Comprehensive agency system

Abstract

To enable a comprehensive agency system that provides multi-faceted services to users requesting an organizing agency service for specific items.SOLUTION: A comprehensive agency system enables communication between data terminals 2-1 to 2-N operated by users who request organizing agency services and a server device 1 that provides business information of the organizing agency services. The data terminals 2-1 to 2-N include: an acquisition unit 43-1 that acquires a list of organizing agency services from the server device 1; and a selection unit 43-2 that selects a service from the list of organizing agency services. The server device 1 includes: an estimation unit 16-1 that derives a schedule, cost, and timeline for the service selected by the selection unit 43-2 and multiple services to be associated with the service and estimates the comprehensive agency cost; and a request unit 16-2 that verifies payment of the data terminals 2-1 to 2-N for the comprehensive agency cost and requests the service to service terminals 3-1 to 3-N operated by respective service providers.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a comprehensive agency system that provides information on operations related to a sorting agency service for specific items. [Background technology]

[0002] In the conventional specific item sorting agent system, the range of services that can be proposed to a user who requests a specific item sorting agent service is extremely limited, so it is not suitable for solving other potential requests accompanying the user's request. For example, the following Patent Document 1 discloses that in order to provide a service that can respond to advance consultations regarding the sorting of belongings of the deceased, "We will issue membership tickets in cooperation with excellent companies that are members of the National Association of Certified Belongings Sorters, resolve advance consultations regarding the sorting of belongings of the deceased, and allow you to spend your days with peace of mind. This membership ticket is for elderly people and their families who are considering requesting the sorting of belongings of the deceased in the future to join as members, and a membership card will be issued by the National Association of Certified Belongings Sorters. After that, if you request the sorting of belongings of the deceased or before your death with the issued membership card, you can receive the services of sorting of belongings of the deceased or before your death at a discount from excellent companies that are members of the National Association of Certified Belongings Sorters. This is thought to lead to the prevention of the provision of malicious and unscrupulous services." [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2017-188055 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, many users who request a personal effects sorting service also have a latent request for a house cleaning service or other unwanted item sorting service, and the configuration of Patent Document 1 has the problem that such requests cannot be met. Furthermore, no means for making the above-mentioned latent requests apparent have been established. The present invention has been made to solve the above problems, and aims to provide a comprehensive agency system that can solve the conventional problems and respond to user requests from multiple angles by combining a means for making the user's latent requests apparent with multiple specific item agency services. [Means for solving the problem]

[0005] The present invention is a comprehensive agency system in which a data terminal operated by a user requesting a sorting agency service for a specific item communicates with a server device that provides information regarding the business related to the sorting agency service for the specific item via a specified communication medium, wherein the data terminal is equipped with an acquisition means that acquires an application provided by the server device to acquire a list of sorting agency services for the specific item, and a selection means that selects one service from the list of sorting agency services for the specific item acquired by the acquisition means, and the server device is equipped with an estimation means that derives a schedule, cost and date for the one service selected by the selection means and multiple services to be associated with the service, and estimates a comprehensive agency fee, and a request means that confirms payment by the data terminal for the comprehensive agency fee derived by the estimation means, and requests the service from a service terminal operated by a provider providing each service. Effect of the Invention

[0006] According to the present invention, it is possible to realize a comprehensive agency system that provides multifaceted services to a user who requests a sorting agency service for a specific item. [Brief description of the drawings]

[0007] The drawings show specific embodiments of the present invention, including essential features of the invention as well as alternative and preferred embodiments. [Figure 1] FIG. 1 is a block diagram illustrating the configuration of a total agent system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram illustrating a configuration of a server device shown in FIG. 1 according to the first embodiment. [Diagram 3] 2A is a block diagram illustrating the configuration of a terminal connected to the server device illustrated in FIG. 1, and FIG. 2B is a block diagram illustrating the configuration of a program deployed in a RAM illustrated in FIG. [Figure 4] 6 is a flowchart showing an example of data processing by the server device in the total agent system according to the first embodiment. [Diagram 5] 6 is a flowchart showing an example of data processing by a data terminal in the total agent system according to the first embodiment; [Figure 6] 4A, 4B, and 4C are diagrams showing examples of a UI on the data terminal side in the total agent system shown in the first and second embodiments. [Figure 7] FIG. 13 is a block diagram illustrating the configuration of a server device shown in FIG. 1 in a total agent system according to a second embodiment. [Figure 8] 10 is a flowchart showing an example of data processing by the server device shown in FIG. 1 in the second embodiment. [Figure 9] 10 is a flowchart showing an example of data processing by the server device shown in FIG. 1 in the second embodiment. [Figure 10] 10 is a flowchart showing an example of data processing by a data terminal in the total agent system according to the second embodiment; [Figure 11] 10 is a flowchart showing an example of data processing by a data terminal in the total agent system according to the second embodiment; [Figure 12] 13A, 13B, and 13C are diagrams showing an example of a UI on the data terminal side in a total agent system according to a second embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] [First embodiment] 1 is a block diagram for explaining the configuration of a general agency system according to an embodiment of the present invention. In this embodiment, a general agency system is shown in which a data terminal operated by a user requesting a specific item sorting agency service communicates with a server device that provides information on the business related to the specific item sorting agency service via a specified communication medium. Here, the data terminal is, for example, a data processing device including a PC, and the server device is, for example, a server device that provides some kind of data processing service over the Internet.

[0009] In Fig. 1, 1 denotes a server device that constructs a service proposal and request reception platform 1A on memory resources (for example, read from an external memory 18 to a RAM 16) and is communicatively connected to a network 21 and data terminals 2-1 to 2-N, 4-1 to 4-N, 5-1 to 5-N, and service terminals 3-1 to 3-N via a browser. Note that the data terminals 2-1 to 2-N, 4-1 to 4-N, 5-1 to 5-N, and service terminals 3-1 to 3-N are assumed to be pad devices, PC devices, smartphones, and the like.

[0010] More specifically, the comprehensive agency system shown in this embodiment is configured so that a user requesting estate sorting / pre-death sorting agency services can operate data terminals 2-1 to 2-N, 4-1 to 4-N, 5-1 to 5-N, such as smartphones or personal computers (PCs), to obtain information about various specific item sorting agency services connected to the network using an application provided by server device 1, which holds such information, and can then use the application to consider and request services optimized to the user's requirements.

[0011] Fig. 2 is a block diagram for explaining the configuration of the server device 1 shown in Fig. 1. For convenience of explanation, the state in which the data terminals 2-1 to 2-N and the service terminals 3-1 to 3-N shown in Fig. 1 are connected is shown. Although not described in detail in this embodiment, the system may be connected to data terminals 4-1 to 4-N operated by businesses that buy collected furniture and home appliances, and data terminals 5-1 to 5-N operated by matching businesses that exchange collected furniture and home appliances.

[0012] In FIG. 2, reference numeral 11 denotes a communication unit which connects data terminals 2-1 to 2-N and service terminals 3-1 to 3-N connected to a network 21 and controls communications. An internal bus 12 is a transmission path connecting circuits inside the CPU 13 .

[0013] Reference numeral 13 denotes a CPU, which starts an operating system (OS) stored in an external memory 18, and starts various applications installed via an API, and also executes the processing of various programs deployed on the RAM 16.

[0014] 14 is a transaction information database that stores information such as schedules, fees, and dates for agency services.

[0015] Numeral 15 denotes a keyboard, which is used to input numerical values, text, and icon instructions for a running application, while numeral 17 denotes a display, which displays characters, figures, images, videos, and the like.

[0016] Reference numeral 16 denotes an expandable RAM, which expands and stores the basic program of the service proposal and request reception platform 1A installed in the external memory 18. As the basic program in this embodiment, a series of information processing programs including an estimate unit 16-1 and a request unit 16-2 are assumed.

[0017] An estimating unit 16-1 estimates the overall agency cost by deriving a schedule, cost and date for one service selected by a selecting unit 43-2 (to be described later) and a number of services to be associated with that service.

[0018] A request section 16-2 confirms the payment by the data terminals 2-1 to 2-N for the total agency fee calculated by the estimation section 16-1, and requests the service from the service terminals 3-1 to 3-N operated by the service providers.

[0019] Fig. 3 is a block diagram for explaining terminals connected to the server device 1 shown in Fig. 1. Note that the data terminals 2-1 to 2-N and the service terminals 3-1 to 3-N are assumed to be pad devices, PC devices, smartphones, and the like.

[0020] 3(a), reference numeral 41 denotes a CPU, which loads an OS and a control program stored in a ROM 42 into a RAM 43 and executes them to execute various applications. Various information is input and icons displayed on a user interface screen (UI screen) are clicked directly on a liquid crystal touch panel 45. Reference numeral 44 denotes a communication unit, which controls communication between each terminal connected to the network 21 and the server device 1.

[0021] In FIG. 3(b), 43-1 is an acquisition unit that acquires a list of sorting services for specific items from the service proposal and request reception platform 1A. Here, sorting services assumed to be delivery disposal services for unwanted items, unwanted item collection services, estate sorting and pre-death sorting services, bulky waste disposal services, moving waste disposal services, trash house cleaning services, house cleaning services, remodeling and house demolition services, real estate sales services, etc.

[0022] A selection unit 43-2 selects one service from the list of services acquired by the acquisition unit 43-1, but the selection unit 43-2 also has a function of canceling the selection.

[0023] As described above, the data terminals 2-1 to 2-N are equipped with an acquisition unit 43-1 that acquires a list of sorting agency services for specific items from the service proposal and request reception platform 1A, which proposes sorting agency services suited to the user's concerns and requests and receives service requests, and a selection unit 43-2 that selects one service from the list of services acquired by the acquisition unit 43-1.

[0024] Here, the service list lists related and unrelated services, and when one service is selected, the button for the unrelated service is grayed out to prevent selection of the unrelated service, and the display screen is controlled so that the related services are simultaneously selected, as exemplified by the user interface screen described below. It is assumed that the user can arbitrarily cancel the services that have been simultaneously selected via the selection unit 43-2.

[0025] [Data processing on the server device side] 4 is a flowchart showing an example of data processing by the server device 1 in the total agent system according to the present embodiment. Note that (1) to (7) indicate each step, and each step is realized by the CPU 13 executing an information processing program stored in the external memory 18.

[0026] First, the CPU 13 presents a list of sorting agency services acquired via the acquisition unit 43-1 by the users operating the data terminals 2-1 to 2-N connected to the service proposal and request reception platform 1A (1).

[0027] Next, the CPU 13 presents related services that should accompany one service selected by the user via the selection unit 43-2 from the presented service list in a simultaneously selected state (2), and displays unrelated services in gray so that they cannot be selected. In addition, the user can cancel the simultaneously selected related services at his / her discretion. This allows the user to simultaneously request multiple related services by simply selecting one service from the list proposed by the server device 1. As a result, it is possible to significantly improve the user's convenience compared to contract services, which are often overlooked.

[0028] Next, the CPU 13 judges whether the user has finished the service selection and confirmed the quotation request (3), and if it judges that the user has selected the function selection button BT11 shown in Fig. 6(b) described later and confirmed the quotation request, the CPU 13 derives the schedule, cost and date for the selected multiple services by the estimation unit 16-1, estimates the general agency cost (4), and presents the content of the estimate to the user (5). On the other hand, if the CPU 13 judges in step (3) that the user has not confirmed the quotation request and has selected the function selection button BT12 shown in Fig. 6(b) described later to request reacquisition of the service list, the process returns to step (1) and the service list is presented again.

[0029] Finally, the CPU 13 judges whether the user has confirmed the service request (6), and if the CPU 13 judges that the user's service request has been confirmed, the request unit 16-2 notifies the service terminals 3-1 to 3-N operated by the service providers of the service request (7). On the other hand, if the CPU 13 judges in step (6) that the user has not confirmed the service request and has requested to reacquire the service list, the process returns to step (1) and the service list is presented again. As a result, a schedule combining multiple services can be confirmed with the operational burden of selecting one service, and the burden of requesting complicated services tailored to the user's specific needs can be reduced, and further improvement in user convenience can be expected.

[0030] [Data processing on the data terminal side] 5 is a flowchart showing an example of data processing by the data terminals 2-1 to 2-N in the total agent system according to the present embodiment. Note that (11) to (19) indicate each step, which is executed by the CPU 41 connecting to the service proposal and request reception platform 1A deployed on the network 21 using a stored browser.

[0031] Fig. 6 is a diagram showing an example of a user interface presented by the server device 1 shown in Fig. 1 to the data terminals 2-1 to 2-N. In Fig. 6(a) and (b), BT1 to BT6 are service selection buttons corresponding to services 1 to 6. The screen may be configured to span multiple screens. BT11 and BT12 are function selection buttons, with the function selection button BT11 functioning as an estimate calculation button and the function selection button BT12 functioning as a button to return to the list. FIG. 6(b) shows that when any of the service selection buttons BT1 to BT6 in FIG. 6(a), for example service selection button BT1, is selected, the highly related service selection buttons BT2 and BT6 are automatically selected, and the other service selection buttons BT3 to 5 are displayed as unselectable (shown in gray in the figure).

[0032] Fig. 6(c) shows an example of the quotation screen displayed when function selection button BT11 is selected in Fig. 6(b), and corresponds to a state in which the cost, schedule, and date are automatically set. BT21 is a function selection button that functions as a request confirmation button that is pressed when confirming the request based on the displayed quotation contents. BT22 is a function selection button that functions as a button to return to the list.

[0033] An example of data processing by the data terminals 2-1 to 2-N will be described below with reference to the user interface shown in Fig. 6. First, the CPU 41 acquires a list of organizing agency services from the service proposal and request reception platform 1A provided by the server device 1 via the acquisition unit 43-1 (11), and displays the acquired service list on the liquid crystal touch panel 45 as a user interface, for example, as shown in Fig. 6(a) (12).

[0034] Next, after the user selects one service from the list of services acquired by acquisition unit 43-1 via selection unit 43-2 (13), CPU 41 displays services related to the selected service in a simultaneously selected state on liquid crystal touch panel 45 (14). Note that unrelated services are displayed in gray so that they cannot be selected (see FIG. 6(b)).

[0035] Next, the CPU 41 determines whether the user deselects unnecessary services from among the multiple proposed services (15), selects the function selection button BT11 displayed in the user interface shown in Fig. 6(b) to confirm the quotation request (16), and if it is determined that the user has confirmed the quotation request, the CPU 41 causes the estimation unit 16-1 to derive a total agency fee, and displays the derived total agency fee on the liquid crystal touch panel 45 (17). Fig. 6(c) is an example of the total agency fee. On the other hand, if the CPU 41 determines in step (16) that the user has selected the function selection button BT12 displayed in the user interface shown in Fig. 6(b) to request reacquisition of the service list, the process returns to step (12) and redisplays the service list.

[0036] Finally, the CPU 41 judges (18) whether the user has confirmed the service request by selecting the function selection button BT21 displayed in the user interface shown in Fig. 6(c) after checking the total agency fee displayed on the liquid crystal touch panel 45, and if it is judged that the user has confirmed the service request, the CPU 41 displays (19) a request completion screen on the liquid crystal touch panel 45 and completes the process. On the other hand, if the CPU 41 judges in step (18) that the user has requested reacquisition of the service list by pressing the function selection button BT22 displayed in the user interface shown in Fig. 6(c), the process returns to step (12), and the CPU 41 redisplays the service list.

[0037] [Effects of the first embodiment] According to this embodiment, that is, by executing the process shown in the flowcharts in FIG. 4 and FIG. 5, a comprehensive agency system can be realized that provides a multifaceted service to a user who requests a sorting agency service for a specific item. In addition, since it is possible to propose, estimate the cost, and request a plurality of services optimized for the user with only a minimum operational burden, it is possible to improve the user's convenience significantly compared to conventional contract services. Furthermore, according to the first embodiment, since it is possible to specify related services with only the operational burden of selecting one from the list of services presented by the server device 1, it is possible to display a service that allows the user to propose and request a plurality of related services simply by selecting one service, so it is possible to improve the user's convenience significantly compared to conventional contract services that tend to overlook latent requests from users who request a sorting agency service, and it is also possible to reduce the burden of requesting services that are complicatedly combined, and it is also economically advantageous.

[0038] Second Embodiment In the above embodiment, an example was described in which a user selects one service item from a list and multiple related services are confirmed, but service optimization may be performed using AI analysis based on a machine learning model, which outputs a list of optimized services in response to input of user-specific parameters. The following description will be given based on the drawings.

[0039] FIG. 7 is a block diagram for explaining the configuration of the server device 1 in this embodiment. For convenience of explanation, the data terminals 2-1 to 2-N and the service terminals 3-1 to 3-N shown in FIG. 1 are shown connected to each other. Although not described in detail in this embodiment, the system may be connected to data terminals 4-1 to 4-N operated by businesses that buy collected furniture and home appliances, and data terminals 5-1 to 5-N operated by matching businesses that exchange collected furniture and home appliances. In FIG. 7, the same reference numerals are used for the same components as those shown in FIG. 2, and explanations of components that have not been changed are omitted.

[0040] In FIG. 7, 14 denotes a transaction information database, which stores information such as the schedule, cost, and date of the agency service, as well as data showing the relationship between user-specific parameters in past transaction information and the selected service.

[0041] In FIG. 7, 16-3 is an AI analysis unit that is equipped with a machine learning model that has been trained using data from the transaction information database 14, and predicts and outputs optimal services based on user-specific parameters input from the data terminals 2-1 to 2-N.

[0042] Here, in this embodiment, it is assumed that the input of user-specific parameters is performed by selecting categorized items via the selection unit 43-2, but it may also be configured to be possible to input natural language in a text input format.

[0043] In addition, user-specific parameters are assumed to include the main service, age, budget, time of request, period of request, problem occurring, type and number of unwanted items, number of rooms storing unwanted items, residential area, building, and floor.

[0044] It is assumed that the data terminals 2-1 to 2-N connected to the server device 1 shown in Fig. 7 have the configuration shown in Fig. 3. Here, the data terminals 2-1 to 2-N and the service terminals 3-1 to 3-N are assumed to be pad devices, PC devices, smartphones, etc.

[0045] In FIG. 3(b), 43-1 is an acquisition unit that acquires a list of available menus, a list of sorting services for specific items, a list of user-specific parameter categories to be used for AI analysis, and a parameter detail input screen from the service proposal and request reception platform 1A.

[0046] A selection unit 43-2 selects one menu from the menu list, one service from the service list, one category from the user-specific parameter category list, and a parameter on the parameter detail input screen acquired by the acquisition unit 43-1. However, the selection unit 43-2 also has a function of canceling the selection.

[0047] [Data processing on the server device side] 8 and 9 are flowcharts showing an example of data processing by the server device 1 in the total agent system according to the present embodiment. Note that (21) to (32) in Fig. 8 and Fig. 9 indicate each step, and each step is realized by the CPU 13 executing an information processing program stored in the external memory 18.

[0048] First, the CPU 13 presents a list of available menus provided by the platform 1A, which is acquired via the acquisition unit 43-1 by the users operating the data terminals 2-1 to 2-N connected to the service proposal and request reception platform 1A (21).

[0049] Next, if the user selects AI analysis, i.e., the selection button BT32 shown in Fig. 12(a) described later, from the presented menu list via the selection unit 43-2 (22), the CPU 13 presents a category list of user-specific parameters (23). Here, if the CPU 13 determines that the user has not selected AI analysis, i.e., if the user has selected the selection button BT31 shown in Fig. 12(a) described later to obtain a service list, the CPU 13 proceeds to the first embodiment and presents the service list (step (1) in Fig. 4).

[0050] Next, the CPU 13 displays a parameter detail input screen for one category selected by the user from the displayed user-specific parameter category list using the selection unit 43-2 (24).

[0051] Next, CPU 13 judges whether the user operating data terminals 2-1 to 2-N has selected detailed information via selection unit 43-2 and completed detailed parameter input (25), and if it is determined that detailed parameter input is completed, CPU 13 causes AI analysis unit 16-3 to analyze the parameters as input (26), and CPU 13 presents a list of user optimized services output as a result of the analysis (27).On the other hand, if CPU 13 determines in step (25) that detailed parameter input is not completed, that is, if selection of other parameters is requested, it returns to step (23) and repeats the same process.

[0052] Next, CPU 13 judges whether the user has selected multiple services from the presented optimized service list via selection unit 43-2 and finalized the selected services (28), and if it is determined that the selected services have been finalized, CPU 13 causes estimation unit 16-1 to derive (29) an estimate of the overall agency fee relating to the schedule, cost, and date for those multiple services, and CPU 13 presents (30) the contents of the estimate to the users of data terminals 2-1 to 2-N via network 21. On the other hand, if in step (28) CPU 13 determines that the user has not finalized the selected services, the process returns to step (23) and repeats the same process.

[0053] Finally, CPU 13 judges whether the user has finalized the requested service content (31), and if it is determined that the user has finalized the requested service content, CPU 13 notifies the service request by request unit 16-2 to service terminals 3-1 to 3-N operated by the providers of each service (32), and ends the process. On the other hand, if CPU 13 determines in step (31) that the user has not finalized the requested service content, the process returns to step (21) and repeats the same process.

[0054] [Data processing on the data terminal side] 10 and 11 are flow charts showing an example of data processing by the data terminals 2-1 to 2-N in the total agent system according to the present embodiment. Note that (51) to (65) indicate each step, which is executed by the CPU 41 using a stored browser to connect to the service proposal and request reception platform 1A deployed on the network 21.

[0055] Fig. 12 is a diagram showing an example of a user interface presented to the data terminals 2-1 to 2-N by the server device 1 shown in Fig. 1. Newly added content in the second embodiment will be described with reference to the user interface shown in Fig. 12.

[0056] In the user interface shown in Fig. 12(a), BT31 and BT32 are menu selection buttons, and the user can obtain a list of sorting agency services by selecting the menu selection button BT31, and can obtain a list of user-specific parameter categories by selecting the menu selection button BT32. The screen may also be configured to span multiple screens.

[0057] In the user interface shown in FIG. 12(b), BT41 to BT44 are user-specific parameter category selection buttons, with the user-specific parameter category selection button BT41 corresponding to the category of requests, the user-specific parameter category selection button BT42 corresponding to worries and problems, the user-specific parameter category selection button BT43 corresponding to the category of types of unwanted items, and the user-specific parameter category selection button BT44 corresponding to the category of sizes of unwanted items. The user-specific parameter category selection buttons BT41 to BT44 described in this embodiment are merely an example, and categories related to user-specific parameters such as main service, age, budget, time of request, period of request, occurring problem, type and number of unnecessary items, number of rooms storing unnecessary items, residential area, building, floor, etc. can be freely set.

[0058] In the user interface shown in Fig. 12(c), an example of a parameter detail input screen that is displayed when the user-specific parameter category selection button BT44 in the user interface shown in Fig. 12(b) is selected is shown, and a state in which the total size of unnecessary items can be calculated from multiple angles is shown. In the user interface shown in Fig. 12(c), BT51 and BT52 are function selection buttons, and the function selection button BT51 functions as an AI analysis start button, and the function selection button BT52 functions as a user-specific parameter category list re-acquisition button.

[0059] An example of data processing by the data terminals 2-1 to 2-N will be described below with reference to the user interface shown in Fig. 12. First, the CPU 41 acquires (51) a menu list from the service proposal and request reception platform 1A provided by the server device 1 via the acquisition unit 43-1, and displays (52) the acquired menu list on the liquid crystal touch panel 45 as, for example, a user interface shown in Fig. 12(a).

[0060] Here, the CPU 41 determines whether or not the user has selected the menu selection button BT32 via the selection unit 43-2 from the menu list acquired by the acquisition unit 43-1 (53), and if it is determined that the menu selection button BT32 has been selected, the CPU 41 causes the acquisition unit 43-1 to acquire (54) a user-specific parameter category list, and displays (55) it on the liquid crystal touch panel 45. On the other hand, if the CPU 41 determines in step (53) that the user has selected the menu selection button BT31, that is, if it determines that the service list has been acquired, the process proceeds to the first embodiment and displays the service list (step (1) in FIG. 4).

[0061] Next, after the user selects one category from the list of user-specific parameter categories via selection unit 43-2 (56), CPU 41 acquires a parameter detail input screen (57) and displays the user interface shown in FIG. 12(c) on LCD touch panel 45 (58).

[0062] Next, the CPU 41 determines whether the user has selected parameter detail information via the selection unit 43-2 (59), completed parameter input, and selected the function selection button BT51 (60). If it is determined that the function selection button BT51 has been selected, the CPU 41 acquires a list of optimal services as an output of the AI ​​analysis via the AI ​​analysis unit 16-3, and displays it on the liquid crystal touch panel 45 (61). At this time, it is assumed that all of the acquired optimal services are in a selected state. On the other hand, if the CPU 41 determines in step (60) that the user has pressed the function selection button BT52, that is, that the selection of other parameters is being requested, the process returns to step (54) and reacquires the user-specific parameter category list.

[0063] Next, the CPU 41 determines whether the user has completed service selection by deselecting unnecessary services from among the proposed services via the selection unit 43-2 (62), and if it is determined that the service selection is completed, the CPU 41 displays the total agency fee derived by the estimation unit 16-1 on the liquid crystal touch panel 45 (63). On the other hand, if the CPU 41 determines in step (62) that the user has not completed service selection, the process returns to step (54) and reacquires the user-specific parameter category list.

[0064] Finally, the CPU 41 determines whether the user has confirmed the total agency fee displayed on the liquid crystal touch panel 45, pressed the function selection button BT21 displayed on the user interface shown in Fig. 6(c), and confirmed the service request (64), and if it is determined that the user has confirmed the service request, the CPU 41 displays a request completion screen on the liquid crystal touch panel 45 (65) and completes the process. On the other hand, if the CPU 41 determines in step (64) that the user has pressed the function selection button BT22 displayed on the user interface shown in Fig. 6(c) to request reacquisition of the service list, the CPU 41 returns to step (52) and redisplays the menu list.

[0065] [Effects of the second embodiment] According to this embodiment, elderly people who are not familiar with operating computers do not need to select a service from a list, but only need to check the list of services extracted by AI analysis. Even if the services cover a wide range of industries, new services recognized by the AI ​​can be shown to the user in a list, thereby significantly improving the convenience of the user in selecting a service.

[0066] As an example of the delivery disposal service for unwanted items described in the embodiments so far, a service similar to that published on the website shown in the group of URLs below is assumed. ·https: / / www.recycle-izumi.net / 11011 / ·https: / / www.recycle-izumi.net / 8354 / ·https: / / www.recycle-izumi.net / 7445 / [Industrial Applicability]

[0067] In the above embodiment, an example was given of a transaction between a user requesting sorting services for specific items and a company providing sorting services, but the present invention can also be applied to transactions involving companies that purchase collected furniture and home appliances, or matching companies that exchange collected furniture and home appliances.

[0068] The disclosure regarding the present invention described above can be summarized at least as follows.

[0069] (1) A comprehensive agency system in which a data terminal operated by a user requesting a sorting agency service for a specific item communicates with a server device that provides information regarding the business related to the sorting agency service for the specific item via a specified communication medium, wherein the data terminal is equipped with an acquisition means that acquires an application provided by the server device to acquire a list of sorting agency services for the specific item, and a selection means that selects one service from the list of sorting agency services for the specific item acquired by the acquisition means, and the server device is equipped with an estimation means that derives a schedule, cost, and date for the one service selected by the selection means and multiple services to be associated with the service, and estimates a comprehensive agency fee, and a request means that confirms payment by the data terminal for the comprehensive agency fee derived by the estimation means, and requests the service from a service terminal operated by a provider providing each service.

[0070] (2) The server device is characterized in that it is equipped with an AI analysis means that predicts and outputs an optimal service based on user-specific parameters input from the data terminal, and the AI ​​analysis means selects and suggests an optimal service to the user.

[0071] (3) The user-specific parameters include main service, age, budget, time of request, planned request period, occurring problem, type and number of unwanted items, number of rooms storing unwanted items, and residential area, building, and floor. [Explanation of symbols]

[0072] 1. Server device 2-1~2-N Data terminal 3-1~3-N Service Terminal 4-1~4-N Data terminal 5-1~5-N Data terminal

Claims

1. A comprehensive agency system in which a data terminal operated by a user requesting a specific item sorting agency service communicates with a server device that provides information related to the specific item sorting agency service via a predetermined communication medium, The data terminal comprises: An acquisition means for acquiring an application provided by the server device and acquiring a list of sorting services for the specific items; A selection means for selecting one service from the list of sorting agency services for the specific item acquired by the acquisition means, The server device includes: an estimation means for deriving a schedule, cost and date for one service selected by the selection means and a plurality of services to be associated with the selected service, and estimating a total agency cost; and a request means for confirming payment by said data terminal for said total agency fee calculated by said estimation means, and for requesting services from a service terminal operated by a provider of each service.

2. The server device includes: An AI analysis means for predicting and outputting an optimal service based on user-specific parameters input from the data terminal, The comprehensive proxy system according to claim 1, wherein the AI ​​analysis means selects and proposes the most suitable service to the user.

3. The comprehensive proxy system according to claim 2, characterized in that the user-specific parameters include main service, age, budget, time of request, planned request period, occurring problems, type and number of unwanted items, number of rooms storing unwanted items, and residential area, building, and floor.

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