System

Abstract

To efficiently adjust a schedule inside and outside a company by rapidly and accurately replying to an inquiry from a customer and a sales department.SOLUTION: A system includes means for automatically replying an inquiry from a customer or a business department, means for adjusting a schedule inside and outside a company, and means for providing appropriate information for an inquiry and an in-house inquiry, as a part of the system.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The technology of the present disclosure relates to a system. [Background technology]

[0002] Patent document 1 discloses a persona chatbot control method performed by at least one processor, the method including the steps of receiving a user utterance, adding the user utterance to a prompt including a description and related instruction sentence regarding the chatbot character, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2022-180282 A Summary of the Invention [Problem to be solved by the invention]

[0004] The problem to be solved by the present invention is to quickly and accurately respond to inquiries from customers and sales representatives and to efficiently coordinate schedules both within and outside the company. [Means for solving the problem]

[0005] The system includes as part of the system means for automatically responding to customer or sales inquiries, means for coordinating internal and external schedules, and means for providing appropriate information in response to inquiries and internal inquiries. [Brief description of the drawings]

[0006] [Figure 1] 1 is a conceptual diagram showing an example of the configuration of a data processing system according to a first embodiment. [Diagram 2] 1 is a conceptual diagram showing an example of main functions of a data processing device and a smart device according to a first embodiment. FIG. [Diagram 3] FIG. 11 is a conceptual diagram showing an example of the configuration of a data processing system according to a second embodiment. [Figure 4] FIG. 11 is a conceptual diagram showing an example of main functions of a data processing device and smart glasses according to a second embodiment. [Diagram 5] FIG. 13 is a conceptual diagram showing an example of the configuration of a data processing system according to a third embodiment. [Figure 6] FIG. 11 is a conceptual diagram showing an example of main functions of a data processing device and a headset-type terminal according to a third embodiment. [Figure 7] FIG. 13 is a conceptual diagram showing an example of the configuration of a data processing system according to a fourth embodiment. [Figure 8] FIG. 13 is a conceptual diagram showing an example of main functions of a data processing device and a robot according to a fourth embodiment. [Figure 9] 1 shows an emotion map onto which multiple emotions are mapped. [Figure 10] 1 shows an emotion map onto which multiple emotions are mapped. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0007] Hereinafter, an example of an embodiment of a system according to the technology of the present disclosure will be described with reference to the accompanying drawings.

[0008] First, the terms used in the following description will be explained.

[0009] In the following embodiments, a signed processor (hereinafter simply referred to as a "processor") may be one arithmetic device or a combination of multiple arithmetic devices. Furthermore, a processor may be one type of arithmetic device or a combination of multiple types of arithmetic devices. Examples of arithmetic devices include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), or a TPU (Tensor Processing Unit).

[0010] In the following embodiments, a signed RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a working memory by a processor.

[0011] In the following embodiments, the coded storage is one or more non-volatile storage devices that store various programs, various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), and magnetic tapes.

[0012] In the following embodiments, a communication I / F (Interface) with a code is an interface including a communication processor and an antenna. The communication I / F controls communication between multiple computers. An example of a communication standard applied to the communication I / F is a wireless communication standard including 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), Bluetooth (registered trademark), etc.

[0013] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." In other words, "A and / or B" means that it may be only A, only B, or a combination of A and B. In addition, in this specification, the same idea as "A and / or B" is also applied when three or more things are expressed by connecting them with "and / or."

[0014] [First embodiment] FIG. 1 shows an example of the configuration of a data processing system 10 according to the first embodiment.

[0015] 1, a data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0016] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a wide area network (WAN) and / or a local area network (LAN).

[0017] The smart device 14 includes a computer 36, a reception device 38, an output device 40, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The reception device 38, the output device 40, and the camera 42 are also connected to the bus 52.

[0018] The reception device 38 includes a touch panel 38A and a microphone 38B, and receives user input. The touch panel 38A detects contact with a pointer (e.g., a pen or a finger) to receive user input by the touch of the pointer. The microphone 38B detects the user's voice to receive user input by voice. The control unit 46A transmits data indicative of the user input received by the touch panel 38A and the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 (see FIG. 2) acquires the data indicative of the user input.

[0019] The output device 40 includes a display 40A and a speaker 40B, and presents data to a user by outputting the data in a form of expression that the user can perceive (e.g., voice and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs voice according to instructions from the processor 46. The camera 42 is a compact digital camera equipped with an optical system including a lens, an aperture, and a shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0020] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for transmitting and receiving various types of information between the processor 46 and the processor 28 via the network 54.

[0021] FIG. 2 shows an example of main functions of the data processing device 12 and the smart device 14.

[0022] As shown in Fig. 2, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32. The specific process program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific process program 56 from the storage 32, and executes the read specific process program 56 on the RAM 30. The specific process is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific process program 56 executed on the RAM 30.

[0023] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0024] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores a reception output program 60. The reception output program 60 is used together with the specific processing program 56 by the data processing system 10. The processor 46 reads out the reception output program 60 from the storage 50, and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0025] Note that a device other than the data processing device 12 may have the data generation model 58. For example, a server device (e.g., a ChatGPT server) may have the data generation model 58. In this case, the data processing device 12 obtains a processing result (such as a prediction result) using the data generation model 58 by communicating with the server device having the data generation model 58. In addition, the data processing device 12 may be a server device, or may be a terminal device (e.g., a mobile phone, a robot, or a home appliance) owned by a user. Next, the identification process by the identification processing unit 290 of the data processing device 12 will be described.

[0026] (Example 1) An embodiment of the present invention is a system equipped with a natural language processing means for analyzing the content of an inquiry and generating an appropriate response in order to automatically respond to an inquiry from a customer or salesperson. Specifically, the system includes a computer program that receives the content of the inquiry as text data, processes the inquiry such as keyword extraction and context understanding, and executes an algorithm for generating an appropriate response. For example, when a customer inquires, "Please tell me the inventory status of a product," the system refers to an inventory management database and automatically generates information such as the number of products in stock and the expected arrival date as a response. (Example 2) An embodiment of the present invention is a system equipped with a schedule management means for checking the schedules of participants and proposing the optimal schedule to adjust schedules inside and outside the company. Specifically, the system includes a computer program that stores the schedule information of participants in a database, compares and analyzes the schedules of participants based on the requirements for schedule adjustment, and executes an algorithm to calculate the optimal schedule. For example, when an internal meeting is to be held, the system considers the schedules and priorities of participants, the reservation status of conference rooms, etc., and proposes the optimal schedule. (Example 3) An embodiment of the present invention is a system that utilizes accumulated databases and knowledge bases to provide appropriate information in response to inquiries and internal inquiries. Specifically, it includes a computer program that executes an algorithm that analyzes the inquiry content and keywords and searches and extracts related information from the database or knowledge base. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system searches for related information from a product database or manual, and provides detailed information such as the product's features, specifications, and price.

[0027] The process flow of each embodiment will be described below.

[0028] (Example 1) Step 1: Receiving your inquiry The system receives inquiries from customers or sales representatives as text data. Step 2: Analyzing the inquiry The system analyzes the content of the inquiry it receives and performs processes such as keyword extraction and context understanding. Step 3: Generate an answer The system then runs an algorithm to generate an appropriate response based on the analysis results. For example, in the case of an inquiry about stock status, the system will refer to the inventory management database and generate a response with information such as the number of items in stock and the expected arrival date. (Example 2) Step 1: Gather participant schedule information The system stores the schedule information of participants in a database. Participants register their plans in advance. Step 2: Enter your scheduling requirements The system takes as input the scheduling requirements, e.g., meeting date and time and participant priorities. Step 3: Calculate the best date The system compares and analyzes the schedule information of the participants and the schedule adjustment requirements, executes an algorithm to calculate the optimal schedule, and proposes the calculated optimal schedule. (Example 3) Step 1: Analyzing the inquiry The system analyzes the inquiry content and keywords and extracts the information needed to search for related information. Step 2: Searching a database or knowledge base Based on the extracted information, the system searches for related information from accumulated databases and knowledge bases. Step 3: Provide information The system will provide relevant information obtained from the search results as an answer. For example, if a user inquires about detailed information about a product, the system will search for related information from product databases and manuals, and provide detailed information such as the product's features, specifications, and price.

[0029] Furthermore, an emotion engine that estimates the emotion of the user may be combined. That is, the identification processing unit 290 may estimate the emotion of the user using the emotion identification model 59, and perform identification processing using the emotion of the user.

[0030] (Example 1) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a natural language processing means for analyzing the content of an inquiry and generating an appropriate answer as a means for automatically answering an inquiry from a customer or salesperson. The system further includes a processing means for recognizing the emotion of the customer using the emotion engine and adjusting the answer or response options. For example, when a customer makes an inquiry such as "Please tell me the stock status of the product," the system not only provides stock information as an answer, but also recognizes the customer's emotion and appropriately adjusts the tone and expression of the answer. (Example 2) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a schedule management means for collecting schedule information of participants and calculating an optimal schedule as a means for adjusting the schedule of participants. The system further includes a processing means for recognizing the emotions of participants using the emotion engine and adjusting the response during the schedule adjustment process. For example, when adjusting the schedule of an internal meeting, the system not only checks the schedule of participants and proposes an optimal schedule, but also recognizes the emotions of participants and adjusts the response according to their understanding and cooperation with the schedule change. (Example 3) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes an information providing means for analyzing the content of an inquiry and searching for related information as a means for providing appropriate information in response to an inquiry or an internal inquiry. The system further includes a processing means for recognizing a customer's emotion using the emotion engine and adjusting the response in the process of providing information. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system not only searches for related information and provides detailed information such as the product's features, specifications, and price, but also recognizes the customer's emotion and appropriately adjusts the style and tone of the information provided.

[0031] The process flow of each embodiment will be described below.

[0032] (Example 1) Step 1: Receiving inquiry content and recognizing emotions The system receives inquiries from customers or sales representatives and simultaneously recognizes the customer's emotions using an emotion engine. Step 2: Analyzing the inquiry and generating an answer The system analyzes the received query and implements natural language processing measures to generate an appropriate response, adjusting the tone and expression of the response while taking into account the emotional information obtained from the emotion engine. Step 3: Providing responses and coordinating responses The system provides the generated answer to the customer. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotion information obtained from the emotion engine. For example, if the customer is dissatisfied or anxious, the system will provide appropriate follow-up or supplementary information. (Example 2) Step 1: Collecting participants' schedule information and recognizing their emotions The system collects schedule information of participants and at the same time recognizes the emotions of participants using an emotion engine. Step 2: Enter your schedule requirements and calculate the best date The system takes the schedule adjustment requirements as input, combines them with the participants' schedule information to calculate the optimal schedule, and adjusts the schedule options while taking into account the emotion information obtained from the emotion engine. Step 3: Propose a date and coordinate your response The system proposes the calculated optimal schedule to the participants. At the same time, it performs processing to respond appropriately to the participants' emotions based on the emotional information obtained from the emotion engine. For example, if a participant is busy or stressed, the system will flexibly adjust the schedule and take into consideration the situation. (Example 3) Step 1: Inquiry content analysis and emotion recognition The system analyzes the inquiry content and keywords, and at the same time uses an emotion engine to recognize the customer's emotions. Step 2: Search and contribute to databases and knowledge bases Based on the analysis results, the system searches for relevant information from the accumulated database and knowledge base, and provides appropriate information while taking into account the emotional information obtained from the emotion engine. Step 3: Provide information and coordinate the response The system provides the customer with relevant information obtained from the search results. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotional information obtained from the emotion engine. For example, if the customer is dissatisfied or interested, the system provides additional information or introduces related products.

[0033] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires a voice indicating a user input for the result of the specific processing. The control unit 46A transmits the voice data indicating the user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the voice data.

[0034] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ) and other generation AIs. The data generation model 58 is obtained by making a neural network perform deep learning. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating a voice, text data indicating a text, and image data indicating an image is input. The data generation model 58 performs inference on the input inference data according to the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization. The identification processing unit 290 performs the above-mentioned identification processing while using the data generation model 58.

[0035] In the above embodiment, an example was given in which the specific process was performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific process may be performed by the smart device 14.

[0036] [Second embodiment]

[0037] FIG. 3 shows an example of the configuration of a data processing system 210 according to the second embodiment.

[0038] 3, the data processing system 210 includes the data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0039] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a wide area network (WAN) and / or a local area network (LAN).

[0040] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, and the camera 42 are also connected to the bus 52.

[0041] The microphone 238 receives instructions and the like from the user by receiving voice uttered by the user. The microphone 238 captures the voice uttered by the user, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs the voice according to instructions from the processor 46.

[0042] Camera 42 is a small digital camera equipped with an optical system including a lens, an aperture, and a shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the user's surroundings (e.g., an imaging range defined by an angle of view equivalent to the width of the field of vision of an average healthy person).

[0043] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for transmitting and receiving various types of information between the processor 46 and the processor 28 via the network 54. The transmission and reception of various types of information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is performed in a secure state.

[0044] Fig. 4 shows an example of main functions of the data processing device 12 and the smart glasses 214. As shown in Fig. 4, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[0045] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32, and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0046] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0047] In the smart glasses 214, the reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50, and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0048] Note that a device other than the data processing device 12 may have the data generation model 58. For example, a server device (e.g., a ChatGPT server) may have the data generation model 58. In this case, the data processing device 12 obtains a processing result (such as a prediction result) using the data generation model 58 by communicating with the server device having the data generation model 58. In addition, the data processing device 12 may be a server device, or may be a terminal device (e.g., a mobile phone, a robot, or a home appliance) owned by a user. Next, the identification process by the identification processing unit 290 of the data processing device 12 will be described.

[0049] (Example 1) An embodiment of the present invention is a system equipped with a natural language processing means for analyzing the content of an inquiry and generating an appropriate response in order to automatically respond to an inquiry from a customer or salesperson. Specifically, the system includes a computer program that receives the content of the inquiry as text data, processes the inquiry such as keyword extraction and context understanding, and executes an algorithm for generating an appropriate response. For example, when a customer inquires, "Please tell me the inventory status of a product," the system refers to an inventory management database and automatically generates information such as the number of products in stock and the expected arrival date as a response. (Example 2) An embodiment of the present invention is a system equipped with a schedule management means for checking the schedules of participants and proposing the optimal schedule to adjust schedules inside and outside the company. Specifically, the system includes a computer program that stores the schedule information of participants in a database, compares and analyzes the schedules of participants based on the requirements for schedule adjustment, and executes an algorithm to calculate the optimal schedule. For example, when an internal meeting is to be held, the system considers the schedules and priorities of participants, the reservation status of conference rooms, etc., and proposes the optimal schedule. (Example 3) An embodiment of the present invention is a system that utilizes accumulated databases and knowledge bases to provide appropriate information in response to inquiries and internal inquiries. Specifically, it includes a computer program that executes an algorithm that analyzes the inquiry content and keywords and searches and extracts related information from the database or knowledge base. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system searches for related information from a product database or manual, and provides detailed information such as the product's features, specifications, and price.

[0050] The process flow of each embodiment will be described below.

[0051] (Example 1) Step 1: Receiving your inquiry The system receives inquiries from customers or sales representatives as text data. Step 2: Analyzing the inquiry The system analyzes the content of the inquiry it receives and performs processes such as keyword extraction and context understanding. Step 3: Generate an answer The system then runs an algorithm to generate an appropriate response based on the analysis results. For example, in the case of an inquiry about stock status, the system will refer to the inventory management database and generate a response with information such as the number of items in stock and the expected arrival date. (Example 2) Step 1: Gather participant schedule information The system stores the schedule information of participants in a database. Participants register their plans in advance. Step 2: Enter your scheduling requirements The system takes as input the scheduling requirements, e.g., meeting date and time and participant priorities. Step 3: Calculate the best date The system compares and analyzes the schedule information of the participants and the schedule adjustment requirements, executes an algorithm to calculate the optimal schedule, and proposes the calculated optimal schedule. (Example 3) Step 1: Analyzing the inquiry The system analyzes the inquiry content and keywords and extracts the information needed to search for related information. Step 2: Searching a database or knowledge base Based on the extracted information, the system searches for related information from accumulated databases and knowledge bases. Step 3: Provide information The system will provide relevant information obtained from the search results as an answer. For example, if a user inquires about detailed information about a product, the system will search for related information from product databases and manuals, and provide detailed information such as the product's features, specifications, and price.

[0052] In addition, an emotion engine that estimates the emotion of the user may be further combined. That is, the identification processing unit 290 may estimate the emotion of the user using the emotion identification model 59, and perform identification processing using the emotion of the user.

[0053] (Example 1) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a natural language processing means for analyzing the content of an inquiry and generating an appropriate answer as a means for automatically answering an inquiry from a customer or salesperson. The system further includes a processing means for recognizing the emotion of the customer using the emotion engine and adjusting the answer or response options. For example, when a customer makes an inquiry such as "Please tell me the stock status of the product," the system not only provides stock information as an answer, but also recognizes the customer's emotion and appropriately adjusts the tone and expression of the answer. (Example 2) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a schedule management means for collecting schedule information of participants and calculating an optimal schedule as a means for adjusting the schedule of participants. The system further includes a processing means for recognizing the emotions of participants using the emotion engine and adjusting the response during the schedule adjustment process. For example, when adjusting the schedule of an internal meeting, the system not only checks the schedule of participants and proposes an optimal schedule, but also recognizes the emotions of participants and adjusts the response according to their understanding and cooperation with the schedule change. (Example 3) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes an information providing means for analyzing the content of an inquiry and searching for related information as a means for providing appropriate information in response to an inquiry or an internal inquiry. The system further includes a processing means for recognizing a customer's emotion using the emotion engine and adjusting the response in the process of providing information. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system not only searches for related information and provides detailed information such as the product's features, specifications, and price, but also recognizes the customer's emotion and appropriately adjusts the style and tone of the information provided.

[0054] The process flow of each embodiment will be described below.

[0055] (Example 1) Step 1: Receiving inquiry content and recognizing emotions The system receives inquiries from customers or sales representatives and simultaneously recognizes the customer's emotions using an emotion engine. Step 2: Analyzing the inquiry and generating an answer The system analyzes the received query and implements natural language processing measures to generate an appropriate response, adjusting the tone and expression of the response while taking into account the emotional information obtained from the emotion engine. Step 3: Providing responses and coordinating responses The system provides the generated answer to the customer. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotion information obtained from the emotion engine. For example, if the customer is dissatisfied or anxious, the system will provide appropriate follow-up or supplementary information. (Example 2) Step 1: Collecting participants' schedule information and recognizing their emotions The system collects schedule information of participants and at the same time recognizes the emotions of participants using an emotion engine. Step 2: Enter your schedule requirements and calculate the best date The system takes the schedule adjustment requirements as input, combines them with the participants' schedule information to calculate the optimal schedule, and adjusts the schedule options while taking into account the emotion information obtained from the emotion engine. Step 3: Propose a date and coordinate your response The system proposes the calculated optimal schedule to the participants. At the same time, it performs processing to respond appropriately to the participants' emotions based on the emotional information obtained from the emotion engine. For example, if a participant is busy or stressed, the system will flexibly adjust the schedule and take into consideration the situation. (Example 3) Step 1: Inquiry content analysis and emotion recognition The system analyzes the inquiry content and keywords, and at the same time uses an emotion engine to recognize the customer's emotions. Step 2: Search and contribute to databases and knowledge bases Based on the analysis results, the system searches for relevant information from the accumulated database and knowledge base, and provides appropriate information while taking into account the emotional information obtained from the emotion engine. Step 3: Provide information and coordinate the response The system provides the customer with relevant information obtained from the search results. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotional information obtained from the emotion engine. For example, if the customer is dissatisfied or interested, the system provides additional information or introduces related products.

[0056] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires a voice indicating a user input for the result of the specific processing. The control unit 46A transmits the voice data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the voice data.

[0057] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ) and other generation AIs. The data generation model 58 is obtained by making a neural network perform deep learning. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating a voice, text data indicating a text, and image data indicating an image is input. The data generation model 58 performs inference on the input inference data according to the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization. The identification processing unit 290 performs the above-mentioned identification processing while using the data generation model 58.

[0058] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the smart glasses 214.

[0059] [Third embodiment]

[0060] FIG. 5 shows an example of the configuration of a data processing system 310 according to the third embodiment.

[0061] 5, the data processing system 310 includes the data processing device 12 and a headset type terminal 314. An example of the data processing device 12 is a server.

[0062] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a wide area network (WAN) and / or a local area network (LAN).

[0063] The headset type terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication I / F 44, and a display 343. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, the camera 42, and the display 343 are also connected to the bus 52.

[0064] The microphone 238 receives instructions and the like from the user by receiving voice uttered by the user. The microphone 238 captures the voice uttered by the user, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs the voice according to instructions from the processor 46.

[0065] Camera 42 is a small digital camera equipped with an optical system including a lens, an aperture, and a shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the user's surroundings (e.g., an imaging range defined by an angle of view equivalent to the width of the field of vision of an average healthy person).

[0066] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for transmitting and receiving various types of information between the processor 46 and the processor 28 via the network 54. The transmission and reception of various types of information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is performed in a secure state.

[0067] Fig. 6 shows an example of main functions of the data processing device 12 and the headset type terminal 314. As shown in Fig. 6, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[0068] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32, and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0069] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0070] In the headset type terminal 314, the reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50, and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0071] Note that a device other than the data processing device 12 may have the data generation model 58. For example, a server device (e.g., a ChatGPT server) may have the data generation model 58. In this case, the data processing device 12 obtains a processing result (such as a prediction result) using the data generation model 58 by communicating with the server device having the data generation model 58. In addition, the data processing device 12 may be a server device, or may be a terminal device (e.g., a mobile phone, a robot, or a home appliance) owned by a user. Next, the identification process by the identification processing unit 290 of the data processing device 12 will be described.

[0072] (Example 1) An embodiment of the present invention is a system equipped with a natural language processing means for analyzing the content of an inquiry and generating an appropriate response in order to automatically respond to an inquiry from a customer or salesperson. Specifically, the system includes a computer program that receives the content of the inquiry as text data, processes the inquiry such as keyword extraction and context understanding, and executes an algorithm for generating an appropriate response. For example, when a customer inquires, "Please tell me the inventory status of a product," the system refers to an inventory management database and automatically generates information such as the number of products in stock and the expected arrival date as a response. (Example 2) An embodiment of the present invention is a system equipped with a schedule management means for checking the schedules of participants and proposing the optimal schedule to adjust schedules inside and outside the company. Specifically, the system includes a computer program that stores the schedule information of participants in a database, compares and analyzes the schedules of participants based on the requirements for schedule adjustment, and executes an algorithm to calculate the optimal schedule. For example, when an internal meeting is to be held, the system considers the schedules and priorities of participants, the reservation status of conference rooms, etc., and proposes the optimal schedule. (Example 3) An embodiment of the present invention is a system that utilizes accumulated databases and knowledge bases to provide appropriate information in response to inquiries and internal inquiries. Specifically, it includes a computer program that executes an algorithm that analyzes the inquiry content and keywords and searches and extracts related information from the database or knowledge base. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system searches for related information from a product database or manual, and provides detailed information such as the product's features, specifications, and price.

[0073] The process flow of each embodiment will be described below.

[0074] (Example 1) Step 1: Receiving your inquiry The system receives inquiries from customers or sales representatives as text data. Step 2: Analyzing the inquiry The system analyzes the content of the inquiry it receives and performs processes such as keyword extraction and context understanding. Step 3: Generate an answer The system then runs an algorithm to generate an appropriate response based on the analysis results. For example, in the case of an inquiry about stock status, the system will refer to the inventory management database and generate a response with information such as the number of items in stock and the expected arrival date. (Example 2) Step 1: Gather participant schedule information The system stores the schedule information of participants in a database. Participants register their plans in advance. Step 2: Enter your scheduling requirements The system takes as input the scheduling requirements, e.g., meeting date and time and participant priorities. Step 3: Calculate the best date The system compares and analyzes the schedule information of the participants and the schedule adjustment requirements, executes an algorithm to calculate the optimal schedule, and proposes the calculated optimal schedule. (Example 3) Step 1: Analyzing the inquiry The system analyzes the inquiry content and keywords and extracts the information needed to search for related information. Step 2: Searching a database or knowledge base Based on the extracted information, the system searches for related information from accumulated databases and knowledge bases. Step 3: Provide information The system will provide relevant information obtained from the search results as an answer. For example, if a user inquires about detailed information about a product, the system will search for related information from product databases and manuals, and provide detailed information such as the product's features, specifications, and price.

[0075] In addition, an emotion engine that estimates the emotion of the user may be further combined. That is, the identification processing unit 290 may estimate the emotion of the user using the emotion identification model 59, and perform identification processing using the emotion of the user.

[0076] (Example 1) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a natural language processing means for analyzing the content of an inquiry and generating an appropriate answer as a means for automatically answering an inquiry from a customer or salesperson. The system further includes a processing means for recognizing the emotion of the customer using the emotion engine and adjusting the answer or response options. For example, when a customer makes an inquiry such as "Please tell me the stock status of the product," the system not only provides stock information as an answer, but also recognizes the customer's emotion and appropriately adjusts the tone and expression of the answer. (Example 2) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a schedule management means for collecting schedule information of participants and calculating an optimal schedule as a means for adjusting the schedule of participants. The system further includes a processing means for recognizing the emotions of participants using the emotion engine and adjusting the response during the schedule adjustment process. For example, when adjusting the schedule of an internal meeting, the system not only checks the schedule of participants and proposes an optimal schedule, but also recognizes the emotions of participants and adjusts the response according to their understanding and cooperation with the schedule change. (Example 3) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes an information providing means for analyzing the content of an inquiry and searching for related information as a means for providing appropriate information in response to an inquiry or an internal inquiry. The system further includes a processing means for recognizing a customer's emotion using the emotion engine and adjusting the response in the process of providing information. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system not only searches for related information and provides detailed information such as the product's features, specifications, and price, but also recognizes the customer's emotion and appropriately adjusts the style and tone of the information provided.

[0077] The process flow of each embodiment will be described below.

[0078] (Example 1) Step 1: Receiving inquiry content and recognizing emotions The system receives inquiries from customers or sales representatives and simultaneously recognizes the customer's emotions using an emotion engine. Step 2: Analyzing the inquiry and generating an answer The system analyzes the received query and implements natural language processing measures to generate an appropriate response, adjusting the tone and expression of the response while taking into account the emotional information obtained from the emotion engine. Step 3: Providing responses and coordinating responses The system provides the generated answer to the customer. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotion information obtained from the emotion engine. For example, if the customer is dissatisfied or anxious, the system will provide appropriate follow-up or supplementary information. (Example 2) Step 1: Collecting participants' schedule information and recognizing their emotions The system collects schedule information of participants and at the same time recognizes the emotions of participants using an emotion engine. Step 2: Enter your schedule requirements and calculate the best date The system takes the schedule adjustment requirements as input, combines them with the participants' schedule information to calculate the optimal schedule, and adjusts the schedule options while taking into account the emotion information obtained from the emotion engine. Step 3: Propose a date and coordinate your response The system proposes the calculated optimal schedule to the participants. At the same time, it performs processing to respond appropriately to the participants' emotions based on the emotional information obtained from the emotion engine. For example, if a participant is busy or stressed, the system will flexibly adjust the schedule and take into consideration the situation. (Example 3) Step 1: Inquiry content analysis and emotion recognition The system analyzes the inquiry content and keywords, and at the same time uses an emotion engine to recognize the customer's emotions. Step 2: Search and contribute to databases and knowledge bases Based on the analysis results, the system searches for relevant information from the accumulated database and knowledge base, and provides appropriate information while taking into account the emotional information obtained from the emotion engine. Step 3: Provide information and coordinate the response The system provides the customer with relevant information obtained from the search results. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotional information obtained from the emotion engine. For example, if the customer is dissatisfied or interested, the system provides additional information or introduces related products.

[0079] The specific processing unit 290 transmits the result of the specific processing to the headset type terminal 314. In the headset type terminal 314, the control unit 46A causes the speaker 240 and the display 343 to output the result of the specific processing. The microphone 238 acquires voice indicating a user input for the result of the specific processing. The control unit 46A transmits voice data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the voice data.

[0080] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ) and other generation AIs. The data generation model 58 is obtained by making a neural network perform deep learning. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating a voice, text data indicating a text, and image data indicating an image is input. The data generation model 58 performs inference on the input inference data according to the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization. The identification processing unit 290 performs the above-mentioned identification processing while using the data generation model 58.

[0081] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the headset type terminal 314. [Fourth embodiment]

[0082] FIG. 7 shows an example of the configuration of a data processing system 410 according to the fourth embodiment.

[0083] 7, a data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[0084] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a wide area network (WAN) and / or a local area network (LAN).

[0085] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication I / F 44, and a control target 443. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. In addition, the microphone 238, the speaker 240, the camera 42, and the control target 443 are also connected to the bus 52.

[0086] The microphone 238 receives instructions and the like from the user by receiving voice uttered by the user. The microphone 238 captures the voice uttered by the user, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs the voice according to instructions from the processor 46.

[0087] Camera 42 is a small digital camera equipped with an optical system including a lens, an aperture, and a shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the user's surroundings (e.g., an imaging range defined by an angle of view equivalent to the width of the field of vision of an average healthy person).

[0088] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for transmitting and receiving various types of information between the processor 46 and the processor 28 via the network 54. The transmission and reception of various types of information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is performed in a secure state.

[0089] The control target 443 includes a display device, LEDs in the eyes, and motors for driving the arms, hands, legs, etc. The posture and behavior of the robot 414 are controlled by controlling the motors of the arms, hands, legs, etc. Some of the emotions of the robot 414 can be expressed by controlling these motors. In addition, the facial expressions of the robot 414 can also be expressed by controlling the light emission state of the LEDs in the eyes of the robot 414.

[0090] Fig. 8 shows an example of main functions of the data processing device 12 and the robot 414. As shown in Fig. 8, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[0091] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32, and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0092] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0093] In the robot 414, the reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50, and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0094] Note that a device other than the data processing device 12 may have the data generation model 58. For example, a server device (e.g., a ChatGPT server) may have the data generation model 58. In this case, the data processing device 12 obtains a processing result (such as a prediction result) using the data generation model 58 by communicating with the server device having the data generation model 58. In addition, the data processing device 12 may be a server device, or may be a terminal device (e.g., a mobile phone, a robot, or a home appliance) owned by a user. Next, the identification process by the identification processing unit 290 of the data processing device 12 will be described.

[0095] (Example 1) An embodiment of the present invention is a system equipped with a natural language processing means for analyzing the content of an inquiry and generating an appropriate response in order to automatically respond to an inquiry from a customer or salesperson. Specifically, the system includes a computer program that receives the content of the inquiry as text data, processes the inquiry such as keyword extraction and context understanding, and executes an algorithm for generating an appropriate response. For example, when a customer inquires, "Please tell me the inventory status of a product," the system refers to an inventory management database and automatically generates information such as the number of products in stock and the expected arrival date as a response. (Example 2) An embodiment of the present invention is a system equipped with a schedule management means for checking the schedules of participants and proposing the optimal schedule to adjust schedules inside and outside the company. Specifically, the system includes a computer program that stores the schedule information of participants in a database, compares and analyzes the schedules of participants based on the requirements for schedule adjustment, and executes an algorithm to calculate the optimal schedule. For example, when an internal meeting is to be held, the system considers the schedules and priorities of participants, the reservation status of conference rooms, etc., and proposes the optimal schedule. (Example 3) An embodiment of the present invention is a system that utilizes accumulated databases and knowledge bases to provide appropriate information in response to inquiries and internal inquiries. Specifically, it includes a computer program that executes an algorithm that analyzes the inquiry content and keywords and searches and extracts related information from the database or knowledge base. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system searches for related information from a product database or manual, and provides detailed information such as the product's features, specifications, and price.

[0096] The process flow of each embodiment will be described below.

[0097] (Example 1) Step 1: Receiving your inquiry The system receives inquiries from customers or sales representatives as text data. Step 2: Analyzing the inquiry The system analyzes the content of the inquiry it receives and performs processes such as keyword extraction and context understanding. Step 3: Generate an answer The system then runs an algorithm to generate an appropriate response based on the analysis results. For example, in the case of an inquiry about stock status, the system will refer to the inventory management database and generate a response with information such as the number of items in stock and the expected arrival date. (Example 2) Step 1: Gather participant schedule information The system stores the schedule information of participants in a database. Participants register their plans in advance. Step 2: Enter your scheduling requirements The system takes as input the scheduling requirements, e.g., meeting date and time and participant priorities. Step 3: Calculate the best date The system compares and analyzes the schedule information of the participants and the schedule adjustment requirements, executes an algorithm to calculate the optimal schedule, and proposes the calculated optimal schedule. (Example 3) Step 1: Analyzing the inquiry The system analyzes the inquiry content and keywords and extracts the information needed to search for related information. Step 2: Searching a database or knowledge base Based on the extracted information, the system searches for related information from accumulated databases and knowledge bases. Step 3: Provide information The system will provide relevant information obtained from the search results as an answer. For example, if a user inquires about detailed information about a product, the system will search for related information from product databases and manuals, and provide detailed information such as the product's features, specifications, and price.

[0098] In addition, an emotion engine that estimates the emotion of the user may be further combined. That is, the identification processing unit 290 may estimate the emotion of the user using the emotion identification model 59, and perform identification processing using the emotion of the user.

[0099] (Example 1) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a natural language processing means for analyzing the content of an inquiry and generating an appropriate answer as a means for automatically answering an inquiry from a customer or salesperson. The system further includes a processing means for recognizing the emotion of the customer using the emotion engine and adjusting the answer or response options. For example, when a customer makes an inquiry such as "Please tell me the stock status of the product," the system not only provides stock information as an answer, but also recognizes the customer's emotion and appropriately adjusts the tone and expression of the answer. (Example 2) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes a schedule management means for collecting schedule information of participants and calculating an optimal schedule as a means for adjusting the schedule of participants. The system further includes a processing means for recognizing the emotions of participants using the emotion engine and adjusting the response during the schedule adjustment process. For example, when adjusting the schedule of an internal meeting, the system not only checks the schedule of participants and proposes an optimal schedule, but also recognizes the emotions of participants and adjusts the response according to their understanding and cooperation with the schedule change. (Example 3) An embodiment of the present invention is a system that combines an emotion engine. Specifically, the system includes an information providing means for analyzing the content of an inquiry and searching for related information as a means for providing appropriate information in response to an inquiry or an internal inquiry. The system further includes a processing means for recognizing a customer's emotion using the emotion engine and adjusting the response in the process of providing information. For example, when a customer makes an inquiry such as "Please tell me detailed information about a product," the system not only searches for related information and provides detailed information such as the product's features, specifications, and price, but also recognizes the customer's emotion and appropriately adjusts the style and tone of the information provided.

[0100] The process flow of each embodiment will be described below.

[0101] (Example 1) Step 1: Receiving inquiry content and recognizing emotions The system receives inquiries from customers or sales representatives and simultaneously recognizes the customer's emotions using an emotion engine. Step 2: Analyzing the inquiry and generating an answer The system analyzes the received query and implements natural language processing measures to generate an appropriate response, adjusting the tone and expression of the response while taking into account the emotional information obtained from the emotion engine. Step 3: Providing responses and coordinating responses The system provides the generated answer to the customer. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotion information obtained from the emotion engine. For example, if the customer is dissatisfied or anxious, the system will provide appropriate follow-up or supplementary information. (Example 2) Step 1: Collecting participants' schedule information and recognizing their emotions The system collects schedule information of participants and at the same time recognizes the emotions of participants using an emotion engine. Step 2: Enter your schedule requirements and calculate the best date The system takes the schedule adjustment requirements as input, combines them with the participants' schedule information to calculate the optimal schedule, and adjusts the schedule options while taking into account the emotion information obtained from the emotion engine. Step 3: Propose a date and coordinate your response The system proposes the calculated optimal schedule to the participants. At the same time, it performs processing to respond appropriately to the participants' emotions based on the emotional information obtained from the emotion engine. For example, if a participant is busy or stressed, the system will flexibly adjust the schedule and take into consideration the situation. (Example 3) Step 1: Inquiry content analysis and emotion recognition The system analyzes the inquiry content and keywords, and at the same time uses an emotion engine to recognize the customer's emotions. Step 2: Search and contribute to databases and knowledge bases Based on the analysis results, the system searches for relevant information from the accumulated database and knowledge base, and provides appropriate information while taking into account the emotional information obtained from the emotion engine. Step 3: Provide information and coordinate the response The system provides the customer with relevant information obtained from the search results. At the same time, it performs processing to respond appropriately to the customer's emotions based on the emotional information obtained from the emotion engine. For example, if the customer is dissatisfied or interested, the system provides additional information or introduces related products.

[0102] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the control target 443 to output the result of the specific processing. The microphone 238 acquires a voice indicating a user input for the result of the specific processing. The control unit 46A transmits voice data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the voice data.

[0103] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ) and other generation AIs. The data generation model 58 is obtained by making a neural network perform deep learning. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating a voice, text data indicating a text, and image data indicating an image is input. The data generation model 58 performs inference on the input inference data according to the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization. The identification processing unit 290 performs the above-mentioned identification processing while using the data generation model 58.

[0104] In the above embodiment, an example was given in which the specific process was performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific process may be performed by the robot 414.

[0105] The emotion identification model 59 as an emotion engine may determine the emotion of the user according to a specific mapping. Specifically, the emotion identification model 59 may determine the emotion of the user according to an emotion map (see FIG. 9), which is a specific mapping. Similarly, the emotion identification model 59 may determine the emotion of the robot, and the identification processing unit 290 may perform identification processing using the emotion of the robot.

[0106] FIG. 9 is a diagram showing an emotion map 400 on which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive emotions are arranged. The more outside the concentric circles, the more emotions that represent states and actions that arise from a state of mind are arranged. Emotions are a concept that includes emotions and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions that occur in the brain are arranged. On the right side of the concentric circles, emotions that are generally induced by situational judgment are arranged. On the upper and lower sides of the concentric circles, emotions that are generally generated from reactions that occur in the brain and are induced by situational judgment are arranged. In addition, on the upper side of the concentric circles, emotions of "pleasure" are arranged, and on the lower side, emotions of "discomfort" are arranged. In this way, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions are generated, and emotions that tend to occur simultaneously are mapped close to each other.

[0107] These emotions are distributed in the three o'clock direction of emotion map 400 and usually fluctuate between relief and anxiety. In the right half of emotion map 400, situational awareness dominates over internal sensations, resulting in a sense of calm.

[0108] The inside of emotion map 400 represents what is going on inside one's mind, and the outside of emotion map 400 represents behavior, so the further out you go on emotion map 400, the more visible the emotions become (the more they are expressed in behavior).

[0109] Here, human emotions are based on various balances such as posture and blood sugar level, and when these balances are far from the ideal, it indicates an unpleasant state, and when they are close to the ideal, it indicates a pleasant state. Emotions can also be created for robots, cars, motorcycles, etc., based on various balances such as posture and battery level, so that when these balances are far from the ideal, it indicates an unpleasant state, and when they are close to the ideal, it indicates a pleasant state. The emotion map may be generated, for example, based on the emotion map of Dr. Mitsuyoshi (Research on speech emotion recognition and emotion brain physiological signal analysis system, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). On the left half of the emotion map, emotions belonging to an area called "reaction" where sensation is dominant are lined up. On the right half of the emotion map, emotions belonging to an area called "situation" where situation recognition is dominant are lined up.

[0110] The emotion map defines two emotions that promote learning. The first is the negative emotion around the middle of "repentance" or "remorse" on the situation side. In other words, this is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the positive emotion around "desire" on the response side. In other words, this is when the robot has positive feelings such as "I want more" or "I want to know more."

[0111] The emotion identification model 59 inputs the user input to a pre-trained neural network, obtains emotion values ​​indicating each emotion shown in the emotion map 400, and determines the emotion of the user. This neural network is pre-trained based on multiple learning data that are combinations of the user input and emotion values ​​indicating each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions that are located close to each other have similar values, as in the emotion map 900 shown in Fig. 10. Fig. 10 shows an example in which multiple emotions, "relief," "calm," and "encouraging," have similar emotion values.

[0112] In the above embodiment, an example was given in which a specific process is performed by one computer 22, but the technology disclosed herein is not limited to this, and distributed processing of the specific process may be performed by multiple computers, including computer 22.

[0113] In the above embodiment, an example in which the specific processing program 56 is stored in the storage 32 has been described, but the technology of the present disclosure is not limited to this. For example, the specific processing program 56 may be stored in a portable computer-readable non-transitory storage medium such as a Universal Serial Bus (USB) memory. The specific processing program 56 stored in the non-transitory storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes the specific processing in accordance with the specific processing program 56.

[0114] In addition, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 upon request from the data processing device 12.

[0115] It is not necessary to store all of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store all of the specific processing program 56 in the storage 32; only a portion of the specific processing program 56 may be stored.

[0116] As the hardware resource for executing the specific process, various processors as shown below can be used. An example of the processor is a CPU, which is a general-purpose processor that functions as a hardware resource for executing the specific process by executing software, i.e., a program. Another example of the processor is a dedicated electric circuit, which is a processor having a circuit configuration designed exclusively for executing the specific process, such as a Field-Programmable Gate Array (FPGA), a Programmable Logic Device (PLD), or an Application Specific Integrated Circuit (ASIC). Each processor has a built-in or connected memory, and each processor executes the specific process by using the memory.

[0117] The hardware resource that executes the specific process may be one of these various processors, or may be a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Also, the hardware resource that executes the specific process may be a single processor.

[0118] As an example of a configuration using one processor, first, one processor is configured by combining one or more CPUs and software, and this processor functions as a hardware resource that executes a specific process. Second, there is a configuration using a processor that realizes the functions of the entire system including multiple hardware resources that execute a specific process on a single IC chip, as typified by SoC (System-on-a-chip). In this way, a specific process is realized using one or more of the above-mentioned various processors as hardware resources.

[0119] Furthermore, more specifically, the hardware structure of these various processors can be an electric circuit that combines circuit elements such as semiconductor elements. The specific processes described above are merely examples. It goes without saying that unnecessary steps may be deleted, new steps may be added, or the order of processes may be changed without departing from the spirit of the invention.

[0120] The above description and illustrations are detailed descriptions of the parts related to the technology of the present disclosure, and are merely an example of the technology of the present disclosure. For example, the above description of the configuration, function, action, and effect is an example of the configuration, function, action, and effect of the parts related to the technology of the present disclosure. Therefore, it goes without saying that unnecessary parts may be deleted, new elements may be added, or replacements may be made to the above description and illustrations, within the scope of the gist of the technology of the present disclosure. In addition, in order to avoid confusion and to facilitate understanding of the parts related to the technology of the present disclosure, the above description and illustrations omit explanations of technical common sense that do not require explanation in order to enable the implementation of the technology of the present disclosure.

[0121] All publications, patent applications, and standards mentioned in this specification are herein incorporated by reference to the same extent as if each individual publication, patent application, and standard was specifically and individually indicated to be incorporated by reference.

[0122] The following is further disclosed regarding the above embodiment.

[0123] (Appendix 1) The system includes as part of the system means for automatically responding to customer or sales inquiries, means for coordinating internal and external schedules, and means for providing appropriate information in response to inquiries and internal inquiries. (Appendix 2) In the system described in Appendix 1, the means for automatically responding to inquiries from customers or sales representatives includes natural language processing means for analyzing the content of the inquiry and generating an appropriate response. (Appendix 3) A system according to claim 1, wherein the means for coordinating schedules inside and outside the company includes a schedule management means for checking the schedules of participants and proposing the optimal schedule.

[0124] (Appendix 1) The system includes a means for automatically responding to inquiries from customers or salespeople, an emotion engine for recognizing emotions, and a processing means for analyzing the customer's emotions regarding the inquiries and responses and for taking appropriate action. (Appendix 2) A system according to claim 1, wherein the emotion engine utilizes speech recognition and natural language processing techniques to recognize customer emotions from input data such as voice and text. (Appendix 3) 3. The system of claim 1 or 2, wherein the emotion engine utilizes rule-based or machine learning algorithms to classify customer emotions into categories, such as positive, negative, or neutral, and tailor responses or response options accordingly. [Explanation of symbols]

[0125] 10, 210, 310, 410 Data Processing Systems 12 Data Processing Device 14 Smart Devices 214 Smart Glasses 314 Headset-type terminal 414 Robot

Claims

1. The system includes as part of the system means for automatically responding to customer or sales inquiries, means for coordinating internal and external schedules, and means for providing appropriate information in response to inquiries and internal inquiries.

2. 2. The system according to claim 1, wherein the means for automatically responding to inquiries from customers or sales representatives includes natural language processing means for analyzing the contents of the inquiries and generating appropriate responses.

3. 2. The system according to claim 1, wherein the means for adjusting schedules inside and outside the company includes schedule management means for confirming schedules of participants and proposing the most suitable schedule.

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