Order management system, order management server, and order management program

Abstract

To provide an order management system and a technique related thereto, configured to receive an order for an optional service that an undertaker can provide with condolence telegrams, on an online store, in a condolence telegram service in which the undertaker that organizes a funeral directly hands over the condolence telegrams generated by downloading and printing condolence telegram data.SOLUTION: An order management server 3, on receipt of undertaker identification information indicating one undertaker selected through an undertaker selection screen, specifies optional services that the one undertaker can provide (S6). The order management server 3 receives option information indicating an optional service selected through an option selection screen (S9). The order management server 3, on receipt of firm order information indicating that an order for a simple condolence telegram service has been fixed, from a client terminal 2, notifies the one undertaker about executing downloading / printing condolence telegram data and providing the optional service (S13).SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an order management system for receiving an order for a condolence telegram service in which a funeral company performing a funeral directly delivers a condolence telegram printed by downloading condolence telegram data to the bereaved family, and technologies related thereto.

Background Art

[0002] Conventionally, a service has been provided that allows an order for a telegram postcard (condolence telegram) for condolences to be placed at an online store (see, for example, Non-Patent Document 1). In the service disclosed in Non-Patent Document 1, if the application is completed by 2:00 p.m., it is generally handled with same-day delivery nationwide.

Prior Art Documents

Non-Patent Documents

[0003]

Non-Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] Recently, the shortage of labor has been remarkable in the logistics and transportation industries, and there is a high possibility that the shortage of labor will become even more serious due to the so-called "2024 problem".

[0005] Among such a shortage of labor, since the above-mentioned condolence telegram corresponds to a letter, the carriers who can deliver the condolence telegram are limited to some carriers. For example, in the service provided by Yamato Transport Co., Ltd., letters cannot be sent. As a result, the delivery business of condolence telegrams has become a heavy burden on some carriers who can deliver condolence telegrams. In particular, as in the above-mentioned Non-Patent Document 1, same-day delivery of those whose applications are completed by 2:00 p.m. is an extremely heavy burden.

[0006] Among users who want to use the mourning telegram service, there are also users who are seeking a service that is cheaper than before. In addition, in the conventional mourning telegram service, the application deadline for same-day delivery (for example, 2:00 p.m.) is set at a relatively early time, and it has not been able to fully meet the needs of users who wish for same-day delivery.

[0007] In contrast, the inventors of the present application are considering selling, at an online store, a mourning telegram service that is cheaper than before, has a longer application deadline for same-day response, and reduces the load of the delivery operation. Specifically, they are considering selling a mourning telegram service in which a funeral home that conducts a funeral directly delivers to the bereaved family a mourning telegram obtained by downloading and printing mourning telegram data. For such a mourning telegram service, since there is no need to deliver the mourning telegram, it is possible to set a cheaper price than before and a later application deadline for same-day response.

[0008] However, when the delivery operation is eliminated, in the same way as the telegram postcard service described in Non-Patent Document 1, it becomes impossible to deliver offerings such as incense sticks and preserved flowers in addition to the mourning telegram on which the message is printed.

[0009] Therefore, an object of the present invention is to provide an order management system that can receive orders for optional services that a funeral home can provide together with a mourning telegram at an online store, and related technologies, in a mourning telegram service in which a funeral home that conducts a funeral directly delivers to the bereaved family a mourning telegram obtained by downloading and printing mourning telegram data.

Means for Solving the Problems

[0010] In order to achieve the above object, the present invention guides from a third-party website that sells a normal condolence telegram service for delivering a power outage notice by letter to the bereaved family to a company website that sells a simplified condolence telegram service on an online store, in which a funeral company that performs a funeral downloads condolence telegram data, prints it, and delivers it to the bereaved family. The company website is an order management system for receiving an order for the simplified condolence telegram service, comprising a client terminal and an order management server capable of communicating with the client terminal via a network. The client terminal transmits a request indicating that a link to the company website set on the third-party website has been opened to the order management server. The order management server transmits page data including a funeral company selection screen for allowing a funeral company that performs a funeral to be selected from among each affiliated store registered in the simplified condolence telegram service to the client terminal. The client terminal transmits funeral company identification information indicating one funeral company selected via the funeral company selection screen to the order management server. The order management server accesses a franchise database that stores at least one optional service that can be provided at each affiliated store, identifies one or more optional services that can be provided by the affiliated store identified by the funeral company identification information, and transmits page data including an option selection screen for allowing the identified one or more optional services to be selected to the client terminal. The client terminal transmits option information indicating at least one optional service selected via the option selection screen to the order management server. The order management server receives the option information and transmits page data for finalizing an order for the simplified condolence telegram service to the client terminal. The client terminal transmits order confirmation information indicating that the order for the simplified condolence telegram service has been finalized to the order management server. The order management server, in response to the order confirmation information, notifies the one funeral company to execute download and printing of condolence telegram data and provide the at least one optional service based on the option information, thereby providing an order management system.

[0011] Here, it further includes a funeral parlor terminal used by the funeral parlor. The funeral parlor terminal sends a request for a page including an update screen for updating the at least one optional service stored in the franchise database to the order management server together with the funeral parlor identification information. The order management server sends the page data including the update screen to the funeral parlor terminal. The funeral parlor terminal sends the updated content via the update screen to the order management server as update information. The order management server preferably accesses the franchise database and updates at least one optional service corresponding to the franchise identified by the funeral parlor identification information based on the update information.

[0012] In addition, the present invention guides from a website of another company that sells a normal condolence telegram service that delivers a condolence telegram by letter to the bereaved family to a company website that sells a simplified condolence telegram service in which a funeral home that conducts a funeral downloads condolence telegram data, prints the condolence telegram, and hands it over to the bereaved family. An order management server for accepting an order for the simplified condolence telegram service on the company website, in response to receiving a request from a client terminal indicating that a link to the company website set on the other company website has been opened, a page including a funeral home selection screen for selecting a funeral home that conducts a funeral from among each affiliated store registered in the simplified condolence telegram service Transmits data to the client terminal, accesses a franchise database that stores information about each affiliated store in response to receiving funeral home identification information indicating one funeral home selected via the funeral home selection screen from the client terminal, and based on the funeral home identification information Identifies one or more optional services that can be provided by the funeral home, and transmits page data including an option selection screen for selecting the identified one or more optional services to the client terminal, and at least one option selected via the option selection screen Receiving option information indicating a service from the client terminal, transmitting page data for finalizing an order for the simplified condolence telegram service to the client terminal, and receiving order confirmation information indicating that the order for the simplified condolence telegram service has been finalized from the client terminal In response, it provides an order management server characterized by notifying the one funeral home of the execution of downloading and printing of condolence telegram data and the provision of at least one optional service based on the option information.

[0013] Furthermore, the present invention guides from a third-party website that sells a normal condolence telegram service that delivers a power outage notice by letter to the bereaved family to a company website that sells a simplified condolence telegram service on an online store, where a funeral home that conducts a funeral downloads the condolence telegram data and prints and delivers the condolence telegram to the bereaved family. To an order management server for receiving an order for the simplified condolence telegram service on the company website, a) in response to receiving, from a client terminal, a request indicating that a link to the company website set on the third-party website has been opened, a funeral home selection screen for selecting a funeral home that conducts a funeral from among each affiliated store registered in the simplified condolence telegram service is provided. Transmitting page data including the step of transmitting to the client terminal; b) accessing a franchise database that stores information about each franchise in response to receiving, from the client terminal, funeral home identification information indicating one funeral home selected via the funeral home selection screen, and based on the funeral home identification information Identifying one or more optional services that can be provided by the one funeral home; c) transmitting page data including an option selection screen for selecting the one or more optional services identified in step b) to the client terminal; d) receiving, from the client terminal, option information indicating at least one optional service selected via the option selection screen; e) transmitting page data for finalizing an order for the simplified condolence telegram service to the client terminal; f) in response to receiving, from the client terminal, order confirmation information indicating that the order for the simplified condolence telegram service has been finalized, executing the download and printing of the condolence telegram data and providing the at least one optional service based on the option information. And a step of notifying the one funeral home, and provides an order management program for executing the above steps.

Effect of the Invention

[0014] According to the present invention, option information indicating at least one option service selected via an option selection screen is transmitted to an order management server. After the order is confirmed, a funeral home is notified of the provision of at least one option service based on the option information along with the execution of downloading and printing of obituary data. Therefore, in an obituary service where a funeral home that conducts a funeral directly delivers the obituary downloaded and printed from the obituary data to the bereaved family, it is possible to place an order for option services that the funeral home can provide via an online store along with the obituary.

[0015] Note that, like the order management system, order management server, and order management program according to the present invention, in an obituary service where a funeral home that conducts a funeral directly delivers the obituary downloaded and printed from the obituary data to the bereaved family, the specific configuration for placing an order for option services that the funeral home can provide via an online store along with the obituary is not disclosed at all in Non-Patent Document 1 described above.

Brief Description of Drawings

[0016]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Figure 12

Embodiment for Carrying Out the Invention

[0017] <1. Embodiment> The order management system, order management server, and order management program according to the embodiment of the present invention will be described with reference to FIGS. 1 to 8.

[0018] The order management system according to the present embodiment is a system for a funeral home that performs funerals to receive orders for a condolence telegram service (hereinafter, also simply referred to as the "simplified condolence telegram service") in which a printed condolence telegram obtained by downloading and printing condolence telegram data is directly delivered to the bereaved family on its own online site.

[0019] More specifically, the order management system according to the present embodiment guides the simplified condolence telegram service from the site of another company that sells the normal condolence telegram service delivered by letter to the bereaved family on an online store to the company's own site that sells the simplified condolence telegram service on the online store, and is a system for receiving orders for the simplified condolence telegram service on the company's own site.

[0020] In addition, the order management server according to the present embodiment is a server that constitutes a part of the order management system, and is a computer for managing orders for the simplified condolence telegram service. Further, the order management program according to the present embodiment is a software program installed in the order management server.

[0021] Hereinafter, as an example of the order reception management system according to the present invention, the order reception management system 1 shown in FIG. 1 will be exemplified. Further, as an example of the order reception management server according to the present invention, the order reception management server 3 shown in FIG. 1 will be exemplified. Furthermore, as an example of the order reception management program according to the present invention, the order reception management program PG installed in the order reception management server 3 shown in FIG. 1 will be exemplified.

[0022] As shown in FIG. 1, the order reception management system 1 includes a client terminal 2, an order reception management server 3, and a funeral home terminal 4.

[0023] The client terminal 2 is configured by a general notebook computer (laptop) or a tablet-type device, etc. The client terminal 2 has a display function such as a display and an operation input function such as a keyboard and a touch pad. Further, the client terminal 2 has a communication function for connecting to the Internet via a wired line or a wireless line such as WiFi.

[0024] A web browser for accessing a web page is installed in the client terminal 2. In the present embodiment, the client terminal 2 accesses various websites via the web browser.

[0025] The order reception management server 3 is configured by a server computer or the like having a communication function for connecting to the Internet. The order reception management server 3 is a server computer that executes an order reception management program PG that realizes order reception processing for a simplified power outage service in response to various requests from the client terminal 2.

[0026] The order reception management server 3 is managed by the provider (operator) of the simplified power outage service. Further, the order reception management server 3 is configured to be able to access the franchise database DB shown in FIG. 2.

[0027] As shown in FIG. 2, in the franchisee database DB, each franchisee of the simplified condolence electricity service and the optional services that can be provided by each franchisee are associated and stored. For example, referring to the first row of the franchisee database DB, the franchisee "Company A" is associated and stored with three optional services, "reserved flowers, fruits, and incense sticks". Also, referring to the second row of the franchisee database DB, the franchisee "Company B" is associated and stored with one optional service, "incense sticks". Further, referring to the third row of the franchisee database DB, the franchisee "Company C" is associated and stored with two optional services, "reserved flowers, fruits".

[0028] Note that in this embodiment, it is assumed that the information in the franchisee database DB is recorded at the timing when each funeral company joins the simplified condolence electricity service.

[0029] The funeral company terminal 4 is composed of a general desktop personal computer or the like. The funeral company terminal 4 has a display function and an operation input function. Also, the funeral company terminal 4 has a communication function for connecting to the Internet via a wired line or a wireless line such as WiFi. In particular, the funeral company terminal 4 has an email software (mailer) installed and is configured to be able to receive emails sent from the order management server 3.

[0030] Next, with reference to FIG. 3, the communication between the client terminal 2 and the order management server 3 in the order processing of the simplified condolence electricity service will be described in detail.

[0031] First, in step S1, the client terminal 2 accesses a website of another company that sells the normal condolence electricity service that delivers the condolence letter by post to the bereaved family on the online store, and displays the web page PG1 shown in FIG. 4. As shown in FIG. 4, a link LK to the company's own website that sells the simplified condolence electricity service on the online store is posted on the web page PG1.

[0032] When the link LK of the web page PG1 is selected, the client terminal 2 sends a request indicating that the link LK to its own site has been opened to the order management server 3 (step S2).

[0033] In response to the request, the order management server 3 sends, as a response, page data including a funeral home selection screen for selecting a funeral home from among each franchise registered in the simplified power outage service to the client terminal 2 (step S3).

[0034] The client terminal 2 displays the web page PG2 shown in FIG. 5 (step S4). As shown in FIG. 5, the web page PG2 includes a funeral home selection screen for selecting a funeral home.

[0035] When a funeral home is selected via the funeral home selection screen of the web page PG2, the client terminal 2 sends funeral home identification information indicating the selected funeral home to the order management server 3 (step S5).

[0036] The order management server 3 accesses the franchise database DB and identifies one or more optional services that can be provided by the franchise identified by the funeral home identification information (step S6). For example, if the franchise identified by the funeral home identification information is "Company A", the order management server 3 identifies "reserved flowers", "fruits", and "incense" as the three optional services.

[0037] Then, the order management server 3 sends, to the client terminal 2, page data including an option selection screen for selecting one or more optional services identified in step S6 (step S7).

[0038] The client terminal 2 displays the web page PG3 shown in FIG. 6 (step S8). Note that the web page PG3 shown in FIG. 6 is an example of a web page based on the page data transmitted in step S7 when the franchise is identified as "Company A" in step S6.

[0039] As shown in FIG. 6, on the web page PG3, an option selection screen is included where three option services, namely "Reserved Flower", "Fruit", and "Incense Stick", can be selected.

[0040] When one or more option services are selected via the option selection screen of the web page PG3, the client terminal 2 transmits option information indicating the selected one or more option services to the order management server 3 (step S9).

[0041] For example, as shown in FIG. 7, when a checkbox corresponding to "Reserved Flower" is checked via the option selection screen of the web page PG3 and option determination is selected, the client terminal 2 transmits option information indicating "Reserved Flower" to the order management server 3.

[0042] When the order management server 3 receives the option information, it transmits page data including an order confirmation screen for finalizing the order of the simplified mourning power service to the client terminal 2 (step S10).

[0043] The client terminal 2 displays the web page PG4 shown in FIG. 8 (step S11). As shown in FIG. 8, the web page PG4 includes an order confirmation screen for finalizing the order after final confirmation.

[0044] When the order is finalized via the order confirmation screen of the web page PG4, the client terminal 2 transmits order confirmation information indicating that the order of the simplified mourning power service has been finalized to the order management server 3 (step S12).

[0045] In response to receiving the order confirmation information, the order management server 3 notifies the funeral parlor terminal 4 of the franchise store identified by the funeral parlor identification information of the execution of the download printing of the power outage data and the provision of the option service based on the option information (step S13). Specifically, the order management server 3 transmits the execution of the download printing of the power outage data and the provision of the option service based on the option information by email.

[0046] It is assumed that the email contains the download URL of the power outage data, the specific option service name (e.g., "Reserved Flower"), the name of the orderer, the name of the bereaved family, etc.

[0047] The funeral parlor that receives the email downloads the power outage data, prints it on paper, and directly hands it over to the bereaved family. At the same time, the funeral parlor provides the bereaved family with the products of the option service.

[0048] According to the above-described embodiment, the option information indicating the option service selected via the option selection screen shown in FIG. 6 is transmitted to the order management server 3. After the order is confirmed, the execution of the download printing of the power outage data and the provision of the option service based on the option information are notified to the franchise store (i.e., the funeral parlor that performs the funeral) identified by the funeral parlor identification information. Therefore, in the power outage service in which the funeral parlor that performs the funeral directly hands over the printed power outage notice downloaded from the power outage data to the bereaved family, it is possible to order the option service that the funeral parlor can provide at the online store together with the power outage notice.

[0049] <2. Modification Example> The order management system, order management server, and order management program according to the present invention are not limited to the above-described embodiments, and various modifications and improvements are possible within the scope described in the claims.

[0050] For example, in the above-described embodiment, the case where the funeral company downloads the condolence telegram data and prints it on paper is exemplified, but the present invention is not limited thereto. The orderer may be able to specify the paper on which the funeral company downloads and prints the condolence telegram data.

[0051] Specifically, as shown in FIG. 9, in the sequence diagram of the above-described embodiment, between step S5 and step S6, the processes from step S51 to step S54 may be executed. Further, as shown in FIG. 10, in the franchise database DB, one or more printable papers may be further associated and recorded for each franchise.

[0052] First, in step S51, the order receiving management server 3 accesses the franchise database DB shown in FIG. 10 and specifies one or more printable papers by the franchise identified by the funeral company identification information.

[0053] Then, the order receiving management server 3 transmits page data including a paper selection screen for selecting one or more papers specified in step S51 to the client terminal 2 (step S52).

[0054] The client terminal 2 displays the web page PG5 shown in FIG. 11 (step S53). As shown in FIG. 11, the web page PG5 includes a paper selection screen on which three papers, "plain paper", "recycled paper", and "glossy paper", printable by the franchise identified by the funeral company identification information can be selected.

[0055] When a paper is selected via the paper selection screen of the web page PG5, the client terminal 2 transmits paper information indicating the selected paper to the order receiving management server 3 (step S54).

[0056] Then, in step S13, the order receiving management server 3 notifies the funeral company terminal 4 of the franchise identified by the funeral company identification information of the execution of downloading and printing of the condolence telegram data, the paper used for printing, and the provision of option services based on the option information.

[0057] According to the above-described modified example, it is possible for the purchaser to specify the type of paper on which the condolence telegram is printed at the time of ordering at the funeral parlor.

[0058] Also, in the above-described embodiment, the case where the information of the franchise database DB (contents of the optional service) is recorded at the timing when each funeral parlor joins the simple condolence telegram service is illustrated, but the present invention is not limited thereto. The information of the franchise database DB may be appropriately updated even after joining.

[0059] Specifically, the information of the franchise database DB may be updated according to the procedure of the sequence diagram shown in FIG. 12.

[0060] First, in step S31, the funeral parlor terminal 4 transmits a request for a page including an update screen for updating the optional service stored in the franchise database DB to the order management server 3 together with the funeral parlor identification information.

[0061] In response to the request, the order management server 3 transmits page data including the update screen to the funeral parlor terminal 4 (step S32).

[0062] The funeral parlor terminal 4 displays a web page (not shown) based on the page data including the update screen (step S33).

[0063] When the contents of the optional service are updated via the update screen, the funeral parlor terminal 4 transmits the updated contents to the order management server 3 as update information (step S34).

[0064] The order management server 3 accesses the franchise database DB and updates the contents of the optional service corresponding to the franchise specified by the funeral parlor identification information based on the update information (step S34).

[0065] According to the above-described modified example, it is possible to update the information of the franchise database DB in real time.

Explanation of Symbols

[0066] 1 Order Receiving Management System 2 Client Terminal 3 Order Receiving Management Server 4 Funeral Home Terminal DB Franchisee Database LK Link PG Order Receiving Management Program

Claims

1. An order management system for guiding a funeral home that conducts a funeral to a company website that sells a simplified condolence telegram service on an online store, where the funeral home downloads and prints condolence telegram data from another company website that sells a normal condolence telegram service that delivers a power outage notice by letter to the bereaved family and delivers it to the bereaved family, and placing an order for the simplified condolence telegram service on the company website, comprising: A client terminal, An order management server capable of communicating with the client terminal via a network, provided with, The client terminal transmits a request indicating that a link to the company website set on the other company website has been opened to the order management server, The order management server transmits page data including a funeral home selection screen for selecting a funeral home that conducts a funeral from among each franchise registered for the simplified condolence telegram service to the client terminal, The client terminal transmits funeral home identification information indicating a single funeral home selected via the funeral home selection screen to the order management server, The order management server, Accesses a franchise database that stores at least one optional service available at each franchise, identifies one or more optional services available by the franchise identified by the funeral home identification information, Transmits page data including an option selection screen for selecting the identified one or more optional services to the client terminal, The client terminal transmits option information indicating at least one optional service selected via the option selection screen to the order management server, The order management server receives the option information and transmits page data for finalizing an order for the simplified condolence telegram service to the client terminal, The client terminal transmits order confirmation information indicating that the order for the simplified power outage service has been confirmed to the order receiving management server. The order receiving management server is characterized by, in response to the order confirmation information, notifying the one funeral company of the execution of downloading and printing of power outage data and the provision of the at least one optional service based on the option information.

2. Further comprising a funeral company terminal used by a funeral company, The funeral company terminal transmits a request for a page including an update screen for updating the at least one optional service stored in the franchise database to the order receiving management server together with funeral company identification information. The order receiving management server transmits page data including the update screen to the funeral company terminal. The funeral company terminal transmits, as update information, the content updated via the update screen to the order receiving management server. The order receiving management server accesses the franchise database and updates at least one optional service corresponding to the franchise specified by the funeral company identification information based on the update information. The order receiving management system according to claim 1.

3. An order receiving management server for inducing, from a website of another company that sells a normal power outage service that delivers a power outage notice by letter to the bereaved family, to a company's own website that sells a simplified power outage service in which a funeral company that performs a funeral downloads and prints a power outage notice and delivers it to the bereaved family, and receiving an order for the simplified power outage service on the company's own website. In response to receiving a request from a client terminal indicating that a link to the company's own website set on the other company's website has been opened, page data including a funeral company selection screen for allowing selection of a funeral company that performs a funeral from among each franchise registered in the simplified power outage service is transmitted to the client terminal. In response to receiving funeral service provider identification information indicating a single funeral service provider selected via the funeral service provider selection screen from the client terminal, access a franchise database that stores information about each franchise, identify one or more optional services that can be provided by the single funeral service provider based on the funeral service provider identification information, Transmit page data including an option selection screen for allowing selection of the identified one or more optional services to the client terminal, Receive option information indicating at least one optional service selected via the option selection screen from the client terminal, Transmit page data for finalizing an order for the simplified condolence message service to the client terminal, In response to receiving order confirmation information indicating that an order for the simplified condolence message service has been finalized from the client terminal, notify the single funeral service provider to execute download and printing of condolence message data and provide the at least one optional service based on the option information. A order receiving management server characterized by this.

4. For an order receiving management server that sells a simplified condolence message service on its own website, where a funeral service provider that conducts a funeral delivers a condolence message downloaded and printed by the funeral service provider to the bereaved family, by guiding from a third-party website that sells a normal condolence message service that delivers a condolence message by letter to the bereaved family to its own website that sells the simplified condolence message service, a) In response to receiving a request from a client terminal indicating that a link to its own website set on the third-party website has been opened, transmit page data including a funeral service provider selection screen for allowing selection of a funeral service provider that conducts a funeral from among each franchise registered for the simplified condolence message service to the client terminal; b) In response to receiving funeral parlor identification information indicating a single funeral parlor selected via the funeral parlor selection screen from the client terminal, access a franchise database that stores information about each franchise, and identify one or more optional services that can be provided by the single funeral parlor based on the funeral parlor identification information; c) Transmit page data including an option selection screen for allowing selection of the one or more optional services identified in step b) to the client terminal; d) Receive option information indicating at least one optional service selected via the option selection screen from the client terminal; e) Transmit page data for finalizing an order for the simplified condolence call service to the client terminal; f) In response to receiving order confirmation information indicating that the order for the simplified condolence call service has been finalized from the client terminal, notify the single funeral parlor to execute download and printing of condolence call data and provide the at least one optional service based on the option information; An order management program for causing the above to be executed.

Images