehicle turning circle, driving characteristics of the motor vehicle, degree of automation.

[0043] This provides the technical advantage, for example, that particularly suitable data is available for carrying out the corresponding services.

[0044] Many of the data within the meaning of the description include, for example, data that has not yet been transmitted as part of the request, for example the further request.

[0045] The missing data is requested, for example, from the sender of the original request or subsequent request. For example, missing data can be requested directly from the vehicle. The vehicle then automatically sends the missing data to the service management platform. This means that the service management platform can receive the missing data, for example, from the vehicle.

[0046] In one embodiment of the method, it is provided that the service management platform, the AVP service system and the service system or systems are each implemented in a separate cloud infrastructure and / or in a common cloud infrastructure and / or each in a standalone server and / or in a separate virtual machine.

[0047] This provides the technical advantage, for example, that the relevant entities—the service management platform, the AVP service system, and the service system(s)—are efficiently implemented. If these are implemented both in a cloud infrastructure and in a virtual machine, for example, redundancy is advantageously achieved. This means that by using an "and" with regard to the above options, redundancy can be efficiently achieved in the implementations.

[0048] In one embodiment of the method, it is provided that the service(s) are each an element selected from the following group of services: washing the motor vehicle, cleaning an interior of the motor vehicle, repairing the motor vehicle, servicing the motor vehicle, charging a drive battery of the motor vehicle, refueling with fuel, in particular gasoline, diesel, hydrogen, flammable gas, software update for software running on an electronic component of the motor vehicle, changing tires, interior service, in particular arranging mail and / or parcel(s) in the interior.

[0049] This provides, for example, the technical advantage that particularly suitable services can be provided.

[0050] In light of the above and / or below, an AVP service is also a service, and an AVP service system is also a service system. Therefore, references to a further service and a further service system were also made when these were initially defined.

[0051] The system according to the second aspect is, for example, configured to execute the computer program according to the third aspect. The service management platform is, for example, configured to execute the computer program according to the third aspect.

[0052] The method according to the first aspect is, for example, a computer-implemented method.

[0053] According to one embodiment, the system according to the second aspect comprises the AVP service system and / or the at least one further service system.

[0054] The service management platform and the AVP service system, and optionally the service system(s), are connected to each other via one or more communication networks, for example, and thus communicate via the communication network(s). Communication includes, for example, sending and / or receiving requests and / or responses.

[0055] A communications network can be, for example, a wired or wireless communications network. A wired communications network can be, for example, an Ethernet communications network. A wireless communications network can be, for example, a WLAN network or a cellular network.

[0056] Statements made in connection with the system apply analogously to the process, and vice versa. This means that system characteristics result from corresponding process characteristics, and vice versa.

[0057] The embodiments and exemplary embodiments described here can be combined with one another in the usual way, even if this is not explicitly described.

[0058] The phrase “at least one” means “one or more”.

[0059] Statements made in connection with one service apply analogously to multiple services, or vice versa. Receiving and / or requesting and / or responding within the meaning of the description are carried out, for example, via one or more communication networks.

[0060] The abbreviation “AVP” stands for “Automated Valet Parking” and can be translated into German as “automatic parking service”. An AVP process includes, for example, at least highly automated driving of the motor vehicle from a drop zone, also called a drop-off location, to a parking location and, for example, at least highly automated driving of the motor vehicle from a parking location to a pick-up location, also called a pickup zone. At the drop-off location, i.e. the drop zone, a driver of the motor vehicle drops off the motor vehicle for an AVP process. At a pick-up location, i.e. the pickup zone, the motor vehicle is picked up after the end of the AVP process. An AVP process therefore starts in particular at the drop zone. An AVP process therefore ends in particular at the pickup zone.

[0061] An AVP motor vehicle is therefore a motor vehicle that can participate in an AVP process. Whenever reference is made to a motor vehicle above and below, it should always be understood that this is an AVP motor vehicle, even if the term "AVP" is not explicitly used.

[0062] In one embodiment of the method, an infrastructure-side AVP system is provided. The AVP process is carried out, in particular, using the infrastructure-side AVP system.

[0063] An AVP process can be an AVP process according to one of the following AVP types: AVP type 1, AVP type 2 and AVP type 3. Within an AVP process, however, the AVP types can also change. This means, for example, that part of an AVP process is carried out according to AVP type 1 and another part of the AVP process is carried out according to AVP type 2 or AVP type 3. This means, for example, that an AVP process can be divided into partial AVP processes, each of which is carried out according to one of the AVP types 1, 2 and 3. AVP type 1 indicates a vehicle-centric AVP process. The primary responsibility for the AVP process lies with the vehicle.

[0064] AVP Type 2 characterizes an infrastructure-centric AVP process. The primary responsibility for the AVP process lies with the infrastructure, i.e., the AVP system.

[0065] AVP Type 3 denotes a vehicle-infrastructure-shared AVP process. Here, primary responsibility for the AVP process is shared between the vehicle and the AVP system.

[0066] An AVP process includes the following operations or functions:

[0067] 1. Determine a target position for the motor vehicle, which lies within the parking space.

[0068] 2. Planning a route from a starting position, which is enclosed by the parking lot, to the destination position.

[0069] 3. Detecting an object and / or an event and reacting accordingly to a detected object and / or a detected event.

[0070] 4. Locate the vehicle within the parking space.

[0071] 5. Calculate a target trajectory for the vehicle based on the planned route.

[0072] 6. Control of the lateral and longitudinal guidance of the motor vehicle based on the calculated target trajectory.

[0073] The following table indicates which of these processes or functions are performed by the motor vehicle or the infrastructure-side AVP system, depending on the AVP type. "I" stands for "infrastructure," i.e., the infrastructure-side AVP system, and "K" for "motor vehicle," so that "I" indicates that the process is performed by the AVP system, and "K" indicates that the process is performed by the motor vehicle:

[0074] The table above indicates, for each function, whether the function is performed by the infrastructure (i.e., the infrastructure-side AVP system) or by the motor vehicle, specifically for each AVP type. In some cases, the function may be performed by both the AVP system and the motor vehicle.

[0075] With regard to object and event detection for AVP type 1, it can optionally be provided that in addition to the motor vehicle, the AVP system of the infrastructure also performs this function.

[0076] The AVP types 1, 2 and 3 described here are further described in detail in ISO 23374.

[0077] According to one embodiment of the method, the motor vehicle is at least a highly automated motor vehicle. Such a motor vehicle is configured for at least highly automated driving. Highly automated driving corresponds to automation level 4 according to the definition of the Federal Highway Research Institute (BASt).

[0078] The fact that the motor vehicle is equipped for at least highly automated driving includes both the case of the motor vehicle being equipped for highly automated driving and the case of fully automated driving. Fully automated driving corresponds to automation level 5 according to the BASt definition.

[0079] Highly automated guidance means that for a certain period of time in a specific situation (e.g. driving on a motorway, driving in a parking lot, overtaking an object, driving in a lane defined by lane markings), the longitudinal and lateral guidance of the motor vehicle are automatically controlled. The driver of the motor vehicle does not have to manually control the longitudinal and lateral guidance of the vehicle. The driver does not have to constantly monitor the automatic control of the longitudinal and lateral guidance in order to be able to intervene manually if necessary. If necessary, a takeover request is automatically issued to the driver to take over control of the longitudinal and lateral guidance, in particular with a sufficient time reserve. The driver must therefore potentially be able to take over control of the longitudinal and lateral guidance.Limits of the automatic control of lateral and longitudinal guidance are automatically detected. With highly automated guidance, it is not possible to automatically achieve a minimal-risk state in every initial situation.

[0080] Fully automated guidance means that in a specific situation (e.g. driving on a motorway, driving within a parking lot, overtaking an object, driving within a lane defined by lane markings), the longitudinal and lateral guidance of the vehicle are automatically controlled. The driver of the vehicle does not have to manually control the longitudinal and lateral guidance of the vehicle. The driver does not have to monitor the automatic control of the longitudinal and lateral guidance in order to intervene manually if necessary. Before the automatic control of the lateral and longitudinal guidance is terminated, the driver is automatically prompted to take over the driving task (controlling the lateral and longitudinal guidance of the vehicle), particularly with a sufficient time reserve. If the driver does not take over the driving task, the vehicle automatically returns to a state with minimal risk.Limits of the automatic control of lateral and longitudinal guidance are automatically detected. In all situations, it is possible to automatically return to a system state with minimal risk.

[0081] The invention is explained in more detail below using preferred embodiments. These show:

[0082] Fig. 1 is a flowchart of a method according to the first aspect,

[0083] Fig. 2 a system according to the second aspect,

[0084] Fig. 3 a machine-readable storage medium,

[0085] Fig. 4 a service management platform in communication with an AVP service system,

[0086] Fig. 5 shows the service management platform of Fig. 4 in communication with the AVP service system according to Fig. 4 and another service system, and Fig. 6 is a block diagram which is intended to illustrate the concept described here for managing at least one service for a motor vehicle by way of example.

[0087] In the following, the same reference symbols may be used for the same features.

[0088] Fig. 1 shows a flowchart of a method for managing at least one service for a motor vehicle, comprising the following steps: receiving 101 by a service management platform a request to perform an AVP process for a motor vehicle to be parked within a parking space,

[0089] Requests 103 of an AVP service system by the service management platform as to whether the AVP service system can perform the AVP process for the motor vehicle based on the request to perform an AVP process within the parking space,

[0090] Receiving 105 a response from the AVP service system by the service management platform to the request from the service management platform, Responding 107 to the request to perform an AVP process by the service management platform based on the response from the AVP-

[0091] Service systems.

[0092] A response within the meaning of the description includes, for example, the statement that the requested service, for example the AVP service, cannot be performed.

[0093] Fig. 2 shows a system 201 for managing at least one service for a motor vehicle, comprising a service management platform 203 which is configured to carry out all steps of the method according to the first aspect.

[0094] Fig. 3 shows a machine-readable storage medium 301 on which a computer program 303 is stored. The computer program 303 includes instructions that, when the computer program 303 is executed by a computer, execute a method according to the first aspect. Fig. 4 shows a service management platform 401 and an AVP service system 403. The service management platform 401 and the AVP service system 403 communicate via a communications network 405.

[0095] Fig. 5 shows the elements of Fig. 4 and additionally shows another service system 501, which communicates with the service management platform 401 via the communication network 405. Only one other service system 501 is shown in Fig. 5. In an embodiment not shown, several service systems are provided that can communicate with the service management platform 401 via the communication network 405.

[0096] Fig. 6 shows a block diagram which is intended to explain the concept described here in more detail.

[0097] The service management platform 401 receives requests, symbolically identified by a block with the reference number 601, from a driver, symbolically identified by a block with the reference number 603, of a motor vehicle that is to park within a parking space and is to perform an AVP process for this parking. The requests 601 thus include a request to perform an AVP process for the motor vehicle parked within the parking space. Furthermore, the requests 601 include three further requests to perform three further services. The AVP service system 403, a first service system 605, a second service system 607, and a third service system 609 are provided to perform these services, i.e., the three further services and the AVP service.

[0098] Requests 601 may already contain or include all the data required to perform the services. If data is still missing, service management platform 401 can request it from driver 603 and / or can request it, for example, from the motor vehicle.

[0099] For example, the first service system 605 provides a washing of the motor vehicle as a service. Purely as an example, the second service system - I9

[0100] 60? provides charging of a drive battery of the motor vehicle as a service. Purely by way of example, the third service system 609 provides cleaning of an interior of the motor vehicle as a service.

[0101] Thus, the first service system 605 does not require access to the interior of the motor vehicle. In contrast, the third service system 609 requires access to the interior of the motor vehicle, so that access to a locking system of a motor vehicle door is required. The second service system 607 also does not require access to the interior of the motor vehicle, so that access to a locking system of a motor vehicle door is not required here either. All three service systems 605, 607, and 609 generally do not require access to a drive system and / or steering system and / or braking system and / or clutch system of the motor vehicle. In contrast, the AVP service system 403 requires corresponding access to these motor vehicle components in order to be able to carry out the AVP process.

[0102] According to the concept described here, the service management platform 401 receives all data required for the execution of the services and forwards only those data to the corresponding service systems 403, 605, 607, 609 that these systems require for the specific execution.

[0103] This means that the service management platform 401 only provides the individual service systems with the data they need to perform the respective service. For example, the individual service systems do not require payment data and / or personal data of the driver 603 if billing is performed via the service management platform 401, which then pays the individual service systems.

[0104] For example, the individual service systems require different data from the motor vehicle or for the motor vehicle. Such different data includes, for example, certificates and / or passwords and / or access keys and / or access data for individual motor vehicle functions and / or motor vehicle components. The service management platform 401, in particular, manages this data. Thus, an end customer, in this case, the driver 603, has only one contact person, the service management platform 401, and their data is protected or anonymized as far as possible.

[0105] By having this single point of contact, the service management platform 401, the end customer is particularly advantageously protected from numerous changes to the interfaces of the individual service systems. The communication between the service management platform 401 and the service systems is not relevant to the end customer. They do not have to worry about the corresponding technical implementation, so changes to a corresponding interface do not affect them. This makes ordering various services particularly easy for the end customer.

[0106] In one embodiment of the method, it is provided that the service management platform, in addition to the commissioning and data management, also takes over the management, i.e. the administration of the services including negotiations with the end customer.

[0107] This means, in particular, that the service management platform analyses, for example, whether the requested services can be implemented at all. This means that the service management platform analyses whether a service is currently available and / or whether the time required to perform the service can be reconciled with the desired parking time of the vehicle. This means that if more time is required to perform the service than the vehicle is supposed to be parked, then the requested service cannot be performed. In particular, the service management platform analyses and / or plans and / or monitors the optimal sequence for performing the services. For example, the service management platform documents one or more of the procedural steps. The service management platform informs the end customer, for example, of any problems during the implementation of the services.By separating the service management platform and service systems, collaboration between several partners who operate the individual service systems is made more efficient.

Claims

Claims 1. A method for managing at least one service for a motor vehicle, comprising the following steps: Receiving (101) by a service management platform (203, 401) a request to carry out an AVP process for a motor vehicle to be parked within a parking space, Requesting (103) an AVP service system (403) by the service management platform (203, 401) whether the AVP service system (403) can perform the AVP process for the motor vehicle based on the request to perform an AVP process within the parking space, receiving (105) a response from the AVP service system (403) by the service management platform (203, 401) to the request from the service management platform (203, 401), Responses (107) to the request to perform an AVP process by the service management platform (203, 401) based on the response of the AVP service system (403).

2. The method according to claim 1, wherein, upon a positive response from the AVP service system (403), data required to carry out the AVP process are forwarded by the service management platform (203, 401) to the AVP service system (403) if such data are already included in the request (103) to carry out an AVP process, wherein, if data for the technical implementation of the AVP process are still missing, these missing data are requested by the service management platform (203, 401) and, after receipt of the missing data, these are forwarded by the service management platform (203, 401) to the AVP service system (403).

3. Method according to claim 1 or 2, wherein the service management platform sends at least one further request to perform a specific service for the motor vehicle while the Motor vehicle is located within the parking space, wherein a further service system for carrying out the specific service is queried by the service management platform (203, 401) as to whether the further service system (605, 607, 609) can carry out the specific service based on the corresponding request while the motor vehicle is located within the parking space, wherein, in the event of a positive response, a stay of the motor vehicle is coordinated by the service management platform (203, 401) based on the request to carry out an AVP process and based on the at least one further request to carry out a specific service in order to enable both the carrying out of an AVP process by the AVP service system (403) and the carrying out of the specific service by the further service system.

4. The method according to claim 3, wherein the coordinating comprises the service management platform (203, 401) informing the AVP service system (403) of a time and / or a date at which the motor vehicle has to be at a predetermined location in the parking lot at which the specific service is to be performed by the further service system (605, 607, 609), so that the AVP service system (403) can guide the motor vehicle to the predetermined location on time, at least in a highly automated manner.

5. The method according to claim 3 or 4, wherein a plurality of further requests for performing a respective specific service for the motor vehicle are received by the service management platform (203, 401), wherein a plurality of respective further service systems (605, 607, 609) for performing the respective specific service are queried by the service management platform (203, 401) as to whether the respective further service system can perform the specific service based on the corresponding request, wherein in the case of at least two positive answers, the coordinating comprises the service management platform (203, 401) determining an order according to which the services for the motor vehicle are to be performed by the respective further service system (605, 607, 609) based on at least one service parameter.

6. The method according to claim 5, wherein the at least one service parameter is an element selected from the following group of service parameters: utilization of the service systems (605, 607, 609), utilization of the AVP service system (403), capacity of the service systems (605, 607, 609), capacity of the AVP service system (403), current and / or future traffic within the parking lot, parking position of the motor vehicle within the parking lot, the predetermined locations, expected duration of the execution of one of the services.

7. Method according to one of claims 3 to 6, wherein, in the event of a positive response from the respective further service system, data required to carry out the respective further service are forwarded by the service management platform (203, 401) to the respective service system (605, 607, 609) if such data are already included in the corresponding at least one further request to carry out a specific service, wherein, if data for the technical implementation of the respective further service is still missing, these still missing data are requested by the service management platform (203, 401) and, after receipt of the still missing data, these are forwarded by the service management platform (203, 401) to the respective service system (605, 607, 609).

8. Method according to one of the preceding claims as far as dependent on claim 2 or claim 7, wherein the required or still missing data comprise one or more elements of the following data: motor vehicle length, motor vehicle width, motor vehicle height, certificate and / or password and / or access key for accessing a motor vehicle component, in particular drive system, braking system, steering system, clutch system, lighting system, door lock, tank lock, loading opening lock, loading component, trunk lock, engine compartment lock, control unit, main control unit, which is required to carry out the service or the AVP process, motor vehicle turning circle, driving characteristics of the motor vehicle, degree of automation.

9. Method according to one of the preceding claims with regard to the service system(s) (605, 607, 609) as far as dependent on claim 3, wherein the service management platform, the AVP service system (403) and the service system(s) are each implemented in a separate cloud infrastructure and / or in a common cloud infrastructure and / or each in a standalone server and / or in a separate virtual machine.

10. Method according to one of the preceding claims as far as dependent on claim 3, wherein the service or services are each an element selected from the following group of services: washing the motor vehicle, cleaning an interior of the motor vehicle, repairing the motor vehicle, servicing the motor vehicle, charging a drive battery of the motor vehicle, refueling with fuel, in particular petrol, diesel, hydrogen, flammable gas, software update for software running on an electronic component of the motor vehicle, changing tyres, interior service, in particular arranging mail and / or parcel(s) in the interior.

11. System (201) for managing at least one service for a motor vehicle, comprising a service management platform (203, 401) configured to perform all steps of the method according to any one of the preceding claims.

12. A computer program (303) comprising instructions which, when executed by a computer, cause the computer to carry out a method according to one of claims 1 to 10.

13. Machine-readable storage medium (301) on which the computer program (303) according to claim 12 is stored.

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