Guiding device, guiding method, guiding program, and guiding system

Abstract

To provide a guiding device, a guiding method, a guiding program, and a guiding system that can improve security of a facility while avoiding an occurrence of congestion and can guide a user.SOLUTION: A guiding device includes: a registration unit that registers, in a guiding device, personal identification information about a user and user information at least indicating whether the user is a wheelchair user in association with each other; a determination unit that determines, based on the personal identification information acquired at a ticket gate, whether the user having passed through the ticket gate is a wheelchair user; an estimation unit that estimates, based on images acquired by at least two cameras installed on a body of a train, a width of a gap between the train and a platform and a height difference between a floor surface of the train and a surface of the platform; and a slope control instruction unit that outputs, when the user having passed through the ticket gate is a wheelchair user, an instruction to control a slope so as to be spanned between the floor surface of the train and the surface of the platform based on the width of the gap and the height difference.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to a guidance device, a guidance method, a guidance program, and a guidance system. [Background technology]

[0002] In order to strengthen security in facilities such as buildings and commercial facilities, a technology has been developed that provides a gate and performs face recognition at the gate. However, if the gate is opened when identity verification is performed by face recognition, users who use the facility may feel that they are being held up in front of the gate. Patent Document 1 describes that a gate that is made up of multiple sliding shutters lined up and connects two directions is provided, face recognition is performed in front of the gate, and the sliding shutters are opened in the direction in which the user should go, so that the gate guides the user. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2009-199472 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in integrated resort facilities, etc., a user's facial information may be registered in advance on the facility's server, etc., and the user may then register their destination on the server. In such cases, there is a possibility that queues may form at the facility terminal for registering the destination.

[0005] An object of the present disclosure is to provide a guidance device, a guidance method, a guidance program, and a guidance system that can guide users while avoiding congestion and improving facility security. [Means for solving the problem]

[0006] The guidance device according to the present disclosure includes an opening / closing control unit that controls the opening and closing of an automatic door installed at the entrance of a plurality of connection parts that connect one of a plurality of passages that can be traveled in one direction to two or more other passages; a registration unit that associates a user's registration biometric information with the user's identification information and stores them in a memory unit; a code symbol generation unit that generates a visible code symbol that records the user's identification information; and an authentication unit that performs biometric authentication by matching the user's authentication biometric information with the registration biometric information when the user approaches the connection part, wherein when the registration unit receives the identification information and the user's destination information from a user terminal that has acquired the identification information by photographing the code symbol, the registration unit associates the registration biometric information, the identification information, and the destination information and stores them in the memory unit, and when the biometric authentication by the authentication unit is successful, the opening / closing control unit outputs a control signal to open the automatic door at the user's destination based on the destination information.

[0007] The guidance method according to the present disclosure is a method in which a computer controls opening and closing of automatic doors installed at the entrances of a plurality of connection parts that connect one of a plurality of one-way passages to two or more other passages, associates a user's registration biometric information with the user's identification information and stores them in a memory unit, generates a visible code symbol that records the user's identification information, and when the identification information and destination information of the user are received from a user terminal that has acquired the identification information by photographing the code symbol, associates the registration biometric information, the identification information, and the destination information and stores them in the memory unit, and when the user approaches the connection part, performs biometric authentication by comparing the user's authentication biometric information with the registration biometric information, and when the biometric authentication is successful, outputs a control signal to open the automatic door at the user's destination based on the destination information.

[0008] A guidance program according to the present disclosure is a program that causes a computer to execute the following processes: controlling the opening and closing of automatic doors installed at the entrances of a plurality of connection parts that connect one of a plurality of one-way passages to two or more other passages; correlating a user's registration biometric information with the user's identification information and storing them in a memory unit; generating a visible code symbol that records the user's identification information; when the identification information and destination information of the user are received from a user terminal that has acquired the identification information by photographing the code symbol, correlating the registration biometric information, the identification information, and the destination information and storing them in the memory unit; when the user approaches the connection part, performing biometric authentication by comparing the user's authentication biometric information with the registration biometric information; and when the biometric authentication is successful, outputting a control signal for opening the automatic door at the user's destination based on the destination information.

[0009] A guidance system according to the present disclosure includes a user terminal carried by a user of a facility having a plurality of passages through which one can proceed in one direction, a plurality of connection sections connecting one of the passages to two or more other passages, and an automatic door installed at the entrance of the passage, a plurality of facility terminals for opening and closing the plurality of automatic doors, and a guidance device capable of communicating with the facility terminals and the user terminals, the guidance device including an opening / closing control section for controlling the opening and closing of the automatic doors, a registration section for storing the user's biometric information for registration in a memory section in association with the user's identification information, and a code generating section for generating a visible code symbol for recording the user's identification information. and an authentication unit that performs biometric authentication by comparing the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit, when the registration unit receives the identification information and destination information of the user from a user terminal that has acquired the identification information by photographing the code symbol, the registration biometric information, the identification information, and the destination information are associated with each other and stored in the memory unit, and when the biometric authentication by the authentication unit is successful, the opening / closing control unit outputs a control signal for opening the automatic door of the user's destination based on the destination information. Effect of the Invention

[0010] According to the present disclosure, it is possible to provide a guidance device, a guidance method, a guidance program, and a guidance system that can guide users while avoiding congestion and improving facility security. [Brief description of the drawings]

[0011] [Figure 1] 1 is a schematic block diagram illustrating an example of a configuration of a guidance device according to the present disclosure. [Diagram 2] 1 is a flowchart illustrating an example of a guidance method according to the present disclosure. [Diagram 3] 1 is a schematic block diagram showing an example of a configuration of a guidance system according to the present disclosure. [Figure 4] FIG. 2 is a schematic block diagram illustrating an example of a configuration of a facility terminal according to the present disclosure. [Diagram 5] FIG. 1 is a schematic block diagram illustrating an example of the configuration of a store management device according to the present disclosure. [Figure 6] FIG. 2 is a schematic block diagram illustrating an example of a configuration of a user terminal according to the present disclosure. [Figure 7] 1 is a schematic block diagram illustrating an example of a configuration of a guidance device according to the present disclosure. [Figure 8] FIG. 13 is a diagram illustrating an example of registration information according to the present disclosure. [Figure 9] FIG. 1 is a diagram showing an example of a passageway equipped with automatic doors. [Figure 10] FIG. 1 is a diagram showing an example of a passageway equipped with automatic doors. [Figure 11] FIG. 1 is a schematic diagram illustrating an example of an air corridor according to the present disclosure. [Figure 12] FIG. 12 is a diagram illustrating the first floor portion of the aerial passage shown in FIG. 11. [Figure 13] FIG. 12 is a diagram illustrating the second floor portion of the aerial passage shown in FIG. 11. [Figure 14] FIG. 1 is a schematic diagram illustrating an example of an air corridor according to the present disclosure. [Figure 15] FIG. 1 is a schematic diagram illustrating an example of an air corridor according to the present disclosure. [Figure 16] FIG. 1 is a schematic diagram illustrating an example of an air corridor according to the present disclosure. [Figure 17] FIG. 2 is a schematic diagram illustrating an air corridor connection according to the present disclosure. [Figure 18] 13 is a flowchart illustrating another example of a guidance method according to the present disclosure. [Figure 19] 13 is a flowchart illustrating another example of a guidance method according to the present disclosure. [Figure 20] 10 is a flowchart illustrating another example of a guidance method according to the present disclosure. [Figure 21] 10 is a flowchart illustrating another example of a guidance method according to the present disclosure. [Figure 22] 10 is a flowchart illustrating another example of a guidance method according to the present disclosure. [Figure 23] FIG. 1 is a block diagram illustrating an example of a configuration of a computer according to the present disclosure. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] First embodiment An example of the configuration of a guidance device 10 according to the present disclosure will be described below with reference to FIG. 1. The guidance device 10 guides a user to a destination by controlling the opening and closing of automatic doors installed in a passageway of a facility such as an integrated resort facility based on the result of biometric authentication. Specifically, the facility includes multiple passageways through which a user can proceed in one direction, multiple connection sections connecting one passageway with two or more other passageways, and automatic doors installed at the entrances of the passageways at the connection sections. The guidance device 10 includes a registration section 11, a code generation section 12, an authentication section 13, and an opening and closing control section 14.

[0013] The registration unit 11 stores the user's biometric information for registration and the user's identification information in a storage unit (not shown) of the guidance device 10 in association with each other. When the registration unit 11 receives the user's identification information and the user's destination information from the user terminal, the registration unit 11 stores the destination information in the storage unit in association with the biometric information for registration and the identification information. Here, the user's biometric information for registration is acquired from a body image generated by photographing the user's body. The user's body to be photographed is at least a part of the user's body, such as the user's face, fingers, eyes, ears, or palm.

[0014] The code generation unit 12 is also called a code symbol generation unit. The code generation unit 12 generates a visible code symbol that records identification information. Specifically, the code generation unit 12 generates embedded information that includes at least the identification information. Then, the code generation unit 12 generates a visible code symbol based on the embedded information. The code symbol generated by the code generation unit 12 is displayed on a display unit (not shown) of the guidance device 10. The code generation unit 12 may also include a printer and print the generated code symbol, for example, on paper, plastic, etc. The code symbol may be transmitted to a facility terminal of the facility and displayed on a display unit of the facility terminal. The code symbol may also be printed on paper, plastic, etc. in the facility terminal.

[0015] In the present disclosure, the code symbol is a visible information code, and may be a two-dimensional code such as a barcode, a QR code (registered trademark), or a color barcode such as a Chameleon code (registered trademark). In the present disclosure, the code symbol is printed or displayed based on the information of the code symbol. Here, the information of the code symbol is, for example, a predetermined number of numbers, a predetermined number of alphanumeric characters, a predetermined number of Chinese characters, or a combination thereof arranged in a row, or information in binary format.

[0016] The user terminal photographs the code symbol and acquires the identification information from the photographed code symbol.

[0017] The authentication unit 13 performs biometric authentication by comparing the user's authentication biometric information with the registration biometric information stored in the storage unit. The method of acquiring the user's authentication biometric information is the same as the method of acquiring the registration biometric information described above.

[0018] The opening / closing control unit 14 controls the opening / closing of an automatic door installed in the facility. Specifically, when the biometric authentication by the authentication unit 13 is successful, a control signal for opening an automatic door at the user's destination is output based on the destination information stored in the storage unit.

[0019] FIG. 2 is a flowchart showing an example of an authentication method according to the present disclosure. First, the registration unit 11 associates the user's registration biometric information with the user's identification information and stores them in the storage unit of the guidance device 10 (step S11). Next, the code generation unit 12 generates a visible code symbol that records the user's identification information (step S12). Next, when the identification information and destination information are received from a user terminal that has acquired the identification information by photographing the code symbol, the registration unit 11 associates the destination information with the identification information and the registration biometric information and stores it in the storage unit (step S13). Next, the authentication unit 13 performs biometric authentication by collating the user's authentication biometric information with the registration biometric information stored in the storage unit (step S14). If the biometric authentication is successful in step S14, the opening / closing control unit 14 outputs a control signal for opening an automatic door at the user's destination based on the destination information stored in the storage unit (step S15), and ends this process.

[0020] In the guidance device 10 according to the present disclosure, when registering a user's biometric information for registration, identification information and the biometric information for registration are stored in a storage unit of the guidance device 10 in association with each other, and a code symbol for recording the identification information is generated. Therefore, the user can photograph the code symbol using a user terminal and obtain the identification information from the code symbol. Therefore, the user can register destination information of a desired destination in the guidance device 10 by transmitting the destination information together with the identification information to the guidance device 10 using the user terminal. Therefore, the user can register destination information without using a facility terminal, and it is possible to avoid the formation of a queue in front of the facility terminal. Therefore, it is possible to guide the user while avoiding the occurrence of congestion and improving the security of the facility.

[0021] Embodiment 2 Next, an example of the configuration of the guidance system 100 according to the present disclosure will be described. The guidance system 100 guides a user to a destination by controlling the opening and closing of automatic doors installed in a passage of a facility such as an integrated resort facility based on the authentication result of biometric authentication. Here, the passage of the facility is, for example, a passage connecting the multiple buildings when the facility includes multiple buildings, and may be an aerial passage or an aerial corridor. In addition, at least a part of the wall of the passage may be formed of a material that allows the outside to be seen, such as glass. This allows a user passing through the aerial passage or the aerial corridor to enjoy the outside scenery. Specifically, the facility includes multiple passages that can proceed in one direction, multiple connection parts that connect one passage with two or more other passages, and an automatic door installed at the entrance of the passage at the connection part. Details of the passage of the facility according to the present disclosure will be described later. In addition, the automatic door may be an automatic gate. In addition, the automatic door may be either a sliding type or a rotating type. Below, an example will be described in which face information of a user U is used as biometric information of the user U.

[0022] As shown in Fig. 3, guidance system 100 includes facility terminals 200_1-200_n (n is an integer equal to or greater than 1), store management devices 300_1-300_m (m is an integer equal to or greater than 1), a user terminal 400, and a guidance device 500. Hereinafter, when there is no need to distinguish between facility terminals 200_1-200_n, they will simply be referred to as facility terminals 200. Similarly, when there is no need to distinguish between store management devices 300_1-300_m, they will simply be referred to as store management device 300. Facility terminals 200, store management device 300, and user terminal 400 are capable of communicating with guidance device 500 via network N.

[0023] Facility terminals 200_1-200_n are provided in front of the automatic doors A1-An, respectively. Facility terminal 200 includes cameras 210-1-210-n. Hereinafter, when cameras 210-1-210-n are not particularly distinguished from one another, they will simply be referred to as cameras 210. When automatic doors A1-An are not particularly distinguished from one another, they will simply be referred to as automatic door A. One facility terminal 200 may be provided for each of the automatic doors A.

[0024] The store management device 300 manages reservations, payments, and the like for the store in which the store management device 300 is installed.

[0025] The user terminal 400 is a terminal owned by a user U, and may be a mobile terminal, a personal computer, a tablet terminal, or the like.

[0026] 4 shows an example of the configuration of facility terminal 200. Facility terminal 200 includes a camera 210, a storage unit 220, a memory 230, a communication unit 240, an output unit 250, and a control unit 260.

[0027] The camera 210 captures images in accordance with the control of the control unit 260. The camera 210 captures an image of the face of the user U who approaches the automatic door A in accordance with the control of the control unit 260.

[0028] The storage unit 220 is a storage device that stores a program 221 for implementing each function of the facility terminal 200. The memory 230 is a volatile storage device such as a RAM, and is a storage area for temporarily holding information during operation of the control unit 260. The communication unit 240 is a communication interface with the network N.

[0029] The output unit 250 outputs the information processing result of the control unit 260. For example, the output unit 250 has a display unit 251 and an audio output unit 252. The display unit 251 is a display device that displays the information processing result of the control unit 260. The facility terminal 200 may include an input unit (not shown) that accepts input, and the display unit 251 and the input unit may be integrally configured like a touch panel. The audio output unit 252 includes a speaker (not shown) and outputs the information processing result of the control unit 260 as audio. The display unit 251 may be, for example, an electronic bulletin board provided near the automatic door A. The audio output unit 252 may be, for example, a speaker provided near the automatic door A.

[0030] Control unit 260 is a processor, or control device, that controls each component of facility terminal 200. Control unit 260 loads program 221 from storage unit 220 into memory 230 and executes program 221. In this way, control unit 260 realizes the functions of image acquisition unit 261, registration information acquisition unit 262, automatic door opening / closing unit 263, and output control unit 264.

[0031] The image acquiring unit 261 controls the camera 210 to capture an image of the face of the user U and generate an authentication face image including at least a facial region of the user U. Then, the image acquiring unit 261 acquires the authentication face image from the camera 210. The image acquisition unit 261 supplies the authentication face image to the communication unit 240 , and causes the communication unit 240 to transmit the authentication face image to the guiding device 500 . Furthermore, the image acquiring unit 261 may control the camera 210 to capture an image of the face of the user U and generate a face image for registration that includes at least a facial region of the user U. Then, the image acquiring unit 261 may supply the face image for registration to the communication unit 240 and cause the communication unit 240 to transmit the face image for registration to the guiding device 500. The facial image for registration may be photographed by the user terminal 400 and transmitted from the user terminal 400 to the guiding device 500. The facial image for registration may also be photographed by a registration terminal (not shown) installed inside or outside the station and transmitted from the registration terminal to the guiding device 500.

[0032] The registration information acquisition unit 262 acquires user information of the user U. Here, the user information of the user U includes the name, address, telephone number, information required for payment, payment information, destination information, reservation date and time, etc. of the user U. Furthermore, the information required for payment includes the number of the card used for payment, the expiration date, etc. Furthermore, the payment information includes the name of the product or service purchased by the user U, the price of the product or service, the purchase date and time, etc. Furthermore, the destination information includes information indicating the name and address of the destination desired by the user U. Furthermore, the reservation date and time is the date and time when the user U will arrive at the destination. The user information may be input to facility terminal 200 by user U operating an input unit (not shown) of facility terminal 200. Registration information acquisition unit 262 may include a card reader and acquire the user information of user U, for example, by reading a driver's license or a credit card. Then, registration information acquisition unit 262 supplies the user information of user U to communication unit 240, and causes communication unit 240 to transmit the user information to guiding device 500. The user information may be transmitted from the user terminal 400 to the guiding device 500. The user information may also be transmitted to the guiding device 500 from a registration terminal installed inside or outside the station.

[0033] When face authentication of user U is successful at facility terminal 200, automatic door opening / closing unit 263 opens the automatic door at the user U's destination.

[0034] The output control unit 264 controls the output unit 250 to cause the output unit 250 to output the information processing result, thereby notifying the user U of the information processing result. For example, when the output control unit 264 receives a code symbol from the guiding device 500, it causes the display unit 251 of the output unit 250 to display the code symbol. In addition, when the output control unit 264 receives an output instruction (described later) from the guiding device 500, it causes the output unit 250 to output a notification such as "Please come this way." Furthermore, the output control unit 264 causes the output unit 250 to output the result of the face authentication, thereby notifying the user U of the result of the face authentication.

[0035] 5 shows an example of the configuration of the store management device 300. The store management device 300 comprises a storage unit 310, a memory 320, a communication unit 330, an output unit 340, and a control unit 350.

[0036] The storage unit 310 is a storage device that stores programs 311 for implementing each function of the store management device 300. The storage unit 310 also stores reservation information 312 for the store. The memory 320 is a volatile storage device such as RAM, and is a storage area for temporarily holding information when the control unit 350 is operating. The communication unit 330 is a communication interface with the network N.

[0037] The output unit 340 outputs the information processing result of the control unit 350. For example, the output unit 340 has a display unit 341 and an audio output unit 342. The display unit 341 is a display device that displays the information processing result of the control unit 350. The audio output unit 342 includes a speaker (not shown) and outputs the information processing result of the control unit 350 as audio.

[0038] The control unit 350 is a processor, or control device, that controls each component of the store management device 300. The control unit 350 loads the program 311 from the storage unit 310 into the memory 320 and executes the program 311. In this way, the control unit 350 realizes the functions of a reservation reception unit 351, a payment unit 352, and an output control unit 353.

[0039] The reservation reception unit 351 receives a reservation together with the user's identification information from the user terminal 400, and stores the reservation details in the storage unit 310 as reservation information 312 in association with the identification information. The reservation details include the menu name, service name, reservation date and time, etc. reserved by the user U. The reservation reception unit 351 may also supply the reservation details in association with the identification information to the communication unit 330, which may then transmit the reservation details to the guiding device 500.

[0040] The payment unit 352 performs payment for the user U who uses the store. Specifically, the payment unit 352 acquires information necessary for payment from the guiding device 500 based on the identification information of the user U, and performs the payment. The payment unit 352 may also associate the payment information of the user U with the identification information, and supply it to the communication unit 330 to transmit it to the guiding device 500.

[0041] The output control unit 353 controls the output unit 340 to cause the output unit 340 to output the information processing result.

[0042] 6 shows an example of the configuration of the user terminal 400. The user terminal 400 includes a camera 410, a storage unit 420, a memory 430, a communication unit 440, an output unit 450, and a control unit 460.

[0043] The storage unit 420 is a storage device that stores a program 421 for implementing each function of the user terminal 400. The storage unit 420 also stores identification information 422 acquired from a code symbol, which will be described later. The memory 430 is a volatile storage device such as a RAM, and is a storage area for temporarily holding information when the control unit 460 is operating. The communication unit 440 is a communication interface with the network N.

[0044] The output unit 450 outputs the information processing result of the control unit 460. For example, the output unit 450 has a display unit 451 and an audio output unit 452. The display unit 451 is a display device that displays the information processing result of the control unit 460. The user terminal 400 may include an input unit (not shown) that accepts input, and the display unit 451 and the input unit may be integrally configured like a touch panel. The audio output unit 452 includes a speaker (not shown) and outputs the information processing result of the control unit 460 by audio.

[0045] The control unit 460 is a processor, i.e., a control device, that controls each component of the user terminal 400. The control unit 460 loads the program 421 from the storage unit 420 into the memory 430 and executes the program 421. In this way, the control unit 460 realizes the functions of an identification information acquisition unit 461, a reservation unit 462, and an output control unit 463.

[0046] The identification information acquiring unit 461 controls the camera 410 to capture an image of the code symbol presented by the facility terminal 200 and generate a code symbol image. Then, the identification information acquiring unit 461 acquires the identification information 422 from the code symbol image.

[0047] The reservation unit 462 causes the communication unit 440 to access a site for reserving a store, and transmits the reservation details together with the identification information 422 to the store management device 300 of the store. The reservation unit 462 also causes the communication unit 440 to transmit the name and address of the store included in the reservation details to the guiding device 500 together with the identification information 422 as destination information for the user U. The reservation unit 462 may also cause the communication unit 440 to transmit the reservation date and time included in the reservation details to the guiding device 500 together with the identification information 422, in addition to the name and address of the store.

[0048] The output control unit 463 controls the output unit 450 to cause the output unit 450 to output the information processing result, thereby notifying the user U of the information processing result. For example, when output control unit 463 receives a notification instruction (described later) from guiding device 500, it controls output unit 450 to output a notification that it is a predetermined time before the reservation date and time.

[0049] 7 shows an example of the configuration of the guiding device 500. The guiding device 500 includes a storage unit 510, a memory 520, a communication unit 530, and a control unit 540.

[0050] The storage unit 510 is a storage device that stores a program 511 for implementing each function of the guiding device 500. The memory 520 is a volatile storage device such as a RAM, and is a storage area for temporarily holding information during operation of the control unit 540. The communication unit 530 is a communication interface with the network N.

[0051] The storage unit 510 stores the registration information 512. Fig. 8 shows an example of the registration information 512. As shown in Fig. 8, the registration information 512 is information in which a user ID 512A, which is the identification information 422 of the user U, registration face information 512B, and user information 512C are associated with each other. The registration information 512 may also include management information such as the photographing date and time of the registration face image. The user information 512C includes destination information of the user U, reservation date and time, payment information, and the like.

[0052] The control unit 540 is a processor, that is, a control device, that controls each component of the guiding device 500. The control unit 540 loads the program 511 from the storage unit 510 into the memory 520, and executes the program 511. In this way, the control unit 540 realizes the functions of a registration unit 541, a code generation unit 542, an authentication unit 543, an opening / closing control unit 544, and a notification unit 545.

[0053] The registration unit 541 registers the registration information 512 in the storage unit 510. When the registration unit 541 receives a face image for registration and user information from any one of the facility terminal 200, the user terminal 400, or a registration terminal (not shown), the registration unit 541 acquires face information for registration 512B from the face image for registration. Next, the registration unit 541 associates the user ID 512A, the face information for registration 512B, and the user information 512C, and stores them in the storage unit 510 as the registration information 512. As an example, the face information may be a set of feature points extracted from a face image. Specifically, the registration unit 541 detects a face area included in the face image for registration, extracts feature points from the detected face area, and sets information on the extracted feature points as face information for registration 512B. Furthermore, the registration unit 541 generates a user ID 512A which is the identification information 422 of the user U. The registration unit 541 also supplies the generated user ID 512A to the code generation unit 542. Note that a password may be transmitted to the guiding device 500 from any of the facility terminal 200, the user terminal 400, and the registration terminal (not shown). In this case, the registration unit 541 may associate the user ID 512A, the password, the registration face information 512B, and the user information 512C, and store them in the storage unit 510 as the registration information 512. Furthermore, when management information such as the photographing date and time of the registration face image is transmitted from any of the facility terminal 200, the user terminal 400, and the registration terminal (not shown), the registration unit 541 may associate the user ID 512A, the registration face information 512B, the user information 512C, and the management information, and store them in the storage unit 510 as the registration information 512.

[0054] The code generating unit 542 is also called a code symbol generating unit. The code generating unit 542 generates a visible code symbol that records the user ID 512A, which is identification information. The code generating unit 542 converts the embedded information including the user ID 512A into a visible code symbol. The embedded information may include other information in addition to the user ID 512A, for example, a password. Then, the code generating unit 542 generates a visible code symbol based on the embedded information. For example, the code generating unit 542 converts the user ID 512A into a QR code symbol (QR code). The conversion into a code symbol may be a conversion of composite information obtained by combining the user ID 512A and the password into a code symbol. The conversion into a code symbol may be a conversion of a part of the embedded information (for example, a password) into a parent code symbol, and a part of the parent code symbol may be replaced with the remaining embedded information (for example, the user ID 512A) to generate a code symbol. The code generating unit 542 may encrypt the embedded information before converting it into a code symbol. This can improve the security level. At this time, the code generating unit 542 may encrypt a part of the embedded information and not encrypt the other part. For example, the code generating unit 542 may encrypt the user ID 512A but not the password, or may encrypt the password but not the user ID 512A. Moreover, the code generating unit 542 controls the communication unit 440 to transmit the code symbol to the facility terminal 200 .

[0055] When the authentication unit 543 receives an authentication face image from the facility terminal 200, the authentication unit 543 executes face authentication. The authentication unit 543 acquires authentication face information from the authentication face image transmitted from the facility terminal 200, and executes face authentication by comparing the authentication face information with the registration face information 512B. The method of acquiring the authentication face information from the authentication face image is the same as the method of acquiring the registration face information 512B from the registration face image in the registration unit 541, and therefore the description thereof will be omitted. The authentication unit 543 then supplies the communication unit 530 with the presence or absence of a match in the face information, and causes the communication unit 530 to transmit the presence or absence of a match in the face information to the facility terminal 200. The presence or absence of a match in the face information corresponds to the success or failure of authentication. Note that the face information matches (match exists) refers to a case where the degree of match is equal to or greater than a predetermined value. Furthermore, when the authentication face information matches the registration face information 512B, the authentication unit 543 supplies the user ID 512A associated with the registration face information 512B to the opening / closing control unit 544. Whether or not the face information matches corresponds to the success or failure of the authentication. The face authentication process may be performed in another device, for example, facility terminal 200. In this case, authentication unit 543 may control the face authentication process performed in the other device.

[0056] The opening / closing control unit 544 controls the opening / closing of an automatic door provided in the facility. Specifically, when the biometric authentication by the authentication unit 543 is successful, the opening / closing control unit 544 outputs a control signal for opening the automatic door A at the destination of the user U based on the destination information stored in the registration information 512 of the storage unit 510. More specifically, the opening / closing control unit 544 acquires the destination information of the user U from the user information 512C corresponding to the user ID 512A received from the authentication unit 543 when the biometric authentication is successful. In addition, the opening / closing control unit 544 generates a control signal for opening the automatic door A at the destination of the user U indicated by the destination information. Then, the opening / closing control unit 544 supplies the control signal together with the authentication result to the communication unit 530, and causes the communication unit 530 to transmit the control signal and the authentication result to the facility terminal 200. In addition, the opening / closing control unit 544 may cause the communication unit 530 to transmit an output instruction to the facility terminal 200 to output a notification such as "please come this way" together with the destination information and the authentication result.

[0057] When it is a predetermined time before the reservation date and time included in user information 512C of registration information 512, notification unit 545 controls communication unit 530 to send a notification instruction to user terminal 400 to notify that it is a predetermined time before the reservation date and time.

[0058] Next, a passageway in a facility to which the guidance system 100 of the present disclosure is applied will be described. FIG. 9 and FIG. 10 show an example of a passageway provided with automatic doors. The passageways R1 to R4 shown in FIG. 9 and FIG. 10 form a so-called crossroads, and the automatic doors A1 to A4 are arranged before the intersection (center) of the crossroads. In the example shown in FIG. 9 and FIG. 10, the destination of a user U1 in the passageway R1 is passageway R3, and the destination of a user U2 in the passageway R14 is passageway R1. Then, for example, as shown in the upper part of FIG. 9 and FIG. 10, face authentication of the user U1 is performed in front of the automatic door A1, and if the authentication is successful, the automatic doors A1 and A3 open as shown in the lower part of FIG. 9 and FIG. 10, and the user U1 can go to the passageway R3. However, as shown in FIG. 10, when face authentication of the user U1 in the passageway R1 is being performed, face authentication of the user U2 in the passageway R4 is performed, and if the face authentication of the user U2 is also successful, the automatic door A4 also opens as shown in the lower part of FIG. 10. In this case, the user U1 may become confused as to whether to go down aisle R3 or aisle R4.

[0059] Therefore, as shown in FIG. 11, the passage according to the present disclosure includes a plurality of passages R11-R40 that can be traveled in one direction and a plurality of connectors J1-J10 that connect the plurality of passages R11-R40, forming a corridor 600 that is a crossroad as a whole (hereinafter referred to as a "cross corridor 600"). Here, the plurality of passages R11-R40 that can be traveled in one direction are flat escalators (moving walkways) that travel in one direction. The block arrows shown in FIG. 11 indicate the travel directions of the passages R11-R40. In the example shown in FIG. 11, the passages R11-R28 are passages that exist on the first floor of the facility, and the passages R29-R40 are passages that exist on the second floor of the facility. The connectors J1-J10 connect one of the plurality of passages R11-R40 to two or more other passages. For example, the connector J1 connects the exit of one passage R11 to the entrances of two or more other passages R12 and R13. An automatic door A is provided at the entrance of each of the connecting parts J1 to J10 to the passages R11 to R40. Note that the automatic door A is omitted in Figs. 11 to 16. The connecting parts J1 to J10 are also landings that connect the planar escalators of the passages R11 to R40. In this way, by forming a cross corridor 600 including the plurality of passages R11 to R40 that can proceed in one direction as components, it is possible to avoid a situation in which the user U1 and the user U2 pass each other as shown in Fig. 10. Note that the planar escalators that form the passages R11 to R40 may be provided with spaces for each user at equal intervals in a row in front and behind so that multiple users U do not get on side by side. This makes it possible to prevent a large number of users U from coming in front of the automatic door, making it impossible for the guidance device 500 to guide them.

[0060] Also, the first floor corridors R11-R28 and the second floor corridors R29-R40 are directly connected without the connection parts J1-J10. Specifically, the corridor parts P1-P12 of the first floor corridors R11-R28 shown in FIG. 12 connected to the second floor corridors R29-R40 are directly connected to the corridors R11-R28 on the first floor. In addition, the connected corridor parts are indicated by the same reference numerals in FIG. 12 and FIG. 13. The corridor parts P1-P12 of the first floor corridors R11-R28 connected to the second floor corridors R29-R40 and the corridor parts P1-P12 of the second floor corridors R29-R40 connected to the first floor corridors R11-R28 are inclined. Specifically, the passage parts P1-P12 of the passages R11-R28 on the first floor and the passage parts P1-P12 of the passages R29-R40 on the second floor may be inclined flat escalators or stepped escalators. Also, the multiple passages of the present disclosure may be arranged separately on multiple floors, such as the third floor or higher.

[0061] In such a cross corridor 600 of the present disclosure, a user U standing in front of the entrance of the passage R11 can proceed in three other directions, for example, as shown by the solid arrows in Fig. 14. Similarly, a user U standing in front of the entrance of the passage R27 can proceed in three other directions, for example, as shown by the solid arrows in Fig. 15. Note that in Figs. 14 and 15, the reference symbols of the passages R11 to R40 and the connecting parts J1 to J10 are omitted.

[0062] Next, the opening and closing of the automatic door in the cross corridor 600 will be described with reference to FIG. 16 and FIG. 17. In the example shown in FIG. 16 and FIG. 17, the destination of the user U in front of the entrance of the passage R11 is passage R16. Note that in FIG. 16, the reference numerals of some of the passages R11 to R40 and some of the connecting parts J1 to J10 are omitted. FIG. 17 shows an enlarged view of the part indicated by the dashed circle and the part indicated by the one-dot chain ellipse in FIG. 16. In addition, in FIG. 17, the open automatic door A is omitted. When the face authentication of the user U in front of the entrance of the passage R11 is successful, the opening and closing control unit 544 of the guiding device 500 acquires destination information of the user U. Then, as shown in FIG. 17, the opening and closing control unit 544 outputs a control signal to open the automatic door leading to the passage R16, which is the destination of the user U. Then, automatic door opening / closing unit 263 of facility terminal 200 opens the automatic doors at connections J1, J2, and J6 leading to passage R16, and keeps the other automatic doors A11-A14 closed. This allows user U to head to passage R16 without getting lost.

[0063] Next, an example of a guidance method according to the present disclosure will be described with reference to Fig. 18 to Fig. 22. First, an example of a registration process of the guidance method according to the present disclosure will be described with reference to Fig. 18. In the registration process, when a registration face image and user information of user U are registered in facility terminal 200, destination information is also registered. Note that the registration face image and user information of user U may be acquired by user terminal 400 of user U or a registration terminal (not shown) installed inside or outside a station, and transmitted to guidance device 500. First, the image acquisition unit 261 of the facility terminal 200 causes the camera 210 to capture the face of the user U to acquire a face image for registration (step S101). Next, the registration information acquisition unit 262 of the facility terminal 200 acquires the user information of the user U (step S102). Here, the user information also includes destination information of the user U. Next, the communication unit 240 transmits the face image for registration and the user information to the guidance device 500 and makes a user registration request (step S103). Next, the registration unit 541 of the guidance device 500 performs user registration (step S104) and ends this process. Specifically, the registration unit 541 generates face information for registration 512B from the face image for registration. In addition, the registration unit 541 further generates a user ID 312A. Then, the registration unit 541 stores the user ID 512A, the face information for registration 512B, and the user information 512C in association with each other as the registration information 512 in the storage unit 510.

[0064] Next, another example of the registration process of the guiding method according to the present disclosure will be described with reference to Fig. 19 and Fig. 20. In the registration process, after a face image for registration and user information of user U are registered in facility terminal 200, the destination information is registered by transmitting the destination information from user terminal 400 to guiding device 500. First, the image acquisition unit 261 of the facility terminal 200 causes the camera 210 to capture the face of the user U to acquire a face image for registration (step S201). Next, the registration information acquisition unit 262 of the facility terminal 200 acquires the user information of the user U (step S202). Here, the user information does not need to include the destination information of the user U. Next, the communication unit 240 transmits the face image for registration and the user information to the guidance device 500 and makes a user registration request (step S203). Next, the registration unit 541 of the guidance device 500 performs user registration (step S204). The process of step S204 is the same as the process of step S104. Next, the code generation unit 542 of the guidance device 500 generates a visible code symbol that records the user ID 512A as identification information (step S205). Next, the communication unit 530 transmits the code symbol to the facility terminal 200 (step S206). Next, the output control unit 264 of the facility terminal 200 causes the display unit 251 to output the code symbol (step S207). Next, the identification information acquisition unit 461 of the user terminal 400 causes the camera 410 to capture the code symbol displayed on the display unit 251 of the facility terminal 200 (step S208) and acquires the user ID 512A, which is the identification information (step S209). Here, the identification information acquisition unit 461 stores the acquired user ID 512A as the identification information 422 in the storage unit 420. Next, when the reservation unit 462 of the user terminal 400 makes a reservation for a store, the communication unit 440 transmits the name and address of the store, which are included in the reservation details, to the guidance device 500 as destination information for the user U, together with the user ID 512A (step S210). In step S210, the reservation unit 462 may cause the communication unit 440 to transmit the reservation date and time included in the reservation details, in addition to the name and address of the store, to the guiding device 500 together with the user ID 512A. Next, the registration unit 541 of the guiding device 500 registers the destination information and the reservation date and time in the user information 512C corresponding to the user ID 512A (step S211), and ends this process.

[0065] Next, the automatic door opening and closing process of the guidance method according to the present disclosure will be described with reference to FIG. 21. First, the image acquisition unit 261 of the facility terminal 200 causes the camera 210 to capture the face of the user U to acquire a face image for authentication (step S301). Next, the communication unit 240 transmits the face image for authentication to the guidance device 500 and requests authentication (step S302). Next, the authentication unit 543 of the guidance device 500 performs face authentication (step S303). Specifically, the authentication unit 543 generates face information for authentication from the face image for authentication, compares the face information for authentication with the registration face information 512B of the registration information 512, and determines that the face authentication has been successful if the degree of coincidence of the face information is equal to or greater than a predetermined value. Next, if the face authentication in step S303 is successful, the opening and closing control unit 544 causes the communication unit 530 to transmit the authentication result and a control signal to the facility terminal 200 (step S304). Specifically, the opening / closing control unit 544 acquires destination information of the user U from the user information 512C corresponding to the user ID 512A received from the authentication unit 543 when the biometric authentication is successful. The opening / closing control unit 544 also generates a control signal for opening the automatic door A at the destination of the user U indicated by the destination information. The opening / closing control unit 544 may also cause the communication unit 530 to transmit an output instruction to the facility terminal 200 to output a notification such as "Please come this way" together with the destination information and the authentication result. Next, the automatic door opening / closing unit 263 of the facility terminal 200 opens the automatic door A at the destination of the user U according to the control signal received from the guide device 500 (step S305), and ends this process. Note that in step S305, the output control unit 264 of the facility terminal 200 may cause the output unit 250 to display or output the result of the face authentication to the user U, thereby notifying the user U of the result of the face authentication. Also, in step S305, output control unit 264 of facility terminal 200 may cause output unit 250 (for example, an electronic bulletin board near an automatic door) to display or output a voice message such as "Please come this way."

[0066] Next, the notification process of the guidance method according to the present disclosure will be described with reference to FIG. 22. First, the notification unit 545 of the guidance device 500 judges whether or not it is a predetermined time before the reservation date and time included in the user information 512C of the registration information 512 (step S401). If it is not a predetermined time before the reservation date and time in step S401 (step S401; No), the process of step S401 is repeated. If it is a predetermined time before the reservation date and time in step S401 (step S401; Yes), the notification unit 545 controls the communication unit 530 to transmit a notification instruction to the user terminal 400 to notify that it is a predetermined time before the reservation date and time (step S402). Next, the output control unit 463 of the user terminal 400 controls the output unit 450 to output a notification that it is a predetermined time before the reservation date and time (step S403), and ends this process.

[0067] In the guidance system 100 according to the present disclosure, when registering face information for registration of a user U, a user ID 512A as identification information is stored in the storage unit 510 of the guidance device 500 in association with the face information for registration, and a code symbol for recording the user ID 512A is generated. Therefore, the user U can photograph the code symbol using the user terminal 400 and obtain the user ID 512A from the code symbol. Therefore, the user U can register destination information of a desired destination in the guidance device 500 by transmitting destination information to the guidance device 500 together with the user ID 512A using the user terminal 400. Therefore, the user U can register destination information without using the facility terminal 200, and it is possible to avoid the formation of a queue in front of the facility terminal 200. Therefore, it is possible to guide the user U while avoiding the occurrence of congestion and improving the security of the facility.

[0068] Furthermore, when registering the registration face information of the user U in the guiding device 500 using the facility terminal 200, the destination information of the user U can also be registered as user information, which can further improve convenience.

[0069] In addition, when it is a predetermined time before the reserved date and time of user U's destination, the notification unit 545 sends an instruction to the user terminal 400 to notify the user that it is a predetermined time before the reserved date and time, so that user U can be reminded of the reserved date and time.

[0070] In addition, the multiple passages R11 to R40 are arranged on multiple floors, and a passage on one floor leading to a destination is directly connected to a passage on another floor leading to the same destination. This can reduce the number of connections J1 to J10, and can reduce the number of times face authentication is performed for security checks in front of the automatic doors, so that the user U does not feel like he is being stopped in front of the automatic doors. In addition, the number of passages R11 to R40 can be reduced, and if at least a part of the wall surface of the passages R11 to R40 is made of a material that allows the outside to be seen, such as glass, the frequency with which the view of the user U passing through one passage is blocked by other passages can be reduced. This allows the user U passing through the air passage or air corridor to enjoy the outside view more reliably.

[0071] Furthermore, by forming the multiple passages R11-R40 as flat escalators (moving walkways) that proceed in one direction, the multiple passages R11-R40 form a corridor, thereby reducing the effort of the user U even if the user U has to walk a longer distance. Even if the passage sections P1-P12 that connect the passage on one floor to the passage on another floor are inclined, the passage sections P1-P12 can be configured as inclined flat escalators or stepped escalators, thereby reducing the effort of the user U.

[0072] In the above embodiment, the present invention has been described as a hardware configuration, but the present invention is not limited to this. The above-mentioned functions (processing) of the guidance device 10, 500, facility terminal 200, store management device 300, or user terminal 400 may be realized by a computer 700 having the following configuration, for example.

[0073] 23 is a block diagram showing the configuration of a computer 700 that realizes the processing of guiding device 10, 500, facility terminal 200, store management device 300, or user terminal 400. As shown in FIG. 23, computer 700 includes a memory 701 and a processor 702.

[0074] Memory 701 is configured, for example, by a combination of volatile memory and non-volatile memory. Memory 701 is used to store programs executed by processor 702, data used for various processes, and the like. Memory 220 of facility terminal 200, memory 310 of store management device 300, memory 420 of user terminal 400, and memory 510 of guidance device 500 may be realized by memory 701. However, these may also be realized by any other storage device.

[0075] The processor 702 reads out and executes programs from the memory 701 to perform processing of each device. The processor 702 may be, for example, a microprocessor, a microprocessor unit (MPU), or a central processing unit (CPU). The processor 702 may include multiple processors.

[0076] In the above examples, the program includes instructions (or software code) that, when loaded into a computer, cause the computer to perform one or more functions described in the embodiments. The program may be stored in a non-transitory computer-readable medium or a tangible storage medium. By way of example and not limitation, the computer-readable medium or tangible storage medium includes random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drive (SSD) or other memory technology, CD-ROM, digital versatile disc (DVD), Blu-ray® disk or other optical disk storage, magnetic cassette, magnetic tape, magnetic disk storage or other magnetic storage device. The program may be transmitted on a transitory computer-readable medium or communication medium. By way of example and not limitation, the transitory computer-readable medium or communication medium includes electrical, optical, acoustic, or other forms of propagated signals.

[0077] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be appropriately combined with other embodiments.

[0078] Each drawing is merely an example for describing one or more embodiments. Each drawing may relate not only to one particular embodiment, but to one or more other embodiments. As can be understood by those skilled in the art, various features or steps described with reference to any one drawing may be combined with features or steps shown in one or more other drawings to create an embodiment not explicitly shown or described, for example. Not all features or steps shown in any one drawing are necessary to describe an exemplary embodiment, and some features or steps may be omitted. The order of steps described in any drawing may be changed as appropriate.

[0079] A part or all of the above-described embodiments can be described as, but is not limited to, the following supplementary notes. (Appendix 1) An opening / closing control unit controls the opening and closing of automatic doors installed at the entrances of a plurality of connection sections that connect one of a plurality of passages that allow travel in one direction to two or more other passages; a registration unit that stores the user's biometric information for registration in a storage unit in association with the user's identification information; a code symbol generating unit for generating a visible code symbol for recording the identification information of the user; an authentication unit that performs biometric authentication by comparing the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit; Equipped with When the registration unit receives the identification information and destination information of the user from the user terminal that has acquired the identification information by photographing the code symbol, the registration biometric information, the identification information, and the destination information are stored in the storage unit in association with each other; the opening / closing control unit outputs a control signal for opening the automatic door at the destination of the user based on the destination information when the biometric authentication by the authentication unit is successful. Guidance device. (Appendix 2) The registration unit is Acquire the registration biometric information from the registration body image of the user; when receiving destination information of the user together with the registration body image from a facility terminal that captures the registration body image, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; 2. A guidance device as described in claim 1. (Appendix 3) The registration unit associates the registration biometric information, the identification information, and the destination information, and further stores a reservation date and time for the user to arrive at the destination in the storage unit; a notification unit that, when a predetermined time before the reservation date and time arrives, transmits to the user terminal an instruction to notify the user that it is a predetermined time before the reservation date and time; 2. A guidance device as described in claim 1. (Appendix 4) The plurality of passageways are arranged on a plurality of floors, and a passageway on one floor leading to one destination is directly connected to a passageway on another floor leading to the same destination as the destination; The passageway portion where the passageway on the first floor and the passageway on the other floor are connected is inclined. 2. A guidance device as described in claim 1. (Appendix 5) The walkway is a moving walkway. 2. A guidance device as described in claim 1. (Appendix 6) The computer Controlling the opening and closing of automatic doors installed at the entrances of a plurality of unidirectional passages at a plurality of connection sections that connect one of the passages with two or more other passages; storing the user's biometric information for registration and the user's identification information in a storage unit in association with each other; generating a visible code symbol recording said identity of said user; when receiving the identification information and destination information of the user from a user terminal that has acquired the identification information by photographing the code symbol, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; When the user approaches the connection unit, biometric authentication is performed by matching the authentication biometric information of the user with the registration biometric information; If the biometric authentication is successful, a control signal for opening the automatic door at the user's destination is output based on the destination information. How to guide. (Appendix 7) The computer, Acquire the registration biometric information from the registration body image of the user; when receiving destination information of the user together with the registration body image from a facility terminal that captures the registration body image, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; The guidance method described in Appendix 6. (Appendix 8) The computer, storing the registration biometric information, the identification information, and the destination information in association with each other, and further storing a reservation date and time for the user to arrive at the destination in the storage unit; When it is a predetermined time before the reservation date and time, an instruction to notify the user terminal that it is a predetermined time before the reservation date and time is transmitted to the user terminal. The guidance method described in Appendix 6. (Appendix 9) The plurality of passageways are arranged on a plurality of floors, and a passageway on one floor leading to one destination is directly connected to a passageway on another floor leading to the same destination as the destination; The passageway portion where the passageway on the first floor and the passageway on the other floor are connected is inclined. The guidance method described in Appendix 6. (Appendix 10) The walkway is a moving walkway. The guidance method described in Appendix 6. (Appendix 11) On the computer, a process for controlling opening and closing of automatic doors installed at the entrances of a plurality of unidirectional passages at a plurality of connection sections that connect one of the passages to two or more other passages; A process of storing the user's biometric information for registration and the user's identification information in a storage unit in association with each other; generating a visible code symbol recording said identification information of said user; a process of storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other when the identification information and the destination information of the user are received from a user terminal that has acquired the identification information by photographing the code symbol; a process of performing biometric authentication by matching the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit; a process of outputting a control signal for opening the automatic door at the user's destination based on the destination information when the biometric authentication is successful; Execute the Guidance program. (Appendix 12) The computer includes: A process of acquiring the registration biometric information from a registration body image of the user; a process of storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other when destination information of the user is received together with the registration body image from a facility terminal that captures the registration body image; The guidance program according to claim 11, (Appendix 13) The computer includes: a process of storing in the storage unit a reservation date and time for the user to arrive at the destination in association with the registration biometric information, the identification information, and the destination information; a process of transmitting, when a predetermined time before the reservation date and time arrives, an instruction to notify the user terminal that it is a predetermined time before the reservation date and time; The guidance program according to claim 11, (Appendix 14) The plurality of passageways are arranged on a plurality of floors, and a passageway on one floor leading to one destination is directly connected to a passageway on another floor leading to the same destination as the destination; The passageway portion where the passageway on the first floor and the passageway on the other floor are connected is inclined. 12. The guidance program described in Appendix 11. (Appendix 15) The walkway is a moving walkway. 12. The guidance program described in Appendix 11. (Appendix 16) a user terminal carried by a user of a facility having a plurality of passageways through which one can proceed in one direction, a plurality of connection parts connecting one of the passageways with two or more other passageways, and an automatic door installed at an entrance of the passageway; a plurality of facility terminals for opening and closing the plurality of automatic doors, respectively; and a guide device capable of communicating with the facility terminals and the user terminals; The guiding device is An opening / closing control unit for controlling the opening and closing of the automatic door; a registration unit that stores the user's biometric information for registration in a storage unit in association with the user's identification information; a code symbol generating unit for generating a visible code symbol for recording the identification information of the user; an authentication unit that performs biometric authentication by comparing the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit; Equipped with When the registration unit receives the identification information and destination information of the user from the user terminal that has acquired the identification information by photographing the code symbol, the registration biometric information, the identification information, and the destination information are stored in the storage unit in association with each other; the opening / closing control unit outputs a control signal for opening the automatic door at the destination of the user based on the destination information when the biometric authentication by the authentication unit is successful. Guidance system. (Appendix 17) The registration unit is Acquire the registration biometric information from the registration body image of the user; when receiving destination information of the user together with the registration body image from the facility terminal that captures the registration body image, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; 17. The guidance system of claim 16. (Appendix 18) The registration unit associates the registration biometric information, the identification information, and the destination information, and further stores a reservation date and time for the user to arrive at the destination in the storage unit; The guiding device is a notification unit that, when a predetermined time before the reservation date and time arrives, transmits to the user terminal an instruction to notify the user that it is a predetermined time before the reservation date and time; 17. The guidance system of claim 16. (Appendix 19) The plurality of passageways are arranged on a plurality of floors, and a passageway on one floor leading to one destination is directly connected to a passageway on another floor leading to the same destination as the destination; The passageway portion where the passageway on the first floor and the passageway on the other floor are connected is inclined. 17. The guidance system of claim 16. (Appendix 20) The walkway is a moving walkway. 17. The guidance system of claim 16. [Explanation of symbols]

[0080] 10,500 Guiding device 100 Guidance System 200_1~200_n Facility terminal 210_1~210_n Camera 300_1~300_m Store management device 400 User terminals 11,541 Registrations 12,542 Code generation section 13,543 Authentication Department 14,544 Switching control unit 545 Notification Department R11~R40 aisle J1~J10 Connection A11~An Automatic Door

Claims

1. An opening / closing control unit controls the opening and closing of automatic doors installed at the entrances of a plurality of connection sections that connect one of a plurality of passages that allow passage in one direction to two or more other passages; a registration unit that stores the user's biometric information for registration in a storage unit in association with the user's identification information; a code symbol generating unit for generating a visible code symbol for recording the identification information of the user; an authentication unit that performs biometric authentication by comparing the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit; Equipped with When the registration unit receives the identification information and destination information of the user from the user terminal that has acquired the identification information by photographing the code symbol, the registration biometric information, the identification information, and the destination information are stored in the storage unit in association with each other; the opening / closing control unit outputs a control signal for opening the automatic door at the destination of the user based on the destination information when the biometric authentication by the authentication unit is successful. Guidance device.

2. The registration unit is Acquire the registration biometric information from the registration body image of the user; when receiving destination information of the user together with the registration body image from a facility terminal that captures the registration body image, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; The guidance device according to claim 1 .

3. The registration unit associates the registration biometric information, the identification information, and the destination information, and further stores a reservation date and time for the user to arrive at the destination in the storage unit; a notification unit that, when a predetermined time before the reservation date and time arrives, transmits to the user terminal an instruction to notify the user that it is a predetermined time before the reservation date and time; The guidance device according to claim 1 .

4. The plurality of passageways are arranged on a plurality of floors, and a passageway on one floor leading to one destination is directly connected to a passageway on another floor leading to the same destination as the destination; The passageway portion where the passageway on the first floor and the passageway on the other floor are connected is inclined. The guidance device according to claim 1 .

5. The walkway is a moving walkway. The guidance device according to claim 1 .

6. The computer Controlling the opening and closing of automatic doors installed at entrances of a plurality of junctions connecting one of a plurality of unidirectional passages with two or more other passages; storing the user's biometric information for registration and the user's identification information in a storage unit in association with each other; generating a visible code symbol recording said identity of said user; when receiving the identification information and destination information of the user from a user terminal that has acquired the identification information by photographing the code symbol, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; When the user approaches the connection unit, biometric authentication is performed by matching the authentication biometric information of the user with the registration biometric information; If the biometric authentication is successful, a control signal for opening the automatic door at the user's destination is output based on the destination information. How to guide.

7. The computer, Acquire the registration biometric information from the registration body image of the user; when receiving destination information of the user together with the registration body image from a facility terminal that captures the registration body image, storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other; The guidance method according to claim 6.

8. On the computer, a process for controlling opening and closing of automatic doors installed at entrances of a plurality of junctions connecting one of a plurality of unidirectional passages with two or more other passages; A process of storing the user's biometric information for registration and the user's identification information in a storage unit in association with each other; generating a visible code symbol recording said identification information of said user; a process of storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other when the identification information and the destination information of the user are received from a user terminal that has acquired the identification information by photographing the code symbol; a process of performing biometric authentication by matching the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit; a process of outputting a control signal for opening the automatic door at the user's destination based on the destination information when the biometric authentication is successful; Execute the Guidance program.

9. The computer includes: A process of acquiring the registration biometric information from a registration body image of the user; a process of storing the registration biometric information, the identification information, and the destination information in the storage unit in association with each other when destination information of the user is received together with the registration body image from a facility terminal that captures the registration body image; The guidance program according to claim 8, which causes the program to execute the following:

10. a user terminal carried by a user of a facility having a plurality of passageways through which one can proceed in one direction, a plurality of connection sections connecting one of the passageways with two or more other passageways, and an automatic door installed at an entrance of the passageway; a plurality of facility terminals for opening and closing the plurality of automatic doors, respectively; and a guide device capable of communicating with the facility terminals and the user terminals; The guiding device is An opening / closing control unit for controlling the opening and closing of the automatic door; a registration unit that stores the user's biometric information for registration in a storage unit in association with the user's identification information; a code symbol generating unit for generating a visible code symbol for recording the identification information of the user; an authentication unit that performs biometric authentication by comparing the authentication biometric information of the user with the registration biometric information when the user approaches the connection unit; Equipped with When the registration unit receives the identification information and destination information of the user from the user terminal that has acquired the identification information by photographing the code symbol, the registration biometric information, the identification information, and the destination information are stored in the storage unit in association with each other; the opening / closing control unit outputs a control signal for opening the automatic door at the destination of the user based on the destination information when the biometric authentication by the authentication unit is successful. Guidance system.

Images