Application support method, program and application support system

Abstract

To provide an application support method that assists a resident in an apartment house in making applications related to the apartment house.SOLUTION: An application support method includes: a first acquisition step S14 for acquiring first application information related to an apartment house, which was initiated by a resident and includes the resident's dwelling unit identification number; an output step S18 for outputting the acquired first application information to a destination determined based on the application content of the first application information; a second acquisition step S22 for acquiring first approval / rejection information indicating whether the outputted first application information has been approved or not; and a notification step S24 for notifying the resident whether the first application information has been approved or not, based on the acquired first approval / rejection information.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an application support method, a program, and an application support system. [Background technology]

[0002] Patent Document 1 discloses an intercom system for use in apartment buildings. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2013-38817 A Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention provides an application support method and the like that can support residents of apartment complexes in making applications related to the apartment complexes. [Means for solving the problem]

[0005] An application support method according to one embodiment of the present invention is an application support method executed by a computer, and includes a first acquisition step of acquiring first application information related to an apartment building proposed by a resident of the apartment building, the first application information including the resident's unit identification number; an output step of outputting the acquired first application information to a destination determined by the application content of the first application information; a second acquisition step of acquiring first approval / rejection information indicating whether the output first application information has been approved; and a notification step of notifying the resident of whether the first application information has been approved based on the acquired first approval / rejection information.

[0006] A program according to one aspect of the present invention is a program for causing the computer to execute the application support method.

[0007] An application support system according to one embodiment of the present invention includes a first acquisition unit that acquires first application information related to an apartment building proposed by a resident of the apartment building, the first application information including the resident's unit identification number, an output unit that outputs the acquired first application information to a destination determined by the application content of the first application information, a second acquisition unit that acquires first approval / rejection information indicating whether the outputted first application information has been approved, and a notification unit that notifies the resident of whether the first application information has been approved based on the acquired first approval / rejection information. Effect of the Invention

[0008] The application support method etc. of the present invention can support residents of apartment complexes in making applications related to the apartment complex. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a block diagram showing a functional configuration of an application support system according to an embodiment. [Diagram 2] FIG. 2 is a sequence diagram of a first operation example of the application support system according to the embodiment. [Diagram 3] FIG. 3 is a diagram showing an example of the application menu screen. [Figure 4] FIG. 4 is a diagram showing an example of an application execution screen. [Diagram 5] FIG. 5 is a diagram illustrating an example of destination information. [Figure 6] FIG. 6 is a diagram showing an example of a list screen of a plurality of pieces of application information. [Figure 7] FIG. 7 is a diagram showing an example of a detailed screen of application information. [Figure 8] FIG. 8 is a sequence diagram of a second operation example of the application support system according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, the embodiments will be described in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component arrangement and connection forms, steps, and order of steps shown in the following embodiments are merely examples and are not intended to limit the present invention. In addition, among the components in the following embodiments, components that are not described in the independent claims will be described as optional components.

[0011] In addition, each drawing is a schematic diagram and is not necessarily a precise illustration. In each drawing, the same reference numerals are used for substantially the same configurations, and duplicated explanations may be omitted or simplified.

[0012] (Embodiment) [composition] First, the configuration of an application support system according to an embodiment will be described with reference to Fig. 1. Fig. 1 is a block diagram showing the functional configuration of the application support system according to an embodiment.

[0013] The application support system 10 is a system applied to an apartment building 100. Specifically, the apartment building 100 is an apartment building, a dormitory, a company housing, etc. The apartment building 100 includes a common area 101 and a plurality of private areas 102.

[0014] For example, when a resident of the apartment complex 100 (private section 102) wishes to use a car park or bicycle parking area provided in the apartment complex 100, he or she must apply to the chairman of the management association and obtain approval. Generally, the resident must submit a document to the chairman, who must affix his or her seal to the document, among other procedures.

[0015] In response to this, the application support system 10 can omit the affixing of seals and simplify the application procedures by electronically processing applications by residents of the apartment complex 100 to the chairman of the board of directors and the chairman's approval of the applications.

[0016] The chairman here means the chairman under the Condominium Act, and is an official who convenes and chairs the board of directors meetings of the management association of the condominium building (apartment building 100). The chairman is generally selected from one or more condominium owners (in other words, directors) of the apartment building 100. The chairman may or may not reside in the apartment building 100.

[0017] The following describes a specific configuration of such an application support system 10. The application support system 10 is a system realized by one or more server devices located, for example, outside an apartment building 100. Specifically, the application support system 10 includes a communication unit 11, an information processing unit 12, and a storage unit 13.

[0018] The communication unit 11 is a communication module (communication circuit) for the application support system 10 to communicate with the intercom system 30, the first information terminal 40, the second information terminal 50, and the third information terminal 60, etc., via a wide area communication network 80 such as the Internet. The communication performed by the communication unit 11 is, for example, wired communication, but may also be wireless communication. There is also no particular limitation on the communication standard used for the communication.

[0019] The information processing unit 12 processes information on applications by residents for use of parking lots and the like as described above, and approval (denial) of such applications. The information processing unit 12 is realized, for example, by a microcomputer, but may also be realized by a processor. The information processing unit 12 includes, as functional components, a first acquisition unit 14, a determination unit 15, an output unit 16, a second acquisition unit 17, and a notification unit 18. The functions of the first acquisition unit 14, the determination unit 15, the output unit 16, the second acquisition unit 17, and the notification unit 18 are realized, for example, by the microcomputer or processor constituting the information processing unit 12 executing a computer program stored in the storage unit 13.

[0020] The storage unit 13 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 12, etc. The storage unit 13 is realized by, for example, a HDD (Hard Disk Drive), but may also be realized by a semiconductor memory or the like.

[0021] 1 also illustrates an intercom system 30, a first information terminal 40, a second information terminal 50, and a third information terminal 60, in addition to the application support system 10. The configurations of these systems or devices will be described below.

[0022] The intercom system 30 is a system installed in an apartment building 100. The intercom system 30 includes a lobby intercom 31, multiple intercom master units 32, a control device 33, a gateway device 34, and an auto-locking door 35. The lobby intercom 31, the control device 33, the gateway device 34, and the auto-locking door 35 are installed in a common area 101 of the apartment building 100. The multiple intercom master units 32 are installed in a private area 102 of the apartment building 100.

[0023] The lobby intercom 31 is a communication terminal provided outside (on the outdoor side) of the auto-locking door 35 at the entrance (i.e., the common area 101) of the apartment building 100. The lobby intercom 31 controls, for example, the auto-locking door 35. The lobby intercom 31 has a user interface consisting of a numeric keypad and a call button, and a visitor to the apartment building 100 can speak to a resident and request that the auto-locking door 35 be unlocked by inputting the room number of the visitor via the numeric keypad.

[0024] Intercom master unit 32 is a communication terminal fixedly installed in private unit 102 of apartment building 100. Intercom master unit 32 performs information processing and the like for residents of private unit 102 to communicate with visitors via lobby intercom 31 or an intercom handset (not shown). The intercom handset is a so-called door phone, and is installed outside the entrance to private unit 102.

[0025] The control device 33 is a device that controls the devices installed within the apartment building 100 and controls communications between the devices installed within the apartment building 100 (for example, communications between the lobby intercom 31 and the intercom master unit 32).

[0026] The gateway device 34 is a communication device that enables devices installed in the apartment building 100 , such as the lobby intercom 31 or the intercom master unit 32 , to communicate with the application support system 10 via the wide area communication network 80 .

[0027] The auto-locking door 35 is a door provided at the entrance of the apartment building 100 (i.e., the common area 101). The auto-locking door 35 is automatically locked (or closed) a certain time after it is unlocked (or opened). The door of the auto-locking door 35 may be a sliding door or a hinged door.

[0028] The first information terminal 40 is an information terminal used by a resident of the apartment building 100 (the private section 102). For example, it is a stationary information terminal such as a personal computer, but it may also be a portable information terminal such as a smartphone or a tablet terminal. In FIG. 1, the first information terminal 40 is located outside the apartment building 100, but it may also be located inside the apartment building 100.

[0029] The second information terminal 50 is an information terminal used by the chairman of the management association of the apartment complex 100. The second information terminal 50 is, for example, a stationary information terminal such as a personal computer, but may also be a portable information terminal such as a smartphone or tablet terminal. In FIG. 1, the second information terminal 50 is located outside the apartment complex 100, but may also be located inside the apartment complex 100.

[0030] The third information terminal 60 is an information terminal used by a management company (more specifically, an employee of the management company) of the apartment complex 100. The third information terminal 60 is, for example, a stationary information terminal such as a personal computer, but may also be a portable information terminal such as a smartphone or a tablet terminal.

[0031] [Example 1: Application by a resident] As described above, the application support system 10 can electronically submit various applications to the chairman of the board of directors by residents of the apartment complex 100 (private section 102) and have the chairman approve (or deny) the applications. Hereinafter, an operation example 1 of the application support system 10 will be described. FIG. 2 is a sequence diagram of the operation example 1 of the application support system 10.

[0032] The resident performs a proposal operation to submit an application to the intercom master unit 32 of the private unit 102 in which the resident resides, and the intercom master unit 32 accepts such a proposal operation (S11). For example, the user performs an operation to select the contents of the application when the menu screen of Fig. 3 is displayed on the intercom master unit 32, and performs an operation to instruct the execution of the application when the execution screen of Fig. 4 is displayed on the intercom master unit 32. Fig. 3 is a diagram showing an example of the menu screen for an application, and Fig. 4 is a diagram showing an example of the execution screen for an application.

[0033] In the example of Figure 3, application menus are provided for things such as garage permits, parking lot use, bicycle parking lot use, and renovations, but in addition to these, application menus may also be provided for things such as permission to keep pets and an application to rent out the private unit 102 to a third party (if the resident is a condominium owner of the private unit 102).

[0034] Next, the intercom master unit 32 generates first application information based on the accepted draft operation (S12). The first application information is information indicating the application content selected in step S11.

[0035] Here, the dwelling unit identification number of the exclusive unit 102 in which the intercom master unit 32 is installed (e.g., 303 if the exclusive unit 102 is room 303) is stored in advance in a memory unit (not shown) of the intercom master unit 32. The intercom master unit 32 reads out this dwelling unit identification number, and includes the read dwelling unit identification number in the first application information.

[0036] In addition, the intercom master unit 32 transmits the generated first application information to the application support system 10 (S13). Although not shown in detail in FIG. 2, the first application information is transmitted to the application support system 10 via the control device 33, the gateway device 34, and the wide area communication network 80.

[0037] The communication unit 11 of the application support system 10 receives the first application information, and the first acquisition unit 14 acquires the received first application information (S14). The first application information is stored in the storage unit 13. The determination unit 15 determines a destination based on the application content of the first application information (S15).

[0038] For example, the storage unit 13 manages destination information that associates application contents with destinations. Fig. 5 is a diagram showing an example of destination information. In step S15, the determination unit 15 determines whether the destination is the chairman of the management association of the apartment complex 100 or the management company of the apartment complex 100, based on the destination information in Fig. 5. The contents of the destination information in Fig. 5 can be changed, for example, based on an operation of the chairman on the second information terminal 50 or an operation of an employee of the management company on the third information terminal 60.

[0039] In addition, when all applications are sent to the chairman, or when all applications are sent to the management company, the destination determination process in step S15 can be omitted, and destination information in which a destination is defined for each application content as in Fig. 5 is not required. In addition, the destination is specifically account information of the application support system 10 issued in advance to the chairman or the management company.

[0040] A further explanation will be given regarding the settings for the destination determination process in step S15 (what destination information should be prepared). For example, suppose there is an application in which the management company sends or brings a specified document to the chairman, and the chairman must affix a seal to the document. In such a case, the destination of the application that requires a seal on the document can be set to the management company, and the destination of the application that does not require a seal on the document and can be circulated electronically can be set to the chairman. Also, in cases where all of the management association's work, such as holding board meetings, is entrusted to the management company, the settings can be set so that all applications are sent to the management company. In the following, the first application information will be explained as being output with the chairman as the destination.

[0041] The notification unit 18 transmits the notification information to the destination determined in step S15 (S16). Specifically, the notification unit 18 transmits the notification information to the second information terminal 50 in which a specific application program (hereinafter also simply referred to as a specific app) for using the application support system 10 is installed and in which the chairman's account information is set. As a result, for example, a push notification is sent to the second information terminal 50 that a new application has been made.

[0042] The chairman performs a confirmation operation to confirm the first application information. When the second information terminal 50 accepts the confirmation operation from the chairman (S17), it starts communication with the application support system 10. The output unit 16 of the application support system 10 uses the communication unit 11 to output (transmit) the first application information acquired in step S14 to the second information terminal 50 (S18). In other words, the output unit 16 transmits the first application information to the destination determined in step S15. The second information terminal 50 displays the first application information on the display (display unit) of the second information terminal 50 (S19). FIG. 6 is a diagram showing an example of a list screen of multiple application information including the first application information, and FIG. 7 is a diagram showing an example of a detailed screen of the first application information.

[0043] The name of the applicant is displayed on the list screen in Fig. 6 and the detail screen in Fig. 7. Resident information that associates a dwelling unit identification number with resident attribute information (such as name) is stored in the memory unit 13 of the application support system 10. Therefore, the application support system 10 (second information terminal 50) can display who the applicant is based on the dwelling unit identification number and the resident information included in the first application information.

[0044] When the details screen is displayed, the chairman performs an approval operation by selecting the "Approve" icon, or a denial operation by selecting the "Deny" icon. When the second information terminal 50 receives the approval operation or denial operation from the chairman (S20), it transmits first approval / denial information to the application support system 10 (S21).

[0045] The communication unit 11 of the application support system 10 receives the first approval information. The second acquisition unit 17 acquires the received first approval information (S22), and performs approval processing if the first approval information indicates approval (S23). Specifically, the second acquisition unit 17 stores (records) in the storage unit 13 that the first application information acquired in step S14 has been approved.

[0046] If the first approval information acquired in step S22 indicates denial, the second acquisition unit 17 performs denial processing instead of approval processing. In the denial processing, the second acquisition unit 17 stores (records) in the storage unit 13 that the first application information acquired in step S14 has been denied.

[0047] When the approval or denial process is completed, the notification unit 18 uses the communication unit 11 to transmit notification information to the intercom master unit 32 (S24). As a result, for example, a push notification is sent to the intercom master unit 32 to notify the intercom master unit 32 that the application has been approved or denied.

[0048] Furthermore, the notification unit 18 uses the communication unit 11 to transmit notification information to the third information terminal 60 in which a predetermined application for using the application support system 10 is installed and in which account information of the management company of the apartment complex 100 is set (S25). As a result, for example, a push notification is sent to the third information terminal 60 that the application has been approved or rejected. Note that if the application is approved, the management company needs to perform billing processing to the resident (for example, billing processing for monthly parking fees), and so on, and therefore needs to know whether the application has been approved or not. For applications that do not require a notification to the management company, notification to the management company may be omitted.

[0049] In the explanation of step S16 and subsequent steps, it is assumed that the destination is determined to be the chairman in step S15. If the destination is determined to be the management company in step S15, the processes of steps S16 to S21 are performed by communication between the application support system 10 and the third information terminal 60, and the notification of step S25 is sent to the second information terminal 50. That is, in the explanation of the processes of steps S16 to S21, the second information terminal 50 may be replaced with the third information terminal 60, and the chairman may be replaced with the management company. Similarly, in the explanation of step S25, the third information terminal 60 may be replaced with the second information terminal 50, and the management company may be replaced with the chairman.

[0050] As described above, the application support system 10 acquires first application information related to the apartment building 100 proposed by a resident of the apartment building 100, the first application information including the resident's dwelling unit identification number, and outputs the acquired first application information to a destination determined by the application content of the first application information. In addition, the application support system 10 acquires first approval / rejection information indicating whether the output first application information has been approved, and notifies the resident whether the first application information has been approved based on the acquired first approval / rejection information.

[0051] Such an application support system 10 can realize electronic approval of an application for the apartment building 100 proposed by a resident. In other words, the application support system 10 can realize paperless (seal-less) application and approval for the apartment building 100 proposed by a resident.

[0052] In operation example 1, a case has been described in which a resident of apartment complex 100 makes an application related to apartment complex 100. However, application support system 10 also allows condominium owners who do not reside in apartment complex 100 (i.e., non-residents) to make applications related to apartment complex 100.

[0053] Furthermore, in the operation example 1, a configuration may be adopted in which the management company can approve (accept) or deny (reject) the application addressed to the chairman before the chairman's approval or denial. In this case, even if the application proposed in step S11 requires the chairman's approval, in step S16, notification information is transmitted to the third information terminal 60 (management company) in addition to the second information terminal 50 (chairman). After receiving the notification information, the third information terminal 60 can perform the same processes as steps S17 to S21. In other words, the management company can approve or deny the application addressed to the chairman before the chairman's approval or denial by performing a predetermined operation on the third information terminal 60.

[0054] [Example 2: Application by management company] Furthermore, the application support system 10 can electronically submit various applications to the chairman of the board of directors of the management company of the apartment complex 100 and have the chairman approve (or reject) the applications. An operation example 2 of the application support system 10 will be described below. FIG. 8 is a sequence diagram of the operation example 2 of the application support system 10.

[0055] The management company performs a drafting operation to draft an application on the third information terminal 60, which is a third information terminal on which a predetermined application for using the application support system 10 is installed and on which account information of the management company of the apartment complex 100 is set, and the third information terminal 60 accepts such a drafting operation (S31). For example, the management company drafts an application for ordering fixtures to be used in the apartment complex 100 and an application requesting confirmation of the minutes of the board of directors meeting.

[0056] Next, the third information terminal 60 generates second application information based on the accepted draft operation (S32). The second application information is information indicating the application content selected in step S31. The second application information includes the account information of the management company.

[0057] In addition, the third information terminal 60 transmits the generated second application information to the application support system 10 (S33).

[0058] The communication unit 11 of the application support system 10 receives the second application information, and the first acquisition unit 14 acquires the received second application information (S34). The second application information is stored in the storage unit 13. The determination unit 15 determines the destination of the second application information (S35).

[0059] For example, the storage unit 13 stores information linking account information of the management company of the apartment complex 100 with account information of the chairman of the management association of the apartment complex 100. Based on such information, the determination unit 15 can determine the chairman of the management association of the apartment complex 100 as the destination.

[0060] The notification unit 18 transmits the notification information to the destination determined in step S35 (S36). Specifically, the notification unit 18 transmits the notification information to the second information terminal 50 in which a predetermined application for using the application support system 10 is installed and in which the chairperson's account information is set. As a result, for example, a push notification is sent to the second information terminal 50 informing that a new application has been made.

[0061] The chairman performs a confirmation operation to confirm the second application information. When the second information terminal 50 accepts the confirmation operation from the chairman (S37), it starts communication with the application support system 10. The output unit 16 of the application support system 10 uses the communication unit 11 to output (transmit) the second application information acquired in step S34 to the second information terminal 50 (S38). In other words, the output unit 16 transmits the second application information to the destination determined in step S35. The second information terminal 50 displays the second application information on the display (display unit) of the second information terminal 50 (S39).

[0062] The chairperson performs an approval operation or a denial operation while the second application information is being displayed. When the second information terminal 50 receives the approval operation or the denial operation from the chairperson (S40), it transmits the second approval / denial information to the application support system 10 (S41).

[0063] The communication unit 11 of the application support system 10 receives the second approval information. The second acquisition unit 17 acquires the received second approval information (S42), and performs approval processing if the second approval information indicates approval (S43). Specifically, the second acquisition unit 17 stores (records) in the storage unit 13 that the second application information acquired in step S34 has been approved.

[0064] If the second approval information acquired in step S42 indicates denial, the second acquisition unit 17 performs denial processing instead of approval processing. In the denial processing, the second acquisition unit 17 stores (records) in the storage unit 13 that the second application information acquired in step S14 has been denied.

[0065] When the approval or denial process is completed, the notification unit 18 uses the communication unit 11 to transmit notification information to the third information terminal 60 (S44). As a result, for example, a push notification is sent to the third information terminal 60 that the application has been approved or denied.

[0066] As described above, the application support system 10 acquires second application information related to the apartment building 100 proposed by the management company of the apartment building 100, and outputs the acquired second application information addressed to the chairman of the management association of the apartment building 100. The application support system 10 also acquires second approval / rejection information indicating whether the output second application information has been approved, and notifies the management company whether the second application information has been approved based on the acquired second approval / rejection information.

[0067] Such an application support system 10 can realize electronic approval of an application for the apartment building 100 proposed by the management company. In other words, the application support system 10 can realize paperless (seal-less) application and approval for the apartment building 100 proposed by the management company.

[0068] [Variations] In the above-mentioned operation example 1, the resident used the intercom master unit 32 to draft the first application information, but the resident can also draft the first application information using the first information terminal 40. In this case, the first information terminal 40 is a first information terminal 40 in which a predetermined application for using the application support system 10 is installed, and in which the resident's account information is set. In the explanation of the above-mentioned operation example 1, the intercom master unit 32 may be read as the first information terminal 40. Note that, even when the first information terminal 40 is used, the dwelling unit identification number or information associated therewith (for example, an ID number for each dwelling unit, etc.) is registered by initial user registration performed when the above-mentioned predetermined application is installed, and the first application information includes the resident's dwelling unit identification number.

[0069] In the above operation examples 1 and 2, the chairman used the second information terminal 50 to approve or deny the first application information or the second application information. Thus, in a case where the chairman lives in the apartment building 100, the chairman may use the intercom master unit installed in the exclusive unit 102 where the chairman lives in order to approve or deny the first application information or the second application information. In the explanation of the above operation examples 1 and 2, the second information terminal 50 may be read as the intercom master unit 32 installed in the exclusive unit 102 where the chairman lives.

[0070] In addition, the specific app for using the application support system 10 installed on the first information terminal 40, the second information terminal 50, and the third information terminal 60 may be a dedicated application program or a browser.

[0071] In the above operation examples 1 and 2, a specific application (account information set in the specific application) is used to notify the first information terminal 40, the second information terminal 50, and the third information terminal 60, but email may also be used. In this case, the email address of the notification destination is registered in advance in the storage unit 13 of the application support system 10.

[0072] In the above operation example 1, an example was described in which the output destination of the first application information is determined (changed) depending on the application content of the first application information, but the output destination of the first application information may also be determined (changed) depending on the apartment building 100 in which the resident who made the application resides.

[0073] For example, at apartment complex A, all applications would be made to the chairman of the management association, while at apartment complex B, all management association duties such as holding board meetings are outsourced to a management company, and all applications would be made to the management company of apartment complex B.

[0074] In such a case, the determination unit 15 of the application support system 10 may determine that the output destination of the first application information from the resident of the apartment house A is the chairman of the board of directors, and the output destination of the first application information from the resident of the apartment house B is the management company. In this case, the first application information includes not only the dwelling unit identification number but also information for identifying the apartment house. The information for identifying the apartment house is registered in advance in the intercom master unit 32 and is read out when the first application information is generated. Alternatively, when the first application information is relayed by the gateway device 34, the ID of the gateway device 34 may be added to the first application information, and the added ID may be used as information for identifying the apartment house. In other words, a device ID such as the ID of the gateway device 34 may be used as information for identifying the apartment house.

[0075] [Effects, etc.] Hereinafter, examples of inventions that can be obtained from the disclosure of this specification will be given, and the effects and the like that can be obtained from the exemplified inventions will be described.

[0076] Invention 1 is an application support method executed by a computer such as an application support system 10, and includes a first acquisition step S14 of acquiring first application information related to the apartment building 100 proposed by a resident of the apartment building 100, the first application information including the resident's unit identification number, an output step S18 of outputting the acquired first application information to a destination determined by the application content of the first application information, a second acquisition step S22 of acquiring first approval / rejection information indicating whether the outputted first application information has been approved, and a notification step S24 of notifying the resident of whether the first application information has been approved based on the acquired first approval / rejection information.

[0077] Such an application support method can support the residents of the apartment building 100 in making applications related to the apartment building 100. Specifically, the application support system 10 can realize electronic approval of applications related to the apartment building 100 proposed by residents. In other words, the application support system 10 can realize applications and approvals related to the apartment building 100 proposed by residents in a paperless (seal-less) manner.

[0078] Invention 2 is an application support method of Invention 1, which further includes a decision step S15 for deciding whether the addressee is the chairman of the management association of the apartment building 100 or the management company of the apartment building 100 based on the application content of the acquired first application information, and in an output step S18, the first application information is output to the decided addressee.

[0079] Such an application support method can automatically determine the output destination of the first application information, and can eliminate the need for the resident to input the output destination, etc.

[0080] Invention 3 is the application support method of Invention 1 or 2, further including step S25 of notifying the management company of the apartment complex 100 whether or not the first application information has been approved.

[0081] This application support method can notify the management company of the apartment complex 100 whether the first application information has been approved or not.

[0082] Invention 4 is an application support method according to any one of Inventions 1 to 3, in which a resident drafts first application information by performing a predetermined operation on the intercom master unit 32 installed in the private unit 102 in which the resident resides, acquires the first application information transmitted by the intercom master unit 32 in a first acquisition step S14, and notifies the intercom master unit 32 in a notification step S24. The drafting operation in the above embodiment is an example of a predetermined operation.

[0083] This application support method can realize electronic approval of applications related to the apartment building 100 proposed by residents, using the intercom master unit 32 as a user interface.

[0084] Invention 5 is an application support method of Invention 4, in which the intercom master unit 32 generates first application information including the dwelling unit identification number by reading out the dwelling unit identification number pre-stored in the intercom master unit based on a specified operation, and transmits the generated first application information.

[0085] This type of application support method allows the dwelling unit identification number pre-stored in the intercom main unit 32 to be used as information to identify the resident, eliminating the need for the resident to input information to identify the resident (such as the resident's name).

[0086] Invention 6 is an application support method of any of Inventions 1 to 3, in which a resident drafts first application information by performing a predetermined operation on the first information terminal 40, and in a first acquisition step S14, acquires the first application information transmitted by the first information terminal 40, and in a notification step, notifies the first information terminal 40.

[0087] Such an application support method can realize electronic approval of an application for the apartment building 100 proposed by a resident, using the first information terminal 40 as a user interface.

[0088] Invention 7 is an application support method of any of Inventions 1 to 6, in which the first application information is information for applying for use of a parking lot or bicycle parking lot provided in the apartment building 100, or information for applying for renovation of the exclusive area 102 in which the resident lives.

[0089] Such an application support method can support a resident in applying to use a parking lot or a bicycle parking lot, or in applying to remodel the exclusive use portion 102.

[0090] Invention 8 is an application support method of any of Inventions 1 to 7, further including a step S34 of acquiring second application information regarding the apartment building 100 proposed by the management company of the apartment building 100, a step S38 of outputting the acquired second application information addressed to the chairman of the management association of the apartment building, a step S42 of acquiring second approval / rejection information indicating whether the outputted second application information has been approved, and a step S44 of notifying the management company of whether the second application information has been approved based on the acquired second approval / rejection information.

[0091] Such an application support method can support the management company of the apartment complex 100 in making applications related to the apartment complex 100.

[0092] Invention 9 is a program for causing a computer to execute the application support method according to any one of Inventions 1 to 8.

[0093] Such a program enables the computer to assist residents of the complex 100 in filing applications relating to the complex 100 .

[0094] Invention 10 is an application support system 10 comprising a first acquisition unit 14 that acquires first application information related to an apartment building 100 proposed by a resident of the apartment building 100, the first application information including the resident's dwelling unit identification number, an output unit 16 that outputs the acquired first application information to a destination determined by the application content of the first application information, a second acquisition unit 17 that acquires first approval / rejection information indicating whether the outputted first application information has been approved, and a notification unit 18 that notifies the resident of whether the first application information has been approved based on the acquired first approval / rejection information.

[0095] Such an application support system 10 can support the residents of the apartment complex 100 in making applications related to the apartment complex 100.

[0096] (Other embodiments) Although the embodiment has been described above, the present invention is not limited to the above embodiment.

[0097] For example, in the above embodiment, the application support system is applied to an apartment building, but it may be applied to facilities other than apartment buildings. For example, the application support system may be applied to facilities such as offices, factories, research facilities, medical facilities, and accommodation facilities that have a shared entrance. If the facility is an office, the application support system may be an entrance / exit management system, etc.

[0098] In addition, the application support system may be realized by multiple devices (e.g., multiple servers) or may be realized as a single device (e.g., a single server). When the application support system is realized by multiple devices, the components (particularly functional components) of the application support system may be allocated in any manner to the multiple devices.

[0099] Furthermore, the method of communication between the devices in the above-described embodiment is not particularly limited. In addition, a relay device (such as a broadband router) (not shown) may be involved in the communication between the devices.

[0100] In the above embodiment, the processes executed by a specific processing unit may be executed by another processing unit. The order of multiple processes may be changed, or multiple processes may be executed in parallel.

[0101] In the above embodiment, each component may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU or a processor reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory.

[0102] Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or an integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit, or a dedicated circuit.

[0103] Furthermore, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or may be realized as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0104] For example, the present invention may be realized as an application support method executed by a computer such as the application support system of the above-mentioned embodiment, or as a program (computer program product) for causing a computer to execute the application support method. Furthermore, the present invention may be realized as a computer-readable non-transitory recording medium on which such a program is recorded.

[0105] In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art may think of, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope that does not deviate from the spirit of the present invention. [Explanation of symbols]

[0106] 10 Application Support System 14 First acquisition part 15 Decision Section 16 Output section 17 Second acquisition part 18 Notification Department 32 Intercom Master Unit 40 First information terminal (information terminal) 100 apartment complex

Claims

1. 1. An application support method executed by a computer, comprising: A first acquisition step of acquiring first application information related to the apartment building, the first application information being submitted by a resident of the apartment building and including a residence identification number of the resident; an output step of outputting the acquired first application information to a destination determined by application content of the first application information; a second acquisition step of acquiring first approval / rejection information indicating whether the output first application information has been approved; and a notification step of notifying the resident whether the first application information has been approved or not based on the acquired first approval / non-approval information. Application support method.

2. Further, the method includes a step of determining whether the destination is the chairman of the management association of the housing complex or the management company of the housing complex based on the application content of the acquired first application information, In the output step, the first application information is output to the determined destination. The application support method according to claim 1.

3. Further, the method includes a step of notifying the resident and a management company of the housing complex whether the first application information is approved or not. The application support method according to claim 1.

4. The resident drafts the first application information by performing a predetermined operation on an intercom master unit installed in the private area in which the resident resides, In the first acquisition step, the first application information transmitted by the intercom master unit is acquired, In the notification step, a notification is given to the intercom master unit. The application support method according to any one of claims 1 to 3.

5. The intercom master unit generates the first application information including the dwelling unit identification number by reading the dwelling unit identification number pre-stored in the intercom master unit based on the predetermined operation, and transmits the generated first application information. The application support method according to claim 4.

6. the resident performs a predetermined operation on an information terminal to draft the first application information; In the first acquisition step, the first application information transmitted by the information terminal is acquired, In the notification step, a notification is sent to the information terminal. The application support method according to any one of claims 1 to 3.

7. The first application information is information for applying to use a parking lot or a bicycle parking lot provided in the apartment building, or information for applying to remodel an exclusive area in which the resident lives. The application support method according to any one of claims 1 to 3.

8. moreover, Obtaining second application information regarding the apartment complex proposed by a management company of the apartment complex; outputting the acquired second application information addressed to the chairman of the management association of the apartment complex; acquiring second approval / rejection information indicating whether the output second application information has been approved; and notifying the management company of whether or not the second application information has been approved based on the acquired second approval / non-approval information. The application support method according to any one of claims 1 to 3.

9. A program for causing a computer to execute the application support method according to any one of claims 1 to 3.

10. a first acquisition unit that acquires first application information related to the apartment building proposed by a resident of the apartment building, the first application information including a residence identification number of the resident; an output unit that outputs the acquired first application information to a destination determined by application content of the first application information; a second acquisition unit that acquires first approval / rejection information indicating whether the output first application information has been approved; a notification unit that notifies the resident whether the first application information has been approved or not based on the acquired first approval / non-approval information. Application support system.

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