Information processing device, program, and information processing method

Abstract

To provide an information processing device, a program, and an information processing method for grasping details of a facility where an abnormality has occurred.SOLUTION: An information processing device (2) includes: a facility information acquisition section (221) for acquiring facility information; a facility abnormality information acquisition section (222) for acquiring facility abnormality information being the information related to an abnormality which has occurred in a facility from a monitoring device (4) for monitoring the abnormality of the facility; an event information acquisition section ((223) for acquiring event information being the information related to the pre-designated type of an event from information to be provided from information sources (5, 6, 7) different from the monitoring device (4); a position information identification section (224) for identifying position information which indicates the position of the facility with the occurrence of the abnormality based on the facility abnormality information and the facility information; and a display processing section (225) for generating display information to display the facility abnormality information and the event information on a map screen based on the identified position information.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, a program, and an information processing method.

Background Art

[0002] A technique for widely monitoring an abnormality in equipment based on abnormality occurrence information detected by the equipment is known. For example, Patent Document 1 describes a wide-area disaster prevention monitoring system that enables quick and appropriate judgment and countermeasures by using the information on the fire occurrence location in map information for the fire occurrence information detected from a fire notification facility equipped with a receiver and a fire detector.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] When an abnormality occurs in the equipment managed by the equipment administrator, there is a desire to know the detailed situation. However, the conventional technology has a problem that it only receives a notification that an abnormality has occurred in the equipment from one monitoring device and does not provide more detailed information about the equipment in which the abnormality has occurred. Even in the conventional technology described in Patent Document 1, it only displays the location of the equipment where a fire notification has occurred on the map screen and does not solve the above problems.

[0005] The present invention solves the above problems and aims to obtain an information processing apparatus, an information processing system, and a program that can know more detailed information about the equipment in which an abnormality has occurred.

Means for Solving the Problems

[0006] The information processing apparatus according to the present invention includes: a facility information acquisition unit that acquires facility information which is information about facilities to be managed; a facility abnormality information acquisition unit that acquires facility abnormality information which is information about abnormalities that have occurred in the facilities from a monitoring device that monitors abnormalities in the facilities; an event information acquisition unit that acquires event information which is information about events of a specified type in advance from information provided by an information source different from the monitoring device; a position information specifying unit that specifies position information indicating the position of the facility in which the abnormality has occurred based on the facility abnormality information and the facility information; and a display processing unit that generates display information for displaying the facility abnormality information and the event information on a map screen based on the specified position information.

Effects of the Invention

[0007] According to the present invention, facility information which is information about facilities to be managed is acquired, facility abnormality information which is information about abnormalities that have occurred in the facilities is acquired from a monitoring device that monitors abnormalities in the facilities, event information which is information about events of a specified type in advance is acquired from information provided by an information source different from the monitoring device, position information indicating the position of the facility in which the abnormality has occurred is specified based on the facility abnormality information and the facility information, and display information for displaying the facility abnormality information and the event information on a map screen is generated based on the specified position information. Thereby, in the information processing apparatus according to the present invention, a more detailed situation about the facility in which the abnormality has occurred can be known.

Brief Description of the Drawings

[0008]

Figure 1

Figure 2

Figure 3

Figure 4

Modes for Carrying Out the Invention

[0009] Embodiment 1. FIG. 1 is a block diagram showing the configuration of an information processing system 1 according to Embodiment 1. In FIG. 1, the information processing system 1 is a system in which an information processing apparatus 2, a user terminal 3, a monitoring apparatus 4, a Web server 5, an SNS (Social Networking Service) server 6, and a public information server 7 are connected via a network 8. The network 8 is a telecommunication line including the Internet. The information processing system 1 is used for an information processing service that acquires facility information, facility abnormality information, and event information and displays the facility abnormality information and the event information on a map screen.

[0010] The facility information is information about the facilities to be managed. The facilities to be managed are facilities that are registered as management targets and are provided with an abnormality notification system for detecting abnormalities. For example, they may be facilities such as multi-story buildings, large stores, railway facilities, and airport facilities, or may be facilities such as elevators, power reception facilities, water supply facilities, and air conditioning facilities provided in the facilities. The facility abnormality information is information about the abnormalities that have occurred in the facilities. The abnormalities may be anything that can occur in the facilities, for example, fires, power outages, gas leaks, gas supply stoppages, water cuts, equipment damage, accidents inside the equipment, electric leakage, stoppage or malfunction of equipment operation, intrusion of suspicious persons, etc. The event information is information about the occurrence of events of a specified type in advance. As the types of events, any type of event can be specified as long as it can occur in relation to the facilities to be managed. Details of the facility information, the facility abnormality information, and the event information will be described later.

[0011] (Overview of the Information Processing Apparatus) The information processing apparatus 2 is a server that identifies position information indicating the position of the facility in which an abnormality has occurred based on the facility abnormality information and the facility information, and generates display information for displaying the facility abnormality information and the event information on a map screen based on the identified position information. The information processing device 2 acquires facility information from the user terminal 3, acquires facility abnormality information from the monitoring device 4, and acquires event information from various servers (hereinafter referred to as "various servers") including the Web server 5, the SNS server 6, or the public information server 7, which are information sources different from the monitoring device 4, via the network 8, and generates display information using the acquired information. The information processing device 2 transmits the display information to the user terminal 3. The user terminal 3 displays the facility abnormality information and the event information on the map screen of the display device based on the display information.

[0012] For example, in the information processing system 1, when facility abnormality information regarding a fire that occurred in the facility to be managed is acquired and event information regarding the dispatch of the fire department is acquired, the user terminal 3, based on the display information generated by the information processing device 2, displays the facility abnormality information of the facility where the fire occurred and the event information regarding the dispatch of the fire department in the vicinity of the facility on the map screen of the display device. The user can confirm that the fire department has been dispatched for the fire that occurred in the facility to be managed by referring to this map screen.

[0013] (User terminal) The user terminal 3 is a terminal used by a user who uses the information processing service provided by the information processing device 2 by registering the facility information regarding the facility to be managed in the information processing device 2, and is equipped with the above display device. Further, the user terminal 3 is a terminal device capable of communicating at least with the information processing device 2 via the network 8, and is, for example, a smartphone, a tablet terminal, or a PC (Personal Computer).

[0014] The user terminal 3 has a dedicated application for using the information processing service (hereinafter referred to as the "service dedicated application"). Alternatively, the information processing service may be provided to the user terminal 3 in the form of SaaS (Software as a Service). When the information processing service is provided in the form of SaaS, the service application for using the information processing service is executed on the information processing device 2, and the user terminal 3 can receive the provision of the information processing service on the web browser without installing the service dedicated application.

[0015] (Monitoring device) The monitoring device 4 is a device that monitors equipment abnormalities. For example, in FIG. 1, it includes an abnormality notification system (not shown), a service server device, a cloud server device, and the like. The abnormality notification system is provided for the equipment to be managed and includes sensors, receivers, gateway devices, and the like. For example, an abnormality notification system that notifies of a fire in the equipment is a fire notification system. In the abnormality notification system, the sensor is a sensor that detects equipment abnormalities, such as terminal devices such as fire detectors. The receiver is connected to the sensor, monitors equipment abnormalities using the abnormality detection information from the sensor, and notifies the abnormalities that occur in the equipment by display or alarm by sound. Also, the gateway device is a device for communicating and connecting with the service server device. When the receiver generates equipment abnormality information based on the abnormality detection information from the sensor, it immediately transmits the generated equipment abnormality information to the service server device via the gateway device.

[0016] The service server device is a server device that manages equipment abnormality information from equipment to be managed. For example, when the service server device receives equipment abnormality information from an abnormality notification system, it immediately stores the equipment abnormality information in the cloud server device and notifies the information processing device 2 that the equipment abnormality information has occurred. The cloud server device is a server device that stores equipment abnormality information related to equipment to be managed. When the information processing device 2 is notified of the occurrence of equipment abnormality information, it immediately accesses the cloud server device via the network 8 and acquires the equipment abnormality information from the cloud server device.

[0017] (Web server, SNS server, and public information server) The Web server 5 is a server that provides a website via the network 8. For example, the website includes a news site where news organizations post news. The SNS server 6 is a server that provides an SNS to the user terminal 3 via the network 8. Examples of the SNS include X (formerly Twitter (registered trademark)), Instagram (registered trademark), TikTok (registered trademark), YouTube (registered trademark), or Facebook (registered trademark). The public information server 7 is a server that provides public information via the network 8. The public information is highly public information, such as weather information, earthquake information, crime prevention or safety-related information such as the occurrence of suspicious persons, fire-related information, evacuation instructions or evacuation shelter opening information from local governments, traffic information, or information related to infrastructure facilities provided by public institutions.

[0018] (Details of the information processing device) As shown in FIG. 1, the information processing apparatus 2 includes a communication unit 21, an arithmetic unit 22, and a storage unit 23. The communication unit 21 communicates with the user terminal 3, the monitoring device 4, or various servers via the network 8. For example, the communication unit 21 is a communication device capable of mobile communication using a communication method such as LTE, 3G, 4G, or 5G, and can communicate with other devices such as the user terminal 3, the monitoring device 4, or various servers connected to the network 8. Further, the communication unit 21 may be provided with short-range wireless communication means such as Bluetooth (registered trademark).

[0019] The arithmetic unit 22 controls the overall operation of the information processing apparatus 2. The arithmetic unit 22 includes a facility information acquisition unit 221, a facility abnormality information acquisition unit 222, an event information acquisition unit 223, a position information specifying unit 224, a display processing unit 225, and a determination unit 226. By executing an information processing application for providing an information processing service, various functions of the facility information acquisition unit 221, the facility abnormality information acquisition unit 222, the event information acquisition unit 223, the position information specifying unit 224, the display processing unit 225, and the determination unit 226 are realized by the arithmetic unit 22.

[0020] The storage unit 23 stores the information processing application and the information used for the arithmetic processing of the arithmetic unit 22. The storage unit 23 is a storage device included in a computer that functions as the information processing apparatus 2, and includes a storage such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive), or the memory 103 in FIG. 2 described later. Note that the storage unit 23 only needs to be accessible by the information processing apparatus 2, and may be provided outside the information processing apparatus 2.

[0021] FIG. 2 is a block diagram showing the hardware configuration for realizing the functions of the information processing apparatus 2. For example, as shown in FIG. 2, the information processing apparatus 2 has, as a hardware configuration, a communication interface 100, an input / output interface 101, a processor 102, and a memory 103. Each function of the equipment information acquisition unit 221, the equipment abnormality information acquisition unit 222, the event information acquisition unit 223, the position information specifying unit 224, the display processing unit 225, and the determination unit 226 included in the information processing apparatus 2 is realized by executing an information processing application in these hardware configurations.

[0022] The communication interface 100 outputs data received from the user terminal 3, the monitoring device 4, various servers, etc. to the processor 102 via the network 8, and transmits the data generated by the processor 102 to the user terminal 3 via the network 8. The processor 102 reads and writes data to and from the storage unit 23 via the input / output interface 101.

[0023] A program constituting an information processing application for realizing each function of the equipment information acquisition unit 221, the equipment abnormality information acquisition unit 222, the event information acquisition unit 223, the position information specifying unit 224, the display processing unit 225, and the determination unit 226 included in the information processing apparatus 2 is stored in the storage unit 23. The processor 102 reads out the program stored in the storage unit 23 via the input / output interface 101, loads it into the memory 103, and executes the program loaded into the memory 103. Thereby, the processor 102 realizes each function of the equipment information acquisition unit 221, the equipment abnormality information acquisition unit 222, the event information acquisition unit 223, the position information specifying unit 224, the display processing unit 225, and the determination unit 226. The memory 103 is, for example, a RAM (Random Access Memory).

[0024] (Equipment Information Acquisition Unit) The equipment information acquisition unit 221 acquires equipment information. For example, the equipment information acquisition unit 221 acquires equipment information from the user terminal 3 via the network 8. The equipment information acquisition unit 221 stores the equipment information acquired from the user terminal 3 in the storage unit 23 by associating it with the user's identification information, so that the user who requested management and the equipment to be managed are registered as targets of the information processing service. Also, the equipment to be managed does not necessarily have to be only one, and a common user may register a plurality of equipment as management targets, or a plurality of locations in one equipment may be registered as management targets.

[0025] The equipment information is information about the equipment to be managed that the user using the user terminal 3 wants to register in the information processing apparatus 2. The equipment information is information in which at least information indicating the type of equipment, location information indicating the location of the equipment, and identification information of the user who manages the equipment are associated. Note that the user using the user terminal 3 does not necessarily have to manage the equipment, and the user who manages the equipment may be the same person as the user using the user terminal 3 or another person. Examples of the types of equipment include the facility itself, fire protection equipment, disaster prevention equipment, electrical equipment, communication equipment, air conditioning equipment, transportation equipment, heat source equipment, energy equipment, kitchen equipment, water supply equipment, water supply equipment, or sanitary equipment, etc. The information indicating the type of equipment is information uniquely set for each type of equipment, and may be, for example, numerical information assigned to each type of equipment. For example, when the information processing apparatus 2 executes a service - dedicated application in the form of SaaS or when the user terminal 3 executes a service - dedicated application installed thereon, check boxes corresponding to each type of equipment are displayed on the screen of the display device provided in the user terminal 3. The user uses the input device of the user terminal 3 to check the check box corresponding to the type of equipment to be managed, so that numerical information, which is information indicating the type of equipment to be managed, is selected. The selected information is acquired by the equipment information acquisition unit 221 and stored in the storage unit 23 as information included in the equipment information. Further, the information indicating the type of facility may be information in which the above numerical information is associated with text information such as the name indicating this facility (for example, "Second Factory 1F Clean Room", etc.). In this case, on the screen of the display device provided in the user terminal 3, together with the above check box, an entry field for entering text information such as the name of the facility is displayed. In the user terminal 3, when the check box corresponding to the type of facility to be managed is checked and text information is entered in the entry field, numerical information that is information indicating the type of facility to be managed is selected, and the selected numerical information and text information are associated with each other. The information associated with each other is acquired by the facility information acquisition unit 221 and stored in the storage unit 23 as information included in the facility information. The location information indicating the location of the facility is information indicating the geographical location of the facility or the like where the facility is provided. For example, it may be information indicating a point represented by latitude and longitude, or may be information indicating an address or a place of residence. Further, the location information indicating the location of the facility may be information indicating the geographical location of the facility provided in the above facility or the like in addition to the information indicating the geographical location of the facility or the like. The identification information of the user is an identifier for uniquely identifying the user. For example, it may be a user name, a password, or the Mac address of the user terminal 3. The facility information may include contact information for communicating and connecting with the user terminal 3. The contact information is, for example, the user's email address.

[0026] (Facility Abnormality Information Acquisition Unit) The equipment abnormality information acquisition unit 222 acquires equipment abnormality information from a monitoring device 4 that monitors abnormalities of equipment. For example, the equipment abnormality information acquisition unit 222 acquires equipment abnormality information from the cloud server device of the monitoring device 4 via a network 8. For example, when the equipment abnormality information acquisition unit 222 receives a notification that equipment abnormality information has been stored in the cloud server device from the service server device of the monitoring device 4, it immediately establishes a communication connection with the cloud server device via the network 8 by the communication unit 21 and acquires the latest equipment abnormality information at that time. The equipment abnormality information acquisition unit 222 outputs the acquired equipment abnormality information to the location information specifying unit 224 and further stores it in the storage unit 23. In addition, when the equipment abnormality information acquisition unit 222 receives a notification that equipment abnormality information has been acquired from the monitoring device 4, it may immediately establish a communication connection with the monitoring device 4 via the network 8 by the communication unit 21 and directly acquire the equipment abnormality information from the monitoring device 4.

[0027] The equipment abnormality information is information regarding an abnormality that has occurred in the equipment, and includes, for example, information indicating the type of the abnormality that has occurred in the equipment, time information regarding the occurrence of the abnormality, identification information of the equipment, and location information of the equipment. As the types of abnormalities, as described above, there are fire, power outage, gas leakage, electric leakage, stoppage or malfunction of equipment operation, intrusion of a suspicious person, water level abnormality, and the like. The information indicating the type of abnormality is information uniquely set for each type of abnormality, and may be, for example, numerical information assigned to each type of abnormality. The identification information of the equipment is identification information for uniquely identifying the equipment, and may be, for example, an ID unique to the equipment, the name of the equipment, the contact phone number of the facility equipped with the equipment, or the address, etc. The location information of the equipment where the abnormality has occurred may be information indicating the geographical location of the equipment itself, or may be information indicating the geographical location of the facility equipped with the equipment. In addition, the equipment abnormality information acquisition unit 222 may acquire equipment abnormality information from the monitoring device 4 regardless of whether the equipment is the equipment to be managed. Also, the equipment abnormality information may not include the location information of the equipment where the abnormality has occurred.

[0028] When the facility to be managed is a facility equipped with a fire alarm, the facility abnormality information is, for example, information regarding the alarm activation of this fire alarm. When there are multiple consecutive alarm activations from the same facility by the fire alarm, the facility abnormality information acquisition unit 222 updates the facility abnormality information about the facility with the facility abnormality information regarding the latest alarm activation, and sets the first fire occurrence time as the time information regarding the occurrence of the abnormality in the updated facility abnormality information.

[0029] Also, in the facility abnormality information based on the alarm activation of the fire alarm, the information indicating the type of abnormality is also the information indicating the type of alarm activation. Each type of alarm activation is an alarm activation according to the priority of countermeasures. For example, as the alarm activation with the highest priority, there is an alarm activation due to the actual detection of a fire, and as those with a lower priority than this alarm activation, there are alarm activations due to the detection of a temperature rise leading to the occurrence of a fire, etc. As the time information regarding the occurrence of the abnormality, there is, for example, information indicating the time when the abnormality occurred, information indicating the time when the abnormality was notified, and information indicating the time during which the abnormality continues to occur, etc. For example, the abnormality notification system of the monitoring device 4 may generate information indicating the time when the abnormality occurred in the facility detected by the sensor as the time when the abnormality occurred in the facility, and generate facility abnormality information including this information. For example, the information indicating the time when the abnormality occurred is stored in the memory provided in the abnormality notification system. The abnormality notification system may generate information indicating the time when the abnormality in the facility was notified as the information indicating the time when the abnormality was notified, and generate facility abnormality information including this information. Also, the abnormality notification system may measure the time during which the abnormality continues to occur from the time when the abnormality occurred stored in the above memory, and generate facility abnormality information including the measured duration of the abnormality. The facility abnormality information generated by the abnormality notification system is immediately transmitted to the above service server device, or directly acquired from the monitoring device 4 by the facility abnormality information acquisition unit 222. Note that the time information regarding the occurrence of an abnormality may be information including information indicating the time when the abnormality occurred, information indicating the time when the abnormality was notified, and information indicating the duration during which the abnormality has been continuously occurring. For example, the abnormality notification system uses the time when an abnormality occurred in the facility to generate information indicating the time when the abnormality was notified, saves the generated information indicating the time when the abnormality was notified, the time when the abnormality occurred stored in the memory, and information including the duration of the abnormality measured until the abnormality was notified as time information regarding the occurrence of the abnormality, and may generate facility abnormality information including these.

[0030] In addition, when the elevator stops moving due to a power outage or an earthquake, etc., there is a possibility that passengers are trapped in the car. In order to monitor such a situation, the facility to be managed may be an elevator. In this case, the facility abnormality information is, for example, information regarding the stop of the elevator. An insulation monitoring device for monitoring leakage is provided in the power receiving facility that receives and transforms the power sent from the power company. When the facility to be managed is a power receiving facility, the facility abnormality information is, for example, information regarding the presence or absence of leakage. The water supply facility is a facility that applies pressure to the water sent from the waterworks and sends the water to a high place. When this water supply facility is the facility to be managed, the facility abnormality information is, for example, information regarding the stop or malfunction of the pump. When the air conditioning facility is the facility to be managed, the facility abnormality information is, for example, information regarding the stop or malfunction of the air conditioning control. In addition, when the facility provided with a gas leakage detection sensor is the facility to be managed, the facility abnormality information is, for example, information regarding gas leakage. When the facility provided with an intrusion detection sensor is the facility to be managed, the facility abnormality information is, for example, information regarding the detection of an intruder. When the sewage tank or water storage tank provided with a water level gauge is the facility to be managed, the facility abnormality information is, for example, information indicating that a water level deviating from the target has been detected. When the facility to be managed is an apartment or the like, the facility abnormality information is, for example, information indicating that the auto-lock has been improperly disengaged. When a public facility such as a multi-story parking building is the facility to be managed, the facility abnormality information is, for example, information indicating that a suspicious person or the like has appeared in a security camera.

[0031] (Event information acquisition unit) The event information acquisition unit 223 acquires event information from information provided by an information source different from the monitoring device 4. For example, the event information acquisition unit 223 acquires event information from information on a website, a post on an SNS, or publicly available information such as public information provided by various servers (Web server 5, SNS server 6, and public information server 7) via the network 8. The event information acquisition unit 223 periodically performs event information acquisition processing, acquires new event information at the time of the processing, and stores the acquired event information in the storage unit 23.

[0032] The event information is information regarding a pre-specified type of event, and includes information indicating the type of the event, location information indicating the location where the event occurred, and time information regarding the occurrence of the event. For example, the pre-specified types of events are fire, earthquake, flooding, typhoon, heavy rain, heavy snow, tornado, lightning strike, landslide, traffic accident, traffic congestion, road closure, road construction, roadblock, operation failures such as delays or suspensions of public transportation, power outage, water cut-off, gas supply stop, accidents in a factory, business suspension of a specific company, collapse of a building, group infection, system failure, strike, crime, or riot.

[0033] The event information acquisition unit 223 may search for information related to an event corresponding to a keyword (such as "fire", "earthquake", "traffic accident", etc.) indicating a specified type of event in the text information provided by various servers, and acquire event information as a result of the search. In addition, the event information acquisition unit 223 may acquire event information not only from the text information provided by various servers, but also from information including images or videos provided by various servers. For example, when acquiring event information related to a fire, the event information acquisition unit 223 analyzes an image or video included in the information provided by various servers, searches for information indicating the occurrence of a fire using the analysis result of whether a fire is shown in the image or video, and acquires event information using the information obtained as a search result.

[0034] The event information acquisition unit 223 acquires, as event information, at least position information indicating the position where the event occurred. For example, when the event information acquisition unit 223 acquires event information based on the text information provided by various servers, the event information acquisition unit 223 acquires the position information of the event as much as possible from the text information provided by various servers or the meta information of the text information provided by various servers. Also, for example, when the event information acquisition unit 223 acquires event information based on information including images or videos provided by various servers, the event information acquisition unit 223 acquires the position information of the event as much as possible by performing image analysis on the image or video, or by using the text information provided together with the image or video, or their meta information.

[0035] The position information indicating the position where the event occurred may be information indicating the geographical position where the event occurred, information indicating the geographical range where the event occurred, or information indicating the geographical section where the event occurred. The position information indicating the geographical position may be, for example, information indicating a point represented by latitude and longitude, or information indicating an address or residence. The location information indicating the geographical range may include, for example, information indicating a set of three or more points, and may be information indicated as a range surrounded by lines connecting these points, or may be information indicating regional names such as town names, prefecture names, country names, etc. The location information as a geographical section is at least information indicating the start point and the end point of the section, and may include information indicating the route between the start point and the end point. For example, when the event that has occurred is a fire in one building, the event information acquisition unit 223 acquires, as location information indicating the geographical location, information indicating the geographical location where the fire has occurred, that is, the location where the building exists.

[0036] (Location Information Specifying Unit) The location information specifying unit 224 specifies location information indicating the location of the facility where the abnormality has occurred based on the facility abnormality information and the facility information. For example, when the facility abnormality information acquisition unit 222 also acquires facility abnormality information other than that related to the facility to be managed, the location information specifying unit 224 searches the storage unit 23 for facility information based on at least one of the identification information or location information of the facility included in the facility abnormality information acquired by the facility abnormality information acquisition unit 222. When the location information specifying unit 224 searches the storage unit 23 for facility information in which the identification information of the facility matches the facility abnormality information, or there is an overlapping part in the location indicated by the location information of the facility, or both, the location information of the facility included in the retrieved facility information is specified as the location information indicating the location of the facility where the abnormality has occurred. That the locations indicated by the location information overlap means, for example, that the latitude and longitude match within an allowable range of each other, that the point indicated by the location information is included within a geographical range, or that there is an overlapping part between geographical ranges. Thereby, the facility abnormality information related to the facility to be managed is selected from the facility abnormality information acquired regardless of whether it is the facility to be managed, and the location information of the selected facility is specified. The location information specifying unit 224 outputs the specified location information and the facility information used for specifying the location information to the display processing unit 225. Also, when the equipment abnormality information does not include the location information of the equipment where the abnormality occurred, the location information specifying unit 224 searches the storage unit 23 for equipment information based on the identification information of the equipment included in the equipment abnormality information acquired by the equipment abnormality information acquisition unit 222. When the location information specifying unit 224 searches the storage unit 23 for equipment information whose equipment identification information matches the equipment abnormality information, the location information of the equipment included in the retrieved equipment information is specified as the location information indicating the location of the equipment where the abnormality occurred.

[0037] (Display processing unit) The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified location information. For example, the display processing unit 225 communicates with a map information database (not shown) via the network 8 through the communication unit 21, and acquires map information showing a map including the location indicated by the location information specified by the location information specifying unit 224. The display processing unit 225 acquires event information regarding the circumstances that occurred within the map shown by the map information from among the event information stored in the storage unit 23, and generates display information for displaying the acquired event information and the equipment abnormality information on the map screen. Also, the display processing unit 225 may acquire event information regarding the circumstances that occurred within the map and within a preset distance range from the location of the equipment where the abnormality occurred, and generate display information for displaying the acquired event information and the equipment abnormality information on the map screen. Thereby, the event information regarding the circumstances that occurred within the distance range can be displayed on the map screen together with the equipment abnormality information.

[0038] The display processing unit 225 uses, for example, the user's contact information, such as an email address, included in the equipment information used by the location information specifying unit 224 to specify the location information of the equipment where the abnormality occurred, and transmits the display information to the user terminal 3 via the network 8 through the communication unit 21. The user terminal 3 displays the equipment abnormality information and the event information on the map screen based on the display information received from the information processing apparatus 2.

[0039] FIG. 3 is a screen diagram showing an example of display of facility abnormality information and event information, and shows a screen 3A displayed on a display device included in the user terminal 3. The screen 3A is a map screen on which a map 31 and the like are displayed. The screen 3A shows facility abnormality information and event information. The display target area including the point indicated by the position information specified by the position information specifying unit 224 is included in the area displayed as the map 31 on the screen 3A. That is, the display target area is an area as a geographical range, and is an area on the map screen where facility abnormality information and event information are displayed for abnormalities and events of facilities occurring within that area. In FIG. 3, the display information is information that enables the display of facility abnormality information 31A at a position corresponding to the point indicated by the specified position information in the area displayed as the map 31 on the screen 3A. Based on this display information, the user terminal 3 displays the screen 3A. The facility abnormality information 31A includes a point image displayed at the point indicated by the specified position information, and a balloon-shaped image described as "Attention Alarm", "XX Factory Second Factory 1F Clean Room", and "May 16, 2023, 9:25". The display information for displaying this balloon-shaped image is generated using, for example, text information such as the name of the facility input as facility information. By referring to the facility abnormality information 31A displayed on the screen 3A, the user can grasp that a fire occurred in the "XX Factory Second Factory 1F Clean Room" and the fire alarm gave an attention alarm at 9:25 on May 16, 2023.

[0040] Also, in FIG. 3, the display information is information that enables the display of event information 32A1 to 32A5 regarding events in a specific time period, together with the facility abnormality information 31A, and is also information that enables the display of event information 32A1 to 32A5 regarding events that occurred within the map 31 in chronological order. Based on this display information, the user terminal 3 displays the screen 3A. In the area 32 on the screen 3A, event information 32A1 to 32A5 regarding events that occurred in a specific time period within the map 31 is displayed in chronological order along the timeline 32B. The specific time period is a time period with a preset time width. For example, the specific time period may be set in the display processing unit 225 using the user terminal 3, or may be preset in the display processing unit 225. In FIG. 3, along the timeline 32B, events regarding the event information occur in the order of event information 32A1, event information 32A2, event information 32A3, facility abnormality information 31A, event information 32A4, and event information 32A5, and a fire alarm indicated by the facility abnormality information has occurred. In this way, event information 32A1 to 32A5 is displayed in the area 32 together with the facility abnormality information 31A.

[0041] The event information 32A1 is event information regarding a multiple vehicle accident that occurred at 9:06 near XX Town, OOO City, △△ Prefecture, which is included in the area of the map 31. The event information 32A2 is event information regarding an earthquake that occurred at 9:13 in the area of the map 31. The event information 32A3 is event information regarding a vehicle fire that occurred at 9:17 near XX Town, OOOO City, XXXXXX Prefecture, which is included in the area of the map 31. The event information 32A4 is event information regarding a railway trouble that occurred at 9:25 on the △△△ Line in XX Town, ○○ Prefecture, which is included in the area of the map 31. The facility abnormality information 31A is displayed at the same time as the event information 32A4. The event information 32A5 is event information regarding the emergency vehicle dispatch of the fire department that occurred at 9:27 near XX Chome, □□□ Town, ○○ Prefecture, which is included in the area of the map 31.

[0042] By referring to the area 32 of the screen 3A, even before the occurrence of the facility abnormality information 31A, it can be grasped that various events such as the event information 32A1 to 32A3 are occurring around the "XX Factory, Second Factory 1F Clean Room". Subsequently, when the facility abnormality information 31A regarding the issuance of a fire warning in the "XX Factory, Second Factory 1F Clean Room" occurs, by referring to the map 31 of the screen 3A, the position of the facility for which the warning has been issued can be grasped. Furthermore, at the same time as the facility abnormality information 31A, the event information 32A4 regarding a railway trouble unrelated to the fire alarm is occurring. However, since the subsequent event information 32A5 is event information regarding the emergency vehicle dispatch of the fire department, it can be inferred that this emergency vehicle dispatch is in response to the facility abnormality information 31A. In this way, the user can confirm whether the countermeasures to be taken during a fire are appropriately implemented. By checking the subsequent event information on the timeline 32B, it can be confirmed whether the emergency vehicle has arrived at the scene and whether the evacuation has started. It is also possible to check whether the spread of the fire is expanding, whether traffic jams are occurring due to the dispatch of fire trucks, whether the media has arrived, etc. On the screen 3A on which the map 31 including the position of the facility to be managed is displayed, the event information regarding the events occurring around the facility is also displayed, and the events occurring around the facility to be managed are collectively shown.

[0043] (Determination unit) The determination unit 226 determines the related event information, which is the event information regarding the events related to the abnormality indicated by the facility abnormality information, based on the type of abnormality included in the facility abnormality information, the time information regarding the occurrence of the abnormality, the position information of the facility, the type of event included in the event information, the position where the event occurred, and the time information regarding the occurrence of the event. For example, when the type of the event is related to an abnormality that can occur in the equipment related to the equipment abnormality information, the time information related to the occurrence of the event is related to the time information related to the occurrence of the equipment abnormality, and the position where the event occurred is within a predetermined range including the position of the equipment, the determination unit 226 determines that the event information related to the event is related event information related to the abnormality indicated by the equipment abnormality information.

[0044] For an event related to an abnormality such as a warning issued by a fire alarm, for example, the dispatch of a fire truck or an ambulance is set. Note that the time from when the fire is reported until the fire truck arrives at the reporting location is generally regarded as within 8 minutes as a standard. Therefore, the determination unit 226 may preset, as the time range indicated by the time information related to the occurrence of the event of the dispatch of the fire truck, for example, a time range within 10 minutes including an error according to the traffic situation from the time when the fire is reported. In this case, the determination unit 226 determines that an event occurring within 10 minutes from the time when the fire is reported is an event related to the time information related to the occurrence of the event. The time range preset in the determination unit 226 may be a time range input using the user terminal 3. Furthermore, the determination unit 226 may preset, as a predetermined range including the position of the equipment, a position range including the position of the equipment to be managed and the position of the fire station. Also, the position range preset in the determination unit 226 may be a position range input using the user terminal 3. In this way, by the determination unit 226 determining the related event information about the equipment where the abnormality occurred, it is possible to narrow down to the ones related to the equipment to be managed as the event information to be displayed together with the equipment abnormality information on the map screen.

[0045] (False Alarm Determination) The determination unit 226 may determine the possibility that the occurrence of the abnormality indicated by the equipment abnormality information is a false alarm based on the equipment abnormality information and the related event information. For example, when the abnormality indicated by the facility abnormality information is a fire alarm and there is a posted SNS message that conveys a false alarm of a fire alarm as the event indicated by the related event information, the determination unit 226 may determine that there is a high possibility that the occurrence of the abnormality indicated by the facility abnormality information is a false alarm. Further, when the abnormality indicated by the facility abnormality information is a fire alarm and there is a posted message indicating that a fire truck or the like has been dispatched as the event indicated by the related event information, the determination unit 226 may determine that there is a low possibility that the occurrence of the abnormality indicated by the facility abnormality information is a false alarm. Further, when the abnormality indicated by the facility abnormality information is a fire alarm and the attached image of the SNS information used for acquiring the related event information by the event information acquisition unit 223 is subjected to image analysis and an actually occurring fire is shown in the image, the determination unit 226 may determine that there is a low possibility that the occurrence of the abnormality indicated by the facility abnormality information is a false alarm. Also, for example, when the facility abnormality information and the related event information are input, the determination unit 226 may use a learning model that outputs an index value indicating the possibility that the occurrence of the abnormality indicated by the facility abnormality information is a false alarm to determine the possibility that the occurrence of the abnormality indicated by the facility abnormality information is a false alarm. The learning model creates teacher data indicating whether the occurrence of the abnormality indicated by the facility abnormality information was a false alarm using, for example, the type of abnormality included in the past facility abnormality information stored in the storage unit 23, the time information regarding the occurrence of the abnormality, and the location information of the facility, and the type of event included in the related event information, the location where the event occurred, and the time information regarding the occurrence of the event, and learns to output an index value indicating the possibility of a false alarm by supervised learning using the teacher data.

[0046] When the facility abnormality information and the related event information acquired by the facility abnormality information acquisition unit 222 are input, the learning model outputs an index value. The determination unit 226 generates determination result information based on the index value output by the learning model and outputs it to the display processing unit 225. The display processing unit 225 generates display information for displaying the determination result information and transmits the display information to the user terminal 3 via the network 8 by the communication unit 21. Based on this display information, the user terminal 3 displays the determination result information on the screen. The determination result information is, for example, information indicating a large, medium, or small possibility of a false alarm. For example, threshold values Th1 and Th2 for the above-mentioned index value are preset in the determination unit 226, and it is assumed that the threshold value Th1 is larger than the threshold value Th2. If the index value is larger than the threshold value Th1, the determination unit 226 determines that the possibility of a false alarm is "large". If it is smaller than the threshold value Th2, the determination unit 226 determines that the possibility of a false alarm is "small". If it is within the range of equal to or greater than the threshold value Th2 and equal to or less than the threshold value Th1, the determination unit 226 may determine that the possibility of a false alarm is "medium". For example, when the determination result information displayed on the user terminal 3 indicates "small" possibility, the user can recognize that the possibility of the equipment abnormality regarding the equipment abnormality information being a false alarm is low.

[0047] The information processing service by the information processing system 1 is applicable to various equipment. (a) Elevator When the elevator stops ascending or descending due to a power outage, earthquake, or the like, passengers may be trapped inside the car. To monitor such a situation, the facility to be managed may be an elevator. In this case, the facility abnormality information is, for example, information regarding the stop of the elevator's ascent and descent. The user, who is an elevator maintenance company, inputs the facility information regarding the elevator to be managed into the user terminal 3. The facility information acquisition unit 221 acquires the facility information from the user terminal 3 and stores it in the storage unit 23. As a result, the elevator is registered as the facility to be managed. The facility abnormality information acquisition unit 222 acquires the facility abnormality information regarding the stop of the elevator's ascent and descent from the monitoring device 4. The event information acquisition unit 223 acquires the event information from the information provided by various servers. The position information specifying unit 224 specifies the position information indicating the position of the elevator that has stopped ascending and descending based on the facility abnormality information and the facility information. The display processing unit 225 generates the display information for displaying the facility abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays the facility abnormality information regarding the elevator that has stopped ascending and descending and the event information selected based on the position information of the elevator on the map screen based on this display information. By referring to this map screen, the user can know the information indicating the detailed situation regarding the elevator in which the abnormality of the stop of ascending and descending has occurred.

[0048] (b) Power receiving equipment Power receiving equipment that receives and transforms the power transmitted from the power company is provided with an insulation monitoring device for monitoring leakage current. When the equipment to be managed is the power receiving equipment, the equipment abnormality information is, for example, information regarding the presence or absence of leakage current. The user, who is the power company, inputs the equipment information regarding the power receiving equipment into the user terminal 3. The equipment information acquisition unit 221 acquires the equipment information from the user terminal 3 and stores it in the storage unit 23. Thereby, the power receiving equipment is registered as the equipment to be managed. The equipment abnormality information acquisition unit 222 acquires the equipment abnormality information regarding the presence or absence of leakage current in the power receiving equipment from the monitoring device 4. The event information acquisition unit 223 acquires the event information from the information provided by various servers. The location information specifying unit 224 specifies the location information indicating the location of the power receiving equipment where leakage current has occurred based on the equipment abnormality information and the equipment information. The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified location information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays the equipment abnormality information regarding the power receiving equipment where leakage current has occurred and the event information selected based on the location information of the power receiving equipment on the map screen based on this display information. By referring to this map screen, the user can know the detailed situation regarding the power receiving equipment where an abnormality such as leakage current has occurred.

[0049] (c) Water supply equipment The water supply facility is a facility that applies pressure to the water sent from the waterworks and sends the water to a high place. When this water supply facility is the facility to be managed, the facility abnormality information is, for example, information regarding the stop or malfunction of the pump. A user such as a waterworks inputs the facility information regarding the water supply facility into the user terminal 3. The facility information acquisition unit 221 acquires the facility information from the user terminal 3 and stores it in the storage unit 23. Thereby, the water supply facility is registered as the facility to be managed. The facility abnormality information acquisition unit 222 acquires the facility abnormality information regarding the stop or malfunction of the pump in the water supply facility from the monitoring device 4. The event information acquisition unit 223 acquires the event information from the information provided by various servers. The position information specifying unit 224 specifies the position information indicating the position of the water supply facility where the pump has stopped or malfunctioned based on the facility abnormality information and the facility information. The display processing unit 225 generates the display information for displaying the facility abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, on the map screen, the facility abnormality information regarding the water supply facility where the pump has stopped or malfunctioned and the event information selected based on the position information of the water supply facility based on this display information. By referring to this map screen, the user can know the detailed situation of the water supply facility in which an abnormality such as the stop or malfunction of the pump has occurred.

[0050] (d) Air conditioning facility When the air conditioner is the equipment to be managed, the equipment abnormality information is, for example, information regarding the stop or malfunction of air conditioning control. A user such as an administrator of a facility equipped with an air conditioner inputs equipment information regarding the air conditioner into the user terminal 3. The equipment information acquisition unit 221 acquires the equipment information from the user terminal 3 and stores it in the storage unit 23. Thereby, the air conditioner is registered as the equipment to be managed. The equipment abnormality information acquisition unit 222 acquires equipment abnormality information regarding the stop or malfunction of air conditioning control in the air conditioner from the monitoring device 4. The event information acquisition unit 223 acquires event information from the information provided by various servers. The position information specifying unit 224 specifies position information indicating the position of the air conditioner in which the stop or malfunction of air conditioning control is detected based on the equipment abnormality information and the equipment information. The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, on the map screen, the equipment abnormality information regarding the air conditioner in which the stop or malfunction of air conditioning control is detected and the event information selected based on the position information of the air conditioner. By referring to this map screen, the user can know the detailed situation of the air conditioner in which an abnormality such as the stop or malfunction of air conditioning control has occurred.

[0051] (e) Other sensors When the equipment provided with a gas leakage detection sensor (hereinafter referred to as "gas sensor equipment") is the equipment to be managed, the equipment abnormality information is, for example, information regarding gas leakage. A user such as an administrator of a facility equipped with gas sensor equipment inputs equipment information regarding the gas sensor equipment into the user terminal 3. The equipment information acquisition unit 221 acquires the equipment information from the user terminal 3 and stores it in the storage unit 23. Thereby, the gas sensor equipment is registered as the equipment to be managed. The equipment abnormality information acquisition unit 222 acquires equipment abnormality information regarding gas leakage of the gas sensor equipment from the monitoring device 4. The event information acquisition unit 223 acquires event information from the information provided by various servers. The position information specifying unit 224 specifies position information indicating the position of the gas sensor equipment where gas leakage has been detected based on the equipment abnormality information and the equipment information. The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, on the map screen, the equipment abnormality information regarding the gas sensor equipment where gas leakage has been detected and the event information selected based on the position information of the gas sensor equipment based on this display information. By referring to this map screen, the user can know the detailed situation of the gas sensor equipment where an abnormality such as gas leakage has occurred.

[0052] When the equipment provided with the intrusion detection sensor (hereinafter referred to as "intrusion sensor equipment") is the management target, the equipment abnormality information is, for example, information regarding the detection of an intruder. A user such as the administrator of the facility equipped with the intrusion sensor equipment inputs the equipment information regarding the intrusion sensor equipment to the user terminal 3. The equipment information acquisition unit 221 acquires the equipment information from the user terminal 3 and stores it in the storage unit 23. Thereby, the intrusion sensor equipment is registered as the equipment to be managed. The equipment abnormality information acquisition unit 222 acquires equipment abnormality information regarding the detection of an intruder in the intrusion sensor equipment from the monitoring device 4. The event information acquisition unit 223 acquires event information from the information provided by various servers. The position information specifying unit 224 specifies position information indicating the position of the intrusion sensor equipment where an intruder has been detected based on the equipment abnormality information and the equipment information. The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, on the map screen, the equipment abnormality information regarding the intrusion sensor equipment where an intruder has been detected and the event information selected based on the position information of the intrusion sensor equipment based on this display information. By referring to this map screen, the user can know the detailed situation of the intrusion sensor equipment where an abnormality such as the detection of an intruder has occurred.

[0053] When a sewage tank or a water storage tank (hereinafter referred to as "tank equipment") provided with a water level gauge is the object to be managed, the equipment abnormality information is, for example, information indicating that a water level deviating from the target has been detected. A user such as a manager of a facility equipped with the tank equipment inputs the equipment information regarding the tank equipment to the user terminal 3. The equipment information acquisition unit 221 acquires the equipment information from the user terminal 3 and stores it in the storage unit 23. Thereby, the tank equipment is registered as the equipment to be managed. The equipment abnormality information acquisition unit 222 acquires equipment abnormality information regarding the detection of a water level deviated from the target in the water tank equipment from the monitoring device 4. The event information acquisition unit 223 acquires event information from the information provided by various servers. The position information specifying unit 224 specifies position information indicating the position of the water tank equipment in which a water level deviated from the target is detected, based on the equipment abnormality information and the equipment information. The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, on the map screen, the equipment abnormality information regarding the water tank equipment in which a water level deviated from the target is detected, and the event information selected based on the position information of the water tank equipment. By referring to this map screen, the user can know the detailed situation about the water tank equipment in which an abnormality such as the detection of a water level deviated from the target has occurred.

[0054] When the facility to be managed is an apartment or the like, the facility abnormality information is, for example, information indicating that the auto-lock has been improperly disengaged. A user who is a resident of an apartment or the like inputs facility information regarding the apartment into the user terminal 3. The facility information acquisition unit 221 acquires the facility information from the user terminal 3 and stores it in the storage unit 23. Thereby, the apartment is registered as a facility to be managed. The facility abnormality information acquisition unit 222 acquires, from the monitoring device 4, facility abnormality information regarding the improper disengagement of the auto-lock in the user's own room of the apartment. The event information acquisition unit 223 acquires event information from the information provided by various servers. The position information specifying unit 224 specifies position information indicating the position of the apartment in which it has been detected that the auto-lock has been improperly disengaged, based on the facility abnormality information and the facility information. The display processing unit 225 generates display information for displaying the facility abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, on the map screen, the facility abnormality information regarding the apartment in which it has been detected that the auto-lock has been improperly disengaged, and the event information selected based on the position information of the apartment. By referring to this map screen, the user can know the detailed situation regarding the apartment in which the abnormality of the improper disengagement of the auto-lock has occurred.

[0055] When public facilities such as a multi-story parking building are the management targets, the equipment abnormality information is, for example, information indicating that a suspicious person or the like is captured by a security camera. A user such as a manager of the public facility inputs equipment information related to the public facility into the user terminal 3. The equipment information acquisition unit 221 acquires the equipment information from the user terminal 3 and stores it in the storage unit 23. Thereby, the public facility is registered as an equipment to be managed. The equipment abnormality information acquisition unit 222 acquires, from the monitoring device 4, equipment abnormality information regarding that a suspicious person or the like is captured by the security camera of the public facility. The event information acquisition unit 223 acquires event information from the information provided by various servers. The position information specifying unit 224 specifies position information indicating the position of the public facility where a suspicious person or the like is captured by the security camera based on the equipment abnormality information and the equipment information. The display processing unit 225 generates display information for displaying the equipment abnormality information and the event information on the map screen based on the specified position information, and transmits the generated display information to the user terminal 3. The user terminal 3 displays, based on this display information, the equipment abnormality information regarding the public facility where a suspicious person or the like is captured by the security camera and the event information selected based on the position information of the public facility on the map screen. By referring to this map screen, the user can know the detailed situation of the public facility where an abnormality such as a suspicious person being captured by the security camera has occurred.

[0056] (Method) FIG. 4 is a flowchart showing an information processing method according to Embodiment 1. The equipment information acquisition unit 221 acquires and obtains equipment information which is information related to the equipment to be managed (step ST1). The equipment abnormality information acquisition unit 222 acquires, from the monitoring device 4 that monitors the abnormality of the equipment, equipment abnormality information which is information regarding the abnormality that has occurred in the equipment (step ST2). The event information acquisition unit 223 acquires event information which is information regarding a specified type of event from the information provided by an information source different from the monitoring device 4 (step ST3). The position information specifying unit 224 specifies position information indicating the position of the equipment where the abnormality has occurred based on the equipment abnormality information and the equipment information (step ST4). The display processing unit 225 generates display information for displaying the facility abnormality information and the event information on the map screen based on the specified location information (step ST5). When the series of processes shown in FIG. 4 is completed, the series of processes from step ST1 is repeated. Note that the order of step ST2 and step ST3 may be reversed. By executing the above series of processes, the information processing apparatus 2 can provide a map screen display that enables it to know the detailed situation of the facility where the abnormality has occurred.

[0057] Note that the information processing apparatus 2 only needs to have at least the functions of the facility information acquisition unit 221, the facility abnormality information acquisition unit 222, the event information acquisition unit 223, the location information specifying unit 224, and the display processing unit 225. The determination unit 226 is an arbitrarily added function.

[0058] (C1) As described above, the information processing apparatus 2 according to Embodiment 1 includes a facility information acquisition unit 221 that acquires facility information, which is information about facilities to be managed, a facility abnormality information acquisition unit 222 that acquires facility abnormality information, which is information about abnormalities that have occurred in the facilities, from a monitoring device 4 that monitors the abnormalities of the facilities, an event information acquisition unit 223 that acquires event information, which is information about events of a specified type, from information provided by an information source different from the monitoring device 4, a location information specifying unit 224 that specifies location information indicating the location of the facility where the abnormality has occurred based on the facility abnormality information and the facility information, and a display processing unit 225 that generates display information for displaying the facility abnormality information and the event information on the map screen based on the specified location information. Thereby, the information processing apparatus 2 can know a more detailed situation of the facility where the abnormality has occurred.

[0059] (C2) In the information processing apparatus 2 according to Embodiment 1, the display information is information for displaying the facility abnormality information 31A at a position corresponding to the point indicated by the specified position information in the map 31 displayed on the screen 3A. Thereby, the information processing apparatus 2 can display the facility abnormality information 31A at the position of the facility where an abnormality has occurred on the map screen.

[0060] (C3) In the information processing apparatus 2 according to Embodiment 1, the facility abnormality information 31A is information regarding the alarm transmission of a fire alarm installed in the facility. Thereby, the information processing apparatus 2 can display the facility abnormality information 31A at the position of the facility where the fire alarm has transmitted an alarm on the map screen.

[0061] (C4) In the information processing apparatus 2 according to Embodiment 1, the display information is information for displaying the event information 32A1 to 32A5 regarding an event in a specific time zone together with the facility abnormality information 31A. By referring to the map screen of the user terminal 3, the event information 32A1 to 32A5 regarding an event in a specific time zone and the facility abnormality information 31A can be grasped.

[0062] (C5) In the information processing apparatus 2 according to Embodiment 1, the display information is information for displaying, in chronological order, the event information regarding an event that has occurred within the display target area including the point indicated by the position information specified by the position information specifying unit 224. By referring to the map screen of the user terminal 3, the event information 32A1 to 32A5 can be grasped in chronological order.

[0063] (C6) The information processing apparatus 2 according to Embodiment 1 includes a determination unit 226 that determines related event information, which is event information regarding an event related to the abnormality indicated by the facility abnormality information, based on the type of abnormality included in the facility abnormality information, the time information regarding the occurrence of the abnormality, the position information of the facility, the type of event included in the event information, the position where the event has occurred, and the time information regarding the occurrence of the event. The display processing unit 225 generates display information for displaying the related event information and the facility abnormality information. As a result, the information processing apparatus 2 can narrow down the event information to related event information regarding events related to the abnormality indicated by the facility abnormality information.

[0064] (C7) In the information processing apparatus 2 according to the first embodiment, the determination unit 226 determines, based on the facility abnormality information and the related event information, the possibility that the occurrence of the abnormality indicated by the facility abnormality information is a false alarm. As a result, the information processing apparatus 2 can provide determination result information for grasping whether the occurrence of the abnormality indicated by the facility abnormality information is a false alarm.

[0065] (C8) In the information processing apparatus 2 according to the first embodiment, the facility information is information in which at least the type of the facility, the location of the facility, and the identification information of the user who manages the facility are associated with each other. As a result, it is possible to set various facilities as management targets in the information processing apparatus 2.

[0066] (C9) In the information processing apparatus 2 according to the first embodiment, the facility abnormality information is information including the type of the abnormality, the time information regarding the occurrence of the abnormality, the identification information of the facility, and the location information of the facility. As a result, it is possible to set various abnormalities that can occur in the facility in the information processing apparatus 2.

[0067] (C10) In the information processing apparatus 2 according to the first embodiment, the event information is information including the type of the event, the location where the event occurred, and the time information regarding the occurrence of the event. As a result, it is possible to set various events around the facility to be managed in the information processing apparatus 2.

[0068] (C11) The program according to the first embodiment, when executed by a computer, causes the computer to function as the information processing apparatus 2. The computer can provide the information processing apparatus 2 that can know more detailed situations about the facility in which the abnormality has occurred by this program.

[0069] (C12) The information processing method according to Embodiment 1 includes steps of: an equipment information acquisition unit 221 acquiring equipment information which is information on equipment to be managed; an equipment abnormality information acquisition unit 222 acquiring equipment abnormality information which is information on an abnormality occurring in the equipment from a monitoring device 4 that monitors the abnormality of the equipment; an event information acquisition unit 223 acquiring event information which is information on a specified type of event from information provided by an information source different from the monitoring device 4; a position information specifying unit 224 specifying position information indicating the position of the equipment where the abnormality has occurred based on the equipment abnormality information and the equipment information; and a display processing unit 225 generating display information for displaying the equipment abnormality information and the event information on a map screen based on the specified position information. By the information processing apparatus 2 executing this method, a more detailed situation regarding the equipment where the abnormality has occurred can be known.

Explanation of Signs

[0070] 1 Information processing system, 2 Information processing apparatus, 3 User terminal, 3A Screen, 4 Monitoring device, 5 Web server, 6 SNS server, 7 Public information server, 8 Network, 21 Communication unit, 22 Arithmetic unit, 23 Storage unit, 31 Map, 31A Equipment abnormality information, 32 Region, 32A1 to 32A5 Event information, 32B Timeline, 100 Communication interface, 101 Input / output interface, 102 Processor, 103 Memory, 221 Equipment information acquisition unit, 222 Equipment abnormality information acquisition unit, 223 Event information acquisition unit, 224 Position information specifying unit, 225 Display processing unit, 226 Determination unit.

Claims

1. An equipment information acquisition unit that acquires equipment information, which is information related to the equipment to be managed; An equipment abnormality information acquisition unit that acquires equipment abnormality information, which is information related to an abnormality that has occurred in the equipment, from a monitoring device that monitors the abnormality of the equipment; An event information acquisition unit that acquires event information, which is information related to events of a specified type in advance, from information provided by an information source different from the monitoring device; A position information specifying unit that specifies position information indicating the position of the equipment in which the abnormality has occurred based on the equipment abnormality information and the equipment information; A display processing unit that generates display information for displaying the equipment abnormality information and the event information on a map screen based on the specified position information; and An information processing apparatus characterized by the above.

2. The display information is information for displaying the equipment abnormality information at a position corresponding to the point indicated by the specified position information on the map displayed on the map screen. The information processing apparatus according to claim 1, characterized by the above.

3. The equipment abnormality information is information related to the activation of a fire alarm installed in the equipment. The information processing apparatus according to claim 1, characterized by the above.

4. The display information is information for displaying the event information related to the event in a specific time period together with the equipment abnormality information. The information processing apparatus according to claim 1, characterized by the above.

5. The display information is information for displaying the event information related to the event that occurred in the display target area including the point indicated by the specified position information in chronological order. The information processing apparatus according to claim 2, characterized by the above.

6. A determination unit that determines related event information, which is event information related to the event related to the abnormality indicated by the equipment abnormality information, based on the type of the abnormality included in the equipment abnormality information, time information related to the occurrence of the abnormality, and the position information of the equipment, and the type of the event included in the event information, the position where the event occurred, and time information related to the occurrence of the event; The display processing unit generates the display information for displaying the related event information and the equipment abnormality information. The information processing apparatus according to claim 1, characterized by the above.

7. The determination unit determines the possibility that the occurrence of the abnormality indicated by the equipment abnormality information is a false alarm based on the equipment abnormality information and the related event information. The information processing apparatus according to claim 6, characterized by the above.

8. The equipment information is information in which at least the type of the equipment, the location of the equipment, and the identification information of the user who manages the equipment are associated with each other. The information processing apparatus according to claim 1, characterized in that.

9. The equipment abnormality information is information including the type of the abnormality, time information regarding the occurrence of the abnormality, identification information of the equipment, and the location information of the equipment. The information processing apparatus according to claim 1, characterized in that.

10. The event information is information including the type of the event, the location where the event occurred, and time information regarding the occurrence of the event. The information processing apparatus according to claim 1, characterized in that.

11. A program for causing a computer to function as the information processing apparatus according to any one of claims 1 to 10.

12. An information processing method executed by an information processing apparatus, a step in which an equipment information acquisition unit acquires equipment information that is information regarding equipment to be managed; a step in which an equipment abnormality information acquisition unit acquires equipment abnormality information that is information regarding an abnormality that has occurred in the equipment from a monitoring device that monitors the abnormality of the equipment; a step in which an event information acquisition unit acquires event information that is information regarding a specified type of event from information provided by an information source different from the monitoring device; a step in which a location information specifying unit specifies location information indicating the location of the equipment in which the abnormality has occurred based on the equipment abnormality information and the equipment information; a step in which a display processing unit generates display information for displaying the equipment abnormality information and the event information on a map screen based on the specified location information, The information processing method characterized by that.

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