Relay device, care record method, and care record system

Abstract

To provide a technique for preventing important information from being omitted, while simply recording cares services offered.SOLUTION: A relay device includes: a message synchronization processing unit which receives a text message for each care receiver who receives a care service; a handover item extraction unit which extracts predetermined handover items included in the text message; and an editing unit which creates a care record draft text in a predetermined format in which the handover items are separated from other items, and transmits the draft text to a predetermined care record registration apparatus.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a relay device, an assistance recording method, and an assistance recording system. [Background technology]

[0002] In the field of care services, the workload of care facilities and visiting care service agencies is increasing due to the accelerated aging of the population, the diversification and complexity of care services, etc. In care facilities and visiting care service agencies, there is an increasing need to objectively and accurately record who did what, when, where, and to whom when implementing and providing care services. However, recording with paper and pen or using a tablet terminal or the like has problems such as cumbersomeness and limited use of both arms, which increases the workload of the caregiver. For example, when moving a person being assisted to a wheelchair or assisting with bathing, the caregiver must be provided with multiple people while ensuring the safety of the person being assisted. In recording care at such sites, it is convenient to use a device that leaves both hands free, and ideally a device that is in close contact with the body, as it does not interfere with the care work.

[0003] Patent Document 1 describes a voice input / output terminal that can be carried by a care worker and has a built-in microphone, speaker, and communication function, a user information storage unit that stores user information about a user of the elderly care facility, a care need information storage unit that stores care need information about a user of the elderly care facility, a voice / text conversion unit that converts speech voice data into corresponding text data according to a conversion model generated by learning a known input / output relationship, a text / voice conversion unit that converts text data into corresponding speech voice data according to a conversion model generated by learning a known input / output relationship, and a voice input / output terminal that is acquired through communication with the voice input / output terminal and that is generated when the care worker speaks into the microphone. a text decoding unit that decodes the content of the text by analyzing the text data obtained by converting speech voice data generated by the voice / text conversion unit through the speech / text conversion unit in accordance with a dialogue model obtained by learning known dialogues, and a command execution unit that, when the decoding result in the text decoding unit is an input request command regarding care required information and the command includes a collective designation command for all users with a specified exception designation, writes the care required information included in the input request command into each of the collective designated user areas in the care required information storage unit, except for the users designated as exceptions. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] International Publication No. 2021 / 144933 Summary of the Invention [Problem to be solved by the invention]

[0005] The above system uses a smartphone as a voice input device and performs voice recognition on the server to input records for all care recipients except for those excluded from the system. This system is useful for some tasks that involve recording care for care recipients in bulk, but because all spoken input is recorded regardless of whether it is important or not, there is a risk that important information that should be shared among multiple caregivers or staff members may be lost in other information.

[0006] The present invention has been made in consideration of the above-mentioned points, and aims to provide a technique for easily recording the implementation of assistance services while preventing important information from being overlooked. [Means for solving the problem]

[0007] The present application includes a number of means for solving at least part of the above problems, examples of which are as follows.

[0008] In order to solve the above problems, a relay device according to one embodiment of the present invention comprises a message synchronization processing unit that accepts a text message for each assisted person receiving assistance service, a message transfer item extraction unit that extracts specific message transfer items contained in the text message, and an editing unit that creates a draft assistance record in a specific format that distinguishes the message transfer items from other items and transmits the draft assistance record to a specific assistance record registration device.

[0009] In addition, the above-mentioned relay device may be provided with a terminal synchronization processing unit that receives from the assistance record registration device a list of the assisted persons extracted and limited to specific caregivers who assist the assisted person, and the message synchronization processing unit may use the list of the assisted persons to accept the text message.

[0010] In the relay device, the editing section may be configured to accept an input for editing the assistance record draft.

[0011] In addition, in the above relay device, the handover item extraction unit may perform token analysis of the text message to identify a sentence semantic vector, and if any token is similar to the sentence semantic vector of a specified important item candidate, the text message may be designated as the specified handover item.

[0012] In addition, the above relay device may be provided with a quasi-standard language translation unit that, when the voice input is in a specified foreign language, performs voice recognition corresponding to the foreign language to identify a character string in the foreign language and translates the character string into a specified language that is not the same as the foreign language.

[0013] In addition, the above relay device may be configured to include a correction statement reflection unit that adopts the text message recorded later as the draft assistance record when the sentence semantic vectors between the text messages for each assisted person are similar to or greater than a predetermined value.

[0014] In addition, an assistance recording method according to another aspect of the present invention is an assistance recording method that uses a relay device, wherein the relay device carries out a message synchronization processing step of accepting a text message for each assisted person receiving assistance services, a handover item extraction step of extracting specific handover items contained in the text message, and an editing step of creating a draft assistance record in a specific format that distinguishes the handover items from other items and transmitting the draft assistance record to a specific assistance record registration device.

[0015] In addition, an assistance record system according to another aspect of the present invention comprises an assistant terminal worn via a wearing device by an assistant providing assistance services, a relay device capable of communicating with the assistant terminal via wireless communication, and an assistance record registration device communicatively connected to the relay device, wherein the assistant terminal comprises an assisted person reception unit that accepts a selection of an assisted person who will receive assistance services, a speech reception unit that accepts information related to the assistance record of the selected assisted person by voice input and converts it into a string of characters, and a message storage unit that stores the string of characters as a message of the assistance record of the assisted person for a predetermined period of time, and the relay device comprises a message synchronization processing unit that accepts the message for each assisted person from the assistant terminal, a handover item extraction unit that extracts predetermined handover items included in the message, and an editing unit that creates a draft assistance record in a predetermined format that distinguishes the handover items from other items and sends the draft assistance record to the predetermined assistance record registration device.

[0016] In addition, in the above-mentioned assistance record system, the assistant terminal may be equipped with an unsynchronized display unit that highlights those messages that have not been sent to the specified assistance record registration device as the assistance record draft.

[0017] In addition, in the above-mentioned assistance record system, the assistant terminal is equipped with a synchronization processing unit that manages the wireless communication connection with the relay device and transmits the message to the relay device via the wireless communication when the connection is established, a synchronization exception receiving unit that receives a designation for each message to exclude it from being sent to the relay device, and an unsynchronized display unit that highlights those messages that have not been sent to the specified assistance record registration device as the assistance record draft, and the synchronization processing unit may not transmit to the relay device the messages for which a designation has been received by the synchronization exception receiving unit. Effect of the Invention

[0018] According to the present invention, it is possible to provide a technique for easily recording the implementation of assistance services while preventing important information from being overlooked.

[0019] Problems, configurations, effects, and the like other than those described above will become apparent from the description of the following embodiments. [Brief description of the drawings]

[0020] [Figure 1] FIG. 1 is a diagram showing an example of an overview of an assistance recording system. [Diagram 2] FIG. 1 illustrates an example of an assistance recording system according to an embodiment. [Diagram 3] FIG. 11 is a diagram showing an example of caregiver data. [Figure 4] FIG. 11 is a diagram showing an example of assisted person data. [Diagram 5] FIG. 11 is a diagram illustrating an example of message data. [Figure 6] FIG. 4 is a diagram illustrating an example of language setting data. [Figure 7] FIG. 13 is a diagram showing an example of important matter candidate data. [Figure 8] FIG. 2 is a diagram illustrating an example of a hardware configuration of a caregiver terminal. [Figure 9] FIG. 4 is a diagram showing an example of a recording sequence. [Figure 10] FIG. 11 is a diagram showing an example of a screen transition. [Figure 11] FIG. 13 is a diagram showing an example of a screen transition (supported foreign language speech). [Figure 12] FIG. 13 is a diagram showing an example of a screen transition (quasi-standard language utterance). [Figure 13] FIG. 11 is a diagram illustrating an example of a synchronization sequence. [Figure 14] FIG. 13 is a diagram showing an example of another embodiment of an assistance recording system. [Figure 15] FIG. 11 is a diagram illustrating an example of a synchronization sequence (exclusion reflection). DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0021] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0022] FIG. 1 is a diagram showing an example of an outline of an assistance record system. In this example, the assistance record system 1 is illustrated as targeting assistance facilities (hospitals, welfare facilities for the disabled, nursing care service facilities, etc.). The caregiver and the person being assisted refer to the assistance service provider and the assistance service user, respectively. The assistance facility does not necessarily have to be located in the same location, and may include a branch, or may include the home of the person being assisted, such as in home visit assistance.

[0023] In the assistance record system 1, when a caregiver or staff member provides assistance service to a person being assisted, the caregiver or staff member inputs the business record for each person being assisted by speaking into the caregiver terminal 100 used by the caregiver or staff member. When the caregiver terminal 100 becomes connectable to the relay device 200 via wireless communication such as Bluetooth (registered trademark), it transmits the record contents stored in the caregiver terminal 100 to the relay device 200. The relay device 200 transmits the business record to the assistance record registration device 300 via a network 50 such as the Internet. The assistance record registration device 300 accumulates the business records and uses the business records for reporting to related parties such as the family and guarantor of the person being assisted, billing for service fees, etc.

[0024] In particular, information in the work records that should be shared among multiple caregivers or staff members is called a handover item and is treated as important information. For example, when a serious health problem is discovered, it is not something that should be handled by a single caregiver, but rather requires a diagnosis or treatment from a doctor, etc., this information should be shared among the team members of the care staff as a handover item. The care record system 1 has a mechanism that actively prevents such important information from being overlooked by preventing it from being buried in regular work records or by being able to extract it from work records.

[0025] More specifically, in the assistance record system 1, the relay device 200 collects the work records input by the caregiver or staff member at the caregiver terminal 100, and the relay device 200 automatically extracts the items to be handed over and generates assistance record data that can be distinguished from other information (for example, by providing the items to be handed over as independent items or by highlighting the items in the description). Therefore, in the assistance record system 1, the relay device 200 can check for omissions in the items to be handed over.

[0026] The caregiver terminal 100 is equipped with a wearable device that can be attached to the arm or head of the caregiver. For example, the caregiver terminal 100 is a wearable terminal such as a wristwatch-type smart watch with a band worn on the hand or arm, goggle-type eyewear with a band worn on the forehead, or eyeglass-type smart glasses with temples worn on the ears. Therefore, the caregiver can freely move his / her body to support the caregiver using both arms or the whole body when recording the care service work.

[0027] If the caregiver terminal 100 were a conventional tablet terminal or smartphone that was hung at the side of the body by a neck or shoulder strap, for example, when a caregiver in a wheelchair is carried to a bed, unintended contact between the caregiver terminal 100 and the person being assisted, the wheelchair, or the bed is expected, which may cause serious problems in ensuring the safety of the person not being assisted and in preventing damage to the caregiver terminal 100. In view of this, it is desirable for the caregiver terminal 100 to be equipped with a mounting device that is attached to the arm or head of the recorder who is the provider of the care service.

[0028] The caregiver terminal 100 also regards the caregiver (recorder) as the person who has logged in, and accepts the selection of the person being assisted (service user) to associate the message text by speech input. The caregiver terminal 100 then converts the voice input of the caregiver into text (Speech To Text), associates it as the user's memo message, and stores it. The caregiver terminal 100 can also accept input when the caregiver speaks in a language other than a predetermined standard language (e.g., Japanese), for example, a predetermined supported foreign language such as English, or a semi-standard language such as Chinese, Korean, Russian, German, French, Italian, or Hindi. The caregiver terminal 100 identifies the spoken language, converts it into text as it is if it is a supported foreign language, and requests the relay device 200 to recognize and translate it if it is a semi-standard language, thereby making it possible to accept the input. The caregiver terminal 100 then synchronizes the memo message with the relay device 200 and transmits it to the relay device 200.

[0029] The relay device 200 is preferably an information processing device such as a smartphone, a PDA (Personal Digital Assistant), or a tablet terminal that can be connected to multiple caregiver terminals 100 via Bluetooth and can communicate with the assistance record registration device 300 via the network 50. The functions of the relay device 200 are realized by software that runs on an OS (Operating System), and the relay device 200 acquires messages from the caregiver terminals 100 and transmits assistance record drafts to the assistance record registration device 300. In addition, the relay device 200 receives user information from the assistance record registration device 300, screens the information, and distributes it to the caregiver terminals 100. In response to a request from the caregiver terminal 100, the relay device 200 converts spoken voice in a semi-standard language into text and creates a translation string translated into a standard translation language.

[0030] In addition, the relay device 200 extracts the items to be handed over from the memo message sent from the caregiver terminal 100, integrates any corrections, accepts edits to the assistance record, and registers a draft of the assistance record in the assistance record registration device 300.

[0031] The relay device 200 also receives user information from the assistance record registration device 300, screens the information, and distributes it to the caregiver terminal 100. At that time, the relay device 200 distributes the user information to the caregiver terminal 100 only to those who are being assisted by the person logged in to each caregiver terminal 100.

[0032] 2 is a diagram showing an example of an outline of an assistance record system. In the assistance record system 1 of this embodiment, a service provider (caregiver) records and stores information regarding a user's use of assistance services through voice input. The assistance record system 1 includes an assistant terminal 100, a relay device 200 communicatively connected to the assistant terminal 100 via wireless communication, and an assistance record registration device 300 communicatively connected to the relay device 200 via a network 50.

[0033] The caregiver terminal 100 is basically an information processing device carried by a care service provider. In this embodiment, the person who uses the caregiver terminal 100 is the caregiver (care service provider). In this embodiment, the person who directly uses the relay device 200 is a staff member of the care service provider.

[0034] The network 50 is, for example, a network such as the Internet or an intranet. The network 50 is not limited to this, and may further be a WAN (Wide Area Network), a mobile phone network, or a communication network that combines these. Alternatively, the network 50 may be a VPN (Virtual Private Network) on a wireless communication network such as a mobile phone communication network.

[0035] The assistance record registration device 300 is an information processing device such as a so-called server device. The assistance record registration device 300 and the relay device 200 are connected via a network 50.

[0036] The caregiver terminal 100 includes a processing unit 110, a storage unit 120, a display unit 130, a microphone 131, an input unit 132, and a wireless communication unit 140. The processing unit 110 realizes an application function. For example, the processing unit 110 provides various operation screens such as a portal screen for a provider of care services. The processing unit 110 includes an assistance start processing unit 111, a recorder identification unit 112, an assisted person receiving unit 113, an utterance receiving unit 114, a translation processing unit 115, a message storage unit 116, and a synchronization processing unit 117.

[0037] The storage unit 120 also includes caregiver data 121, assisted person data 122, message data 123, and language setting data 124.

[0038] 3 is a diagram showing an example of caregiver data. Information on a person providing a care service, such as a nurse or a care helper, is stored in the caregiver data 121. The caregiver data 121 includes a caregiver ID 121a, a name 121b, a gender 121c, a qualification 121d, a facility ID 121e, and a facility name 121f.

[0039] The caregiver ID 121a is information for distinguishing the caregiver from other caregivers. The name 121b and the gender 121c are information on the name and gender of the caregiver. The qualification 121d is information for identifying the care qualifications held by the caregiver. The facility ID 121e and the facility name 121f are information for identifying the care facility to which the caregiver belongs and information on the name of the facility.

[0040] FIG. 4 is a diagram showing an example of assisted person data. The assisted person data 122 stores information about an assisted person who uses the assistance service. The assisted person data 122 includes an assisted person ID 122a, a name 122b, a sex 122c, a date of birth 122d, an assistant 122e, a facility ID 122f, and a facility name 122g. The assisted person ID 122a is information for distinguishing an assisted person from other assisted persons. The name 122b and the sex 122c are information about the name and sex of the assisted person. The date of birth 122d is information for identifying the date of birth of the assisted person. The assistant 122e is information for identifying the assistant who is in charge of assisting the assisted person. The facility ID 122f and the facility name 122g are information for identifying the assistance facility used by the person being assisted and information on the name of the facility.

[0041] 5 is a diagram showing an example of message data. The message data 123 stores a report message regarding the assistance service provided for each assisted person and its management information. The message data 123 includes an assisted person ID 123a, a name 123b, a serial number 123c, an occurrence date and time 123d, a message text 123e, and a receipt text 123f. Among these, one or more of the serial number 123c, the occurrence date and time 123d, the message text 123e, and the receipt text 123f are associated with each assisted person ID 123a.

[0042] The assisted person ID 123a is information for identifying the person being assisted from other people being assisted. The name 123b is information on the name of the person being assisted. The sequence number 123c is information for identifying the report message of the assistance service from other report messages. The occurrence date and time 123d is information for identifying the date and time the message was recorded. The message text 123e is text information to be left as the report message. The reception text 123f is text information indicating the contents of the message entered by voice.

[0043] In addition, if the language (e.g., English) spoken by the recorder when recording the message does not match the predetermined standard language (e.g., Japanese) used for recording, the content of the reception text 123f will be text in the spoken language (e.g., English), and the content of the message text 123e will be text translated from the spoken language into the standard language (e.g., Japanese). Therefore, the message text 123e and the reception text 123f will be different information. On the other hand, if the language (e.g., Japanese) spoken by the recorder when recording the message matches the predetermined standard language (e.g., Japanese) used for recording, the content of the message text 123e and the reception text 123f will be the same. Therefore, the reception text 123f will be omitted and will be null information.

[0044] FIG. 6 is a diagram showing an example of language setting data. The language setting data 124 stores the setting of a natural language handled by the caregiver terminal 100. In the language setting data 124, a language name 124b is set in association with a language definition item 124a. The language definition item 124a has definitions such as "standard language", "supported foreign language", and "semi-standard language", and the corresponding language name is stored in the language name 124b for each. In the example of FIG. 6, "Japanese" is set as the "standard language", "English" is set as the "supported foreign language", and "Chinese, Korean, Russian, German, French, Italian, Hindi, ..." and the like are set as the "semi-standard language".

[0045] A standard language is a language that the assistance recording system 1 defines as a standard language. In other words, any language defined by an assistance provider or the like is a standard language. A supported foreign language is a language that supports direct input at the assistance provider terminal 100 in addition to a language defined as a standard language by the assistance recording system 1. In other words, any language defined by an assistance provider or the like is a supported foreign language. A semi-standard language is a language that is not supported for input at the assistance provider terminal 100 but can be supported by the relay device 200 in addition to a language defined as a standard language and a supported language by the assistance recording system 1.

[0046] In other words, the difference is that standard languages ​​and supported foreign languages ​​directly support input on a standalone basis at the caregiver terminal 100, whereas semi-standard languages ​​support input by the caregiver terminal 100 communicating with the relay device 200 and using the resources of the relay device 200.

[0047] Returning to the explanation of Fig. 2, the display unit 130 is one or more display output interface devices such as a display. The microphone 131 collects surrounding sounds and converts them into a predetermined electrical signal. The input unit 132 is one or more input interface devices. That is, the caregiver can operate the caregiver terminal 100 via an I / O interface device such as a display that also serves as a touch panel, or via a microphone.

[0048] The wireless communication unit 140 communicates with other devices via a predetermined short-range wireless communication. For example, the wireless communication unit 140 communicates with the relay device 200 via Bluetooth.

[0049] The assistance start processing unit 111 performs assistance start processing such as login processing and settings by the caregiver to the caregiver terminal 100. Specifically, the assistance start processing unit 111 performs authentication and login processing when the caregiver starts use. After logging in, if communication with the relay device 200 is established, the assistance start processing unit 111 transmits information about the logged-in caregiver to the relay device 200 and receives information about one or more care recipients for whom it is providing assistance.

[0050] The recorder identification unit 112 identifies a caregiver currently logged in to the caregiver terminal 100 as the recorder of a message. Specifically, in the message synchronization sequence processing with the relay device 200, when the recorder identification unit 112 transmits a message stored in the message data 123 to the relay device 200, the recorder identification unit 112 transmits information about the currently logged-in caregiver as the recorder of each message, accompanying the message.

[0051] The assisted person receiving unit 113 receives the selection of the assisted person who will receive the assistance service in the message recording sequence.

[0052] The speech receiving unit 114 receives information related to the assistance record of the assisted person received by the assisted person receiving unit 113 through a voice input and converts the information into a character string. When the voice input is a predetermined supported foreign language (e.g., English), the speech receiving unit 114 performs voice recognition according to the supported foreign language to identify a character string in the supported foreign language (e.g., English) and requests the translation processing unit 115 to translate the character string into a predetermined standard language (e.g., Japanese) that is not the same as the foreign language. When the voice input is neither a standard language (e.g., Japanese) nor a predetermined supported foreign language (e.g., English) and is a semi-standard language, the speech receiving unit 114 transmits information on the voice input to the relay device 200 and receives the result of the voice recognition and the translated character string in the standard language. The distinction between the "standard language", the "supported foreign language", and the "semi-standard language" is determined by the speech receiving unit 114 reading the language setting data 124.

[0053] The translation processor 115 accepts a character string in a predetermined supported foreign language (eg, English) and translates it into a predetermined standard language (eg, Japanese) that is not identical to the supported foreign language.

[0054] The message storage unit 116 stores the character string converted by the speech receiving unit 114 as a message of the assistance record of the assisted person in the message data 123 for a predetermined period (for example, one week). When the voice input accepted by the speech receiving unit 114 is a predetermined supported foreign language (for example, English) or a semi-standard language (for example, Italian, etc.), the message storage unit 116 includes both the character string in the specified foreign language and the character string translated from the character string in the message of the assistance record. Specifically, the message storage unit 116 stores the character string converted by the speech receiving unit 114 in the message text 123e according to the assisted person ID, and when the content of the voice input message is in a foreign language, stores the text information in the foreign language in the received text 123f. The message storage unit 116 also assigns a serial number to the message and stores it in the serial number 123c, and stores the storage date and time in the occurrence date and time 123d.

[0055] The synchronization processing unit 117 manages a short-range wireless communication connection with the relay device 200, and when the connection is established, transmits an unsent message to a predetermined relay device via short-range wireless communication. Note that the synchronization processing unit 117 transmits not only the message but also the recorder who is the provider of the assistance service and information specifying the time when the character string was generated to the relay device 200.

[0056] The relay device 200 includes a processing unit 210, a storage unit 220, a wireless communication unit 240, and a communication unit 250. The processing unit 210 includes a terminal synchronization processing unit 211, a message synchronization processing unit 212, a transfer item extraction unit 213, a correction comment reflection unit 214, an editing unit 215, and a semi-standard language translation unit 216. The storage unit 220 includes caregiver data 221, assisted person data 222, message data 223, and important item candidate data 224.

[0057] The caregiver data 221 stores the caregiver data 121 of the caregiver terminal 100 for each caregiver terminal 100. The assisted person data 222 stores the assisted person data 122 of the caregiver terminal 100. The message data 223 stores the message data 123 of the caregiver terminal 100 for each caregiver terminal 100.

[0058] 7 is a diagram showing an example of important matter candidate data. The important matter candidate data 224 stores information used by the relay device 200 to extract a transfer matter. Specifically, in the important matter candidate data 224, a sentence semantic vector 224b is set in association with an important matter 224a.

[0059] The important matters 224a include sentences / words that indicate important matters that should be handled as matters to be handed over among the information included in the assistance record. For example, if sentence / word information such as "losing consciousness" is included in the assistance record, it should be handed over as an important event. Similarly, sentences such as "vomiting blood" should also be handed over as matters to be handed over. However, the sentence may have various variations such as fluctuations in expression, grammatical verb conjugation, or similar words and expressions, and it is difficult to list and cover all of these. Therefore, a sentence semantic vector 224b is provided, and similar expressions are detected using the vector distance with the message data. The sentence semantic vector 224b is information that indicates the characteristics of sentences / words quantified using Word2Vec, Doc2Vec, etc. This is because sentences / words with close vector distances can be said to be similar expressions.

[0060] The wireless communication unit 240 communicates with other devices via a predetermined short-range wireless communication. For example, the wireless communication unit 240 communicates with the caregiver terminal 100 via Bluetooth. The communication unit 250 communicates with other devices via a network 50. For example, the communication unit 250 communicates with the assistance record registration device 300 via the network 50.

[0061] The terminal synchronization processing unit 211 receives logged-in caregiver information from the caregiver terminal 100 with which communication has been established by the wireless communication unit 240, and distributes information on one or more care recipients for whom the caregiver is in charge of assistance to the caregiver terminal 100. The terminal synchronization processing unit 211 receives from the assistance record registration device 300 a list of care recipients extracted by limiting the list to specific caregivers who assist the care recipients.

[0062] When the message synchronization processor 212 receives message data, the recorder, the user, and time information from the caregiver terminal 100, it stores them in the message data 123. The message synchronization processor 212 uses the list of assisted persons to accept text messages of the message data.

[0063] The handover matter extraction unit 213 extracts a predetermined handover matter included in a text message of the message data 123. Specifically, the handover matter extraction unit 213 performs token analysis of the text message using Word2Vec, Doc2Vec, or the like to identify a sentence semantic vector, and if any token is similar to the sentence semantic vector of a predetermined important matter candidate, the handover matter extraction unit 213 determines the text message as the predetermined handover matter.

[0064] When the sentence semantic vectors of the text messages of the message data for each person being assisted are similar to each other by a predetermined value or more, the correction statement reflecting unit 214 adopts the text message recorded most recently as the assistance record draft text in order to automatically prevent records and statements that are not factual from being left in the assistance record.

[0065] The editing unit 215 creates an assistance record draft in a predetermined format that distinguishes the items to be handed over from other items. The editing unit 215 also accepts an input for editing the assistance record draft. Then, at a predetermined timing or when the editing unit 215 accepts a synchronization instruction, it transmits the assistance record draft and the recorder, user, and time information received from the caregiver terminal 100 to the assistance record registration device 300.

[0066] When the voice input transmitted from the caregiver terminal 100 is spoken in a semi-standard language, the semi-standard language translation unit 216 performs voice recognition according to the language, identifies a character string in the language, and translates the character string into a standard language that is not the same as the language. Since the calculation resources of the caregiver terminal 100 are relatively small, it is possible to handle voice input in multiple languages ​​by using the calculation resources of the relay device 200, which has higher processing power. The semi-standard language translation unit 216 also leaves behind the character string converted from the speech, making it possible to later check the content in case of a mistranslation.

[0067] Fig. 8 is a diagram showing an example of the hardware configuration of the caregiver terminal. The caregiver terminal 100 has a processor 11, a memory 12, a storage 13, a touch panel display 15, a communication device 16, and a microphone 17, and each component is connected by a bus. The power source may be a primary battery or a rechargeable secondary battery, which can be replaced when worn out or deteriorated. The caregiver terminal 100 also has a wearing device (band) 18 for wearing on the body of the caregiver (for example, the arm or head).

[0068] The processor 11 is an arithmetic device such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), and executes processing according to a program recorded in the memory 12 or the storage 13. In the caregiver terminal 100, processing is performed by the processor 11 operating according to a program read onto the memory 12 or the storage 13. The processing unit 110, the assistance start processing unit 111, the recorder identification unit 112, the assisted person receiving unit 113, the speech receiving unit 114, the translation processing unit 115, the message storage unit 116, and the synchronization processing unit 117 each realize their respective functions by the processor 11 executing the programs.

[0069] The memory 12 is a storage device such as a RAM (Random Access Memory) or a flash memory, and functions as a storage area from which programs and data are temporarily read. The storage 13 is a writable and readable storage device. The function of the storage unit 120 is realized by the memory 12 or the storage 13. Note that the function of the storage unit 120 may be realized by a storage device connected via the communication device 16.

[0070] Touch panel display 15 is a device that provides an interface for input and output, performs output to the display, and accepts input via the touch panel. The functions of display unit 130 and input unit 132 are realized by touch panel display 15 and processor 11.

[0071] The communication device 16 is an interface for connecting the caregiver terminal 100 to an external device for communication. For example, the communication device 16 performs wireless communication using an antenna that can use a predetermined radio wave (e.g., 2.4 GHz band, etc.) to establish a connection with the relay device 200 according to the Bluetooth standard.

[0072] The microphone 17 collects surrounding sounds. The function of the microphone 131 is realized by the microphone 17 and the processor 11. The wearing attachment 18 is, for example, a wristwatch band that is wrapped around the arm, or a headband that is worn on the forehead.

[0073] The processing of each component of the caregiver terminal 100 may be executed by one piece of hardware or by multiple pieces of hardware. Also, the processing of each component of the caregiver terminal 100 may be realized by one program or by multiple programs.

[0074] The relay device 200 and the assistance record registration device 300 have roughly the same hardware configuration as the caregiver terminal 100, but do not necessarily need to include the touch panel display 15, microphone 17, and wearing equipment 18.

[0075] Next, we will explain the process flow of the assistance recording system 1. Fig. 9 is a recording sequence diagram of the assistance recording system 1. The process of this sequence diagram is a sequence when the assistance terminal 100 is enabled and a message for assistance record is added by voice input while actually performing assistance work.

[0076] First, the assistance record registration device 300 transmits to the relay device 200 information on the caregiver using the caregiver terminal 100 connected to the relay device 200 and information on the person being assisted by the caregiver (step S01). Note that this information may be transmitted at regular intervals, such as once a day, once every few days, once a month, or once every few months, or may be transmitted at any timing.

[0077] When the caregiver performs a login operation on the caregiver terminal 100, the caregiver start processing unit 111 performs a login process such as authenticating the caregiver (step S02). Specifically, the caregiver start processing unit 111 performs a login process to authenticate the caregiver (various authentication methods can be adopted, for example, fingerprint authentication or vein authentication) and to allow the caregiver to start using the caregiver terminal 100.

[0078] After logging in, the assistance start processing unit 111 performs assistance start processing (step S03). Specifically, if communication with the relay device 200 is established, the assistance start processing unit 111 transmits information about the logged-in assistant to the relay device 200.

[0079] Here, the terminal synchronization processing unit 211 of the relay device 200 receives logged-in caregiver information from the caregiver terminal 100 with which communication has been established by the wireless communication unit 240, extracts and identifies information on one or more care recipients for whom the caregiver is responsible from the assisted person data 222, and delivers the information to the caregiver terminal 100 (step S04). Upon receiving information on one or more care recipients for whom the caregiver is responsible, the assistance start processing unit 111 stores the information in the assisted person data 122.

[0080] Then, the assisted person receiving unit 113 receives the selection of the assisted person (user) who will receive the assistance service (step S05).

[0081] Then, the speech receiving unit 114 receives an instruction to start voice input (step S06). Upon receiving the instruction to start voice input, the speech receiving unit 114 receives information related to the assistance record of the assisted person received by the assisted person receiving unit 113 through voice input and converts the information into a character string (text conversion) (step S07).

[0082] Here, when the voice input is in a predetermined supported foreign language (e.g., English), the speech receiving unit 114 performs voice recognition according to the supported foreign language to identify a character string in the supported foreign language (e.g., English) and requests translation from the translation processing unit 115. The translation processing unit 115 translates the character string into a character string in a predetermined standard language (e.g., Japanese) that is not the same as the supported foreign language (step S08).

[0083] Furthermore, when the voice input is in a predetermined semi-standard language (for example, Italian), the speech receiving unit 114 transmits the voice data to the relay device 200 and receives the voice recognition result (original character string) and its translation character string in the standard language. In this case, the semi-standard language translation unit 216 of the relay device 200 converts the voice transmitted from the caregiver terminal 100 into text according to the language, and generates a translation character string in the standard language (step S10).

[0084] Then, the message storage unit 116 stores the character string converted by the speech receiving unit 114 in the message data 123 as a message of the assistance record of the person being assisted for a predetermined period of time (e.g., one week, etc.) (step S11). When the voice input received by the speech receiving unit 114 is a predetermined supported foreign language (e.g., English) or a semi-standard language (e.g., Italian), the message storage unit 116 includes both the character string in the identified foreign language and the character string translated from the character string in the message of the assistance record. Then, the message storage unit 116 returns the control to step S05. The message storage unit 116 may delete the message after storing it for a predetermined period of time, or may delete the message after transmitting it to the relay device 200 by implementing a synchronization sequence described later.

[0085] The above is the recording sequence. According to the recording sequence, the subject, object, content, and time of the assistance service can be recorded in the caregiver terminal 100, so that the work record can be left without interrupting the caregiver's assistance work. In addition, at that time, it is possible to record as digital information without the body movement required for the assistance work to input and record characters, so that the assistance service can be recorded easily and in real time without the trouble of writing. This makes it possible to easily record the implementation of the assistance service. In addition, since the processing capacity of the caregiver terminal 100 can also handle input in foreign languages / multiple languages, speech input in a language that the caregiver can use is possible, which contributes to diversifying caregivers and securing personnel.

[0086] 10 is a diagram showing an example of screen transition. In the recording sequence, when a login instruction is given on a first screen (login screen) 500, a second screen (user selection screen) 510 is displayed. When a user (assisted person) is selected on the second screen (user selection screen) 510, a third screen (start speaking instruction screen) 520 is displayed. When a start speaking instruction is given on the third screen (start speaking instruction screen) 520, a fourth screen (current speaking screen) 530 is displayed. When a stop speaking instruction is given on the fourth screen (current speaking screen) 530, a fifth screen (message list screen) 540 is displayed.

[0087] The first screen (login screen) 500 includes an ID input field 501, a password input field 502, and a login button 503. The ID input field 501 and the password input field 502 accept input of the caregiver ID and password of the caregiver attempting to log in. Upon accepting the input, the login button 503 starts step S02 of the recording sequence using the caregiver ID and password entered in the ID input field 501 and the password input field 502.

[0088] The second screen (user selection screen) 510 includes a synchronization sequence instruction button 511 and a user list 512. When the synchronization sequence instruction button 511 receives an input, it starts a synchronization sequence, which is a process of synchronizing a message input by the caregiver with the relay device 200. The synchronization sequence will be described later. The user list 512 displays a selectable list of users (assisted persons) to be assisted by the caregiver who is logged in to the caregiver terminal 100. When the user list 512 receives a selection of any user (assisted person) (step S05 of the recording sequence), it displays a third screen (start speaking instruction screen) 520 for the selected user (assisted person).

[0089] The third screen (screen for instructing to start speaking) 520 includes a button for instructing to start speaking 521. When the button for instructing to start speaking 521 receives an input, it starts the input of speech by the caregiver for the selected user (person being assisted) (step S06 of the recording sequence) and displays a fourth screen (screen during speech) 530 for the user (person being assisted).

[0090] Fourth screen (screen during speech) 530 includes spoken character string display section 531 and end speech button 532. Spoken character string is displayed as text in spoken character string display section 531. When input is received, end speech button 532 ends the speech input by the caregiver for the selected user (person being assisted) and displays fifth screen (message list screen) 540 for the user (person being assisted).

[0091] The fifth screen (message list screen) 540 includes a message character string display section 541. In the message character string display section 541, an input message for the selected user (person receiving assistance) is displayed in text form together with visual effects such as speech bubbles. After the selection of a user is accepted in step S05 of the recording sequence, multiple messages for the same user may be stored until the selection of a user is accepted again. This is because messages may be recorded consecutively for the same user.

[0092] FIG. 11 is a diagram showing an example of screen transition (supported foreign language utterance). In the case of supported foreign language utterance, the transition of the screens displayed on the caregiver terminal 100 in the recording sequence according to this embodiment is the same as that described above until the first screen (login screen) 500, the second screen (user selection screen) 510, and the third screen (start speaking instruction screen) 520 are displayed. When a start speaking instruction is given on the third screen (start speaking instruction screen) 520, the fourth screen (currently speaking screen) 530 is also displayed. However, what is displayed in the spoken character string display section 531 is a character string in the foreign language (e.g., English) that has been subjected to voice recognition according to the spoken supported foreign language (e.g., English). In FIG. 11, the character string "Left some breakfast" obtained as a result of voice recognition of the content of "Left some breakfast" spoken in English by the caregiver is displayed in the spoken character string display section 531.

[0093] Similarly, fifth screen (message list screen) 540 includes message character string display portion 541, in which an input character string is displayed.

[0094] Then, when a long press input (tap input in which the pressed state continues for a predetermined time or more) is made on the message character string display section 541, a delete instruction acceptance button 542 and a translation instruction acceptance button 543 are displayed superimposed on the message character string display section 541. When an input to the delete instruction acceptance button 542 is accepted, the message displayed on the message character string display section 541 is deleted. When an input to the translation instruction acceptance button 543 is accepted, step S08 of the recording sequence is performed, and a character string resulting from translation into a character string in a predetermined standard language (e.g., Japanese) that is not the same as the spoken foreign language (hereinafter referred to as a translated character string) is displayed on the translated character string display section 544. In the example of FIG. 11, the message character string display section 541 displays a message in English as a foreign language, "Left some breakfast," and the translated character string display section 544 displays a Japanese translated character string, "I left some breakfast."

[0095] The above is an example of a screen transition (supported foreign language speech). The purpose of displaying the translated character string is to record it as a character string in a standard language (for example, Japanese) in the records of the assistance recording system 1. On the other hand, the purpose of displaying the spoken character string in the character string display unit 531 is to show the original text as it is, since if the assistant is not a speaker of the standard language, it may be difficult to determine whether the translated character string reflects the intention of the speech. This makes it easier to correct unintended expressions, including mistranslations, contained in the translated character string.

[0096] FIG. 12 is a diagram showing an example of screen transition (semi-standard language utterance). In the case of semi-standard language utterance, the transition of the screens displayed on the caregiver terminal 100 in the recording sequence according to this embodiment is the same as that described above until the first screen (login screen) 500, the second screen (user selection screen) 510, and the third screen (start speaking instruction screen) 520 are displayed. When a start speaking instruction is given on the third screen (start speaking instruction screen) 520, the fourth screen (currently speaking screen) 530 is also displayed. However, what is displayed in the spoken character string display section 531 is a character string in the foreign language (e.g., Italian) that has been subjected to voice recognition corresponding to the spoken semi-standard language utterance (e.g., Italian). In FIG. 12, the character string "Ho lasciato un po 'di colazione" obtained as a result of voice recognition of the contents of "Ho lasciato un po 'di colazione" spoken by the caregiver in Italian in step S10 of the relay device 200 is displayed in the spoken character string display section 531.

[0097] Similarly, fifth screen (message list screen) 540 includes message character string display portion 541, in which an input character string is displayed.

[0098] Then, when a long press input (a tap input in which a pressed state continues for a predetermined time or more) is made on message character string display portion 541, delete instruction acceptance button 542 and translation instruction acceptance button 543 are displayed superimposed on message character string display portion 541. When an input to delete instruction acceptance button 542 is accepted, the message displayed on message character string display portion 541 is deleted. When an input to translation instruction acceptance button 543 is accepted, as a result of step S09 of the recording sequence, the translation character string received from relay device 200 is displayed on translation character string display portion 544. In the example of FIG. 12, a message in Italian as a foreign language, "Ho lasciato un po 'di colazione," is displayed on message character string display portion 541, and a Japanese translation character string, "I left some of my breakfast," is displayed on translation character string display portion 544.

[0099] The above is an example of screen transition (quasi-standard language utterance).

[0100] 13 is a diagram showing an example of a synchronization sequence. The synchronization sequence is started when a synchronization sequence instruction button 511 included in the second screen (user selection screen) 510 of the above-mentioned recording sequence receives an input (step S11). The synchronization sequence is not limited to this, and for example, when a wireless communication connection between the caregiver terminal 100 and the relay device 200 is established, step S12 and subsequent steps described below may be performed.

[0101] First, the synchronization processing unit 117 connects to the relay device 200 (step S12). Specifically, the synchronization processing unit 117 establishes a short-range wireless communication connection with the relay device 200 via the wireless communication unit 140 in a predetermined procedure.

[0102] Then, the synchronization processing unit 117 transmits the message data to the relay device 200 (step S13). Specifically, the synchronization processing unit 117 reads out the sequence number 123c, the occurrence date and time 123d, the message text 123e, and the receipt text 123f for each assisted person ID 123a from the message data 123, identifies the caregiver ID of the logged-in caregiver as the recorder in the recorder identification unit 112, and transmits the identified caregiver ID to the relay device 200.

[0103] The message synchronization processor 212 of the relay device 200 receives the transmitted message data and the like, and records them in the message data 223 (step S14). Specifically, the message synchronization processor 212 restores the sequence number, the generation date and time, the message text, and the receipt text of the transmitted message data for each assisted person ID to a data structure similar to that of the message data 123, and stores them in the message data 223.

[0104] Then, the editing unit 215 formats the assistance record draft data (step S15). Specifically, the editing unit 215 requests the handover matter extraction unit 213 to extract a predetermined handover matter included in the text message of the message data 223. Specifically, the handover matter extraction unit 213 performs token analysis on the text message to identify a sentence semantic vector, and if any token is similar to the sentence semantic vector of a predetermined important matter candidate, the text message is set as the predetermined handover matter. In addition, the editing unit 215 requests the correction statement reflection unit 214 to reflect the correction statement by adopting the text message recorded later as the assistance record draft when the sentence semantic vectors between the text messages of the message data for each assisted person are similar to each other by a predetermined amount or more. Then, the editing unit 215 creates an assistance record draft in a predetermined format.

[0105] Then, the editing unit 215 accepts editing of the assistance record draft (step S16). Specifically, the editing unit 215 displays the assistance record draft created in step S15 and accepts editing work by the operator. The editing work basically involves correcting the content by text editing and adding supplementary explanations.

[0106] Then, when the editing unit 215 receives a synchronization instruction from the operator of the relay device 200, it transmits the assistance record draft via the communication unit 250 to the assistance record registration device 300 connected to the network 50 (step S17).

[0107] The above is the synchronization sequence. According to the synchronization sequence, the subject, object, content, time, and handover items of the assistance service recorded in the caregiver terminal 100 can be easily formatted to easily attract attention and transmitted to the relay device 200, so that the work record can be transmitted to the relay device 200 and the assistance record registration device 300 without interrupting the assistance work of the caregiver. The assistance record registration device 300 accumulates the assistance record and business record using the information including the transmitted assistance record draft, and can utilize the assistance record and business record for reporting to related parties such as the family and guarantor of the person being assisted, billing for service usage fees, etc.

[0108] The embodiment according to the present invention has been described above. According to the embodiment according to the present invention, it is possible to easily record the implementation of the assistance service while preventing important information from being overlooked. The present invention is not limited to the above-mentioned embodiment, and includes various modified examples. For example, in the above-mentioned embodiment, all message data associated with the implementation of the assistance service is transmitted to the assistance record registration device 300 via the relay device 200, but the present invention is not limited to this. Message data designated not to be transmitted may be excluded and transmitted to the relay device 200 and the assistance record registration device 300. In addition, message data that has not been transmitted from the caregiver terminal 100 to the relay device 200 and the assistance record registration device 300 may be displayed so that the fact can be easily confirmed. Such modified examples will be described with reference to Figs. 14 and 15. The modified example has a basically similar configuration to the example in the above-mentioned embodiment, and therefore differences will be described below.

[0109] 14 is a diagram showing an example of another embodiment of the assistance recording system. The assistance record system 1' includes a caregiver terminal 100 having a processing unit 110'. The processing unit 110' includes a synchronization exception receiving unit 118 and an unsynchronized display unit 119.

[0110] The synchronization exception receiving unit 118 receives, for each message data, a designation to exclude the message data from being transmitted to the relay device 200 .

[0111] The unsynchronized display unit 119 highlights the message data that has not been transmitted to the assistance record registration device 300 as an assistance record draft.

[0112] Furthermore, the synchronization processing unit 117 does not transmit to the relay device 200 message data for which the synchronization exception receiving unit 118 has accepted a designation.

[0113] 15 is a diagram showing an example of a synchronization sequence (exclusion reflection). In the synchronization sequence (exclusion reflection), a synchronization exclusion message is specified in advance (step S111) before step S11 of the synchronization sequence described above. For example, when character string display section 541 of a message included in fifth screen (message list screen) 540 is pressed and held, a specification that the message is to be excluded from synchronization is accepted.

[0114] Then, the synchronization processing unit 117 transmits the message data that has not been excluded from synchronization to the relay device 200 (step S13'). Specifically, the synchronization processing unit 117 reads out the sequence number 123c, the occurrence date and time 123d, the message text 123e, and the received text 123f for each assisted person ID 123a from the message data 123 that has not been specified as being excluded from synchronization in step S111, identifies the caregiver ID of the logged-in caregiver as the recorder in the recorder identification unit 112, and transmits the identified caregiver ID to the relay device 200.

[0115] The editing unit 215 of the relay device 200 identifies the message data constituting the assistance record draft that failed to be sent, and transmits it to the caregiver terminal 100 (step S18).

[0116] Then, the unsynchronized display unit 119 of the caregiver terminal 100 highlights the unsent (unsynchronized or failed to send) messages (step S19). Specifically, the unsynchronized display unit 119 highlights, among the message data displayed on the fifth screen (message list screen) 540, the message data whose designation has been accepted by the synchronization exception accepting unit 118 or the message data constituting the assistance record draft text whose transmission has failed, by displaying an icon or the like indicating that the message data is unsynchronized.

[0117] The above is the synchronization sequence (exclusion reflection). According to the synchronization sequence (exclusion reflection), unsynchronized messages can be easily checked at the caregiver terminal 100, and therefore it is not necessary to operate the relay device 200 or the assistance record registration device 300 for checking, and therefore it is possible to prevent missed registrations. Also, for example, in a situation where the caregiver is unsure whether to delete a message or use it for a report after creating a message, it is possible to hold the message for the time being rather than deleting it.

[0118] In this case, for example, when performing a shutdown process of the caregiver terminal 100, the unsynchronized display unit 119 may display a pop-up message or the like to indicate that there is an unsynchronized message, thereby further preventing omission of registration.

[0119] The above-mentioned embodiment examples have been described in detail to make the present invention easier to understand, and the present invention is not limited to those having all the configurations described here. In addition, it is possible to replace a part of the configuration of one example of an embodiment with the configuration of another example. It is also possible to add the configuration of another example to the configuration of one example of an embodiment. In addition, it is also possible to add, delete, or replace a part of the configuration of each example of an embodiment with another configuration. In addition, each of the above-mentioned configurations, functions, processing units, processing means, etc. may be realized in hardware by designing them as integrated circuits, for example, in part or in whole. In addition, the control lines and information lines in the figures are those that are considered necessary for explanation, and not all of them are necessarily shown. It may be considered that almost all of the configurations are connected to each other. [Explanation of symbols]

[0120] 1···Assistance recording system, 50···Network, 100···Assistant terminal, 110···Processing unit, 111···Assistance start processing unit, 112···Recorder identification unit, 113···Assisted person reception unit, 114···Speech reception unit, 115···Translation processing unit, 116···Message storage unit, 117···Synchronization processing unit, 120···Memory unit, 121···Assistant data, 122···Assisted person data, 123···Message data, 124···Language setting data, 130···Display unit, 131···Microphone, 13 2···Input unit, 140···Wireless communication unit, 200··Relay device, 210···Processing unit, 211···Terminal synchronization processing unit, 212···Message synchronization processing unit, 213···Handover item extraction unit, 214···Correction statement reflection unit, 215···Editing unit, 216···Semi-standard language translation unit, 220···Memory unit, 221···Assistant data, 222···Assisted person data, 223···Message data, 224···Important item candidate data, 240···Wireless communication unit, 250···Communication unit, 300···Assistance record registration device.

Claims

1. a message synchronization processing unit that receives a text message for each person receiving assistance service; A transfer item extraction unit that extracts a predetermined transfer item included in the text message; an editing section that creates a draft of the assistance record in a predetermined format that is set separately from other items and transmits the draft to a predetermined assistance record registration device; A relay device comprising:

2. The relay device according to claim 1 , a terminal synchronization processing unit that receives from the assistance record registration device a list of the person being assisted that is extracted by limiting the list to predetermined caregivers who assist the person being assisted; the message synchronization processing unit uses the list of the persons being assisted to receive the text message. A relay device comprising:

3. The relay device according to claim 1 , The editing unit accepts editing input of the assistance record draft text. A relay device comprising:

4. The relay device according to claim 1 , The transfer matter extraction unit performs token analysis on the text message to identify a sentence semantic vector, and if any token is similar to a sentence semantic vector of a predetermined important matter candidate, the text message is determined to be the predetermined transfer matter. A relay device comprising:

5. The relay device according to claim 1 , a quasi-standard language translation unit that, when the voice input is in a predetermined foreign language, performs voice recognition according to the foreign language to identify a character string in the foreign language and translates the character string into a predetermined language that is not the same as the foreign language; A relay device comprising:

6. The relay device according to claim 1 , a correction statement reflection unit that adopts the text message recorded later as the draft text of the assistance record when the text semantic vectors of the text messages for each of the care recipients are similar to each other by a predetermined value or more; A relay device comprising:

7. A method for recording assistance using a relay device, comprising: The relay device is a message synchronization processing step of receiving a text message for each person receiving assistance service; A transfer matter extraction step of extracting a predetermined transfer matter included in the text message; an editing step of creating a draft of the assistance record in a predetermined format that is set separately from other items and transmitting the draft of the assistance record to a predetermined assistance record registration device; A method for recording assistance, comprising:

8. The method includes: an assistant terminal that is worn by an assistant providing an assistance service via a wearing device; a relay device capable of communicating with the assistant terminal via wireless communication; and an assistance record registration device that is communicatively connected to the relay device; The caregiver terminal includes: an assistance recipient reception unit that receives a selection of an assistance recipient to receive assistance services; a speech receiving unit that receives information related to the assistance record of the selected person being assisted by voice input and converts the information into a string of characters; a message storage unit that stores the character string as a message in the assistance record of the person being assisted for a predetermined period of time; Equipped with The relay device is a message synchronization processing unit that receives the message for each of the assisted persons from the caregiver terminal; A transfer item extraction unit that extracts a predetermined transfer item included in the message; an editing section that creates a draft of the assistance record in a predetermined format that is set separately from other items and transmits the draft to a predetermined assistance record registration device; An assistance recording system comprising:

9. The assistance recording system according to claim 8, The caregiver terminal includes: and an unsynchronized display unit that highlights, among the messages, messages that have not been transmitted to the predetermined assistance record registration device as the assistance record draft. An assistance record system.

10. The assistance recording system according to claim 8, The caregiver terminal includes: a synchronization processing unit that manages a wireless communication connection with the relay device and transmits the message to the relay device via the wireless communication when the connection is established; a synchronization exception receiving unit that receives, for each of the messages, a specification to exclude the message from being transmitted to the relay device; a non-synchronized display unit that highlights messages that have not been transmitted to the predetermined assistance record registration device as the assistance record draft, the synchronization processing unit does not transmit the message for which the synchronization exception reception unit has received a designation to the relay device; An assistance record system.

Images