System
The system addresses the heavy workload of sales personnel and low customer satisfaction by using virtual characters with natural language processing and AI data linkage for personalized customer interactions, resulting in improved efficiency and satisfaction.
JP2025048158APending Publication Date: 2025-04-03SOFTBANK GROUP CORP
Patent Information
- Application Number
- JP2023156978
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-09-22
- Publication Date
- 2025-04-03
AI Technical Summary
Technical Problem
Existing sales systems burden sales personnel with heavy workloads, often resulting in decreased customer satisfaction due to inefficiencies and lack of personalized interactions.
Method used
A system that utilizes virtual characters equipped with natural language processing to interact with customers, combined with AI data linkage to provide personalized services and reduce sales personnel workload.
Benefits of technology
The system effectively reduces the workload of sales personnel while enhancing customer satisfaction by providing personalized interactions and efficient sales strategies through virtual characters and AI integration.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2025048158000001_ABST
Abstract
To simultaneously realize a decrease in a task burden on a business staff and improvement in a customer's satisfaction level.SOLUTION: A system for simultaneously realizing a decrease in a task burden on a business staff and improvement in a customer's satisfaction level includes cooperation means with utilization means AI of a virtual character.SELECTED DRAWING: Figure 1
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Citation Information
Patent Citations
Persona chatbot control method and system
JP2022180282A