Information processing device, information processing method and program

Abstract

To provide a technique capable of effectively and efficiently coping with an incident when the incident occurs about a delivery case of a package between prescribed sites.SOLUTION: An incident information acquisition part 51 can execute control for acquiring incident information showing that a prescribed incident occurs about a delivery case relating to package delivery between a plurality of prescribed sites. A specific authority giving part 52 can execute control for giving specific authority to a specific person in charge about the delivery case on the basis of the incident information.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, for example, in online shopping, when a package sent by a sender (seller) is to be delivered to a recipient (purchaser), multiple carriers that can deliver to a portion of the target delivery section are combined and matched so that delivery is possible over the entire target delivery section. These carriers then deliver the package in sequence in a relay format, for example, via delivery lockers, thereby realizing delivery of the package over the entire target delivery section. This is an information processing system that realizes delivery of the package over the entire target delivery section. This system provides a network of remote-controlled lockers to facilitate delivery of goods. A user selects a locker to receive the goods, a carrier delivers it, and the locker safely stores the goods (see, for example, Patent Documents 1 and 2). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 6476232 Summary of the Invention [Problem to be solved by the invention]

[0004] However, no mechanism has been proposed to effectively and efficiently respond to incidents that occur in the delivery of goods between designated sites.

[0005] The present invention has been made in consideration of the above-mentioned circumstances, and aims to provide technology that enables effective and efficient response when an incident occurs in a package delivery task between specified sites. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: An incident information acquisition means for acquiring incident information indicating an occurrence of an incident at a plurality of predetermined sites; a specific authority granting means for granting specific authority for the delivery case to a specific person in charge based on the incident information; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. Effect of the Invention

[0008] According to the present invention, when an incident occurs in a package delivery task between specified sites, it becomes possible to respond effectively and efficiently. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 2] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 3] 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 2. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of a server in FIG. 3 that constitutes the information processing system in FIG. 2. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, referring to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see FIG. 2 described later) to which a server according to one embodiment of an information processing device of the present invention is applied will be described. FIG. 1 is a diagram showing an overview of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service enables effective and efficient response when an incident occurs in the delivery of goods between designated sites. This service is based on the premise that a user U deposits a package M in a designated locker R within the locker facility 3, after which a delivery person H retrieves the package M from the designated locker R and delivers it to the delivery destination (shipping destination) designated by the user U.

[0013] Based on these assumptions, in the distribution job (delivery job) shown in Figure 1, railroads are used to distribute package M to its destination. Package M is transported by railroad from station A (site A) to station B (site B). Package M transported by rail to station B (site B) is then delivered by deliverer H to its destination, hotel C (site C).

[0014] By the way, if an incident occurs between Station A (Site A) and Station B (Site B) due to some factor, this service will take the following measures.

[0015] That is, in step S1, the server 1 acquires incident information indicating that a specific incident (e.g., a train delay) has occurred in a delivery case concerning the delivery of luggage M between Station A (Site A) and Hotel C (Site C).

[0016] In step S2, the server 1 grants specific authority for the delivery case to specific staff members (staff members whose heads are painted black in FIG. 1) of the call center CL based on the acquired incident information. In step S3, a specific staff member of the call center CL who has been given specific authority responds according to the incident that has occurred. Specifically, the specific staff member checks the situation by calling the delivery person H, and responds to delays in the delivery of the package M.

[0017] By using this service, it will be possible to respond effectively and efficiently when an incident occurs in the delivery of goods between designated sites. Specifically, by using this service, when an incident occurs between Station A (Site A) and Station B (Site B) in a delivery job for package M between Station A (Site A) and Hotel C (Site C), the call center CL will be able to handle the delay.

[0018] In this service, the multiple predetermined sites include station A (site A), station B (site B), hotel C (site C), as well as activity bases and the like. In addition, the specified incidents include delays in delivery (missing the delivery deadline) as well as damage or loss of package M. In addition, specific personnel include specific staff members of the call center CL as well as customer support staff (including cases where AI replaces personnel), etc. In addition, specific privileges include the right to make calls to the delivery person H (delivery person), as well as the right to make calls / chat with the user U, chat with the delivery person H, and prioritize editing of the delivery schedule.

[0019] In this service, the server 1 can also execute the following operations, although this is not shown in FIG. That is, the server 1 can notify delivery risks in advance. Specifically, server 1 can acquire delivery case information relating to delivery, extract and transmit information on delivery cases that can be handled by a specified delivery person based on the delivery case information, acquire information on cases that the specified delivery person desires to handle from the specified delivery person, and notify the delivery person if it determines that there is a specified delivery risk based on the desired case information and the delivery case information. This allows user U to receive advance notice of delivery risks. Here, the predetermined delivery risk may be, for example, a case where delivery is difficult due to geographical or temporal reasons, or a case where there is a high risk of cancellation of business performance.

[0020] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can send a reminder by calculating backwards from the required arrival time. Specifically, the server 1 can obtain delivery case information related to the delivery case that the delivery person is responsible for, and can send advance reminder information to the delivery person H (delivery person) based on information related to the deadline for the delivery case. This allows the delivery person H to receive reminder information calculated backwards from the required arrival time.

[0021] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can transmit to the deliverer H information on a plurality of delivery cases that the deliverer H (delivery person) can handle at the same time. Specifically, when server 1 extracts and transmits information about delivery cases that a specific delivery person can handle, it can transmit the information about the delivery cases by explicitly indicating information about multiple delivery cases that the delivery person can handle simultaneously. This allows the deliverer H to receive information on multiple delivery cases that he can handle at the same time by clearly indicating the information on the delivery cases.

[0022] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can transmit to the deliverer H information regarding another delivery case that the deliverer H can subsequently handle after delivering a specific delivery case. Specifically, when server 1 extracts and transmits information about delivery cases that a specific delivery person can handle, it can transmit the information about the delivery cases by explicitly indicating information about other delivery cases that the delivery person can subsequently handle after delivering a specific delivery case. This allows the delivery person H to receive information on a delivery order by clearly indicating information on another delivery order that he or she can subsequently handle after delivering a specific delivery order.

[0023] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can realize package relay delivery. Specifically, when server 1 extracts and transmits information about delivery cases that a specific delivery person can handle, it can transmit the information about the delivery cases by explicitly indicating information about delivery cases that the delivery person can handle part of. As a result, the delivery person H can receive information on delivery cases that he / she can take charge of part of, with the information on the delivery cases being clearly indicated.

[0024] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can perform temperature log tracking (including OCR). Specifically, the server 1 can obtain information regarding temperature records of packages during the delivery process of a delivery order. This allows temperature log tracking from information regarding the temperature records of packages.

[0025] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can perform impact log tracking (including OCR). Specifically, the server 1 can obtain information regarding the impact record of the package during the delivery process of the delivery order. This allows impact log tracking to be performed from information regarding impact records of luggage.

[0026] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can track water damage. Specifically, the server 1 can obtain information regarding the water damage record of the package during the delivery process of the delivery order. This makes it possible to track water damage based on information regarding the water damage record of luggage.

[0027] In addition, in this service, the server 1 can also execute the following operations, although these are not shown in FIG. That is, the server 1 can check the state of the package (photographs, etc.). Specifically, the server 1 can acquire package status information relating to the status of the package at the delivery destination in the delivery case. This allows the luggage status to be confirmed from the luggage status information.

[0028] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-mentioned service, that is, an information processing system to which a server according to an embodiment of an information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0029] The information processing system shown in Figure 2 is configured to include a server 1, a locker management system 2, a locker device 3, delivery person terminals 4-1 to 4-n (n is an integer value of 1 or more), user terminals 5-1 to 5-m (m is an integer value of 1 or more), an external system 6, an administrator terminal 7, and person in charge terminals 8-1 to 8-P (P is an integer value of 1 or more) (K is any integer value between 1 and P).

[0030] The server 1, the locker management system 2, the locker device 3, the deliverer terminals 4-1 to 4-n, the user terminals 5-1 to 5-m, the external system 6, the administrator terminal 7, and the person in charge terminals 8-1 to 8-P are connected to each other via a network such as the Internet.

[0031] The server 1 is an information processing device managed by the provider of this service (FIG. 1). The server 1 executes various processes for realizing this service while appropriately communicating with the deliverer terminals 4-1 to 4-n, the user terminals 5-1 to 5-m, the external system 6, the manager terminal 7, and the person in charge terminals 8-1 to 8-P.

[0032] The locker management system 2 includes a management server (not shown) that manages one or more locker devices including the locker device 3. Each of the locker devices 3 includes a main body having a plurality of lockers R, a temperature adjustment unit that controls, for example, the temperature state of each of the lockers R, and a lock / unlock control unit that controls the locking / unlocking of the entrances of each of the lockers R. The lockers R are an example of a closed space for storing items (luggage M) and the like.

[0033] The deliverer terminals 4-1 to 4-n are information processing devices operated by each of the n deliverers H, and are configured with a smartphone, a tablet, a personal computer, or the like. In the following, when there is no need to distinguish between the deliverer terminals 4-1 to 4-n, they will be collectively referred to as the "delivery terminal 4."

[0034] The user terminals 5-1 to 5-m are information processing devices operated by m users U, respectively, and are configured with a smartphone, a tablet, a personal computer, or the like. In the following description, when there is no need to distinguish between the user terminals 5-1 to 5-m, they will be collectively referred to as the "user terminal 5."

[0035] The external system 6 is a system that is managed by a third party other than the provider of this service (FIG. 1) and the administrator of the locker facility 3, and is made up of one or more information processing devices such as a server.

[0036] The administrator terminal 7 is an information processing device managed by the provider of this service (FIG. 1) or the administrator of the locker facility 3, and is configured with a smartphone, tablet, personal computer, or the like.

[0037] The staff terminals 8-1 to 8-P are information processing devices operated by each of the P staff members, and are configured with a smartphone, a tablet, a personal computer, or the like. In the following description, when there is no need to distinguish between the person in charge terminals 8-1 to 8-P, they will be collectively referred to as the "person in charge terminal 8." In the case of FIG. 1, the staff member terminal 8-K corresponds to a specific staff member of the call center CL who is given specific authority.

[0038] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0039] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0040] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0041] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0042] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, and the like, and outputs various information as images and sounds. The storage unit 18 is configured with a dynamic random access memory (DRAM) or the like, and stores various data. The communication unit 19 communicates with other devices (e.g., the Communication is performed between the locker management system 2, delivery person terminal 4, user terminal 5, external system 6, administrator terminal 7, and person in charge terminal 8).

[0043] Removable media 30, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as necessary. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18 .

[0044] Although not shown, the locker management system 2 (management server), deliverer terminal 4, user terminal 5, external system 6, administrator terminal 7, and person in charge terminal 8 in Fig. 2 can also have a configuration basically similar to the hardware configuration shown in Fig. 3. Therefore, a description of the hardware configuration of the locker management system 2 (management server), deliverer terminal 4, user terminal 5, external system 6, administrator terminal 7, and person in charge terminal 8 will be omitted.

[0045] Various processes for providing the present service in FIG. 1 can be executed by cooperation of various hardware and software constituting the information processing system in FIG. 2 including the server 1 in FIG.

[0046] FIG. 4 is a functional block diagram showing an example of a functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0047] As shown in FIG. 4, the CPU 11 of the server 1 functions as follows: an incident information acquisition unit 51, a specific authority granting unit 52, a delivery case information acquisition unit 53, a available case information transmission unit 54, a desired case information acquisition unit 55, a delivery risk notification unit 56, a delivery case information acquisition unit 57, a reminder information transmission unit 58, a temperature record information acquisition unit 59, an impact record information acquisition unit 60, a water damage record information acquisition unit 61, and a luggage status information acquisition unit 62. In addition, one area of ​​the memory unit 18 of the server 1 contains an incident information DB71, a user authority information DB72, a delivery case information DB73, available case information DB74, desired case information DB75, delivery risk information DB76, delivery case information DB77, reminder information DB78, temperature record information DB79, impact record information DB80, water damage record information DB81, and luggage status information DB82.

[0048] The incident information acquisition unit 51 can execute control to acquire incident information (e.g., customer complaints, reports from delivery personnel (including natural persons and devices such as drones), notifications from a delivery status tracking system, delays in the planned transportation means, etc.) indicating the occurrence of a specified incident (e.g., exceeding a delivery deadline, damage or loss of luggage, etc.) in a delivery case related to the delivery of luggage between multiple specified sites (e.g., train stations, hotels, activity bases, etc.). The acquired incident information is stored in the incident information DB 71 by the incident information acquisition unit 51 .

[0049] The specific authority granting unit 52 can execute control to grant specific authorities (e.g., authority to call / chat with customers, call / chat with delivery personnel, prioritize editing of delivery schedules, etc.) to specific personnel (e.g., staff of the call center CL in FIG. 1, customer support staff (including AI substituting for personnel), etc.) for delivery cases based on incident information. The granted specific authority is stored in the user authority information DB 72 by the specific authority granting unit 52 .

[0050] In this way, by operating the incident information acquisition unit 51 and the specific authority granting unit 52, it becomes possible to respond effectively and efficiently when an incident occurs in a package delivery case between specified sites.

[0051] The delivery matter information acquisition unit 53 can execute control for acquiring delivery matter information relating to delivery. The acquired delivery matter information is stored in the delivery matter information DB 73 by the delivery matter information acquisition unit 53 . The available case information transmission unit 54 extracts information on delivery cases that a specific delivery person can handle from the available case information DB 74 based on the delivery case information, and transmits the information. The case-handling-desired-job-information acquisition unit 55 acquires case-handling-desired-job information from a predetermined delivery person. The acquired handling request job information is stored in the handling request job information DB 75 by the handling request job information acquisition unit 55. The delivery risk notification unit 56 notifies the user when it determines that there is a certain delivery risk (for example, when delivery is difficult due to geographical or time constraints, or when there is a high risk of cancellation of work performance) based on the desired case information and delivery case information. The predetermined delivery risk is stored in the delivery risk information DB 76 .

[0052] In this way, by operating the delivery case information acquisition unit 53, the available case information transmission unit 54, the desired case information acquisition unit 55, and the delivery risk notification unit 56, the server 1 can provide advance warning of delivery risks.

[0053] The delivery case information acquisition unit 57 can execute control to acquire delivery case information relating to the delivery cases that the delivery person is in charge of. The acquired delivery case information is stored in the delivery case information DB 77 by the delivery case information acquisition unit 57 . The reminder information sending unit 58 can execute control to send advance reminder information to the delivery person based on information regarding the deadline for the delivery case. The reminder information is stored in the reminder information DB 78.

[0054] In this way, the server 1 can transmit advance reminder information to the delivery person by operating the delivery case information acquisition unit 57 and the reminder information transmission unit 58. Specifically, the server 1 can transmit reminder information calculated backwards from the required arrival time.

[0055] Regarding the available case information transmission unit 54, the available case information transmission unit 54 can execute control to transmit information on delivery cases that clearly indicates information on multiple delivery cases that a delivery person can handle simultaneously. This allows the server 1 to transmit information on a delivery case, clearly indicating information on a plurality of delivery cases that a delivery person can handle simultaneously.

[0056] In addition, with regard to the available case information sending unit 54, the available case information sending unit 54 can execute control to send information on a delivery case, clearly indicating information on another delivery case that the delivery person can subsequently handle after delivering a specific delivery case. This allows the server 1 to transmit information about a delivery case, clearly indicating information about another delivery case that the delivery person can subsequently handle after delivering a specific delivery case.

[0057] In addition, with regard to the available case information sending unit 54, the available case information sending unit 54 can execute control to send information on delivery cases that explicitly indicate information on delivery cases that a delivery person can handle part of. This enables the server 1 to transmit information on a delivery case, clearly indicating information on the delivery case that a delivery person can take charge of part of the delivery case.

[0058] The temperature record information acquisition unit 59 can execute control to acquire information regarding the temperature record of a package during the delivery process of a delivery item. The acquired information on the temperature records of the packages is stored in the temperature record information DB 79 by the temperature record information acquisition unit 59.

[0059] In this way, by making the temperature record information acquisition unit 59 function, the server 1 can perform temperature log tracking (including OCR).

[0060] The impact record information acquisition unit 60 can execute control to acquire information related to the impact record of a package during the delivery process of a delivery item. The acquired information on the impact record of the luggage is stored in the impact record information DB 80 by the impact record information acquisition unit 60.

[0061] In this way, by making the impact record information acquisition unit 60 function, the server 1 can perform impact log tracking (including OCR).

[0062] The water damage record information acquisition unit 61 can execute control to acquire information regarding the water damage record of a package during the delivery process of a delivery item. The acquired information on the water damage record of the luggage is stored in the water damage record information DB 81 by the water damage record information acquisition unit 61 .

[0063] In this way, by making the water wetting record information acquisition unit 61 function, the server 1 can track water wetting.

[0064] The package status information acquisition unit 62 can execute control to acquire package status information relating to the status of a package at the delivery destination of the package in a delivery case. The acquired baggage status information is stored in the baggage status information DB 82 by the baggage status information acquisition unit 62 .

[0065] In this way, by making the luggage status information acquisition unit 62 function, the server 1 can check the luggage status (photos, etc.).

[0066] Although not shown in FIG. 4, when a specific locker is used as the closed space, the CPU 11 may be configured to cause a unit (hereinafter referred to as the "electronic key control unit") to function that executes control to lock and unlock the specific locker. The electronic key control unit provides an electronic key to the deliverer terminal 4 or the user terminal 5 when it recognizes that the item (package) has been stored in a predetermined locker (an example of a closed space) and locked. The electronic key control unit includes an electronic key generation unit, an electronic key management unit, and an electronic key provision unit. In this case, an electronic key DB for storing electronic keys is provided in one area of ​​the storage unit 18.

[0067] The electronic key generating unit generates an electronic key (for example, a URL key) for unlocking a specific locker that is in a locked state. The electronic key management unit associates the generated electronic key with other information and stores them in the electronic key DB. Specifically, the electronic key management unit associates the URL key generated by the electronic key generation unit with an ID that can identify a user (hereinafter referred to as a "user ID"), stores them in the electronic key DB, and manages them. That is, the electronic key DB stores information about electronic keys, such as URL keys, etc. Specifically, the electronic key DB stores information such as a locker facility ID, a locker number (box number), and a user ID for each URL key in association with each other. When certain conditions are met, the electronic key providing unit provides the electronic key via the network to the terminal of the recipient (the user terminal 5 if the recipient is a user, and the deliverer terminal 4 if the recipient is a deliverer).

[0068] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are considered to be included in the present invention.

[0069] For example, in the above-described embodiment, the "closed space" is a locker R provided in the locker device 3, but this is not limited to this, and it is sufficient if the "closed space" is in a facility that has multiple closed spaces in which goods can be deposited or retrieved. In addition, in the above embodiment, the person who deposits the goods into the "designated closed space" for the user who picks up the goods from the "designated closed space" is delivery person H, but this is not limited to this and it is sufficient that the person is a stranger from the user's perspective.

[0070] Furthermore, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0071] In addition, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system in Fig. 2 is provided with a function capable of executing the above-mentioned various processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 5.

[0072] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least some of the functional blocks and databases arranged on the server 1 side may be provided on the locker management system 2 side, the locker device 3 side, the delivery person terminal 4 side, the user terminal 5 side, the external system 6 side, the administrator terminal 7 side, and the person in charge terminal 8 side, or on other information processing devices not shown.

[0073] Furthermore, the above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

[0074] When the series of processes is executed by software, the program constituting the software is installed into a computer or the like from a network or a recording medium. The computer may be a computer implemented with dedicated hardware. Furthermore, the computer may be a computer capable of executing various functions by installing various programs thereon, such as a server, a general-purpose smartphone, or a personal computer.

[0075] A recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device body in order to provide the program to the user, but also of a recording medium that is provided to the user in a pre-installed state in the device body.

[0076] In this specification, the steps of describing a program to be recorded on a recording medium include not only processes that are performed chronologically according to the order, but also processes that are not necessarily performed chronologically but are executed in parallel or individually.

[0077] In summary, it is sufficient for an information processing device to which the present invention is applied to have the following configuration, and various embodiments can be adopted. That is, an information processing device to which the present invention is applied (for example, the server 1 in FIG. 1 to FIG. 4) an incident information acquisition means (e.g., incident information acquisition unit 51 in FIG. 4) for acquiring incident information (e.g., the incident information in FIG. 1) indicating that a specific incident (e.g., the incident in FIG. 1) has occurred in relation to a delivery case relating to the delivery of luggage (e.g., luggage M in FIG. 1) between multiple specific sites (e.g., Station A, Station B, and Hotel C in FIG. 1); A specific authority granting means (e.g., a specific authority granting unit 52 in FIG. 4) that grants specific authority (e.g., the specific authority in FIG. 1) to a specific person in charge (e.g., a staff member of the call center CL in FIG. 1) for the delivery case based on the incident information; Equipped with.

[0078] By configuring the information processing device in this way, it becomes possible to respond effectively and efficiently when an incident occurs in a package delivery matter between specified sites.

[0079] Also, a delivery matter information acquisition means (for example, the delivery matter information acquisition unit 53 in FIG. 4) for acquiring delivery matter information relating to the delivery; A delivery case information transmission means (e.g., the delivery case information transmission unit 54 in FIG. 4) extracts and transmits information on delivery cases that a specific delivery person (delivery person H in FIG. 1) can handle based on the delivery case information; A handling request information acquisition means (for example, handling request information acquisition unit 55 in FIG. 4) for acquiring handling request information from the predetermined delivery person; A delivery risk notification means (e.g., the delivery risk notification unit 56 in FIG. 4) for notifying a user of a delivery risk when it is determined that there is a delivery risk (e.g., when delivery is difficult due to geographical or time constraints, when there is a high risk of cancellation of the execution of the business, etc.) based on the handling request case information and the delivery case information; The sensor may further include: This makes it possible to provide advance warning of delivery risks.

[0080] Also, a delivery case information acquisition unit (e.g., delivery case information acquisition unit 57 in FIG. 4) for acquiring delivery case information related to the delivery case that the delivery person is in charge of; A reminder information sending means (e.g., the reminder information sending unit 58 in FIG. 4) that sends advance reminder information to the delivery person based on information regarding a deadline for the delivery item; The sensor may further include: This allows you to receive reminders calculated backwards from the required arrival time.

[0081] The available case information transmitting means can transmit information on delivery cases, clearly indicating information on a plurality of delivery cases that the delivery person can simultaneously handle. This allows a delivery person to be responsible for consolidating multiple packages and delivering them.

[0082] The available delivery case information transmitting means can transmit information on delivery cases, clearly indicating information on other delivery cases that the delivery person can subsequently handle after delivering the specific delivery case. This allows the delivery person to be in charge of the return journey.

[0083] The available case information transmission means can transmit information about delivery cases, specifying information about delivery cases that the delivery person can take charge of part of the delivery cases. This allows the delivery person to be in charge of package relay delivery operations.

[0084] Also, a temperature record information acquisition means (for example, the temperature record information acquisition unit 59 in FIG. 4) for acquiring information regarding the temperature record of the package during the delivery process of the delivery item The sensor may further include: This allows for temperature log tracking (including OCR).

[0085] Also, an impact record information acquisition means for acquiring information regarding an impact record of the package during the delivery process of the delivery item. The sensor may further include: This allows for impact log tracking (including OCR).

[0086] Also, a water damage record information acquisition means (for example, the water damage record information acquisition unit 61 in FIG. 4) for acquiring information on the water damage record of the package during the delivery process of the delivery item. The sensor may further include: This allows for tracking of water damage.

[0087] Also, a package status information acquisition means (for example, package status information acquisition unit 62 in FIG. 4) for acquiring package status information relating to the package status at the delivery destination of the package in the delivery case The sensor may further include: This allows you to check the status of your luggage (take photos, etc.). [Explanation of symbols]

[0088] 1...server, 2...locker management system, 3...locker device, 4, 4-1 to 4-n...delivery person terminal, 5, 5-1 to 5-m...user terminal, 6...external system, 7...administrator terminal, 8, 8-1 to 8-P...person in charge terminal, 11...CPU, 12...ROM, 13...RAM, 14...bus, 15...input / output interface, 16...input section, 17...output section, 18...storage section, 19...communication section, 20...drive, 30...removable media, 51...incident information acquisition section, 52...specific authority granting section, 53...delivery item information acquisition section, 54...available item information transmission section, 55...available item information transmission section desired case information acquisition unit, 56...delivery risk notification unit, 57...responsible delivery case information acquisition unit, 58...remind information transmission unit, 59...temperature record information acquisition unit, 60...impact record information acquisition unit, 61...water damage record information acquisition unit, 62...baggage status information acquisition unit, 71...incident information DB, 72...user authority information DB, 73...delivery case information DB, 74...available case information DB, 75...responsible case information DB, 76...delivery risk information DB, 77...responsible delivery case information DB, 78...remind information DB, 79...temperature record information DB, 80...impact record information DB, 81...water damage record information DB, 82...baggage status information DB

Claims

1. An incident information acquisition means for acquiring incident information indicating that a predetermined incident has occurred in a delivery case related to delivery of packages between a plurality of predetermined sites; a specific authority granting means for granting specific authority for the delivery case to a specific person in charge based on the incident information; An information processing device comprising:

2. A delivery matter information acquisition means for acquiring delivery matter information relating to the delivery; a dispatchable case information transmission means for extracting and transmitting information on delivery cases that a specific delivery person can handle based on the delivery case information; A handling request information acquisition means for acquiring handling request information from the predetermined delivery person; a delivery risk notification means for notifying a user of a delivery risk when the user determines that a delivery risk exists based on the delivery request information and the delivery request information; The information processing device according to claim 1 , further comprising:

3. A delivery case information acquisition means for acquiring delivery case information related to the delivery case that the delivery person is in charge of; a reminder information sending means for sending advance reminder information to the delivery person based on information regarding a deadline for the delivery item; The information processing device according to claim 2 , further comprising:

4. The available case information transmission means transmits information on delivery cases, clearly indicating information on a plurality of delivery cases that the delivery person can simultaneously handle. The information processing device according to claim 2 .

5. The available delivery case information transmission means transmits information on a delivery case, clearly indicating information on another delivery case that the delivery person can subsequently handle after delivering the specific delivery case. The information processing device according to claim 2 .

6. The available case information transmission means transmits information on delivery cases, specifying information on delivery cases that the delivery person is able to take charge of part of the delivery cases. The information processing device according to claim 2 .

7. Temperature record information acquisition means for acquiring information regarding the temperature record of the package during the delivery process of the delivery item The information processing device according to claim 1 , further comprising:

8. An impact record information acquisition means for acquiring information regarding an impact record of the package during the delivery process of the delivery item. The information processing device according to claim 1 , further comprising:

9. Water damage record information acquisition means for acquiring information regarding a water damage record of the package during the delivery process of the delivery item. The information processing device according to claim 1 , further comprising:

10. A package status information acquisition means for acquiring package status information relating to the status of the package at the delivery destination of the package in the delivery order. The information processing device according to claim 1 , further comprising:

11. An information processing method executed by an information processing device, an incident information acquisition step of acquiring incident information indicating that a predetermined incident has occurred in a delivery case related to delivery of packages between a plurality of predetermined sites; a specific authority granting step of granting specific authority for the delivery case to a specific person in charge based on the incident information; An information processing method comprising:

12. On the computer, an incident information acquisition step of acquiring incident information indicating that a predetermined incident has occurred in a delivery case related to delivery of packages between a plurality of predetermined sites; a specific authority granting step of granting specific authority for the delivery case to a specific person in charge based on the incident information; A program that executes control processing including:

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