Information processing apparatus, information processing method, and program

Abstract

To provide a service capable of performing various communications in a unit of a group formed of at least some of residents of a plurality of dwelling units forming an apartment, a board of directors selected from the residents, and a management company.SOLUTION: A server 1 supports communication in a group formed of at least some of residents K1 to Km of a plurality of dwelling units forming an apartment MA, a board of directors RJ selected from the residents K1 to Km, and a management company MC, the server having a communication management unit 51. The communication management unit 51 executes at least, as management required upon sending predetermined information from a caller to a receiver in the group, setting of granting, as the caller, at least one or more persons among persons belonging to the group and setting of granting one or more persons in the group as the receiver.SELECTED DRAWING: Figure 4

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] Conventionally, a condominium management system has been proposed that makes it easy to gather data on all residents of a condominium and improves the efficiency of the operation of the condominium owners' association (see, for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in recent years, although there are communication matters to other residents, requests from residents to the management company and the condominium owners' association, and vice versa, there is no mechanism for various communications within the community of an apartment building, and the conventional technologies including Patent Document 1 cannot meet such requests.

[0005] The present invention has been made in view of such a situation, and aims to provide a service that enables various communications within a unit, taking as a unit at least a part of the members, residents, and owners of each of a plurality of households constituting an apartment building, the board of directors selected from among the members, and the management company.

Means for Solving the Problems

[0006] To achieve the above object, an information processing apparatus according to one aspect of the present invention is An information processing apparatus that supports communication within a unit, which is at least a part of members, residents, and owners of each of a plurality of households constituting a specified apartment building, a council selected from among the members, and a management company. Communication management means for performing at least setting for permitting one or more persons among the persons related to the unit as transmitters and setting for permitting one or more persons among the persons related to the unit as receivers when transmitting predetermined information from a transmitter to a receiver within the unit. It is provided with.

[0007] Each of the information processing method and the program according to one aspect of the present invention is each an information processing method and a program corresponding to the information processing apparatus according to one aspect of the present invention described above.

Effect of the Invention

[0008] According to the present invention, it is possible to provide a service that enables various communications within a unit, which is at least a part of members, residents, and owners of each of a plurality of households constituting an apartment building, a council selected from among the members, and a management company.

Brief Description of the Drawings

[0009]

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Embodiments for Carrying Out the Invention

[0010] Hereinafter, embodiments of the present invention will be described with reference to the drawings. First, referring to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system to which a server according to an embodiment of the information processing apparatus of the present invention is applied will be described.

[0011] FIG. 1 is a diagram showing an overview of this service that can be realized by an information processing system to which a server according to an embodiment of the information processing apparatus of the present invention is applied.

[0012] This service is a service that supports various communications carried out within or between single groups (units) with the members of the management association KO (residents K1, K2..., at least some of the owners, and directors (residents Kmk, Km, etc.) of the council RJ selected from the members and the management company MC) for each of the multiple households that make up a certain condominium MA among one or more condominiums as a group (unit).

[0013] For example, in this service, the service provider S provides condominium unit D1, D2 to Dn with respective condominium management support programs (hereinafter abbreviated as "tools") T1, T2 to Tn, and realizes various communication functions including a bulletin board function and a reference box function. When it is not necessary to distinguish the tools T1, T2 to Tn individually, they are referred to as tool T. Tool T is management for transmitting predetermined information (such as contact matters and requests) from a sender to a receiver within the above group (unit of residents, council, management company, etc.), and at least executes a setting to permit one or more people from among the people related to the group as the sender, and a setting to permit one or more people from among the people related to the group as the receiver.

[0014] Thus, according to this service, by the tool T provided by the service provider S making a setting to permit one or more people from among the management staff MT of the management company MC and the council RJ as the sender, and a setting to permit at least the residents K1 to Km, etc. as the receiver, it is possible to transmit predetermined information from a predetermined sender who has made the permission setting and receive the predetermined information by a predetermined receiver who has made the permission setting. Therefore, for example, it is possible to contact the residents K1 to Km of each household regarding contact matters, etc. from the management company MC or the council RJ. Also, it is possible to convey a request from any one of the residents K1 to Km to the management company MC without the other residents knowing.

[0015] Next, with reference to FIG. 2, a configuration of an information processing system for realizing the provision of the above-described service, that is, an information processing system to which a server according to an embodiment of the information processing apparatus of the present invention is applied, will be described. FIG. 2 is a diagram showing an example of a configuration of an information processing system to which the service of FIG. 1 is applied, that is, an information processing system to which a server according to an embodiment of the information processing apparatus of the present invention is applied.

[0016] The information processing system shown in FIG. 2 is configured to include a server 1, resident terminals KY-1 to KY-m, management company terminals MM-t, MM-f, MM-k, and a service provider terminal S-t. The server 1, the resident terminals KY-1 to KY-m, the management company terminals MM-t, MM-f, MM-k, and the service provider terminal S-t are interconnected via a predetermined network such as the Internet.

[0017] The server 1 is an information processing apparatus managed by a service provider S. The server 1 executes various processes for realizing the present service while appropriately communicating with the resident terminals KY-1 to KY-m, the management company terminals MM-t, MM-f, MM-k, and the service provider terminal S-t.

[0018] The resident terminals KY-1 to KY-m are information processing apparatuses operated by residents K1 to Km. The resident terminals KY-1 to KY-m are composed of personal computers, tablets, smartphones, and the like. The resident terminals KY-1 to KY-m receive, for example, input operations of various information by the residents K1 to Km and transmit them to the server 1, or receive and display various information transmitted from the server 1.

[0019] The management company terminal MM-t is an information processing device operated by, for example, a management staff member MT among the people related to the management company MC. The management company terminal MM-f is an information processing device operated by, for example, a front manager MF among the people related to the management company MC. The management company terminal MM-k is an information processing device operated by, for example, a manager MK among the people related to the management company MC. The management company terminals MM-t, MM-f, and MM-k are composed of a personal computer, a tablet, a smartphone, etc. The management company terminals MM-t, MM-f, and MM-k receive input operations of various information by respective people related to the management company MC and transmit them to the server 1, or receive and display various information transmitted from the server 1.

[0020] The service provider terminal S-t is an information processing device operated by the service provider S (its staff, etc.). The service provider terminal S-t is composed of a personal computer, a tablet, a smartphone, etc. The service provider terminal S-t receives input operations of various information by, for example, the service provider S (its staff, etc.) and transmits them to the server 1, or receives and displays various information transmitted from the server 1.

[0021] Figure 3 is a block diagram showing an example of the hardware configuration of the server in the information processing system shown in Figure 2.

[0022] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0023] The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 to the RAM 13. In the RAM 13, data etc. necessary for the CPU 11 to execute various processes are also appropriately stored.

[0024] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0025] The input unit 16 is composed of, for example, a keyboard or the like and inputs various kinds of information. The output unit 17 is composed of a display such as a liquid crystal display or a speaker or the like and outputs various kinds of information as images or sounds. The storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like and stores various kinds of data. The communication unit 19 communicates with other devices (for example, the resident terminals KY-1 to KY-m, the management company terminals MM-t, MM-f, MM-k, and the service provider terminal S-t in FIG. 2) via a network including the Internet.

[0026] A removable medium 31 made of a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory or the like is appropriately mounted on the drive 20. The program read from the removable medium 31 by the drive 20 is installed in the storage unit 18 as necessary. Also, the removable medium 31 can store various kinds of data stored in the storage unit 18 in the same manner as the storage unit 18.

[0027] Although not shown in the figure, the resident terminals KY-1 to KY-m, the management company terminals MM-t, MM-f, MM-k, and the service provider terminal S-t in FIG. 2 can also have basically the same configuration as the hardware configuration shown in FIG. 3. Therefore, the description of the hardware configuration of the resident terminals KY-1 to KY-m, the management company terminals MM-t, MM-f, MM-k, and the service provider terminal S-t is omitted. When it is not necessary to individually distinguish the resident terminals KY-1 to KY-m, they are collectively referred to as "resident terminal KY". When it is not necessary to individually distinguish the management company terminals MM-t, MM-f, and MM-k, they are collectively referred to as "management company terminal MM".

[0028] Through the cooperation of various hardware and various software of the server 1 in FIG. 3 like this, the execution of various processes becomes possible. As a result, the above-described present service can be provided. Hereinafter, with reference to FIG. 4, the functional configuration of the server having the hardware configuration of FIG. 3 will be described. FIG. 4 is a functional block diagram showing an example of the functional configuration of the server having the hardware configuration of FIG. 3.

[0029] When the tool T is installed in the server 1 having the hardware configuration of FIG. 3, as shown in FIG. 4, in the CPU 11, a communication management unit 51, a reservation control unit 52, an incentive granting unit 53, and a settlement processing unit 54 function. Further, the communication management unit 51 includes a bulletin board management unit 61, a guideline box management unit 62, a data storage box management unit 63, and a request recruitment management unit 64.

[0030] In one area of the storage unit 18, a resident database 81 (hereinafter, the database is referred to as DB), a bulletin board DB 82, a guideline box 83, a data storage box 84, and a reservation DB 85 are provided. The guideline box 83 and the data storage box 84 are a kind of database although they are not named as DB.

[0031] In the resident DB 81, information regarding residents (inhabitants) (including at least the information on the screen in FIG. 7) is stored. For example, information (such as the account and password of the dwelling unit) for logging in to the condominium management support site (home screen) publicly provided by the server 1 for people related to the condominium MA, information such as the name, room number, contact information (email address, telephone number), workplace, and family composition of the resident (inhabitant) is stored.

[0032] The bulletin board DB82 stores information about the bulletin board (such as contact matters, etc.) publicly disclosed to the residents. The reference box 83 stores the exchange of messages between the residents who have posted from the screen of the reference box function and the people related to the management company.

[0033] The data storage box 84 stores various data (files) such as the minutes of the council meetings and the materials of the management association general meetings.

[0034] The reservation DB85 stores information related to the reservation of the facilities (such as parking lots, bicycle parking areas, assembly halls, etc.) and services (see Fig. 13) of the condominium MA. The information in these databases is used and updated by the following respective parts.

[0035] The following elements are part of the functions of the tool T. The communication management unit 51 is for the management when transmitting predetermined information from the sender to the receiver within the group, and at least executes the setting of permitting one or more persons from among the people related to the group as the sender, and the setting of permitting one or more persons from among the people related to the group as the receiver. Specifically, the following respective parts perform the setting of permission for the sender and the receiver. This setting information is stored in the storage unit 18 and read out and used when each function is executed.

[0036] For example, as the predetermined information, the bulletin board management unit 61 transmits contact matters, etc. from the council RJ to each member of the residents K1, K2 to Kk, Km, etc. by means of the screen of the bulletin board (see Fig. 5) displayed by the bulletin board management unit 61. Specifically, the bulletin board management unit 61 stores the information written on the bulletin board in the bulletin board DB82, and reads out the bulletin board information from the bulletin board DB82 when displaying the bulletin board and displays the bulletin board. In this case, the bulletin board management unit 61 makes a setting to permit one or more persons from among the management staff MT of the management company MC (persons related to the management company MC) and the council RJ as the sender, and makes a setting to permit at least each of the residents K1 to Km, etc. of a plurality of households as the receiver.

[0037] Note that "at least" may be addressed to the account of the household (the household account registrant = for example, a representative such as the father, etc.), or may be addressed to all residents of the household (for example, the father, mother, and children are each addressed separately). As an example of a person related to the management company MC, the management staff MT is exemplified. However, in addition to this, for example, there are a front manager MF placed at the entrance of the condominium MA and a building manager MK placed in the manager's office KR. For any person related to the management company MC, settings may be made to permit these persons. As a result, only a person with the authority as the sender can input information on the bulletin board, and can send communication matters and the like to the residents K1 to Km of each household.

[0038] When the information provision, proposal, etc. from a predetermined resident, for example, resident K1, etc. to the council RJ is made by the suggestion box 83 where resident K1 conveys a request to at least a part of the management company MC and the council RJ, each time the use of the suggestion box 83 is requested by a predetermined resident, as the sender, for example, only the resident K1 in FIG. 1 is permitted, and as the recipient, settings are made to permit one or more persons related to the management company MJ or the council RJ. Specifically, the suggestion box management unit 62 stores the information posted in the suggestion box in the suggestion box 83 together with the time, and also stores the message in which the respondent of the management company MC responds to the posted content in the suggestion box 83 in association with the time. The message exchange on the screen of the suggestion box is stored in the suggestion box 83 in chronological order and is also read out from the suggestion box 83.

[0039] As a result, the function of the suggestion box can be realized, enabling the request from resident K1 to be delivered to one or more persons related to the management company MC or the council RJ for whom permission settings have been made as the recipient without being known to other residents.

[0040] When the data storage box management unit 63 transmits meeting materials of the management union general meeting compiled by the board of directors RJ, etc., if the transmission is from the data storage box 84 with the predetermined information stored in the data storage box 84, as the sender, it sets to permit a person who can access the data storage box 84 and store the predetermined information in the data storage box 84, and as the recipient, it sets to permit a person who can access the data storage box 84 and search for the predetermined information.

[0041] In this way, it is possible to realize the function of a data storage box that can share predetermined information between the permitted sender and recipient.

[0042] When a request or solicitation from, for example, resident K1 to other residents K2 to Km (residents or union members) or a questionnaire from the board of directors RJ to residents K1 to Km is a request or solicitation from a first person to a second person, as the sender, it sets to permit resident K1 who desires to be the first person, and as the recipient, it sets to permit, among residents K1 to Km, for example, resident K2 etc. (one or more people) designated by the first person as a person who can be the second person.

[0043] If the request or solicitation is, for example, to have resident K2 recycle the unwanted items of resident K1, the function of unwanted item recycling can be realized. Also, if the request or solicitation is, for example, to have residents K1 to Km answer a questionnaire created by the board of directors RJ, the questionnaire function from the board of directors RJ to residents K1 to Km can be realized. Specifically, the request solicitation management unit 64 stores information on requests and solicitations such as unwanted item recycling and questionnaires in the data storage box 84, and when each function is carried out, reads the request and solicitation information from the data storage box 84 and displays it on each screen (see FIGS. 8 and 10). In this embodiment, the request and solicitation information is stored in the data storage box 84, but the request and solicitation information (information such as questionnaires and recycling) may be stored and managed in an independent database.

[0044] In this way, it is possible to realize functions such as recycling and questionnaires that can request or recruit a second person, such as resident K2 or other residents, designated by a first person such as resident K1 or the council RJ for whom a permission setting has been made.

[0045] The reservation control unit 52 performs control regarding confirmation of availability of a target such as a facility of the condominium MA, such as a parking lot or a bicycle storage area, or provision of goods or services to residents K1 to Km of the condominium MA, and reception of a reservation for the target when there is availability of the target by residents K1 to Km.

[0046] Thereby, it is possible to provide a reservation function that allows residents K1 to Km to check for availability of, for example, a parking lot, a bicycle storage area, a shared room, etc., and to reserve the parking lot or the bicycle storage area when there is availability.

[0047] When a predetermined person among residents K1 to Km reserves a facility (target) of the condominium MA using the above reservation function and there is no availability of the target when checking for availability of the facility, the incentive granting unit 53 presents an alternative plan such as changing to another available option to the predetermined person, and when the predetermined person accepts the alternative plan, grants a predetermined incentive such as a discount service to the predetermined person. Not only facilities but also services (see FIG. 13) can be targeted. The information on the incentive granted to the predetermined person shall be stored in association with each reservation (including the account of the predetermined person) in the reservation DB 85. However, alternatively, it may be stored and managed in association with the accounts of residents, etc. in a database dedicated to incentive information.

[0048] In this way, by granting an incentive such as discounting the usage fee of a facility to a predetermined person who has accepted an alternative plan to change to another available option, it is possible to promote the use of the target.

[0049] When a reservation for a target such as a facility is accepted by a predetermined person among the residents K1 to Km, or when the target is used, the settlement processing unit 54 executes settlement processing for the consideration of the reservation or use of the target.

[0050] In this way, when a reservation for a target is accepted by a predetermined person, or when the target is used, by executing settlement processing for the consideration of the reservation or use of the target, settlement via manual labor becomes unnecessary, and convenience can be improved in communities such as condominium MA where the interaction between neighbors is casual.

[0051] Hereinafter, with reference to FIGS. 5 to 13, each function of the server 1 having the functional configuration of FIG. 4 will be described.

[0052] FIG. 5 is a diagram showing a screen of the bulletin board function of the server having the functional configuration of FIG. 4. When using the management tool T of the server 1 from the terminal of a person (resident, board of directors, management company) living in or managing the condominium MA, for example, when a resident K1 etc. operates their resident terminal KY-1 (such as entering the URL for login from a browser) to access the login screen (not shown) of the server 1 and enters the account and password of the dwelling unit, if it matches the user information pre-registered in the resident DB81, the login is permitted and a home screen (not shown) is displayed.

[0053] In the left-side column of the home screen, at least an item group such as "Bulletin Board", "Suggestion Box", "Resident Information", "Facility Reservation", "Form", "Management Association", "Recycling", etc. is provided. Hereinafter, as an example of a person (persons) who receives permission, an example of setting permission for residents K1 to Km as recipients (persons with viewing rights) of the bulletin board will be described, but persons (persons) other than this example may also be used. For example, when a resident K1 uses (views) the "Bulletin Board", if, for example, "Bulletin Board" is clicked and operated from among the item group on the home screen, the bulletin board management unit 61 displays the screen 100 of the bulletin board function (see FIG. 5).

[0054] As shown in FIG. 5, on the screen 100, information such as title, condominium name, content, status, category, label, poster, posting date and time, expiration date, etc. are made public to all residents K1 to Km. Therefore, all residents K1 to Km can view the content of the bulletin board on the screen 100 from their respective resident terminals KY-1 to KY-m.

[0055] Operations such as inputting and editing information on this screen 100 can only be performed by those who have the permission to perform operations such as input and editing. Therefore, those who perform operations such as input and editing need to obtain permission for input and editing operations from a group of people who already have that permission or from the service provider S with administrative privileges in advance, or need to be members of a group that has already obtained permission. The bulletin board is sent to all residents, and the viewing permission is assumed to be held by all residents K1 to Km (including directors), the management company MC, and all members of the service provider S. Specifically, when editing the information on the screen 100, if a person has received permission for editing, the edit button is activated, and the content of the above items can be edited from the edit screen displayed by clicking the edit button.

[0056] According to this bulletin board function, only those who have the authority as the sender can input information on the bulletin board screen 100, and can send contact matters and the like to the residents K1 to Km of all households.

[0057] FIG. 6 is a diagram showing a screen of the reference box function of a server having the functional configuration of FIG. 4. For example, when resident K1 uses the "reference box", by clicking, for example, "reference box" from the item group on the home screen, the screen 110 of the reference box function (see FIG. 6) is displayed by the reference box management unit 62.

[0058] As shown in FIG. 6, the screen 110 is a screen on which a resident can start a thread and exchange information such as messages in a chat format between the "resident" who is the resident and the "admin" who is a person related to the management company MC in units of the thread. Files such as images can also be attached as necessary. As a result of the message exchange, the person who started the thread can complete the thread task by clicking the "Complete" button. In this guideline box function, once the thread task is completed, it is set by the guideline box management unit 62 so that the management company MC cannot start a thread.

[0059] According to this guideline box function, the residents K1 to Km can convey their requests to the people related to the management company MC, such as the management staff MT, the front manager MF, and the building manager MK of the management company MC, without being seen by other residents.

[0060] FIG. 7 is a diagram showing a screen of the resident information management function of the server having the functional configuration of FIG. 4. For example, among the council RJ or the management company MC, etc., a specific person (s) who has received permission can use (register) the "resident information". In this case, when, for example, "resident information" is clicked from the item group on the home screen, the resident information registration screen 120 (see FIG. 7) is displayed by the data storage box management unit 63.

[0061] As shown in FIG. 7, on the screen 120, as the information of the resident, for example, items such as surname, name, email address, resident classification, status, telephone number, FAX, condominium name, room number, workplace, date of birth, blood type, Rh antibody, and presence or absence of pets can be viewed only by the person who has received permission for each piece of information. In addition, information on co-residents who live with the resident can be additionally registered.

[0062] When newly registering the information of the occupant, it shall be entered from the page for newly registering the information of the occupant. When editing the information that has been registered once, the edit button will be activated only for those who have received permission for the edit operation separately from the viewing permission. Therefore, that person can click the edit button and edit the information on the displayed edit screen. Note that the method of determining the authority shall be determined for each condominium MA, and the viewing authority, editing authority, and registration authority may be different or the same.

[0063] According to this occupant information management function, as the information of the occupant, for example, surname, name, email address, occupant classification, status, telephone number, FAX, condominium name, room number, workplace, date of birth, blood type, Rh antibody, presence or absence of pets, cohabitants, etc. can be managed. Also, when selecting the recipient of information during a request or recruitment, these pieces of information may be used as conditions.

[0064] Figure 8 is a diagram showing the screen of the questionnaire function of the server having the functional configuration of Figure 4. For example, among the council RJ or the management company MC, etc., a person (or persons) of the group who has received permission can proceed with the operation in the following procedure from among the item groups on the home screen: for example, "Form" → "Form List" → "Select a desired form from the form list" → "Create a questionnaire form", and then a questionnaire can be conducted.

[0065] On the screen 130 shown in Figure 8, the questionnaire created by the above procedure is displayed. Specifically, for items such as condominium name, title, description, response deadline, number of respondents, questions, public range, email contact, editing after response, disclosure of results, etc., each piece of information is presented. In this example, the questionnaire is a council attendance questionnaire (for grasping in advance the members who will attend the next council), the respondents to the questionnaire are council members (directors), and the setting is such that it is publicly available to all occupants. In this questionnaire, after the respondent operates either the "Yes" or "No" radio button as an answer to the question, the answer content is finalized by clicking the "Answer" button. In addition, the questionnaire content can be edited by the person who created the questionnaire or the person with editing authority by clicking the "Edit Button" and editing from the displayed edit screen.

[0066] According to this questionnaire function, by having all the directors of the council (a part of the residents) (the second person) answer the questionnaire created by the members of the council (the first person), it is possible to grasp in advance the members who will attend the next council meeting. Note that this questionnaire function can be used not only for taking attendance at the council meeting but also for other purposes. For example, it can also be used for resolutions at the general meeting of the management union, etc.

[0067] FIG. 9 is a diagram showing a screen of the data storage box function of a server having the functional configuration of FIG. 4. For example, when a person who has received permission among the members of the council RJ uses, for example, the "Data Storage Box", if "Data Storage Box" is clicked from the item group on the home screen, the data storage box management unit 63 displays a screen 140 of the data storage box function (see FIG. 9).

[0068] As shown in FIG. 9, a data storage box list is displayed on the screen 140. The data storage box list is provided with search condition input fields such as condominium association name, file / folder name, latest updater, update date, etc. and a "Search" execution button, and it is possible to search for files stored in the data storage box 84. In this example, the folder names include the council, committee, club, etc., and for each, operations such as editing, moving, and deleting files can be performed from buttons such as "Edit", "Move", and "Delete". For example, by storing the minutes of the council meetings held monthly, etc. in the council folder, it is possible to later check the progress of the content decided at the council meeting.

[0069] According to the data storage box function in this way, a folder can be generated in the data storage box 84, and data can be managed separately for each folder. Regarding the data to be stored in the data storage box 84, not only minutes of meetings but also various types of data can be stored.

[0070] FIG. 10 is a diagram showing a screen of the unused item recycling function of a server having the functional configuration of FIG. 4. For example, when a person (or persons) who has received permission among the residents K1 to Km uses, for example, "unused item recycling", by clicking "Recycling" from the item group on the home screen, the screen 150 of the unused item recycling function (see FIG. 10) is displayed by the request solicitation management unit 64.

[0071] As shown in FIG. 10, a recycling list is displayed on the screen 150. The recycling list is provided with search condition specification columns such as title, category, status, application period, etc. and a "Search" execution button, and it is possible to search for recycled items stored in the data storage box 84. In this example, items such as women's clothing, refrigerators, and golf supplies are on sale, and item descriptions, item conditions, and application periods for each item are presented. When the application period has passed, a "Expired" display is made. Regarding the items uploaded to this screen 150, when the taker bids and the transaction is completed, the items will be directly handed over or handed over via the front manager MF or the administrator MK.

[0072] According to the unused item recycling function in this way, a mechanism can be constructed to share unused items such as furniture and home appliances and outgrown children's clothing among the residents living in the same condominium. If it is just thrown away, only the amount of waste will increase. Systems like other recycling services (such as Mercari and Jimoteya) require vehicle deliveries, which generate exhaust gases. However, by completing the delivery of products within the same condominium as in this embodiment, it is possible to reduce waste and avoid generating exhaust gases, thus implementing an environmentally friendly approach.

[0073] FIG. 11 is a diagram showing a screen of the facility reservation function of a server having the functional configuration of FIG. 4. For example, when a person (user) among residents K1 to Km who wishes to reserve a facility uses the facility reservation function, by clicking on "Facility Reservation" from among the item groups on the home screen, the screen 160 (see FIG. 11) of the facility reservation function is displayed by the reservation control unit 52.

[0074] As shown in FIG. 11, a selection column for reservation details is displayed on the screen 160. The selection column for reservation details is a pull-down menu, and various reservation targets (visitor parking lot, meeting room, etc.) can be selected from the pull-down menu. Up to three reservation targets can be selected.

[0075] Here, when, for example, a visitor parking lot is selected from the pull-down menu, a reservation column is displayed in the lower column of the pull-down menu. In the reservation column, reservation conditions (reception period, reception start, reception deadline, cancellation reception) and a calendar-style reservation date and time specification column are displayed. The user can make a reservation for the visitor parking lot (facility) by specifying the desired reservation date and time in the reservation date and time specification column.

[0076] Thus, according to the facility reservation function, it can be used for reserving existing facilities such as visitor parking lots and meeting rooms. Hitherto, facility reservations that could only be made when going to the management office and when the manager MK was present are now possible 24 hours a day, 365 days a year. In addition, it is possible to add facilities that do not currently exist, and it is also possible to introduce new facilities such as car-sharing, rental bicycles, and co-working spaces. Regarding the introduction of new facilities, the management association KO can bear the initial introduction cost for the introduction, or the initial introduction cost can be set to zero and collected as the facility usage fee to make up for it. When collecting the usage fee from the user when using the facility, the credit settlement function can be used according to the user's wishes.

[0077] FIG. 12 is a diagram showing a screen of the parking lot and bicycle parking lot vacancy confirmation and reservation function of a server having the functional configuration of FIG. 4. For example, when a person (user) among the residents K1 to Km who wishes to check the vacancy or make a reservation for the parking lot or bicycle parking lot checks the vacancy or makes a reservation for the parking lot or bicycle parking lot, by clicking on "Facility Reservation" → "Parking Lot and Bicycle Parking Lot Vacancy Confirmation and Reservation" (not shown) from among the item groups on the home screen, the reservation control unit 52 displays the screen 170 of the parking lot and bicycle parking lot vacancy confirmation and reservation function (see FIG. 12).

[0078] As shown in FIG. 12, on the left side of the screen 170, a layout diagram of the outdoor parking lot and the mechanical parking lot is displayed. In this example, as the outdoor parking lot, for example, Parking Lot A, Parking Lot C, and Parking Lot D are vacant. As the mechanical parking lot, Parking Lot E, Parking Lot F, Parking Lot G, Parking Lot H, and Parking Lot I are vacant.

[0079] In addition, on the layout diagram of the parking lot, an explanatory diagram regarding the vehicle size limits (height, vehicle width, length, underbody, tire width, weight, etc.) is displayed. The vacancy status of the parking lot can be understood from the layout diagram. On the right side of the screen 170, the data of the parking lot master is displayed. As the data of the parking lot master, for example, the sizes of Parking Lot A to Parking Lot I respectively, the contract status of the parking lot, and the check boxes for the parking lot to be applied for are displayed.

[0080] On this screen 170, the user can confirm the location of the parking lot in the layout diagram on the left side of the screen 170, check the checkbox of the desired parking lot with the data of the parking lot master on the right side of the screen 170, and press the "Apply" button to apply for using the available parking lot. Also, even if there is no vacancy, by applying for the desired parking lot, a reservation for waiting for a vacancy can be made.

[0081] According to the vacancy confirmation and reservation function of the parking lot and bicycle parking lot in this way, not only can the available parking lot information be confirmed, but also a reservation for waiting for a vacancy can be made. Also, it is possible to confirm whether parking is possible according to the size of the vehicle. It is possible to support not only flat parking lots but also complex parking lots such as mechanical parking lots. Furthermore, the same applies to motorcycles and bicycles.

[0082] FIG. 13 is a diagram showing a screen of a service reservation function (hereinafter referred to as "share reservation function") by a partner of a server having the functional configuration of FIG. 4.

[0083] The share reservation function is a function in which when any one of residents K1 to Km receives a service, if reservations overlap within a preset condition, the resident can receive a discounted service, and the processing of this function is executed by the reservation control unit 52. For example, assume that a contract (cooperation) is made between the condominium MA and a service provider providing services a to e to discount the service fee according to the number of people who make a prior reservation on the same day. Service a is, for example, a beauty salon service, service b is, for example, a nail service, service c is, for example, a product delivery service, service d is, for example, a home delivery service, and service e is, for example, a massage service, etc. Services a, b, and e are services that residents of the condominium MA receive by going to the service provider. Services c and d are services for delivering goods to the condominium MA.

[0084] For example, when, among residents K1 to Km, for example, residents K1 to K5 wish to reserve the above service, if each of residents K1 to K5 clicks on "Facility Reservation" → "Shared Reservation Function" (not shown) from among the item groups on the home screen, a screen of the shared reservation function (not shown) is displayed on the respective screens of the resident terminals KY-1 to KY-5 by the reservation control unit 52.

[0085] [Case 1] For example, resident K1 makes a reservation for service a from resident terminal KY-1. Subsequently, when resident K2 attempts to make a reservation for service a from resident terminal KY-2, upon seeing that there is already one reservation, in order to receive a discounted service, a reservation is made at a different time on the same day. After that, when resident K3 further attempts to make a reservation for service a from resident terminal KY-3, upon seeing that there are already two reservations, by making a reservation at a different time on the same day, the discount rate is increased.

[0086] In addition, when multiple residents, for example, residents K1 to K5, make reservations for a merchant's product or service at different time slots on the same day, the merchant may provide incentives to residents K1 to K5. Specifically, for example, when a reservation is made in a "different" time slot on the "same day" when having an out-of-town beauty treatment, from the perspective of the merchant, since the trouble of moving can be saved and business can be conducted efficiently, this can be passed on to the customers. Also, regarding merchandise sales, when delivery reservation requests are received from multiple residents K1 to K5 within the same condominium MA on the same day, from the perspective of the merchant, since the delivery cost can be reduced, incentives may also be provided to the multiple target residents K1 to K5. Here, service a has been described, but the same applies to other services such as service b and service e, and it is the same for any service that residents of condominium MA receive by visiting the merchant.

[0087] [Example 2] For example, resident K4 makes a reservation for service c from resident terminal KY-4. If a reservation for service c is made by another resident before the scheduled delivery date and time set for service c, the service can be received at the discount rate set for service c according to the number of such reservations. Here, service c has been described, but the same applies to other services d, and the same holds true for any service that delivers items to condominium MA.

[0088] In this way, according to the shared reservation function, it is possible to provide a service that discounts the service fee as the number of people receiving the service on the same day within the same condominium MA increases.

[0089] Next, various functions included in the above shared reservation function will be described. First, referring to FIGS. 14 to 16, the product registration function of the shared reservation function in the server will be described. FIG. 14 is a diagram showing a list screen of sales companies of the product registration function for registering products (including services) subject to reservation in a server having the functional configuration of FIG. 4. FIG. 15 is a diagram showing a product registration screen transitioned from the sales company list screen of FIG. 14. FIG. 16 is a diagram showing a detailed setting screen of the product transitioned from the product registration screen of FIG. 15.

[0090] The product registration function allows a user with administrator authority to register new products available for residents and the like by performing a predetermined operation from the management screen. In this case, after a user with administrator authority (hereinafter referred to as "administrator") logs in from the management screen and clicks on "Sales Company List" 181 (see FIG. 14) among the item group in the left column of the home screen, the sales company list screen 180 shown in FIG. 14 is displayed. On the sales company list screen 180, it is possible to search for and confirm the sales companies already registered in server 1. On this sales company list screen 180, when the administrator clicks the "New Registration" button 182 in the upper right corner of the screen, it will transition to a sales company registration screen (not shown).

[0091] Here, when clicking on "Seller List" 183 (see Fig. 14) in the item group in the left column, it is possible to register and confirm service providers belonging to the sales company. Also, when clicking on "Category List" 184 (see Fig. 14) in the item group in the left column, a category list screen will be displayed. Since categories and sub-categories can be registered on the category list screen, it is possible to register the classification of the services that can be provided.

[0092] As categories, desired names such as beauty-related, cleaning-related, convenience-related, education-related, etc. can be registered. For the beauty-related category, sub-categories such as barbering / beauty / esthetic / massage, etc. can be registered. For the cleaning-related category, sub-categories such as air conditioner cleaning / water pipe cleaning / kitchen cleaning / bulky waste collection, etc. can be registered. For the convenience-related category, sub-categories such as furniture moving / unwanted item purchase / nursing care, etc. can be registered. For the education-related category, sub-categories such as language learning / private tutoring / music / e-sports, etc. can be registered.

[0093] When clicking on "Product List" 185 (see Fig. 14) in the item group in the left column, the screen will transition to the product list screen 190 shown in Fig. 15. On the product list screen 190, an input field for new product registration and a list of registered products along with sub-categories are displayed.

[0094] On this product list screen 190, among the input fields for new product registration, after selecting the sales company name / shop name and sub-category from the pull-down menus of the sales company name / shop name and sub-category fields, it is possible to register the product name of a new service along with the sub-category by inputting the product code, product name, reservation start date, and reservation end date, etc.

[0095] Furthermore, for a product, by clicking on a course setting button (not shown in the figures), the course setting screen 200 shown in FIG. 16 is displayed. On this course setting screen 200, the course can be set by entering information such as the time and price related to the product or service in the column for the corresponding course name.

[0096] Note that the screen example in the above product registration function is just an example. In addition, the product registration function also has a function to set an area where services can be provided, for example, by municipality (town association) unit or by condominium unit with registration. Also, a function is provided for the selling company to select the unit that can be shared.

[0097] Subsequently, with reference to FIGS. 17 and 18, the screen operations when the resident uses the share reservation function will be described. FIG. 17 is a diagram showing a bulletin board list screen displayed when a resident logs in. FIG. 18 is a diagram showing a share reservation screen transitioned from the bulletin board list screen of FIG. 17. When users with user authority, such as residents A, B, etc., log in from the login screen (not shown), the bulletin board list screen 210 shown in FIG. 17 is displayed.

[0098] Here, for example, when residents A and B use the share reservation function, they click on "Share Reservation" 211 in the item group arranged in the left column of the bulletin board list screen 210. Then, the screen transitions to the share reservation screen 220 shown in FIG. 18.

[0099] This share reservation screen 220 displays a list of registered products and services. Note that in this example, since there are no registered products or services, no list of products or services is displayed on the screen.

[0100] When products or services are displayed on the shared reservation screen 220, for example, if resident A makes selection operations in the order of subcategory, product, and course from the category, the desired products or services will be displayed.

[0101] And when resident A uses the displayed products or services, by clicking the date and time designation button arranged on the shared reservation screen 220, a date and time selection screen will be displayed. So, by selecting the desired date and time from the displayed date and time selection screen and operating the "Reservation Confirmation" button, the products or services can be reserved.

[0102] Also, for example, if resident B operates in the same way as resident A and reaches the date and time selection screen for selecting the desired date and time, and it is found that a reservation has already been made by resident A on the same day, a reservation will be made in a time zone different from that of resident A's reservation time zone.

[0103] In this way, when reservations are made from residents A and B of the same condominium on the same day, residents A and B can receive the privileges preset by the sales company. Examples of the privileges include discounts at the time of next service use, prizes, presents, etc.

[0104] Next, with reference to FIGS. 19 and 23, the product details setting function in which the sales company sets the details of the product among the shared reservation functions will be described. FIGS. 19 to 23 are diagrams showing a product details list screen displayed when the sales company sets the details of the product. The sales company determines the conditions for granting privileges to the users who use the above products or services. Examples of the conditions include sales amount, time taken for the service, quantity of the product, etc. The function of setting the details of the product including such privilege granting will be described below.

[0105] When a user with user privileges, such as a person in charge at a sales company, logs in from a login screen (not shown) and performs operations to display a product list screen and then a product details screen from the home screen, the product details screen 230 shown in FIG. 19 is displayed. Although FIGS. 19 to 23 are shown in separate figures, when a scroll operation is performed on the sidebar of the product details screen 230, it shows the state where the content scrolls up and down, and as the screen (content), they are the same.

[0106] In the product details screen 230, a service (product) such as esthetic is registered by the sub-category name, and the following content shown in the product details screen 230 can be set for the esthetic.

[0107] For example, reservation start time 2024 / 5 / 23, reservation end time 2024 / 6 / 30, reservation period display "Yes", calendar display "Yes", 24:00 one day before reservation confirmation, use cancellation policy "Yes", cancellation policy "90% of the fee will be charged one day before the amount confirmation date", "50% of the fee will be charged two days before the amount confirmation date", moving / cleaning time "10 minutes", maximum number of simultaneous reservations "2", provided time setting "Sunday 09:00~18:00", "Monday 09:00~18:00"~"Saturday 09:00~18:00", temporary closure setting, discount rate setting "10% discount for 120-minute reservation", "20% discount for 180-minute reservation", regarding the date of service "Reservations are accepted until the day before", promotion content "There are privileges of 10% and 20% discounts according to the reservation status", provider's phone number "0901111111", provider's email address "xxx@xxx.xx" top image, explanatory image, course 1 "price 10,000 yen, time taken 100 minutes, explanation, memo", course 2 "price 20,000 yen, order 20, time taken 200 minutes, explanation, memo", registration date "2024 / 5 / 23", etc. can be set.

[0108] Here, for example, regarding the setting of the item of the tidying-up time and moving time 231 in FIG. 20, after taking an interval (10 minutes in this example) considering the tidying-up time and moving time, the reservable time can be set for the second and subsequent residents, and that time zone is presented to the next reservation applicant.

[0109] Regarding the item of discount rate setting in FIG. 21, multiple settings are possible. The discount conditions can be set with numerical values such as time (in this example, "for a reservation of 120 minutes"), amount, number, etc., and the discount rate when those conditions are met can also be set with numerical values such as XX percent off (in this example, "10% off") or XX discount, and that is presented to the reservation applicant.

[0110] Next, with reference to FIGS. 24 to 29, the parking lot management function will be described. FIG. 24 is a diagram showing a list screen of parking lot layout diagrams displayed by the parking lot management function. FIG. 25 is a diagram showing a new registration screen of a parking lot layout diagram displayed by the parking lot management function. FIG. 26 is a diagram showing a vehicle compartment registration and list display screen of the parking lot management function. FIG. 27 is a diagram showing an edit screen of vehicle compartment information that transitions from the vehicle compartment registration and list display screen in FIG. 26. FIG. 28 is a diagram showing a list screen of parking lots and bicycle parking areas that is displayed when the "Parking lot and bicycle parking area" in the left column of the screen is clicked. FIG. 29 is a diagram showing the state of a screen on which candidates for parking spaces (vehicle compartments) searched when the "Search" button on the list screen of parking lots and bicycle parking areas in FIG. 28 is clicked are displayed.

[0111] First, the registration function of the parking lot layout diagram in the parking lot management function will be described. After the administrator logs in from the login screen, on the displayed home screen, when the administrator clicks, for example, "Parking lot and bicycle parking area" in the item group in the left column, sub-items are displayed. When the administrator clicks "Parking lot layout diagram" 241 (see FIG. 24) in those sub-items, the parking lot layout diagram list screen 240 shown in FIG. 24 is displayed. When the "New Registration" button of the parking lot layout diagram arranged in the upper right of the management screen 240 is clicked, the screen transitions to the new registration screen 250 of the parking lot layout diagram shown in FIG. 25.

[0112] On the new registration screen 250 of the parking lot layout diagram in FIG. 25, items such as condominium name, ID, parking lot name, Area 1, layout diagram upload, etc. and their input fields are respectively arranged. After entering information in each of the input fields and uploading the file of the parking lot layout diagram, the parking lot layout diagram can be registered. For Area 1, in order to correspond to a multi-story parking lot, it is possible to input upper stage, middle stage, lower stage, etc. in the area name. Also, for Area 1, it is possible to input the number of car compartments. In addition, when the area is divided into multiple parts in a large condominium or in a multi-story parking lot, the layout diagram can be registered for each area.

[0113] Subsequently, the car compartment registration and list display function in the parking lot management function will be described. On any of the above screens, when the administrator clicks on "Car Compartment Registration and List Display" 261 (see FIG. 26) which is a sub-item displayed under the item of, for example, "Parking Lot / Bicycle Parking Lot" in the item group in the left column, the car compartment registration and list display screen 260 shown in FIG. 26 is displayed.

[0114] When the button 262 of "New Car Compartment Registration" arranged in the upper right of the car compartment registration and list display screen 260 is clicked, the screen transitions to a new registration screen (not shown), and by entering various information in each of the input fields arranged on the new registration screen, the registration of the car compartment can be performed.

[0115] Also, among the multiple columns of the already registered car compartments displayed on the car compartment registration and list display screen 260 in FIG. 26, when the "Edit" button 263 of the desired column is clicked, the edit screen 270 of the information of that car compartment (see FIG. 27) is displayed. After editing the information of the car compartment on the edit screen 270 in FIG. 27, by operating the new registration button instead of the update button, a new car compartment can be newly registered by using (editing) some of the information of the existing car compartment.

[0116] In the editing screen 270 of FIG. 27, for example, by editing the information in the input field of the item "Classification" 271, one of a parking lot / bicycle parking lot / motorcycle parking lot, etc. can be set. Since this input field uses a selection method with a pull-down menu, by selecting a desired item from "Parking Lot", "Bicycle Parking Lot", and "Motorcycle Parking Lot" displayed in the pull-down menu, the selected item can be set for the classification.

[0117]

[0116] Also, in the editing screen 270, for example, by editing the information in the input field of the item "Contract Period" 272, the contract period can be set. Since this input field uses a selection method with a pull-down menu, by selecting a desired item from "Unlimited", "1 year", "2 years", "3 years",... displayed in the pull-down menu, the selected item can be set for the contract period.

[0118] Furthermore, in the editing screen 270, for example, by inputting the information in the input fields of items such as "Length", "Height", and "Width" 273 of the passenger compartment, the size limit of the parking space can be set. By disclosing the "Length", "Height", "Width", etc. of the passenger compartment input in this input field as the size of the parking space to the residents, when a person who later hopes to rent the passenger compartment registers the size of the vehicle, if the size of the vehicle does not match the parking space, it can be restricted, such as notifying that it is not applicable or an error, so that the parking lot that the person who hopes to rent the passenger compartment can rent can be restricted.

[0119] Also, in the editing screen 270, for example, by inputting information such as "Administrator Authority", "Application Order", "Lottery", etc. in the input field of the item "Decision Method" 274, the decision method when renting out the passenger compartment can be set. For example, by inputting "Lottery" in the input field and setting the "Decision Method", when there is an available space in the parking lot or bicycle parking lot, the act of gathering applicants, conducting a lottery, and selecting one person can be automatically executed. Specifically, when there is an available space in a parking space, this parking lot management function discloses the information of the parking space that has become available for lottery selection on a bulletin board, solicits renters from residents within a specified period, closes the applications by the day before the deadline when there are multiple applications, conducts a lottery among the applicants on the deadline day, and automatically executes a series of processes such as selecting the person who will rent the parking space. As a result, when a space becomes available in the parking lot or bicycle parking area, the management association can lend the parking lot or bicycle parking area to interested parties fairly without manual intervention.

[0120] Next, the parking lot application function in the parking lot management function will be described. As described above, when there is an available space in a parking space, the information of the parking space that has become available is disclosed on a bulletin board. On the bulletin board, renters are solicited from residents. The function when a renter applies for this solicitation is the parking lot application function.

[0121] In this case, when a resident clicks on, for example, "Parking Lot / Bicycle Parking Area" in the item group in the left column of the screen, the parking lot / bicycle parking area list screen 280 shown in FIG. 28 is displayed. On the parking lot / bicycle parking area list screen 280, a resident (renter) who wants to rent a parking space newly inputs the parking lot name and classification into the input field 281 of the "New Application" item arranged on the parking lot / bicycle parking area list screen 280, further inputs the size of the vehicle they own or plan to purchase in millimeters, and clicks on the "Search" button 282.

[0122] By clicking on the "Search" button 282, the management information of the parking lot is searched using the information input into the new application input field 281 as a key, and candidates for available parking spaces (parking spaces) considering the vehicle size are displayed in the column 283 below the input field 281 in FIG. 29. In this example, two candidates for parking spaces (parking spaces) are displayed.

[0123] Here, when the resident (tenant applicant) clicks on any of the "Application Selection" buttons 284 arranged at the upper right corner of column 283, the "Apply for Parking Space" button 285 arranged below column 283 becomes active and the color of the button changes. By clicking on the "Apply for Parking Space" button 285, the resident (tenant applicant) can apply for renting an available parking space (compartment).

[0124] After the application, corresponding actions are taken according to the settings of the "Determination Method" 274 in FIG. 27 above ("Administrator Authority", "Application Order", "Lottery"). For example, if it is "Application Order", the screen directly transitions to the contract application page, and on the transitioned contract application page, a rental contract for the parking space (compartment) can be made.

[0125] Thus, according to this parking lot application function, the resident (tenant applicant) can learn from the bulletin board that an available parking lot has occurred, initiate a new application from the "Parking Lot / Bicycle Parking Area" item, and complete the entire process from application to rental contract solely through screen operations.

[0126] The above is an explanation of one embodiment of the present invention. However, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are considered to be included in the present invention. In the above-described embodiment, the facilities of the condominium MA were mainly described as the "target". However, since services and articles other than facilities can also be the "target", these are collectively referred to as "facilities, etc.". Regarding the above service, the service usage fee can be added to the management fees of residents K1 to Km and made into a paid service for residents K1 to Km to bear. However, it can also be made free at the discretion of the service provider S. For example, when a service provider S and a management association KO conclude a usage contract regarding the service (system) of the service provider S, the service provider S may promise to distribute a brochure issued by the service provider S to each household in the condominium MA, and then allow the residents K1 to Km of each household to use the system for free. Note that the service provider S may obtain profits from the advertising fees paid by the advertisers by placing advertisements in the brochure. When the management company MC becomes the contracting party for the service of the service provider S, the management company MC may pay the service usage fee to the service provider S. In this case, similar to the above, the service usage fee may be made free by the management company MC distributing the brochure of the service provider S to each household through the management association KO.

[0127] In the above-described embodiment, the server 1 has been described as a part of the information processing system used by the condominium management association and the residents, but it is not limited thereto and can also be applied to the following uses. For example, by changing the interface, the server 1 can also be operated by organizations such as local governments (town associations), for example, agricultural cooperatives (JA), fishery cooperatives (JF), and forestry cooperatives (forest associations).

[0128] Also, a function particularly expected by town associations, JA, JF, forest associations, etc. is a safety confirmation system. The safety confirmation system is a communication network system that utilizes a bulletin board. By diverting the server 1, it is possible to transmit information such as the need for rescue and assistance along with the safety confirmation.

[0129] Furthermore, in the event of an emergency such as a disaster, safety confirmation information is transmitted from the condominium, management company, management association, etc. (the first party) to all residents (the second party). The resident who receives the safety confirmation contact transmits an answer regarding whether rescue and assistance are required (a yes / no answer) to the management company / management association together with the safety answer. In this case, the request or solicitation is for the resident (the second party) to answer the safety confirmation information created by the management company / management association, etc. (the first party).

[0130] When Server 1 is used by the neighborhood association, JA, JF, and the forestry group, the neighborhood association officers' meeting and headquarters will send information about checking the safety of all cooperative members to all members. The cooperative members who receive the safety confirmation information will reply to the officers' meeting and headquarters regarding their safety, whether rescue assistance is needed, etc.

[0131] As a method of using Server 1 as a common system, for example, the management company, management cooperative, neighborhood association, and headquarters may execute the task of informing each user about the method of distribution regarding disaster preparedness (mutual assistance).

[0132] For example, the system configuration shown in FIG. 2 and the hardware configuration of Server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention and are not particularly limited.

[0133] Also, the functional block diagram shown in FIG. 4 is merely an example and is not particularly limited. That is, it is sufficient that the information processing system in FIG. 2 is equipped with the function of executing the above-described series of processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in FIG. 4.

[0134] Also, the location of the functional blocks is not limited to FIG. 4 and may be arbitrary. For example, at least a part of the functional blocks arranged on the Server 1 side may be configured to be provided on the resident terminals KY-1 to KY-m side, the management company terminals MM-t, MM-f, MM-k side, the service provider terminal S-t side, or other information processing devices not shown in the figure.

[0135] Also, the above-described series of processes can be executed by hardware or by software. Also, one functional block may be configured by hardware alone, by software alone, or by a combination thereof.

[0136] When a series of processes are to be executed by software, the programs that make up the software are installed on a computer or the like from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, such as a general-purpose smartphone or personal computer in addition to a server.

[0137] A recording medium containing such a program is not only constituted by a removable medium (not shown) distributed separately from the apparatus main body for providing the program to the user, but also constituted by a recording medium or the like provided to the user in a state pre-installed in the apparatus main body.

[0138] Note that, in this specification, the step of describing a program recorded on a recording medium includes not only processes performed in time series according to the order thereof, but also processes that are not necessarily processed in time series and are executed in parallel or individually.

[0139] In summary, the information processing apparatus to which the present invention is applied only needs to have the following configuration and can take various embodiments. (1) That is, the information processing apparatus (for example, the server 1 in FIG. 4) to which the present invention is applied In an information processing apparatus (for example, the server 1 in FIG. 4) that supports communication within a unit (for example, a group) of at least a part of the co-owners, residents, and owners of each household constituting a predetermined apartment house (for example, the condominium MA in FIG. 1), the council selected from the co-owners, and the management company Management when transmitting predetermined information from a sender to a recipient within the unit (e.g., group), including at least setting to permit one or more persons from among those related to the unit (e.g., group) as senders, and setting to permit one or more persons from among those related to the unit (e.g., group) as recipients, and communication management means (e.g., communication management unit 51 in FIG. 4) that executes at least these settings. comprises.

[0140] In this way, by at least setting to permit one or more persons from among those related to the unit (e.g., group) as senders, and setting to permit one or more persons from among those related to the unit (e.g., group) as recipients, various communications between the unit (e.g., group) of the sender and the unit (e.g., group) of the recipient become possible. As a result, it is possible to provide a service that enables various communications within a unit, taking as units at least some of the members, residents, and owners of each of the plurality of households (e.g., residential households) constituting an apartment house (e.g., the condominium MA in FIG. 1), the council selected from among the members, and the management company.

[0141] (2) In the information processing apparatus (e.g., server 1 in FIG. 4), the transmission of the predetermined information (e.g., matters to be communicated from the council to each member) is transmission by a bulletin board, and the communication management means (e.g., communication management unit 51 in FIG. 4) sets to permit one or more persons from among those related to the management company and the council as the sender, and sets to permit at least each member of the plurality of households as the recipient, and further comprises a sender / recipient management unit (e.g., bulletin board management unit 61 in FIG. 4). comprises.

[0142] As a result, it is possible to realize a bulletin board function that can transmit predetermined information (for example, matters to be communicated from the board of directors to each member of a plurality of households set as recipients) to the members of each of the plurality of households set as recipients from the people related to the management company set as the sender and the board of directors.

[0143] (3) In the above information processing apparatus (for example, the server 1 in FIG. 4), The transmission of the predetermined information (for example, information provision and proposals from the resident K1 in FIG. 1 to the board of directors RJ) is by a suggestion box (for example, the suggestion box 83 in FIG. 4) through which the resident (for example, the resident K1 in FIG. 1) conveys a request to at least a part of the management company (for example, the management company MC in FIG. 1) and the board of directors (for example, the board of directors RJ in FIG. 1), The communication management means (for example, the communication management unit 51 in FIG. 4) Every time one use of the suggestion box (for example, the suggestion box 83 in FIG. 4) is requested by a predetermined resident, As the sender, a setting is made to permit only the predetermined resident (for example, the resident K1 in FIG. 1), And a suggestion box management means (for example, the suggestion box management unit 62 in FIG. 4) for making a setting to permit one or more persons related to the management company or the board of directors as the recipient, is provided.

[0144] In this way, every time one use of the suggestion box (for example, the suggestion box 83 in FIG. 4) is requested by a predetermined resident, by making a setting to permit only the predetermined resident (for example, the resident K1 in FIG. 1) as the sender and a setting to permit one or more persons related to the management company or the board of directors as the recipient, it is possible to realize the function of the suggestion box that can deliver a request from a predetermined resident (for example, the resident K1 in FIG. 1) to one person related to the management company or the board of directors set as the recipient without being known to other residents (for example, the resident K2 in FIG. 1).

[0145] (4) In the above information processing apparatus (for example, the server 1 in FIG. 4), The transmission of the predetermined information (e.g., the meeting materials of the management union general meeting summarized by the board of directors RJ, etc.) is a transmission from the predetermined location (e.g., the data storage box 84 in FIG. 4) where the predetermined information is stored, The communication management means (e.g., the communication management unit 51 in FIG. 4) sets, as the sender, to permit a person who can access the predetermined location (e.g., the data storage box 84 in FIG. 4) and store the predetermined information in the predetermined location (e.g., the data storage box 84 in FIG. 4), and a data storage box management unit (e.g., the data storage box management unit 63 in FIG. 4) that sets, as the recipient, to permit a person who can access the predetermined location (e.g., the data storage box 84 in FIG. 4) and search for the predetermined information, is provided.

[0146] In this way, by setting to permit, as the sender, a person who can store the predetermined information (e.g., the meeting materials of the management union general meeting summarized by the board of directors RJ, etc.) in the predetermined location (e.g., the data storage box 84 in FIG. 4), and by setting to permit, as the recipient, a person who can search for the predetermined information at the predetermined location (e.g., the data storage box 84 in FIG. 4), the function of the data storage box that can share the predetermined information between the permitted sender and recipient can be realized.

[0147] (5) In the above information processing apparatus (e.g., the server 1 in FIG. 4), the predetermined information (e.g., a request or solicitation from the resident K1 to other residents K2 to Km or a questionnaire from the board of directors RJ to each resident, etc.) is a request or solicitation from a first person to a second person, the communication management means (e.g., the communication management unit 51 in FIG. 4) sets, as the sender, to permit the resident or the union member who desires to be the first person, A request solicitation management means (for example, the request solicitation management section 64 in FIG. 4) that makes a setting to permit one or more persons designated by the first person as persons who can be the second person among the resident or the member as the recipient. is provided.

[0148] In this way, when making a request or solicitation from the first person to the second person, as the sender, a setting is made to permit a resident (for example, resident K1) or a member who desires to be the first person, and as the recipient, among the residents or members, one or more persons (for example, residents K2 to Km) designated by the first person (for example, resident K1 or the council RJ) as persons who can be the second person are permitted. By doing so, a request solicitation function (request or solicitation, questionnaire, etc.) that enables a request or solicitation from the first person (for example, resident K1) who has been permitted to the second person (for example, residents K2 to Km) can be realized.

[0149] (6) The request or the solicitation is to have the second person (for example, other residents K2 to Km) recycle the unnecessary items of the first person (for example, resident K1).

[0150] Thereby, the function of recycling unnecessary items can be realized.

[0151] (7) The request or the solicitation is to have the second person (for example, residents K1 to Km) answer a questionnaire created by the first person (for example, the council RJ).

[0152] Thereby, the questionnaire function from the first person (for example, the council RJ) to the second person (for example, residents K1 to Km) can be realized.

[0153] (8) The request or the solicitation is to have the second person (for example, residents K1 to Km) answer the information on approval or disapproval created by the first person (for example, the council RJ). Accordingly, in the event of an emergency such as a disaster, the first person (e.g., the council RJ) can perform a function of contacting the second person (e.g., the residents K1 to Km) to confirm their safety and inquire about the necessity of release.

[0154] (9) The information processing method to which the present invention is applied (e.g., the information processing method by the server 1 in FIG. 4) is an information processing method executed by an information processing apparatus (e.g., the server 1 in FIG. 4) that supports communication within a unit (e.g., a group) including at least a part of the co-owners, residents, and owners of each of a plurality of housing units constituting a predetermined apartment house (e.g., the condominium MA in FIG. 1), a council selected from among the co-owners, and a management company, a communication management step that performs at least a setting for permitting one or more persons from among the persons related to the unit (e.g., the group) as senders and a setting for permitting one or more persons from among the persons related to the unit (e.g., the group) as receivers when transmitting predetermined information from a sender to a receiver within the unit (e.g., the group), including it is possible.

[0155] (10) The program to which the present invention is applied (e.g., the program for operating the CPU 11 of the server 1 in FIG. 4) is a computer that supports communication within a unit (e.g., a group) including at least a part of the co-owners, residents, and owners of each of a plurality of housing units constituting a predetermined apartment house (e.g., the condominium MA in FIG. 1), a council selected from among the co-owners, and a management company, a communication management step that performs at least a setting for permitting one or more persons from among the persons related to the unit (e.g., the group) as senders and a setting for permitting one or more persons from among the persons related to the unit (e.g., the group) as receivers when transmitting predetermined information from a sender to a receiver within the unit (e.g., the group), executes control processing including it is possible.

[0156] (11) The information processing apparatus to which the present invention is applied (for example, the server 1 in FIG. 4) is for the purpose of providing goods or services to the facilities (for example, parking lots and bicycle parking areas) of a predetermined apartment house (for example, the condominium MA in FIG. 1) or the residents (for example, the residents K1 to Km in FIG. 1) of the predetermined apartment house, and executes control related to confirmation of the availability of the object by the resident and acceptance of a reservation for the object when there is availability of the object. Reservation control means for facilities, etc. (for example, the reservation control unit 52 in FIG. 4), is provided.

[0157] Accordingly, it is possible to provide a reservation function that allows a resident (for example, the residents K1 to Km in FIG. 1) to confirm the availability of an object (for example, a parking lot or a bicycle parking area) and make a reservation for the object when there is availability of the object.

[0158] (12) In the above information processing apparatus (for example, the server 1 in FIG. 4), when a predetermined person among the residents (for example, the residents K1 to Km in FIG. 1) confirms the availability of the object and there is no availability of the object, an alternative plan (for example, a plan to change to another available space) is presented to the predetermined person, and when the predetermined person accepts the alternative plan (for example, a plan to change to another available space), an incentive giving means (for example, the incentive giving unit 53 in FIG. 4) that gives a predetermined incentive (for example, a discount on the share reservation function) to the predetermined person, is further provided.

[0159] In this way, by giving a predetermined incentive (for example, a discount on the share reservation function) to a predetermined person who has accepted an alternative plan (for example, a plan to change to another available space), it is possible to promote the use of the object.

[0160] (13) In the above information processing apparatus (for example, the server 1 in FIG. 4), when a reservation for the object is accepted by a predetermined person among the residents or when the object is used, settlement processing means (for example, the settlement processing unit 54 in FIG. 4) that executes settlement processing for the consideration for the reservation or use of the object, further includes.

[0161] In this way, when a reservation for a target is accepted by a predetermined person or when the target is used, by executing the settlement process for the consideration of the reservation or use of the target, manual settlement becomes unnecessary, and convenience can be improved in communities such as collective housing.

[0162] (14) The information processing method to which the present invention is applied (for example, the information processing method of the server 1 in FIG. 4) is In the information processing method executed by an information processing apparatus (for example, the server 1 in FIG. 4), Regarding the provision of goods or services to the facilities (for example, parking lots and bicycle parking areas) of a predetermined condominium (for example, the condominium MA in FIG. 1) or the residents (for example, the residents K1 to Km in FIG. 1) of the predetermined condominium (for example, the condominium MA in FIG. 1), a facility reservation control step for executing control regarding the confirmation of the availability of the target by the resident and the acceptance of a reservation for the target when it is available, including is possible.

[0163] (15) The program to which the present invention is applied (for example, the program that operates the CPU 11 of the server 1 in FIG. 4) is to cause a computer to Regarding the provision of goods or services to the facilities (for example, parking lots and bicycle parking areas) of a predetermined condominium (for example, the condominium MA in FIG. 1) or the residents (for example, the residents K1 to Km in FIG. 1) of the predetermined condominium (for example, the condominium MA in FIG. 1), a facility reservation control step for executing control regarding the confirmation of the availability of the target by the resident and the acceptance of a reservation for the target when it is available, execute control processing including is possible.

Explanation of Signs

[0164] K1 to Km ··· Residents, MA ··· Apartment, MT ··· Management Staff, MF ··· Front Manager, MK ··· Building Superintendent, S ··· Service Provider, KY-1 to KY-m ··· Resident Terminals, MM-t, MM-f, MM-k ··· Management Company Terminals, S-t ··· Service Provider Terminals, 1 ··· Server, 11 ··· CPU, 12 ··· ROM, 13 ··· RAM, 14 ··· Bus, 15 ··· Input / Output Interface, 16 ··· Input Section, 17 ··· Output Section, 18 ··· Storage Section, 19 ··· Communication Section, 20 ··· Drive, 31 ··· Removable Media, 51 ··· Communication Management Section, 52 ··· Reservation Control Section, 53 ··· Incentive Granting Section, 54 ··· Settlement Processing Section, 61 ··· Bulletin Board Management Section, 62 ··· Guideline Box Management Section, 63 ··· Data Storage Box Management Section, 64 ··· Request Recruitment Management Section, 81 ··· Resident DB, 82 ··· Bulletin Board DB, 83 ··· Guideline Box, 84 ··· Data Storage Box, 85 ··· Reservation DB

Claims

1. An information processing device that supports communication within a unit consisting of at least some of the members, residents, and owners of each of a plurality of units constituting a specific housing complex, a board of directors selected from the members, and a management company, a communication management means for managing the transmission of predetermined information from a sender to a receiver within the unit, which at least executes a setting for authorizing one or more people from among the people related to the unit as senders and a setting for authorizing one or more people from among the people related to the unit as receivers; An information processing device comprising:

2. The transmission of the predetermined information is via a bulletin board, The communication management means includes: A setting is made to authorize a person related to the management company and one or more people from the board of directors as the sender, A setting is made to authorize at least each member of the plurality of households as the recipient. The information processing device according to claim 1 .

3. The transmission of the specified information is via a suggestion box through which the resident conveys requests to at least a part of the management company and the board of directors, The communication management means, each time a request for use of the suggestion box is made by a specific resident, A setting is made to permit only the specified resident as the sender, Setting to authorize one or more persons related to the management company or the board of directors as the recipient; The information processing device according to claim 1 .

4. The transmission of the specified information (for example, meeting materials for the management association general meeting compiled by the board of directors RJ) is a transmission from a specified location with the specified information stored in the specified location, A setting is made to permit a person who can access the predetermined location and store the predetermined information in the predetermined location as the sender, A setting is made to permit a person who can access the predetermined location and search for the predetermined information as the recipient. The information processing device according to claim 1 .

5. The predetermined information is a request or invitation from a first person to a second person, A setting is made to authorize the resident or the member who wishes to be the first person as the sender, Setting the recipient to authorize one or more of the residents or members designated by the first person as potential second persons; The information processing device according to claim 1 .

6. The request or invitation is to have the second person recycle the unnecessary items of the first person, The information processing device according to claim 5 .

7. The request or invitation is to have the second person respond to a questionnaire created by the first person. The information processing device according to claim 5 .

8. The request or invitation is to have the second person respond to the proposal confirmation information created by the first person, The information processing device according to claim 5 .

9. An information processing method implemented by an information processing device that supports communication within a unit consisting of at least some of the members, residents, and owners of each of a plurality of units constituting a specific housing complex, a board of directors selected from the members, and a management company, comprising: a communication management step for managing the transmission of predetermined information from a sender to a receiver within the unit, the communication management step including at least a setting for authorizing one or more people from among the people related to the unit as senders and a setting for authorizing one or more people from among the people related to the unit as receivers; An information processing method comprising:

10. A computer that supports communication within a unit consisting of at least a portion of the members, residents, and owners of each of a plurality of units constituting a specified apartment complex, a board of directors selected from the members, and a management company, a communication management step for managing the transmission of predetermined information from a sender to a receiver within the unit, the communication management step including at least a setting for authorizing one or more people from among the people related to the unit as senders and a setting for authorizing one or more people from among the people related to the unit as receivers; A program that executes control processing including:

11. A facility reservation control means for controlling confirmation of availability of the facility of a specific housing complex or provision of goods or services to residents of the specific housing complex by the residents and control of acceptance of reservations for the facility when availability is available; An information processing device comprising:

12. an incentive granting means for allowing a predetermined person among the residents to check the target vacancy and, if the target vacancy is not available, to present an alternative to the predetermined person and, when the predetermined person accepts the alternative, to grant a predetermined incentive to the predetermined person; The information processing device according to claim 11 , further comprising:

13. a payment processing means for executing a payment process for the consideration for the reservation or use of the object when a reservation for the object is accepted or when the object is used by a predetermined person among the residents; The information processing device according to claim 11 , further comprising:

14. An information processing method executed by an information processing device, a facility reservation control step for controlling confirmation of availability of the facility of a specific housing complex or provision of goods or services to residents of the specific housing complex by the residents and control of acceptance of reservations for the facility when the facility is available; An information processing method comprising:

15. On the computer, a facility reservation control step for controlling confirmation of availability of the facility of a specific housing complex or provision of goods or services to residents of the specific housing complex by the residents and control of acceptance of reservations for the facility when the facility is available; A program that executes control processing including:

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