Feedback system

Abstract

To provide a feedback system which suitably collects feedback based on actual use by a user of a particular function of a vehicle.SOLUTION: A feedback system collects feedback from a user who has used a particular function of a vehicle. When the user terminates use of the function, the system sends a feedback request concerning the function to a mobile terminal of the user and collects a feedback result inputted to the mobile terminal by the user.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present invention relates to a feedback system for collecting user feedback regarding vehicle functionality. [Background technology]

[0002] Japanese Patent Application Laid-Open Publication No. 2010-277583 is a known technical document relating to a feedback system. This publication discloses a system in which a web server distributes a questionnaire to a mobile terminal of a user after the user has finished using the vehicle. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2010-277583 A Summary of the Invention [Problem to be solved by the invention]

[0004] Conventional systems distribute surveys after users have finished using the vehicle, making it difficult to properly collect feedback on the vehicle's functions immediately after the user has actually used the vehicle. [Means for solving the problem]

[0005] One aspect of the present invention is a feedback system that collects feedback from a user who has used a particular function of a vehicle, and when the user finishes using the function, sends a feedback request regarding the function to the user's mobile terminal and collects the feedback results entered by the user into the mobile terminal. Effect of the Invention

[0006] Aspects of the present invention allow for suitable collection of feedback based on actual usage of particular vehicle features by users. [Brief description of the drawings]

[0007] [Figure 1] FIG. 1 is a diagram illustrating a feedback system according to an embodiment. [Diagram 2] FIG. 1 is a block diagram showing an example of a configuration of a feedback system. [Diagram 3] 11 is a flowchart illustrating an example of a process of a feedback system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0009] A feedback system 10 shown in Fig. 1 is a system for collecting feedback from users who have used a specific function of a vehicle. The specific function of a vehicle is a function for which feedback from users who have used the function is to be collected.

[0010] The specific functions of the vehicle include, for example, advanced driver-assistance systems (ADAS) such as adaptive cruise control (ACC) and lane keeping assist (LKA). The vehicle 1 is a vehicle equipped with advanced driver-assistance functions. The vehicle 1 may also be equipped with an autonomous driving function.

[0011] The feedback system 10 allows for the collection of real-time feedback based on the actual use of a particular vehicle function by a user. The feedback system 10 creates a route for constantly collecting user feedback, and the feedback can be appropriately reflected in the improvement of the particular vehicle function. This allows for the rapid development of software for each function, improving vehicle performance and optimizing the user's driving experience.

[0012] 1, the feedback system 10 is, for example, a server, and is configured to be able to communicate with a vehicle 1 and a mobile terminal 20 of a user of the vehicle 1. The feedback system 10 is configured to be able to communicate with a plurality of vehicles 1 and mobile terminals 20.

[0013] A part of the feedback system 10 may be installed in the vehicle 1, or may function as an application of the mobile terminal 20. In this case, the mobile terminal 20 may function as a front end of the feedback system 10, and the server may function as a back end. The feedback system 10 may be configured with a front end, a middle end, and a back end. The back end may be a user database 15 described later.

[0014] The mobile terminal 20 is a portable information terminal owned by a user (driver or passenger) of the vehicle 1. The mobile terminal 20 is, for example, a smartphone. The mobile terminal 20 may be a wearable device such as a smart watch or smart glasses.

[0015] The feedback system 10 is connected to a user database 15. The user database 15 stores user data of the vehicle 1. The user data may include a vehicle maintenance history, or a vehicle purchase history. The user data may include a driving operation history of the user, or a usage history of the vehicle's functions. The user data may include information on the user's age and gender. The user data may include a past feedback history.

[0016] Fig. 2 is a block diagram showing an example of the configuration of the feedback system 10. As shown in Fig. 2, the feedback system 10 is configured as a general computer including a processor 11, a storage unit 12, a communication unit 13, and a user interface 14. The user in the user interface 14 means a user (administrator, etc.) of the feedback system.

[0017] The processor 11 operates various operating systems to control the feedback system 10. The processor 11 is a computing unit such as a CPU including a control device, an arithmetic unit, a register, etc. The processor 11 controls the storage unit 12, the communication unit 13, and the user interface 14. The storage unit 12 is configured to include at least one of a memory and a storage. The memory is a recording medium such as a ROM or a RAM. The storage is a recording medium such as a HDD.

[0018] The communication unit 13 is a communication device for communicating with the vehicle 1 and the mobile terminal 20. A network device, a network controller, a network card, etc. can be used as the communication unit 13. The user interface 14 is an input / output unit of the feedback system 10 for a user such as an administrator. The user interface 14 includes output devices such as a display and a speaker, and an input device such as a touch panel.

[0019] As shown in FIG. 2, the processor 11 of the feedback system 10 includes a function usage information acquisition unit 11a, a user target determination unit 11b, a feedback request unit 11c, and a user data processing unit 11d.

[0020] The function usage information acquisition unit 11a acquires information that the user has used a specific function that is the subject of feedback in the vehicle 1 through communication from the vehicle 1. The function usage information acquisition unit 11a determines whether or not the use of the specific function in the vehicle 1 has ended by receiving a signal from the vehicle 1 at the end of the use of the specific function.

[0021] When the function usage information acquisition unit 11a ends the use of a specific function, the user target determination unit 11b reads the user data of the vehicle 1 stored in the user database 15. The user target determination unit 11b determines whether or not the user is a feedback target based on the user data and on preset target conditions.

[0022] The user target determination unit 11b determines that a user is a feedback target, for example, if the user has performed maintenance on the vehicle 1 during a certain period in the past or has purchased the vehicle 1 during a certain period in the past. The certain period is not particularly limited. The certain period may be 12 months, 6 months, or 3 months. The user target determination unit 11b may narrow down the target conditions by gender or age. The user target determination unit 11b may determine that a user who has used the function used this time less frequently than a predetermined value during a certain period in the past is a feedback target.

[0023] When the user target determination unit 11b determines that the user of the vehicle 1 is a feedback target, the feedback request unit 11c makes a feedback request to the user. The feedback request is a request for the user's feedback regarding a specific function of the vehicle 1 that was used this time. The feedback request unit 11c transmits a feedback request regarding the specific function of the vehicle 1 to the user's mobile terminal 20. In other words, the feedback request unit 11c executes the feedback request via the mobile terminal 20.

[0024] The feedback request unit 11c asks the user through the mobile terminal 20, for example, whether or not they would like to use again a particular function of the vehicle 1 used this time. If the user answers that they do not want to use again the particular function of the vehicle 1 used this time, the feedback request unit 11c may end the questions to the user. If the user answers that they would like to use again the particular function of the vehicle 1 used this time, the feedback request unit 11c opens an application for requesting detailed feedback. Note that the feedback request unit 11c may open an application for requesting detailed feedback on the mobile terminal 20 without asking the above question.

[0025] The feedback request unit 11c allows the user to rate a specific function of the vehicle 1 used this time, for example, using the number of stars as shown in Fig. 1. The feedback request unit 11c may allow the user to input feedback such as improvements to the specific function of the vehicle 1.

[0026] The user data processing unit 11d stores the feedback result input by the user to the mobile terminal 20 in the user database 15. The user data processing unit 11d may store the feedback result in the user database 15 in association with information such as date and time.

[0027] Next, the processing of the feedback system 10 will be described with reference to Fig. 3. Fig. 3 is a flowchart showing an example of the processing of the feedback system 10.

[0028] As shown in Fig. 3, in S10, the feedback system 10 determines whether or not the use of a specific function in the vehicle 1 has ended by the function usage information acquisition unit 11a. The function usage information acquisition unit 11a makes this determination by receiving a signal from the vehicle 1 at the end of the use of the specific function. If the feedback system 10 determines that the use of the specific function in the vehicle 1 has ended (S10: YES), it proceeds to S11. If the feedback system 10 does not determine that the use of the specific function in the vehicle 1 has ended (S10: NO), it ends this processing.

[0029] In S11, the feedback system 10 reads the user data of the vehicle 1 stored in the user database 15. After that, the feedback system 10 proceeds to S12.

[0030] In S12, the feedback system 10 determines whether or not the user of the vehicle 1 is a feedback target by the user target determination unit 11b. If the feedback system 10 determines that the user of the vehicle 1 is a feedback target (S12: YES), the process proceeds to S13. If the feedback system 10 does not determine that the user of the vehicle 1 is a feedback target (S12: NO), the process ends.

[0031] In S13, the feedback system 10 makes a feedback request to the user through the feedback request unit 11c. The feedback request unit 11c asks the user to input feedback such as improvements to a specific function of the vehicle 1 through, for example, the mobile terminal 20. Thereafter, the feedback system 10 proceeds to S14.

[0032] In S14, the feedback system 10 causes the user data processing unit 11d to store the feedback result input by the user in the user database 15. Thereafter, the feedback system 10 ends this processing.

[0033] According to the feedback system 10 of the present embodiment described above, a feedback request is made when a user finishes using a specific function of the vehicle, so that real-time feedback based on the actual use of the specific function of the vehicle by the user can be collected. This allows vehicle manufacturers to rapidly advance software development for each function, improve vehicle performance, and optimize the driving experience of the user. In addition, the feedback system 10 can make a feedback request to users who satisfy a preset target condition.

[0034] Although the embodiment of the present invention has been described above, the present invention is not limited to the above-mentioned embodiment. The present invention can be embodied in various forms including the above-mentioned embodiment and various modifications and improvements based on the knowledge of those skilled in the art.

[0035] The feedback system 10 does not necessarily have to include the user target determination unit 11b. The feedback system 10 may send a feedback request to all users who have finished using a specific function of the vehicle 1, without narrowing down the users.

[0036] The feedback system 10 may collect user feedback using an in-vehicle information terminal [IVI: In-Vehicle Infotainment] as well as the mobile terminal 20. The feedback system 10 may open a channel to connect to customer service when the user inputs a complaint as feedback, thereby improving the customer experience. The feedback system 10 may suggest to the user to participate in various membership programs depending on the content of the user's feedback. [Explanation of symbols]

[0037] 1...vehicle, 10...feedback system, 11...processor, 11a...function usage information acquisition unit, 11b...user target determination unit, 11c...feedback request unit, 11d...user data processing unit, 12...memory unit, 13...communication unit, 14...user interface, 20...mobile terminal.

Claims

[Claim 1] A feedback system for collecting feedback from a user using a particular function of a vehicle, comprising: A feedback system that transmits a feedback request regarding the function to the mobile terminal of the user when the user finishes using the function, and collects the feedback result input by the user to the mobile terminal.

Images