Skill management system

Abstract

To appropriately manage the skills of workers based on their actual work and training they receive.SOLUTION: A skill management system for managing the skills of workers comprises: an actual work database for recording actual work data obtained by the worker through performing actual work; a training work database for recording training work data obtained by the worker through performing training work; and a control unit for executing a process based on the actual work data and the training work data. The actual work data and the training work data each include a flag for identifying whether the data is the actual work data or the training work data, and skill data that indicates the skill of the worker and is associated with the flag.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to a skill management system.

Background Art

[0002] Conventionally, an education schedule management device for supporting the education of workers has been known (see, for example, Patent Document 1). In the education schedule management device, the work performance value included in the repair performance data corresponding to the worker who has taken the education content is compared with a reference performance value as a reference. When the work performance value satisfies the reference performance value, it is determined that follow-up education is unnecessary, while when it does not satisfy, it is determined that follow-up education is necessary.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] By the way, generally, a predetermined education is implemented for workers who perform work at regular intervals. In this case, there is a possibility of implementing unnecessary education for workers who are performing appropriate work, making it difficult to carry out flexible education operation. Also, it is necessary to appropriately grasp whether the skills of a worker in actual work are the skills acquired by the worker through education as evidence of education for actual work.

[0005] Therefore, an object of the present disclosure is to provide a skill management system capable of appropriately managing the skills of workers based on the actual work of the workers and the education for the workers.

Means for Solving the Problems

[0006] The skill management system of the present disclosure is a skill management system for managing the skills of workers, and includes a practical work database for recording practical work data which is data of practical work obtained by the worker performing the work, an educational work database for recording educational work data which is data of educational work obtained by the worker performing the work, and a control unit for executing processing based on the practical work data and the educational work data. The practical work data and the educational work data include a flag for identifying whether it is the practical work data or the educational work data, and skill data indicating the skills of the worker associated with the flag.

Effect of the Invention

[0007] According to the present disclosure, based on the practical work of the worker and the education of the worker, the skills of the worker can be appropriately managed.

Brief Description of the Drawings

[0008]

Figure 1

Figure 2

Figure 3

Figure 4

Mode for Carrying Out the Invention

[0009] Hereinafter, embodiments according to the present disclosure will be described in detail with reference to the drawings. Note that the present disclosure is not limited by this embodiment. In addition, the components in the following embodiments include those that can be replaced by those skilled in the art and are easy to replace, or those that are substantially the same. Furthermore, the components described below can be combined as appropriate, and when there are multiple embodiments, the embodiments can also be combined.

[0010] [This Embodiment] The skill management system 10 according to this embodiment is a system for managing the skills of workers who perform maintenance work on aircraft. The skill management system 10 is incorporated into, for example, a system that manages and supports the maintenance work of aircraft as assets, and is an integrated system of multiple systems. The skill management system 10 manages the skills in actual maintenance work and educational work such as training for maintenance work. With reference to FIG. 1, the skill management system 10 will be described.

[0011] (Skill Management System) FIG. 1 is a diagram of the skill management system according to this embodiment. As shown in FIG. 1, the skill management system 10 includes a work plan management system 15, a work support system 16, a BOM (Bill Of Materials) system 17, a work record database 18, a work analysis system 19, an education plan management system 20, and an education support system 21. Further, these systems and databases are connected via a communication network 37 and communicate with each other.

[0012] The work plan management system 15 is a system for planning and managing the maintenance work of aircraft. The work plan management system 15 provides information for planning maintenance work to the administrator who manages the work, provides information on the planned work to the work support system 16, and manages the progress of the work.

[0013] The work support system 16 is a system for supporting the maintenance work planned in the work plan management system 15. Specifically, it presents the work procedures of the maintenance work to the worker and executes the work record of the maintenance work. The work support system 16 may be a wearable terminal or a stationary terminal, and is not particularly limited. The work support system 16 has a control unit 31, a storage unit 32, a display unit 33, and an input unit 34.

[0014] The control unit 31 includes, for example, an integrated circuit such as a CPU (Central Processing Unit). The control unit 31 executes data processing to assist in maintenance work. The storage unit 32 is an arbitrary storage device such as a semiconductor storage device and a magnetic storage device. Information acquired from various systems, information generated by various processes, etc. are stored in this storage unit 32. The display unit 33 is a display device such as a liquid crystal display, for example. The input unit 34 is an input device such as a keyboard and a mouse, for example.

[0015] The work support system 16 presents the information of the maintenance work planned in the work plan management system 15 to the operator via the display unit 33. Also, when the information of the work record of the maintenance work is input by the operator via the input unit 34, the work support system 16 generates the progress information of the maintenance work and the actual work information (actual work data) of the maintenance work. Then, the work support system 16 outputs the generated actual work data of the maintenance work to the work record database 18.

[0016] The BOM system 17 accumulates information for managing maintenance work and has a predefined data format. The BOM system 17 stores information that serves as a standard for maintenance work. The information that serves as a standard for maintenance work is resource information in which the work procedure of the maintenance work, the location required for the maintenance work, the equipment required for the maintenance work, the parts required for the maintenance work, the personnel for the maintenance work, and the work time required for the maintenance work are associated. The BOM system 17 provides the resource information before the maintenance work to the work plan management system 15 or acquires the resource information after the maintenance work acquired from the work plan management system 15.

[0017] The work record database 18 stores work record data of maintenance work. The work record data includes actual work data obtained in the actual performance of maintenance work and educational work data obtained in educational work such as training. The actual work data is obtained in the above-described work support system 16, and the educational work data is obtained in an educational support system 21 described later. The actual work data and the educational work data include a flag for identifying whether it is actual work data or educational work data, and skill data indicating the skill level of the worker associated with the flag. The skill data is the working time required for the work. Note that the working time is not particularly limited, and any index that can evaluate the skill level of the worker may be used.

[0018] The work record database 18 has an actual work database DB1 that records actual work data and an educational work database DB2 that records educational work data. The actual work database DB1 records, as actual work data, in addition to the flag and the skill data, the date and time of the work, information on the maintenance location input by the worker, information on the operations of the worker's maintenance work, image information obtained by the imaging device, and the like. The educational work database DB2 records, as educational work data, in addition to the flag and the skill data, the date and time of the work, information on the maintenance location input by the worker, information on the operations of the worker's maintenance work, image information obtained by the imaging device, and the like, similar to the actual work database DB1. The work record database 18 provides work record data to the work plan management system 15, obtains work record data from the work support system 16 and the educational support system 21, and provides work record data to the work analysis system 19.

[0019] The work analysis system 19 obtains and analyzes actual work data and educational work data from the work record database 18, and provides various information as analysis results to the administrator and the worker. The work analysis system 19 scores the skill level of the worker as part of the analysis. Specifically, as the skill level of the worker, it calculates the working time based on the skill data.

[0020] The work analysis system 19, similar to the work plan management system 15, has a control unit 51, a storage unit 52, a display unit 53, and an input unit 54. Since the control unit 51, the storage unit 52, the display unit 53, and the input unit 54 are the same as the control unit 31, the storage unit 32, the display unit 33, and the input unit 34 of the work support system 16, the description thereof is omitted.

[0021] The work analysis system 19 can manage the skills of workers by acquiring actual work data and training work data from the work record database 18, analyzing the skills of the workers, and displaying the analysis results on the display unit 53.

[0022] The education plan management system 20 is a system for planning and managing education work such as training for maintenance work, and has the same configuration as the work plan management system 15. The education plan management system 20 provides information for planning education work to the administrator who manages the education work, provides information on the planned education work to the education support system 21, and manages the progress of the education work.

[0023] The education support system 21 is a system for supporting the education work planned in the education plan management system 20, and has the same configuration as the work support system 16. The education support system 21 presents the work procedures of the education work to the workers and executes the work records of the education work. The education support system 21, similar to the work support system 16, has a control unit 41, a storage unit 42, a display unit 43, and an input unit 44. Since the control unit 41, the storage unit 42, the display unit 43, and the input unit 44 are the same as the control unit 31, the storage unit 32, the display unit 33, and the input unit 34 of the work support system 16, the description thereof is omitted.

[0024] The operator terminal 49 is connected to the work support system 16 and the education support system 21 via the communication network 37. Although the illustration of the operator terminal 49 is omitted, it has a display unit and an input unit, similar to the work support system 16 and the education support system 21, and is capable of displaying information for supporting maintenance work and inputting information for recording work.

[0025] The education support system 21 presents the information of the educational work planned in the education plan management system 20 to the operator via the display unit 43. In addition, when the information of the work record of the educational work is input by the operator via the input unit 44, the education support system 21 generates the progress information of the educational work and the information (educational work data) of the educational work. Then, the education support system 21 outputs the generated educational work data of the educational work to the work record database 18.

[0026] Next, referring to FIG. 2, the outline of the functions of the skill management system 10 will be described. FIG. 2 is an explanatory diagram showing an example of the skill management system according to the present embodiment functionally. As shown in FIG. 2, in the skill management system 10, when there is an aircraft capable of performing maintenance work, the work plan management system 15 acquires the information of the required maintenance work. In addition, the work plan management system 15 acquires the information of the resources associated with the required maintenance work from the BOM system 17. Then, the work plan management system 15 acquires the sufficiency degree of the resources associated with the required maintenance work based on the progress information of the maintenance work acquired by the work support system 16. The work plan management system 15 provides the acquired information of the required maintenance work, the information of the resources associated with the required maintenance work, and the sufficiency degree of the resources as resource information.

[0027] In addition, when the required maintenance work is selected and confirmed, the work plan management system 15 outputs the resource information associated with the selected maintenance work as the work requirement data of the required maintenance work to the work support system 16.

[0028] When the work support system 16 acquires work request data from the work plan management system 15, it supports maintenance work based on the work request data. The work support system 16 presents the work procedure of the maintenance work to the worker via the display unit 33. Also, the work support system 16 outputs the actual work data input by the worker to the work record database 18. Note that the actual work data also includes know-how information input by the worker. Furthermore, the work support system 16 outputs the work progress based on the work record input by the worker to the work plan management system 15.

[0029] The work plan management system 15 manages the work progress of the selected maintenance work based on the progress information of the maintenance work acquired by the work support system 16.

[0030] The work analysis system 19 acquires actual work data from the work record database 18 and calculates the average value of the work time of the maintenance work as the average time based on the actual work data. Also, the work analysis system 19 compares the average time of the maintenance work with the work time of the worker, and when the work time of the worker is long, it notifies the worker or the administrator via the display unit 53.

[0031] In the skill management system 10, when the education plan management system 20 implements education work for the worker, it acquires information on resources associated with the required education work from the BOM system 17. Then, the education plan management system 20 acquires the sufficiency degree of the resources associated with the required education work based on the progress information of the education work acquired by the education support system 21. The education plan management system 20 provides the acquired information on the education work, the information on the resources associated with the education work, and the sufficiency degree of the resources as resource information.

[0032] Also, when the education work is selected and confirmed, the education plan management system 20 outputs the resource information associated with the selected education work as work request data for the education work to the education support system 21.

[0033] When the education support system 21 acquires work request data from the education plan management system 20, it provides support for education work based on the work request data. The education support system 21 presents the work procedure of the education work to the operator via the display unit 43. Also, the education support system 21 outputs the education work data input by the operator to the work record database 18. Note that the education work data also includes know-how information input by the operator. Furthermore, the education support system 21 outputs the work progress based on the work record input by the operator to the education plan management system 20.

[0034] The education plan management system 20 manages the work progress of the selected maintenance work based on the progress information of the maintenance work acquired by the education support system 21.

[0035] Here, when the actual work data and the education work data are registered in the work record database 18, the work analysis system 19 can execute the skill management based on the actual work and the education work by using the actual work data and the education work data. Examples of the skill management include the data processing shown in FIGS. 3 and 4. This is because the actual work data and the education work data are the same in other data formats except for the flags that identify the data types.

[0036] FIG. 3 is a flowchart relating to the skill management system according to the present embodiment. FIG. 4 is a diagram of a screen displayed on the display unit of the skill management system. FIGS. 3 and 4 are examples of data processing for skill management based on actual work and education work.

[0037] As shown in FIG. 3, the control unit 51 of the work analysis system 19 acquires the actual work data and the educational work data registered in the work record database 18 (step S1). Subsequently, the control unit 51 calculates the average time of the entire maintenance work based on the actual work data and the average time of the actual work of the individual worker (step S2). After this, the control unit 51 displays the calculation result on the display unit 53 (step S3), thereby ending the process. Thereby, the work analysis system 19 provides information on the skills of the worker or the administrator to the worker or the administrator.

[0038] In addition, in FIG. 3, when the average time of the actual work of the individual worker is longer than the average time of the entire maintenance work by a predetermined time, the control unit 51 may send a notice to the education plan management system 20 indicating that education is required.

[0039] Further, the control unit 51 of the work analysis system 19 performs the display shown in FIG. 4 using the actual work data and the educational work data registered in the work record database 18. As shown in FIG. 4, the control unit 51 arranges and displays the work times in a predetermined maintenance work in time series based on the actual work data and the educational work data. In FIG. 4, the work times based on the actual work data of the individual worker (hollow bar graph) and the work times based on the educational work data (hatched bar graph) are arranged in time series. Thereby, it becomes possible to manage whether the skills of the worker have been improved before and after education.

[0040] In this embodiment, the work time is applied as the skill data, but it is not particularly limited, and other indicators may be used to evaluate the skills of the worker. Further, in this embodiment, the control unit 51 of the work analysis system 19 performs skill management, but other systems may perform it, and it is not particularly limited. Further, the control unit 51 may display the number of work times of the worker based on the skill data on the display unit 53 based on the actual work data.

[0041] As described above, the skill management system 10 described in this embodiment is understood as follows, for example.

[0042] The skill management system 10 according to the first aspect is a skill management system for managing the skills of workers, and includes a practical work database DB1 for recording practical work data which is data of practical work obtained by the worker performing the work, an educational work database DB2 for recording educational work data which is data of educational work obtained by the worker performing the work, and a control unit 51 for executing processing based on the practical work data and the educational work data. The practical work data and the educational work data include a flag for identifying whether it is the practical work data or the educational work data, and skill data indicating the skills of the worker associated with the flag.

[0043] According to this configuration, it is possible to evaluate the skills of workers using the practical work data and the educational work data. Therefore, it is possible to determine the necessity of education based on the working hours of the practical work, or to evaluate the presence or absence of improvement in the practical work before and after education. In addition, it is possible to evaluate whether the skills in the worker's practical work are the skills acquired by the worker through education as evidence of the education for the practical work. From the above, it is possible to appropriately manage the skills of workers based on the practical work of the workers and the education for the workers.

[0044] As a second aspect, in the skill management system 10 according to the first aspect, the skill data is the working hours required for the work.

[0045] According to this configuration, an easily obtainable index can be used as an index for evaluating the skills of workers.

[0046] As a third aspect, in the skill management system 10 according to the second aspect, the control unit 51 acquires the average time of the work, and when the working time of the practical work data is longer than the average time by a predetermined time, executes a notification indicating that education is required.

[0047] According to this configuration, it is possible to prompt the implementation of education for workers who need education.

[0048] As a fourth aspect, in the skill management system 10 according to any one of the first to third aspects, the skill management system 10 further includes a display unit 53 that displays a screen based on the skill data, and the control unit displays the time change of the operator's skill based on the skill data.

[0049] According to this configuration, since it is possible to grasp the time change of skills including actual work and educational work, it is possible to evaluate the presence or absence of the effect of education.

[0050] As a fifth aspect, in the skill management system 10 according to any one of the first to fourth aspects, the control unit 51 displays the number of times the operator has worked based on the skill data.

[0051] According to this configuration, it is possible to grasp the proficiency of skills based on the number of times the operator has worked.

[0052] As a sixth aspect, in the skill management system 10 according to any one of the first to fifth aspects, the control unit (education plan management system 20) acquires the degree of sufficiency of resources required for the educational work, and presents the educational work that can be implemented based on the degree of sufficiency of the resources to the operator in a selectable manner.

[0053] According to this configuration, it is possible to select whether to implement education based on the degree of sufficiency of resources.

Explanation of Reference Numerals

[0054] 10 Skill management system 15 Work plan management system 16 Work support system 17 BOM (Bill Of Materials) system 18 Work record database 19 Work analysis system 20 Education plan management system 21 Education support system DB1 Actual work database DB2 Educational Working Database

Claims

1. In a skill management system for managing the skills of an operator, a work operation database that records work operation data, which is data of actual work obtained by the operator performing the work; an educational work database that records educational work data, which is data of educational work obtained by the operator performing the work; and a control unit that executes processing based on the actual work data and the educational work data, wherein the actual work data and the educational work data include a flag for identifying whether it is the actual work data or the educational work data, and skill data indicating the skills of the operator associated with the flag. A skill management system.

2. The skill management system according to claim 1, wherein the skill data is the working time required for the work.

3. The control unit obtains the average time of the work, and when the working time of the actual work data is longer than the average time by a predetermined time, executes a notification indicating that education is required. The skill management system according to claim 2.

4. further comprising a display unit that displays a screen based on the skill data, wherein the control unit displays the time change of the skills of the operator based on the skill data. The skill management system according to claim 1.

5. The control unit displays the number of work operations of the operator based on the skill data. The skill management system according to claim 4.

6. The control unit obtains the adequacy of resources required for the educational work, and presents the educational work that can be performed based on the adequacy of the resources to the operator in a selectable manner. The skill management system according to claim 1.

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