Reservation system and reservation program for ready mixed concrete

Abstract

To provide a reservation system for ready mixed concrete capable of suppressing time and effort of dealing with an order reservation.SOLUTION: A ready mixed concrete reservation system 1 for reserving an order for ready mixed concrete is provided with mixture determination means 40 for executing mixture determination as to apply, as mixture information of ready mixed concrete to be delivered, which of standard mixture information showing standard mixture to be used in the case of delivering ready mixed concrete within a quasi-period and corrected mixture information showing corrected mixture to be used in the case of delivering ready mixed concrete within a corrected period different from the quasi-period. Therein, order information includes desired delivery schedule information showing a desired delivery schedule of ready mixed concrete, and the mixture determination means 40 is configured to: in the case that a date corresponding to the desired delivery schedule is included in a standard period, apply, as the mixture determination, the standard mixture information; and, in the case that the date corresponding to the desired delivery schedule is included in a corrected period, apply, as the mixture information, the corrected mixture information.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a ready-mix concrete reservation system and a reservation program for making reservations for ready-mix concrete. [Background technology]

[0002] 2. Description of the Related Art Conventionally, as shown in FIG. 2 of Patent Document 1, for example, there is known an order management system that manages the ordering and receiving of products between an orderer and a receiver.

[0003] In this order management system, the orderer operates an order client (such as a personal computer), telephone, and facsimile machine, and the recipient operates a contractor client (such as a personal computer), and an order management server handles shipping management between the orderer client and the contractor client. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2003-346024 A Summary of the Invention [Problem to be solved by the invention]

[0005] Incidentally, when an order (order reservation) for ready mixed concrete is made, it may become necessary to modify the mix ratio at the time of shipment for the reserved ready mixed concrete order, which requires time and effort to check whether the mix ratio needs to be modified and to check the content of the modification.

[0006] In view of the above circumstances, an object of the present invention is to provide a ready-mix concrete reservation system that can reduce the effort required for handling order reservations. [Means for solving the problem]

[0007] The ready-mix concrete reservation system of the present invention is A ready-mixed concrete reservation system that reserves an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether to apply standard mix information indicating a standard mix used when the ready-mixed concrete is delivered within a standard period, or to apply modified mix information indicating a modified mix used when the ready-mixed concrete is delivered within a modified period, which is a period different from the standard period, as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The order information includes desired delivery schedule information indicating a desired delivery schedule of ready-mix concrete, The blending determination means is configured to apply the standard blending information as the blending information when the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the standard period, and to apply the revised blending information as the blending information when the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the revised period.

[0008] According to the ready-mix concrete reservation system configured as described above, when an order for ready-mix concrete is received from a customer, it is configured to determine whether to apply a standard mix or a modified mix as the mix for the ready-mix concrete depending on the date corresponding to the desired scheduled delivery of the ready-mix concrete, thereby reducing the effort required to determine the mix to be applied depending on the date corresponding to the desired scheduled delivery of the ready-mix concrete.

[0009] In the ready-mix concrete reservation system of the present invention, The order information includes orderer information indicating an orderer and delivery location information indicating a delivery location, a continuous reservation means for processing a subsequent reservation relating to a subsequent order for the same orderer and the same delivery location as a prior reservation relating to a previous order, the consecutive reservation means is configured to process the subsequent reservation by using the orderer information and the delivery place information in the order information related to the prior reservation; This may be done.

[0010] In this way, when an orderer places repeated orders, the later reservation can be made while inheriting the orderer and delivery place information used in the prior reservation, thereby reducing the effort of repeatedly acquiring the same information from the orderer.

[0011] In the ready-mix concrete reservation system of the present invention, A completion registration means for registering the order information whose reservation has been completed; an order change means for changing the order information registered as a reservation completed by the completion registration means, The blending determination means may be configured to, when the desired delivery schedule indicated by the desired delivery schedule information is changed by the order change means, re-execute the blending determination based on the date corresponding to the changed desired delivery schedule.

[0012] The ready-mix concrete reservation system configured as described above is configured to determine whether to apply the standard mix or the revised mix as the ready-mix concrete mix depending on the date corresponding to the changed desired delivery schedule, even if the desired delivery schedule of an order reservation that has already been accepted changes, thereby reducing the effort required to determine the mix to be applied depending on the date corresponding to the changed desired delivery schedule.

[0013] The ready-mix concrete reservation system of the present invention is The system may further comprise a waiting registration means for registering the order information of an order for which a reservation cannot be accepted because there is a prior reservation for the desired delivery schedule indicated by the desired delivery schedule information, as waiting order information indicating an order waiting for reservation.

[0014] In this way, it is possible to easily check reserved orders that are on hold (reserved orders that are waiting to be accepted), thereby reducing the effort required to deal with reserved orders.

[0015] In the ready-mix concrete reservation system of the present invention, The waiting registration means The system may be configured to determine whether or not the order indicated by the waiting order information can be accepted when the prior reservation is cancelled or the content of the order information for the prior reservation is changed.

[0016] In this way, by determining whether or not the order reservation has changed from a waiting order status to an available order status, it is possible to reduce the effort required to deal with the order reservation.

[0017] In the ready-mix concrete reservation system of the present invention, The order information includes orderer information indicating an orderer and delivery location information indicating a delivery location, A reservation registration means for registering the order information for which the reservation has been completed; a weather information acquiring means for acquiring weather information for a day corresponding to the desired delivery schedule at the delivery location of the registered order information, based on the desired delivery schedule information and the delivery location information of the order information registered by the reservation registration means; The system may also include a weather contact means for executing contact related to the registered order information to an orderer indicated by the orderer information of the registered order information based on the weather information acquired by the weather information acquisition means.

[0018] The ready-mix concrete reservation system configured as described above can reduce the effort required for handling order reservations by contacting the customer regarding order information based on weather information for the day corresponding to the desired delivery schedule of the ready-mix concrete.

[0019] In the ready-mix concrete reservation program of the present invention, Computer, A ready-mixed concrete reservation program that functions as a reservation system for reserving an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether standard mix information indicating a standard mix used in a standard period or modified mix information indicating a modified mix used in a modified period, which is a period different from the standard period, should be applied as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The order information includes desired delivery schedule information indicating a desired delivery schedule of ready-mix concrete, The blending determination means may function as a reservation system configured to apply, as the blending determination, the standard blending information as the blending information if the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the standard period, and apply the revised blending information as the blending information if the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the revised period.

[0020] According to the ready-mix concrete reservation program having the above configuration, when an order for ready-mix concrete is received from a customer, it is configured to determine whether to apply a standard mix or a modified mix as the mix for the ready-mix concrete depending on the date corresponding to the desired scheduled delivery of the ready-mix concrete, thereby reducing the effort required to determine the mix to be applied depending on the date corresponding to the desired scheduled delivery of the ready-mix concrete.

[0021] Another ready-mix concrete reservation system of the present invention is A reservation system for reserving an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether to apply standard mix information indicating a standard mix used when transporting ready-mixed concrete in a state where the standard transport conditions are satisfied, or whether to apply modified mix information indicating a modified mix used when transporting ready-mixed concrete in a state where the standard transport conditions are not satisfied, as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The order information includes transportation-related information indicating contents related to the transportation of ready-mixed concrete, The mixture determination means is configured to apply the standard mixture information as the mixture information when the transportation conditions of the ready-mixed concrete indicated by the transportation-related information satisfy the standard transportation conditions, and to apply the modified mixture information as the mixture information when the transportation conditions of the ready-mixed concrete indicated by the transportation-related information do not satisfy the standard transportation conditions, as the mixture determination.

[0022] According to the ready-mix concrete reservation system having the above configuration, when an order for ready-mix concrete is received from a customer, it is configured to determine whether to apply a standard mix or a modified mix as the mix for the ready-mix concrete depending on the transportation conditions of the ready-mix concrete, thereby reducing the effort required to determine the mix to be applied depending on the transportation conditions of the ready-mix concrete.

[0023] Yet another ready-mix concrete reservation system of the present invention is A reservation system for reserving an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether standard mix information indicating a standard mix to be applied under standard conditions or modified mix information indicating a modified mix to be applied under modified conditions different from the standard conditions should be applied as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The blending determination means is configured to apply the standard blending information as the blending information when the order contents indicated by the order information satisfy the standard conditions, and to apply the modified blending information as the blending information when the order contents indicated by the order information satisfy the modified conditions, as the blending determination.

[0024] According to the ready-mix concrete reservation system having the above configuration, when an order for ready-mix concrete is received from a customer, it is configured to determine whether to apply a standard mix or a modified mix as the ready-mix concrete mix according to the standard conditions for selecting the ready-mix concrete mix, thereby reducing the effort required to determine the mix to be applied according to the standard conditions. Effect of the Invention

[0025] As described above, the ready-mix concrete reservation system and reservation program of the present invention can achieve the excellent effect of reducing the effort required for handling order reservations. [Brief description of the drawings]

[0026] [Figure 1] FIG. 1 is a schematic diagram of a ready-mix concrete reservation system according to one embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram of the configuration of the ready-mix concrete reservation system according to the embodiment. [Diagram 3] FIG. 3 is an explanatory diagram of order information used in the ready-mix concrete reservation system according to the embodiment. [Figure 4] FIG. 4 is an explanatory diagram of period condition information used in the ready-mix concrete reservation system according to the embodiment. [Diagram 5] FIG. 5 is an explanatory diagram of transportation condition information used in the ready-mix concrete reservation system according to the embodiment. [Figure 6] FIG. 6 is a block diagram of a configuration of a post-response means of the ready-mix concrete reservation system according to the embodiment. [Figure 7] FIG. 7 is a flowchart for explaining the flow of a method for using the ready-mix concrete reservation system according to the embodiment. [Figure 8] FIG. 8 is a flowchart for explaining the flow of operation of the reservation content confirmation means of the ready-mix concrete reservation system according to the embodiment. [Figure 9] FIG. 9 is a schematic diagram of a ready-mix concrete reservation system according to another embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0027] Hereinafter, a ready-mix concrete reservation system (hereinafter referred to as the reservation system) according to one embodiment of the present invention will be described with reference to the accompanying drawings.

[0028] The reservation system of this embodiment is a system used to place orders for ready-mix concrete (hereinafter referred to as order reservations), etc., and is configured to obtain information necessary for order reservations, etc. via automatic response when contact is received from an orderer, and to process order reservations, etc. based on that information.

[0029] As shown in FIG. 1, the reservation system 1 is communicatively connected to an orderer device T1 operated by an orderer U1 and a supplier device T2 operated by a supplier U2.

[0030] The contractor U2 is a ready-mix concrete manufacturing plant or the like, and the contractor device T2 and the reservation system 1 are used by the contractor U2.

[0031] In the reservation system 1, a reserved order is managed as order information indicating the contents of the reserved order.

[0032] As shown in FIG. 3, order information D1 has multiple basic item information D10 indicating items (basic items) that are required when reserving an order, multiple detailed item information D11 indicating items (detailed items) that indicate details of the order reservation, and status information D12 indicating the status of the order reservation.

[0033] Each of the multiple basic item information D10 has item information D100 indicating an item, and content information D101 indicating the content of the item indicated by the item information D100.

[0034] The multiple basic item information D10 include desired delivery schedule information in which information indicating the desired delivery schedule of the ready-mixed concrete desired by the orderer is set in the item information D100, desired delivery quantity information in which information indicating the desired delivery quantity of the ready-mixed concrete desired by the orderer is set in the item information D100, and desired delivery location information in which information indicating the desired delivery location of the ready-mixed concrete desired by the orderer is set in the item information D100.

[0035] The desired delivery schedule in this embodiment is a schedule indicated by the date and time for delivering ready-mixed concrete. Therefore, the desired delivery schedule information is configured to have information indicating the date and time for delivering ready-mixed concrete.

[0036] Each of the multiple pieces of detailed item information D11 also has item information D110 indicating the item, and content information D111 indicating the content of the item indicated by the item information D110.

[0037] The multiple pieces of detailed item information D11 include: item information D110 in which information indicating pitch is set; item information D110 in which the type of concrete is set; item information D110 in which the nominal strength is set; item information D110 in which the slump is set; item information D110 in which the slump flow is set; item information D110 in which the Gmax is set; item information D110 in which the type of cement is set; item information D110 in which permitted vehicles are set; and item information D110 in which the presence or absence of through mortar is set.

[0038] In addition to the above, the detailed item information D11 may include information in which information indicating the pouring location is set in the item information D110, or information indicating the contents of notes regarding the order, etc.

[0039] As shown in FIG. 2, the reservation system 1 of this embodiment comprises a dialogue input / output means 2 for dialogue with an orderer, a reservation response means 3 for making order reservations, an auxiliary system means 4 for assisting with processing related to order reservations, a post-response means 5 for processing order reservations whose acceptance (reservation) has been completed, and a memory means 6 for storing information.

[0040] The interactive input / output means 2 comprises connection establishing means 20 which creates a state in which an interaction can be performed with the orderer's device by establishing a connection with the orderer's device operated by the orderer, interactive transmitting means 21 which transmits a message to be conveyed to the orderer to the orderer device in a state in which a connection has been established by the connection establishing means 20 (hereinafter referred to as the connection established state), and interactive receiving means 22 which receives a message input by the orderer to the orderer device in the connection established state from the orderer device.

[0041] The reservation system 1 of this embodiment is configured so that an orderer makes an order reservation by voice. Therefore, the orderer device is configured to convert a message received from the dialogue transmitting means 21 into voice and output it, and to convert a message input by the orderer by voice into electronic information and transmit it to the dialogue receiving means 22.

[0042] The orderer device is, for example, a telephone set or a terminal with telephone functionality (for example, a portable electronic device or a personal computer).

[0043] While the orderer's device and the connection establishing means 20 are in a connection established state, the reservation system continues to serve the orderer, and when the connection established state between the orderer's device and the connection establishing means 20 is released, the reservation system ends its service to the orderer.

[0044] The reservation response means 3 includes an orderer information acquisition means 30 for acquiring orderer information, which is information about the orderer itself, a basic response recording means 31 for acquiring information corresponding to basic item information from the orderer, a shipping feasibility determination means 32 for determining whether ready-mixed concrete can be shipped on the day corresponding to the desired delivery schedule based on the basic item information, a detailed response recording means 33 for acquiring information corresponding to detailed item information from the orderer, a reservation feasibility determination means 34 for determining whether an order reservation for ready-mixed concrete is possible on the day corresponding to the desired delivery schedule based on the detailed item information, a continuous reservation means 35 for making continuous order reservations, a waiting registration means 36 for registering an order reservation for ready-mixed concrete as a cancellation waiting state (a state waiting for the order reservation to become available) when the order reservation cannot be accepted, and a reservation registration means (completion registration means) 37 for confirming the order reservation and registering it as an order reservation in a state where acceptance has been completed.

[0045] In the reservation system 1 of this embodiment, the basic response recording means 31 and the detailed response recording means 33 are configured to write information relating to order reservations acquired from orderers into order information.

[0046] The orderer information is information that an orderer who uses the reservation system 1 registers in advance.

[0047] The orderer information includes orderer identification information for identifying the orderer.

[0048] The orderer identification information includes a calling number (telephone number) assigned to the orderer device.

[0049] As described above, the reservation system 1 of this embodiment is configured to receive orders and reservations for ready-mix concrete via telephone, and therefore the orderer information acquisition means 30 is configured to acquire orderer information corresponding to the orderer from the storage means 6 based on the calling number of the orderer's device.

[0050] More specifically, the orderer information acquisition means 30 is configured to execute the following processes: acquiring the calling number of the orderer equipment when the connection between the orderer equipment and the dialogue input / output means 2 is established; searching for orderer identification information matching the calling number; and, if orderer identification information matching the calling number is found, acquiring orderer information having such orderer identification information from the storage means 6.

[0051] The orderer information is stored in the storage means 6, and the orderer information acquisition means 30 is configured to search for orderer identification information matching the calling number among the orderer information stored in the storage means 6, and acquire the orderer information stored in the storage means 6.

[0052] The basic response recording means 31 has a basic question selection means 310 which selects a question message to be conveyed to an orderer from among a plurality of question messages for obtaining information corresponding to basic item information, a basic question sending means 311 which sends the question message selected by the basic question selection means 310 to the dialogue output means, and a basic answer recording means 312 which obtains an answer message input by the orderer to the dialogue input / output means 2 and writes it to the corresponding basic item information.

[0053] The question message used in the basic response recording means 31 is created for each basic item of information (see FIG. 3).

[0054] The basic response recording means 31 is configured to execute the following processes: a basic question selection means 310 selects a question message; a basic question sending means 311 sends the question message to the dialogue output means; and a basic answer recording means 312 acquires the answer message and writes it in the corresponding basic item.

[0055] When the processing by the basic answer recording means 312 is completed, if there is a question message that has not been selected by the basic question selecting means 310, the basic question selecting means 310 selects such a question message, and then executes processing by the basic question sending means 311 and processing by the basic answer recording means 312.

[0056] The shipment feasibility determination means 32 includes a shipping capacity acquisition means 320 for acquiring the shipping capacity of the shipping plant for ready-mixed concrete on the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information, a shipping capacity comparison means 321 for comparing the delivery quantity of ready-mixed concrete indicated by the delivery quantity information with the shipping capacity of the shipping plant, and a reception change notification means 322 for notifying the orderer of changes to the order contents when the shipping capacity is less than the delivery quantity.

[0057] Information indicating the shipping capacity of the ready-mixed concrete at the shipping plant (reservation capacity information) is stored in the storage means 6, and the shipping capacity acquisition means 320 is configured to acquire the reserve capacity information from the storage means 6.

[0058] As described above, the acceptance change notification means 322 is configured to be called when the result of the comparison between the shipping capacity and the delivery volume by the shipping capacity comparison means 321 indicates that the shipping capacity is less than the delivery volume.

[0059] The acceptance change notification means 322 is configured to request the orderer to change the desired delivery schedule or delivery amount.

[0060] The reception change notification means 322 is configured to notify the orderer of conditions under which the advance order can be accepted. More specifically, the reception change notification means 322 may be configured to notify the orderer of the conditions under which the advance order can be accepted, for example, of a day when there is a shipping capacity that exceeds the delivery amount, or to notify the amount of ready-mixed concrete that can be shipped on a day corresponding to the desired delivery schedule indicated by the desired delivery schedule information.

[0061] When the result of the comparison between the shipping capacity and the delivery volume by the shipping capacity comparison means 321 indicates that the delivery volume is less than the shipping capacity, it is determined that the ready-mix concrete that the orderer wishes to reserve is ready to be shipped, and the detailed response recording means 33 is called.

[0062] The detail response recording means 33 includes: detail question selection means 330 which selects a question message to be conveyed to the orderer from among a plurality of question messages for obtaining information corresponding to the detailed item information; detail question sending means 331 which sends the question message selected by the detail question selection means 330 to the dialogue output means; detail answer recording means 332 which obtains an answer message input by the orderer to the dialogue output means and writes it into the corresponding detailed item; and missingness confirmation means 333 which confirms whether there is any detailed item among the plurality of detailed items for which an answer message has not been written.

[0063] The question message used in the detailed response recording means 33 is created for each detailed item information (see FIG. 3).

[0064] The detailed response recording means 33 is configured to repeatedly execute the following processes until answer messages have been written for all detailed items: a process in which the detailed question selection means 330 selects a question message; a process in which the detailed question sending means 331 sends a question message to the dialogue output means; and a process in which the detailed answer recording means 332 acquires the answer message and writes it into the corresponding detailed item information.

[0065] When the missing item confirmation means 333 finds a piece of detailed item information for which no answer message has been written, it may be configured to have the detail question selection means 330 select a question message corresponding to the relevant detailed item information, and then execute processing by the detail question sending means 331 and processing by the detail answer recording means 332.

[0066] The reservation acceptance determination means 34 includes existing reservation confirmation means 340 which confirms whether or not there is a shipping schedule from the shipping factory (whether or not there is an existing order reservation) for the date and time corresponding to the desired delivery schedule indicated by the desired delivery schedule information, acceptance acceptance determination means 341 which determines whether or not the order reservation can be accepted depending on whether or not there is an existing shipping schedule by the existing reservation confirmation means 340, reservation content confirmation means 342 which confirms the order contents with the orderer when it is determined that the order reservation can be accepted by the acceptance acceptance determination means 341, and reservation change notification means 343 which notifies the order reservation user of changes to the contents of the order reservation when it is determined that the order reservation cannot be accepted by the acceptance acceptance determination means 341.

[0067] Information indicating the shipping schedule of the shipping factory (shipping schedule information) is stored in the storage means 6, and the existing reservation confirmation means 340 is configured to acquire the shipping schedule information from the storage means 6.

[0068] The acceptance / rejection determination means 341 is configured to determine that the order reservation cannot be accepted when the existing reservation confirmation means 340 confirms that there is a shipping schedule from the shipping factory for the date and time indicated in the desired delivery schedule information, and to determine that the order reservation can be accepted when the existing reservation confirmation means 340 confirms that there is no shipping schedule from the shipping factory for the date and time corresponding to the desired delivery schedule indicated by the desired delivery schedule information.

[0069] The reservation content confirmation means 342 is configured to execute the following processes: a process of informing the orderer of the contents of the order reservation (information set in the basic item information and detailed item information of the order information) and requesting approval; a process of confirming whether to make a new order reservation successively when approval of the order reservation contents is obtained from the orderer; a process of making a new order reservation when the orderer is going to make a new order reservation successively; a process of informing the orderer of matters according to the weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information when the orderer completes the order reservation without making a new order reservation successively; a process of registering the order reservation approved by the orderer as an order reservation in a state where acceptance has been completed; and a process of informing the orderer and the seller of the contents of the order reservation in a state where acceptance has been completed.

[0070] The reservation content confirmation means 342 is configured to be called when the acceptance determination means 341 determines that the order reservation can be accepted.

[0071] The contents of the reserved order that the reservation content confirmation means 342 informs the orderer of are those set in the basic item information of the order information and those set in the detailed item information.

[0072] As described above, the reservation change notification means 343 is configured to become executable when the acceptance determination means 341 determines that the order reservation cannot be accepted, and is configured to request the orderer to change the desired delivery schedule or delivery quantity.

[0073] The reservation change notification means 343 is configured to notify the orderer of conditions under which a reservation order can be accepted. More specifically, the reservation change notification means 343 may be configured to notify the orderer of conditions under which a reservation order can be accepted, for example, of a day when there is a shipping capacity that exceeds the delivery amount, or to notify the orderer of the amount of ready-mixed concrete that can be shipped on a day corresponding to the desired delivery schedule indicated by the desired delivery schedule information.

[0074] The continuous reservation means 35 is configured to be called by the reservation content confirmation means 342 when a process for making a new order reservation is executed in the case where an orderer makes a new order reservation successively.

[0075] The continuous reservation means 35 is configured to execute a process of calling the basic response recording means 31 while taking over the orderer information and the delivery place information.

[0076] Making a new order reservation successively means making a new order reservation while maintaining the connection establishment state between the orderer device and the connection establishment means 20 after a previous order reservation has been accepted.

[0077] The process of confirming with the orderer whether or not to make a new order reservation successively by the consecutive reservation means 35 is executed in a state before the reservation registration means 37 is executed.

[0078] In this way, the continuous reservation means 35 is configured to be able to continuously make a later order reservation (later order reservation) for the same orderer and the same delivery location as a first order reservation (first order reservation) made earlier.

[0079] The waiting registration means 36 is configured to be in an executable state when the acceptance determination means 341 determines that the order reservation cannot be accepted.

[0080] In the reservation system of this embodiment, when the acceptance determination means 341 determines that an order reservation cannot be accepted, the system confirms whether to wait for the existing order reservation to be cancelled or to change the contents of the order reservation with the orderer. If the orderer selects to change the contents of the order reservation, the acceptance change notification means 322 is called, and if the orderer selects to wait for the existing order reservation to be cancelled, the waiting registration means 36 is called.

[0081] The waiting registration means 36 is configured to register the order reservation as a cancellation waiting order reservation by writing information indicating that the order reservation is in a cancellation waiting state into the status information of the order information.

[0082] The reservation registration means 37 is called when the reservation content confirmation means 342 executes a process of registering an order reservation approved by an orderer as an order reservation in a state of acceptance completion.

[0083] The reservation registration means 37 is also configured to set information indicating that acceptance has been completed in the status information of the order information so that the order information can be recognized as being in a state where acceptance has been completed, and to store the order information in a state where acceptance has been completed in association with the orderer information.

[0084] The auxiliary system means 4 has a mix determination means 40 that performs mix determination to determine whether to apply standard mix information indicating a standard mix to be applied under standard conditions, or modified mix information indicating a modified mix to be applied under modified conditions different from the standard conditions, as mix information that determines the mix of ready-mixed concrete to be delivered based on the order information, and a weather information confirmation means 41 that confirms weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information in the order information.

[0085] The mix determination means 40 has a period condition confirmation means 400 which determines the mix of ready-mixed concrete to be applied depending on the period to which the delivery date and time of the ready-mixed concrete belongs, a transportation condition confirmation means 401 which determines the mix of ready-mixed concrete to be applied depending on the transportation conditions of the ready-mixed concrete, and a mix determination means 402 which determines the mix to be applied as the mix of ready-mixed concrete to be shipped (delivered).

[0086] The period condition confirmation means 400 is configured to determine the mix to be applied to the ready-mix concrete to be delivered based on the desired delivery schedule information and period determination criteria information which serves as the determination criterion for the mix to be applied to the ready-mix concrete to be delivered.

[0087] As shown in Figure 4, the period condition information D2 includes standard period information D20 indicating a standard period to which the standard formulation is applied, a plurality of correction period information D21 indicating a correction period which is a period different from the standard period and indicates a period to which a corrected formulation obtained by modifying the standard formulation is applied, and a plurality of period formulation correction information D22 which is set for each correction period information D21 and indicates the correction content of the formulation.

[0088] In the standard period information D20, the period to which the standard formulation is applied is set by date.

[0089] The multiple correction period information D21 are composed of summer information indicating the summer and winter information indicating the winter. The correction period information D21 is set by the month and date for the period to which the corrected combination is applied. For example, the correction period information D21 indicating the summer can be set to June 16th to September 21st, and the correction period information D21 indicating the winter can be set to December 25th to March 3rd of the following year.

[0090] The period combination correction information D22 has correction item information D220 indicating the combination item to be corrected, and correction value information D221 associated with the correction item information D220, which indicates the correction value of the combination item indicated by the correction item information D220.

[0091] The number of correction item information D220 included in the period combination correction information D22 may be one or more. The number of correction value information D221 included in the period combination correction information D22 is the same as the number of correction item information D220.

[0092] In addition, the correction value set in the correction value information D221 of the period combination correction information D22 may be an increase / decrease value that increases / decreases the combination value of the standard combination, or it may be a replacement value that replaces the combination value of the standard combination.

[0093] The period condition confirmation means 400 is configured to determine the mix to be applied to the ready-mix concrete to be delivered based on basic item information (specifically, desired delivery schedule information), standard period information, and revised period information, and is configured to be called after a response message is written to the basic item information by the basic response recording means 312.

[0094] The transportation condition confirmation means 401 is configured to determine the mix ratio of ready-mix concrete to be delivered based on the desired delivery place information and the transportation condition information.

[0095] As shown in Figure 5, the transportation condition information D3 includes standard transportation condition information D30 indicating transportation conditions using a standard mix, multiple pieces of modified transportation condition information D31 indicating transportation conditions using modified mixes that are different from the standard transportation conditions and that are obtained by modifying the standard mix, and transportation mix modification information D32, each of which is associated with a different modified transportation condition information D31 and is configured to indicate the modified contents of the mix.

[0096] The modified transportation condition information D31 may include, for example, the transportation time and transportation distance when the modified mix is ​​applied.

[0097] The transportation mix correction information D32 has correction item information D320 indicating the mix item to be corrected, and correction value information D321 associated with the correction item information D320, which indicates the correction value of the mix item indicated by the correction item information D320.

[0098] The number of correction item information D320 included in the transportation combination correction information D32 may be one or more. The number of correction value information D321 included in the transportation combination correction information D32 is the same as the number of correction item information D320.

[0099] In addition, the correction value set in the transportation mix correction information D32 may be an increase / decrease value that increases / decreases the mix value of the standard mix, or it may be a replacement value that replaces the mix value of the standard mix.

[0100] The transportation condition confirmation means 401 is configured to determine a mix ratio to be applied to ready-mix concrete to be delivered based on basic item information (eg, delivery place information, etc.), standard transportation conditions, and modified transportation conditions.

[0101] In addition, since the transportation condition confirmation means 401 of this embodiment is executed after the period condition confirmation means 400, it is configured to determine the formulation to be applied to the formulation information in a state corrected by the period condition confirmation means 400 or the formulation information in a state not corrected by the period condition confirmation means 400.

[0102] The weather information confirmation means 41 is executed when the reservation content confirmation means 342 performs processing to inform the orderer of matters corresponding to the weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information.

[0103] The weather information confirmation means 41 is configured to acquire weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information. The weather information acquired by the weather information confirmation means 41 is information on weather that may affect the delivery of ready-mix concrete, specifically, the probability of precipitation.

[0104] As shown in FIG. 6, the post-response means 5 has a day-before confirmation means 50 which confirms the contents of the order reservation with the orderer the day before the desired delivery date (or the previous business day if the previous day is not a factory business day), a reservation change means 51 which responds to requests from the orderer to change the order contents that have been accepted, a reservation cancellation means 52 which responds to requests from the orderer to cancel the order contents that have been accepted, and a reservation confirmation means 53 which responds to confirmation of the contents of the order reservation by the orderer.

[0105] The day before confirmation means 50 includes a day before confirmation contact receiving means 500 for receiving contact from the orderer for day before confirmation, a day before confirmation target acquisition means 501 for acquiring order information that is the subject of the day before confirmation, a change information acquisition means 502 for acquiring information regarding changes to the order reservation from the orderer, a cancellation explanation means 503 for contacting the orderer regarding the cancellation of the order reservation in accordance with weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information, and a confirmation completion notification means 504 for notifying the orderer and the orderee that the day before confirmation has been completed.

[0106] As described above, the reservation system of this embodiment is configured so that an orderer makes an order reservation etc. by voice, so the day before confirmation contact receiving means 500 is configured to receive a telephone call from an orderer.

[0107] The previous day confirmation target acquisition means 501 is configured to execute a process of acquiring the caller's calling number, a process of acquiring orderer information based on the acquired caller number, and a process of selecting, from among the order information associated with the acquired orderer information, the order information for which the desired delivery date is set to the next day (or the next business day if the next day is not a factory business day).

[0108] The change information acquiring means 502 is configured to execute a process of confirming with the orderer whether there are any changes to the order information (order reservation scheduled for delivery on the next day or the next business day) acquired by the previous day confirmation target acquiring means 501, a process of acquiring the details of the changes to the order information from the orderer when the orderer responds that there are changes to the order information, and a process of reflecting the details of the changes to the order information acquired from the orderer in the order information.

[0109] The cancellation explanation means 503 is configured to execute, when the contents of the order information are changed by the change information acquisition means 502, a process of determining whether or not to contact the orderer regarding the cancellation of the order reservation based on the weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information for the changed order information, and a process of informing the orderer of matters related to the cancellation when it is determined that the orderer should be contacted regarding the cancellation of the order reservation.

[0110] The weather information is acquired by calling up the weather information checking means 41 .

[0111] The matters related to cancellation that the cancellation explanation means 503 informs the orderer of are cancellation charges and the like.

[0112] The confirmation completion notification means 504 is configured to notify the orderer and the order recipient of the changed order reservation details and any cancellation-related matters.

[0113] The reservation change means 51 includes change contact receiving means 510 which receives contact from an orderer for a change to an order reservation, change target acquisition means 511 which acquires order information that is the subject of the order reservation change, change information acquisition means 512 which acquires information regarding the change to the order reservation from the orderer, change registration means 513 which reflects the information regarding the change to the order reservation acquired from the orderer in the order information, and change completion notification means 514 which notifies the orderer and the order recipient that the change to the order reservation has been completed.

[0114] Since the reservation system of this embodiment is configured so that an orderer makes an order reservation etc. by voice, the change contact receiving means 510 is also configured to receive a telephone call from an orderer.

[0115] The change target acquisition means 511 is configured to execute a process of acquiring the calling number of the orderer, a process of acquiring orderer information based on the acquired calling number, and a process of selecting the order information associated with the acquired orderer information to be changed.

[0116] The change information acquiring means 512 is configured to execute a process of acquiring the contents of changes to the order information from the orderer.

[0117] The change registration means 513 is configured to execute a process of reflecting changes to the order information acquired from the orderer in the order information. When the change registration means 513 changes the contents of the order information, the mixture determination means 40 confirms and determines the mixture.

[0118] The change completion notifying means 514 is configured to notify the orderer and the order recipient that the change to the order reservation has been completed. The change completion notifying means 514 is configured to notify the orderer and the order recipient by text such as email that the change to the order reservation has been completed.

[0119] The change completion notification means 514 is configured to be called when the processing by the change information registration means is completed.

[0120] The reservation cancellation means 52 includes a cancellation contact receiving means 520 for receiving a contact from an orderer to cancel an order reservation, a cancellation target acquisition means 521 for acquiring order information that is the subject of the order reservation cancellation, a cancellation process execution means 522 for deleting order information that is the subject of the order reservation cancellation, a cancellation notification means 523 for notifying the orderer and the contractor when a contact to cancel the order reservation is received from the orderer before the delivery of the ready-mixed concrete, a return amount communication approval means 524 for requesting the orderer to notify the amount of returned concrete and approve the communication items when a contact to cancel the order reservation is received from the orderer after the delivery of the ready-mixed concrete, and a cost billing means 525 for billing the orderer for costs when the cancellation notification means 523 has notified the orderer and the contractor or when the orderer's approval is obtained by the return amount communication approval means 524.

[0121] Since the reservation system of this embodiment is configured so that an orderer makes an order reservation etc. by voice, the cancellation contact receiving means 520 is also configured to receive a telephone call from an orderer.

[0122] The cancellation target acquisition means 521 is configured to execute a process of acquiring the calling number of the orderer, a process of acquiring orderer information based on the acquired calling number, and a process of selecting order information associated with the acquired orderer information that is to be subject to cancellation.

[0123] The cancellation process executing means 522 is configured to delete the order information to be cancelled.

[0124] The reservation confirmation means 53 has a content confirmation contact receiving means 530 for receiving a contact from an orderer to confirm the contents of the order reservation, a content confirmation target acquiring means 531 for acquiring order information that is the subject of the content confirmation of the order reservation, and a content notifying means 532 for notifying the orderer of the contents set in the order information that is the subject of the content confirmation of the order reservation.

[0125] Since the reservation system of this embodiment is configured so that an orderer makes an order reservation and the like by voice, the content confirmation contact receiving means 530 is also configured to receive a telephone call from an orderer.

[0126] The content confirmation target acquisition means 531 is configured to execute a process of acquiring the calling number of the orderer, a process of acquiring orderer information based on the acquired calling number, and a process of selecting, from among the order information associated with the acquired orderer information, an item to be subject to content confirmation.

[0127] The content notification means 532 is configured to notify the orderer of the content set in the basic item information and detailed item information.

[0128] Next, the reservation program will be described. The reservation system of this embodiment can be configured by a computer equipped with a control device (CPU) and a storage device (hard disk, etc.). In this case, the reservation program that causes the computer to function as the reservation system may be stored in the storage device.

[0129] The reservation program is a ready-mixed concrete reservation program that causes the above-mentioned computer to function as a reservation system that reserves orders for ready-mixed concrete based on ready-mixed concrete order information obtained upon receiving an order for ready-mixed concrete from an orderer, and is configured to function as an interactive input / output means 2 for interacting with an orderer, a reservation response means 3 for making order reservations, an auxiliary means 4 for assisting in processing related to order reservations, and a post-response means 5 for processing related to accepted order reservations.

[0130] The reservation program also includes a mix determination means 40 that performs mix determination to determine whether to apply standard mix information indicating a standard mix to be used in a standard period, or modified mix information indicating a modified mix to be used in a modified period that is a period different from the standard period, as mix information for determining the mix of ready-mixed concrete to be delivered, based on order information, and the order information includes desired delivery schedule information indicating a desired delivery schedule for the ready-mixed concrete, and the mix determination means 40 is configured to cause the computer to function as a reservation system configured to apply, as a mix determination, the standard mix information as mix information if the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the standard period, and apply the modified mix information as mix information if the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the modified period.

[0131] The configuration of the reservation system 1 according to this embodiment is as described above. Next, a method of using the reservation system 1 will be described.

[0132] When an orderer calls the reservation system 1, as shown in FIG. 7, the connection establishment means 20 establishes a connection with the orderer's device, creating a state in which the orderer can interact with the orderer's device (S1).

[0133] The orderer information acquisition means 30 acquires orderer information corresponding to the orderer from the storage means 6 based on the calling number of the orderer device (S2), and the basic response recording means 31 acquires information corresponding to the basic item information from the orderer (S3).

[0134] Then, based on the information corresponding to the basic item information acquired by the basic response recording means 31 from the orderer, the mix proportion to be applied to the ready-mix concrete to be delivered is confirmed and then determined by the mix proportion determining means 40 (S4).

[0135] Next, the shipment feasibility determination means 32 determines whether the contractor can ship the ready-mix concrete on the date corresponding to the desired delivery schedule indicated by the desired delivery schedule information based on the basic item information acquired by the basic response recording means 31 (S5).

[0136] If it is not possible to ship the ready-mix concrete for the reserved order (No in S6), the reception change notification means 322 notifies the orderer of the change to the order details (S7), the basic response recording means 31 again obtains information corresponding to the basic item information from the orderer (S3), and the mix to be applied to the ready-mix concrete to be delivered is confirmed and then determined by the mix determination means 40 (S4).

[0137] If the ready-mix concrete for the order reservation can be shipped (Yes in S6), the detailed response recording means 33 acquires information corresponding to the detailed item information from the orderer (S8), and the acceptance determination means 341 determines whether the order reservation can be accepted by the contractor (S9).

[0138] If the contractor is unable to accept a reservation for ready-mix concrete (No in S10) and the orderer places the order reservation on hold for cancellation (Yes in S11), the order reservation is registered as a cancellation-waiting order reservation by the waiting registration means 36 (S12).

[0139] If the orderer does not want to wait for the order reservation to be canceled (No in S11), the acceptance change notification means 322 notifies the orderer of the changes to the order reservation (S13), the detailed response recording means 33 again obtains information corresponding to the detailed item information from the orderer (S8), and the acceptance eligibility determination means 341 determines whether the order reservation can be accepted (S9).

[0140] When it is possible to accept an order reservation for ready-mixed concrete at the date and time corresponding to the desired delivery schedule indicated by the desired delivery schedule information (Yes in S10), the reservation content confirmation means 342 is called (S14).

[0141] As shown in FIG. 8, the reservation content confirmation means 342 informs the orderer of the contents of the order reservation and requests approval. If approval is obtained from the orderer (Yes in S15), the reservation content confirmation means 342 confirms with the orderer whether or not to make a new order reservation successively. If the orderer plans to make a new order reservation successively (Yes in S16), the orderer information and delivery location information are handed over by the successive reservation means 35 (S17), and further the basic response recording means 31 is called (No in S18, S3 in FIG. 7).

[0142] If the orderer does not continuously make new order reservations (No in S16), the reservation content confirmation means 342 executes a process of contacting the orderer based on the weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information (S19, S20), executes a process of registering the order reservation approved by the orderer as an order reservation in a state of complete acceptance (S21), executes a process of notifying the orderer and the seller of the contents of the order reservation in a state of complete acceptance (S22), and terminates the process (Yes in S18 in FIG. 7).

[0143] In this way, the order reservation of the orderer is completed.

[0144] For order reservations whose acceptance has been completed, the contents of the order reservation are confirmed by the day before confirmation means 50 on the day before the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information (or on the previous business day if the previous day is not a factory business day).

[0145] In the day-before confirmation means 50, when the day-before confirmation contact receiving means 500 receives a contact for the day-before confirmation from an orderer, the day-before confirmation target acquiring means 501 acquires order information that is the target of the day-before confirmation.

[0146] Furthermore, when the change information acquisition means 502 acquires information regarding a change to the order reservation from the orderer, the cancellation explanation means 503 informs the orderer of matters related to the cancellation of the order reservation based on the contents of the changed order reservation.

[0147] Even if the change information acquisition means 502 does not acquire information regarding the change of the order reservation from the orderer, the cancellation explanation means 503 informs the orderer of matters regarding the cancellation of the order reservation.

[0148] Then, the confirmation completion notifying means 504 notifies the orderer and the order recipient that the previous day confirmation has been completed.

[0149] For an order reservation whose acceptance has been completed, the reservation content can be changed by reservation change means 51.

[0150] In the reservation change means 51, when the change contact receiving means 510 receives a contact for changing the order reservation from the orderer, the change target obtaining means 511 obtains the order information that is the target of the order reservation change.

[0151] Next, a change information acquisition means 512 acquires information relating to the change of the order reservation from the orderer, a change registration means 513 reflects the information relating to the change of the order reservation acquired from the orderer in the order information, and a change completion notification means 514 notifies the orderer and the receiver that the change of the order reservation has been completed.

[0152] In addition, it is also possible to cancel an order reservation that has already been accepted by using the reservation cancellation means 52.

[0153] When a cancellation contact receiving means 520 receives a contact from an orderer to cancel an order reservation, a cancellation target acquiring means 521 of the reservation cancellation means 522 acquires order information that is the target of the order reservation cancellation, and a cancellation process executing means 522 deletes the order information that is the target of the order reservation cancellation.

[0154] After the order information is deleted, if the cancellation contact receiving means 520 receives a contact from the orderer to cancel the order reservation before the delivery of the ready-mix concrete, the cancellation notification means 523 notifies the orderer and the contractor of the cancellation when it receives the contact from the orderer to cancel the order reservation before the delivery of the ready-mix concrete, and the cost invoice means 525 invoices the orderer for the cost.

[0155] Then, after the order information is deleted, if the cancellation contact receiving means 520 receives a contact from the orderer to cancel the order reservation after the ready-mixed concrete has been delivered, the return quantity contact approval means 524 returns the amount of concrete to the orderer and requests approval when it receives a contact from the orderer to cancel the order reservation after the ready-mixed concrete has been delivered, and if the return quantity contact approval means 524 obtains approval from the orderer, the cost billing means 525 bills the orderer for the cost.

[0156] For an order reservation whose acceptance has been completed, the order details can be confirmed by reservation confirmation means 53.

[0157] When a content confirmation contact receiving means 530 receives a contact for confirming the contents of the order reservation from an orderer, a content confirmation target acquiring means 531 acquires order information that is the target of the content confirmation of the order reservation, and a content notifying means 532 informs the orderer of the contents set in the order information that is the target of the content confirmation of the order reservation.

[0158] As described above, according to the reservation system 1 of this embodiment, when an order for ready-mixed concrete is received from a customer, it is configured to determine whether to apply the standard mix or the modified mix as the mix for the ready-mixed concrete depending on the date on which the ready-mixed concrete is delivered (the shipping date of the ready-mixed concrete), thereby reducing the effort required to determine the mix to be applied depending on the date on which the ready-mixed concrete is delivered.

[0159] Therefore, the reservation system 1 of this embodiment can provide the excellent effect of reducing the effort required for handling order reservations.

[0160] In addition, the reservation program of this embodiment is also configured to determine, when an order for ready-mixed concrete is received from a customer, whether to apply a standard mix or a modified mix as the mix for the ready-mixed concrete depending on the date on which the ready-mixed concrete is to be delivered (the shipping date of the ready-mixed concrete), thereby reducing the effort required to decide the mix to be applied depending on the date on which the ready-mixed concrete is to be delivered, which has the excellent effect of reducing the effort required to handle order reservations.

[0161] The system also includes a successive reservation means 35 for processing a subsequent reservation relating to a subsequent order for the same orderer and the same delivery place as the advance reservation relating to the previous order, and this successive reservation means is configured to process a subsequent reservation using the orderer and delivery place information in the order information relating to the advance reservation, so that when an orderer places repeated orders, a subsequent reservation can be made while inheriting the orderer and delivery place information used in the advance reservation, thereby reducing the effort of repeatedly obtaining the same information from the orderer.

[0162] In addition, both in the reservation system 1 and the reservation program, whether to apply the standard mix or the modified mix as the mix for ready-mixed concrete is automatically determined depending on the date on which the ready-mixed concrete is delivered (shipment date of the ready-mixed concrete), which prevents human-caused errors in the application of the mix for ready-mixed concrete compared to when a human has to manually check and decide whether to apply the standard mix or the modified mix as the mix for ready-mixed concrete.

[0163] Furthermore, the mix determination means 40 is configured to re-execute mix determination based on the date corresponding to the changed desired delivery schedule when the desired delivery schedule indicated by the desired delivery schedule information is changed by the order change means. Therefore, even if the desired delivery schedule of an order reservation that has already been accepted is changed, it is configured to determine whether to apply the standard mix or the revised mix as the mix for ready-mix concrete depending on the date corresponding to the changed desired delivery schedule, thereby reducing the effort required to determine the mix to be applied depending on the changed desired delivery schedule.

[0164] Furthermore, the reservation system 1 of this embodiment is equipped with a waiting registration means 36 that registers order information regarding an order that cannot be reserved because there is a prior reservation for the desired delivery schedule indicated by the desired delivery schedule information, as waiting order information indicating an order awaiting reservation. Therefore, by making it easier to check order reservations that are awaiting reservation (order reservations that are waiting to be accepted), the effort required for dealing with order reservations can be reduced.

[0165] Furthermore, in the reservation system 1 of this embodiment, the waiting registration means 36 is configured to determine whether or not the order indicated by the waiting order information can be accepted when the previous reservation is canceled or the contents of the order information for the previous reservation are changed. Therefore, by determining whether the order reservation has changed from a waiting reservation state to an acceptability state, the effort required for dealing with order reservations can be reduced.

[0166] Furthermore, the reservation system 1 of this embodiment is configured to include a reservation registration means 37 that executes reservation processing based on order information and registers order information for which reservations have been completed, a weather information acquisition means that acquires weather information for the day corresponding to the desired delivery schedule indicated by the desired delivery schedule information for the delivery location of the registered order information, based on the desired delivery schedule information and delivery location information of the registered order information, and a weather contact means that contacts the orderer indicated by the registered order information related to the registered order information, based on the weather information acquired by the weather information acquisition means. Therefore, by contacting the orderer related to the order information based on the weather information for the delivery date and time, the effort required for dealing with order reservations can be reduced.

[0167] Incidentally, the ready-mix concrete reservation system according to the present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made within the scope that does not deviate from the gist of the present invention.

[0168] The reservation system 1 in the above embodiment is configured to respond to the orderer by voice, but is not limited to this configuration. For example, the reservation system 1 may be configured to respond to the orderer by text.

[0169] In this case, the orderer device may be configured to convert a message received from the dialogue transmitting means 21 into text and output it, and to convert a text message input by the orderer into electronic information and transmit it to the dialogue receiving means 22.

[0170] The orderer's device may be, for example, a portable electronic device or a personal computer.

[0171] In the above embodiment, the orderer information only mentions having orderer identification information, but for example, in addition to the orderer identification information, the orderer's name, contact information other than the calling number (telephone number) (email address, fax number, etc.), and payment method may also be included.

[0172] Although the content confirmation contact receiving means 530 in the above embodiment is configured to receive a telephone call from the orderer, the present invention is not limited to this configuration.

[0173] The reservation system 1 of this embodiment is configured so that an orderer makes an order reservation by voice. Therefore, the orderer device is configured to convert a message received from the dialogue transmitting means 21 into voice and output it, and to convert a message input by the orderer by voice into electronic information and transmit it to the dialogue receiving means 22.

[0174] The blending determination means 40 in the above embodiment is configured to have the period condition confirmation means 400 and the transportation condition confirmation means 401, but is not limited to this configuration. The blending determination means 40 may be configured to have, for example, either the period condition confirmation means 400 or the transportation condition confirmation means 401.

[0175] For example, the reservation system 1 may be a reservation system 1 that reserves an order for ready-mixed concrete based on order information for ready-mixed concrete acquired upon receiving an order for ready-mixed concrete from an orderer, and may be equipped with a mix determination means that performs mix determination to determine whether to apply standard mix information indicating a standard mix used when ready-mixed concrete is transported in a state where the standard transportation conditions are satisfied, or to apply modified mix information indicating a modified mix used when ready-mixed concrete is transported in a state where the standard transportation conditions are not satisfied, as mix determination information to determine the mix of ready-mixed concrete to be delivered, based on the order information, and the order information may include transportation-related information that indicates details related to the transportation of the ready-mixed concrete, and the mix determination means may be configured to apply, as mix determination, the standard mix information as mix information if the transportation conditions of ready-mixed concrete indicated by the transportation-related information satisfy the standard transportation conditions, and to apply modified mix information as mix information if the transportation conditions of ready-mixed concrete indicated by the transportation-related information do not satisfy the standard transportation conditions.

[0176] According to the reservation system 1 having the above configuration, when an order for ready-mixed concrete is received from a customer, it is configured to determine whether to apply a standard mix or a modified mix as the mix for the ready-mixed concrete depending on the transportation conditions of the ready-mixed concrete, thereby reducing the effort required to determine the mix to be applied depending on the transportation conditions of the ready-mixed concrete.

[0177] In addition, the reservation system 1 is a reservation system that reserves an order for ready-mixed concrete based on order information for ready-mixed concrete acquired upon receiving an order for ready-mixed concrete from an orderer, and is equipped with a mix determination means that performs mix determination to determine whether to apply standard mix information indicating a standard mix to be applied under standard conditions, or to apply modified mix information indicating a modified mix to be applied under modified conditions different from the standard conditions, as mix information that determines the mix of ready-mixed concrete to be delivered, based on the order information, and the order information includes desired delivery schedule information that indicates a desired delivery schedule for the ready-mixed concrete, and the mix determination means may be configured to, as the mix determination, apply the standard mix information as mix information if the order content indicated by the order information satisfies the standard conditions, and apply the modified mix information as mix information if the order content indicated by the order information satisfies the modified conditions.

[0178] According to the reservation system 1 having the above configuration, when an order for ready mixed concrete is received from a customer, it is configured to determine whether to apply a standard mix or a modified mix as the mix for ready mixed concrete according to the standard conditions for selecting the mix for ready mixed concrete, thereby reducing the effort required to determine the mix to be applied according to the standard conditions.

[0179] In addition, in the reservation system 1 and reservation program configured as described above, whether to apply the standard mix or the modified mix as the mix for ready-mixed concrete is automatically determined according to the date on which the ready-mixed concrete is delivered (shipment date of the ready-mixed concrete), which prevents human-caused errors in the application of the mix for ready-mixed concrete compared to when a decision is made manually by checking whether to apply the standard mix or the modified mix as the mix for ready-mixed concrete.

[0180] The reservation system 1 in the above embodiment has been described as being under the control of a contractor, but is not limited to this configuration. For example, as shown in Figure 9, the reservation system 1 may be under the control of an intermediary U3, which is separate from the orderer U1 and the contractor U2.

[0181] In this case, the contractor U2 will make an order reservation with the intermediary U3, not with the orderer U1. In this case, the reservation system 1 may be configured to search for a suitable contractor U2 from among multiple contractors U2 (ready mixed concrete manufacturing plants) when receiving an order reservation, and propose the contractor U2 to the orderer U1.

[0182] The desired delivery schedule information in the above embodiment is configured to have information indicating the date and time of delivery of the ready-mixed concrete, but is not limited to this configuration. For example, if the desired delivery schedule can be indicated only by the date of delivery of the ready-mixed concrete, the desired delivery schedule information may be configured to have only information indicating the date of delivery of the ready-mixed concrete. [Explanation of symbols]

[0183] 1... reservation system, 2... dialogue input / output means, 3... reservation response means, 4... auxiliary system means, 5... post-response means, 6... storage means, 20... connection establishment means, 21... dialogue transmission means, 22... dialogue reception means, 30... orderer information acquisition means, 31... basic response recording means, 32... shipment availability determination means, 33... detailed response recording means, 34... reservation availability determination means, 35... continuous reservation means, 36... waiting registration means, 37... reservation registration means, 40... blending determination means, 41... weather information confirmation means, 50... previous day confirmation means, 51... reservation change means, 52... reservation cancellation means, 53... reservation confirmation means, 310... basic basic question selection means, 311...basic question transmission means, 312...basic answer recording means, 320...shipping capacity acquisition means, 321...shipping capacity comparison means, 322...acceptance change notification means, 330...detailed question selection means, 331...detailed question transmission means, 332...detailed answer recording means, 333...shortage confirmation means, 340...existing reservation confirmation means, 341...acceptance / non-acceptance determination means, 342...reservation content confirmation means, 343...reservation change notification means, 400...period condition confirmation means, 401...transportation condition confirmation means, 402...mixture determination means, 500...day-before-day confirmation contact acceptance means, 501...day-before-day confirmation target Acquisition means, 502...change information acquisition means, 503...cancellation explanation means, 504...confirmation completion notification means, 510...change notification acceptance means, 511...change target acquisition means, 512...change information acquisition means, 513...change registration means, 514...change completion notification means, 520...cancellation notification acceptance means, 521...cancellation target acquisition means, 522...cancellation process execution means, 523...cancellation notification means, 524...return amount notification approval means, 525...cost billing means, 530...content confirmation notification acceptance means, 531...content confirmation target acquisition means, 532...content notification means, D1...order information, D10...basic item information, D100...item information, D101...content information, D11...detailed item information, D110...item information, D111...content information, D12...status information, D2...period condition information, D20...standard period information, D21...modified period information, D22...period mix modification information, D220...modified item information, D221...modified value information, D3...transportation condition information, D30...standard transport condition information, D31...modified transport condition information, D32...transport mix modification information, D320...modified item information, D321...modified value information, T1...orderer's equipment, T2...recipient's equipment, U1...orderer, U2...recipient, U3...intermediary

Claims

1. A ready-mixed concrete reservation system that reserves an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether standard mix information indicating a standard mix used when the ready-mixed concrete is delivered within a standard period is applied as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, or whether modified mix information indicating a modified mix used when the ready-mixed concrete is delivered within a modified period that is a period different from the standard period is applied; The order information includes desired delivery schedule information indicating a desired delivery schedule of ready-mix concrete, The blending determination means is configured to, as the blending determination, apply the standard blending information as the blending information when a date corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the standard period, and apply the modified blending information as the blending information when a date corresponding to the desired delivery schedule is included in the modified period. Ready mixed concrete reservation system.

2. The order information includes orderer information indicating an orderer and delivery location information indicating a delivery location, a continuous reservation means for processing a subsequent reservation relating to a subsequent order for the same orderer and the same delivery location as a first reservation relating to a previous order, the consecutive reservation means is configured to process the subsequent reservation by using the orderer information and the delivery place information in the order information related to the prior reservation; A ready-mix concrete reservation system according to claim 1.

3. A completion registration means for registering the order information whose reservation has been completed; an order change means for changing the order information registered as a reservation completed by the completion registration means, When the desired delivery schedule indicated by the desired delivery schedule information is changed by the order change means, the blending determination means re-executes the blending determination based on the date corresponding to the changed desired delivery schedule. A ready-mix concrete reservation system according to claim 1.

4. a waiting registration means for registering the order information of an order for which a reservation cannot be accepted because a prior reservation exists for the desired delivery schedule indicated by the desired delivery schedule information, as waiting order information indicating an order waiting for reservation; A ready-mix concrete reservation system according to any one of claims 1 to 3.

5. The waiting registration means and determining whether or not the order indicated by the waiting order information can be accepted when the previous reservation is cancelled or the content of the order information for the previous reservation is changed. A ready-mix concrete reservation system according to claim 4.

6. The order information includes orderer information indicating an orderer and delivery location information indicating a delivery location, A reservation registration means for registering the order information for which the reservation has been completed; a weather information acquiring means for acquiring weather information for a day corresponding to the desired delivery schedule at the delivery location of the registered order information, based on the desired delivery schedule information and the delivery location information of the order information registered by the reservation registration means; and a weather communication means for executing communication related to the registered order information to an orderer indicated by the orderer information of the registered order information based on the weather information acquired by the weather information acquisition means. A ready-mix concrete reservation system according to any one of claims 1 to 3.

7. Computer, A ready-mixed concrete reservation program that functions as a reservation system for reserving an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether standard mix information indicating a standard mix used in a standard period or modified mix information indicating a modified mix used in a modified period, which is a period different from the standard period, should be applied as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The order information includes desired delivery schedule information indicating a desired delivery schedule of ready-mix concrete, The blending determination means functions as a reservation system configured to: apply the standard blending information as the blending information when the date corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the standard period; and apply the corrected blending information as the blending information when the date corresponding to the desired delivery schedule indicated by the desired delivery schedule information is included in the corrected period; Ready mixed concrete reservation program.

8. A reservation system for reserving an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether to apply standard mix information indicating a standard mix used when transporting ready-mixed concrete in a state where the standard transport conditions are satisfied, or whether to apply modified mix information indicating a modified mix used when transporting ready-mixed concrete in a state where the standard transport conditions are not satisfied, as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The order information includes transportation-related information indicating contents related to the transportation of ready-mixed concrete, The mixture determination means is configured to apply the standard mixture information as the mixture determination when the transportation conditions of the ready-mixed concrete indicated by the transportation-related information satisfy the standard transportation conditions, and to apply the modified mixture information as the mixture information when the transportation conditions of the ready-mixed concrete indicated by the transportation-related information do not satisfy the standard transportation conditions. Ready mixed concrete reservation system.

9. A reservation system for reserving an order for ready-mixed concrete based on ready-mixed concrete order information acquired upon receiving an order for ready-mixed concrete from a customer, A mix determination means is provided for executing mix determination as to whether standard mix information indicating a standard mix to be applied under standard conditions or modified mix information indicating a modified mix to be applied under modified conditions different from the standard conditions should be applied as mix information for determining the mix of ready-mixed concrete to be delivered based on the order information, The blending determination means is configured to, as the blending determination, apply the standard blending information as the blending information when the order content indicated by the order information satisfies the standard condition, and apply the modified blending information as the blending information when the order content indicated by the order information satisfies the modified condition. Ready mixed concrete reservation system.

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