Visit communication support system and visit communication support program

Abstract

To provide visit communication support system and program that enable efficient adjustment of visit communication and increase an execution rate of visit communication.SOLUTION: A visit communication support server 300 includes: a communication unit which communicates with a terminal of a parent who lives with their child, of a divorced couple or a couple who are going to get divorced, and a terminal of a non-custodial parent of the couple who lives apart from their child; and a processing unit comprising a visit communication adjustment unit which makes an adjustment between the couple regarding a visit communication between the child and the non-custodial parent, and a visit schedule notification unit which prepares a visit schedule for the visit communication based on a result adjusted by the visit communication adjustment unit and notifies the couple of the visit schedule. The visit communication adjustment unit includes: a direct adjustment unit which makes a direct adjustment that mediates predefined message exchange between the couple to make an adjustment, and an intervention adjustment unit which makes an intervention adjustment that involves an assistant between the couple to make an adjustment. The direct adjustment or the intervention adjustment is selected for the adjustment.SELECTED DRAWING: Figure 4

Description

Technical Field

[0001] The present disclosure relates to a face-to-face communication support system and a face-to-face communication support program for supporting face-to-face communication.

Background Art

[0002] After parents (a couple) with children divorce, face-to-face communication may take place. Among the divorced former couple, the parent who lives with the child is called the cohabiting parent, and the parent who lives separately from the child among the divorced former couple is called the non-cohabiting parent. Face-to-face communication refers to the non-cohabiting parent meeting and talking with the child regularly and continuously, playing together, or communicating by methods such as phone calls and letters, and is also called parent-child communication.

[0003] In Japan, the number of children whose parents have divorced is currently about 200,000 per year, which is about 25% of the number of births (about 800,000 per year). Among them, the number of children who do not have face-to-face communication is about 140,000 per year, which means that about 70% of children cannot meet with the non-cohabiting parent. Face-to-face communication helps children confirm the love from both parents while maintaining communication with both parents, and thus enables children to grow up healthily. Therefore, it is desirable to improve the implementation rate of face-to-face communication. Also, children usually want to meet with the non-cohabiting parent.

[0004] On the other hand, divorced former couples (or couples planning to divorce) may have difficulty in smooth communication due to emotional factors. They want to let the child have face-to-face communication, but the coordination between the couple (former couple) on when and where to have face-to-face communication becomes a psychological burden, and it often develops into an emotional and long conversation. Therefore, due to such factors, the current implementation rate of face-to-face communication is low. There are also factors such as the non-cohabiting parent not wanting to know the address of the child (and the cohabiting parent).

[0005] There is also a method of facilitating face-to-face communication by using alternative dispute resolution procedures (ADR) or face-to-face communication support organizations. However, such methods can be costly and there are areas where face-to-face communication support organizations do not exist, so they are not always sufficient as a means of improving the implementation rate of face-to-face communication. In addition, such methods may require a long time to coordinate face-to-face communication.

Prior Art Documents

Non-Patent Documents

[0006]

Non-Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0007] The present disclosure aims to provide a face-to-face communication support system and a face-to-face communication support program that enable smooth implementation of face-to-face communication.

Means for Solving the Problems

[0008] The face-to-face communication support system according to the first aspect of the present disclosure is a system for supporting face-to-face communication. The face-to-face communication support system includes communication means for communicating with the terminal of the cohabiting parent who lives with the child among the divorced or soon-to-be-divorced couple, and communicating with the terminal of the non-cohabiting parent who lives separately from the child among the couple, and adjustment means for using the communication means to adjust between the couple regarding the face-to-face communication between the child and the non-cohabiting parent, and notification means for creating a face-to-face schedule for the face-to-face communication based on the adjustment result of the adjustment means and notifying the couple of the face-to-face schedule. The adjustment means includes direct adjustment means for performing direct adjustment to realize the adjustment by mediating the exchange of typical communication content between the couple, and intervention adjustment means for performing intervention adjustment to realize the adjustment by intervening an assistant between the couple, and switches the adjustment between the direct adjustment and the intervention adjustment.

[0009] The face-to-face communication support system according to the second aspect of the present disclosure is a face-to-face communication support system for supporting face-to-face communication, including communication means for communicating with the terminal of the cohabiting parent who lives with the child among the divorced or soon-to-be-divorced couple, and communicating with the terminal of the non-cohabiting parent who lives separately from the child among the couple, and adjustment means for using the communication means to adjust between the couple regarding the face-to-face communication between the child and the non-cohabiting parent, and notification means for creating a face-to-face schedule for the face-to-face communication based on the adjustment result of the adjustment means and notifying the couple of the face-to-face schedule. The adjustment means includes intervention adjustment means for performing intervention adjustment to realize the adjustment by intervening an assistant between the couple, and the assistant is an AI chatbot.

[0010] The face-to-face communication support program according to the third aspect of the present disclosure causes one or more computers to function as communication means for communicating with the terminal of the cohabiting parent who lives with the child among the divorced or soon-to-be-divorced couple, and communicating with the terminal of the non-cohabiting parent who lives separately from the child among the couple, adjustment means for adjusting between the couple regarding the face-to-face communication between the child and the non-cohabiting parent using the communication means, and notification means for creating a face-to-face meeting schedule for the face-to-face communication based on the adjustment result of the adjustment means and notifying the couple of the face-to-face meeting schedule. The adjustment means includes direct adjustment means for performing direct adjustment to realize the adjustment by mediating the exchange of typical communication contents between the couple, and intervention adjustment means for performing intervention adjustment to realize the adjustment by intervening an assistant between the couple, and switches the adjustment between the direct adjustment and the intervention adjustment.

[0011] The face-to-face communication support system according to the fourth aspect of the present disclosure is a face-to-face communication support system for supporting the interaction regarding face-to-face communication between divorced or soon-to-be-divorced couples, and includes communication means for communicating with the terminal of the cohabiting parent who lives with the child among the couple, and communicating with the terminal of the non-cohabiting parent who lives separately from the child among the couple, and adjustment means for adjusting between the couple regarding the face-to-face communication between the child and the non-cohabiting parent using the communication means. The adjustment means includes search means for searching, from a plurality of candidates of stereotyped text messages notified from one parent of the couple to the other parent, for a candidate including a character string that matches the character string input by the one parent, and presenting the searched candidate to the one parent, and notification means for notifying the other parent of the stereotyped text message that is the candidate selected by the one parent from the presented candidates.

Advantages of the Invention

[0012] According to one aspect of the present disclosure, it is possible to provide a face-to-face communication support system and a face-to-face communication support program that enable smooth implementation of face-to-face communication.

Brief Description of the Drawings

[0013]

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Embodiments for Carrying Out the Invention

[0014] With reference to the drawings, a face-to-face communication support system according to an embodiment will be described. The face-to-face communication support system according to the embodiment is a system for supporting face-to-face communication. In the description of the drawings, the same or similar parts are denoted by the same or similar reference numerals.

[0015] (1) System Configuration FIG. 1 is a diagram showing a configuration example of a face-to-face communication support system 1 according to the present embodiment. The face-to-face communication support system 1 according to the present embodiment includes a terminal of a cohabiting parent who lives with a child (also referred to as a "cohabiting parent terminal") 100, a terminal of a non-cohabiting parent who lives separately from the child (also referred to as a "non-cohabiting parent terminal") 200, a face-to-face communication support server 300, and a terminal of a third party who is an arbitrator or a face-to-face communication support staff (also referred to as a "third party terminal") 400. In the following description of the embodiment, the cohabiting parent and the cohabiting parent terminal may not be particularly distinguished, the non-cohabiting parent and the non-cohabiting parent terminal may not be particularly distinguished, and the third party and the third party terminal may not be particularly distinguished. The former couple and their child form a face-to-face group. The face-to-face group may include a third party (e.g., a face-to-face communication support staff). In the illustrated example, there is one child of the divorced former couple, but there may be a plurality of children of the former couple. In the following description of the embodiment, divorced former couples are assumed, but not limited to divorced former couples, and couples planning to divorce may also be assumed.

[0016] The cohabiting parent terminal 100, the non-cohabiting parent terminal 200, the face-to-face communication support server 300, the third party terminal 400, and the LLM server 500 are connected to the network 10 and can communicate with each other via the network 10. The network 10 includes the Internet. The network 10 may include a LAN (Local Area Network) and / or a WAN (Wide Area Network).

[0017] Each terminal (cohabiting parent terminal 100, non-cohabiting parent terminal 200, third-party terminal 400) is a device having a communication function and a user interface (UI). For example, each terminal may be any one of a smartphone, a tablet terminal, a personal computer (PC), and a wearable terminal. However, in the following description of the embodiments, it is mainly assumed that each terminal is a smartphone. An in-person communication support application, which is a program for using the in-person communication support service, may be installed on each terminal. Alternatively, each terminal may be able to use the in-person communication support service provided as a web service through a general-purpose web browser. Note that in the following description of the embodiments, an example in which the name of the in-person communication support service according to the present embodiment is "raeru" will be mainly described, but other names may also be used.

[0018] Each server (in-person communication support server 300, LLM server 500) may be a general-purpose computer such as a workstation or a PC, or may be logically realized by cloud computing (distributed computing). That is, each server may be composed of one computer or may be composed of a plurality of computers.

[0019] The cohabiting parent terminal 100 receives an operation from the cohabiting parent and notifies the in-person communication support server 300 of the operation content. Further, the cohabiting parent terminal 100 receives information to be presented to the cohabiting parent from the in-person communication support server 300 and presents the information to the cohabiting parent. To present mainly means to display, but may also mean to output sound. It is assumed that the cohabiting parent has an account for the in-person communication support service.

[0020] Note that the in-person communication support system 1 may further include a child's terminal (also referred to as a "child terminal"). The child may have an account for the in-person communication support service.

[0021] The separated parent terminal 200 receives operations from the separated parent and notifies the operation details to the face-to-face communication support server 300. Also, the separated parent terminal 200 receives information to be presented to the separated parent from the face-to-face communication support server 300 and presents the information to the separated parent. It is assumed that the separated parent has an account for the face-to-face communication support service.

[0022] The face-to-face communication support server 300 is a server that provides a face-to-face communication support service. The face-to-face communication support service is a service that adjusts the relationship between the former spouses (cohabiting parent, separated parent) regarding the face-to-face communication between the child and the separated parent. The adjustment of face-to-face communication includes at least one of the adjustment of the schedule of face-to-face communication, the adjustment of the method of face-to-face communication, and the adjustment of the conditions for face-to-face communication. The schedule of face-to-face communication is the date and time zone (start time, end time) for conducting face-to-face communication. The methods of face-to-face communication include in-person face-to-face communication and online face-to-face communication. In the case of in-person face-to-face communication, the adjustment of face-to-face communication may include the adjustment of the handover location (assembly location, disassembly location) of the child and the location for conducting the face-to-face meeting. The face-to-face conditions refer to the conditions imposed on the separated parent during face-to-face communication, such as "Do not buy expensive gifts except on birthdays and Christmas", "The pocket money is up to 1000 yen", and "Do not let the child eat junk food".

[0023] The targets of face-to-face communication adjusted using the face-to-face communication support service include face-to-face communication set each time and face-to-face communication set by prior agreement (regular). Note that the "agreement" regarding face-to-face communication may be a repeated setting (repeated setting) regarding face-to-face communication or a setting (regular setting) regarding regular face-to-face communication.

[0024] In the face-to-face communication set each time, the face-to-face communication support server 300 creates a face-to-face meeting schedule by adjusting the face-to-face communication based on the request of one of the former spouses each time. The face-to-face communication support server 300 has a function of adjusting face-to-face communication each time.

[0025] On the other hand, in (regular) meetings and exchanges set by prior arrangements, the meeting and exchange support server 300 creates a schedule for the meeting and exchange based on the prior arrangements for the meeting and exchange. The meeting and exchange support server 300 also has a function of making adjustments for such arrangements.

[0026] FIG. 2 is a diagram showing an overview of the operation of the meeting and exchange support server 300 according to the present embodiment.

[0027] As shown in FIG. 2(a), the meeting and exchange support server 300 basically performs direct adjustment to realize the adjustment of the meeting and exchange by mediating the exchange of typical communication contents between the former spouses (cohabiting parent, non-cohabiting parent). Since the direct adjustment does not involve a third party (arbitrator, meeting and exchange support staff) in the adjustment of the meeting and exchange, it has the advantages of enabling prompt adjustment and not incurring costs due to the intervention of a third party. Also, in direct adjustment, the meeting and exchange support server 300 mediates the exchange of typical communication contents between the former spouses. The exchange of typical communication contents has little room for emotional factors to intervene, and can reduce the psychological burden on the former spouses. Furthermore, the exchange of typical communication contents on the meeting and exchange support service can be carried out without revealing the address of the child (and cohabiting parent), etc., compared with the case of using letters, etc.

[0028] As described above, divorced former spouses may have difficulty in smooth communication due to emotional factors. They want to allow the child to have a meeting and exchange, but the adjustment between the former spouses regarding when and where to have the meeting and exchange becomes a psychological burden, and it inevitably develops into an emotional and long-form exchange. There is also a factor that they do not want the non-cohabiting parent to know the address of the child (and cohabiting parent), etc. Therefore, by the meeting and exchange support server 300 mediating the exchange of typical communication contents between the former spouses to realize the adjustment of the meeting and exchange, such problems can be solved.

[0029] In the case of direct adjustment, for both the adjustment at each time and the adjustment of the arrangements, the adjustment of the meeting and exchange is carried out according to the following procedure, for example.

[0030] STEP 1: In response to a request from one of the former spouses (e.g., the cohabiting parent), the face-to-face communication support server 300 causes an input screen for receiving input of information on face-to-face communication desired by the one parent (such as the schedule of face-to-face communication, the method of face-to-face communication, face-to-face conditions, etc.) to be displayed on the terminal of the one parent (e.g., the cohabiting parent terminal 100). The input screen enables the one parent to input the information on face-to-face communication desired in a selection format (e.g., pull-down, check box, etc.). In the case of ad-hoc adjustment, multiple candidate dates can be selected for the schedule of face-to-face communication. On the other hand, in the case of agreement adjustment, a regular face-to-face frequency (e.g., "the second Saturday of every month", etc.) may be selectable as the schedule of face-to-face communication. Regarding the face-to-face conditions, arbitrary descriptions (in free text format) can be made, and multiple face-to-face conditions can be set.

[0031] STEP 2: When the input by the one parent is completed, the face-to-face communication support server 300 notifies the other parent (e.g., the non-cohabiting parent). Here, the one parent enters a state of waiting for confirmation from the other parent. The face-to-face communication support server 300 causes a confirmation screen of the content of face-to-face communication input by the one parent to be displayed on the terminal of the other parent (e.g., the non-cohabiting parent terminal 200). On this confirmation screen, it is possible to select whether to accept or reject the face-to-face communication proposal of the one parent. In the case of rejection, reasons such as "there are no candidate dates when I can participate", "I want to skip the next face-to-face meeting", "others" can be selected. In the case of rejection, the face-to-face communication support server 300 notifies the one parent to that effect and the reason.

[0032] On the contrary, in the case of accepting the face-to-face communication proposal, if the other parent accepts the proposed information on face-to-face communication (such as the schedule of face-to-face communication, the method of face-to-face communication, face-to-face conditions, etc.) as it is, the "OK" button is selected. In this case, the adjustment of face-to-face communication is completed, and the face-to-face communication support server 300 creates a face-to-face meeting schedule. However, if the other parent wishes to make partial changes to the proposed information on face-to-face communication (such as the schedule of face-to-face communication, the method of face-to-face communication, face-to-face conditions, etc.), it is possible to make a change proposal to the one parent by inputting the change content.

[0033] STEP 3: When there is a proposed change from the other parent, the face-to-face communication support server 300 causes the terminal of the one parent (for example, the cohabiting parent terminal 100) to display information on the face-to-face communication including the content of the proposed change. If the one parent accepts the content of the proposed change, the "OK" button is selected. In this case, the adjustment of the face-to-face communication is completed, and the face-to-face meeting schedule is created by the face-to-face communication support server 300. However, if the one parent does not accept the content of the proposed change, it is possible to reject the proposed change or make a re-proposal for the proposed change. In this case, the process may return to STEP 1.

[0034] In this way, in the case of direct adjustment, since the former spouses directly adjust (negotiate) the content of the face-to-face communication, the adjustment of the face-to-face communication may end in failure without the agreement of both former spouses regarding the content of the face-to-face communication. Also, in the case of direct adjustment, since input in free text format is possible for some items such as face-to-face meeting conditions, emotional messages can be exchanged.

[0035] Note that the face-to-face communication support server 300 has a message function for realizing message exchange between the former spouses. Such message exchange is basically performed by selecting a fixed phrase. For example, when one parent selects one of the options such as "Please cancel the face-to-face communication due to poor health", "I will be slightly late for the face-to-face communication", or "Please cancel the next face-to-face meeting", a message is notified to the other parent. The message exchange between the former spouses may constitute a part of the direct adjustment. The message may be not only a fixed phrase but also an arbitrary description (in free text format). The face-to-face communication support server 300 may also have a function for message exchange between the separated parent and the child, and for message exchange between the former spouses and a third party. The message exchange between the former spouses and a third party may constitute a part of the intervention adjustment.

[0036] As shown in FIG. 2(b), the meeting communication support server 300 has not only a direct adjustment function but also an intervention adjustment function, and is configured to be able to switch the adjustment of the meeting communication between the direct adjustment and the intervention adjustment. In the intervention adjustment, an assistant is intervened between the former couple to realize the adjustment of the meeting communication. Although the intervention adjustment has demerits such as taking a long time for the adjustment of the meeting communication and incurring costs due to the intervention of a third party, it has merits such as further reducing the psychological burden of the former couple and making it easier to obtain the consent of both the former couple regarding the content of the meeting communication.

[0037] In this way, by making it possible to switch the adjustment of the meeting communication between the direct adjustment and the intervention adjustment, the direct adjustment and the intervention adjustment can be appropriately used separately, enabling the smooth implementation of the meeting communication. Specifically, it becomes possible to efficiently adjust the meeting communication and increase the implementation rate of the meeting communication.

[0038] Note that the assistant in the intervention adjustment basically means a third party such as an arbitrator or a meeting communication supporter. The arbitrator is an arbitrator (mediator) in ADR and may be, for example, a lawyer or the like. The meeting communication supporter is a group or individual (such as a parent-child communication support group) of a private or administrative agency that provides support such as liaison and adjustment between the parties, delivery of children, and supervision. The arbitrator may be available for intervention adjustment when adjusting the agreement of (regular) meeting communication. The meeting communication supporter may be available for intervention adjustment when adjusting the meeting communication each time. However, the meeting communication supporter may also be available for intervention adjustment when adjusting the agreement of (regular) meeting communication.

[0039] The third-party terminal 400 receives an operation from a third party (arbitrator or meeting communication supporter) and notifies the operation content to the meeting communication support server 300. In addition, the third-party terminal 400 receives information to be presented to the third party from the meeting communication support server 300 and presents the information to the third party. It is assumed that the third party has an account for the meeting communication support service as an assistant (supporter).

[0040] FIG. 3 is a diagram for explaining another example of intervention adjustment.

[0041] As shown in FIG. 3, the assistant in intervention adjustment may be an artificial intelligence (AI) chatbot, that is, an AI assistant (AI supporter). The AI assistant may be available in intervention adjustment when adjusting face-to-face communication each time. However, the AI assistant may also be available in intervention adjustment when adjusting the agreement of (regular) face-to-face communication.

[0042] The face-to-face communication support server 300 may cooperate with the LLM server 500 to provide the function of an AI chatbot. For example, the face-to-face communication support server 300 communicates with the LLM server 500 via an API (Application Programming Interface). The LLM server 500 is a server that executes language processing tasks using a language model constructed by machine learning technology including AI. The language model models language with the appearance probability of words. Also, the LLM is a language model that has pre-learned a large amount of text data, specifically, web content on the Internet, and can execute various language processing tasks by giving only a few examples of tasks. Examples of such LLMs include GPT-3 and GPT-4 developed by OpenAI, and BERT developed by Google.

[0043] (2) Configuration of the face-to-face communication support server FIG. 4 is a diagram showing a configuration example of the face-to-face communication support server 300 according to the present embodiment. The face-to-face communication support server 300 includes a communication unit 310, a storage unit 320, and a processing unit 330. The communication unit 310, the storage unit 320, and the processing unit 330 are interconnected by a bus or the like (not shown).

[0044] Under the control of the processing unit 330, the communication unit 310 communicates with other devices (for example, the co-residing parent terminal 100, the non-co-residing parent terminal 200, the third-party terminal 400, the LLM server 500) via the network 10. The communication by the communication unit 310 may be wired communication or may include wireless communication. In particular, the communication unit 310 communicates with the terminal of the co-residing parent (co-residing parent terminal 100) and the terminal of the non-co-residing parent (non-co-residing parent terminal 200).

[0045] The storage unit 320 is configured to include various memories such as, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), and an auxiliary storage device. The program (face-to-face communication support program) executed by the processing unit 330 is stored, for example, in the ROM and / or the auxiliary storage device of the storage unit 320. The processing unit 330 is composed of one or more processors (computers).

[0046] In the present embodiment, as shown in FIG. 5(a), the storage unit 320 stores user information (account information) regarding each user of the face-to-face communication support service for each user. The user information is registered at the time of account registration (first login) and includes a user ID, a role, a name, a gender, a date of birth, and an address. The user ID is an identifier that uniquely identifies a user of the face-to-face communication support service. The role is selected from any of "co-residing parent", "non-co-residing parent", "child", and "assistant (supporter)". The name is the name or nickname of the user. The gender is selected from either male or female. The date of birth is the date of birth of the user and is used, for example, when calculating the age of the user. The address is the address of the user but is not disclosed to other users.

[0047] As shown in FIG. 5(b), the memory unit 320 stores meeting group information related to each meeting group for each meeting group. A meeting group is created when a certain user (for example, a cohabiting parent) invites another user (for example, a non-cohabiting parent). The meeting group information includes a meeting group ID, cohabiting parent information, non-cohabiting parent information, supporter information, and one or more child information. The meeting group ID is an identifier that uniquely identifies the meeting group. The cohabiting parent information is information of the cohabiting parent in the meeting group and includes, for example, the user ID of the cohabiting parent. The non-cohabiting parent information is information of the non-cohabiting parent in the meeting group and includes, for example, the user ID of the non-cohabiting parent. The supporter information exists when an assistant (supporter) is added to the meeting group and includes, for example, the user ID of the assistant (supporter). The child information is information of the children in the meeting group and includes, for example, the user ID of the children. The child information may be information input (registered) by the cohabiting parent, for example. The child information may include image data of the child. The image data may be photo data of the child or illustration data of the child.

[0048] As shown in FIG. 5(c), the memory unit 320 stores meeting communication information related to each meeting communication for each meeting communication. The meeting communication information includes a meeting communication ID, a meeting group ID, the content of the meeting communication, a status, and start / end times. The meeting communication ID is an identifier that uniquely identifies the meeting communication. The meeting group ID is the meeting group ID of the meeting group in which the meeting communication is conducted. The content of the meeting communication indicates the content of the meeting communication (the schedule of the meeting communication, the method of the meeting communication, meeting conditions, etc.) agreed upon or before agreement between the former spouses through adjustment of the meeting communication. The status is any one of "confirmed", "before confirmation", "meeting ended", "cancelled", etc. The start / end times are the start time and end time when the meeting communication is carried out. For example, when the non-cohabiting parent operates the "meeting start" button at the start of the meeting communication and the non-cohabiting parent operates the "meeting end" button at the end of the meeting communication, the start / end times are registered.

[0049] The processing unit 330 realizes a face-to-face communication support service by executing a face-to-face communication support program. Specifically, the processing unit 330 realizes each functional unit of a face-to-face communication adjustment unit 331, a face-to-face meeting schedule notification unit 332, an image data presentation unit 333, an interaction content recording unit 334, a video data distribution unit 335, a document providing unit 336, and a face-to-face communication frequency management unit 337. Each functional unit of the processing unit 330 performs information processing using various information stored in the storage unit 320 and updates various information stored in the storage unit 320.

[0050] The face-to-face communication adjustment unit 331 uses the communication unit 310 to perform adjustment between the former spouses regarding the face-to-face communication between the child and the non-custodial parent. As described above, the face-to-face communication adjustment unit 331 performs at least one of adjustment of the schedule of face-to-face communication, adjustment of the method of face-to-face communication, and adjustment of the face-to-face conditions of face-to-face communication as the adjustment of face-to-face communication. In the case of face-to-face communication in person, the adjustment of face-to-face communication may include adjustment of the handover location (gathering location, dispersal location) of the child and the location where the face-to-face meeting is held. The face-to-face communication adjustment unit 331 generates face-to-face communication information and stores the face-to-face communication information in the storage unit 320.

[0051] The face-to-face communication adjustment unit 331 includes a direct adjustment unit 331a that performs direct adjustment to realize adjustment by mediating the exchange of stereotypical communication content (for example, proposals and change proposals for face-to-face communication content and / or messages) between the former spouses, and an intervention adjustment unit 331b that performs intervention adjustment to realize adjustment by intervening an assistant between the former spouses. The face-to-face communication adjustment unit 331 switches the adjustment between direct adjustment and intervention adjustment. Thereby, as described above, efficient adjustment of face-to-face communication is enabled, and the implementation rate of face-to-face communication can be increased.

[0052] The meeting schedule notification unit 332 creates a meeting schedule (for example, meeting communication information as shown in FIG. 5(c)) based on the adjustment result of the meeting communication adjustment unit 331 (that is, the content of the meeting communication agreed upon by the former couple), and notifies the former couple of the meeting schedule. The meeting schedule includes the content of the meeting communication of the most recent meeting communication. The meeting schedule may further include the content of the meeting communication of subsequent meeting communications. Thereby, the former couple can grasp the meeting schedule based on the meeting schedule displayed on their own terminals.

[0053] The image data presentation unit 333 presents the image data of the child who is the subject of the meeting communication to the former couple before or during the adjustment of the meeting communication on the meeting communication support service. For example, the image data presentation unit 333 transmits the image data to one or both of the cohabiting parent terminal 100 and the non-cohabiting parent terminal 200 and causes the image data to be displayed. Thereby, the former couple is prompted to recognize that the meeting communication is necessary for the child, consensus formation is promoted, and the adjustment of the meeting communication can be smoothed.

[0054] The meeting communication adjustment unit 331 may perform adjustment of the meeting communication each time based on the request of one of the former couple. Also, the meeting schedule notification unit 332 may create a meeting schedule each time based on the request of one of the former couple.

[0055] The meeting communication adjustment unit 331 may switch from the intervention adjustment by the intervention adjustment unit 331b to the direct adjustment by the direct adjustment unit 331a. The assistant in the intervention adjustment in this case may be a meeting communication support staff. After the meeting schedule is created by performing adjustment including the schedule adjustment of the meeting communication by the intervention of the meeting communication support staff through the intervention adjustment, the meeting communication adjustment unit 331 may permit the exchange of messages (for example, the exchange of messages) between the former couple by direct adjustment on the day of the meeting communication.

[0056] For example, when the intervention adjustment unit 331b receives such a request for intervention adjustment from the original couple, it mediates the message exchange between the cohabiting parent (cohabiting parent terminal 100) and the face-to-face communication support staff (third-party terminal 400), and also mediates the message exchange between the separated parent (separated parent terminal 200) and the face-to-face communication support staff (third-party terminal 400), enabling the face-to-face communication support staff to determine the content of face-to-face communication (including the schedule of face-to-face communication). In this case, even if the direct adjustment by the direct adjustment unit 331a is stopped and becomes unavailable, it may be acceptable.

[0057] The intervention adjustment unit 331b receives the notification of the determined face-to-face communication content from the face-to-face communication support staff (third-party terminal 400), and the face-to-face meeting schedule notification unit 332 creates a face-to-face meeting schedule and notifies the original couple (cohabiting parent terminal 100, separated parent terminal 200). Thereby, even when the adjustment of face-to-face communication cannot be made between the original couple, the face-to-face communication support staff intervenes to mediate the communication, making it possible to adjust the face-to-face communication.

[0058] However, on the day of the face-to-face meeting, one of the original couple may want to send an urgent message, for example, a message such as "I will be a little late". If the face-to-face communication support staff intervenes in such communication, the face-to-face communication support staff needs to constantly monitor the messages, and the burden on the face-to-face communication support staff is very large. Therefore, after the adjustment including the schedule adjustment of face-to-face communication is carried out by the intervention adjustment and the face-to-face meeting schedule is created due to the intervention of the face-to-face communication support staff, on the day of the face-to-face communication, the direct adjustment unit 331a permits the message exchange between the original couple and mediates the message exchange between the original couple. This can reduce the burden on the face-to-face communication support staff.

[0059] Here, the message exchange between the original couple on the day of the face-to-face meeting may be limited only to those using fixed-form texts. Alternatively, the message exchange between the original couple on the day of the face-to-face meeting may permit message exchange in free text format.

[0060] The communication content recording unit 334 records the content of the communication (messages) between the former spouses through direct adjustment on the day of the face-to-face communication, and provides the recorded content to the face-to-face communication support staff. For example, the communication content recording unit 334 adds the content of the communication to the face-to-face communication information as shown in Fig. 5(c), and transmits the content of the communication to the face-to-face communication support staff (third-party terminal 400). Thereby, the face-to-face communication support staff can confirm (for example, view later) the content of the communication (messages) between the former spouses through direct adjustment on the day of the face-to-face communication, which serves as a deterrent to the occurrence of emotional communication between the former spouses.

[0061] The face-to-face meeting schedule notification unit 332 may create a schedule for the face-to-face communication based on the prior arrangements for the face-to-face communication. The face-to-face communication adjustment unit 331 may perform adjustments for making such arrangements. Thereby, since it is possible to support making such arrangements, it becomes possible to smoothly conduct the face-to-face communication compared to the case where the face-to-face communication is adjusted each time. Specifically, by determining a regular face-to-face meeting schedule in advance, less communication between the former spouses is required.

[0062] The video data distribution unit 335 distributes video data for teaching prior knowledge for making the arrangements for the face-to-face communication to the former spouses prior to the adjustment of the arrangements for the face-to-face communication. For example, the video data is at least one of the contents such as "Basic knowledge of face-to-face communication", "Merits of face-to-face communication", and "When the desired conditions are not met". Thereby, it is possible to inform the former spouses of the face-to-face communication, the method of making arrangements for it, and their importance, which can contribute to the smooth implementation of the face-to-face communication. The face-to-face communication adjustment unit 331 may start the adjustment for making the arrangements for the face-to-face communication only when it is confirmed that both of the former spouses have viewed the video data.

[0063] The arrangements for the face-to-face communication are basically made through direct adjustment by the direct adjustment unit 331a, and the procedure is, for example, as described in STEP 1 to STEP 3 above.

[0064] When the Document Provision Unit 336 directly conducts the adjustment for making an agreement on face-to-face communication and the agreement is reached through the direct adjustment, the Document Provision Unit 336 generates a document (agreement memo) indicating the content of the reached agreement and provides the document to the former couple. The Document Provision Unit 336 may store the document in the storage unit 320 in association with the face-to-face group information (see Fig. 5(b)). The Document Provision Unit 336 may provide (distribute) the document to the requester in response to a request from the former couple (cohabiting parent terminal 100, separated parent terminal 200). Thereby, since the content of the agreement can be left as evidence, it becomes easy to give binding force to the agreement and can contribute to the smooth implementation of face-to-face communication.

[0065] However, in direct adjustment, the adjustment of the agreement may end in failure without the agreement of both the former couple on the content of the agreement. Therefore, when making an agreement on face-to-face communication, the Face-to-Face Communication Adjustment Unit 331 may switch from direct adjustment to intervention adjustment in which a fair third party in ADR intervenes.

[0066] For example, when the Face-to-Face Communication Adjustment Unit 331 conducts the adjustment for making an agreement through direct adjustment and the agreement is not reached even after a predetermined number of exchanges between the former couple, the Face-to-Face Communication Adjustment Unit 331 may propose to the former couple to switch to intervention adjustment in which a fair third party intervenes. For example, the Face-to-Face Communication Adjustment Unit 331 counts the number of times the procedures of the above-mentioned STEP 1 to STEP 3 are repeated, and when the number reaches a predetermined N times (N≧2), information for confirming whether to switch to intervention adjustment in which a fair third party intervenes is displayed on at least one of the cohabiting parent terminal 100 and the separated parent terminal 200. Then, when the selection to switch to intervention adjustment in which a fair third party intervenes is made, the Face-to-Face Communication Adjustment Unit 331 may switch to intervention adjustment in which a fair third party intervenes and stop the direct adjustment (make the direct adjustment unavailable). Thereby, it can contribute to the smooth implementation of face-to-face communication.

[0067] In addition, when the face-to-face communication adjustment unit 331 makes adjustments for reaching an agreement directly through direct adjustment, if it detects that a predetermined word is included in the conversation between the former couple, it may propose to the former couple to switch to intervention adjustment in which a fair third party intervenes. The predetermined word is a word (sentence) including emotional expressions and may be a word registered in advance.

[0068] When switching to intervention adjustment in which a fair third party intervenes, the document providing unit 336 generates a document showing the agreed matters and disagreed matters in the agreement in a distinguishable manner and provides the document to the former couple. For example, the document providing unit 336 may generate a document including only the matters (face-to-face communication content) agreed through direct adjustment. Alternatively, the document providing unit 336 may generate a document in which the matters (face-to-face communication content) agreed through direct adjustment are described as agreed matters and the matters (face-to-face communication content) not agreed through direct adjustment are described as disagreed matters. The document providing unit 336 may provide (distribute) the document to the requester in response to a request from the former couple (cohabiting parent terminal 100, separated parent terminal 200). By using such a document in ADR, the time and cost required for the ADR procedure can be reduced. In addition, the document providing unit 336 may provide the document to a fair third party (third party terminal 400).

[0069] The decision-making of face-to-face communication may be carried out by intervention adjustment in which a face-to-face communication supporter under the jurisdiction of an administrative agency (for example, a face-to-face communication supporter based on the subsidy "Parent-Child Communication Support Project" of the Ministry of Health, Labour and Welfare) intervenes. In this case, the intervention adjustment unit 331b assists in creating a face-to-face communication support plan indicating the decision-making by the face-to-face communication supporter by mediating the conversation between each of the former couple (cohabiting parent terminal 100, separated parent terminal 200) and the face-to-face communication supporter (third party terminal 400). The face-to-face meeting schedule notification unit 332 creates a face-to-face meeting schedule based on the face-to-face communication support plan. In addition, the intervention adjustment unit 331b permits the former couple (cohabiting parent terminal 100, separated parent terminal 200) to view the face-to-face communication support plan. Thereby, for example, it becomes possible to respond to face-to-face communication support based on the "Parent-Child Communication Support Project".

[0070] Alternatively, the assistant in the intervention adjustment may be a face-to-face communication supporter or an AI chatbot in the face-to-face communication support service (hereinafter referred to as "supporter"). By involving such a supporter in the adjustment of face-to-face communication, it is possible to reduce the psychological burden on the user. Based on the occurrence of a predetermined event in the direct adjustment, the face-to-face communication adjustment unit 331 may switch from the direct adjustment to the intervention adjustment in which the supporter intervenes. Here, the predetermined event may be any one of the following: a face-to-face meeting schedule is created at the request of one of the ex-spouses, one of the ex-spouses makes a proposal for a change regarding face-to-face communication, and a predetermined word is detected in the messages exchanged between the ex-spouses.

[0071] For example, in response to the occurrence of a predetermined event, the face-to-face communication adjustment unit 331 proposes to the ex-spouses the switch to the intervention adjustment (i.e., the addition of a supporter). In response to one of the ex-spouses (one parent) applying for the switch, the face-to-face communication adjustment unit 331 notifies the other of the ex-spouses (the other parent) of the application and stops the adjustment of face-to-face communication until the other parent agrees to the application. When the one parent applies for the switch, the face-to-face communication adjustment unit 331 may let the one parent determine the proportion of the cost required for the intervention adjustment. When there is a cost burden on the other parent, the face-to-face communication adjustment unit 331 may notify the one parent of warning information indicating that the adjustment of face-to-face communication may become impossible. Note that the face-to-face communication adjustment unit 331 may permit the exchange of messages between the ex-spouses regarding the proportion of the cost required for the intervention adjustment even while the adjustment of face-to-face communication is stopped.

[0072] The face-to-face communication count management unit 337 manages information indicating the number of face-to-face communications (the face-to-face communication count), and notifies the former couple of the information indicating the face-to-face communication count. For example, based on the face-to-face communication information as shown in Fig. 5(c), the face-to-face communication count management unit 337 counts the number of face-to-face communications within the same face-to-face group and causes the former couple's terminals (cohabiting parent terminal 100, separated parent terminal 200) to display the count. This can help the users become aware that they are participating in child-rearing and contribute to improving the motivation to conduct continuous face-to-face communications.

[0073] (3) Example of terminal screen display Fig. 6 is a diagram showing an example of the screen display of the former couple's terminals (cohabiting parent terminal 100, separated parent terminal 200) when using the face-to-face communication support service. This display screen may be the screen (so-called top screen) that is first displayed after login.

[0074] In the example of the screen display shown in Fig. 6, there are areas A1, A2 for displaying the images of the children, areas A3, A4 for displaying the face-to-face meeting schedule, area A5 for displaying the face-to-face communication count, area A6 for accepting an operation to create a face-to-face meeting schedule, area A7 for accepting an operation to start message exchange, and area A8 for accepting an operation to request support from an assistant (supporter).

[0075] In the illustrated example, areas A1, A2 display photos of two children. Area A3 displays the most recent face-to-face meeting schedule (face-to-face communication content). Here, the face-to-face communication indicated by area A3 is scheduled for the current day, and area A3 includes a "Start Face-to-Face Meeting" button and an "End Face-to-Face Meeting" button. On the other hand, area A4 displays the next face-to-face meeting schedule (face-to-face communication content) and does not include the "Start Face-to-Face Meeting" button and the "End Face-to-Face Meeting" button.

[0076] Area A5 displays the cumulative face-to-face communication count up to that point. Area A5 may display the face-to-face communication count by type of face-to-face meeting. For example, it may be possible to separately display the face-to-face communication count for in-person (direct), online, and indirect (letters or emails).

[0077] Area A6 is a button that accepts an operation to create a meeting schedule. When Area A6 is operated (tapped), the procedure for adjusting the meeting communication by direct adjustment (STEP 1 described above) is started. Separately from Area A6, an area (button) for starting adjustment for the agreement of the meeting communication may be provided.

[0078] Area A7 is a button that accepts an operation to start message exchange. When Area A7 is operated (tapped), it switches to a message creation screen where a destination is specified and a message is created. On the message creation screen, it is possible to select either the selection of a fixed phrase or the input in free text format.

[0079] Area A8 is a button that accepts an operation to request support by an assistant (supporter). When Area A6 is operated (tapped), the procedure for adjusting the meeting communication by indirect adjustment is started.

[0080] (4) Specific examples of operations As specific examples of the operations of the meeting communication support server 300 according to the present embodiment, the first to fourth operation patterns will be described.

[0081] (4.1) First operation pattern: Response to contact adjustment support One of the supports of the meeting communication support organization is called contact adjustment support. It is a service in which when the meeting communication between the former spouses cannot be adjusted, a support organization (meeting communication supporter) intervenes and mediates the contact. In the conventional contact adjustment support, mainly groups of one parent and the support organization and groups of the other parent and the support organization are created on the messaging app, and the adjustment is made on these groups. Since this support requires the support organization to mediate messages such as "I will be a little late" even on the meeting day, the support organization has to look at the messaging app, which is a heavy burden. In the first operation pattern, by corresponding to the contact adjustment support on the meeting communication support service, such problems can be solved.

[0082] FIG. 7 is a diagram showing the operation of the face-to-face communication support server 300 according to the first operation pattern. This operation starts when the support organization (face-to-face communication supporter) receives a request for intervention adjustment from the former couple.

[0083] In step S101, the face-to-face communication support server 300 mediates the message exchange between the cohabiting parent (cohabiting parent terminal 100) and the face-to-face communication supporter (third-party terminal 400) as well as the message exchange between the non-cohabiting parent (non-cohabiting parent terminal 200) and the face-to-face communication supporter (third-party terminal 400) through intervention adjustment. This enables the face-to-face communication supporter to determine the content of the face-to-face communication (including the schedule of the face-to-face communication). In this case, even if the direct adjustment by the direct adjustment unit 331a stops and becomes unavailable, it may be acceptable.

[0084] In step S102, the face-to-face communication support server 300 receives a notification of the determined face-to-face communication content from the face-to-face communication supporter (third-party terminal 400), creates a face-to-face meeting schedule, and notifies the former couple (cohabiting parent terminal 100, non-cohabiting parent terminal 200).

[0085] In step S103, after the face-to-face communication supporter creates a face-to-face meeting schedule, on the day of the face-to-face communication, the face-to-face communication support server 300 permits the message exchange between the former couple and mediates the message exchange between the former couple.

[0086] In step S104, the face-to-face communication support server 300 records the content of the communication (messages) exchanged between the former couple through direct adjustment on the day of the face-to-face communication and provides the recorded content to the face-to-face communication supporter. This allows the face-to-face communication supporter to confirm (for example, view later) the content of the communication (messages) exchanged on the day of the face-to-face communication, which serves as a deterrent to the occurrence of emotional communication between the former couple.

[0087] (4.2) Second operation pattern: Function to decide on face-to-face communication The face-to-face communication support server 300 provides a function that enables only the former couple to adjust the arrangements regarding face-to-face communication.

[0088] FIG. 8 is a diagram showing the operation of the face-to-face communication support server 300 according to the second operation pattern. This operation is started when the face-to-face communication support server 300 receives from the former couple a desire to adjust the arrangements regarding face-to-face communication only between the former couple.

[0089] In step S201, prior to adjusting the arrangements for face-to-face communication, the face-to-face communication support server 300 distributes video data for teaching the prior knowledge for making the arrangements to the former couple (cohabiting parent terminal 100, separated parent terminal 200).

[0090] In step S202, the face-to-face communication support server 300 directly adjusts the arrangements for face-to-face communication. The procedure is, for example, as described in STEP 1 to STEP 3 above.

[0091] In step S203, the face-to-face communication support server 300 determines whether the arrangements have been agreed upon by direct adjustment. If the arrangements have been agreed upon by direct adjustment (step S203: YES), in step S204, the face-to-face communication support server 300 generates a document (agreement memo) indicating the content of the agreed-upon arrangements and provides the document to the former couple.

[0092] On the other hand, if the arrangements have not been agreed upon by direct adjustment (step S203: NO), in step S205, the face-to-face communication support server 300 determines whether a predetermined condition is satisfied. The predetermined condition may be that the arrangements are not agreed upon even after a predetermined number of exchanges between the former couple. The predetermined condition may also be that a predetermined word is detected during the exchanges between the former couple.

[0093] When the specified conditions are met (step S205: YES), in step S206, the face-to-face communication support server 300 deems it difficult to reach an agreement only between the former spouses and recommends (proposes) ADR to the former spouses. For example, the face-to-face communication support server 300 causes information promoting the use of ADR to be displayed on at least one of the cohabiting parent terminal 100 and the separated parent terminal 200.

[0094] Then, in step S207, the face-to-face communication support server 300 generates a document indicating the agreed matters and disagreed matters in the face-to-face communication arrangement in a distinguishable manner, and provides the document to the former spouses (cohabiting parent terminal 100, separated parent terminal 200). By using such a document in ADR, the negotiation scope in ADR can be minimized, and the time and cost required for the ADR procedure can be reduced. Further, the document providing unit 336 may provide the document to a fair third party (third party terminal 400) in ADR.

[0095] (4.3) Third operation pattern: Response to parent-child communication support business One of the subsidies from the Child and Family Agency is the "parent-child communication support business". In this business, a face-to-face communication support staff conducts prior consultations with the former spouses, creates a face-to-face communication support plan describing the content, method, schedule, implementation frequency, etc. of the support as a result, and supports face-to-face communication. In the third operation pattern, the face-to-face communication support service responds to the "parent-child communication support business". This makes it easier to use the "parent-child communication support business" and contributes to the smooth implementation of face-to-face communication.

[0096] FIG. 9 is a diagram showing the operation of the face-to-face communication support server 300 according to the third operation pattern. This operation starts when a request to use face-to-face communication support is received from the former spouses.

[0097] In step S301, the face-to-face communication support server 300 assists in creating a face-to-face communication support plan indicating the agreement made by the face-to-face communication support staff by mediating the communication between the face-to-face communication support staff (third-party terminal 400) and each of the former spouses (cohabiting parent terminal 100, non-cohabiting parent terminal 200). For example, the face-to-face communication support server 300 mediates the message exchange between the cohabiting parent (cohabiting parent terminal 100) and the face-to-face communication support staff (third-party terminal 400) through intervention and adjustment, and also mediates the message exchange between the non-cohabiting parent (non-cohabiting parent terminal 200) and the face-to-face communication support staff (third-party terminal 400). In this case, the direct adjustment may be stopped and become unavailable. In the third operation pattern, the face-to-face communication support server 300 may provide a function for the face-to-face communication support staff and each of the former spouses to have an online interview. For example, the face-to-face communication support server 300 sets up an online interview between the face-to-face communication support staff and the cohabiting parent, and an online interview between the face-to-face communication support staff and the non-cohabiting parent.

[0098] In step S302, the face-to-face communication support server 300 permits the former spouses (cohabiting parent terminal 100, non-cohabiting parent terminal 200) to view the face-to-face communication support plan created by the face-to-face communication support staff. For example, the face-to-face communication support server 300 distributes the information indicating the face-to-face communication support plan to the cohabiting parent terminal 100 and the non-cohabiting parent terminal 200.

[0099] In step S303, the face-to-face communication support server 300 creates a meeting schedule based on the face-to-face communication support plan.

[0100] In step S304, the face-to-face communication support server 300 notifies the created meeting schedule to the face-to-face communication support staff (third-party terminal 400) and the former spouses (cohabiting parent terminal 100, non-cohabiting parent terminal 200).

[0101] (4.4) Fourth operation pattern: Supporter addition function In direct adjustment, negative words (predetermined words) such as "be aware of yourself as a parent" may be used, which can impose a psychological burden. To reduce such a burden, there is a need for someone to intervene, and this is provided as a function (supporter addition function). The supporter is also an assistant in the face-to-face communication support service, and a third party (natural person) or an AI chatbot can become the supporter.

[0102] FIG. 10 is a diagram showing the operation of the face-to-face communication support server 300 according to the fourth operation pattern.

[0103] In step S401, the face-to-face communication support server 300 determines whether a predetermined event has occurred in direct adjustment. The predetermined event may be any of the following: a face-to-face meeting schedule has been created at the request of one of the former spouses; one of the former spouses has made a change proposal regarding face-to-face communication (or the number of change proposals has reached a predetermined number); and a predetermined word has been detected in the messages exchanged between the former spouses.

[0104] If a predetermined event has occurred in direct adjustment (step S401: YES), in step S402, the face-to-face communication support server 300 recommends (proposes) supporter addition (i.e., intervention adjustment) to the former spouses. FIG. 11 is a diagram for explaining the recommendation of supporter addition. FIG. 11(a) shows a confirmation waiting screen after one parent has proposed the face-to-face communication content to the other parent. The face-to-face communication content includes negative words (predetermined words) such as "be aware of yourself as a parent" in the face-to-face meeting conditions. In such a case, the face-to-face communication support server 300 displays a screen as shown in FIG. 11(b) on the terminal of the one parent and / or the other parent. When the "View Details" button is operated (tapped) on the screen shown in FIG. 11(b), the screen shown in FIG. 12 is transitioned to. On this screen, the face-to-face communication support server 300 allows the parent who has operated the "View Details" button to determine (select) the burden ratio of the cost required for supporter addition. The burden ratio of the cost can be selected to be split between the parents (former spouses) or borne by only one of the parents.

[0105] In step S403, the face-to-face communication support server 300 determines whether there is an application for adding a supporter from one of the parents. For example, when the "Apply" button is operated (tapped) on the screen shown in FIG. 12, it is determined that there is an application for adding a supporter from one of the parents. Here, when a burden ratio in which the other party bears the cost is selected as the cost burden ratio, a warning such as "Even if adjustment with the other party becomes impossible, is that okay?" is displayed on the terminal of the one parent to obtain confirmation.

[0106] When there is an application for adding a supporter from one of the parents (step S403: YES), in step S404, as shown in FIG. 13, the face-to-face communication support server 300 causes the terminal of the other parent to display information indicating that there is an application for adding a supporter. In this case, the face-to-face communication support server 300 stops adjusting the face-to-face communication until the other parent agrees to the application. However, the face-to-face communication support server 300 may prepare a set phrase such as "It is difficult to adjust only between the parents, so I want to introduce a supporter, but I want the cost burden to be ~" and enable an exchange of messages using the set phrase.

[0107] In step S405, the face-to-face communication support server 300 determines whether the other parent has agreed to the application for adding a supporter. When the other parent has agreed to the application for adding a supporter (step S405: YES), in step S406, the face-to-face communication support server 300 performs a process of adding a supporter to the face-to-face group. Note that when the other parent rejects the application for adding a supporter, the face-to-face communication support server 300 may recommend (propose) ADR to the former couple.

[0108] When adding a supporter, the face-to-face communication support server 300 may set up an online interview between each of the former spouses and the supporter. The subsequent adjustment of face-to-face communication is carried out through the intervention adjustment by the supporter. Specifically, the supporter communicates with each of the former spouses, and the supporter creates the interview schedule (date, time, location, etc.). This can prevent emotional communication between the former spouses. In addition to intervening in the adjustment of face-to-face communication, the supporter may also monitor (watch over) the situation of face-to-face communication.

[0109] In this example, it is assumed that the supporter is a third party (natural person), but the supporter may also be an AI chatbot. As described above, the AI chatbot uses an LLM (so-called generative AI) to chat with each of the former spouses and mediate between the communications of the former spouses. For example, the following interactions take place.

[0110] Mother → AI chatbot: "Next month's meeting" AI chatbot → Mother: "Regarding the creation of next month's face-to-face communication. Is it okay if the candidate date is the third Saturday at 10:00 - 12:00 as last time?" Mother → AI chatbot: "No, that day won't work. Make it Sunday." AI chatbot → Mother: "Understood. Is it okay if the location is the same as last time, ○○○?" Mother → AI chatbot: "That's fine. No restaurants." AI chatbot → Mother: "Understood. Can I convey the following to the other party? There is a proposal for face-to-face communication on the third Saturday at 10:00 - 12:00." Mother → AI chatbot: "Yes" AI chatbot → Mother: "I'll contact the other party. Please wait a moment." AI chatbot → Father: "The other party has proposed face-to-face communication on the third Saturday at 10:00 - 12:00." Father → AI chatbot: "Yes, that's fine."

[0111] The AI chatbot operating on the face-to-face communication support server 300 provides a chat screen (UI) for such chat exchanges to the former couple (cohabiting parent terminal 100, separate-living parent terminal 200), accepts the input of text (natural language) from the former couple, provides the text to the LLM server 500 via the API, obtains an answer to the text from the LLM server 500, and provides the answer content to the former couple (cohabiting parent terminal 100, separate-living parent terminal 200) on the chat screen (UI). Prior to such operations, the AI chatbot operating on the face-to-face communication support server 300 provides, via the API, a text (natural language) instructing it to act as an expert in face-to-face communication support to the LLM server 500, so as to obtain appropriate answer content from the LLM server 500. For example, the AI chatbot operating on the face-to-face communication support server 300 provides a text such as "Please answer the following text as an expert in face-to-face communication support" to the LLM server 500 in advance.

[0112] In this way, the adjustment of face-to-face communication is carried out by the intervention adjustment in which the AI chatbot intervenes. Specifically, the AI chatbot exchanges messages with each of the former couple, and the AI chatbot creates a face-to-face meeting schedule (date, time, location, etc.). Thereby, it is possible to prevent emotional exchanges between the former couple.

[0113] When the AI chatbot becomes the supporter, the cost can be made lower compared to the case where a third party (natural person) becomes the supporter. Note that it may be possible to switch between the case where the AI chatbot becomes the supporter and the case where a third party (natural person) becomes the supporter according to the wishes of the former couple.

[0114] (5) First modification example FIG. 14 is a diagram showing the configuration of the meeting communication support server 300 according to the first modification example of the embodiment. This modification example is an example regarding the setting of a meeting group that is performed before the meeting communication adjustment unit 331 adjusts the meeting communication. The meeting communication support server 300 according to this modification example further includes a restriction setting unit 338 that sets restrictions regarding the interaction between the cohabiting parent and the non-cohabiting parent on the meeting communication support service.

[0115] When setting or editing a meeting group consisting of, for example, an ex-spouse (and their child), the restriction setting unit 338 sets restrictions regarding the interaction between the ex-spouses in the meeting group. The restriction content information indicating the content of the set restrictions is stored in the storage unit 320 as part of the meeting group information. The meeting communication adjustment unit 331 restricts the interaction between the ex-spouses based on the restriction content information stored in the storage unit 320.

[0116] Here, since it is normal for the cohabiting parent to set or edit the meeting group, a method in which only the cohabiting parent can set the content of the restrictions regarding the interaction between the ex-spouses is also conceivable. However, in such a method, inequality occurs between the cohabiting parent and the non-cohabiting parent, and there is a problem of causing resentment from the non-cohabiting parent. The cohabiting parent and the non-cohabiting parent are both equally the parents of the child, and inequality between the cohabiting parent and the non-cohabiting parent should be avoided as much as possible.

[0117] Therefore, as a restriction regarding the interaction between the ex-spouses on the meeting communication support service, the restriction setting unit 338 not only accepts from the cohabiting parent the setting of restrictions on things that the non-cohabiting parent does not want, but also accepts from the non-cohabiting parent the setting of restrictions on things that the cohabiting parent does not want. Thereby, the restrictions regarding the interaction between the ex-spouses on the meeting communication support service can be set equally by the cohabiting parent and the non-cohabiting parent, and the occurrence of inequality can be prevented.

[0118] Incidentally, examples of items that can be set as restrictions (things not desired) for the former spouses with respect to each other include, for example, a restriction on "emergency messages" such that they are not desired to be sent except on the day of or the day before the interview, a restriction on "scheduled face-to-face communication" such that it is not desired to be created, a restriction on "album / indirect communication" such that it is not desired to be created, a restriction on "completion report of face-to-face communication" such that it is not desired to be created, and a restriction on "input in the free entry field within the message" such that it is not desired to be input.

[0119] The restriction setting unit 338 receives, from each of the cohabiting parent and the non-cohabiting parent, an input of restriction content information indicating content not desired for the other party, and stores the restriction content information received from the cohabiting parent and the restriction content information received from the non-cohabiting parent in the storage unit 320. The face-to-face communication adjustment unit 331 restricts the communication between the former spouses based on the restriction content information stored in the storage unit 320. For example, the face-to-face communication adjustment unit 331 makes the button for receiving an operation input of content not desired for the non-cohabiting parent non-selectable, or presents information to the non-cohabiting parent indicating that the content is not available when an operation input of content not desired for the non-cohabiting parent is received from the non-cohabiting parent. Similarly, the face-to-face communication adjustment unit 331 makes the button for receiving an operation input of content not desired for the cohabiting parent non-selectable, or presents information to the cohabiting parent indicating that the content is not available when an operation input of content not desired for the cohabiting parent is received from the cohabiting parent.

[0120] (6) Second Modification Example FIG. 15 is a diagram showing the configuration of the face-to-face communication support server 300 according to the second modification example of the embodiment. This modification example is an example of an embodiment regarding a message function for realizing message communication between former spouses in the face-to-face communication support service.

[0121] As described above, the message exchange is basically performed by selecting fixed phrases. The fixed phrases are texts that exclude emotional expressions. For example, the face-to-face communication support server 300 (the face-to-face communication adjustment unit 331) presents candidates for fixed phrases to one of the parents in a list or a pull-down menu, etc., and notifies the other parent of the message of the fixed phrase selected by the one parent from among the multiple candidates. However, in such a method, as the number of candidates for fixed phrases increases, there is a problem that it becomes difficult to find a desired fixed phrase from among a large number of candidates for fixed phrases by scrolling or the like.

[0122] Therefore, in this modified example, on the premise of notifying a fixed phrase message from one parent to the other parent, in order to facilitate finding a desired fixed phrase from among a large number of fixed phrase candidates, the following configuration is adopted. Specifically, the face-to-face communication adjustment unit 331 includes a message search unit 331c that searches for candidates including a character string that matches the character string input by the one parent from among a plurality of candidates for the fixed phrase message to be notified from the one parent to the other parent, and presents the searched candidates to the one parent, and a message notification unit 331d that notifies the other parent of the fixed phrase message that is the candidate selected by the one parent from among the presented candidates.

[0123] For example, the memory unit 320 stores in advance a number of candidate standard sentences. The message search unit 331c displays a text box (search window) in which a character string can be input on the standard sentence selection screen for one parent to select a desired standard sentence. When at least one character (character string) is input into the text box, the message search unit 331c extracts from the memory unit 320 the standard sentences including the input character string, and presents at least one of the extracted standard sentences to the one parent. Taking a specific example, when "cancel" is input into the search window, as the standard sentences including "cancel", two standard sentences, "Please cancel today's meeting due to poor health" and "Please cancel today's meeting due to an urgent schedule", are extracted, and the two standard sentences are displayed on the terminal of the one parent. The one parent selects one from the two displayed standard sentences and makes a "standard sentence notification request", whereby the message notification unit 331d notifies the other parent of the message of the selected standard sentence.

[0124] Thus, according to this modified example, on the premise of notifying the other parent of the standard sentence message from one parent, it becomes easy to find a desired standard sentence from a number of candidate standard sentences.

[0125] Incidentally, it is also conceivable that as a result of the search by the message search unit 331c, there is no set phrase in the storage unit 320 that includes a character string matching the character string input by one of the parents. In this case, the message search unit 331c notifies the one parent that the search has ended in failure, and may also ask the one parent a question such as "Do you want to make a request to add a set phrase?" When the one parent inputs a set phrase that the one parent wants to add, the message search unit 331c adds the input new set phrase (new candidate) to the storage unit 320, and includes the new set phrase in the search target for subsequent searches. As a result, the one parent can use the new set phrase in subsequent set phrase searches. In this way, based on the non-existence of a candidate that includes a character string matching the character string input by the one parent, the message search unit 331c accepts a set phrase addition request from the one parent, adds a new set phrase candidate based on the set phrase addition request, and includes the new set phrase candidate in the search target in subsequent searches.

[0126] (7) Other Embodiments In the above-described embodiment, the storage unit 320 stores the user information shown in FIG. 5(a), the user information includes "role", and an example in which "role" is selected from any of "cohabiting parent", "separated parent", "child", and "assistant (supporter)" has been described. Further, in the above-described embodiment, it has been assumed that information display that distinguishes between cohabiting parents and separated parents is performed. However, since the expression "separated parent" can be a discriminatory expression, it is preferable to simply use the expressions "father" and "mother". In addition, there may be a case where there are two children between a couple, one child cohabits with one parent, and the other child cohabits with the other parent. However, in the handling of information in the above-described embodiment, it is difficult to handle such a case.

[0127] Therefore, the "role" may be configured such that any one of "father (dad)", "mother (mom)", "child", and "assistant (supporter)" is selected. Here, not only "father (dad)" but also "father's proxy" may be selectable, and not only "mother (mom)" but also "mother's proxy" may be selectable. Then, information on "which parent (including the parent's proxy) the child lives with" is added to the child's information (user information). As a result, when displaying information, it is possible to distinguish between "cohabiting parent" and "non-cohabiting parent" within the system while using the notations "father" and "mother". Therefore, even if multiple children live with different parents, it becomes possible to manage them appropriately.

[0128] That is, the storage unit 320 that stores the user information of each user of the face-to-face communication support service stores the user information including information indicating which of the father, mother, and child the corresponding user is. When the corresponding user is a child, the storage unit 320 further stores in the user information information indicating which of the father and mother the child lives with. Then, in the face-to-face communication support server 300, when displaying (presenting) information on the terminal, while using notations such as "father" and "mother", based on the user information of the child, it is possible to identify which parent is the cohabiting parent, and perform the information processing according to the above-described embodiment in consideration of whether the parent is a cohabiting parent or a non-cohabiting parent.

[0129] In the above-described embodiment, an example was described in which the face-to-face communication frequency management unit 337 manages information indicating the frequency of face-to-face communication, which is the number of times face-to-face communication has taken place, and notifies the original couple of the information indicating the frequency of face-to-face communication. However, the face-to-face communication frequency management unit 337 may store, in the storage unit 320 as a face-to-face communication record, face-to-face communication information (achievements) and its change history (history of changes to the original face-to-face communication content) as shown in FIG. 5(c). In the "Convention on the Rights of the Child," which Japan has also ratified, it is stipulated that "a child has the right to know his or her parents to the greatest extent possible and to be cared for by them," and such a right is also referred to as the "right of the child to know." Therefore, the face-to-face communication frequency management unit 337 stores a face-to-face communication record including the respective achievements and change histories of past face-to-face communications, and makes the face-to-face communication record viewable even after the child has grown up. That is, the face-to-face communication frequency management unit 337 stores the face-to-face communication record permanently or semi-permanently, and when there is a viewing request in the child's account regarding the face-to-face communication, provides the face-to-face communication record to the child. This makes it easier to guarantee the "right of the child to know."

[0130] The operation flows and operation examples in the above-described embodiment do not necessarily have to be executed in chronological order according to the order described in the flowchart or sequence diagram. For example, the steps in the operation may be executed in an order different from the order described as the flowchart or sequence diagram, or may be executed in parallel. Also, some of the steps in the operation may be deleted, and additional steps may be added to the process. Further, the operation flows and operation examples in the above-described embodiment may be implemented separately and independently, or may be implemented by combining two or more operation flows and operation examples. For example, some steps of one operation flow may be added to another operation flow, or some steps of one operation flow may be replaced with some steps of another operation flow.

[0131] A program for causing a computer to execute the operations according to the above-described embodiments may be provided. The program may be recorded on a computer-readable medium. By using the computer-readable medium, it is possible to install the program on the computer. Here, the computer-readable medium on which the program is recorded may be a non-transitory recording medium. The non-transitory recording medium is not particularly limited, and may be, for example, a recording medium such as a CD-ROM or a DVD-ROM.

[0132] As used in the present disclosure, the descriptions "based on" and "according to" do not mean "only based on" and "only according to" unless otherwise specified. The description "based on" means both "only based on" and "at least partially based on". Similarly, the description "according to" means both "only according to" and "at least partially according to". Also, the terms "include", "comprise", and their variants do not mean including only the listed items, and may include only the listed items or may further include additional items in addition to the listed items. Also, the term "or" used in the present disclosure is not intended to be an exclusive disjunction. In the present disclosure, for example, when articles are added by translation, such as a, an, and the in English, these articles are assumed to include plural ones unless it is shown otherwise clearly from the context.

[0133] As described above, the embodiments have been described in detail with reference to the drawings, but the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the gist.

Description of Reference Numerals

[0134] 1: Face-to-face communication support system 10: Network 100: Co-residing parent terminal 200: Separated parent terminal 300: Face-to-face communication support server 310: Communication unit 320: Memory unit 330: Processing unit 331: Meeting communication adjustment unit 331a: Direct adjustment unit 331b: Intervention adjustment unit 331c: Message search unit 331d: Message notification unit 332: Meeting schedule notification unit 333: Image data presentation unit 334: Interaction content recording unit 335: Video data distribution unit 336: Document providing unit 337: Meeting communication frequency management unit 338: Limit setting unit 400: Third - party terminal 500: LLM server

Claims

1. A visitation support system for supporting visitation, comprising: A communication means for communicating with a terminal of a parent who lives with a child of a divorced couple or a couple planning to divorce, and for communicating with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant intervene between the couple to realize the adjustment, and switches the adjustment between the direct adjustment and the intervention adjustment. Visitation and exchange support system.

2. The adjustment means performs at least one of the following adjustments: adjusting the schedule of the visitation, adjusting the method of the visitation, and adjusting the visitation conditions of the visitation. The visitation support system according to claim 1.

3. The image data of the child is presented to the couple before or during the adjustment. The visitation support system according to claim 1.

4. The notification means creates a schedule for the visitation based on a request from one of the spouses for each visitation, The adjustment means performs the adjustment each time the visitation takes place. The visitation support system according to any one of claims 1 to 3.

5. The adjustment means switches from the intervention adjustment to the direct adjustment. The visitation support system according to any one of claims 1 to 3.

6. The assistant is a visitation supporter, The adjustment means, after the visitation schedule is created by the intervention of the visitation supporter, including the adjustment of the visitation schedule, allows the couple to communicate with each other through the direct adjustment on the day of the visitation. The visitation support system according to claim 5.

7. The device further includes a recording means for recording the contents of the communication between the couple through the direct adjustment on the day of the visitation and providing the recorded contents to the visitation supporter. The visitation support system according to claim 6.

8. The adjustment means makes the arrangement by carrying out the adjustment for making the prior arrangement for the visitation. The visitation support system according to any one of claims 1 to 3.

9. The notification means creates a schedule for the visitation based on the visitation arrangement. The visitation support system according to claim 8.

10. The method further includes a distribution means for distributing video data to the couple to provide them with prior knowledge for making the arrangement prior to the adjustment. The visitation support system according to claim 8.

11. In a case where the adjustment for making the arrangement is made by the direct adjustment and the arrangement is agreed upon by the direct adjustment, the method further includes a providing means for generating a document showing the contents of the agreed arrangement and providing the document to the couple. The visitation support system according to claim 8.

12. The assistant is an impartial third party in the alternative dispute resolution process; The adjustment means switches from the direct adjustment to the intervention adjustment in which the fair third party intervenes. The visitation support system according to claim 8.

13. When the adjustment for making the arrangement is made by the direct adjustment, if a predetermined condition is satisfied, the adjustment means proposes to the couple to switch to the intervention adjustment in which the fair third party intervenes. The visitation support system according to claim 12.

14. The predetermined condition is that the arrangement is not agreed upon even after a predetermined number of exchanges between the couple. The visitation support system according to claim 13.

15. The method further includes a means for generating a document showing the agreed upon matters in the arrangement in a manner distinguishable from the non-agreed matters in the arrangement when switching to the intervention adjustment in which the impartial third party intervenes, and providing the document to the couple. The visitation support system according to claim 13.

16. The assistant is a visitation supporter, The intervention adjustment means mediates between each of the couples and the visitation supporter, thereby assisting the visitation supporter in creating a visitation support plan that indicates the arrangement, The notification means creates the visitation schedule based on the visitation support plan. The visitation support system according to claim 8.

17. The intervention adjustment means permits the couple to view the visitation support plan. The visitation support system according to claim 16.

18. The assistant is a visitation supporter or an AI chatbot, The adjustment means switches from the direct adjustment to the intervention adjustment in which the visitation supporter or the AI ​​chatbot intervenes, based on the occurrence of a predetermined event in the direct adjustment. The visitation support system according to any one of claims 1 to 3.

19. The predetermined event is any one of the following: the visitation schedule is created at the request of one of the spouses; one of the spouses proposes a change to the visitation schedule; and a predetermined word is detected in an exchange between the spouses. The visitation support system according to claim 18.

20. The adjustment means is Proposing to the couple a switch to the intervention adjustment in response to the occurrence of the predetermined event; In response to one of the spouses making an application for the switch, notifying the other spouse of the application; Suspend such arrangements until the other party agrees to the offer. The visitation support system according to claim 18.

21. The adjustment means determines a share of the costs required for the intervention adjustment when one of the couple applies for the switch. The visitation support system according to claim 20.

22. The adjustment means permits the exchange of messages between the couple regarding the burden ratio even while the adjustment is suspended. The visitation support system according to claim 21.

23. The facility further includes a management unit for managing information indicating the number of visitations that have been conducted and for notifying the couple of the information indicating the number of visitations. The visitation support system according to any one of claims 1 to 3.

24. The system further includes a management means for storing a record of visitation including the results of each of the past visitations and a history of changes, and for enabling the record of visitation to be viewed even after the child becomes an adult. The visitation support system according to any one of claims 1 to 3.

25. a restriction setting means for setting restrictions on communication between the cohabiting parent and the separated parent on the visitation support service provided by the visitation support system; The restriction setting means not only accepts the setting of the restriction of what the parent does not want the other parent to do from the cohabiting parent, but also accepts the setting of the restriction of what the parent does not want the other parent to do from the other parent. The visitation support system according to any one of claims 1 to 3.

26. The adjustment means is a search means for searching for candidates including a character string that matches a character string entered by one parent from among a plurality of candidates of a standard message to be sent from one parent of the couple to the other parent on the visitation support service provided by the visitation support system, and presenting the searched candidates to the one parent; and a message notification means for notifying the other parent of the template message that is a candidate selected by the one parent from the presented candidates. The visitation support system according to any one of claims 1 to 3.

27. a storage means for storing user information of each user of the visitation support service provided by the visitation support system, The storage means stores the user information including information indicating whether the corresponding user is a father, a mother, or a child, When the corresponding user is a child, the storage means stores the user information of the child further including information indicating whether the child lives with his / her father or mother. The visitation support system according to any one of claims 1 to 3.

28. A visitation support system for supporting visitation, comprising: A communication means for communicating with a terminal of a parent who lives with a child of a divorced couple or a couple planning to divorce, and for communicating with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the adjustment result of the adjustment means and notifying the couple of the visitation schedule; The adjustment means includes an intervention adjustment means for performing intervention adjustment by having an assistant intervene between the couple to realize the adjustment, and the assistant is an AI chatbot. Visitation and exchange support system.

29. One or more computers, A communication means for communicating with a terminal of a parent who lives with a child of a divorced couple or a couple planning to divorce, and for communicating with a terminal of a parent who lives separately from the child of the couple; a means for making adjustments between the couple regarding visitation between the child and the separated parent using the communication means; a notification means for creating a visitation schedule for the visitation based on the result of the adjustment by the adjustment means, and notifying the couple of the visitation schedule; The adjustment means includes a direct adjustment means for performing direct adjustment by mediating exchange of routine communication content between the couple to realize the adjustment, and an intervention adjustment means for performing intervention adjustment by having an assistant intervene between the couple to realize the adjustment, and switches the adjustment between the direct adjustment and the intervention adjustment. Visitation and exchange support program.

30. A visitation support system that supports interactions regarding visitation between divorced or planning to divorce couples, A communication means for communicating with a terminal of a parent of the couple who lives with the child and communicating with a terminal of a parent of the couple who lives separately from the child; and a coordination means for making adjustments between the couple regarding the visitation between the child and the separated parent using the communication means, The adjustment means is a search means for searching for a candidate containing a character string that matches a character string input by one parent from among a plurality of candidates of a standard message to be sent from one parent of the couple to the other parent, and presenting the searched candidates to the one parent; and a notification means for notifying the other parent of the template message that is a candidate selected by the one parent from the presented candidates. Visitation and exchange support system.

31. The search means includes: receiving a template addition request from the one parent based on the absence of the candidate containing a character string that matches the character string entered by the one parent; Add new template candidates based on the template addition request, and add the new template candidates to search targets in a subsequent search. The visitation support system according to claim 30.

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