Information processing system, information processing method, and program

Abstract

To provide a system which can adapt to management relating to a building by utilizing inhabitants of the building.SOLUTION: An information processing system includes: a management information acquisition section for acquiring management information related to management of a building; a notification processing section for causing a display section to display a work request to inhabitants residing in the building, relating to management of the building indicated by the management information; and a request destination specification section for specifying request candidate inhabitants with respect to the work request, being at least one inhabitant who is a request destination of the work, among the at least one inhabitant, on the basis of work information which is acquired from the at least one inhabitant and indicates that work indicated by the work request can be executed. The notification processing section uses predetermined means to notify the request candidate inhabitant of a work execution request indicating a request for execution of the work.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] A system that simplifies the management of condominium buildings has been disclosed (Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-189850 Summary of the Invention [Problem to be solved by the invention]

[0004] The information management system described in Patent Document 1 is a system for facilitating management of condominium buildings by the members of a management association. Specifically, based on user input, the information management system can manage payments, bill management fees, manage delinquent taxpayers, handle accounting such as settlement and budgets, manage information related to the owners of each room, manage common areas, manage facility users, manage the board of directors, and manage overdue fees and late fees. This makes it easier for users to manage condominium properties.

[0005] However, while the information management system described in Patent Document 1 makes it possible to centralize the management of condominium buildings, it is necessary to request outside contractors for work to be done on defects in the condominium buildings, which results in problems such as reduced response time and increased management costs.

[0006] In view of the above, an object of the present invention is to provide a system that makes it possible to manage a building by utilizing the residents of the building. [Means for solving the problem]

[0007] An information processing system according to one embodiment of the present invention comprises a management information acquisition unit that acquires management information regarding the management of a building, a notification processing unit that causes a display unit to display a work request to residents living in the building regarding the management of the building indicated by the management information, and a request destination identification unit that identifies at least one of the at least one resident to be requested to perform the work based on work information acquired from at least one of the resident indicating that the work indicated in the work request can be performed in response to the work request, and the notification processing unit notifies the request destination resident of a work execution request indicating a request to perform the work by a predetermined means.

[0008] A power supply method according to one embodiment of the present invention includes a computer acquiring management information regarding the management of a building, displaying on a display unit a work request to residents residing in the building regarding the management of the building indicated by the management information, identifying at least one of the at least one residents who is to be requested to perform the work based on work information acquired from at least one of the residents indicating that the work indicated in the work request can be performed in response to the work request, as a candidate request resident, and notifying the candidate request resident of a work execution request indicating a request to perform the work by a specified means.

[0009] A program according to one embodiment of the present invention causes a computer to acquire management information regarding the management of a building, display on a display unit work requests to residents living in the building regarding the management of the building indicated by the management information, identify at least one of the at least one resident to whom the work indicated in the work request is to be requested based on work information acquired from at least one of the resident indicating that the work indicated in the work request can be performed, and notify the at least one resident of a work execution request indicating a request to perform the work by a specified means. Effect of the Invention

[0010] According to the present invention, it is possible to provide a system that makes it possible to manage a building by utilizing the residents of the building. [Brief description of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram showing an overview of a building maintenance management system. [Diagram 2] 11 is a diagram showing an example of the configuration of resident information D111. FIG. [Diagram 3] 11 is a diagram showing an example of the configuration of building information D112. FIG. [Figure 4] FIG. 13 is a diagram showing an example of a request list screen T10. [Diagram 5] FIG. 13 is a diagram showing an example of a request confirmation screen T20. [Figure 6] FIG. 13 is a diagram showing an example of a confirmation report screen T30. [Figure 7] FIG. 13 is a diagram showing an example of a selection request screen T40. [Figure 8] FIG. 1 is a flow chart showing an example of a processing procedure of a building maintenance management system. [Figure 9] FIG. 2 illustrates an example of a hardware configuration of a computer. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] A preferred embodiment of the present invention (hereinafter, referred to as "the present embodiment") will be described with reference to the attached drawings. In each drawing, the same reference numerals are used to denote the same or similar configurations. In this embodiment, "part", "means", "apparatus", and "system" do not simply mean physical means, but also include cases where the functions of the "part", "means", "apparatus", and "system" are realized by software. In addition, the functions of one "part", "means", "apparatus", or "system" may be realized by two or more physical means or devices, or the functions of two or more "parts", "means", "apparatus", or "system" may be realized by one physical means or device.

[0013] === Overview of Building Maintenance Management System 10 === An overview of the building maintenance management system 10 will be described with reference to Fig. 1. Fig. 1 is a diagram showing an overview of the building maintenance management system 10.

[0014] The building maintenance management system 10 is a system that enables the residents of a building (or a business operator operating a store in the building) to handle building management. As a result, the building maintenance management system 10 can reduce the management costs of building management businesses and residents, and can also build cooperative relationships between residents.

[0015] A building is a type of real estate that is shared by multiple owners, or a type of real estate that is divided into separate parts that are rented out. For example, a building may be an apartment building or an office building that is structurally divided into several parts that can be used independently for purposes such as residence, store, office, or warehouse.

[0016] In the following, when we simply say "residents," we mean residents of a building or business operators who operate stores within the building.

[0017] <<Configuration Overview>> An outline of the configuration of a building maintenance management system 10 will be described with reference to Fig. 1. As shown in Fig. 1, the building maintenance management system 10 includes, for example, a maintenance management device 100, a user terminal 200, and an administrator device 300.

[0018] The maintenance management device 100 is a device for appropriately managing a building by utilizing residents. The maintenance management device 100 identifies residents who can manage the building based on information related to the management of the building (hereinafter referred to as "management information").

[0019] The management information may include, for example, information regarding defects in the building, such as peeling exterior walls, the building's structural frame, equipment errors or malfunctions, and dirt on the building (hereinafter referred to as "defect information"), as well as information regarding the inspection of bicycle and car parking areas, common areas, plantings, the building's structural frame, etc. (hereinafter referred to as "inspection information").

[0020] Then, the maintenance management device 100 notifies the identified resident of a work request for the management work. The maintenance management device 100 acquires information indicating the completion of the management work from the user terminal 200 of the resident who completed the management work in response to the work request (hereinafter referred to as "completion information"). In this case, the maintenance management device 100 gives a reward to the resident who performed the management work. Examples of management work include error recovery work for equipment, inspection work for bicycle parking lots and car parking lots (including taking photos upon completion of inspection), etc.

[0021] The remuneration may be, for example, money or points equivalent to money that can be deducted from the management fees borne by each resident of the building, or money or points equivalent to money that can be deducted from the rent of residents who rent out part of the building.

[0022] As a result, the maintenance management device 100 can encourage residents to manage the building by setting incentives for management work, thereby reducing building management costs. In other words, the building maintenance management system 10 can reduce management costs by having residents handle the building management appropriately, whereas in the past, building management was outsourced to a management contractor.

[0023] The user terminal 200 is a terminal carried by a user, and executes various processes by executing a predetermined program. The user terminal 200 is connected to the maintenance management device 100 so as to be able to communicate with each other.

[0024] The administrator device 300 is a device of a building administrator, and executes various processes by executing a predetermined program. The administrator device 300 may also have a function of managing intercoms for each dwelling unit in the building. The administrator device 300 is communicably connected to the maintenance management device 100. For example, in response to a request from the maintenance management device 100, the administrator device 300 requests a building management outsourcing company to handle the management. In other words, when the maintenance management device 100 determines that the residents cannot handle the management, the administrator device 300 requests the outsourcing company to perform the work.

[0025] The maintenance management device 100 and the administrator device 300 may be, for example, a cloud computer, a server computer, a personal computer (e.g., desktop, laptop, tablet, etc.), a media computing platform (e.g., cable, satellite set-top box, digital video recorder), a handheld computing device (e.g., PDA, email client, etc.), or other types of computing or communications platforms.

[0026] The user terminal 200 may be, for example, a smartphone, a mobile phone (feature phone), a personal computer (e.g., a desktop, laptop, tablet, etc.), a media computer platform (e.g., a cable or satellite set-top box, digital video recorder), a handheld computer device (e.g., a PDA (Personal Digital Assistant), an email client, etc.), a wearable device (a glasses-type device, a watch-type device, etc.), another type of computer, or a communication platform. The user terminal 200 may also be an intercom installed in each dwelling unit of a building. In the following, as an example, the user terminal 200 will be described as a smartphone.

[0027] <<Processing Overview>> An overview of the processing of the building maintenance management system 10 will be described with reference to Fig. 1. As an example, the following describes an overview of the processing from when a malfunction occurs in a building facility (such as a power receiving facility or a water tank), when a resident confirms and repairs the malfunction, and when a reward is given to the resident. Note that the same processing is performed even if the malfunction information is replaced with inspection information.

[0028] In step S10, the maintenance management device 100 acquires management information (here, “fault information”) from a predetermined facility of the building from the manager device 300. The maintenance management device 100 may acquire the fault information from the user terminal 200.

[0029] In step S11, the maintenance management device 100 displays a work request on the display unit of the user terminal 200 to notify the resident that there is a work request. The user terminal 200 accepts an operational input from the resident and notifies the maintenance management device 100 of information (work information) indicating that the work indicated by the work request can be handled. The maintenance management device 100 identifies one of the residents who can handle the work. The maintenance management device 100 may refer to a database to identify a resident who can handle the malfunction indicated by the malfunction information.

[0030] In step S12, the maintenance management apparatus 100 notifies the identified resident of a work request.

[0031] In step S13, the maintenance management apparatus 100 acquires completion information indicating completion of the work from the user terminal 200 of the resident who has been notified of the work request.

[0032] In step S14, the maintenance management device 100 gives a reward to the user based on the completion information.

[0033] ===Composition of Building Maintenance Management System 10=== The configuration of a building maintenance management system 10 will be described with reference to Fig. 1. Below, the configurations of a maintenance management device 100, a user terminal 200, and an administrator device 300 that make up the building maintenance management system 10 will be described in order.

[0034] <<Maintenance equipment 100>> The configuration of the maintenance management device 100 will be described. As shown in Fig. 1, the maintenance management device 100 includes, for example, a storage unit 110, a management information acquisition unit 120, a display processing unit 130, a work information acquisition unit 140, a requesting resident determination unit 150, a request destination specification unit 160, a work request notification unit 170, a completion information acquisition unit 180, a completion information transmission unit 181, and a resident evaluation unit 190. Note that, hereinafter, the display processing unit 130 and the work request notification unit 170 may be collectively referred to as a "notification processing unit."

[0035] The storage unit 110 stores resident information D111 and building information D112. The resident information D111 and building information D112 will be described with reference to Figs.

[0036] Fig. 2 is a diagram showing an example of the configuration of resident information D111. As shown in Fig. 2, resident information D111 may include items such as [Resident ID], [Building ID], [Room number], [Name], [Age], [Occupation], [Hobbies], [Specialties], [Available services], [Evaluation information], [Work volume], [Available flag], [At-home flag], and [Remuneration obtained].

[0037] [Resident ID] stores a resident ID that can uniquely identify a resident. [Building ID] stores a building ID that can uniquely identify a building. [Room number] stores an identification number that identifies the room number where the resident is located or the location of the store. [Name] stores the name of the resident or the name of the business operator that operates the store. [Age] stores the age of the resident. [Occupation] stores the occupation of the resident. The occupation may be the industry of the company where the resident works, or may be the company name. [Hobbies] stores the hobbies of the resident. [Specialties] stores what the resident is good at. [Contents that can be handled] is an item that can be registered in advance, and stores information indicating the management contents that the resident can handle. [Evaluation information] stores evaluation information that indicates an evaluation calculated based on the resident's past work results. The evaluation information may be shown, for example, in numerical values, or may be shown in letters such as the alphabet that allow the ranking to be understood. [Work volume] may store, for example, the cumulative work time of the management work that the resident performed in the past. The [Available flag] stores information indicating whether or not a resident is available to respond to a work request. The available flag may be set to "1" if the resident is available to respond to a work request, and set to "0" if the resident is not available. The [At home flag] stores information indicating whether or not a resident is in the building. The at home flag may be set to "1" if the resident is in the building, and set to "0" if the resident is not available. The [Acquired reward] may store, for example, the accumulated reward for management work performed by the resident in the past. Note that information regarding personal information such as [Name] and [Age] does not need to be stored in the resident information D111.

[0038] FIG. 3 is a diagram showing an example of the configuration of the building information D112. As shown in FIG. 3, the building information D112 may include items such as [Building ID], [Building Name], [Equipment ID], [Equipment Name], [Inspection Information], [Malfunction Information], [Reward], and [User]. [Building ID] stores a building ID that can uniquely identify a building. [Building Name] stores the name of the building. [Equipment ID] stores an equipment ID that can uniquely identify equipment of the building. [Equipment Name] stores the name of the equipment. [Inspection Information] stores information about periodic inspections (e.g., inspection content and inspection frequency). [Malfunction Information] stores the content of the malfunction. [Reward] stores a reward to be given to a worker who responded to the malfunction. [User] stores a past user of the equipment.

[0039] The management information acquisition unit 120 acquires management information related to management of the building. The management information acquisition unit 120 may acquire the management information from, for example, the user terminal 200, or may acquire the management information from the building's facilities or a device that manages the facilities. The building's facilities are facilities installed in the building, such as facilities that manage various sensors, power receiving facilities, water supply facilities, automatic opening and closing facilities, and parking and bicycle parking facilities.

[0040] The display processing unit 130 generates a screen that can be viewed by the residents of the building. A request list screen T10 and a request confirmation screen T20 generated by the display processing unit 130 will be described with reference to Fig. 4 and Fig. 5. Fig. 4 is a diagram showing an example of the request list screen T10. Fig. 5 is a diagram showing an example of the request confirmation screen T20.

[0041] The request list screen T10 is a screen that displays a list of work requests on the display unit of the user terminal 200 when management information is acquired. The request list screen T10 may be a screen that is displayed on a display unit such as an electronic bulletin board shared by residents of a building. This allows the user to easily understand the current work requests.

[0042] As shown in FIG. 4, the request list screen T10 includes, for example, a work request list display area T11. The work request list display area T11 is an area for displaying a display object T11a indicating a work request indicated by management information currently acquired by the management information acquisition unit 120. The display object T11a may be, for example, an object in which text indicating an outline of the work request is displayed. For example, when the maintenance management device 100 receives a user's operation input on the display object T11a, the maintenance management device 100 may acquire information indicating that the user is able to perform the work from the user terminal 200. In this case, the maintenance management device 100 may specify the user as a request candidate resident and display a request confirmation screen T20, which will be described later, on the display unit of the user terminal 200. This enables the maintenance management device 100 to promptly and appropriately request work to a user who is able to perform the work.

[0043] In addition, when the request list screen T10 is a screen displayed on a display unit such as an electronic bulletin board shared by residents of a building, the display object T11a may be an object on which a two-dimensional identification code is displayed together with text showing an outline of the work request. For example, when the two-dimensional identification code is read in the user terminal 200, the maintenance management device 100 may acquire information from the user terminal 200 indicating that the user is available to perform the work. In this case, the maintenance management device 100 may specify the user as a candidate resident to be requested to perform the work, and display a request confirmation screen T20 on at least one of the display unit of the user terminal 200 and the electronic bulletin board. This enables the maintenance management device 100 to promptly and appropriately request work to users who are available to perform the work.

[0044] The request confirmation screen T20 is a screen for displaying a work request on the display unit of the user terminal 200 of the request candidate resident identified by the request destination identification unit 160. By displaying the request confirmation screen T20 on the display unit of the user terminal 200, the maintenance management device 100 can promptly and reliably notify the request candidate resident of the work request.

[0045] As shown in FIG. 5, the request confirmation screen T20 includes, for example, a notification display area T21 and a task content display area T22.

[0046] The notification display area T21 is an area for displaying information indicating that a work request has been made to the resident identified by the request destination identifying unit 160.

[0047] The work content display area T22 includes, for example, an item T22a, a capable button T22b, and an unavailable button T22c. The item T22a includes items showing the detailed content of the work request. For example, the item T22a includes information showing the location of the work, information showing the equipment to be worked on, information showing the management content, information showing the work content, and information showing the remuneration to be given to the resident who performed the work. This makes it easy for the resident who has been requested to do the work to determine whether or not they can complete the work, and can easily determine whether or not to perform the work, taking into account the remuneration to be obtained.

[0048] The available button T22b is a button that accepts an operation input by a resident when the resident confirms the detailed contents of the work request shown in the item T22a and judges that the resident can respond. When the user terminal 200 accepts an operation input by the resident to the available button T22b, the user terminal 200 transmits information indicating that the resident has agreed to the work request (hereinafter referred to as "work agreement information") to the maintenance management device 100.

[0049] The cannot respond button T22c is a button that accepts an operational input by a resident when the resident, after checking the detailed contents of the work request shown in the item T22a, judges that the work request cannot be responded to. When the user terminal 200 accepts an operational input by a resident to the cannot respond button T22c, it transmits information indicating that the resident cannot respond to the work request (hereinafter referred to as "work refusal information") to the maintenance management device 100. Hereinafter, the work acceptance information and the work refusal information may be collectively referred to as "work information".

[0050] The work information acquisition unit 140 acquires work information (work acceptance information or work refusal information) from the user terminal 200. Note that when a work execution request is notified from the work request notification unit 170 to one of the multiple residents identified by the request destination identification unit 160 described below, and work refusal information is subsequently acquired by the work information acquisition unit 140, the work request notification unit 170 may execute processing to notify the other residents of the multiple residents of the work request. This allows the maintenance management device 100 to reliably request work from a resident who is able to carry out the maintenance work.

[0051] The requesting resident determination unit 150 determines whether or not it is possible to identify a resident who can be requested to carry out management work for the building indicated by the management information, from among the residents residing in the building.

[0052] Specifically, when the requesting resident determination unit 150 acquires work acceptance information from the user terminal 200 by, for example, accepting an operation input to the available button T22b on the request confirmation screen T20 in the user terminal 200, the requesting resident determination unit 150 may determine that the resident of the user terminal 200 that transmitted the work acceptance information can be identified as a resident who can make a request. This allows the available residents of the building to be identified appropriately and quickly.

[0053] More specifically, when the management information acquisition unit 120 acquires, for example, malfunction information indicating an abnormal water level from a water supply facility without acquiring work consent information, the requesting resident determination unit 150 may refer to the [Response content] item in the resident information D111 to determine whether or not a resident who can respond to the malfunction of the water supply facility can be identified. This enables the maintenance management device 100 to identify a resident who can respond to malfunctions and inspections appropriately and quickly.

[0054] Specifically, when the resident information D111 does not have an item of [Contents that can be handled], the requesting resident determination unit 150 may refer to the items of [Occupation], [Hobbies], or [Specialties] in the resident information D111 to determine whether or not a resident can be identified who includes information related to water supply equipment (for example, the occupation is "construction"). Here, the maintenance management device 100 may include a database (not shown) that associates, for example, each of the facilities of a building (for example, water supply equipment, walls, power receiving equipment, etc.) with information that can be entered in the items of [Occupation], [Hobbies], or [Specialties] in the resident information D111 that can be managed (for example, electric power company, plumber, remodeling, etc.). This allows the maintenance management device 100 to identify a resident who can handle malfunctions and inspections appropriately and quickly using information registered in advance by the resident.

[0055] When the requesting resident determination unit 150 determines that it is possible to identify residents who can be requested, the request destination identification unit 160 identifies at least one resident (hereinafter referred to as a "requesting candidate resident") from among the residents who can be requested. For example, when the requesting resident determination unit 150 determines that multiple residents can be requested to perform management work, the request destination identification unit 160 may identify all of the multiple residents as requesting candidate residents, or may identify residents who satisfy predetermined conditions as requesting candidate residents.

[0056] Specifically, the request destination specifying unit 160 may refer to the resident information D111 and specify, as a request candidate resident, a resident with the highest evaluation indicated by the evaluation information (for example, resident "001" with an evaluation of "5") among the residents who can be requested. That is, the request destination specifying unit 160 may specify a request candidate resident based on past evaluations of building management work. This allows the maintenance management device 100 to preferentially request work from a resident who is estimated to be most suitable for the management work. Furthermore, the more appropriately a resident performs management work, the more work requests he or she will receive, and therefore the more the resident can reduce his or her own management costs, as described below. Meanwhile, the management business operator can reduce building management costs because there is no need to request work from a management contractor.

[0057] More specifically, the request destination specifying unit 160 may refer to the resident information D111 and specify, as a request candidate resident, a resident who has the least amount of work in the past (e.g., resident "001" with an amount of work of "0.5 hours") among residents who can be requested (e.g., the occupation "construction"). That is, the request destination specifying unit 160 may specify a request candidate resident based on the amount of work in the past for building management work. This allows the maintenance management device 100 to preferentially request management work from residents who have done less work in the past, thereby realizing fair maintenance management of the building by the residents.

[0058] More specifically, the request destination specification unit 160 may refer to the building information D112 and specify at least one of past users of the malfunctioning facility or facility due for inspection (for example, facility ID "112" in FIG. 3) as a candidate resident to be requested. This allows the maintenance management device 100 to preferentially request maintenance work from past users who are familiar with the facility, thereby realizing appropriate maintenance management of the building by the residents.

[0059] Furthermore, when the requesting resident determination unit 150 determines that a resident who can be requested cannot be identified, the request destination specification unit 160 may specify a management business that manages the building or a robot capable of performing the work of managing the problem. Specifically, when the requesting resident determination unit 150 cannot identify a resident who can be requested to manage a water supply facility, for example, the request destination specification unit 160 may refer to a database (not shown) that stores robots in an identifiable manner to specify a robot capable of performing the management work of the water supply facility. This allows the maintenance management device 100 to quickly respond to problems that cannot be handled by residents.

[0060] Furthermore, when a resident checks a work request indicated by the management information posted in paper form on a bulletin board in an apartment building or the like, and acquires work information (work acceptance information) from the user terminal 200 of a resident who wants to carry out the work indicated by the work request, the requesting resident determination unit 150 may identify residents who can handle the work based on the work information, and the requesting destination specification unit 160 may specify a requesting candidate resident from among the specified residents. In this case, the requesting destination specification unit 160 may specify a requesting candidate resident from among the specified residents based on, for example, the order in which the work information was sent, an evaluation, or the amount of work in the past. This allows the maintenance management device 100 to promptly and reliably request work from the requesting candidate resident while effectively utilizing existing bulletin board facilities.

[0061] The work request notifying unit 170 notifies the candidate resident identified by the requestee identifying unit 160 of a request to perform work in response to a work request for a building (hereinafter referred to as a "work execution request") in a manner that can be recognized by the candidate resident. Specifically, the work request notifying unit 170 may notify the candidate resident of the work execution request by email, or may notify the candidate resident by displaying text or graphics indicating the work content and remuneration on a screen (e.g., FIG. 5 described later) generated by the display processing unit 130 described later. This allows the maintenance management device 100 to promptly and reliably request the candidate resident to perform the work.

[0062] The work request notifying unit 170 may also notify the management company that manages the building or a work robot of the work execution request. Specifically, the work request notifying unit 170 may notify the manager device 300 of the management company of the work execution request by email, or may notify the work robot of information indicating the start of work execution. This allows the maintenance management device 100 to quickly and reliably execute management work when a candidate resident is not identified.

[0063] The completion information acquisition unit 180 acquires completion information indicating the completion of the work from the user terminal 200 of the requesting candidate resident who has been notified of the work request. The completion information includes, for example, the resident ID of the requesting candidate resident, management information, work content, information related to the work report (such as a site photo indicating the completion of the work), and the completion time.

[0064] The completion information transmitting unit 181 transmits the completion information to the manager device 300 of the management company that manages the building.

[0065] The resident evaluation unit 190 calculates evaluation information (third evaluation information) indicating the evaluation of the building management work of the request candidate resident based on evaluation information (second evaluation information) indicating the evaluation of the work of the request candidate resident generated by the management business operator based on the completion information and evaluation information (first evaluation information) of the request candidate resident stored in the resident information D111, and replaces the calculated evaluation information with the evaluation information (first evaluation information) stored in the resident information D111. This allows the maintenance management device 100 to properly evaluate the residents who performed the work, and when new management work occurs, to properly identify a resident who will perform the work appropriately, thereby realizing appropriate management of the building.

[0066] Specifically, when the management company evaluates a request-requesting candidate resident (e.g., resident "002") with evaluation information "5" (e.g., the higher the number, the higher the evaluation), the resident evaluation unit 190 calculates the average value "4.5" of the evaluation information "5" and the evaluation information "4" of the request-requesting candidate resident stored in the resident information D111, associates it with the request-requesting candidate resident as new evaluation information, and stores it in the resident information D111. Note that, although it has been described above that the average value is associated with the request-requesting candidate resident, this is not limiting, and new evaluation information ("5" in the above) may be associated with the request-requesting candidate resident and stored in the resident information D111.

[0067] Furthermore, the resident evaluation unit 190 specifies a reward for the work in the work request to the requesting candidate resident based on the completion information. Specifically, the resident evaluation unit 190 may specify, for example, the reward in the [Reward] item of the building information D112 associated with the management information included in the completion information as the reward to be given to the requesting candidate resident. Furthermore, the resident evaluation unit 190 may specify a reward according to the new evaluation information calculated above. In this case, for example, the resident evaluation unit 190 may specify 1000 points when the new evaluation information is "4", and 1500 points when the new evaluation information is "5". This allows the maintenance management device 100 to give an appropriate reward to the requesting candidate resident who performed the work based on a simple design.

[0068] In this way, the maintenance management device 100 makes effective use of the residents' resources to manage the building and enables the residents and the management company to reduce management costs. As a result, the maintenance management device 100 improves the customer satisfaction of the residents by providing benefits to the residents, thereby improving the value of the building.

[0069] <<First Modification>> The maintenance management device 100 according to the first modified example will be described. The maintenance management device 100 according to the first modified example further includes a function capable of acquiring completion information together with work consent information from a resident who has viewed a work request. Specifically, when the maintenance management device 100 according to the first modified example acquires management information by the management information acquisition unit 120, the maintenance management device 100 displays a work request related to the management of the building indicated by the management information on the display unit of the user terminal 200. Here, a confirmation report screen T30 indicating the work request displayed on the display unit will be described with reference to FIG. 6. FIG. 6 is a diagram showing an example of the confirmation report screen T30.

[0070] As shown in FIG. 6, the confirmation report screen T30 includes a notification display area T31 and a task content display area T32.

[0071] The notification display area T31 is an area for displaying information indicating that a work request has been made to the resident identified by the request destination identifying unit 160.

[0072] The work content display area T32 includes, for example, an item T32a, an information input button T32b, and a completion information transmission button T32c. The item T32a is the same as the item T22a on the request confirmation screen T20 shown in FIG. 4, and therefore a description thereof will be omitted.

[0073] The information input button T32b is a button for allowing the user to input a photo or text indicating the work completion status, which serves as completion information. When the maintenance management device 100 accepts a user's operation input to the information input button T32b, it displays a screen on which text can be input and a screen on which a photo can be attached (not shown).

[0074] The completion information transmission button T32c is a button for transmitting the above completion information from the user terminal 200 to the maintenance management device 100. The completion information includes work consent information.

[0075] That is, before officially requesting a specific user to perform work, the maintenance management device 100 according to the first modified example specifies one of the users who have viewed the work request and completed the work as a candidate resident to be requested to perform the work, and transmits a request to the user terminal 200 of the candidate resident to be requested to perform the work, after the user who viewed the work request has completed the work, before officially requesting a specific user to perform the work. This makes it possible to quickly respond to problems related to management.

[0076] <<Second Modification>> The maintenance management device 100 according to the second modification will be described. The maintenance management device 100 according to the second modification further includes a function that allows a resident of a building to select a resident to whom the resident can make a request. In this case, the management information acquisition unit 120 acquires management information from a specific resident residing in the building. This management information is, for example, information indicating that "a part of the wall of the building is peeling off". In this case, the requesting resident determination unit 150 refers to the resident information D111 and determines whether or not a resident to whom the work on the "peeling off of the wall" can be requested can be identified from among the residents residing in the building. Then, the request destination identification unit 160 identifies a candidate resident to whom the resident can make a request. Note that this management information may include, for example, information indicating that a resident residing in the building requests other residents to lend or borrow things or take care of a pet.

[0077] The display processing unit 130 generates a screen that enables a specific resident to select a resident to notify of a work request from among the request candidate residents. The selection request screen T30 generated by the display processing unit 130 will be described with reference to Fig. 7. Fig. 7 is a diagram showing an example of the selection request screen T40.

[0078] As shown in FIG. 5, the selection request screen T40 includes, for example, a request content display area T41 and a resident selection display area T42.

[0079] The request content display area T41 is an area for displaying a message for allowing a resident to select a resident to whom a task can be requested, when the resident is identified by the request destination identifying unit 160.

[0080] The resident selection display area T42 is a display area that displays selectable residents. The resident selection display area T42 includes a resident selection object T42a and a work request button T42b.

[0081] The resident selection object T42a includes, for example, a check box ("□" in FIG. 7) and, in association with the check box, a resident's name (or room number), occupation, hobby, and rating. That is, a specific resident can select a resident to whom to request work by inputting an operation into the check box while checking the rating of the candidate resident. In this way, the maintenance management device 100 can provide a screen that enables a specific resident to select a resident who can perform appropriate work (for example, a resident with a high rating) with a simple operation.

[0082] The work request button T42b is a button for notifying a resident selected in the resident selection object T42a of a work request. When the user terminal 200 receives an operation input from a specific resident on the work request button T42b, the user terminal 200 transmits the work request to the maintenance management device 100.

[0083] Also, as shown in FIG. 1, the maintenance management device 100 according to the second modified example may further include a response possibility determination unit 131. When the requesting resident determination unit 150 determines that a requestable resident can be identified, the response possibility determination unit 151 determines whether at least one of the requestable residents is capable of responding to the work. Specifically, when the requesting resident determination unit 150 identifies resident A and resident B, the response possibility determination unit 151 refers to the resident information D111 and determines whether the response possibility flag of the identified resident is set. At this time, the display processing unit 130 displays the available residents (the available flag is "1") among the identified requestable residents on the display unit so that a specific resident can select them (for example, the check box in FIG. 5 can be selected). This allows the maintenance management device 100 to appropriately request the management work to a resident who can quickly respond among the residents who can perform the management work.

[0084] Moreover, the maintenance management device 100 according to the second modified example may further include an at-home determination unit (not shown). When the requesting resident determination unit 150 determines that a requestable resident can be identified, the at-home determination unit (not shown) determines whether at least one of the requestable residents is at home in the building. Specifically, when the requesting resident determination unit 150 identifies resident A and resident B, the at-home determination unit refers to the resident information D111 and determines whether the at-home flag of the identified resident is set. At this time, the display processing unit 130 displays on the display unit, among the identified requestable residents, residents who are determined to be absent from the building (at-home flag is "0") in a manner that is not selectable by a specific resident (for example, the check box in FIG. 5 is not selectable). This allows the maintenance management device 100 to appropriately request a resident who can quickly respond among the residents who can perform management work.

[0085] Furthermore, the maintenance management device 100 according to the second modified example may receive a request for a management task from the user terminal 200 of a resident of the building. Specifically, the maintenance management device 100 may receive a request from the user terminal 200 for a restoration task for a specific facility (for example, a gas stove or electrical equipment in the resident's room), a monitoring task indicating monitoring a specific resident, and the like. In this case, the display processing unit 130 may display, on the display unit, a screen (not shown) for receiving a request for a management task from a resident. When the maintenance management device 100 receives a request for a management task, it may identify a resident who can perform the management task, and notify the identified resident of a task request. Furthermore, the maintenance management device 100 may display, on the display unit, a screen (not shown) for selecting at least one of the identified residents. Then, the maintenance management device 100 gives a predetermined reward (for example, a reward preset by the resident who requested the management task) to the resident who has completed the management task. That is, the maintenance management device 100 enables a resident of the building to request another resident to perform a task on something that is bothering him or her. This will enable rental apartment complexes, for example, to reduce management costs associated with outsourcing repair work for facilities.

[0086] In this way, the maintenance management device 100 of the second modified example allows residents to request work from one another, allowing management work to be carried out quickly and increasing communication between residents, thereby improving the value of the building.

[0087] ===User terminal 200=== Returning to FIG. 1, the configuration of the user terminal 200 will be described. The user terminal 200, for example, displays various information acquired from the maintenance management device 100 on the display unit 1007. The user terminal 200 includes, for example, a storage unit 210, a transmission / reception unit 220, and a display processing unit 230. The storage unit 210 stores, for example, various information. The transmission / reception unit 220 transmits and receives various information between various devices. For example, various screens are acquired from the maintenance management device 100. The display processing unit 230, for example, displays various screens on the display unit 1007.

[0088] ===Administrator device 300=== Returning to FIG. 1, the configuration of the administrator device 300 will be described. The administrator device 300 may display various information acquired from the maintenance management device 100 on the display unit 1007, for example. The administrator device 300 includes, for example, a storage unit 310, a transmission / reception unit 320, and a display processing unit 330. The storage unit 310 stores, for example, various information. The transmission / reception unit 320 transmits and receives various information to and from various devices. For example, various screens are acquired from the maintenance management device 100. The display processing unit 330 displays, for example, various screens on the display unit 1007.

[0089] ===Building Maintenance Management System 10 Processing=== Next, the processing procedure of the building maintenance management system 10 will be described with reference to Fig. 8. Fig. 8 is a flow diagram showing an example of the processing procedure of the building maintenance management system 10. As an example, the following describes the processing procedure when a malfunction occurs in the power receiving equipment of a building, causing an error to be issued, in which a work request is notified to a resident who can deal with the malfunction, up to the resident receiving a reward for completing the work.

[0090] In step S100, the maintenance management device 100 acquires malfunction information (management information) indicating an error has occurred from the power receiving equipment of the building or a device that manages the power receiving equipment. The maintenance management device 100 may acquire the malfunction information related to the building from the user terminal 200 or from the administrator device 300.

[0091] In step S101, the maintenance management device 100 identifies the equipment in which the malfunction has occurred, the contents of the malfunction, and the like, based on the malfunction information.

[0092] In step S102, the maintenance management apparatus 100 displays a request list screen T10 including the contents of the work request and a request confirmation screen T20 on the display unit 1007 of the user terminal 200. The resident visually checks the display unit 1007 to check the work contents, remuneration, and the like.

[0093] In step S103, the user terminal 200 transmits to the maintenance management device 100 work agreement information indicating that the work can be carried out.

[0094] In step S104, the maintenance management device 100 determines whether or not it is possible to identify a resident who can be requested to recover from the error in the power receiving equipment, which is the malfunction content. The maintenance management device 100 may determine whether or not it is possible to identify a resident who can be requested by acquiring work agreement information from the user terminal 200, or may determine whether or not it is possible to identify a resident who can be requested by referring to the resident information D111.

[0095] If it is determined in step S105 that the request candidate resident cannot be identified (step S104: NO), the maintenance management device 100 notifies the manager device 300 or the work robot of a work request. When the work robot completes the work, the maintenance management device 100 acquires completion information indicating that the work robot has completed the work from the manager device 300 or the work robot.

[0096] If it is determined that the request candidate resident can be identified (step S104: YES), the maintenance management apparatus 100 shifts the process to step S106.

[0097] In step S106, the maintenance management device 100 identifies a candidate resident to be requested from among the residents who can be requested. Here, it is explained that the maintenance management device 100 identifies a resident with the highest reliability as a candidate resident to be requested (hereinafter, resident "001" in FIG. 5, and will be explained as "resident A").

[0098] In step S107, the maintenance management apparatus 100 notifies the user terminal 200 of the resident A of a work execution request (for example, by email or the like).

[0099] In step S108, the user terminal 200 transmits to the maintenance management device 100 completion information indicating that the user has completed the task.

[0100] In step S109, the maintenance management device 100 grants a reward to the resident who has completed the work based on the completion information (adds it to the [obtained reward] in the resident information D111). The maintenance management device 100 executes a process of deducting the granted reward from the management fee at any timing by accepting an operational input by the resident.

[0101] ===Hardware Configuration=== The maintenance management device 100, the user terminal 200, and the administrator device 300 may be any information processing device capable of implementing the functions described above. At least a part of the processing in each of the maintenance management device 100, the user terminal 200, and the administrator device 300 may or may not be implemented by one or more computers (for example, and not by way of limitation, cloud computing configured by one or more computers).

[0102] An example of a hardware configuration in which the maintenance management device 100, the user terminal 200, and the administrator device 300 are realized by a computer will be described with reference to Fig. 7. Fig. 7 is a diagram showing an example of a hardware configuration of the computer 1000.

[0103] As shown in FIG. 7, a computer 1000 includes a processor 1001, a memory 1002, a storage device 1003, an input I / F unit 1004, a data I / F unit 1005, a communication I / F unit 1006, and a display unit 1007.

[0104] The processor 1001 is a control unit that controls various processes in the computer 1000 by executing programs stored in the memory 1002 .

[0105] The memory 1002 is a storage medium such as a RAM (Random Access Memory), etc. The memory 1002 temporarily stores the program code of the program executed by the processor 1001 and data required when the program is executed.

[0106] The storage device 1003 is a non-volatile storage medium such as a hard disk drive (HDD), a flash memory, etc. The storage device 1003 stores an operating system and various programs for implementing the above-mentioned components.

[0107] The input I / F unit 1004 is a device for receiving input from a user. Specific examples of the input I / F unit 1004 include a keyboard, a mouse, a touch panel, various sensors, a wearable device, etc. The input I / F unit 1004 may be connected to the computer 1000 via an interface such as a USB (Universal Serial Bus).

[0108] The data I / F unit 1005 is a device for inputting data from outside the computer 1000. A specific example of the data I / F unit 1005 is a drive device for reading data stored in various storage media. The data I / F unit 1005 may be provided outside the computer 1000. In that case, the data I / F unit 1005 is connected to the computer 1000 via an interface such as a USB.

[0109] The communication I / F unit 1006 is a device for performing data communication via the Internet N, either wired or wirelessly, with an external device of the computer 1000. The communication I / F unit 1006 may be provided outside the computer 1000. In that case, the communication I / F unit 1006 is connected to the computer 1000 via an interface such as a USB.

[0110] The display unit 1007 is a device for displaying various types of information. Specific examples of the display unit 1007 include a liquid crystal display, an organic EL (Electro-Luminescence) display, a display of a wearable device, and the like. The display unit 1007 may be provided outside the computer 1000. In that case, the display unit 1007 is connected to the computer 1000 via, for example, a display cable. In addition, when a touch panel is adopted as the input I / F unit 1004, the display unit 1007 can be configured integrally with the input I / F unit 1004.

[0111] ===Summary=== <1> The building maintenance system 10 in this embodiment includes a management information acquisition unit 120 that acquires management information related to the management of the building, a notification processing unit (here, the display processing unit 130) that displays on the display unit 1007 a work request (e.g., the request list screen T10 in FIG. 4 or the request confirmation screen T20 in FIG. 5, etc.) to residents living in the building related to the management of the building indicated by the management information, and a request destination identification unit 160 that identifies at least one of the at least one resident who is a request candidate resident to whom the work is to be requested based on work information (e.g., work agreement information) acquired from at least one resident in response to the work request and indicating that the work indicated by the work request can be performed, and the notification processing unit (here, the work request notification unit 170) notifies the request candidate resident of a work execution request indicating a request to perform the work by a predetermined means (e.g., email, the request confirmation screen T20 in FIG. 5, etc.). This allows the building maintenance system 10 to handle management related to the building by utilizing the residents of the building.

[0112] <2> In the building maintenance management system 10 of this embodiment, the work information includes completion information indicating that the work indicated by the work request has been completed, and the requestee specification unit 160 specifies at least one potential resident to whom the work should be requested, out of at least one resident, based on the completion information. This enables the building maintenance management system 10 to perform the work promptly and appropriately by users who are capable of the work.

[0113] <3> The request destination specification unit 160 of the building maintenance management system 10 in this embodiment specifies at least one candidate resident to be requested based on resident information D111 (database) that stores resident information related to the residents residing in the building, including first evaluation information indicating the evaluation of the residents' past work on building management. This enables the building maintenance management system 10 to preferentially request work from a resident who is estimated to be most suitable for the management work.

[0114] <4> The building maintenance management system 10 in this embodiment further includes a requesting resident determination unit 150 that determines whether or not it is possible to identify a resident who can be requested to carry out work related to the management of the building indicated by the management information, from among the residents living in the building, based on resident information D111 (database) that stores resident information, which is information about the residents living in the building, and the request destination specification unit 160 specifies a candidate requesting resident when it is determined by the requesting resident determination unit 150 that it is possible to identify a resident who can be requested. This allows the building maintenance management system 10 to utilize the residents for building management, thereby reducing building management costs.

[0115] <5> In the building maintenance management system 10 of this embodiment, the resident information includes first evaluation information associated with each resident living in the building, which indicates the resident's evaluation of past work on building maintenance, and the request destination specification unit 160 specifies, among the residents who can be requested, the resident with the highest evaluation indicated by the first evaluation information as a candidate resident for request. This allows the building maintenance management system 10 to preferentially request work from the resident who is estimated to be most suitable for the management work.

[0116] <6> In addition, the resident information of the building maintenance management system 10 in this embodiment includes first evaluation information (evaluation information of the resident information D111) associated with each resident living in the building and indicating the evaluation of the resident's past work on the management of the building, and the building maintenance management system 10 (information processing system) further includes a completion information acquisition unit 180 that acquires completion information indicating the completion of the work from the request candidate resident who has been notified of the work request, a completion information transmission unit 181 that transmits the completion information to the management company that manages the building, and a resident evaluation unit 190 that calculates third evaluation information indicating the evaluation of the work on the management of the building by the request candidate resident based on second evaluation information generated by the management company based on the completion information and the first evaluation information of the request candidate resident. As a result, the building maintenance management system 10 can appropriately evaluate the residents who performed the work, and when a new management work occurs, it can appropriately identify the residents who will perform the work appropriately, thereby realizing appropriate management of the building.

[0117] <7> In addition, the resident evaluation unit 190 of the building maintenance management system 10 in this embodiment specifies a reward for the work in the work request to the candidate resident based on the completion information. This allows the building maintenance management system 10 to provide an appropriate reward to the candidate resident who performed the work with a simple design.

[0118] <8> Furthermore, when the requesting resident determination unit 150 determines that a resident who can be requested cannot be identified, the request destination specification unit 160 of the building maintenance system 10 in this embodiment specifies a management company that manages the building or a robot capable of performing management-related tasks, and the notification processing unit (here, the work request notification unit 170) notifies the management company or the robot of a task execution request (for example, an email or the request confirmation screen T20 in FIG. 5) indicating a request to perform the task. This enables the building maintenance system 10 to quickly respond to problems that cannot be handled by residents.

[0119] <9> In addition, the management information acquisition unit 120 of the building maintenance management system 10 in this embodiment acquires management information from a specific resident residing in the building, and when the requesting resident determination unit 150 determines that a requestable resident can be identified, the notification processing unit (here, the display processing unit 130) displays at least one of the requestable residents on the display unit 1007 so that the specific resident can select (for example, the selection request screen T40 in FIG. 7), and the notification processing unit (here, the work request notification unit 170) notifies the resident selected by the specific resident's operation input to the display unit 1007 of a work execution request indicating a request to perform work by a specific means (for example, email or the request confirmation screen T20 in FIG. 5, etc.). This makes it easy for the building maintenance management system 10 to determine whether the requested resident is capable of completing the work, and to easily determine whether to perform the work taking into account the remuneration to be obtained.

[0120] <10> Furthermore, the building maintenance management system 10 in this embodiment further includes a availability determination unit 151 that, when it is determined by the requesting resident determination unit 150 that a resident that can be requested can be identified, determines whether at least one of the residents that can be requested is able to handle the work, and the notification processing unit (here, the display processing unit 130) displays the residents that have been determined to be able to handle the work on the display unit 1007 so that a specific resident can select them (for example, the selection request screen T40 in FIG. 7). This enables the building maintenance management system 10 to appropriately request the work to a resident that can quickly handle the work among the residents that can carry out the management work.

[0121] <11> In addition, the management information acquisition unit 120 of the building maintenance management system 10 in this embodiment acquires management information from a specific resident residing in the building, and the resident information includes first evaluation information associated with each resident residing in the building and indicating the resident's evaluation of past work on building management, and the notification processing unit (here, the display processing unit 130) associates identification information that can identify each of the request candidate residents with the first evaluation information of each of the request candidate residents, and displays at least one of the request candidate residents selectable (for example, the selection request screen T40 in FIG. 7) on the display unit 1007, and the notification processing unit (here, the work request notification unit 170) notifies the resident selected by the operation input of the specific resident to the display unit 1007 of a work execution request indicating a request to execute work by a specific means (for example, email or the request confirmation screen T20 in FIG. 5). In this way, the building maintenance management system 10 can provide a screen for the specific resident to select a resident who can perform appropriate work by simple operations.

[0122] Note that this embodiment is an example for explaining the present invention, and is not intended to limit the present invention to only this embodiment. In addition, the present invention can be modified in various ways without departing from the gist of the invention. In addition, the components of the maintenance device 100, the user terminal 200, and the manager device 300 in the building maintenance management system 10 described in the above embodiment are realized in cooperation with other hardware by the processor 1001 executing a program stored in the storage device 1003. In other words, these components are assumed to be software or firmware, and also hardware corresponding thereto, and in both concepts, they are also described as "functions," "means," "parts," "processing circuits," "units," or "modules," and can be interpreted as such. [Explanation of symbols]

[0123] 10...building maintenance management system, 100...maintenance management device, 110...memory unit, 120...management information acquisition unit, 130...display processing unit, 140...work information acquisition unit, 150...requesting resident determination unit, 151...capability determination unit, 160...request recipient identification unit, 170...work request notification unit, 180...completion information acquisition unit, 181...completion information transmission unit, 190...resident evaluation unit, 200...user terminal, 300...administrator device.

Claims

1. a management information acquisition unit for acquiring management information relating to management of a building; a notification processing unit that displays, on a display unit, a work request to residents of the building, which is related to the management of the building indicated by the management information; a requestee identification unit that identifies at least one of the at least one residents as a requestee candidate resident who is to be requested to carry out the work, based on work information obtained from at least one of the residents in response to the work request and indicating that the work indicated by the work request can be carried out; Equipped with The notification processing unit notifies the candidate resident of a work execution request indicating a request to execute the work by a predetermined means. An information processing system comprising:

2. the work information includes completion information indicating that the work indicated by the work request has been completed, the request destination specification unit specifies, based on the completion information, at least one candidate resident to whom the work is to be requested, from among the at least one resident; The information processing system according to claim 1 .

3. the request destination specification unit specifies the at least one request candidate resident based on a database that stores resident information on residents residing in the building, the resident information including first evaluation information indicating an evaluation of the resident's past work on management of the building; The information processing system according to claim 1 .

4. a requesting resident determination unit that determines whether or not a resident who can be requested to perform work related to the management of the building indicated by the management information can be identified from among the residents of the building based on a database that stores resident information on the residents who reside in the building; the request destination specification unit specifies the request candidate resident when the requesting resident determination unit determines that a resident who can be requested can be identified; The information processing system according to claim 1 .

5. The resident information includes first evaluation information associated with each resident residing in the building and indicating an evaluation of the resident's past work regarding management of the building; the request destination specification unit specifies, from among the residents who can be requested, a resident who has the highest evaluation indicated by the first evaluation information as the request candidate resident; 5. The information processing system according to claim 4.

6. The resident information includes first evaluation information associated with each resident residing in the building and indicating an evaluation of the resident's past work regarding management of the building; The information processing system includes: a completion information acquisition unit that acquires completion information indicating completion of the work from the request candidate resident to whom the work request has been notified; a completion information sending unit that sends the completion information to a management company that manages the building; a resident evaluation unit that calculates third evaluation information that indicates an evaluation of the work of the request candidate resident regarding the management of the building based on second evaluation information that is generated by the management business operator based on the completion information and the first evaluation information of the request candidate resident; The information processing system according to claim 4 , further comprising:

7. the resident evaluation unit specifies a remuneration for the work in the work request to the request candidate resident based on the completion information; 7. The information processing system according to claim 6.

8. the request destination specification unit specifies a management company that manages the building or a robot capable of performing work related to the management when the request resident determination unit determines that a resident that can be requested cannot be identified, The notification processing unit notifies the management company or the work robot of a work execution request indicating a request to execute the work.

5. The information processing system according to claim 4.

9. The management information acquisition unit acquires the management information from a predetermined resident residing in the building, The notification processing unit: When it is determined that a resident who can be requested can be identified by the request resident determination unit, at least one of the resident who can be requested is displayed on a display unit so that the specified resident can select the resident; notifying a resident selected by an operation input of the predetermined resident on the display unit of a work execution request indicating a request to execute the work by a predetermined means; 5. The information processing system according to claim 4.

10. a response capability determination unit that determines, when the requesting resident determination unit determines that a requestable resident can be identified, whether or not at least one of the requestable residents is capable of responding to the work; the notification processing unit causes the resident who is determined to be available to be displayed on a display unit so as to be selectable by the predetermined resident; The information processing system according to claim 9.

11. The management information acquisition unit acquires the management information from a predetermined resident residing in the building, The resident information includes first evaluation information associated with each resident residing in the building and indicating an evaluation of the resident's past work regarding management of the building; The notification processing unit: associates identification information capable of identifying each of the requested candidate residents with the first evaluation information of each of the requested candidate residents, and displays at least one of the requested candidate residents in a selectable manner on a display unit; notifying a resident selected by an operation input of the predetermined resident on the display unit of a work execution request indicating a request to execute the work by a predetermined means; The information processing system according to claim 4 , further comprising:

12. The computer Obtaining management information regarding the management of the building; displaying, on a display unit, a work request to residents of the building related to the management of the building indicated by the management information; Identifying at least one of the at least one residents who is to be requested to carry out the work, based on work information obtained from at least one of the residents and indicating that the work indicated by the work request can be carried out; and notifying the candidate resident of a work execution request indicating a request to execute the work by a predetermined means; An information processing method for performing the above.

13. On the computer, Obtaining management information regarding the management of the building; displaying, on a display unit, a work request to residents of the building related to the management of the building indicated by the management information; Identifying at least one of the at least one residents who is to be requested to carry out the work, based on work information obtained from at least one of the residents and indicating that the work indicated by the work request can be carried out; and A program for notifying the candidate resident of a work execution request indicating a request to execute the work by a predetermined means and for causing the candidate resident to execute the work.

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