Service receiver-provider matching system, server, and method

Abstract

To provide a system capable of associating a service receiver who desires driving related to transportation of a special vehicle such as a construction machine with a service provider who performs the driving.SOLUTION: A problem is solved by a service receiver-provider matching system is a matching system for a service receiver who desires to receive a service for a series of works to transport an own vehicle and / or a special vehicle to a different place, and a service provider who desires to provide a service for the series of works, wherein a management device includes schedule information storage control means for storing service provider schedule information transmitted from a service provider information terminal into storage means, schedule information display control means for displaying the stored service provider schedule information on a service receiver information terminal, and schedule information update control means for updating the service provider schedule information in response to a request from the service receiver information terminal.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a service recipient and provider matching system, server, and method that enable matching of a service recipient who wishes to drive a specialized vehicle for transporting construction equipment or the like with a service provider who will perform the driving. [Background technology]

[0002] When a company that rents construction equipment receives a request from a customer to rent construction equipment, but the equipment is only available at an office far from the customer's work site, the company must transport the equipment from the office that holds it to an office closer to the customer's work site. To avoid this, it is not desirable to store a large number of pieces of construction equipment at all offices, as this would result in idle assets, and the need for transportation occurs frequently. When transportation becomes necessary, the company usually hires a transport company to transport the equipment. In this regard, Patent Document 1 proposes a system for requesting the transportation of construction equipment as cargo to an appropriate designated transport company. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2022-163833 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, for example, when a request is made to rent a mini backhoe, the mini backhoe must be moved when loading the truck, and if the transport company cannot secure a person with a special skill qualification to operate the mini backhoe, the request cannot be fulfilled. The system described in Patent Document 1 does not take such points into consideration at all. Also, for example, when a request is made to rent a large hydraulic excavator, even if a driver who can operate it is secured, the transport company cannot respond unless it owns a large transport vehicle that can transport the large hydraulic excavator. For this reason, especially in the case of sudden rental requests, there are situations where the request has to be refused because the transport company cannot arrange for the construction equipment to be transported, even if the construction equipment in question is in possession of the equipment.

[0005] On the other hand, rental companies often own transportation vehicles, either as part of the construction equipment rental business or separately from the rental business. In this case, some may think that it would be better to have employees working at the sales office transport the construction equipment, but this is not realistic. In addition to the risk of hindering efficient sales operations, employees working at the sales office are often not qualified to drive special vehicles, even if they are able to drive large transportation vehicles.

[0006] This can lead to situations where there is a surplus of construction equipment that can actually be rented out, and the means to transport it are available, but there is no one to handle it, and no transport companies will accept requests. For rental companies, this is nothing more than idle assets, and for customers who wish to rent or rent out the equipment, it means delays to the desired construction work, resulting in immeasurable economic losses.

[0007] In this way, since there is a surplus of construction equipment that can actually be rented and there is also a means to transport it, there is a desire to secure someone to operate it, but there is no way to make this a reality, because it is not easy to find people with the special skills qualifications to operate construction equipment.

[0008] The present invention has been made in consideration of the above, and aims to provide a system that enables matching of a service recipient who wishes to drive a specialized vehicle for transporting construction equipment, etc. with a service provider who will perform the driving. [Means for solving the problem]

[0009] The present invention solves the above-mentioned problems by providing a matching system that matches a service recipient who wishes to receive a series of work services, such as loading and unloading a special vehicle into a service recipient's own vehicle and / or driving a service recipient's own vehicle to transport the service recipient's own vehicle and / or a special vehicle to another location, with a service provider who is a driver who has a specified special skill qualification and is registered in advance and wishes to provide the series of work services, the matching system comprising a management device, a service provider information terminal, and a service recipient information terminal, the management device comprising: a schedule information storage control means for storing in a storage means schedule information of the service provider transmitted from the service provider information terminal; a schedule information display control means for displaying the stored schedule information of the service provider on the service recipient information terminal; and a schedule information update control means for updating the schedule information of the service provider in response to a request from the service recipient information terminal.

[0010] Here, "personally owned special vehicles" refer to hydraulic excavators, bulldozers, and other vehicles that cannot be driven on public roads, while "personally owned vehicles" are typically transport trucks, but also include special vehicles such as water trucks and cranes. The difference between the two vehicles is whether they have license plates that allow them to be driven on public roads. For this reason, a "series of work services" may include loading and unloading work, or it may simply refer to driving work alone. "Special skill qualifications" refer to, for example, a special license for a hydraulic excavator (small, medium, or large), but do not exclude a Class 1 large vehicle license that allows the driving of large trucks, dump trucks, tanker trucks, etc.

[0011] The present invention also solves the above-mentioned problems by providing a server for a matching system that matches a service recipient who wishes to receive a series of work services, such as loading and unloading a personal special vehicle onto and from his / her own vehicle and / or driving a personal vehicle to transport a personal vehicle and / or a special vehicle to another location, with a service provider who is a driver who has a specified special skill qualification and is registered in advance and wishes to provide the series of work services, the server comprising: a schedule information storage control means for storing in a storage means the schedule information of the service provider transmitted from the service provider information terminal; a schedule information display control means for displaying the stored schedule information of the service provider on the service recipient information terminal; and a schedule information update control means for updating the schedule information of the service provider in response to a request from the service recipient information terminal.

[0012] Furthermore, the present invention also solves the above-mentioned problems by a method executed by a management device that matches a service recipient who wishes to receive a series of work services, such as loading and unloading a personally owned special vehicle onto and from a personally owned vehicle and / or driving a personally owned vehicle to transport a personally owned vehicle and / or a special vehicle to another location, with a service provider who is a driver who has a specified special skill qualification and has been registered in advance and who wishes to provide the series of work services, the method comprising at least the steps of: storing schedule information of the service provider in a storage means; displaying the stored schedule information of the service provider on a display screen of a terminal connected to the management device; and updating the schedule information of the service provider in response to operational commands in response to a request from the service recipient. Effect of the Invention

[0013] According to the present invention having the above-mentioned characteristics, it is possible to match a service recipient who wishes to drive a specialized vehicle for transporting construction equipment or the like with a service provider who will perform the driving, thereby preventing the construction equipment from becoming idle assets. [Brief description of the drawings]

[0014] [Figure 1] 1 is an explanatory diagram showing the overall configuration of a service recipient and provider matching system according to an embodiment of the present invention; [Diagram 2] 1 is an explanatory diagram showing functional blocks of a service recipient and provider matching system according to an embodiment of the present invention. [Diagram 3] 1 is an explanatory diagram showing an example of a display screen of a service recipient information terminal in a service recipient and provider matching system according to an embodiment of the present invention. FIG. [Figure 4] 1 is an explanatory diagram showing an example of a display screen of a service recipient information terminal in a service recipient and provider matching system according to an embodiment of the present invention. FIG. [Diagram 5] 1 is an explanatory diagram showing an example of a display screen of a service recipient information terminal in a service recipient and provider matching system according to an embodiment of the present invention. FIG. [Figure 6] 1 is an explanatory diagram showing an example of a display screen of a service provider information terminal in a service recipient and provider matching system according to an embodiment of the present invention. FIG. [Figure 7] 1 is an explanatory diagram showing an example of a display screen of a service recipient information terminal in a service recipient and provider matching system according to an embodiment of the present invention. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings, but the drawings are created for the purpose of explanation, and in order to make the explanation easier to understand, some members not necessary for the explanation may not be shown intentionally. In addition, some members may be shown intentionally large or small for the purpose of explanation, and the drawings are not drawn to an exact scale.

[0016] (Overall configuration of the matching system) First, the overall configuration of the service recipient and provider matching system according to the embodiment of the present invention will be described. Fig. 1 is an explanatory diagram showing the overall configuration of the service recipient and provider matching system according to the embodiment of the present invention. As shown in Fig. 1, the service recipient and provider matching system 100 according to the embodiment of the present invention is composed of a management device 1 which is a server, a service provider information terminal 2, and a service recipient information terminal 3, and the management device 1 which is the server, the service provider information terminal 2, and the service recipient information terminal 3 are connected via an Internet communication network and / or a mobile phone communication network. Furthermore, an information processing device 4 for operating the management device 1 is also connected via the Internet communication network and / or a mobile phone communication network.

[0017] The management device 1, which is a server, receives information from the information terminal 2 for the service provider and the information terminal 3 for the service recipient, collects, stores and processes the information necessary to match the service recipient with the service provider, and also performs processing required for displaying the screens of the information terminal 2 for the service provider and the information terminal 3 for the service recipient, as well as appropriate notification processing to these terminals.

[0018] The information terminal 2 for the service provider and the information terminal 3 for the service recipient may be a mobile communication terminal such as a smartphone or a tablet terminal, or may be a personal computer. The information terminal 2 for the service provider and the information terminal 3 for the service recipient do not need to be the same device, and for example, the information terminal 2 for the service provider may be a smartphone and the information terminal 3 for the service recipient may be a personal computer. In addition, the information terminal 2 for the service provider may be used by many service providers, and some service providers may use smartphones and other service providers may use personal computers. The same applies to the information terminal 3 for the service recipient.

[0019] In the case of a smartphone, the service provider information terminal 2 includes a camera 2b in addition to a touch display 2a. The camera 2b may be used for authenticating the service provider.

[0020] The information processing device 4 can access the management device (server) 1 to view an administrator screen on which various data is accumulated and edit the registration information as appropriate. The information processing device 4 is configured to use a general-purpose PC, but may also be a mobile communication terminal such as a smartphone or a tablet terminal.

[0021] (Matching system functional configuration) Next, functions of the service recipient and provider matching system according to the embodiment of the present invention will be described. Fig. 2 is an explanatory diagram showing functional blocks of the service recipient and provider matching system according to the embodiment of the present invention.

[0022] The management device 1 is composed of a schedule information storage control means 11, a schedule information display control means 12, a schedule information update control means 13, a schedule update notification control means 14, and a driver DB 15, as shown as functional blocks in FIG. 2. In FIG. 2, each control means and the driver DB 15 are shown to be installed in the same server, but the DB may be installed in an external server. In other words, the management device 1 does not need to be placed in a single server. In addition, the function of the management device 1 does not necessarily need to be installed in a server, and if there is no problem in operation, all of the functions may be performed by an ordinary personal computer connected to a network, or only the DB part may be placed in the server. Such a service recipient and provider matching system may be constructed as SaaS (Software as a Service) or as a client-server model, but since the driver, who is the service provider, is almost always on the move due to transportation work, it is preferable to configure it so that schedule management can be performed anywhere by operating an information processing terminal.

[0023] The schedule information storage control means 11 performs control for storing new schedule information received from the service provider information terminal 2 described below in the storage means. For example, a schedule indicating that a certain driver can provide driving services on a specific day is transmitted from the service provider, and the process of storing the information in the storage means is performed. Once a schedule has been created, other people can participate in the schedule by using the schedule participation function.

[0024] The schedule information display control means 12 controls the display of the stored schedule information on the display devices of the service provider information terminal 2 and the service recipient information terminal 3. For example, a service recipient who desires a driving service performs a necessary operation to view the schedule in order to confirm that the driver's schedule is free. In addition, when necessary, the means 12 controls the display of the information processing device 4 operated by the administrator to display the schedule information.

[0025] The schedule information update control means 13 performs control for updating the stored schedule information. For example, a service recipient who has confirmed that a driver's schedule is free uses the schedule participation function to overwrite the information called free schedule with the information called transportation schedule for that schedule (in this case, a free schedule with no driving schedule), and performs processing for adding and writing desired work content. Alternatively, the schedule may be updated by an administrator who has received a request for driving service from the service recipient by another means, by operating the information processing device 4. For example, the service recipient may communicate the contents of the driving service request to the administrator by telephone, FAX, email, etc., and the administrator may perform operations for updating the schedule on behalf of the service recipient.

[0026] The schedule update notification control means 14 performs control to display the stored schedule information on the display device of the service provider information terminal 2 or the service recipient information terminal 3 when the stored schedule information is updated. For example, when a free schedule is updated to a transportation schedule by a service recipient or an administrator, a process is performed to notify a service provider who is waiting for a request to provide a driving service of the update. In addition, when a service provider updates schedule information to approve a request, a process is performed to notify a service recipient who is waiting for confirmation of the request. Note that the notification may be made by voice guidance on a voice output device instead of or in addition to displaying on a display device.

[0027] The driver DB15 stores attribute information about drivers. In particular, it is characterized in that it also stores information about the qualifications of special skills required to drive special vehicles. However, the system assumes that the registered service provider has a certain level of special skill qualifications, and it is assumed that authentication and examination will be performed when performing the registration process, so the special skill qualification information is not essential. On the contrary, it is convenient to provide another DB, for example, to store the correspondence between special vehicles and the required skill qualifications or the required transport vehicles, so that the service recipient can refer to it.

[0028] (Configuration of information terminal for service provider) As shown in FIG. 2, the service provider information terminal 2 comprises a schedule information input control means 21, a schedule update notification means 22, a driver information registration control means 23, and a driver authentication means 24.

[0029] The schedule information input control means 21 performs a process of accepting an operation for creating a new schedule indicating that the service provider can provide driving services on a specific day while viewing the screen of the service provider's own terminal. In addition, after a display or voice guidance regarding schedule updates, which will be described later, is given, the means 21 performs an approval process for the updated schedule according to the operation of the service provider.

[0030] The schedule update notification means 22 receives update information transmitted from the schedule update notification control means 14 of the management device 1, and performs processing to display or provide audio guidance to the effect that an update has occurred, for example, when a free schedule is updated to a transportation schedule.

[0031] When a person with a specific special skill qualification wishes to register as a service provider, the driver information registration control means 23 performs the input process of the necessary information. After that, the administrator examines the content of the necessary information and decides whether or not to register, and the result is notified to the person who wishes to register.

[0032] The driver authentication means 24 is for a registered service provider to perform login processing using a login ID and password issued in advance. If the camera 2b (see FIG. 1) of the service provider information terminal 2 is used to query information registered in the driver DB 15 of the management device 1 and facial authentication is made a condition, impersonation can be effectively prevented.

[0033] (Configuration of information terminal for service recipients) As shown in FIG. 2, the service recipient information terminal 3 comprises a driver search and designation means 31, a schedule information input control means 32, a service provision content designation means 33, a schedule update notification means 34, and a transportation vehicle rental and borrowing designation means 35.

[0034] The driver search designation means 31 performs designation processing to search for a service provider who can handle the work desired by the service recipient based on the special skill qualification information held by the service provider. In the initial display of the calendar display described later, all registered service providers are displayed, but when a highly specialized work is to be requested, it is convenient because only the schedules of service providers who can handle the work are displayed by sorting according to the presence or absence of special skill qualification. The search processing itself can be configured to be executed in the management device 1 or in the service recipient information terminal 3, so that it is not illustrated as a block configuration in FIG. 2.

[0035] When the service recipient finds, on the screen of his / her own terminal, a service provider who has an available schedule for the date and time that the service recipient wishes to request work, the schedule information input control means 32 performs input processing for updating the schedule. By using the schedule participation function, processing is performed according to the operation by the service recipient to overwrite information on the available schedule with information on the transportation schedule.

[0036] The service provision content designation means 33 performs a process for designating the desired work content when the service recipient updates the schedule. This process is performed by attaching text data or image data in which necessary information is written for the schedule update (creation) operation using an operation called "Memo" to be described later, but it may also be configured so that it can be designated by direct input or selection tab on the screen.

[0037] The schedule update notification means 34 receives update information transmitted from the schedule update notification control means 14 of the management device 1, and performs processing to display or provide audio notification to the effect that an update has occurred, for example, when a service provider or administrator updates schedule information to approve a request.

[0038] The transport vehicle rental designation means 35 performs processing to rent a transport vehicle and make the request when a user wishes to request transportation of a special vehicle owned by the user but does not have a transport vehicle for that purpose. In this system, what is originally envisioned is not a request for transportation but merely a request for driving services, but there are cases where the service recipient does not have a transport vehicle that can handle large construction equipment. On the other hand, there are also cases where the service recipient has such a vehicle, so this is a specially provided function. Since this is exceptional processing, when there is such a request, the administrator will make the necessary arrangements and processing by operating the information processing device 4 for the administrator.

[0039] (Example of how to use the matching system) An example of the operation of the service recipient and provider matching system according to the embodiment of the present invention will be described using the display screen of the terminal. Figs. 3 to 5 are explanatory diagrams showing an example of the display screen of a service recipient information terminal in the service recipient and provider matching system according to the embodiment of the present invention. Fig. 6 is an explanatory diagram showing an example of the display screen of a service provider information terminal in the service recipient and provider matching system according to the embodiment of the present invention. Fig. 7 is an explanatory diagram showing an example of the display screen of a service recipient information terminal in the service recipient and provider matching system according to the embodiment of the present invention.

[0040] A registered driver who is a service provider creates a schedule using the schedule creation function of the system. For example, the driver touches an icon called "Create" to start the work. This work is not particularly different from the operation performed in normal scheduler software, so the explanation is omitted. Figure 3 is a screen that is viewed by a service recipient after the service provider has completed the schedule input work. As can be seen from Figure 3, the point is that when the schedule is not filled, a schedule is created as an empty schedule. For schedules other than work (for example, vacation plans, etc.), the specification may be such that no schedule is created, or a schedule called vacation is created. Note that Figure 3 is described as a screen viewed by a service recipient, but the service provider also views the same screen. Of course, the display screen configuration may be configured to be different so that only information suitable for the service recipient and the service provider is displayed.

[0041] When the area for March 15th is touched on the display screen of the touch display 3a shown in FIG. 3, the screen transitions to the display shown in FIG. 4. It is possible to confirm, for each service provider, what construction equipment will be delivered, what work hours are scheduled to be transported from where to where, and who has free time in their schedule. From the screen example of FIG. 4, it can be seen that service provider A is planning to transport a light truck from point g to point h, and service provider D is planning to transport a 4-ton crane vehicle from point g to point f. Here, since both the light truck and the 4-ton crane vehicle can be driven on public roads, the service content is only the driving work, but if the transportation target is a hydraulic excavator, naturally loading and unloading work will also occur, so a service provider who is qualified to drive a hydraulic excavator will handle it. It can be confirmed that the schedules of service providers B and C are free.

[0042] On the display screen of the touch display 3a shown in Fig. 4, if the "Participate" icon is touched following touch selection of service provider C, a schedule editing screen (not shown) will be displayed, where the construction equipment desired to be transported, the desired work time period, the transport route (from where to where the transport will be carried out), etc. will be able to be input. Fig. 5 shows the screen after the input is completed. It shows how the information that was previously free on the schedule for service provider C has been changed by directly inputting information to provisional information that a mini backhoe will be transported from point a to point b between 9 a.m. and noon.

[0043] In the explanation here, the schedule recipient directly inputs the requested details and stores them, but by touching the "Memo" icon, it is possible to attach image data or text data files, thereby transmitting the requested details. For example, this is convenient when the request covers detailed items, such as when requesting the transportation of an extremely special vehicle that is rarely handled in ordinary situations, or when requesting special fixing to make the vehicle less likely to move (naturally, this requires more specialized skills). Of course, even for simple requests, a system configuration that can be handled by simply attaching files is also within the scope of the present invention.

[0044] Meanwhile, the display of service provider C on the screen in Fig. 5 is different from that of other service providers. This is because the updated schedule is not finalized, but is provisional information, and is rewritten without the involvement of the schedule provider. Therefore, the present system is configured to notify the service provider when the schedule is updated by a service recipient or the like. That is, as shown in Fig. 6, when the free schedule is updated to a transportation schedule, the target service provider C is notified of the update by displaying the update on the terminal carried by service provider C. The updated schedule is approved and finalized only when service provider C, who has seen this screen, touches the "Approve" icon.

[0045] 7 shows an example of a schedule screen after approval by the service provider C. It can be seen that the schedule of the service provider C is displayed in the same way as the schedules of other people.

[0046] Although the embodiments of the present invention have been described above in detail with reference to the drawings, the specific configuration is not limited to these embodiments, and the present invention includes design changes within the scope of the present invention. For example, in the embodiment, the operation for updating the schedule is performed by the service recipient, but the service recipient who has confirmed the schedule of the service provider may communicate the contents of the service request to the administrator by an appropriate means, and the administrator may perform the operation for updating the schedule, or both aspects may be used together. When the administrator performs the operation, depending on the trust relationship between the administrator and the registered service provider and the contract contents, the approval operation may be omitted, or the approval may be performed outside the system of the embodiment. Moreover, the contents of the drawings may be independent embodiments, and the embodiment of the present invention is not limited to one embodiment obtained by combining the drawings. [Explanation of symbols]

[0047] 1 Management device (server) 2 Information terminal for service providers 3 Information terminal for service recipients 4. Information processing equipment 11 Schedule information storage control means 12 Schedule information display control means 13 Schedule information update control means 14 Schedule update notification control means 15 Driver DB 21 Schedule information input control means 22 Schedule update notification means 23 Driver information registration control means 24 Driver authentication methods 2a Touch Display 2b Camera 31 Driver search specification method 32 Schedule information input control means 33 Service provision content designation means 34 Schedule update notification means 35 Designated means of transport vehicle rental 3a Touch Display

Claims

1. A matching system that matches a service recipient who wishes to receive a series of work services, such as loading and unloading a special vehicle into a personal vehicle and / or driving a personal vehicle to transport the personal vehicle and / or the special vehicle to another location, with a service provider who is a driver having a specified special skill qualification and registered in advance and who wishes to provide the series of work services, The system includes a management device, an information terminal for a service provider, and an information terminal for a service recipient, The management device includes: a schedule information storage control means for storing the schedule information of the service provider transmitted from the service provider information terminal in a storage means; a schedule information display control means for displaying the stored schedule information of the service provider on an information terminal for a service recipient; A service recipient and provider matching system comprising: a schedule information update control means for updating schedule information of a service provider in response to a request from a service recipient information terminal.

2. 2. A service recipient and provider matching system according to claim 1, wherein said service recipient information terminal has a service provision content designation means for designating desired service content.

3. The registration information of the service provider that is registered in advance includes qualification information of a special skill held by the service provider, 2. The service recipient and provider matching system according to claim 1, wherein said schedule information display control means is capable of controlling the display of said qualification information in response to a selection operation.

4. 4. The service recipient and provider matching system according to claim 3, further comprising a function of searching for a service provider capable of handling the work desired by the service recipient based on the special skill qualification information.

5. A server of a matching system that matches a service recipient who wishes to receive a series of work services of loading and unloading a special vehicle into a personal vehicle and / or driving a personal vehicle to transport the personal vehicle and / or the special vehicle to another location with a service provider who is a driver having a specified special skill qualification and registered in advance and wishes to provide the series of work services, The server, a schedule information storage control means for storing schedule information of the service provider transmitted from the service provider information terminal in a storage means; a schedule information display control means for displaying the stored schedule information of the service provider on an information terminal for a service recipient; A server comprising: a schedule information update control means for updating schedule information of a service provider in response to a request from a service recipient information terminal.

6. A method executed by a management device that associates a service recipient who wishes to receive a series of work services of loading and unloading a special vehicle owned by the service recipient and / or driving the vehicle owned by the service recipient to transport the vehicle owned by the service recipient and / or the special vehicle to another location with a service provider who is a driver having a specified special skill qualification and registered in advance and who wishes to provide the series of work services, storing schedule information of the service provider in a storage means; a step of displaying the stored schedule information of the service provider on a display screen of a terminal connected to a management device; updating schedule information of the service provider in response to an operation command in response to a request from a service recipient; A method comprising at least

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