Management system

Abstract

To secure accuracy in remotely operating a mobility.SOLUTION: An external operator is a remote operator outside of a remote operation control center. An external operator terminal is used by the external operator for a remote operation. A management system acquires at least one of license information indicating a license which the external operator has and terminal specification information indicating the specification of the external operator terminal. The management system extracts as a requestable candidate, a remote operation request capable of coping with at least one of the license of the external operator and the specification of the external operator terminal from a remote operation request list. The management system transmits information of the one or more requestable candidates to the external operator terminal before assigning the external operator to any one of the remote operation request.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present disclosure relates to remote operation of mobility.

Background Art

[0002] Patent Document 1 discloses a vehicle remote operation support system. When there is a shortage of operators, the vehicle remote operation support system requests remote operation support from an external operator in an external center away from the control center.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] According to the technique described in the above Patent Document 1, since the system unilaterally makes a request to the external operator, the external operator has no choice. The external operator may be forced to perform an unintended remote operation support. As a result, the accuracy of the remote operation support may decrease.

Means for Solving the Problems

[0005] One aspect of the present disclosure relates to a management system installed in a remote operation management center for managing remote operation of mobility. An external operator is a remote operator outside the remote operation management center. An external operator terminal is a remote operator terminal configured to be used by an external operator for remote operation. The management system includes one or more processors and one or more storage devices that store a remote operation request list including one or more remote operation requests. One or more processors acquire at least one of license information indicating a license held by an external operator and terminal specification information indicating the specifications of the external operator terminal. One or more processors extract, from the remote operation request list, remote operation requests that can be supported by at least one of the license of the external operator and the specifications of the external operator terminal as candidates for requests that can be requested. One or more processors transmit information on one or more candidates for requests that can be requested to the external operator terminal before assigning the external operator to any of the remote operation requests.

Advantages of the Invention

[0006] According to the present disclosure, candidates for requests that can be requested are presented to the external operator before the external operator is assigned to a remote operation request. Since the external operator can select the desired remote operation request by himself / herself, the accuracy of the remote operation is ensured.

Brief Description of the Drawings

[0007]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Embodiments for Carrying Out the Invention

[0008] 1. Remote Support System FIG. 1 is a conceptual diagram for explaining the outline of the remote operation system 1 according to the present embodiment. The remote operation system 1 is a system for remotely operating the mobility 100. The remote operation is a concept including remote driving. The remote operation system 1 includes a mobility 100, a remote operator terminal 200, and a management system 300. The mobility 100, the remote operator terminal 200, and the management system 300 can communicate with each other via a communication network. For example, the mobility 100 can wirelessly communicate with the remote operator terminal 200 and the management system 300 via a wireless communication network. The remote operator terminal 200 and the management system 300 can communicate with each other via a wired / wireless communication network.

[0009] 1-1. Mobility The mobility 100 is a movable moving body. The mobility 100 may be manually operated by an operator on board the mobility 100. The mobility 100 may be provided with an autonomous movement function. In any case, the mobility 100 is configured to be remotely operated as needed. That is, the mobility 100 is an object of remote operation by the remote operation system 1.

[0010] The type of the mobility 100 that is an object of remote operation is not limited to one, and may be plural. For example, the mobility 100 is a vehicle traveling on a public road. As another example, the mobility 100 may be a vehicle used in a factory. As still another example, the mobility 100 may be a special small vehicle. As still another example, the mobility 100 may be a construction machine. As still another example, the mobility 100 may be a robot. As still another example, the mobility 100 may be an aircraft. As still another example, the mobility 100 may be a ship. As still another example, the mobility 100 may be a ride in an amusement park.

[0011] 1-2. Remote Operator Terminal The remote operator terminal 200 is a terminal device used when the remote operator O remotely operates the mobility 100. That is, the remote operator terminal 200 is configured to be used by the remote operator O for remotely operating the mobility 100. Examples of the remote operator terminal 200 include a cockpit-type terminal, a PC, a tablet, a smartphone, and the like. A single remote operator terminal 200 may be configured to be capable of corresponding to remote operations of various types of mobility 100.

[0012] The remote operator terminal 200 includes a communication device 210, a display device 220, an input device 230, and a control device 250.

[0013] The communication device 210 communicates with the mobility 100 and the management system 300.

[0014] The display device 220 displays various information to the remote operator O who performs the remote operation. In other words, the display device 220 presents various information to the remote operator O by displaying the various information. Examples of the display device 220 include a display and a touch panel.

[0015] The input device 230 receives an input from the remote operator O. For example, the input device 230 includes a remote operation member that is operated when the remote operator O remotely operates the mobility 100. Examples of the remote operation member include a steering wheel, an accelerator pedal, a brake pedal, a joystick, a cross key, a switch, and the like. The remote operation member may be a touch panel. The input device 230 may include an information input unit other than the remote operation member.

[0016] The control device 250 controls the remote operator terminal 200. The control device includes one or more processors and one or more storage devices. The processor executes various processes. Examples of the processor include a CPU, a GPU, an ASIC, an FPGA, etc. The processor can also be referred to as circuitry or processing circuitry. The storage device stores various information. Examples of the storage device include a volatile memory, a non-volatile memory, an HDD, an SSD, etc. The functions of the control device 250 may be realized by the cooperation of the processor that executes the control program and the storage device. The control program is stored in the storage device. Alternatively, the control program may be recorded on a computer-readable recording medium.

[0017] 1-3. Management System (Manager) The management system 300 is a computer that manages the remote operation system 1. The management system 300 may be composed of a plurality of servers that perform distributed processing. The management system 300 manages a plurality of remote operators O and a plurality of remote operator terminals 200.

[0018] The management system 300 includes a communication device 310, one or more processors 320 (hereinafter simply referred to as the processor 320), and one or more storage devices 330 (hereinafter simply referred to as the storage device 330). The communication device 310 communicates with the mobility 100 and the remote operator terminal 200.

[0019] Processor 320 executes various processes. Examples of processor 320 include general-purpose processors, application-specific processors, CPUs, GPUs, ASICs, FPGAs, integrated circuits, conventional circuits, and / or combinations thereof. Processor 320 can also be referred to as circuitry or processing circuitry. Circuitry is hardware programmed to implement the described functions or hardware that executes functions. Storage device 330 stores various information. Examples of storage device 330 include volatile memory, non-volatile memory, HDDs, SSDs, etc. The functions of management system 300 may be realized by the cooperation of processor 320 that executes a management program and storage device 330. The management program is stored in storage device 330. Alternatively, the management program may be recorded on a computer-readable recording medium. The management program may be provided via a network.

[0020] Before starting the remote operation of mobility 100, processor 320 executes an "assignment process" that assigns an appropriate remote operator O and an appropriate remote operator terminal 200 for the remote operation of mobility 100. Details of the assignment process will be described later.

[0021] 1-4. Information flow during remote operation Mobility 100 is equipped with various sensors including a camera. The camera captures the surrounding situation of mobility 100. An image showing the surrounding situation of mobility 100 is obtained by the camera. Mobility information MOV is information obtained by various sensors and includes at least the image captured by the camera. Mobility information MOV may include the position and state of mobility 100 (e.g., speed, steering angle, etc.). Mobility 100 transmits mobility information MOV to remote operator terminal 200.

[0022] The remote operator terminal 200 receives the mobility information MOV transmitted from the mobility 100. The remote operator terminal 200 presents the mobility information MOV to the remote operator O. Specifically, the remote operator terminal 200 displays video or the like on the display device 220. The remote operator O recognizes the situation around the mobility 100 by looking at the displayed information and performs remote operation of the mobility 100. Specifically, the remote operator O operates the remote operation member of the input device 230. The operation amount of the remote operation member is detected by a sensor installed on the remote operation member. The control device 250 generates remote operation information OPE reflecting the operation amount of the remote operation member by the remote operator O. Then, the control device 250 transmits the remote operation information OPE to the mobility 100 via the communication device 210.

[0023] The mobility 100 receives the remote operation information OPE transmitted from the remote operator terminal 200. The mobility 100 performs mobility control according to the received remote operation information OPE. In this way, the remote operation of the mobility 100 is realized.

[0024] 2. Utilization of External Operators FIG. 2 is a conceptual diagram showing a configuration example of the remote operation system 1. The remote operation management center is a facility for managing the remote operation of the mobility 100. The remote operation management center is provided within a predetermined site or a predetermined building. The above management system 300 is installed in the remote operation management center. According to the present embodiment, from the viewpoints inside and outside the remote operation management center, the remote operator O and the remote operator terminal 200 are classified into two types.

[0025] The "Internal Operator OI" is the remote operator O within the remote operation management center. That is, the Internal Operator OI is engaged in the remote operation service within the remote operation management center. The Internal Operator OI may be a full-time remote operator O. The "Internal Operator Terminal 200I" is the remote operator terminal 200 used by the Internal Operator OI for remote operation and is installed within the remote operation management center. The management system 300 constantly monitors and manages the states of multiple Internal Operators OI. Also, the management system 300 constantly monitors and manages the states of multiple Internal Operator Terminals 200I.

[0026] On the other hand, the "External Operator OE" is the remote operator O outside the remote operation management center. That is, the External Operator OE is engaged in the remote operation service outside the remote operation management center. For example, the External Operator OE is engaged in the remote operation service at home. The External Operator OE may be a part-time remote operator O. The reliability of the External Operator OE may be lower than that of the Internal Operator OI. The "External Operator Terminal 200E" is the remote operator terminal 200 used by the External Operator OE for remote operation and exists outside the remote operation management center. The management system 300 does not necessarily constantly monitor the states of multiple External Operators OE. The management system 300 may obtain the states of multiple External Operators OE at a predetermined timing (e.g., during assignment processing). Also, the management system 300 does not necessarily constantly monitor the states of multiple External Operator Terminals 200E. The management system 300 may obtain the states of multiple External Operator Terminals 200E at a predetermined timing (e.g., during assignment processing).

[0027] According to this embodiment, not only the internal operator OI and the internal operator terminal 200I, but also the external operator OE and the external operator terminal 200E are utilized as needed. That is, the management system 300 selects an appropriate external operator OE and an appropriate external operator terminal 200E as needed, and assigns them to the remote operation of the mobility 100. Hereinafter, the assignment process by the management system 300 will be described in more detail.

[0028] 3. Assignment Process 3-1. Basic Assignment Process FIG. 3 is a conceptual diagram for explaining the outline of the assignment process by the management system 300. The storage device 330 of the management system 300 stores operator management information MGT-O and terminal management information MGT-T. The operator management information MGT-O is information for managing a plurality of remote operators O. For example, the operator management information MGT-O indicates, for each remote operator O, an operator ID, a held license, availability, an assignment status, a work history, and the like. The terminal management information MGT-T is information for managing a plurality of remote operator terminals 200. For example, the terminal management information MGT-T indicates, for each remote operator terminal 200, a terminal ID, specifications, usage status, assignment status, movement history, and the like.

[0029] The management system 300 (processor 320) includes an assignment processing unit 400 that executes an assignment process. First, the assignment processing unit 400 receives a remote operation request REQ regarding the target mobility 100-X that is the target of the remote operation. For example, the remote operation request REQ is issued from the target mobility 100-X itself. In this case, the target mobility 100-X transmits the remote operation request REQ to the management system 300 via wireless communication. As another example, the remote operation request REQ may be transmitted from a service provider that is in cooperation with the remote operation system 1 to the management system 300.

[0030] The remote operation request REQ indicates the type of the target mobility 100-X and the content of the desired remote operation. In response to the remote operation request REQ, the allocation processing unit 400 allocates the remote operator O and the remote operator terminal 200 to the remote operation of the target mobility 100-X. More specifically, the allocation processing unit 400 selects an appropriate remote operator O from among a plurality of remote operators O based on the remote operation request REQ and the operator management information MGT-O. Also, the allocation processing unit 400 selects an appropriate remote operator terminal 200 from among a plurality of remote operator terminals 200 based on the remote operation request REQ and the terminal management information MGT-T.

[0031] 3-2. Allocation Processing Considering Requests from External Operators Consider the "external operator allocation process" of allocating the external operator OE to the remote operation of the target mobility 100-X. When the management system 300 unilaterally selects and allocates the external operator OE for the remote operation of a certain target mobility 100-X, the external operator OE has no room to select the target mobility 100-X or the content of the remote operation. If the external operator OE is forced to perform a remote operation of a target mobility 100-X that the external operator OE does not intend, the accuracy of the remote operation may decrease.

[0032] Therefore, according to the present embodiment, the management system 300 is configured to be able to execute the external operator allocation process in consideration of requests from the external operator OE.

[0033] First, the external operator OE requests the management system 300 to arrange the work of the remote operation of the mobility 100 through the external operator terminal 200E. The external operator OE that issues the request is hereinafter referred to as the "first external operator OE-X". Also, the external operator terminal 200E used by the first external operator OE-X is hereinafter referred to as the "first external operator terminal 200E-X". The first external operator terminal 200E-X transmits a job request to the management system 300 in response to an instruction from the first external operator OE-X.

[0034] The storage device 330 of the management system 300 stores a "remote operation request list REQ-LST". The remote operation request list REQ-LST contains one or more unassigned remote operation requests REQ. Each remote operation request REQ includes at least one of the type of the target mobility 100-X and the content of the remote operation of the target mobility 100-X. Each remote operation request REQ may include both the type of the target mobility 100-X and the content of the remote operation of the target mobility 100-X.

[0035] The allocation processing unit 400 of the management system 300 receives a job request transmitted from the first external operator terminal 200E-X. In response to the job request, the allocation processing unit 400 extracts, as "requestable candidates", the remote operation requests REQ that can be requested from the first external operator OE-X from among the remote operation request list REQ-LST.

[0036] FIG. 4 is a block diagram for explaining an example of the extraction of requestable candidates. Regarding the extraction of requestable candidates, the following first perspective and second perspective can be considered. The allocation processing unit 400 extracts requestable candidates in consideration of at least one of the first perspective and the second perspective. The allocation processing unit 400 may extract requestable candidates in consideration of both the first perspective and the second perspective.

[0037] First, the first perspective will be explained. The first external operator OE-X holds licenses (qualifications, permits) for one or more types of mobility 100. A license for a certain mobility 100 officially permits operating that mobility 100. For example, the first external operator OE-X uses the input device 230 of the first external operator terminal 200E-X to input the licenses it holds. The license information LIC indicates the licenses that the first external operator OE-X has regarding the operation of multiple types of mobility 100. The first external operator terminal 200E-X transmits the license information LIC to the management system 300. The management system 300 may register the license information LIC regarding the first external operator OE-X in the operator management information MGT-O.

[0038]

[0038] The allocation processing unit 400 recognizes a "request license REQ-LIC" required for the remote operation of the target mobility 100-X for each remote operation request REQ included in the remote operation request list REQ-LST. More specifically, the allocation processing unit 400 recognizes the request license REQ-LIC required for each remote operation request REQ based on the type of the target mobility 100-X.

[0039]

[0039] The allocation processing unit 400 includes a candidate extraction unit 410. The candidate extraction unit 410 acquires license information LIC regarding the first external operator OE-X. For example, the candidate extraction unit 410 acquires the latest license information LIC from the first external operator terminal 200E-X. As another example, the candidate extraction unit 410 may acquire the previous license information LIC registered in the operator management information MGT-O. Further, the candidate extraction unit 410 acquires information on the request license REQ-LIC for each remote operation request REQ included in the remote operation request list REQ-LST. Then, the candidate extraction unit 410 extracts a remote operation request REQ for which the request license REQ-LIC is included in the licenses held by the first external operator OE-X as a requestable candidate. In other words, the candidate extraction unit 410 extracts, as requestable candidates, the remote operation requests REQ in the remote operation request list REQ-LST that can be handled by the license of the first external operator OE-X.

[0040]

[0040] Next, a second aspect will be described. Examples of the types of the external operator terminal 200E include a cockpit-type terminal, a PC, a tablet, a smartphone, and the like. If the type of the external operator terminal 200E changes, the types of the corresponding mobilities 100 and the contents of the corresponding remote operations also change. For example, a vehicle cockpit is suitable for remote operations of various types of vehicles and is also suitable for driving on public roads and long-distance driving. On the other hand, a tablet is not necessarily suitable for driving on public roads and long-distance driving. A tablet can be used for short-distance driving of a vehicle in a limited area such as a parking lot, automatic driving support such as emergency shoulder evacuation, remote operation of a small vehicle in a factory, and the like.

[0041] The terminal specification information SPC indicates the specifications of the first external operator terminal 200E-X. For example, the terminal specification information SPC indicates the type of the first external operator terminal 200E-X. The terminal specification information SPC may further indicate the types of mobility 100 that can be supported by the first external operator terminal 200E-X and the content of the remote operations that can be supported. The first external operator terminal 200E-X transmits the terminal specification information SPC to the management system 300. The management system 300 may register the terminal specification information SPC regarding the first external operator terminal 200E-X in the terminal management information MGT-T.

[0042] The allocation processing unit 400 recognizes the "request terminal specification REQ-SPC" required for the remote operation of the target mobility 100-X for each remote operation request REQ included in the remote operation request list REQ-LST. More specifically, the allocation processing unit 400 recognizes the request terminal specification REQ-SPC required for each remote operation request REQ based on at least one of the type of the target mobility 100-X and the content of the remote operation of the target mobility 100-X. For example, a remote operation request REQ including at least one of the type of the target mobility 100-X and the content of the remote operation of the target mobility 100-X is used as the request terminal specification REQ-SPC as it is. As another example, a conversion table indicating the correspondence between the remote operation request REQ and the request terminal specification REQ-SPC may be prepared in advance, and the remote operation request REQ may be converted into the request terminal specification REQ-SPC by using the conversion table.

[0043] The candidate extraction unit 410 acquires the terminal specification information SPC regarding the first external operator terminal 200E-X. For example, the candidate extraction unit 410 acquires the latest terminal specification information SPC from the first external operator terminal 200E-X. Alternatively, the candidate extraction unit 410 may acquire the previous terminal specification information SPC registered in the terminal management information MGT-T. Based on the terminal specification information SPC, the candidate extraction unit 410 recognizes at least one of the type of mobility 100 that can be supported by the first external operator terminal 200E-X and the content of the remote operations that can be supported. A conversion table for converting the terminal specification information SPC into the type of mobility 100 that can be supported and the content of the remote operations that can be supported may be prepared in advance and used. Also, the candidate extraction unit 410 acquires information on the required terminal specification REQ-SPC regarding each remote operation request REQ included in the remote operation request list REQ-LST. Then, the candidate extraction unit 410 extracts, as requestable candidates, the remote operation requests REQ such that the required terminal specification REQ-SPC is satisfied by the specifications of the first external operator terminal 200E-X. In other words, the candidate extraction unit 410 extracts, as requestable candidates, the remote operation requests REQ in the remote operation request list REQ-LST that can be supported by the specifications of the first external operator terminal 200E-X.

[0044] A combination of the first perspective and the second perspective is also possible. That is, the candidate extraction unit 410 may extract, as requestable candidates, the remote operation requests REQ in the remote operation request list REQ-LST that can be supported by the license of the first external operator OE-X and the specifications of the first external operator terminal 200E-X.

[0045] The list of candidates LST for requests includes one or more candidates for requests extracted in this way. The list of candidates LST for requests is presented to the first external operator OE-X. For this purpose, before allocating any remote operation request REQ to the first external operator OE-X, the allocation processing unit 400 transmits the list of candidates LST for requests to the first external operator terminal 200E-X. The first external operator terminal 200E-X receives the list of candidates LST for requests from the management system 300 and presents the list of candidates LST for requests to the first external operator OE-X. For example, the first external operator terminal 200E-X displays the list of candidates LST for requests on the display device 220.

[0046] The first external operator OE-X selects a desired remote operation request REQ from the presented list of candidates LST for requests. For example, the first external operator OE-X uses the input device 230 to select the desired remote operation request REQ displayed on the display device 220. The remote operation request REQ selected by the first external operator OE-X is hereinafter referred to as "selected remote operation request REQ-S".

[0047] The first external operator terminal 200E-X transmits information on the selected remote operation request REQ-S to the management system 300. The allocation processing unit 400 receives the information on the selected remote operation request REQ-S transmitted from the first external operator terminal 200E-X. Then, the allocation processing unit 400 allocates the first external operator OE-X and the first external operator terminal 200E-X to the selected remote operation request REQ-S.

[0048] As described above, according to the present embodiment, the list of candidates LST for requests is presented to the first external operator OE-X through the first external operator terminal 200E-X. In particular, before the first external operator OE-X is allocated to the remote operation request REQ, the list of candidates LST for requests is presented to the first external operator OE-X. The first external operator OE-X can select a desired remote operation request by itself from the list of candidates LST for requests. Thereby, the accuracy of the remote operation of the target mobility 100-X is ensured.

[0049] Remote operation requests REQ that can be handled with the licenses held by the first external operator OE-X may be extracted as candidates for requests. Since remote operation requests REQ that the first external operator OE-X cannot handle are not presented to the first external operator OE-X, it is possible to prevent the first external operator OE-X from mistakenly selecting inappropriate remote operation requests REQ. This contributes to efficient allocation processing.

[0050] Remote operation requests REQ that can be handled with the specifications of the first external operator terminal 200E-X may be extracted as candidates for requests. Since remote operation requests REQ that the first external operator terminal 200E-X cannot handle are not presented to the first external operator OE-X, it is possible to prevent the first external operator OE-X from mistakenly selecting inappropriate remote operation requests REQ. This contributes to efficient allocation processing.

[0051] 3-3. Example of processing flow FIG. 5 is a diagram showing a first example of a processing flow related to external operator allocation processing. First, the first external operator OE-X instructs the first external operator terminal 200E-X to send a job request. In response to the instruction from the first external operator OE-X, the first external operator terminal 200E-X sends the job request to the management system 300. At this time, the first external operator terminal 200E-X may send license information LIC regarding the first external operator OE-X and terminal specification information SPC regarding the first external operator terminal 200E-X together with the job request.

[0052] The management system 300 receives a job request transmitted from the first external operator terminal 200E-X. In response to the job request, the management system 300 extracts, as candidate requests that can be requested, a remote operation request REQ that can be handled by the first external operator OE-X and the first external operator terminal 200E-X from the remote operation request list REQ-LST. Before assigning any remote operation request REQ to the first external operator OE-X, the management system 300 transmits a list LST of candidate requests including one or more candidate requests that can be requested to the first external operator terminal 200E-X.

[0053] The first external operator terminal 200E-X receives the list LST of candidate requests that can be requested from the management system 300 and presents the list LST of candidate requests that can be requested to the first external operator OE-X. For example, the first external operator terminal 200E-X displays the list LST of candidate requests that can be requested on the display device 220. The first external operator OE-X selects a desired remote operation request REQ from the presented list LST of candidate requests that can be requested. The first external operator terminal 200E-X transmits information on the selected remote operation request REQ-S selected by the first external operator OE-X to the management system 300.

[0054] The management system 300 receives the information on the selected remote operation request REQ-S transmitted from the first external operator terminal 200E-X. Then, the management system 300 assigns the first external operator OE-X and the first external operator terminal 200E-X to the selected remote operation request REQ-S. The management system 300 transmits an assignment notification indicating the assignment result to the first external operator terminal 200E-X. The first external operator terminal 200E-X notifies the first external operator OE-X of the assignment result.

[0055] FIG. 6 is a diagram showing a second example of a processing flow related to the external operator assignment process. Descriptions overlapping with the above-described first example are omitted as appropriate.

[0056] When the management system 300 receives a job request from the first external operator terminal 200E-X, it assigns a terminal ID (identification information) to the first external operator terminal 200E-X. The management system 300 transmits the terminal ID to the first external operator terminal 200E-X together with the list LST of candidates for assignment.

[0057] The first external operator terminal 200E-X transmits the terminal ID to the management system 300 together with the information of the selected remote operation request REQ-S.

[0058] The management system 300 receives the terminal ID from the first external operator terminal 200E-X together with the information of the selected remote operation request REQ-S. The management system 300 authenticates the first external operator terminal 200E-X by comparing the terminal ID assigned to the first external operator terminal 200E-X by itself with the terminal ID received from the first external operator terminal 200E-X. When the authentication is successful, the management system 300 assigns the first external operator OE-X and the first external operator terminal 200E-X to the selected remote operation request REQ-S.

[0059] According to the second example, since the authentication process is incorporated into the external operator assignment process, the security is further improved.

Description of Reference Numerals

[0060] 1…Remote operation system, 100…Mobility, 200E…External operator terminal, 300…Management system, OE…External operator

Claims

1. A management system installed in a remote operation management center for managing remote operations of mobility, wherein an external operator is a remote operator outside the remote operation management center, an external operator terminal is a remote operator terminal configured to be used by the external operator for the remote operation, and the management system comprises: one or more processors, one or more storage devices storing a remote operation request list including one or more remote operation requests, and the one or more processors are configured to: obtain at least one of license information indicating a license held by the external operator and terminal specification information indicating the specifications of the external operator terminal, extract, from the remote operation request list, remote operation requests that can be corresponded to at least one of the license of the external operator and the specification of the external operator terminal as requestable candidates, and transmit information of one or more requestable candidates to the external operator terminal before assigning the external operator to any of the remote operation requests. A management system thus configured.

2. The management system according to claim 1, wherein the one or more processors are further configured to: receive, from the external operator terminal, information of a selected remote operation request selected by the external operator from among the one or more requestable candidates, and assign the external operator and the external operator terminal to the selected remote operation request. A management system thus configured.

3. The management system according to claim 2, wherein the one or more processors are further configured to: assign identification information to the external operator terminal, transmit the identification information together with the information of the one or more requestable candidates to the external operator terminal, receive the identification information together with the information of the selected remote operation request from the external operator terminal, authenticate the external operator terminal based on the identification information received from the external operator terminal, and assign the external operator and the external operator terminal to the selected remote operation request when the authentication is successful. A management system thus configured.

4. The management system according to claim 1, wherein each of the one or more remote operation requests includes at least one of the type of the target mobility and the content of the remote operation of the target mobility, and the one or more processors are further configured to: ​ ​ ​ Based on at least one of the type of the target mobility and the content of the remote operation of the target mobility, recognize the required terminal specifications for each remote operation request, Extract, as the requestable candidates, remote operation requests such that the required terminal specifications are satisfied by the specifications of the external operator terminal configured to management system.

5. The management system according to claim 1, wherein each of the one or more remote operation requests includes at least the type of the target mobility, the one or more processors further Based on the type of the target mobility, recognize the required license for each remote operation request, Extract, as the requestable candidates, remote operation requests such that the required license is included in the license of the external remote operator configured to management system.

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