Commodity exchange support program, commodity exchange support device, commodity exchange support terminal, and commodity exchange support system

Abstract

To provide a commodity exchange support program, a commodity exchange support device, a commodity exchange support terminal, and a commodity exchange support system that reduce an influence of resellers and provide a favorable place of exchange for users supporting favorites, and companies or the like performing planning of goods or the like.SOLUTION: A commodity exchange support system 2 for supporting the exchange of commodities between users, includes: a management server 10 that manages a commodity exchange support service; an administrator terminal 20 used by an administrator of the commodity exchange support service; a user terminal 30 used by a user using the commodity exchange support service; a warehouse terminal 40 placed in a warehouse managed by the administrator; a business operator terminal 50 used by a business operator; and a communication line 80 for connecting the management server 10 and each terminal.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a product exchange support program, a product exchange support device, a product exchange support terminal, and a product exchange support system.

Background Art

[0002] The trend of supporting specific idols, characters, etc. is spreading. Among this trend, goods related to idols and characters are being sold. The sales forms of these goods vary widely, such as those with a limited sales period, those with a limited sales area, and those purchased by lottery from among a plurality of goods like gacha. For this reason, there are a certain number of users who could not purchase during the sales period, users who cannot visit the sales area, or users who do not get the desired goods even after a lottery.

[0003] Users who could not obtain specific goods for various reasons are increasingly purchasing from other users who possess the specific goods on auction sites or exchange sites on the Internet (for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, in transactions on auction sites or exchange sites, problems such as the situation where the purchaser has paid but the goods have not arrived, the goods received are different from the purchased goods, or the goods received are counterfeits may occur. Also, for items that are unavailable, such as those with a limited time period, the price tends to soar. Therefore, in the case of limited-time goods, it is likely to become a transaction with a reseller rather than a user-to-user transaction as a fan activity. As a result, the transaction price keeps soaring. Such a situation is not a favorable situation for not only the users who conduct fan activities but also the companies that plan, manufacture, or sell goods and the companies that hold the licenses for the goods.

[0006] Therefore, in the present invention, an object is to provide a product exchange support program, a product exchange support device, a product exchange support terminal, and a product exchange support system for reducing the influence of resellers and providing a favorable exchange place for users who conduct fan activities and companies that plan products, etc.

Means for Solving the Problem

[0007] The present invention is a product exchange support program to be executed on a computer including an input device, an output device, a storage device, and a control device. When information on goods transferable by one user is defined as one-sided transferable goods information and information on goods transferable by the other user is defined as the other-sided transferable goods information, the control device includes a transferable goods information storage step of storing the one-sided transferable goods information or the other-sided transferable goods information in the storage device, and a request step of, upon the agreement on the transfer of the goods between the one user and the other user, requesting the user to send the transferable goods to the warehouse for the administrator of the goods and requesting payment of a service usage fee for the transfer of the goods through the output device. And an outbound order step of, upon the arrival of the goods sent by the user at the warehouse for the administrator and the payment of the service usage fee by the user, outputting an order to send the goods sent by the user to another user through the output device. It is characterized by comprising these steps.

[0008] In the request step, taking the agreement on the exchange of the product between the one user and the other user as an opportunity, the control device requests, via the output device, both users to send the transferable product to the warehouse for the administrator and requests payment of the service usage fee. In the shipping order step, taking the arrival of the products sent by both users at the warehouse for the administrator and the payment of the service usage fee by both users as an opportunity, it is preferable that the control device outputs, via the output device, an order to send the product sent by the one user to the other user and an order to send the product sent by the other user to the one user.

[0009] Information representing a product of a regular business operator is stored in the storage device as regular product information. A regular product discrimination step is provided to discriminate whether the transferable product information received by the input device before the transferable product information storage step is included in the regular product information. It is preferable that the transferable product information storage step is performed when it is discriminated that the transferable product information received by the input device is included in the regular product information. Further, it is preferable to send the transferable product information or the transfer request product information stored in the storage device to the regular business operator. Furthermore, the regular product information includes the name of the product and the image data of the product associated with the name of the product. The transferable product information preferably includes the name of the product or the image data of the product and a product identifier indicating the transferable product or the transfer request product assigned by the user.

[0010] A transfer point is associated with the identifier of the user and stored in the storage device. Taking the transfer of the product from the one user to the other user as an opportunity, the control device preferably counts up the transfer point for the identifier of the one user and counts down the transfer point for the identifier of the other user.

[0011] A product exchange support program to be executed on a computer including an input device, an output device, a storage device, and a control device. When there is an agreement on the transfer of the product from one user to another user, the control device performs a request step of requesting, via the output device, the one user to send the product to the warehouse for the administrator of the product and requesting payment of a service usage fee for the transfer of the product. In the request step, shipping label information is output to the one user, and the shipping label information is associated with shipping label information in which an identifier of a shipping label, an identifier of the one user, and an identifier of the product are associated.

[0012] Preferably, the shipping label information is associated with shipping label information in which an identifier of the entity bearing the shipping cost of the product, an identifier of the one user, and an identifier of the product are associated.

[0013] The product exchange support device of the present invention, when defining information on products that can be transferred by one user as one-side transferable product information and information on products that can be transferred by the other user as the other-side transferable product information, includes a transferable product information storage device that stores the one-side transferable product information or the other-side transferable product information in the storage device. When there is an agreement on the transfer of the product between the one user and the other user, the control device, via the output device, requests the user to send the transferable product to the warehouse for the administrator of the product and requests payment of the service usage fee. A request device. When the product sent from the user arrives at the warehouse for the administrator of the product and the user pays the service usage fee, the control device outputs, via the output device, an order to send the product sent from the user to another user. It is characterized by comprising a shipping order output device.

[0014] Taking the agreement on the exchange of the product between the one user and the other user as an opportunity, the control device requests, via the output device, both users to send the transferable product to the warehouse for the administrator, and also requests payment of the service usage fee. In the sending instruction output step, taking the arrival of the products sent by both users at the warehouse for the administrator and the payment of the service usage fee by both users as an opportunity, the control device preferably outputs, via the output device, an instruction to send the product sent by the one user to the other user, together with an instruction to send the product sent by the other user to the one user.

[0015] It is provided with a regular product discrimination device that discriminates whether the transferable product information received by the input device is included in the regular product information, with the products of regular merchants stored in the storage device as the regular product information. Taking the fact that the transferable product information received by the input device is discriminated to be included in the regular product information as an opportunity, it is preferable that the transferable product information received by the input device is stored in the storage device. Also, it is preferable to send the transferable product information or the transfer and receipt desired product information stored in the storage device to the precision machinery merchant. Furthermore, the regular product information preferably includes the name of the product and the image data of the product associated with the name of the product, and the transferable product information preferably includes the name of the product or the image data of the product, and a product identifier indicating the transferable product or the transfer and receipt desired product assigned by the user.

[0016] The transfer points are associated with the identifier of the user and stored in the storage device. Taking the transfer of the product from the one user to the other user as an opportunity, the control device preferably counts up the transfer points for the identifier of the one user and counts down the transfer points for the identifier of the other user.

[0017] The merchandise exchange support device of the present invention, upon reaching an agreement on the transfer of the merchandise from one user to another user, the control device requests, via the output device, the one user to send the merchandise to the warehouse for the administrator of the merchandise and also requests payment of a service usage fee related to the transfer of the merchandise. The request device is provided, and the request device outputs shipping label information to the one user. The shipping label information is characterized in that the identifier of the shipping label, the identifier of the one user, and the identifier of the merchandise are associated with the associated shipping label information.

[0018] Preferably, the shipping label information is associated with the identifier of the party responsible for bearing the shipping cost of the merchandise, the identifier of the one user, and the identifier of the merchandise, and the associated shipping label information.

[0019] When the merchandise exchange support terminal of the present invention defines information on merchandise that it owns and can transfer as its own transferable merchandise information, and information on merchandise that it wishes to receive from other users as its own transfer and receipt desired merchandise information, it requests storage of the above-mentioned own transferable merchandise information or the above-mentioned own transfer and receipt desired merchandise information from the merchandise exchange support device, and an agreement output device that outputs a decision on reaching an agreement on the transfer of the merchandise between itself and the other user.

[0020] The merchandise exchange support system of the present invention is characterized by comprising the above-mentioned merchandise exchange support device and the above-mentioned merchandise exchange support terminal.

Advantages of the Invention

[0021] According to the present invention, it is possible to reduce the influence of resellers and provide a favorable exchange place for users who conduct promotion activities and companies that plan goods, etc.

Brief Explanation of Drawings

[0022]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Mode for Carrying Out the Invention

[0023] As shown in FIG. 1, the product exchange support system 2 supports the exchange of products between users, and includes a management server 10 that manages the product exchange support service, an administrator terminal 20 used by an administrator of the product exchange support service, a user terminal 30 used by a user who uses the product exchange support service, a warehouse terminal 40 arranged in a warehouse managed by the administrator, a business operator terminal 50 used by a business operator, and a communication line 80 that connects the management server 10 and each terminal.

[0024] Here, the business operator refers to a so-called regular business operator, and there are regular planners, manufacturers, sellers, or licensees having the rights to manufacture, sell, etc. for the products to be exchanged.

[0025] As shown in FIG. 2, a management server 10 that manages a product exchange support service includes a CPU 11, a RAM 12, a ROM 13, an external storage device 14, an input device 15, an output device 16, an input / output interface 18, and a bus 19.

[0026] The CPU 11 is a so-called central processing unit, and various programs are executed to realize various services of the management server 10. The RAM 12 is a so-called RAM (Random Access Memory), which is used as a working area for the CPU 11. The ROM 13 is a so-called ROM (Read Only Memory), which stores a basic OS and various programs (for example, a product exchange support program) executed by the CPU 11.

[0027] The external storage device 14 stores calculation results of various programs, etc., and there are built-in storage devices (for example, hard disk drives and solid state drives), removable storage devices (for example, memory cards, etc.). Note that the external storage device 14 may be connected via a communication line 80 like a NAS (Network Attached Storage).

[0028] The input device 15 is an input key keyboard, a mouse, a barcode reader, or a two-dimensional code reader, and inputs various information. The output device 16 is a display, etc., and displays various operation states.

[0029] The input / output interface 18 (which also serves as an input device and an output device) enables communication on the communication line. The bus 19 is a wiring that integrally connects the CPU 11, the RAM 12, the ROM 13, the input device 15, the output device 16, the input / output interface 18, etc. to perform communication.

[0030] Various databases are constructed in the external storage device 14.

[0031] In the login DB (Fig. 3(A)), login information regarding the administrator who uses the administrator terminal 20, the user who uses the user terminal 30, the person who uses the warehouse terminal 40, and the business operator who uses the business operator terminal 50 is stored. The login information associates each person's login ID, password, name or company name, attribute information, payment information (such as bank account number or credit card number), address, transfer points, and other necessary items with each other. Here, the attribute information is information indicating which of the administrator, user, warehouse administrator, and business operator it corresponds to.

[0032] The regular product DB (Fig. 3(B)) stores regular product information regarding regular products approved by the business operator. The regular product identifier (regular product ID), product name (name of the regular product), image data (image data of the regular product), series name (series name to which the regular product belongs), business operator ID (login ID indicating the business operator related to the regular product), name, location, and contact information of the business operator, and other necessary items can be stored in an associated state.

[0033] The transferable product DB (Fig. 4(A)) stores information (transferable product information) regarding products that a user owns and may transfer to other users. The user ID (registrant ID) of the user who wishes to register in the transferable product DB, the regular product identifier (regular product ID), product name, product image data, series name to which the product belongs, product specific identifier, and other necessary items can be stored in an associated state.

[0034] The transfer-wanted product DB (Fig. 4(B)) stores information on products that a user wishes to transfer or receive (transfer-wanted product information). It can store the user ID (registrant ID) of the user who wishes to register in the transfer-wanted product DB, the identifier of the regular product (regular product ID), the product name (name of the regular product), image data (image data of the regular product), the series name to which the regular product belongs, the product specific identifier, and other necessary items, in an associated state.

[0035] In the warehouse DB (Fig. 5(A)), the warehouse identifier (warehouse ID), the warehouse address, the contact information of the warehouse, the warehouse manager (manager ID), and other necessary items are associated.

[0036] In the price list DB (Fig. 5(B)), the price identifier (price ID), information related to the price, the person having the editing authority of the price (manager ID), and other necessary items are associated. Information related to the price includes, for example, the distance for delivery, the delivery method, etc.

[0037] In the exchange history DB (Fig. 6), the identifier (exchange log ID) assigned to each exchange service performed in the product exchange support system 2, the user IDs of both parties involved in the exchange, the time when the management server 10 received the request for the exchange (not shown), the time when the management server 10 output a request for confirmation of agreement of the exchange to each user terminal 30 (not shown), a flag indicating that the management server 10 has received the confirmation of agreement of the exchange from each user terminal 30 (exchange agreement reception flag), a flag indicating that the management server 10 has received a payment notice of the service usage fee for the exchange from each user terminal 30 (payment reception flag), a flag indicating that the management server 10 has received the arrival of the products sent by both users at the designated warehouse (warehouse arrival reception flag), a flag indicating that the management server 10 has issued a shipping order for the products to both users (shipping order output flag), the status of the exchange service (awaiting agreement response, awaiting shipment, awaiting payment, awaiting shipping, completed, etc.), and other necessary items are associated.

[0038] When the basic OS and various programs stored in ROM 13 are executed by CPU 11, as shown in FIG. 7, CPU 11 of management server 10 functions as a login authentication unit 11LG, a legitimate product information storage unit 11RM, a legitimate product discrimination unit 11RJ, a transferable product information storage unit 11JM, a transfer request product information storage unit 11GM, a matching discrimination unit 11MJ, a warehouse management unit ST, a settlement management unit PY, a shipping order unit 11CH, and a control unit 11CT that controls each unit.

[0039] Login authentication unit 11LG refers to the login DB (FIG. 3(A)) constructed in external storage device 14 to authenticate to the product exchange support system. Specifically, when management server 10 receives a login request from administrator terminal 20, user terminal 30, warehouse terminal 40, or business operator terminal 50, login authentication unit 11LG refers to the login DB (FIG. 3(A)) to determine whether the login ID and password input from administrator terminal 20, user terminal 30, warehouse terminal 40, or business operator terminal 50 are a registered combination. If it is a registered combination, use of the product exchange support system is permitted; otherwise, use of the product exchange support system is prohibited.

[0040] Legitimate product information storage unit 11RM stores, changes, deletes, etc. predetermined information in the legitimate product DB (FIG. 3(B)) constructed in external storage device 14. When management server 10 receives a registration request for legitimate product information from business operator terminal 50, legitimate product information storage unit 11RM stores the legitimate product information output from business operator terminal 50 in the legitimate product DB (FIG. 3(B)).

[0041] Legitimate product discrimination unit 11RJ refers to the legitimate product DB (FIG. 3(B)) constructed in external storage device 14 to determine whether the transferable product information received by management server 10 is included in the legitimate product information.

[0042] The transferable product information storage unit 11JM stores, changes, deletes, etc. predetermined information in the transferable product DB (Fig. 4(A)) constructed in the external storage device 14. When the management server 10 receives a registration request for transferable product information from the user terminal 30, the transferable product information storage unit 11JM stores the transferable product information output from the user terminal 30 in the transferable product DB (Fig. 4(A)).

[0043] The desired transfer product information storage unit 11GM stores, changes, deletes, etc. predetermined information in the desired transfer product DB (Fig. 4(B)) constructed in the external storage device 14. When the management server 10 receives a registration request for desired transfer product information from the user terminal 30, the desired transfer product storage unit 11GM stores the desired transfer product information output from the user terminal 30 in the desired transfer product DB (Fig. 4(A)).

[0044] The matching determination unit 11MJ refers to the transferable product DB (Fig. 4(A)) and the desired transfer product DB (Fig. 4(B)), and determines whether the desired transfer product information registered by one user matches the transferable product information registered by the other user, and also determines whether the desired transfer product information registered by the other user matches the transferable product information registered by one user. In both determinations, when it is determined that "both match", the matching determination unit 11MJ notifies both users that the exchange of products is possible. Further, upon receiving a notification of agreement regarding the exchange of products from both users, the matching determination unit 11MJ notifies both users of the notice to send the possessed products to the designated warehouse, and the notice of payment of the service usage fee to the administrator.

[0045] The warehouse management department ST determines whether the products sent from both users have arrived at the designated warehouse. Whether the products have arrived at the designated warehouse is output from the warehouse terminal 40 to the management server 10.

[0046] The settlement management department PY determines whether a predetermined service usage fee has been paid to the administrator from both users.

[0047] Upon receiving notice that the goods sent from both parties have arrived at the designated warehouse and that the predetermined service usage fees have been paid to the administrator from both users, the shipping order department 11CH outputs a shipping order for the goods to the warehouse terminal 40. The shipping order includes an order to send the goods sent by one user to the other user and an order to send the goods sent by the other user to one user.

[0048] Each terminal also includes a CPU, a RAM, a ROM, an external storage device, an input device, an output device, an input / output interface, and a bus, similar to the management server.

[0049] Next, the usage method of the goods exchange support system 2 will be described.

[0050] Various information in each DB (login DB, regular goods DB, warehouse DB, fee table DB, etc.) is stored in the external storage device 14.

[0051] A login request to the goods exchange support system 2 is sent from the user terminal 30 to the management server 10. The login request includes the user's login ID and password. When the input / output interface 18 of the management server 10 receives the login request, the login authentication unit 11LG refers to the login DB (Figure 3(A)) constructed in the external storage device 14 to determine whether the login ID and password sent from the user terminal 30 are a registered combination in the login DB. If it is determined that they are a registered combination, the use of the goods exchange support system is permitted for the user terminal 30. On the other hand, if it is determined that they are not a registered combination, the use of the goods exchange support system is prohibited and the login process ends.

[0052] Next, with reference to Figure 8, the flow between the user terminal 30 for which the use of the goods exchange support system is permitted by the login process and the management server 10 will be described.

[0053] (Transferable Product Information Storage Step) Through an operation on the user terminal 30, transferable product information is sent to the management server 10 (S110). The transferable product information transmitted from the user terminal 30 is associated with the user ID (registrant ID) that hopes to register in the transferable product DB, the name of the product, the image data of the product, the series name to which the product belongs, and other necessary matters.

[0054] The genuine product discrimination unit 11RJ determines whether the product specified in the transferable product information transmitted from the user terminal 30 matches the genuine product stored in the genuine product DB (S120).

[0055] When it is determined that the product specified in the transferable product information transmitted from the user terminal 30 matches the genuine product stored in the genuine product DB, the genuine product information storage unit 11RM associates the identifier (genuine product ID) of the genuine product with the transferable product information and registers it in the transferable product DB (S130), and the transferable product information storage step ends (S140).

[0056] On the other hand, when it is determined that the product specified in the transferable product information transmitted from the user terminal 30 does not match the genuine product stored in the genuine product DB (S160), automatic registration by the genuine product information storage unit 11RM is not performed. In this case, it may be determined whether the product matches the genuine product stored in the genuine product DB by visual inspection or the like of the administrator via the administrator terminal 20 (S160 - S170). And when it is determined that the product matches the genuine product stored in the genuine product DB, it may be registered in the transferable product DB by associating the identifier (genuine product ID) of the genuine product with the transferable product information via the administrator terminal 20. On the other hand, when it is determined that the product does not match the genuine product stored in the genuine product DB, the transferable product information storage step may end.

[0057] (Desired Transfer Product Information Storage Step) As shown in FIG. 9, an operation on the user terminal 30 outputs a transmission request for legitimate product information to the management server 10 (S210). Triggered by the management server 10 receiving the transmission request for legitimate product information, the legitimate product information storage unit 11RM transmits various information stored in the legitimate product DB to the requesting user terminal 30 (S220).

[0058] Triggered by the user terminal 30 receiving the legitimate product information (S230), the CPU of the user terminal 30 outputs information (such as product name and image data) regarding a predetermined legitimate product to the output device based on an operation by the input device. If a product that the user wishes to transfer or receive is found, the legitimate product ID of the product is specified (S240).

[0059] Next, the login ID (registrant ID) of the user who wishes to transfer or receive is associated with the legitimate product information associated with the specified legitimate product ID (S250), and product information for transfer or receipt is generated (S260). It is preferable that the generated product information for transfer or receipt is stored in the storage device of the user terminal 30.

[0060] Then, the user terminal 30 transmits a request to store the generated product information for transfer or receipt in the transfer / receipt desired product DB to the management server 10 together with the generated product information for transfer or receipt (S270). Triggered by the management server 10 receiving the product information for transfer or receipt transmitted from the user terminal 30, the transfer / receipt desired product information storage unit 11GM registers the product information for transfer or receipt transmitted from the user terminal 30 in the transfer / receipt desired product DB (S280).

[0061] (Matching determination step) As shown in FIG. 10, the matching determination unit 11MJ reads the transfer request product information stored in the transfer request product DB (S310). Further, the matching determination unit 11MJ reads the transferable information stored in the transferable product DB (S320). Next, the matching determination unit 11MJ determines whether the transfer request product information registered by one user matches the transferable product information registered by the other user, and also determines whether the transfer request product information registered by the other user matches the transferable product information registered by one user (S330). When it is determined that "both match" in the two determinations, the matching determination unit 11MJ adds a new exchange log ID to the exchange history DB (S340), and associates the login IDs of both users with the new exchange log ID. Further, the matching determination unit 11MJ notifies both users that the product can be exchanged (S350).

[0062] Triggered by receiving a notification of agreement on product exchange from both users (S360), the matching determination unit 11MJ rewrites the "exchange agreement received flag" related to the exchange log ID from "not yet" to "completed" in the exchange history DB. Further, the matching determination unit 11MJ rewrites the status from "awaiting agreement response" to "awaiting shipment" and "awaiting payment".

[0063] (Request step) After that, the matching determination unit 11MJ requests both users to send the products they hold to the designated warehouse and to pay the service usage fee (S370). After that, it confirms the sending of the products held to the designated warehouse and the payment of the service usage fee (S380).

[0064] (Confirmation of shipment to the designated warehouse) When the product sent by the user arrives at the designated warehouse, a notification indicating that the product sent by the user has arrived at the designated warehouse is output from the warehouse terminal 40 at the designated warehouse to the management server 10. When the management server 10 receives the notification that the product sent by the user has arrived at the designated warehouse, the warehouse management department 11ST rewrites the "warehouse arrival received flag" related to the exchange log ID from "not yet" to "completed" in the exchange history DB. Then, the warehouse management department 11ST deletes "awaiting shipment" from the status.

[0065] The warehouse management department ST determines whether the products sent by both users have arrived at the designated warehouse (S380). The warehouse management department ST refers to the exchange log DB and determines that the products sent by both users have arrived at the designated warehouse if the "warehouse arrival received flag" for both users is "completed". On the other hand, when referring to the exchange log DB and the "warehouse arrival received flag" for both or one of the users is "not yet", the warehouse management department ST determines that the products sent by both users have not arrived at the designated warehouse.

[0066] (Payment confirmation of service usage fee) The settlement management department PY determines whether the predetermined service usage fees have been paid by both users (S380). Here, when notified through the operation of the administrator terminal 20 that the predetermined service usage fees have been paid by both users, the settlement management department PY rewrites the "payment received flag" related to the exchange log ID from "not yet" to "completed" in the exchange history DB. Then, the settlement management department PY deletes "awaiting payment" from the status. The settlement management department PY refers to the exchange log DB and determines that both users have paid the service usage fees if the "payment received flag" for both users is "completed". On the other hand, when referring to the exchange log DB and the "payment received flag" for both or one of the users is "not yet", the settlement management department PY determines that both users have not paid the service usage fees.

[0067] (Shipping order step) When it is determined that the products sent by both users have arrived at the designated warehouse and that both users have paid the service usage fee, the shipping order department 11CH outputs a shipping order for the product to the warehouse terminal 40 (S400). After that, the shipping order department 11CH rewrites the "shipping order output flag" related to the exchange log ID from "not completed" to "completed" in the exchange history DB and updates the status to "awaiting shipping". Triggered by the receipt of the shipping order for the product by the warehouse terminal 40, the administrator in the warehouse sends the product sent by one user to the other user and the product sent by the other user to the one user. When the administrator in the warehouse has completed the delivery of the products to both users, the administrator sends a message indicating that the delivery of the products to both users has been completed to the management server 10 via the warehouse terminal 40. When the management server 10 receives the message indicating that the delivery of the products to both users has been completed, the shipping order department 11CH associates the message indicating that the delivery of the products has been completed with the exchange log ID (S410) and ends the process (S420). The shipping order department 11CH updates the status to "completed".

[0068] In this way, according to the product exchange support system 2, even if a product is surplus-owned by one user, as long as it is a product that is lacking for the other user, the exchange can be carried out smoothly. Also, in the product exchange support system 2, since an administrator (management server 10) intervenes between the two users involved in the exchange, the exchange can be carried out without disclosing personal information such as each other's addresses and names.

[0069] Furthermore, since the administrator (management server 10) intervenes between the two users involved in the exchange, before the exchange is completed, the administrator can confirm whether goods have been sent from both users, whether the goods sent from both users are correct, etc. Furthermore, situations such as the goods not arriving, or the arrived goods being different from the matching conditions or being counterfeit can be prevented. In addition, since the payment of the pre-service usage fee is a prerequisite for the exchange, it is possible to exclude users with malicious intentions, and for the administrator, the service usage fee can be reliably collected. For this reason, the administrator who operates the product exchange support service can easily maintain a sound business condition.

[0070] Also, in this product exchange support service, not all of the products held by the user are applicable, but only the genuine products designated by the business operator are applicable, so the inspection burden of the products on the administrator side is reduced. Also, since the products received by the user have undergone checks on the administrator side, the user can use the product exchange support service with confidence.

[0071] In this way, according to the product exchange support system 2, the genuine products that have been biased towards some users can be circulated to other users. And by applying this product exchange support service, it is possible to prevent the products from flowing to resellers and suppress the soaring of the selling price of genuine products with a small circulation volume. As a result, a win-win relationship can be constructed not only for the users who conduct fan activities but also for the companies that plan, manufacture, or sell goods and the companies that hold the licenses for the goods.

[0072] Note that the products registered in the Transferable Product DB may be products that are not popular in the market. Also, the products registered in the Desired Transfer / Receipt Product DB may be products that are popular in the market. Furthermore, even if a product is registered in the Transferable Product DB, if it is also registered in the Transferable Product DB, it is highly likely that it is not due to the popularity of the product, but rather due to the bias in the lottery results such as gacha. Therefore, by transmitting the information of the products registered in the Transferable Product DB, the information of the products registered in the Desired Transfer / Receipt Product DB, or the statistical processing results of these information to the operator terminal 50, the operator can use it as marketing information when planning new products. As a result, the possibility of launching products that are not popular in the market is suppressed, and it becomes less likely for the popularity of fan activities in the market to stagnate.

[0073] Also, the exchange history performed in the product exchange support system may be transmitted for each operator who provides regular products. Specifically, the regular product information storage unit 11RM filters the exchange history recorded in the exchange history DB (Fig. 6) for each operator ID to be sent, and transmits it to the terminal of the operator to be sent (operator terminal 50). Thereby, it can be used as marketing information when planning new products.

[0074] Note that in the step of storing desired transfer / receipt product information, when a plurality of products P are included in the image data G stored in the regular product DB (Fig. 11), a product identification identifier X for specifying the desired transfer / receipt product may be assigned to the image data G via the operation of the user terminal 30 from among the plurality of products P included in the image data G. Similarly, in the step of storing transferable product information, when a plurality of products P are included in the image data G stored in the regular product DB), a product identification identifier X for specifying the transferable product may be assigned to the image data G via the operation of the user terminal 30 from among the plurality of products P included in the image data G.

[0075] In the product exchange support system 2 of the above-described embodiment, products were exchanged between users, but it may also be used for product transfer. That is, in the matching determination step, it was determined whether the product transfer request information registered by one user matches the transferable product information registered by the other user, and whether the product transfer request information registered by the other user matches the transferable product information registered by one user. However, the present invention is not limited to this, and it may be determined whether the product transfer request information registered by one user matches the transferable product information registered by the other user. And when both users agree to transfer the product, the product may be transferred. In this case, in the login DB (FIG. 3(A)), transfer points may be associated with the login ID. The transfer points are incremented for the login ID of the transferor and decremented for the login ID of the transferee when the product transfer is established between both users. It is preferable that the initial value of the transfer points is zero. And the login ID and the transfer points are viewable by other users. Thereby, among the participants, it is possible to identify users who receive a lot and users who give a lot. Therefore, if one dislikes being a "user who receives a lot" or being recognized as such a user, there is an incentive to actively transfer the possessed products, and when a match is established between a plurality of users for the same product, it becomes possible to select with which user to make the transfer based on the transfer points.

[0076] In the above embodiment, in the request step, the matching determination unit 11MJ requests both users to send the owned products to the designated warehouse and pay the service usage fee (S370). Along with the request to send the owned products to the designated warehouse, label information for the shipping label to the designated warehouse may be transmitted. For example, as the label information for the shipping label to be sent to one user, the identifier of the shipping label (shipping label identifier), the identifier of one user (user ID), the identifier of the product to be sent by one user (regular product ID), and the address of the warehouse as the destination or information that can identify the address of the warehouse (for example, the identifier of the address held by the carrier that delivers between the user and the warehouse, etc.) are associated. Similarly, as the label information for the shipping label to be sent to the other user who has agreed to exchange products with one user, the shipping label identifier, the identifier of the other user (user ID), the identifier of the product to be sent by the other user (regular product ID), and the information that can identify the destination or the address of the warehouse are associated. This shipping label can use a barcode, a two-dimensional code, or the like. The shipping label identifier and the information associated therewith are preferably stored in a shipping label DB provided in the storage device.

[0077] As a result, both users can exchange items without disclosing their personal information. Furthermore, the sender user prints the shipping label based on the received shipping label information, attaches the shipping label to the packaging material containing the product to be sent, and entrusts it to the carrier, thereby completing the shipping procedure, which simplifies the user's shipping procedure.

[0078] In addition, as the label information for sending to one user, it is preferable that the delivery fee of the carrier that delivers the goods from one user to the warehouse as the delivery destination is associated with the entity responsible for bearing the delivery fee (identifier of the administrator, identifier of one user, identifier of the other user, etc.). Similarly, as the label information for sending to the other user, it is preferable that the delivery fee of the carrier that delivers the goods from the other user to the warehouse as the delivery destination is associated with the entity responsible for bearing the delivery fee (identifier of the administrator, identifier of one user, identifier of the other user, etc.). Thereby, the carrier that performs the delivery can read the shipping label and identify the entity responsible for bearing the delivery fee, so that the delivery of the goods and the collection of the delivery fee can be performed independently. Furthermore, since the shipping procedure can be performed independently of the payment of the shipping fee to the carrier, the shipping procedure for the user becomes simple.

[0079] Furthermore, as the label information for sending to one user, it is preferable to include the identifier (user ID) of the other user and the identifier (regular product ID) of the product sent by the other user. As the label information for sending to the other user, it is preferable to include the identifier (user ID) of one user and the identifier (regular product ID) of the product sent by one user. Thereby, it becomes easy to confirm the combination of products for which matching has been established from among the products sent to the warehouse from a number of users by reading the shipping label via the warehouse terminal 50.

[0080] Note that the identifier of the product is not limited to the regular product ID, and an identifier may be added to the product name or the product name.

[0081] In the above embodiment, the management server 10 executes the transferable product information storage step, the transfer request product information storage step, the matching determination step, the request step, the shipping order step, and other steps, but the present invention is not limited to this. Among these, the management server 10 may execute some of these steps, and the remaining steps may be performed by the user terminal 30, the warehouse terminal 40, or the operator terminal 50, or may be performed manually.

[0082] In the product exchange support system 2 of the above-described embodiment, only product exchanges (so-called barter) were considered, but the present invention is not limited to this, and exchanges may be made using combinations of products, money, and transfer points.

[0083] Note that the present invention is not limited to the above-described embodiments, and it goes without saying that various changes can be made without departing from the gist of the present invention.

Explanation of Reference Numerals

[0084] 2 Product exchange support system 10 Management server 11 CPU 11CH Shipping order section 11CT Control section 11GM Desired transfer product information storage section 11GM Desired transfer product storage section 11JM Transferable product information storage section 11LG Login authentication section 11MJ Matching determination section 11RJ Regular product determination section 11RM Regular product information storage section 14 External storage device 15 Input device 16 Output device 18 Input / output interface 19 Bus 20 Administrator terminal 30 User terminal 40 Warehouse terminal 50 Operator terminal 80 Communication line

Claims

1. A product exchange support program for causing a computer including an input device, an output device, a storage device, and a control device to execute, when information on a transferable product of one user is defined as one-sided transferable product information, and information on a transferable product of the other user is defined as the other-sided transferable product information, the control device includes a transferable product information storage step of storing the one-sided transferable product information or the other-sided transferable product information in the storage device; upon reaching an agreement on the transfer of the product between the one user and the other user, the control device requests, via the output device, the user to send the transferable product to the warehouse for the administrator of the product, and requests payment of a service usage fee for the transfer of the product, a request step; upon arrival of the product sent by the user at the warehouse for the administrator and payment of the service usage fee by the user, the control device outputs, via the output device, an order to send the product sent by the user to another user, a shipping order step, characterized in that the product exchange support program comprises the above steps.

2. In the request step, upon reaching an agreement on the exchange of the product between the one user and the other user, the control device requests, via the output device, both users to send the transferable product to the warehouse for the administrator of the product, and requests payment of the service usage fee. In the shipping order step, upon arrival of the products sent by both users at the warehouse for the administrator and payment of the service usage fee by both users, the control device outputs, via the output device, an order to send the product sent by the one user to the other user and an order to send the product sent by the other user to the one user. The product exchange support program according to claim 1, characterized by the above.

3. Information representing a product of a regular business operator is stored in the storage device as regular product information. Before the transferable product information storage step, a regular product determination step is provided for determining whether the transferable product information received by the input device is included in the regular product information. Upon determining that the transferable product information received by the input device is included in the regular product information, the transferable product information storage step is performed. The merchandise exchange support program according to claim 2, characterized in that...

4. The merchandise exchange support program according to claim 3, characterized in that the transferable merchandise information or the transfer / acceptance desired merchandise information stored in the storage device is sent to the legitimate business operator.

5. The legitimate merchandise information includes the name of the merchandise, and the image data of the merchandise associated with the name of the merchandise. The transferable merchandise information includes the name of the merchandise or the image data of the merchandise, and a merchandise identifier indicating the transferable merchandise or the transfer / acceptance desired merchandise assigned by the user. The merchandise exchange support program according to claim 3 is characterized in that it includes these.

6. Transfer points are associated with the identifier of the user and stored in the storage device. When the merchandise is transferred from one user to the other user, the control device increments the transfer points for the identifier of the one user and decrements the transfer points for the identifier of the other user. The merchandise exchange support program according to claim 1 is characterized by this.

7. A merchandise exchange support program to be executed on a computer including an input device, an output device, a storage device, and a control device, When there is an agreement on the transfer of the merchandise from one user to the other user, the control device performs a request step of requesting, via the output device, the one user to send the merchandise to the warehouse for the merchandise administrator and requesting payment of a service usage fee related to the transfer of the merchandise. In the request step, shipping label information is output to the one user. The shipping label information is associated with an identifier of the shipping label, the identifier of the one user, and shipping label information associated with the identifier of the merchandise. The merchandise exchange support program is characterized by this.

8. The shipping label information is associated with an identifier of the entity bearing the shipping cost of the merchandise, the identifier of the one user, and shipping label information associated with the identifier of the merchandise. The merchandise exchange support program according to claim 7 is characterized by this.

9. When one user defines information regarding transferable merchandise as one - side transferable merchandise information and the other user defines information regarding transferable merchandise as the other - side transferable merchandise information A transferable product information storage device that stores the transferable product information on one side or the transferable product information on the other side in the storage device Upon reaching an agreement on the transfer of the product between the one user and the other user, the control device requests, via the output device, the user to send the transferable product to the warehouse for the administrator of the product, and also requests payment of the service usage fee for the transferable product. A request device Upon arrival of the product sent by the user at the warehouse for the administrator and payment of the service usage fee by the user, the control device outputs, via the output device, an order to send the product sent by the user to another user. A shipping order output device A product exchange support device, characterized by comprising the above

10. Upon reaching an agreement on the exchange of the product between the one user and the other user, the control device requests, via the output device, both users to send the transferable product to the warehouse for the administrator of the product, and also requests payment of the service usage fee. In the shipping order output step, upon arrival of the products sent by both users at the warehouse for the administrator and payment of the service usage fees by both users, the control device outputs, via the output device, an order to send the product sent by the one user to the other user, together with an order to send the product sent by the other user to the one user. The product exchange support device according to claim 9, characterized in that

11. The products of regular merchants are stored in the storage device as regular product information A regular product discrimination device that discriminates whether the transferable product information received by the input device is included in the regular product information is provided Upon determining that the transferable product information received by the input device is included in the regular product information, the transferable product information received by the input device is stored in the storage device. The product exchange support device according to claim 10, characterized in that

12. The product exchange support device according to claim 11, characterized by sending the transferable product information or the transfer request product information stored in the storage device to the precision machinery merchant

13. The regular product information includes The name of the product The image data of the product associated with the name of the product, and comprises The transferable product information includes the name of the product or the image data of the product, and a product identification identifier indicating a transferable product or a product desired to be transferred or received given by the user, wherein the product exchange support device according to claim 11 is characterized by including the above.

14. transfer points are associated with the identifier of the user and stored in the storage device, when the transfer of the product is made from one user to the other user, the control device counts up the transfer points for the identifier of the one user and counts down the transfer points for the identifier of the other user, wherein the product exchange support device according to claim 9 is characterized by the above.

15. when an agreement on the transfer of the product from one user to the other user is reached, the control device includes a request device that requests, via the output device, the one user to send the product to the warehouse for the administrator of the product and requests payment of a service usage fee for the transfer of the product, and the request device outputs shipping label information to the one user, and the shipping label information is associated with shipping label information in which an identifier of the shipping label, the identifier of the one user, and the identifier of the product are associated, wherein the product exchange support device is characterized by the above.

16. the shipping label information is associated with an identifier of the party bearing the shipping cost of the product, the identifier of the one user, and shipping label information in which the identifier of the product is associated, wherein the product exchange support device according to claim 15 is characterized by the above.

17. when information on products that one owns and can transfer is defined as one's own transferable product information, and information on products that one hopes to receive from other users is defined as one's own desired transfer and receipt product information, a storage request device that requests storage of the above-mentioned own transferable product information or own desired transfer and receipt product information with respect to the product exchange support device according to any one of claims 9 to 16, and a consensus output device that outputs a decision-making on reaching an agreement on the transfer of the product between oneself and the other user, wherein the terminal for product exchange support is characterized by including the above.

18. a product exchange support system characterized by including a product exchange support device according to any one of claims 9 to 16 and a product exchange support terminal according to claim 17.

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